SlideShare a Scribd company logo
Make Your Telephone Music on Hold Work For You in The Busy Hours
“For a while” is a phrase that can't be measured, at least for the one who's waiting. Keeping one
for hold sounds to be rude but when there's a long list of incoming calls waiting, automatically
someone has to be kept in hold. And it is very safe to say that the experience isn't pretty
welcoming. As a business owner or a manager it is all up to you how you're gonna look after
keeping these customer of your's happy and contented. Telephone music on hold can be a
probable and affordable solution and can turn out to be something more than a filler.
Basically while the music on hold is being referred, it is more of licensed music background or
music mixed with voice announcement playing 24/7 is that is being talked about. The only time
the telephone music on hold is heard when the hold button on your phone is lost somewhere in
the office. Now what are the basic as well as attractive ways to keep your customer engrossed in
whatever you're playing so that in the mean time you can easily finish up with the rest of the
calls?
Hit The Bull's Eye- You might be pretty happy with the message looking awesome on
your hold script, but does that sounds fine? No, not at all. The print copy is completely a
different beast than the audio copy that goes on air. There are a lot of ways to make the
print copy appealing where your customer can easily edit and read and re-read ignoring
the non-essential details, but such opportunities do lack when it comes to on hold
message. Callers don't have the chance of editing the text, so you need to say that works
for the ear.
Make The Wait, Great- The most effective strategy to make your phone greeting
message easy to hold is by “making the wait great”, because a music on hold gives you
an enhanced time period for the caller to wait. It can be done by presenting useful
information over phone that helps you to decide whether the caller will listen to voice over
announcements with music or just music while experiencing hold times.
It is All Play and Fun That Makes Jack No Dull At Times- Who says that the e
appealing. Start playing off the current season. Be it Spring cleaning, Fall sports, Holidays
or New Year's Day, bring in the editorial calendar into your on hold calls that will make
your caller wait and listen to it.
Surveys have gone to show that these on hold messages have turned to be necessary and helpful
to the business callers. Silence often turns out to be malicious and is misinterpreted. And specially
when it on call, silence goes on to mean dropped call which an unpleasant, unprofessional and
irrelevant attitude to your callers. Rather make their waiting worth it.
For More Information, Visit http://www.americancreative.com/
Thanks For Your Visit

More Related Content

Similar to Make Your Telephone Music on Hold Work For You in The Busy Hours

Verbal Communication Lecture
Verbal Communication LectureVerbal Communication Lecture
Verbal Communication Lecture
bronimc
 
speaking listening and non verbal communication
speaking listening and non verbal communication speaking listening and non verbal communication
speaking listening and non verbal communication
abdifitah dahir warsame
 
Effective communication
Effective communicationEffective communication
Effective communication
CuteyForeva
 
Making a Telephone Call
Making a Telephone Call Making a Telephone Call
Making a Telephone Call
CristineJoyDegamo
 
Telephone Communication & Speaking Skills
Telephone Communication & Speaking SkillsTelephone Communication & Speaking Skills
Telephone Communication & Speaking Skills
Jaime Alfredo Cabrera
 
RC_tele-final[1].ppt
RC_tele-final[1].pptRC_tele-final[1].ppt
RC_tele-final[1].ppt
veronica.br
 
Radio advert analysis
Radio advert analysisRadio advert analysis
Radio advert analysis
SaraMcgranaghan
 
The art of listening – 5 ways to do it better
The art of listening – 5 ways to do it betterThe art of listening – 5 ways to do it better
The art of listening – 5 ways to do it better
WorkInConfidence
 
Customer Service Excellence Programme (Telephones)
Customer Service Excellence Programme (Telephones)Customer Service Excellence Programme (Telephones)
Customer Service Excellence Programme (Telephones)
DavidGMontague
 
Appointment Setting Guide
Appointment Setting GuideAppointment Setting Guide
Appointment Setting Guide
David Cross
 
Telephone Etiquette.pptx
Telephone Etiquette.pptxTelephone Etiquette.pptx
Telephone Etiquette.pptx
PARTH default
 
Telesales Principles I
Telesales Principles ITelesales Principles I
Telesales Principles I
Ibrahim M. Morsy
 
The Marketer's Guide To Customer Interviews
The Marketer's Guide To Customer InterviewsThe Marketer's Guide To Customer Interviews
The Marketer's Guide To Customer Interviews
Good Funnel
 
