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Strategic Alignment
Also in this edition:
New FASB standards
Our role in security
Economic Development Directory
LEADERSHIP
OFFICERS
JLLrecentlywonthe2016H.BruceRussellGlobalInnovator’sAward,andthe2016ProfessionalExcellenceAward,for
itsInnovationandProductDevelopment(IPD)Platform.TheawardswerepresentedduringtheannualRecognition
DinnerattheCoreNetGlobalSummitinPhiladelphiaonOct.18.Picturedare(l-r)DougSharp,president,Corporate
Solutions;JessicaBeersPernicone,executivedirector,SolutionsDevelopment;TerryHarris,managingdirector,
InnovationandProductDevelopment;andJohnForrest,Global&AmericasCEO,CorporateSolutions.
KateLangan
Chair
GroupGeneralManager
Property
ANZBankingGroup
David Kamen, MCR.h
Treasurer
AmericasRealEstateServices
Leader,BusinessEnablement
EY
BarbaraDonaldson,
MCRGovernance
CommitteeChair
VPGlobalRealEstate&
Facilities
Synopsys
DavidGoch
LegalCounselto
CoreNetGlobal
Webster,
Chamberlain&Bean
Randy Smith, MCR
Immediate Past
Chair Vice President,
GlobalRealEstate&Facilities
Oracle
CORENET GLOBAL BOARD OF DIRECTORS
YOURLEADERSHIPMAKESTHEDIFFERENCE.
DIRECTORS
NeilAustinVicePresident,
RealEstatePortfolio
Managementand
TransactionServices
OmnicomGroupInc.
PierceDeGross,MCR
VicePresidentGlobal
WorkplaceServices
HiltonWorldwide
MoniqueArkesteijnFaculty
ofArchitectureandtheBuilt
Environment
DelftUniversityofTechnology
VikBangia,MCR
ManagingPrincipal
VerumConsulting,LLC
JohnCuppello
CEO
QubeGlobalSoftware
FranciscoJ.AcobaMCR,
SLCR
Director,Strategy
&Operations
DeloiteConsultingLLP
ASSOCIATEDIRECTOR
MattWerner,MCR
President,EnterpriseFacilities
Management
CBRE|GlobalWorkplace
Solutions
ShelleyFrost,MCR
InternationalDirector,
HeadofConsulting
JLL
CraigRobinson
CorporateRealEstate
Professional
NewYork,NY
CraigYoust,MCR
ExecutiveManaging
DirectorColliersInternational
ShaneGuan,MCR
CustomerBusinessDirector
CBREGWS,atCisco
BillRoberts
VPRealEstateStrategyand
Transformation,GlobalReal
Estate
HewletPackardEnterprise
EDITORTim
Venable
MANAGINGEDITOR
MollyA.Badgett
CONTRIBUTING WRITERS
ToddP.Anderson
WillGeddes
MohanReddyGuttapalem
AndrewHeard
MargaretLatshaw
BethMattson-Teig
BradyMick
ChrisMoriarty
DavidPetroczy
KeithPierce
TamásPolster
SonaliTare
ARTDIRECTOR
SteveNowak
ADVERTISING MANAGERS
TimAbrams
MattDirks
MichaelMooney
EDITORIAL OFFICES
CoreNetGlobal
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Fax: +1.404.589.3202
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TheLEADER,CoreNetGlobal’sOfficialPublication,is
publishedfourtimesayear,asaquarterlypublication
commencingMarch,byCoreNetGlobal.Subscription
ratesfornon-members(inUSdollars):intheUnited
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ornwilliams@corenetglobal.org.OfficeofPublication:
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membershiptoallmembersofCoreNetGlobal.
Articlespublishedinthismagazinemaynotbere-
printedwithoutwrittenpermissionfromtheEditor.
EditorialinquiriesshouldbeaddressedtoTimVenable
attvenable@corenetglobal.org.
POSTMASTER
Sendaddresschangesto:
THELEADER
133PeachtreeStreet,N.E.,
Suite 3000, Atlanta, GA 30303 or
leader@corenetglobal.org.
THE LEADER IS PRINTED
ON RECYCLED PAPER
2DECEMBER2016
www.corenetglobal.org/Renew
415.
v
CORENETG L O B A L
The Global Association for
Corporate Real Estate
Your CoreNet Global membership
expires 31 December.
Renew online at: vvww.corenetglobal.org/Renew
CORENET GLOBAL BENEFITS TO You
 Global Network
 Career Spanning Opportunities
 Local Connections
 Advance Your Career
CoreNet Global provides you with opportunities to
connect, learn, grow and belong, locally, globally and
virtually through people, networks, knowledge-sharing
and professional development.
With CoreNet Global, you're well positioned to meet
strategic needs relating to key business drivers and to stay
relevant regardless of economic or market conditions.
CORENET GLOBAL BENEFITS
TO YOUR COMPANY
 Stay Ahead of the Competition
 Elevate the Practice of
Corporate Real Estate
 Find Your Professional Home
Along with people and technology, real estate
typically ranks as one of the top three expenditures
for most corporations. Access to CoreNet Global's
knowledge network helps reduce costs, maximize
efficiencies and better align real estate management
to corporate goals.
dib
TABLE OF CONTENTS
FEATURES
Microsoft gets ‘smart’ about HVAC energy use
Microsoft’s Energy-Smart Buildings technology provides the company with tremendous cost
and energy savings. By feeding real-time data on every HVAC system’s behavior to a central-
more control over its utility bills and carbon footprint,
plusoccupiers’ comfort.
Security is also up to us given terrorism realities
about, but we must realize today that we all have a role
to play in fighting terrorism; it can’t fall solely on the shoulders of authorities. With prepara-
tion and planning, it’s less daunting. For starters, think about your home, your office and
those familiar
Vazquez named Corporate Real
John Vazquez’s talent in monetizing and dedication to optimizing real estate holdings landed
Verizon’s senior vice president of global real estate CoreNet Global’s top honor.
Four drivers of team behavior lay solid design foundation
Truth, trust, belief and value. These four qualities can enhance the way teams operate and
the results they generate. When it comes to workplace design, teams with these qualities
engender innovation and other positive attributes throughout the organization.
Start now collecting your comparison lease data
As of this past February, standards introduced by the Financial Accounting Standards Board
require you to record all leaseson the balance sheet as a
right-of-use asset and lease liability. If that’s the case, don’t wait long to focus your attention
on the rules because when 2017 hits, you’ll already need to start collecting comparison data.
Broaden your viewpoint when evaluating workspace
What do you see when you look at your real estate and workplace-performance data? If
you solely study costs or your budget, you’re missing other, less-tangible measures such as
l organizational performance that others might have in
sharperfocus.
ized dashboard, the companygains
It’s not something we want to think
routes.
Estate Executive of the Year
(FASB) willlikely, in two years’ time
value, workerproductivity, or overal
TheLEADERisnowonTwitter!
Followus @CNGLeaderMag
10
14
18
22
26
32
4D[C[MB[R2016
You’re required to align your actions with enterprise goals, but how do you monitor
Attracttalentbutreduce yourcosts.Missionimpossible?
with them? CRE leaders help us explore the hot topics that will shape
Certainchecksandbalancescanensureyouralign
To attract and retain top talent, companies must spend. So how do they balance this
DandurandwinsinauguralH.GordonWyllie,MCR,YoungLeaderaward
on the status quo can turn a young executive into a corporate real estate leader.
Examiningthefutureofcorporaterealestate
are now directing major changes in corporate real estate (CRE); are we ready to deal
coming years.
and the board of directors, and there are steps you can take to help stay in sync.
goal with ever-present cost-driven mandates? Take a look at the numbers to find
some insight and the positive effects of agile workplaces and co-working programs.
Millennial Jon Dandurand proves wisdom is ageless and that determination to im
Connectedness. Technologies. Risks. Opportunities. Changing cultural norms. These
how well you’re doing? The key is to look at things from the perspective of the CEO
Jane Muir-Sands
VicePresidentWorkplace
_________________________ Unilever
ment
he profession’s
prove 36
42
46
57
DEPARTMENTS
Leadership 2
Message from the Chairwoman 6
Members on the Move 8
Association Roundup 8-9
Regional Report 61
Corporate Partner Profile 62
MCR Profile 64
A Look Ahead 67
Calendar of Events 67
UNIVERSITYPARTNERSHIPS
2016 Academic Challenge 50
SPONSOREDFEATURES
CBRE 28-31
Cushman & Wakefield 40-41
Economic Development Directory 52-56
D[C[MB[R20165
6D[C[MB[R2016
M E S S A G E F R O M T H E C H A I R W O M A N
Kate Langan
CoreNetGlobalChairwoman
GroupGeneralManagerProperty
ANZBankingGroup
With almost 10,000 members inmore than50 countries, CoreNet Global iscommitted to helping
you see the bigger picture. Webelieve it is ourdutytobe your indispensable resource, tohelp you
understand, foresee and applyabroader, global view tothe waywe influenceand shapethe envi-
ronmentsin which ourpeople will, ever increasinglyas the natureof workchanges, elect to engage
with others.
When yourenew your membership for2017,please knowthat we have anexciting yearahead
withforward-looking programs and initiativesdesigned totake yourassociationexperience to the
nextlevel. Weare workingto customize andpersonalize your membership in ways that will support
yournetworking and educationalneeds ateach stage of yourcareer. Incontinuingour effortsto
strengthen relationships withuniversities globally, we are also seeking to not onlybuildthepipeline
of talent forthe CRE profession but alsoto capture andencourage a diversityof membership to
providethe richest exchanges of knowledge.
technological advancesintoaccount?
We’ve spent muchof2016focusing on thatbigger picture at ourGlobal Summitsandin our
survey-based research projects, publicationsand peer-to-peer knowledge exchange. We’ve invested
inour professional development programs and updated our Master of Corporate Real Estate (MCR)
seminars with aneye toward the varied, futureneeds ofour members.
Thank you to the many global and local volunteers, faculty, speakers, chapters, subject matter
experts, peer reviewers, content contributors, Corporate Partners, Strategic Partners and staff for their
thoughtful engagementand leadership.And thankyou for yourmembership in CoreNet Global.
Howbigisthepicturethat weneed to consider? It’s global and attimes overwhelming– but by
comingtogether to shareandchallenge we canhelp each otherappreciateand moveat thepace
demanded of us. That’s whywe convene asa profession andwhyyou joinwith yourcolleagues to
connect, learn,grow and belong.
Chairwoman
CoreNetGlobal
On behalf of CoreNet Global and the Board of Directors, I thank you for your
membership and for making this association your professional home (hopefully one
without the scary relatives!).
What business or profession can survivetodaywithouttakingglobaleconomic, societal shifts and
Withallbestwishesforthenewyear.
s od e )o
QUALITY OF LIFE SERVICES
For more information about Saint-Gobain and Sodexo and how the companies partner to enhance quality oflife, visit: www.saint-
gobain-northamerica.com 1 www.sodexoUSA.com
"Sodexo's services perfectly
align with Saint-Gobain's
mission to develop
innovative products that
improve people's lives. This
partnership enables us to
design and deliver an
environment that enhances
the work experience for our
valued employees and fuels
innovation. Choosing
Sodexo as our partner was
a natural choice":
— John Crowe,
President and CEO of Saint-Gobain
and CertainTeed Corporations
BUILDING A BETTER
WORKPLACE...TOGETHER
Saint-Gobain and Sodexo partner to enhance the quality of life in
Saint-Gobain's new, state-of-the-art corporate headquarters in
Maluern, Pennsylvania. This LEED° v3 Platinum building houses Saint-
Gobain's extensive portfolio of building products and provides more than
800 employees with a healthy, comfortable, environmentally friendly and
sustainable work environment.
