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Making Business in Costa Rica
- 1. Costa Rica Proyecto Impacto III Professor: Francisco Astorga Amelia Carolina Jaquez González Orlando Bustamante Pérez Marisol Hernández Ibarra Ma. Lourdes Verdugo Inzunza Ninfa Leticia Gaxiola Godoy Indra Sarahí Núñez Sánchez
- 2. Fast Facts • Monetary Unit: Colón. • Major Industries: Food processing, textiles, clothing, co nstruction materials. • Primary Trading Partners: United States, the Netherlands, Guatemala, Japan , Mexico and Brazil
- 3. Fast Facts • Key Exports: Manufactured products, coffee, bananas, tex tiles and sugar. • Key Imports: Raw materials, consumer goods, capital equipment and petroleum.
- 4. Fast Facts Major Cities: • San José (Capital) • Alajuela • Cartago Ethnic Groups: • Caucasian- Spanish/Indian mix: 95 % • Black: 3% • Indian: 1% • Chinese: 1%
- 5. Fast Facts Primary religions: Evangelical • Roman Catholic: 77% Protestant, Other protestant and • Evangelical Jenovah's Witness Protestant, other protestant Roman Catholic and Jenovah’s Witness: 13% Language • Spanish official language • English is used in the bigger cities and by businesspeople.
- 7. Greatings • Common greetings: -Buenos días (Good morning) -Buenas tardes (Good afernoon) -Buenas noches (Good evening) • Men shake hands (To everyone in the group) • Women usually give a light kiss on the cheek • Called as “ticos” by other Central Americans (even by themselves) is because they use it as a suffix. • Typical titles: Señor, Señora and Señorita • Don and Doña followed by the first name are used for respect and authority • First name are used among friends, coworkers and subordinates
- 8. Greatings People stand very close to each other when talking Bring plenty of business cards, printed in both Spanish and English
- 9. Conversation They love to talk about their beautiful country: • Rainforests Ecoturism • Volcanoes is very • Nature preserves popular Football is the most popular sport Television programs and movies from the US are Eye contact popular and also they use their hands a lot when they talk
- 10. Sensitivies Ticos avoid confrontation where possible
- 11. Key Negotiationg Pointers
- 12. Key Negotiationg Pointers Make prior appointments and reconfirm before arrival Be punctual even though your counterpart may be arrive Be gracious and later courteous
- 14. Day-to-day pointers • Be well prepared and organized. • Know your counterpart before the approach. • Show respect • Be patient • Don’t mistake graciousness • Contact is very important • Have the information bilingual
- 15. Day-to-day pointers • Business Entertainment Guidelines – Socialize – Business entertainment in restaurants. – Send a thank you note – Expect a lot of gift given
- 16. Day-to-day pointers • Table manners and food – Casado (rice, beans, eggs, meat, and plantain) is a typical lunchtime meal. – Coffee is enjoy by ticos of all ages. – A 10 percent tip is usually included in the bill.
- 17. Gender Issues
- 18. Gender issues • International businesswomen can expect better treatment than in the rest of Latin America. • Most women have not traditionally worked outside the home. • Women maintain their own identity in legal and business matters.
- 19. Important Things
- 20. Important things • Has a policy of nonintervention in the affair of foreing goverments. • Has one of the best medical and education system in Latin America. • Ecoturism – Costa Rica`s protected areas.
- 21. Mexican Enterprises in Costa Rica
- 24. Videos • http://www.youtube.com/watch?v=4JsMfpkAJ Bw • http://www.youtube.com/watch?v=S1t_oniGV po • http://www.youtube.com/watch?v=8r41szn_q c4
- 25. Resources Acuff, Frank L. How to Negotiate Anything with Anyone Anywhere around the World. New York: American Management Association, 1993. Print.