Telephone and time management
Telephone and time managementTelephone and time management
Telephone and time management
Payal Daryani
 
Telephone Etiquettes in Front Office Operations.
Telephone Etiquettes in Front Office Operations.Telephone Etiquettes in Front Office Operations.
Telephone Etiquettes in Front Office Operations.
pranjal joshi
 
Radio advert analysis 2
Radio advert analysis 2Radio advert analysis 2
Radio advert analysis 2
SaraMcgranaghan
 
Radio advert analysis 2
Radio advert analysis 2Radio advert analysis 2
Radio advert analysis 2
SaraMcgranaghan
 
Chapter 9 report in tqm
Chapter 9 report in tqmChapter 9 report in tqm
Chapter 9 report in tqm
Roger Alair
 
Business phone etiquette
Business phone etiquetteBusiness phone etiquette
Business phone etiquette
Shanellea Mclaggon
 
Telephonic Conversation
Telephonic ConversationTelephonic Conversation
Telephonic Conversation
Christopher Solomon Raj G.F.S.
 

Similar to Make Your Telephone Music on Hold Work For You in The Busy Hours (20)

Verbal Communication Lecture
Verbal Communication LectureVerbal Communication Lecture
Verbal Communication Lecture
 
speaking listening and non verbal communication
speaking listening and non verbal communication speaking listening and non verbal communication
speaking listening and non verbal communication
 
Effective communication
Effective communicationEffective communication
Effective communication
 
Making a Telephone Call
Making a Telephone Call Making a Telephone Call
Making a Telephone Call
 
Telephone Communication & Speaking Skills
Telephone Communication & Speaking SkillsTelephone Communication & Speaking Skills
Telephone Communication & Speaking Skills
 
RC_tele-final[1].ppt
RC_tele-final[1].pptRC_tele-final[1].ppt
RC_tele-final[1].ppt
 
Radio advert analysis
Radio advert analysisRadio advert analysis
Radio advert analysis
 
The art of listening – 5 ways to do it better
The art of listening – 5 ways to do it betterThe art of listening – 5 ways to do it better
The art of listening – 5 ways to do it better
 
Customer Service Excellence Programme (Telephones)
Customer Service Excellence Programme (Telephones)Customer Service Excellence Programme (Telephones)
Customer Service Excellence Programme (Telephones)
 
Appointment Setting Guide
Appointment Setting GuideAppointment Setting Guide
Appointment Setting Guide
 
Telephone Etiquette.pptx
Telephone Etiquette.pptxTelephone Etiquette.pptx
Telephone Etiquette.pptx
 
Telesales Principles I
Telesales Principles ITelesales Principles I
Telesales Principles I
 
The Marketer's Guide To Customer Interviews
The Marketer's Guide To Customer InterviewsThe Marketer's Guide To Customer Interviews
The Marketer's Guide To Customer Interviews
 
Telephone and time management
Telephone and time managementTelephone and time management
Telephone and time management
 
Telephone Etiquettes in Front Office Operations.
Telephone Etiquettes in Front Office Operations.Telephone Etiquettes in Front Office Operations.
Telephone Etiquettes in Front Office Operations.
 
Radio advert analysis 2
Radio advert analysis 2Radio advert analysis 2
Radio advert analysis 2
 
Radio advert analysis 2
Radio advert analysis 2Radio advert analysis 2
Radio advert analysis 2
 
Chapter 9 report in tqm
Chapter 9 report in tqmChapter 9 report in tqm
Chapter 9 report in tqm
 
Business phone etiquette
Business phone etiquetteBusiness phone etiquette
Business phone etiquette
 
Telephonic Conversation
Telephonic ConversationTelephonic Conversation
Telephonic Conversation
 

Recently uploaded

Mariano G Tinti - Decoding SpaceX
Mariano G Tinti - Decoding SpaceXMariano G Tinti - Decoding SpaceX
Mariano G Tinti - Decoding SpaceX
Mariano Tinti
 
GraphSummit Singapore | The Art of the Possible with Graph - Q2 2024
GraphSummit Singapore | The Art of the  Possible with Graph - Q2 2024GraphSummit Singapore | The Art of the  Possible with Graph - Q2 2024
GraphSummit Singapore | The Art of the Possible with Graph - Q2 2024
Neo4j
 
Microsoft - Power Platform_G.Aspiotis.pdf
Microsoft - Power Platform_G.Aspiotis.pdfMicrosoft - Power Platform_G.Aspiotis.pdf
Microsoft - Power Platform_G.Aspiotis.pdf
Uni Systems S.M.S.A.
 