Sodexo's Integrated Facilities Management offer includes:
 Management of leading-edge energy systems, such as SageGlass°
electrochromic windows that dynamically control sunlight to optimize
building temperature
 Full-scope asset management and maintenance services that
optimizes Saint-Gobain's capital plan and extends the life of assets
 A 11,925-square-foot café for employees and guests offering
fresh, healthy menu items, along with seasonal outdoor dining, a
full-time barista and catering services
 Closely monitoring operational and financial metrics and collecting
employee feedback through technology tools such as FMiQ by
Sodexo to drive continual improvement of the workplace experience
Since 1980, Sodexo has been working with Saint-Gobain to enhance the
quality oflife for employees, customers and communities at more than
200 sites around the world. We're proud to be part of their story.
VikAggarwalhasbeennamedVicePresident,
GlobalRealEstateFinanceatAECOM.Heformerly
wasatAmericanExpress.
8DECEMBER2016
SylviaFrancoisnowDirectorofOperations,
WorkplaceStrategy,withCBRE.Previously,she
wasadirectorofU.S.OperationswithCushman
&Wakefield.
IndustryveteranJoséOncinahasjoinedSavills
Studleyasaseniormanagingdirectortoits
OccupierServicesteam.ThisisthefirstSeattle-
basedhireforSavillsStudley.
Cushman&Wakefield
hasappointedfivesenior
realestateprofessionalsto
itsSingaporeandAsia
Pacificbusiness.Topto
bottom,lefttoright,they
are:ChrisCarver,to
headofValuations,
Singapore&SouthEast
Asia;AnnyTay,tohead
ofRetail,Singapore;
AndrewCarmichael,to
directorofClientServices,Project&Devel-
opmentServices,AsiaPacific;TomGibson,
todirectorofProjectDelivery,AsiaPacific;
andMarkD.Lampard,toheadofTenant
Representation,SouthEastAsia.Allfiveare
tobebasedinSingapore.Thecompanyhas
alsoappointedindustry
veteransBryanJacobs
andBrianVeloas
executivevicepresidents
ofitsEnterpriseSolutions,
underthecompany’s
GlobalOccupierServicesplatform.Jacobs’
appointmentwasmadeinLosAngeles;
Velo’sappointmentwasmadeinChicago.In
addi-tion,PaulBedboroughhasbeen
promotedtochiefexecutiveofC&WServices
inBoston,oneofthelargestfacilities-services
businessesinNorthAmerica.
Members on the Move Association Roundup
HereareafewofthethingshappeningatCoreNetGlobal
‘Essential Guide’ is instrumental in
South Africa classroom
“TheEssentialGuidetoCorporateReal
Estate,”publishedbyCoreNetGlobal,wasa
hitamongrecipientsofthebookstudyingat
WitsEnterpriseinJohannesburg,South
Africa.Thestaffandstudentsofthe
UniversityoftheWitwatersrand’sschool
usedtheGuideasareferencetoolintheirshortcourse,StrategicCorporateReal
EstateManagement,taughtbyGeorgiaStateUniversityprofessorKarenGibler.
MostparticipantsintheclassareemployeesofCityofJoburgPropertyCompany,
whichmanagesanddevelopsrealestateassetsfortheCityofJohannesburg.
First ‘Signature Event’ in Malaysia focuses on key issues
Almost90membersandguestscelebratedtheCoreNetGlobalMalaysiaChap-
ter’s2016(inaugural)SignatureEventinKualaLumpurinearlyOctober.With
theoverallthemeof“DesigningtheFuture:CollaborationWorkplace,”theevent
startedwithanoverviewoftheMalaysiancorporaterealestate(CRE)market,
specificallyintheareasofoilandgas,andbanking.Alsoontheagenda:the
outlookofCREintheAsia-Pacificregion.Theeventclosedwithdiscussionson
evolvingtrendsoncollaborativeworkplaces.
Data and the workplace examined by Benelux Chapter
Theworkplacewasalsoontheagendaforawell-attended
eventinOctober,hostedbytheCoreNetGlobalBenelux
Chapter.HeldatthePlanonofficeinNijmegenintheNeth-
erlands,representativesfrombothPlanon(ErikJaspers,
productstrategy&innovationofficer,standing)andLees-
man(GideonvanderBurg,managingdirector)delivered
presentationsfocusedonthe“perceptionsandrealities”of
workplacedata.
Bocce Bash brings Colorado
Chapter members together again
TheCoreNetGlobalColoradoChapterheld
itsfifthAnnualBocceBashinAugust.
Shownherearethetournamentchampions
fromtheteamofi2ConstructioninDenver.
Shownlefttorightare:JasonBuerger,Jacob
Turner,EricEnriquez,JanaFryer,EricKaufman,CourtneyScherer,William
Pearson,BenBerry,ScottFarrell,AllanFries,TimHallinan,AmyForster,Oliver
Miles,andClintSchmitz.
Midwest Chapter volunteers for
those in need
InAugust,18membersoftheCoreNet
GlobalMidwestChaptercametogetherin
thecommunitytohelppackandsorta
varietyoffooditems(mostlypotatoes)for
SecondHarvestHeartland’sfoodbankwarehouseinGoldenValley,justoutside
Minneapolis,Minnesota.Aspartofalargervolunteergroup,theteamcontrib-uted
tothetotalsortingandpackagingof14,372poundsoffoodtobedelivered
throughoutMinnesotaandWesternWisconsin.
Space planning and virtual reality explored in Washington
Aluncheonfocusingonhowvirtual
realitytransformshowweseespace
washeldinSeptemberbythe
CoreNetGlobalWashingtonState
Chapter.Panelistsfortheeventwere
CraigKinzer(moderator),founder
andpartneratKinzerPartners;Lisa
Picard,realestatedeveloperfor
Skanska;RyanMullenix,architectat
NBBJ;andvirtualrealityconsultantsBoazAshkenazywithStudio216and
JohnSanGiovanniwithVisualVocal.
Global real estate topic of international conversation
Corporaterealestate(CRE)executivesfromBoston,NewYorkandParis
joinedasapanelbeforetheCoreNetGlobalFranceNetworkingGroupto
discusschallengesandbestpracticesrelatedtotheirglobalrealestateport-
folios.SpeakersattheeventwereChrisStaal(BoseCorporation,Boston),
LouiseMatthews(Bacardi-Martini,NewYork),andRachelOrand(Tech-
nicolorSA,Paris).ModeratorswereMarcSimon(DassaultSystèmes,Paris)
andBrigitteBeltran(SasakiAssociates,Watertown,Massachusetts).
Middle East Chapter starts its
day talking build-to-suits
TheCoreNetGlobalMiddleEast
Chapterspentarecentbreakfast
meetingdiscussingtheincreasein
build-to-suittransactionsinthecity
ofDubai,aswellasstructure
optionsandkeyissuesthataccom-panythedeals.HeldattheWorld
TradeCentreinDubai,themeeting featuredspeakersJimOsborne,ownerat
GRDI and Castleway Properties, and Katherine Baker, associate solicitor at
NortonRoseFulbright,LLP.
Japan Chapter hosts workplace-initiatives program
Nearly80peoplegatheredinOctoberforaspecialdiscussionon“Work-
placesforAttractingandRetainingTalentatOracle,”asessioncoveringthis
andthelatestCREtrends,facilitatedbyRandySmith,MCR,vicepresident
ofglobalrealestateandfacilitiesforOracleCorp.,andimmediatepastchair
oftheCoreNetGlobalBoardofDirectors.Smith,atright,isshownhereat
theeventwithMakotoUrakawa,MCR,vicechairoftheCoreNetGlobal
JapanChapter.
India Chapter examines service excellence
DeliveringexcellenceinservicewasthetopicofaSeptembereventheldby
theCoreNetGlobalIndiaChapter,whobroughtinrenownedcorporatereal
estateleaderSajitSankar,MCR,totalktoattendees.Sankardiscussed
globaltrendsaffectingrealestate,theiroverallimplications,andhowto
respondtothosetrends.
OfficeandlabspaceatMicrosoft’sRedmond,Washington,campusservedasthetesting
siteforthecompany’scloud-basedESBtechnologysolution,whichhassavedmillionsof
kilowattsinenergyandmillionsofdollarsinutilitybills.
FEAT U R E A R T I C L E
Energy-smart buildings
Teaching old HVACs new tricks
at Microsoft
ByMohanReddyGuttapalem
PicturePat,abusybuildingtechni-cian
inchargeofmillionsofcorporatesquare
footage.Shesitscomfortablyat
“commandcentral,”surroundedbygiant
computertouchscreensthatsendcontin-
uousinformationaboutthemechanical
healthandenergyconsumptionofevery
deviceinherHVACrealm.
Shecheckstheday’s “Top500”fault
list.InBuilding117,severallabfanshave
failedwiththeircooling-coilvalvesinthe
“open”state,significantlyovercool-ing
thespace.Ifnotaddressed,thatwillwaste
thousandsofdollarsayear.Re-placing
thefaultyvalveactuatorwillstopthe
moneyleakinminutes.Patdispatchesa
tickettoatechnicianandturns toanother
high-priorityitem.Thecentralplant
servingBuilding36hasanunnec-essarily
highcondenser-watersetpoint,
consumingmuchmoreenergy thanit
needs.Patclicksafewiconstooverride
thecontrolandinstantlyreducesenergy
consumptionbytensofthousandsof
dollarsannually.
10D[C[MB[R2016
D[C[MB[R201611
No,it’snotafacilitiesfantasyorabuildingadministrator’s
pipedream.It’swhatgoesoneverydayatsomeofMicrosoft’slargest
campuses,thankstothecompany’suniqueEnergy-SmartBuildings
(ESB)technologysolution.
Thiscloud-basedsoftwareplatformenableseveryHVACcompo-
nentonaMicrosoftcampustodelivernearreal-timedatatocentral-ized
dashboardsforunprecedentedviewsintotheentireHVACsystem.Since
2011,ESB’sfaultdetection,faultdiagnosis,andperformance-
managementtoolshavesavedMicrosoftmillionsofkilowattsinen-
ergyandmillionsofdollarsinutilitybills,whileshrinkingitscarbon
footprintandimprovingtenantcomfort.
MicrosoftiscurrentlyextendingthesolutiontoincludeAzureMa-
chineLearningtooptimizehowchillerplantsuseenergy.It’sallpart
ofMicrosoft’songoingworktomakeHVACsystemssmarter,more
energyefficient,andlessexpensivetorun.
High-hanging fruit
Commercialbuildingsconsume40percentoftheworld’senergy,
withHVACsystemsdevouring35to80percentofthesekilowattsand
costs.Untilnow,gettingabird’s-eyeviewofhowallthatenergyis
beingusedwasnexttoimpossible.
MostcorporateHVACsystemsareacollectionofdisparate
components(coolers,heaters,fans, etc.)ofvaryingagesandmanu-
facturers.TheysendHVACdataintheirown formatsandrequire
multiplebuildingmanagementsystemsandinterfacestoobserve,
manage,andinterpret.
Checkingthehealthofthesesystemstakespeoplepower:employ-
eeswhoreportthattheyaretoohot,toocold,orhearinganoise,and
techswhotuneupsystemsonone-tofive-yearmaintenanceschedules.
Ifafaultorfailureisquietlydeveloping,facilitiesmanagersmightnot
learnaboutitfordays,weeks,months,orevenever.Andoncea
problemisdetected,techniciansmayspenddayssleuthingoutitsorigin
andhowtorepairit.
tohalfofthefixescanbemaderemotely,resolvingHVACproblemssoquickly
thatemployeesneverexperienceadistractingchangeintheirenvironment.