GenAI Pilot Implementation in the organizations
GenAI Pilot Implementation in the organizationsGenAI Pilot Implementation in the organizations
GenAI Pilot Implementation in the organizations
kumardaparthi1024
 
Let's Integrate MuleSoft RPA, COMPOSER, APM with AWS IDP along with Slack
Let's Integrate MuleSoft RPA, COMPOSER, APM with AWS IDP along with SlackLet's Integrate MuleSoft RPA, COMPOSER, APM with AWS IDP along with Slack
Let's Integrate MuleSoft RPA, COMPOSER, APM with AWS IDP along with Slack
shyamraj55
 
Full-RAG: A modern architecture for hyper-personalization
Full-RAG: A modern architecture for hyper-personalizationFull-RAG: A modern architecture for hyper-personalization
Full-RAG: A modern architecture for hyper-personalization
Zilliz
 
“I’m still / I’m still / Chaining from the Block”
“I’m still / I’m still / Chaining from the Block”“I’m still / I’m still / Chaining from the Block”
“I’m still / I’m still / Chaining from the Block”
Claudio Di Ciccio
 
Video Streaming: Then, Now, and in the Future
Video Streaming: Then, Now, and in the FutureVideo Streaming: Then, Now, and in the Future
Video Streaming: Then, Now, and in the Future
Alpen-Adria-Universität
 
20240607 QFM018 Elixir Reading List May 2024
20240607 QFM018 Elixir Reading List May 202420240607 QFM018 Elixir Reading List May 2024
20240607 QFM018 Elixir Reading List May 2024
Matthew Sinclair
 
Programming Foundation Models with DSPy - Meetup Slides
Programming Foundation Models with DSPy - Meetup SlidesProgramming Foundation Models with DSPy - Meetup Slides
Programming Foundation Models with DSPy - Meetup Slides
Zilliz
 
HCL Notes und Domino Lizenzkostenreduzierung in der Welt von DLAU
HCL Notes und Domino Lizenzkostenreduzierung in der Welt von DLAUHCL Notes und Domino Lizenzkostenreduzierung in der Welt von DLAU
HCL Notes und Domino Lizenzkostenreduzierung in der Welt von DLAU
panagenda
 
Why You Should Replace Windows 11 with Nitrux Linux 3.5.0 for enhanced perfor...
Why You Should Replace Windows 11 with Nitrux Linux 3.5.0 for enhanced perfor...Why You Should Replace Windows 11 with Nitrux Linux 3.5.0 for enhanced perfor...
Why You Should Replace Windows 11 with Nitrux Linux 3.5.0 for enhanced perfor...
SOFTTECHHUB
 
RESUME BUILDER APPLICATION Project for students
RESUME BUILDER APPLICATION Project for studentsRESUME BUILDER APPLICATION Project for students
RESUME BUILDER APPLICATION Project for students
KAMESHS29
 
HCL Notes and Domino License Cost Reduction in the World of DLAU
HCL Notes and Domino License Cost Reduction in the World of DLAUHCL Notes and Domino License Cost Reduction in the World of DLAU
HCL Notes and Domino License Cost Reduction in the World of DLAU
panagenda
 
Driving Business Innovation: Latest Generative AI Advancements & Success Story
Driving Business Innovation: Latest Generative AI Advancements & Success StoryDriving Business Innovation: Latest Generative AI Advancements & Success Story
Driving Business Innovation: Latest Generative AI Advancements & Success Story
Safe Software
 
GraphSummit Singapore | Neo4j Product Vision & Roadmap - Q2 2024
GraphSummit Singapore | Neo4j Product Vision & Roadmap - Q2 2024GraphSummit Singapore | Neo4j Product Vision & Roadmap - Q2 2024
GraphSummit Singapore | Neo4j Product Vision & Roadmap - Q2 2024
Neo4j
 
Essentials of Automations: The Art of Triggers and Actions in FME
Essentials of Automations: The Art of Triggers and Actions in FMEEssentials of Automations: The Art of Triggers and Actions in FME
Essentials of Automations: The Art of Triggers and Actions in FME
Safe Software
 
Mind map of terminologies used in context of Generative AI
Mind map of terminologies used in context of Generative AIMind map of terminologies used in context of Generative AI
Mind map of terminologies used in context of Generative AI
Kumud Singh
 
GraphSummit Singapore | Graphing Success: Revolutionising Organisational Stru...
GraphSummit Singapore | Graphing Success: Revolutionising Organisational Stru...GraphSummit Singapore | Graphing Success: Revolutionising Organisational Stru...
GraphSummit Singapore | Graphing Success: Revolutionising Organisational Stru...
Neo4j
 
Pushing the limits of ePRTC: 100ns holdover for 100 days
Pushing the limits of ePRTC: 100ns holdover for 100 daysPushing the limits of ePRTC: 100ns holdover for 100 days
Pushing the limits of ePRTC: 100ns holdover for 100 days
Adtran
 

Recently uploaded (20)

Mariano G Tinti - Decoding SpaceX
Mariano G Tinti - Decoding SpaceXMariano G Tinti - Decoding SpaceX
Mariano G Tinti - Decoding SpaceX
 
GraphSummit Singapore | The Art of the Possible with Graph - Q2 2024
GraphSummit Singapore | The Art of the  Possible with Graph - Q2 2024GraphSummit Singapore | The Art of the  Possible with Graph - Q2 2024
GraphSummit Singapore | The Art of the Possible with Graph - Q2 2024
 
Microsoft - Power Platform_G.Aspiotis.pdf
Microsoft - Power Platform_G.Aspiotis.pdfMicrosoft - Power Platform_G.Aspiotis.pdf
Microsoft - Power Platform_G.Aspiotis.pdf
 
GenAI Pilot Implementation in the organizations
GenAI Pilot Implementation in the organizationsGenAI Pilot Implementation in the organizations
GenAI Pilot Implementation in the organizations
 
Let's Integrate MuleSoft RPA, COMPOSER, APM with AWS IDP along with Slack
Let's Integrate MuleSoft RPA, COMPOSER, APM with AWS IDP along with SlackLet's Integrate MuleSoft RPA, COMPOSER, APM with AWS IDP along with Slack
Let's Integrate MuleSoft RPA, COMPOSER, APM with AWS IDP along with Slack
 
Full-RAG: A modern architecture for hyper-personalization
Full-RAG: A modern architecture for hyper-personalizationFull-RAG: A modern architecture for hyper-personalization
Full-RAG: A modern architecture for hyper-personalization
 
“I’m still / I’m still / Chaining from the Block”
“I’m still / I’m still / Chaining from the Block”“I’m still / I’m still / Chaining from the Block”
“I’m still / I’m still / Chaining from the Block”
 
Video Streaming: Then, Now, and in the Future
Video Streaming: Then, Now, and in the FutureVideo Streaming: Then, Now, and in the Future
Video Streaming: Then, Now, and in the Future
 
20240607 QFM018 Elixir Reading List May 2024
20240607 QFM018 Elixir Reading List May 202420240607 QFM018 Elixir Reading List May 2024
20240607 QFM018 Elixir Reading List May 2024
 
Programming Foundation Models with DSPy - Meetup Slides
Programming Foundation Models with DSPy - Meetup SlidesProgramming Foundation Models with DSPy - Meetup Slides
Programming Foundation Models with DSPy - Meetup Slides
 
HCL Notes und Domino Lizenzkostenreduzierung in der Welt von DLAU
HCL Notes und Domino Lizenzkostenreduzierung in der Welt von DLAUHCL Notes und Domino Lizenzkostenreduzierung in der Welt von DLAU
HCL Notes und Domino Lizenzkostenreduzierung in der Welt von DLAU
 
Why You Should Replace Windows 11 with Nitrux Linux 3.5.0 for enhanced perfor...
Why You Should Replace Windows 11 with Nitrux Linux 3.5.0 for enhanced perfor...Why You Should Replace Windows 11 with Nitrux Linux 3.5.0 for enhanced perfor...
Why You Should Replace Windows 11 with Nitrux Linux 3.5.0 for enhanced perfor...
 