ThesolutionhassavedMicrosoft$3.5millioninenergycostsoverthepast
twoyearsinRedmond,andacombined$172,000acrossLasColinasand
SiliconValleytodate.Otherbenefitsincludeasmallercarbonfootprintin
supportofMicrosoft’scorporatesustainabilityinitiatives,andtimely
employee-comfortresolution,whichhelpskeeppeoplefocusedontheirwork
andsignificantlyreducesthenumberofworkorders.
Ofcourse,makingsuchsweepingchangestoHVACmanagementisnot
withoutitschallenges.Asidefromtheinitialworkofexposingallthesensor
data,aligningdataformats(units,variablenames,etc.),andaggregatingitall
ontoonesoftwareplatform,resourcesmustbereadytohandlethetruthsthat
inevitablysurfacewithinmomentsofgoingonline.
OndeploymentdayattheSiliconValleycampus,forexample,ESB
immediatelyrevealedthousandsofHVACfaultsandweakspots.Big,
small,andmostlypreviouslyundetected,eachanomalyandinefficiency
requiredresourcestoaddress,evenifhalfofthemcouldbehandledthrough
thesoftware.Within30days,mosthadbeenfixed,recovering$240,000in
immediatesavings,or6percentofftheenergybaseline.Atthatrate,most
companiescouldexpecttorecoupcostswithintwoyears.
What’saheadfor ESB
TheESBplatformisnowinPhase2ofdevelopment.Microsoftisadding
AzureMachineLearningtoimprovetheenergyperformanceofitschiller
plantsbyatleast15percent.Chillerplantsarenotoriousenergyeaters,
working24/7tocoolwaterforusebyairconditioningunitsinotherbuildings.
Bycrunchingbillionsofgigabytes ofhistoricalchillerdata,Microsoftis
exposingallthesettingsthat wereactiveatallthetimes whenthechillers
wereusingtheleastamountofenergy.Analysescanthenexposetheideal
parametersforpredictingandcontinuouslyoptimizingenergyconsumption
foreachcomponentundervaryingloads.
Thefirststageofthepilotanalyzedoneandahalfyearsofdataforone
chillerthathandles365,000squarefeet(34,000sq.m.)ofHVACspaceatthe
Redmondcampus.Microsoftiscurrentlyapplyingthedataandrecommenda-
tionstomultiple,interconnectedchillerplantstovalidatethepilot’sfindings.
TheMicrosoftESBtechnologyhasbrokentheinvisiblebarrierthatkept
HVACsystemsisolatedandisshowinghowbusinessescanreaphugesavings
onHVACusagewithrelativelylittleup-frontinvestment.ThemoreESBis
used,themoreitcontinuestohelpMicrosoftlowerenergyconsumption,control
utilitycosts,andreduceHVAC’scarbonfootprint–allwhilemaximizingten-
antcomfort.Itisjustoneexampleofhow,byembracingthecloud,IoT,big
data,andmachinelearning,buildingscanbecome“smart”abouteverything,
frombasementtorooftop.
MohanReddyGuttapalemissenior facilitiesmanager
forthePugetSoundRegionof MicrosoftCorporation.
F E AT U R E A R T I C L E
AsforgettingacompleteviewofHVACenergyuseinhopesofreliev-
ingabloatedelectricitybudget?Haulouttheutilitybills,meterreports,and
screenshotsfrommultiplesystems,thenhaveeveryonepushuptheir
sleevesonthehuntforcomplexpatternsusinginformationthatisalready
staleandoutofcontext.
ThiswasthesituationMicrosoftfacedin2011whenitsoughtaholistic
viewofallthingsHVACinits14.5millionsquarefeet(1.35millionsq.m.)
ofofficespaceandlabsinRedmond,Washington.Theoptionofrenovating
equipmenttotalkthesamelanguagecamewithanunwelcome$60-million
pricetag,sothefacilitiesandenergygroupdidwhatMicrosoftdoesbest:
theyworkedwithanindustrypartnertocreatetheirownunifying
technologysolutionforafractionofthecost.
TheideafortheESBpilotwassimple.Integratethousandsof
compatiblebuildingsensorsacrossadiversemixofHVAC-systemtypes
in13buildings(2.6millionsquarefeetor241,547sq.m.).Stringthem
togetherontoonecloud-basedsoftwaresolution–anInternetofThings
(IoT)networkbuiltonMicrosofttechnology.Turniton,harvestbillionsof
real-timedatapointsperweek,andthenusebigdataanalysistocreate
visualizationdashboardspackedwithactionabledataforcentralized
monitoring,faultdetectionanddiagnosis,andenergymanagement.
Andvisualizetheydid.Immediatelyafterthepilot’sdeployment,a
stunning(ifnotalsoalarming)numberofactivefailures,potentialprob-
lems,andimpressivewastesofenergybeganpouringin.Inoneparking
garage,exhaustfanshadbeenmistakenlyleftonforayear($66,000in
wastedenergy).Inanotherbuilding,thesoftwarereportedapressur-
izationissueinachilledwatersystem.Theproblemtooklessthanfive
minutestofix,butwouldhavecost$12,000inenergyayearhaditnever
beenfound.
WiththeESBconceptprovenbythepilot,Microsoftbeganatwo-year
plantoadoptESBacrossall125Redmondbuildings.Thecompanysaved
$700,000inthefirstyearalone,withlessthanhalfoftheportfoliocon-nected.
ESBisnowfullydeployedatthreelargecampuses:Redmond;LasColinas,
Texas;andSiliconValley,California.Twodeploymentsareunderwayin
ShanghaiandBeijing,China.
Savings by the numbers
LikeHVACsystems,theESBplatformneversleeps.AtRedmond,for
instance,itcollectsmorethan500millionreal-timetransactionsperday
fromover2millionconnectionpointson50,000piecesofequipmentand
thousandsofenergyandmonitoringmeters.Allthismega-dataisimmedi-
atelyconvertedintoeasilycomprehendedcharts,tables,anddashboardsthat
techniciansusetoprioritizefixesandadjustsystemparameters.Thisenables
themtomakethemostofeverykilowattdollarasconditionsandneeds
change.
Forexample,eachday’sTop500chartliststhemostenergy-expensive
faults,groupingthembycostandpriorityandkeyingthemtorelated
information,suchasbusinessoremployeeimpact.Importanttrendsarea
clickaway–suchascurrentkilowattconsumption,long-termperformance
ofindividualassets,orpotentialtroublebrewingamongsimilarkindsof
systemsinmultiplebuildings.Technicianscantakeacampus-wideviewor
quicklyzoominononebuilding,floor,office,orpieceofequipment,
reducinginvestigationtimebyasmuchas80percent.Athird
12D[C[MB[R2016
WORKPLACES
WORLD-CLASS
WORLD-CLASS
TALENT
ATTRACT
At CBRE, we know that the location and design of your workplace are powerful magnets for attracting the talent you need
to drive long-term business performance. To realize the full potential of your workplace, download our Thought Series at
CBRE.com/WorkplacePerformance
F E AT U R E A R T I C L E
Risk and security
Are we prepared for the new age of
byWillGeddes
Remember that
even if you are not
responsible for the
security of your
workplace, take
personal ownership
and help contribute.
licperceptionofterrorismhasnowshiftedtoanentirely
differentdynamic.Thepreviouslyanticipated‘largespec-
tacular’hasevolvedtoalsonowincludeamorelow-level,
guerrilla-warfarelevel.Cantheauthoritiesbeexpectedto
detectandpreventthesenewjihadists?Ihonestlybelieve
itisunrealistictoexpectso.Themoresophisticated,well-
plannedandmajorattacks,quitepossibly,butthesingle
individual?Farlesslikely.
Thisyear,2016, hasbeenanunprecedented yearin
terms ofterrorism.TheriseoftheIslamicStateandtheir
linkingwithvariousotherterrorist organizationslikeAl
Shabaab,BokoHaram andotherfragmented groups
creates concerns that anewconsolidatedterrorismthreat
creates a worldwherenocountryorregionis potentially
untouchedandwithout riskofattack.However,thisis
notnew.We’ve seen thisbeforewiththelink-ups
between AlQaeda,theProvisionalIRA,and the
Chechen IslamicExtremistssharingnetworks, resources
andtheirdistorted agendas.
However,theIslamicStatehasdifferedinthatthey
havealsodirectlyfocusedonandsoughttoexpandtheir
rankstotheaspirational,disgruntled,disenfranchised,and
oftenpotentiallylow-level criminalstoundertaketheir
jihadas‘lonewolves’claimingtheirattacksinthename
oftheIslamicState.Itisthisnew‘element’thatisthe
mostchallengingforthevariousauthoritiestodetect.The
conventionaltraditionsofoperatingthroughaformal
chainofcommandandtherequirementforthejihadistto
attendtrainingcampsinAfghanistan,Somalia,etc.,are
nowsomewhat athingofthepast.Thesenewrecruits are
operatingalone,inisolation,withtheirtrainingground
beingprovidedfromtheInternet.
Thechallengespresentedarenowevengreaterthan
everbeforeasthetraditionalopportunitiestodetectplans
beingformed,discussed,rehearsedandimple-mentedare
nowexpeditedtoasinglepersonpickingupaknife,
walkingintoabusycrowdedareainanymajorcityinthe
world,unfurlingashahada(theblackflag)andattacking
innocentbystanders.It’stheultimatemicroplancreating
amacroeffect.Asaresult,thegeneralpub-
It’sreallyuptous
Sointermsofourprotection,wenowhavetoaccept
thatweallhaveaparttoplay:ownershipandrespon-
sibilityinpreventing,detectingandprotectingnotonly
ourselves,butothers.Thevastmajorityofgeneral crime
issolvedasaresultofwitnessreportsandsupportfrom
thegeneralpublic;thesameappliestoterrorism.We
musttakeituponourselvestoreportanunattendedbag,
ortocalltheauthoritiesifweseesomeonesuspicious
takingphotographsofabuildingorloiteringinalocation
withoutpurpose.Aretheseallpotentialterrorists? Not
necessarily,buttheymightbecriminals.Reportit andlet
theauthoritiesassess andevaluateit.That’swhatthey’re
goodat.Notreportingitmightonlybeenablingthe
opportunityforathreattomaterialize.Soundssimple?
Strangely,therearemanywhostill don’tbelievethatit
haspersonal relevancetothem.
Recently,IwasprivilegedtobeinvitedtotheCoreNet
GlobalSummitinAmsterdamtospeakonthethreatof
terrorismandhowitimpactsusall.Interestingly,there
wereafewdelegatesthatrespondedthattheydidn’tfeelit
wasnecessarilyrelevanttotheir‘dailylives.’Theremay
14D[C[MB[R2016
REDEFINED.
THE WORKPLACE
THE WAY WE WORK
RETHOUGHT.
As the concept of the workplace evolves, the way organizations work changes along with it. Through technology, services, design
and ameneties, we are helping our clients drive better workplace performance. To realize the full potential of your workplace,
download our Thought Series at CBRE.com/WorkplacePerformance
16D[C[MB[R2016
F E AT U R E A R T I C L E
bemanyreasonsforthisthoughtprocessthelocationorcountrywhere
theyworkorthetypeofworktheycarryout,oritcouldsimplybeacaseof
believingtheywouldneverbedirectlyaffectedbyterrorism.Noneofus
wantstotrulyacceptthatwehavetoadjustourlivesandacceptthatterror-
ismnowaffectsusall andshouldbeconsideredthe‘newnormal.’
Thiscouldinevitablymakeusfeelsomewhathelpless;however,this
doesn’tneedtobethecase.Wecanallimplementsomesimpleprepara-
tionsandplanningthatwon’tdrasticallychangethewayweliveourlives.
Traditionally,andinverybasicterms,whenanyprofessionalrisk
assessmentisinitiallyundertaken,youwilloftenconsiderwho/whatarethe
risks,wheretheycouldmaterialize,andinwhatshapeorformthethreat
couldbepresented.
Overthelastcoupleofyears,we’veseenattacksofvaryingtypesandin
varyinglocations,fromthoseontrains,streets,inrestaurants,atfootball
stadiums,churches,shoppingcenters,airports,holidaybeaches,etc.Manyof
thesehavebeenbysingleindividuals(lonewolves)orsmallgroups.Although
manyofthesehavebeendevastating,theyareoftenmore‘localized’tosmaller
areas(eveninmultipleattacksacrossacity,forexample).
Focus on these specific areas
Sohowcanwebestprepare,planandprotectaroundthesethreats?
Therearegenericenvironmentsyouperhapsneedtoconsider:yourhome,
yourworkplace,andkeylocations/placesyouregularlyvisitandroutesyou
mostfrequentlyusetotravelbetweenthem.
1. Firstly,yourhome.Itishopedthatyoushouldgenerallybesafeathome
andthatit’snotlocatedwithinanareathatmighttypicallybedeemeda
predictedterroristtargetarea(i.e.,notneargovernmentbuildings,instal-
lationsorhigh-profilelandmarks).Ifitis,thenI’drecommendyourefertothe
followingadvicewithregardtoyourworkplace.
However,therearestillafewthingsworthconsidering.If,forexample,all
ofyourfamilymembersoryourpartnerisnotwithyouatthetimeofan
incident,somethingyoumaywishtoconsiderishowyoucandeterminewhere
theyareandcommunicate.Althoughyourcellularphoneswilllikelybethefirst
resort,oftenintimesofanincidentthecellularnetworkscanbecome
overloadedwithpeoplecallingeachotherorevendeniedbytheemergency
servicesthatneedtotakeprecedence.It’sworth,perhaps,hav-inga
VOIP/Internetcallcapabilityatyourdisposalthatyouandotherfamily
membershaveinstalledonyourmobilephonesandlaptops.Skype,WhatsApp
andvariousotherscanbeeasilyinstalledandenableyoutocontacteachother
whereWIFImightbeavailablebutcellularservicesignalisn’t.Also,maybe
considerhavingallfamilymembersorpartnersinstallatrackingand
emergency-notificationapp,liketacticson.com,whichwillquicklyandeasily
locateusersoreventrackyoutillyou’reallbacksafe,together.Thisisgoodnot
onlyforterroristeventsbutforyourgeneralsafety,too.
2. Next,yourworkplace.Havingaplanhereisespeciallyimportantgiven
thatwespendmostofourwakingliveswithinthem.
Itisessentialthatthesecurityconsideredaroundthisenvironmentis
resilientenoughtoprotectusifathreatmaterializesnearby(withinanadja-
centstreetorbuilding),orevenintrudesintoourownbuilding.Therefore,
thesecurityaroundourworkplacesshouldhavebeencarefullyconsidered
bythecompany’ssecuritydepartmentorbythelandlord.Yourworkplace
shouldhavenotonlycontrolledaccess(viaturnstiles,cardreaders,security
officers/securityreception,etc.)butalsointrusiondetection.Havingbeen
employedtocarryout‘penetrationtests’(covertlyinfiltratingsecuredloca-
tions),Icantellyouthatintrusiondetectionisessentialtoalertingsecurity
personnelifsomeoneistryingtogainunauthorisedaccess.
Ifyouareresponsibleforthesecurityofyourbuildingorabletopro-
videinput,oneweaknessthathasprevailedacrossmanysitesI’vereviewed
andadvisedonhasbeeninfullyutilizingCCTVsurveillanceproperly.All
toooften,thisisusedpurelyforpost-incidentinterrogationratherthanan
effectivemeansofdetectingandinterceptingathreatbeforeitmaterializes
intoaproblem.Ifmonitoredcorrectly,CCTVhasbeenproventoefficiently
detecttheadvance‘pre-planning’reconnaissanceofterroristsand,even
morecommonly,criminalsconsideringbreak-ins.Beconsciousofany
personsloiteringoreventakingphotographsofdoors,securityequipment,
etc.Smokingareasarealsovulnerableandmanycriminalswillexploitthese
togetclosetostafftoaccess(andsometimesevensteal)staffpassesor
access-controlcards.HideyourIDwhenyouleavethesiteanddon’t
displayitoutsidetheworkplace.Findoutifyourcompanyhasan‘invacu-
ation’plan.You’lllikelybefamiliarwith‘evacuation’plansintheeventof
fires,buthasthecompanyconsidered(orrehearsed)whatyoushoulddoin
caseit’snotsafetogooutside?Aninvacuationisprobablymorelikelytobe
usedinterroristincidents.
Rememberthatevenifyouarenotresponsibleforthesecurityofyour
workplace,takepersonalownershipandhelpcontribute.Reporttoyour
buildingsecurityanysuspiciouspeople,andreportevenbrokenlocksor
windows.Weallhaveanimportantroletoplayinkeepingnotonlyour-
selvesbuteveryonearoundussafe.
3. Finally,weoftentravelthesameroutestothelocationswefre-
quentlyvisit.Considerwhereonyourjourneysyoumightbeabletoassign
potentialsafehavens–‘steppingstones’alongyourroutethatcouldbeused
fortemporaryrefuge.Theycouldberestaurants,coffeeshops,
supermarkets,hotels,apolicestation,etc.–placesthatwouldbeeasily
accessible.Determinewhich,whatandhowmanyareavailablealongyour
journey.Whattimeofdayaretheyopen?Aretheyopenatnight?Arethey
idealduringalltypesofweather?Couldyourchildorchildrenstaysafely
withinoneiftheywerereturningfromschoolwhensomethinghappens?
Youneedtoconsidereachoftheabovewhenselectingwhat’sappropriate
andwhatmightnotbe.
Butwhatifyouaremidwayonyourjourney,anincidentoccurs,and
therearenoavailablesafehavens?Youmayhavelittlechoicebuttorun,
hideandtell.
Runningshouldalwaysbeyourfirstandbestoption;puttingasmuch
distancebetweenyouthethreat willalwaysbetheideal.Also,remember
thatanincident couldevolve.Somemightbeinstantaneousbutothers
mightcommenceachainofactions.Whatmightstartasacommotion
couldescalate.
Hidingshouldonlybeconsideredifyourpathofescapehasbeen
deniedortotryandruncouldputyouatgreaterrisk.Ifyoudochooseto
hide,findsomewherebehindhard-cover(forexample,concrete,steel,
etc.)tohelpprotectyouagainstpossiblegunfire,explosionsordebris.
Keepsilentandtrytobarricadeyourselfin.
Lastly,tellingisonlyforwhenyou’reinasafe-enoughplacetodoso
andyou’resureyouwon’tcompromiseyourlocationtoanythreats.When
youcancall,makethecall.Don’tassumeothershavealreadydoneso.
Will Geddes is founder of and managing director at
London-based International CorporateProtection
Group.
WORKPLACES
HIGH-PERFORMANCE
HIGH-PERFORMANCE
RESULTS
PRODUCE
At CBRE, we see the workplace as far more than a real estate expense. It’s a transformative asset that can attract world-class
talent, inspire your organization and drive better business performance. To realize the full potential of your workplace,
download our Thought Series at CBRE.com/WorkplacePerformance
CoreNetGlobalCorporateRealEstateExecutiveoftheYear
AWARD WINNER
John M. Vazquez
SeniorVicePresident
GlobalRealEstate
Veñzon
CoreNetGlobalNewYorkCityChapter
ToJohnVazquez,everyspacepresents
opportunity,oftenwithprecedent-
settingparameters.TakeIrving,Texas,
forexample,whereJohnenteredintoa
joint-venturedevelopmenttoaddvalue
tovacant,unusedVerizonpropertyand
createalive,workandplaycom-
munitynorthofitscurrentcampus.
Verizon’snewdevelopmentatHidden
Ridgewillinclude3.5millionsquare
feet(325,000sq.m.)ofofficespace,a
corporateheadquarters,apublic
“lifestyle”corewith80,000squarefeet(7,432sq.m.)ofshoppingandentertainmentspace,1,200residential
units, a200-roomhotel,outdoorspace, and–asa first inTexas–its own commuterrailstation.
Recognizingthetrendingdemandformoreco-workingspaces,Johnalsodevelopedaco-workpro-
gramtoleverageunder-utilizedspaceinVerizon’sportfolio.Theco-workingconceptallowsVerizon
tobringcreativeentrepreneursunderitsown roof,thus monetizingvacantpocketsofspace that
aredifficulttoleaseincentralofficesasitattractsoutsidetechnicaltalent.Thistwo-wayplatform
forinteractionbetweenVerizon’smostinnovativebusinessgroupsandthelocalstart-upand
entrepreneurcommunities was first createdinManhattan andis expected to rollout soon in
Boston,London,andWashington,DC.
AsjustonemoreexampleofhowJohn’sstrategieshavechangedtheconversationinthe
C-suite, helast yearspearheaded sale-leasebacks on 3.7 million square feet (343,700 sq.
m.)ofspaceinNewJerseyandVirginia.Threedealsgeneratedalmost$1billioninrevenue
forthecompany,allowingthebusinesstoextractsignificant valuewhilecontinuingtooccupy
thespace.
Corporate Real
Estate Executive
of the Year
Verizon’s development in Irvingwillallow thecompanytoattract
talent with superior services andamenities, all in onelocation.
18D[C[MB[R2016
MichelleMyer,MCR,MCR.w,SLCR
VP,AmericasRealEstate&Facilities
Oracle
CoreNetGlobalChicagoChapter
DeaneEdelman
VicePresident,RealEstateandFacilities
BoozAllenHamilton
CoreNetGlobalMid-AtlanticChapter
D[C[MB[R201619
CoreNetGlobalCorporateRealEstateExecutiveoftheYear
AWARD FINALISTS
MichelleMyermanagesarealestateportfolioofmorethan250locationsacrossninecountries
intheUnitedStates,CanadaandLatinAmerica–that’s8.7millionsquarefeet(808,000sq.m.)of
spacefor40,000personnel.
Duringthepast year, Michelleand herteamdelivered85projects,includingamajornew
facilityinSantaMonica,California,that cameinontimeandonbudget anddemonstrated
herleadership skillsin helpingtoaddressoneoftheC-Suite’stopstrategicconcerns:
attractingandretainingtalent.
Oracle’sRealEstate&Facilitiesbeganthequestwithamarketsearchand,withtheassistance
ofseveralinternalfunctions(HR,Finance,IT,Planning,TaxandSecurity)andexternalpartners,
Michelleandherteamgatheredextensivemarketinformationtocomparelocationattributes.With
unprecedentedengagementfromtheCEOandChairmanontheCREdecision,thecompany
ultimatelyselectedSantaMonicaasthenewlocation;anexciting,collaborative48,000-square-foot
(4,460-sq.-m.)workplacewasdeliveredinMayoflastyear.ThedesignprinciplesusedinSanta
MonicawillbeappliedandenhancedinanothernewcampusinAustin,Texas,whichwillserveto
growthecompany’sonlinesalesbusiness.
Michelle’s customer-relationshipmanagement skills andher abilitytopartnerwithboth
internaland externalorganizations areconsideredthecornerstoneofherandherteam’s success.