RESUME BUILDER APPLICATION Project for students
RESUME BUILDER APPLICATION Project for studentsRESUME BUILDER APPLICATION Project for students
RESUME BUILDER APPLICATION Project for students
 
HCL Notes and Domino License Cost Reduction in the World of DLAU
HCL Notes and Domino License Cost Reduction in the World of DLAUHCL Notes and Domino License Cost Reduction in the World of DLAU
HCL Notes and Domino License Cost Reduction in the World of DLAU
 
Driving Business Innovation: Latest Generative AI Advancements & Success Story
Driving Business Innovation: Latest Generative AI Advancements & Success StoryDriving Business Innovation: Latest Generative AI Advancements & Success Story
Driving Business Innovation: Latest Generative AI Advancements & Success Story
 
GraphSummit Singapore | Neo4j Product Vision & Roadmap - Q2 2024
GraphSummit Singapore | Neo4j Product Vision & Roadmap - Q2 2024GraphSummit Singapore | Neo4j Product Vision & Roadmap - Q2 2024
GraphSummit Singapore | Neo4j Product Vision & Roadmap - Q2 2024
 
Essentials of Automations: The Art of Triggers and Actions in FME
Essentials of Automations: The Art of Triggers and Actions in FMEEssentials of Automations: The Art of Triggers and Actions in FME
Essentials of Automations: The Art of Triggers and Actions in FME
 
Mind map of terminologies used in context of Generative AI
Mind map of terminologies used in context of Generative AIMind map of terminologies used in context of Generative AI
Mind map of terminologies used in context of Generative AI
 
GraphSummit Singapore | Graphing Success: Revolutionising Organisational Stru...
GraphSummit Singapore | Graphing Success: Revolutionising Organisational Stru...GraphSummit Singapore | Graphing Success: Revolutionising Organisational Stru...
GraphSummit Singapore | Graphing Success: Revolutionising Organisational Stru...
 
Pushing the limits of ePRTC: 100ns holdover for 100 days
Pushing the limits of ePRTC: 100ns holdover for 100 daysPushing the limits of ePRTC: 100ns holdover for 100 days
Pushing the limits of ePRTC: 100ns holdover for 100 days
 

Make Your Telephone Music on Hold Work For You in The Busy Hours

  • 1. Make Your Telephone Music on Hold Work For You in The Busy Hours “For a while” is a phrase that can't be measured, at least for the one who's waiting. Keeping one for hold sounds to be rude but when there's a long list of incoming calls waiting, automatically someone has to be kept in hold. And it is very safe to say that the experience isn't pretty welcoming. As a business owner or a manager it is all up to you how you're gonna look after keeping these customer of your's happy and contented. Telephone music on hold can be a probable and affordable solution and can turn out to be something more than a filler. Basically while the music on hold is being referred, it is more of licensed music background or music mixed with voice announcement playing 24/7 is that is being talked about. The only time the telephone music on hold is heard when the hold button on your phone is lost somewhere in the office. Now what are the basic as well as attractive ways to keep your customer engrossed in whatever you're playing so that in the mean time you can easily finish up with the rest of the calls? Hit The Bull's Eye- You might be pretty happy with the message looking awesome on your hold script, but does that sounds fine? No, not at all. The print copy is completely a different beast than the audio copy that goes on air. There are a lot of ways to make the print copy appealing where your customer can easily edit and read and re-read ignoring the non-essential details, but such opportunities do lack when it comes to on hold message. Callers don't have the chance of editing the text, so you need to say that works for the ear. Make The Wait, Great- The most effective strategy to make your phone greeting message easy to hold is by “making the wait great”, because a music on hold gives you an enhanced time period for the caller to wait. It can be done by presenting useful information over phone that helps you to decide whether the caller will listen to voice over
  • 2. announcements with music or just music while experiencing hold times. It is All Play and Fun That Makes Jack No Dull At Times- Who says that the e appealing. Start playing off the current season. Be it Spring cleaning, Fall sports, Holidays or New Year's Day, bring in the editorial calendar into your on hold calls that will make your caller wait and listen to it. Surveys have gone to show that these on hold messages have turned to be necessary and helpful to the business callers. Silence often turns out to be malicious and is misinterpreted. And specially when it on call, silence goes on to mean dropped call which an unpleasant, unprofessional and irrelevant attitude to your callers. Rather make their waiting worth it. For More Information, Visit http://www.americancreative.com/ Thanks For Your Visit