Here’s whatoneofOracle’skey serviceproviderssaidabouther: “Ihaveworked withMichelle
forover10years,and wehavebeenthroughseveral hundred assignments together.Shehas
created anefficient andskilleddepartment thatislean andeffective.It’snicetoworkwith a
groupthathashierarchy,butno ego.Everyoneseems to care moreaboutresultsthanposition,
which is rareincorporatereal estate.”
Editor’s note:Deane Edelman was nominated fortheawardwhileservingas Director ofReal
Estate for General Dynamics Information Technology, Inc. (GDIT).
AtGDIT,Deanewasresponsiblefor150locationsofapproximately4.2millionsquarefeet
(390,000sq.m.)andanannualrentrollof$78million.Whilethere,heearnedareputationfor
innovativeapproachestomaximizingportfolioefficiencyanddeliveringsolutionsthatcontribute
tothebottomline.
Forexample,underDeane’sleadership,theCREteamatGDITcreatedalow-risk,high-reward
portfoliostrategythatdramaticallyextendedtheplanninghorizon(extremelyrareforamajor
defensecontractor)whileprovidingincreasedflexibilityandcostsavings.CREidentifiedagroup
offacilitiesintheNorthernVirginiaareaandarrangedfortheirrespectivelease-expirationdatesto
occurwithinan18-monthperiod.Theparametersoftheprojectweresignificant:halfamillion
squarefeet(46,500sq.m.),1,200employees,$18millioninannualleasepayments,andexpira-
tiondatesthreeyearsdowntheroad.ThisgaveGDITarareopportunitytoworkonalong-lead
deliveryscheduleandtoshareinthevaluecreatedbyexecutingalease.
Thehigh-visibilityprojectdrewattentionofeveryofficeintheC-suite,andCREengagedthem
allearlyintheprocess.ThisprovidedtheCREteamanopportunitytoadvanceitsreputationand
strengthenitsroleinday-to-daybusinessatGDIT.
UnderscoringthesuccessandvisibilityofDeane’saccomplishments,GeneralDynamicsCEO
PhebeNovakovicrecognizedhimin2015withtheChairman’sAward,statingthathis“relentless
focusonexpandingmargins,generatingcashandimprovingROICledtorecord-settingfinancial
performanceforourcompany.”
CoreNetGlobalCorporateRealEstateExecutiveoftheYear
AWARD NOMINEES
MaheswarenBalakrishnan
PrincipalRealEstateServices
ManagerAPAC
Halliburton
MalaysiaChapter
TimCarr
ClusterHead-CitiRealty
Services-Brunei, Guam,
Philippines andVietnam Citibank
Philippines Chapter
GageHunt
Director,FacilitiesandAdministration
MaryKayInc
NorthTexasChapter
DouglasJeoffroy,MCRVice
President,CorporateRealEstate
RogersCommunicationsInc.
CanadianChapter
Shamsher Sindhu, MCR,
MRICS Executive Vice
President – Infrastructure &
Projects Kotak Mahindra Bank
Ltd. India Chapter
DirkSchubert
ManagingDirector–GlobalService
DeliveryLead
DeutscheBank
UnitedKingdomChapter
20D[C[MB[R2016
KaijunChen Portfolio
ManagerMicrosoft
(China)Co.LtdChina
Chapter
EricChan
Director,RealEstate&FacilitiesAPAC
NVIDIA
HongKongChapter
JohnCorbett
HeadofAsiaPacific&Japan
WorkplaceResources
Cisco
AustraliaChapter
DebraHomicHoge,MCR
Director,RealEstateandGlobal
BusinessServices
GeneralMotorsCompany
MichiganChapter
Elliot Lewis, MCR
Sr.PortfolioManager,MiddleEast,
Africa&India
GeneralElectric
MiddleEastChapter
RieOsugi-Sekino,MCRWeng-YeongMokDirector,
CorporateRealEstate
ServicesAPAC
VisaInc.
SingaporeChapter
Manager,WorkplaceResources,
Shawn Murphy
SeniorDirectorofRealEstate
andFleet
Sunrun
ColoradoChapter
Japan&SouthKorea
CiscoSystemsG.K.
JapanChapter
D[C[MB[R201621
Truth, trust, belief
and value:
Their impact on team
effectiveness and
space design
byBradyMick
Toworkefficientlyandeffectively,thesuccessofany
teamreliesonthealignmentoftheindividualmembers.
AccordingtoAmericanindustrialistHenryFord,“If
everyoneismovingforwardtogether,thensuccesstakes
careofitself.”Inotherwords,achievingawell-oiled-
machinelevelrequiresthatallteammembersbecome
anintegratedpartoftheprocessandrecognizethevalue
oftheresultstheyproduce.Manifestingthisrealitygoes
beyondanassembly-lineteammentalityandinvolves
theessentialrecognitionthatindividualbehaviorsplaya
keyroleinhowteamsfunctionandtheresultsthey
generate.
22D[C[MB[R2016
F E AT U R E A R T I C L E
Withtoday’s24/7globalmarketplace,many
businessesseethevalueinmovingbeyondindividual
effortstoteamcollaboration.ArecentarticleinThe
NewYorkTimes(April29,2016)reports,“Ina2015
study,executivessaidthatprofitabilityincreases
Theimportanceofteamwork
when workers are persuaded to collaborate more.”
Yet, team formation does not guarantee successful
collaboration and increased innovation. Individual
Membersofhighlyeffectiveteamsexperiencea
greatersenseofaccomplishment andpurpose.Inhis
two-factortheory,AmericanpsychologistFrederick
Herzbergproposes certainfactors,suchaschalleng-
ingwork,recognitionofachievement,involvement
indecision-making,andsenseofimportanceinan
organization,leadtogreaterjobsatisfaction.Ina
nutshell,happieremployeesstaylonger,resultingin
lessturnoverforbusinesses.Inacompetitivehiring
environment,thisis animportantconsideration.
ResultsofresearchbyHR consultingfirmTowers
Watson(August2014)foundthatmorethanhalfof
allgloballyoperatingorganizationsreportdifficulty
inretaininghigh-potentialandtopperformers.
skills,strengthsandpassionscomeintoplay.Even
then,highengagementonlyresultswhenindividual
self-actualizationandteamrelationshipsintersect.
Teamsthatachievethislevelareabletoaccelerate
faster,gomoremilesandspendlessgasinthepro-
cess.Forcompanies,thesehigh-performingteams
aregolden.
D[C[MB[R201623
Four dñvers of team behaviors
Therearefouressentialdriversofteambehaviorsthatrepresentthefounda-
tionofteameffectiveness.Theyare:truth,trust,beliefandvalue.
 Truth:Inthiscontext,truth emanates fromknowing.Peoplearedrivento
knowthattheyarepartofsomethinggood.Strongteamshaveresonancein
theirabilityto createresults– evenfromtheirabilitytoknowwhattheydon’t
know.Lackingthisfoundationoftruth,agroupstrugglestomoveforwardlike
awheel withoutahub.
 Trust:Thisessentialdriverproducesthebasisforaction.Itisanaturalhuman
behaviortotakeactionwhenatruthisknown.Everysuccessful grouprequires
trustinoneanothertobeableto createpositiveresults.Establishedthrough
actionsandwords,trustinspiresconfidence:“Iknowmysuggestions areheard
andrespected.”Trustencouragesindividualstoshareideasandinformation
withouthesitation,addressissuesthat arisein atimelymanner,andmakeafirm
commitmenttoworktowardacommongoal.
 Belief:Successfulteamsbelieveinthemissionandineachother.Theyseekto
understandthesignificanceofeachindividualteammember.Theyrecognizethat
everyonebringssomethinguniquetothetable.Atthesametime,they
acknowledgetheimportanceofcombiningskillsandabilitiestoreachanintended
goalorsolveaproblem.Ateamwithoutthissharedbeliefandrespectfailsto
workasaunit,negatingthebenefitsofworkingtogetherinthefirstplace.
 Value:Thisintangiblecentersaroundtheabilitytocreateresults.Knowing
thatthereisvalueinteamworkandinthefinalproductoroutcomeisaqual-
ityofeverysuccessfulteam.Teamsthatenvisiontheirworkasworthwhile
lookforwardtocreatingstrategies,settingandreachingmilestones,and
celebratingachievements.
Becauseofthe complexrelationshipamongthesefourprinciples,
eliminatingonesignificantlyimpactsteambehaviorasawhole.Ifa
companyculture,aleadershipvision,oramanager’sstyleisoverlyintenton
oneofthesefouressentialvaluesattheexpenseoftheothers,theresulting
imbalanceislikelytoresultinanunderperformingteam.Forinstance,
distrustamongteammembersreducesthechancesofbelievingin
asharedvisionandslows,orevenhalts,aprojectindefinitely.Similarly,a
commitmentbasedonfalsetruthscandevaluethefinalproductorsolu-tion
inthemindsofteammembers.Overlyfocusingonvaluecanleadthe
teaminto“analysisparalysis.”Whenthishappens,everymeetingisseen
asawasteoftimeandnothinggetsdone.Regardlessofwhichprincipleis
removed,communicationandrelationship-buildingsuffer,makingit
difficultfortheteamtoworkeffectivelyanddeliverresults.
The relationship between teamwork and space design
Onechallengeforarchitects,designersandtheirclientsistounderstand
howworkplacedesignfacilitatesthemanifestationofthesefourprinciples.Just
asawitnessstandinacourtroomsymbolizestruth,classicaldesignelements,
suchasGreekcolumns,representtrustinfinancialinstitutions.Similarly,rich
Brady Mick is an architect and design
strategist for Cincinnati, Ohio-based
BHDPArchitecture.
F E AT U R E A R T I C L E
symbolsandiconsembodybeliefinreligiousinstitutions.
But,therearenouniversaldesignsinbusinessthatelicit
similarreactions.
Therealityis:whenitcomestodesigningworkspaces,
onesizedoesnotfitall.However,therearesomeelements
thatgoalongwaytosupportingandencouragingteam-
work.Forinstance,whendesigningfortrust,thereare
threeprinciplestokeepinmind.
1. Buildingrelationships.Createworkplacesthat
encouragepeopleatworktolearntogether,getto
knowoneanother,anddevelopasenseofteam.
2. Offeringchoice.Providediverseworksettingsthat
allowpeopletoself-regulatetheirtimeaccordingto
theirspecificworkneeds.
3. Grantingcontrol.Clearlydefinethepurposeofde-
signedworkareas–suchas“containedteamspace”
forownedworkzonesand“matrixedteamspaces”
forsharedworkareas–toeliminateconfusion,
therebypermittingsmootherworkflow.
Inaddition,otherdesignconsiderationscanprovidethe
environmentnecessaryforeffectiveteamwork.For
example,activitysettingssuchashuddlerooms,stand-up
barsandsoftseatingintheroundallowsmallergroupsto
splitofffromthelargerteamandworkindependentlywhen
needed.Mobileequipmentwithinactivitysettings,suchasa
whiteboardonwheels,providesameanstoformulateideas
andsharethemwiththeentireteamwhentheyregroup.
Suchdesignelementscaninspirethecreativecomplexityof
peopleworkingfrompositionsoftrust,truthandbelief,
improvescommunication,andworksequallywellwithboth
in-houseandremoteteams.Designactivitysettingswith
multipletechnologysolutionstoenablechoice,autonomy
andrelationships.
Engagement, performance and evolution of work
If current publicized measures of engagement (or lack
ofit) arecorrect,then acrisis oftruth,trust,beliefandvalue
is apparent in teams at work. While business leaders
recognize the role of high-performing teams and their
contributions to achieving corporate goals, it is the role of
designers and architects to create the environments where
teams flourish. In the process, they face thetask of provid-
ing a workspace with the tools and technology necessary
to meet individual preferences of people and the
fundamental needs of the team as a whole. This can be a
daunting chal-lenge as people come and go, and group
dynamicschangeovertime.
Asthenatureofworkcontinuestoevolve,keepingup
withthechangesnecessarytostaycompetitivemightseem
overwhelming,especiallywhenitcomestoworkplaceenvi-
ronments.Butitdoesn’thavetobethiswayforcompanies
thatstrategicallydesigntheworkplacetoengendertruth,
trust,beliefandvalue.Designingwiththesefourkeyprinci-
palsattheforefrontofworkplacewillfosterteamworkthat
leadstoinnovation,providingacompetitiveadvantagefor
theorganizationandthepotentialtoeffectivelycharttheir
organization’sidealfuture.
24D[C[MB[R2016
Tandus Centiva
NATURE MEETS DIGITAL
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F E AT U R E A R T I C L E
Spotlight on lease accounting:
Actnowon newFASBstandards
byToddP.Anderson
OnFebruary25,2016,theFinancialAccountingStandardsBoard
(FASB)releasedTopic842,whichdefinesthenewstandardthat
requiresthatallleasesberecordedonthebalancesheetasa“right-of-
use”assetandleaseliability.Thisnewstandardiseffectiveforthefirst
accountingperiodafterDecember15,2018.Thiswillapplytopublicly
tradedcorporations,not-for-profitentitiesthathaveissuedaconduit
bond,oracompanywithanemployeebenefitsplanthatfilesfinancial
statementswiththeUnitedStatesSecuritiesandExchangeCommission
(SEC).
The SEC estimates there are over $3.3 trillion of operating lease
liabilities that do not show up on any balance sheet. For some com-
panies,thischangewill addtensofbillionsofdollarstotheirbalance
sheetsand canbeover100%oftheliabilitiescurrentlyrepresented.
2019istwoyearsaway.Twoyearsmayseemlikealongtimebut
companiesarerequiredtoprovidetwocomparisonyearsofstatements
toshowreadersoffinancialreportswhattheimpactwouldhavebeento
thefinancialstatementshadthenewstandardbeenineffect.That means
that2017isthefirstyearthenewcalculationswillhavetobemade–
andthatisright aroundthecorner.
Howhardcouldthisbe?
Allthatis requiredistopresent-valuethe lease-paymentobligation
andaddit totheassetsandliabilitiesonthebalancesheet.
Thediscountratemustbedeterminedforthepresent-valuecalcula-
tion.Topic842requiresthe“rateimplicitinthelease”tobeused,which
is,ineffect,thelandlord’sprofit.Goodluck.Iftheimplicit ratecannot
be“readilydetermined,”thenthedefaultrateisdefinedasthelessee’s
“incrementalborrowingrate.”
The“entityshallidentifytheseparateleasecomponentswithinthe
contract.” In real estateterms,onlytheNNNrentistobeconsideredin
thepresent-valuecalculation,“lessanyleaseincentivespaidorpayable
tothelessee.”What real estateterminologywould categorizeas
operatingexpensesorcommon-areamaintenancecharges are
considered“goodsand services,” andacomponentof rentnot tobe
includedonthebalancesheetbut tobeexpensedon theincome
statementbecausethesearedelivered separatelytothelessee.
Furthermore,taxesand insurance arenoteven considereda
componentofrent,and shouldnotbeincluded,asthesearelandlord
expensesregardless ofwhetherthereis alesseeornot.Asapractical
expedient, “lessee may makeanaccountingpolicyelectionbyclassof
underlyingassetnotto separateleasecomponents fromnon-lease
components.”Ifthis electionis madethenlesseewouldtreat thegross
lease as asingleleasecost andpresent-value theentire amount.This,of
course, wouldhavethe resultingimpactofincreasingthelease liability
as much as30percenttothedetrimentofthebalancesheet.
Anyvariablelease-payment adjustments“thatdependonanindex
or arate (suchastheConsumerPriceIndexor amarketinterestrate)”
shouldbeincludedinthepresent-value calculationattheknownrates
at thetimeoflease commencementdate.
Theconsideration ofanyoptionto extendtheleaseorpurchasethe
buildingaretobeincludedifthelesseeis“reasonablycertainto
exercise that option.”Reasonablycertainisahighthresholdbutis
furtherqualifiedby“all economicfactors relevant to that assessment–
contract-based,asset-based,market-basedandentity-based.”These
factorsincludesignificantleaseholdimprovements,negotiatingcosts,
relocation costs, restorationcostsandtheimportanceoftheunderlying
asset tothelessee’soperations.Thepractical considerationstobecon-
cernedwithassessingare1)thepercentageoftimes options havebeen
exercisedthroughouttheportfolio,2)thetypicaldurationthatoffices
are atthesameaddress, and3)thetenant-improvement amortization
period (don’t amortizeovertheoptionperiodifit isnot “reasonably
certain”tobe exercised).
Mid-termmodificationshavetwodifferentimpacts.Ifalessee
determinestoextendtheleaseinthesamespaceduringtheoriginal
termofthelease,thenarecalculationisrequiredtore-measurethelease
liabilityonthebasisofthenewremaininglease.Ifduringthetermof
theleasethelesseemodifiesthetermstoexpandtheleasedpremises,
the“lesseeaccountsforthemodificationasanewcontract,separate
fromtheoriginalcontract.”
Financeoroperatinglease
FASBhasmaintainedthetwocategoriesofleasessimilartothe
definitionsofFAS13.Ifaleasemeetsanyofthefollowingcriteria(Topic
842:842-10-25-2),itisdeterminedtobeaTypeAfinancelease.When
noneofthecriteriabelowaremet,thentheleaseisclassifiedasaTypeB
operatinglease.(TheInternationalAccountingStandardsBoard[IASB]
madethelast-minutedecisionnottoincludetheTypeBoperatinglease
classificationinIFRS16andhaveonlytheTypeAfinancelease
classificationforallleases.)
a.Lease transfersownership at theend of theleaseterm
b.Optiontopurchase is reasonably certain
c.Theleasetermis forthemajorpart oftheremainingeconomiclifeof
theasset
d.Thepresentvalueoftheleasepaymentsexceedssubstantiallyallof
thefairmarketvalueoftheasset
e.Theassetisofa specialized nature
Ontheincomestatement,thecashrenttothelandlordmaybeastepped
rentoverthetermofthelease.IntheTypeAfinancelease,how-ever,the
incomestatementexpenseisnotthecashrentamountbuttheright-of-use
assetamortizationplustheliabilityinterest,whichisamuchgreater
expenseinthefirstpartoftheleasetermthanthecashrentuntiltheinterest
expensedeclinesbelowtheassetamortizationamountin
26D[C[MB[R2016
Unintendedconsequencesthe lastpartof theleaseterm. TheTypeBoperating lease,however, is
financiallyengineeredtobeastraight-lineexpenseusinga“balancing
figure,” whichis theresult of the single leasecostexpense less the Theselease-accountingchangesareunlikelytomateriallychangeany
liabilityinterest amount (see chart1). company’sreal estate portfoliobalanceofownedandleasedproperties
On the balance sheet, both the right-of-use asset and the lease or thelengthof lease term. Companieshold real estate forthe needsit
liabilitymust be fullyamortized bytheendof thelease term.Thelease serves to thebusiness andnot forinvestment purposes. Decisionsare
liabilityreducesbytheprinciplepaymentsexactlythesame in both types made basedon expecteddurationofuse andanticipatedflexibilityin
ofleases.But theright-of-useasset amortizeson astraight-linebasis size. Theexceptionsare likelytooccurwhenthedurationoflease is
fortheTypeAfinanceleaseandbythebalancingamountfortheTypeB longerthan normal,the extent oftenant improvements necessaryare
operatinglease. Theresultisa negativeimpact toshareholders’equity more extensiveandspecialized,or acompanyhasanexcessamountof
in the first partoftheleaseuntil the amortization amount is lessthan the
interest amount (seechart2).
cash. In these circumstances, a companyis likelytobuythe real estate
withcash, therebyhavingno impact ontotal assets or liabilities.
Strata real estate is a term used when a companybuys a partial interest
IncomeStatementImpact inalargerbuildingthantheyoccupy.Thisiscommoninplacesaround
$25billiondevelopmentbyRelatedCompaniesandOxfordProperties
Grouphasalreadysoldseveralowner-occupiedofficecondodealsto
Anotherunintended consequence will be an increasein shorter-term
Manycompanies aregoingtobeshocked bytheamountofliabilities
BalanceSheetImpact
going to ask the simple question, “Can this liability be smaller?” The
answer is universally, “Yes.” Occupancy utilization in office space for
virtuallyallcompaniesisless than70% measuredbythe amount of time
30%inefficiency?Ifacompanyhasa50-million-square-foot(4.64-mil-
The time isnow; 2019ishere. Finance, realestate and leaseadmin-
Are youpreparedforthespotlight?
ToddP. Anderson, MCR, SLCR, CAS, is executive
managing director for Global Corporate Services at
Newmark Grubb Knight Frank and a “Top Rated”
facultymember of CoreNet Global’s Professional
DevelopmentProgram.
D[C[MB[R201627
SPECIAL ADVER T I S I N G S E C T I O N



SPECIAL ADVERTISING SECTION / CBRE
3 8 % 4 3 %
SPECIAL ADVERTISING SECTION / CBRE
S P E C I A L A D V E R T I S I N G S E C T I O N
A CBRE Thought Series
ALIGNING THE WORKFORCE AND THE WORKPLACE
“When we talk about
designing a total work
experience, we’re talking
about much
more than space.”
SPECIAL ADVERTISING SECTION / CBRE
SPECIAL ADVER T I S I N G S E C T I O N
A CBRE Thought Series
DESIGNING THE WORKPLACE EXPERIENCE
—Lewis Beck,
EMEA Lead, Workplace, CBRE
“The C-suite will use the physical real estate to help
drive cultural transformation. So this issue has
impact beyond the individual property and portfolio
and includes the individual employees
that occupy the space.”
CEO of Global Workplace Solutions, CBRE
—Bill Concannon,
SPECIAL ADVER T I S I N G S E C T I O N
A CBRE Thought Series
BUILDING COMPETITIVE ADVANTAGE
SPECIAL ADVERTISING SECTION / CBRE
F E AT U R E A R T I C L E
Focusing onthewhite spaces
byChrisMoriarty
Iwant to brieflytalk to you about AbrahamWald. In the
mid-1930s Wald had completed his studies at the
Universityof Vienna; his talent for mathematics was
–theonesthatcameback.Therealinsightwouldcomefrom
theonesthathadn’treturned,theonesthatdidn’tsurvive
anattack.Withthatinmind,hededucedthatasinglebullet
evidentfromaveryearlyage.Followinganappointmentat totheenginewasfatal,asnoneofthereturningplaneshad
theAustrianInstituteofEconomicResearch,Waldfoundhim-
selfearningafellowshipofferfromCowlesCommission,an
economicinstituteinColoradoSprings,Colorado.Reluctantto
moveatfirst,thesubsequentconqueringofAustriabythe
one.Andthat’swheretheyreinforcedthearmour.Therestis
history,literally.
Whatdoyoufocuson?
NazispromptedWaldtotaketheofferandsoonhewasflying
overtheU.S.However,asheputthousandsofmilesbetween Whenyou’relookingatyourrealestateandworkplace-
himselfandtheconflictthatfollowed,hisimpactonthewar performancedata,whatareyoulookingat–thereddotsor
wassignificant.
Wald found himself becoming part of the Statistical
ResearchGroup(SRG),aclassifiedprogrammebringing
thewhitespaces?You’vegottoensurethatyouhavetotal
clarityonwhatquestionyou’reasking.
Unfortunately,thereddotsforthoseworkingin CREis
togetherthegreatestmindsatthetimetogaincompetitive oftencost.Organisationsareobsessedwithitandforgood
advantageinthewarthroughthepowerofmathematicsand reason,particularlysosoonafteraglobalrecessionand
analysis.AttheirbaseatColumbiaUniversity,groupswould recenteventsinEuropethathavebroughtbackalevelof
assessoptimumcalculationsforthearcthatafightershould uncertainty.Sooften,facility-management(FM)budgetsare
followtokeepanenemyinitssightsrightthroughtostrategic squeezedsomuchyetmoreisexpectedofthem,adynamic
bombingpatternsandammunitionstrategies. thatcannotbesustained.
Aspartofthiswork,theSRGandWaldweresetthetask So,ifthereddotsarecosts,thecruciallessonwecan
ofassessingdamagetoplanesthathadcomeback.The learnfromWaldistotryandunderstandwhatthewhite
militarywantedtoreinforcethearmourbuttoomuchwould spacesare.ForLeesman,it’svalue;it’ssomethingthatisso
severelyimpactthemanoeuvrabilityoftheirfighters;so,the
challengewastodiscoverthebalance.They’ddecidedthey
neededsomedatatomakeadecisiononwherebestreinforce
theaircrafttolimittheweightgainandstartedtomapwhere
thebulletholeswereonreturningplanes.Theythenhanded
thisdataovertotheSRG.
Whatthedatashowedwasthatthedamagewasnot
oftenbypassedwhenwetalkaboutthespacesweprovideour
peopletoworkinbecause,toooften,thecostconversation
comesoutontop.Sowhatifwecouldquantifythatvalue?
Whatifwecouldmeasurethevaluecontributionthatwork-
placeismakingtoorganisationalperformance?
spreadacrosstheplanebutfocusedonthefuselage,avoiding
theenginesalltogether;reinforcingtheseareasseemedthe
In2010,that’swhattheteamatLeesmansetouttodo:
createawhollyindependentbenchmarkingtoolthatcould
measuretheeffectivenessofworkspacebasedontheviewsof
theemployee.Andforsixyears,we’vedonenothingelse,
amassingadatabaseofresponsesfromover190,000employ-
eesworldwideinover1,650buildings.TheLeesmanIndex
isnowthelargestdatabaseofitskind,allowingworkplace,
corporatereal estate(CRE)andFMprofessionals to access
datathatcanhelpinformtheirworkplacestrategies.
Attheheartofoursurveyisasimplequestiononpro-
ductivity:“Doyouagreeordisagreethatthedesignofyour
workplaceenablesyoutoworkproductively?”Toooften
wegetcarriedawaywithtryingtomeasurethe‘p’word.
32D[C[MB[R2016
Whereas,therealityisthatit’sfartoocomplexand
multifacetedanumbertoobtainwithasimpleques-
tionorauniversalunitofmeasurement,particularly
inaknowledge-basedeconomy.Soweavoidit,
insteadposingasimple,transferablequestionthat
anyonecananswer.Inshort,“Doesyourworkplace
getinthewayofyoudoingwhatyouneedtodoor
doesitsupportit?”
Andtheanswer?Across190,000responses,
only56percentofrespondentsagree.Ifthiswasa
productontheshelfofastore,itwouldbegetting
withdrawnor,attheveryleast,goingthroughan
extensiveproductreview.Butnotworkplace.The
waytheworkspacehasbeen churnedoutforthepast
20 years (perhaps more) hasn’t changed, save for
furniture and technology innovations. But 56 per-
cent?Justoverhalfofourworkforcethinksthatthe
workplaceandtheinfrastructurethatsupportsitare
fitforpurpose,which,let’snotforget,istoprovide
anenvironmentforpeopletobeproductive.Having
lookedatdatafromallthosebuildings,whatdo
weseeascommonfeaturesintheorgan-isations
thataregettingitright?Whatarethemain
D[C[MB[R201633
perform14percentagepointshigherthanthoseinopen-planenvironments
withafixeddesk(66percentvs.52percent).
Thereisanothergroupthough,agroupwhoareinanopen-planenvi-
ronmentanddon’thaveanallocateddesk;thisisagainbecomingpopular
asorganisationssniffacost-savingopportunity.Ifyousplitthislastgroup
bythosethat aren’tprovidedworkspace–oraredissatisfiedwiththelevel
ofvarietyofworkspaceprovided–versusthosethat areprovidedwork-
space,youseeastaggeringdifference.Inthefirstgroup,only30percentof
respondentsagreethattheirworkplaceenablesthemtoworkproductively;
thesecondgroupseesthatnumberjumpto74percent,withtheonly
differencebeingthechoiceofspace.
Data-driven insights
TheaboveissimplyafewpointsdrawnoutofourIndexandevery
organisationisdifferentandmustmapitsownpath.Andwhilstinstinct,
experienceandinsightarestillthemajordriversarounddecision-making,
andrightlyso,theyhavetobeunderpinnedbydata.Sotaketheabove,
createyourowndata,but,aboveall,rememberWaldandmakesureyou’re
lookingintherightplaces.
34DECEMBER2016
The number of activities performed in a single day has more influence
on workplace requirements than do demographic factors alone.
ChrisMoriartyismanagingdirectorintheU.K.and
IrelandforLeesman.
F E AT U R E A R T I C L E
driversandleversforcreatingspacethatworks? InSeptember2015,we
launchedour100,000DataReportlookingatthedataofourfirst100,000
respondents.Whatdidittellus?
1. Forget about millennials; focus on activity complexity.
Thereissomuchhypearoundcreatingworkspacesforthemillen-nial
employee.Ourdatashowthattheassertionbymanythattheyarethe
biggestdriveraroundthechangingworkplaceisnotonlyincorrectbut
dangerouslymisleading.
Whensurveyingemployees,wefindthattheunder-25’sarethemost
satisfiedwiththeirworkplace,scoringanaverageof66.0Lmi(anab-
breviationofLeesmanIndexscore,ourbenchmarkratingscaleof0-100
thatmeasuresoveralleffectiveness),comparedtoallotheragegroupsthat
score60.0orbelow.Whyisthat?Beforethisreport,weputitdownto
someoneofthatagebeinghappythattheyhaveajobandperhapsoverthe
moonthatthey’vebeengivenalaptopandaccesstofreecoffee.
Theactual cause,however,ismuchmorequantifiable.Theyhave
simplerjobs.Weknowthisbylookingatthesegroupstoseehowmany
activitiesindividualsselect whenpresentedwithourstandard21activities.
Some70percentofthoseunder25selectlessthantenactivities,compared
totheircolleaguesinthe35-44agebracket,for
whomthenumberdropsto53percent.The
youngerpeopleintheofficetendtohave
simplerjobssosimplyhavingadeskandaccess
tothecomputerandaphoneticksmostofthe
boxes.Whenyouaskthemwhethertheyhave
everythingtheyneedtodotheirjob,theanswer
isusuallyyes.
Theproblemscomewhenwestartdevelop-
ingourcareerandwithitcomemoreresponsi-
bilities;thenumberofactivitiesconductedona
typicaldayincreases.Infact,46percentofour
databaseselectsmorethantenactivitiesaspartof
theirday-to-dayrole,sosuddenlythedesk,
computerandphonecanonlysupportpartof
that.Therestbecomesdifficultaswelookfor
alternatespacethatsuitsthetaskathand.And
that’swherewetendtofail.Thisisn’tgenera-
tional;thishastodowithcareerstagemorethan
anything,butultimatelycomesdowntothe
numberofactivitiesemployeescarryoutinatypicalday.
Doyouknowyournumber?
2. Openplan performspoorly, butnotalways.
Probablynotwhatyouwantedtoheargiventhatsomanyorganisations
have,oratleastplantoembrace,theopen-planmovement,butthereremains
alotofcynicismtowardshoweffectivethesespacesare–andwithgood
reason.Whenwelookedathowdifferentworksettingsperformwhenthe
respondentansweredourproductivityquestion,weseeprivateoffices
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CoreNetGlobalYoungLeaderoftheYear
AWARD WINNER
JonDandurand,MCR
Director,BusinessDevelopment,
CorporateEnvironments
JEDunnConstruction
CoreNetGlobalKansasCityChapter
H.GordonWyllie,MCR,
Young Leader
of the Year
Alreadyinhiscareer,Jon
Dandurandhasworkedfortwo
Fortune100companiesandoneof
thelargestprivatecompaniesinthe
UnitedStates.Inlessthanthree
yearsasTransactionManagerat
BankofAmerica,Jonexecuted37
transactionsformorethan2.1
millionsquarefeet(195,096sq.
m.),deliveringover$14millionin
savingstothecompany.
AlsoatBankofAmerica,Jon
ledaSixSigmateamtoshortenthe
vendor-paymenttimeframebyan
astounding97percent,helpingthe
companygofromhavingoneof
theworstreputationsforclient
paymentstobest-in-class.In
JoncurrentlyservesasChairoftheCoreNetGlobalKansasCityChapter.
CoreNetGlobalpresenteditsinauguralH.GordonWyllie,MCRYoung
LeaderoftheYearAwardatitsGlobalSummitinPhiladelphiain
October.FormerChairmenMattCullen,MCR.h,RockVentures,and
LeeUtke,MCR,WhirlpoolCorp.,presentedtheawardalongwithCEO
AngelaCainandtheWylliefamily,includingwifeHelen(Sis),sonStuart
Wyllie,daughterNancyMuellerandgranddaughterLauraWyllie.The
awardhonoredWyllie’slegacyofmentoringyoungleadersinthe
corporaterealestateprofession.
36D[C[MB[R2016
Scott Barras
RegionalHeadofProperty,
AfricaandtheMiddleEast
StandardCharteredBank
CoreNetGlobalMiddleEastChapter
AWARD FINALISTS
CoreNetGlobalYoungLeaderoftheYear
H.Gordon Wyllie, MCR YoungLeader ofthe Yearaward
H.GordonWyllie,MCR,wasafoundingmember,chairman,andCEOof
NACOREInternational,apredecessororganizationthatintegratedwiththe
InternationalDevelopmentResearchCouncil(IDRC)toformCoreNetGlobalin
2002.HepassedawayinJuly2016.CoreNetGlobalisproudtonameitsnew
YoungLeaderoftheYearawardinhonorofthisvisionaryleader.
D[C[MB[R201637
Dane Larsen
DirectorofPortfolioPlanning
CBRE
CoreNetGlobalWashingtonStateChapter
Basedin
Dubaifor10years,ScottBarrashasbeenwithStandardCharteredBankformorethanfive.He
hasfullaccountabilityacross25countriesfor152full-timerealestateprofessionalsthroughout
almost600propertiestotaling3.2millionsquarefeet(297,000sq.m.).
Amongtheachievementscontributingtohissuccess arethemanagementofrelocationsandthe
optimizationofprocesses,frompropertyportfoliostovendorcontracts,aswellasthedeliveryof
real estateprojectsacrosstheregion,suchastheStandardCharteredTowerinDubai,oneofthe
firstgenuinebuild-to-suitcorporateofficebuildingsintheMiddleEast.
AstheglobalchairmanofSCB’sSocietyEngagementCouncil,healsohasdriventheproperty
function’svolunteeringagendaworldwideandpromotedengagementamongpropertyemployees
forthebank’scorporatesocialresponsibilityprogram.
ScottholdsaBAinhistoryfromLiverpoolUniversityandanMScinSurveyingfromtheUniversity
ofReading.HecurrentlyispursuinghisMCR.
“Feworganizationswillhavetheimpactacrosssomanychallengingmarketsin
AfricaandtheMiddleEastthanarebeingdrivenbythepropertyteamunderScott’s
stewardship.”
SeanHeckford
Chair,CoreNetGlobalMiddleEastChapter
DaneLarsenisaleaderonCBRE’sMicrosoftteamthatdeliversportfolio-planningservicesfor
theclientinPugetSound.Forthepastfouryears,hehascontinuouslyevolvedandimprovedspace
planningfortheMicrosoftPugetSoundportfolio.
Thispastyear,usingaMicrosofttechnologyplatformforautomationandprocesssimplification,
Daneandhisteamdrovesignificantefficienciesintotheannualplanningprocess.Whatpreviously
tooksixmonthstocompletehasnowbeenstreamlinedtoafour-tosix-weekprocess.Theresult:a
completeportfolioplan(coveringover13millionsquarefeet[1.2millionsq.m.]ofspace)aligning
realestatestrategywitheachMicrosoftbusinessgroupanditsproductobjectives,alongwith
fluctuatingdemandfactors,tooptimizetheuseofspace.
Dane,whoholdsaBachelorofPsychologyfromSeattleUniversity,alsohasimplementeda
competencymatrixforhisteam.Thismatrixmapsouteveryrolewithintheteam,fromsenior
leadershiptoentry-levelpositions,andthecoretalentcompetenciesneededforeach.Thisgivesall
employeesvisibilitytotheirareasoffocusanddevelopmentinordertogrowtheircareers.
“Daneisanintegralpartofthesuccessofourportfolioplanningandmanagement.Heis
a trusted partner who has repeatedly demonstrated his ability to provide solutions for
complexbusinessneeds.”
JenniferBeatty
SeniorPlanningandAccountManager,
MicrosoftRealEstateandFacilities
CoreNet Global Young Leader of the Year
AWARD NOMINEES
Nadira Akbari
VicePresident
AvisonYoung
NorthernCaliforniaChapter
RobinCAbbate
Partner
ReidandReige,PC
Connecticut/WestchesterChapter
Grit Henoch
GlobalAccountDirectorAPAC
Interface
SingaporeChapter
JimmyGreeneReal
EstateManagerBP
Ameñca,Inc.
HoustonChapter
Janlo de los Reyes Yogesh Arvind Shevade
Manager, Research & Consultancy Deputy General Manager II
Cushman & Wakefield JohnDeere IndiaPvt Ltd.
Philippines Chapter India Chapter
38D[C[MB[R2016
AnthonyBrandtAccount
ManagerGoodmans
InteriorStructuresArizona
Chapter
EmmaGillespieCox
AccountExecutive
Energy&Sustainability
Cushman&Wakefield
ChicagoChapter
Meighan Forrer
AssociateDirector,EnterpriseServices
FlywheelBuildingIntelligence
NorthTexasChapter
Emily Gray
ExecutiveDirector
TransactionManagement
GlobalOccupierServices,AsiaPacific
Cushman&Wakefield
HongKongChapter
Bernadette Holloway
HeadofGroupServices–Australia
&NewZealand
ZurichFinancialServicesAustralia
Limited
AustraliaChapter
Brenda Lu
ClusterRealEstate
LeadUnilever
LEVuMyLinh
KOKUYOCo.Ltd.
JapanChapter
ChinaChapter
StevenPressacco
SalesDirector,SoutheastAsia
&Oceania
TEKNION
MalaysiaChapter
Lesther van Vliet
GlobalRealEstatePortfolioManager
Unilever
BeneluxChapter
Jenny West
Architecture&DesignManager
Knoll
ColoradoChapter
Laura Walsh
VicePresident,GlobalAccount
Management
CRESA
NewEnglandChapter
D[C[MB[R201639
SPECIALADVERTISINGSECTION
SPECIAL ADVER T I S I N G S E C T I O N
Many firms outsource activities and jobs unrelated to core
competencies. The information technology, human resources and
finance industries, just to name a few, have been handing off tasks
and activities to outside sources for years. The commercial real
estate industry has also benefitted from outsourcing. Many
corporates, even those with in-house real estate departments, hire
real estate firms or knowledgeable experts to buy, sell, construct
and manage assets.
Though outsourcing has improved the quality and cost effectiveness
of real estate service delivery, it has been primarily delivered using a
labor transfer model. With this model, individuals performing the
service, whether in-house employees or an incumbent outsource
provider’s staff, transfer to the new outsource provider, where they
generally perform the same services. Corporates end up with
experienced CRE account managers, scale (which helps save costs)
and specific technologies to boost productivity. Still, significant
opportunity exists to further improve productivity across the entire
real estate cycle.
As such, Cushman & Wakefield is incorporating business process
outsourcing (BPO) into solutions to boost client service and results.
BPO involves contracting specific business tasks to a third-party
service provider. Usually, BPO is implemented as a cost-saving
measure for tasks a company requires, but does not depend upon,
to maintain marketplace position.
CLIENTS DRIVE TRENDS, TRENDS DRIVE OUTSOURCING
Most business industries aren’t the same as they were 20, or even 10 years
ago. This has been especially true for the commercial real estate sector.
Client requirements have led the industry to consolidation, regionalization,
integration – and the increased use of technology and data.
COMPETITIVE CONSOLIDATION, BOOSTING SCALE REGIONALIZATION/GLOBALIZATION, FOOTPRINT
SPECIAL ADVERTISING SECTION / CUSHMAN & WAKEFIELD
EXPANSION
Many well-known CRE firms have been consolidating,
and reconsolidating during the past two decades.
They’ve also undergone brand name changes and
repositioning. Cushman & Wakefield has been no
exception, especially in its recent merger with DTZ.
Facilities and project management firms such as
Brookfield Asset Management, Mitie Group plc and
ENGIE (formerly GDF Suez) are also acquiring and
merging with different firms. Industry mergers,
acquisitions and consolidations lead to scale, as
evidenced in the commercial real estate industry, in
which firms can offer a full suite of products and
services to clients.
Consolidations also broaden geographic footprints.
The Cushman & Wakefield/DTZ merger, for example,
established a truly global presence, and strengthened
numerous markets to industry-leading positions. This
trend has been of enormous benefit to clients. Say, for
example, a U.S. client has commercial real estate
holdings in Singapore. If the client’s CRE provider has
a broad presence in Singapore from consolidation, the
client can leverage provider capabilities, such as asset
or facilities management, in a country on the other
side of the globe.
BETTER EFFICIENCIES THROUGH CREATIVE OUTSOURCING
Though CRE activities have been outsourced for
the better part of 20 years, the industry lags
behind others when it comes to BPO. Workflow
automation and standardization could use
improvement, while successful BPO requires
centralization and technology adaptation.
Cushman & Wakefield is taking business process
outsourcing to the next level by driving
increased consistency through data and process
standardization, gaining more leverage from key
activity centralization and focusing on growing
Portfolio Service Centers. Taking such steps
helps corporates maintain a focus on core
competencies, rather than real estate, and
achieve more benefits.
SPECIAL ADVER T I S I N G S E C T I O N
SPECIAL ADVERTISING SECTION
INTEGRATION : THE “ONE-STOP” SHOP BEYOND THE TRENDS
CRE firms today are expected to provide advice
and service across the real estate lifecycle,
including portfolio and workplace strategy, site
acquisition and disposition, construction and
project management, facilities and occupancy
management, and lease management.
Consolidation has helped build more effective
CRE companies that can provide corporates with
one-stop experiences.
TECHNOLOGY, BOOSTING PRODUCTIVITY,
EMBRACING BIG DATA
Corporates rely on data for quality decisions.
Market trends, rental rates and construction costs
are important for CRE strategy development. CRE
data also focus on issues ranging from space
utilization, to traffic counts, to labor availability.
Such data can even delve into employee
productivity and engagement.
It’s important for the CRE firm
to analyze and package raw
data into insights,
recommendations and options,
providing the necessary tools
and information for the client
to take appropriate action.
While commercial real estate and facilities
management companies are making significant
investments in technology and analytics, many
technology-oriented firms are entering the real
estate and facilities space, with an aim to increase
the productivity and automation of industry
activities.
In this Center, client-dedicated teams provide
integrated service delivery. A team might contain
portfolio strategists, transaction managers, project
managers and lease administrators, all dedicated
to a specific client, and overseen by an Account
Manager. If the client needs something done
within the portfolio, he or she works with the
Account Manager, who funnels the request to the
appropriate team member. Team members are
cross-trained for a better understanding of, and
commitment to, efficient service delivery. The
Portfolio Services Center enables Cushman &
Wakefield to:
Integrate service delivery and combine
strategic and tactical elements to
produce superior results for clients, by
incorporating key strategic capabilities
in day-to-day delivery.
Provide portfolio strategy reviews with
transaction management services.
Incorporate workplace strategy and
analysis into CRE planning and
construction design.
Mine and analyze a client’s data to
provide better intelligence to support
decision making.
To meet client needs, Cushman & Wakefield has
consolidated, broadened its global foot print,
integrated and focused on technology adaptation.
But successful BPO also involves centralization as
well. Cushman & Wakefield’s Portfolio Services
Center in St. Louis addresses centralization.
SPECIAL ADVERTISING SECTION / CUSHMAN & WAKEFIELD
ThisarticleiscondensedfromourrecentTheFutureofCorporateRealEstatereport,authoredbyBethMattson-Teig
and Keith Pierce. The report, intended to place the future of corporate real estate in the context of the broader
business environment,presented the key findings of a year-long project in partnership with CoreNet Global’sGold
StrategicPartners.Theeffortwouldnothavebeenpossiblewithoutthecollaboration,cooperation,andpartici-pation
ofthefollowingPartners:CBRE,Deloitte,ISS,JLL,NewmarkGrubbKnightFrank,Sodexo,andSteelcase.
42D[C[MB[R2016
F E AT U R E A R T I C L E
smart workplaces and smartbuildingswill
bedesigned,builtandmanaged,”saysPeter
Miscovich,managing
directorforStrategy+
InnovationatJLL
ConsultinginNew
York.
TheInternetof
Things(IoT)–
machine-to-machine
Meanwhile,enhancingemployeeengage-
ment,satisfactionandwellbeingcontinuesto
beapriorityformanycompanies,drivenby
theneedtoattractandretaintalent.CREhasa
significantroletoplayinthis,particularlyasit
relatestoworkplacedesignandhelping
deliveraqualityworkplaceexperiencefor
employees.
Additionally,theso-called“gig”economy
(drivenbyanincreasinglycontingentwork
forcecomposedoffreelancers,temporary
contractworkersandindependentcontrac-
tors)isexpectedtomakeapowerfulimpact
onhoworganizationsarestructured,howthey
functionandhowtheyarestaffed.Howwill
thesechangesimpacttheneedforworkspace?
Howwilltheyimpact what kindofspacesare
madeavailableandwhere? Thesearethe
questionsthattheCREexecutivewillhaveto
consider–andanswer.
Sustainabilityandcorporatesocial
responsibilityarenowfirmlyembeddedinthe
policiesandobjectivesofmanyleading
corporations,withnumerousimplicationsfor
CREthatgofarbeyond“green”buildings.
Finally,asKarenEllzey,executive
managingdirectorofconsultingforGlobal
WorkplaceSolutions
atCBRE,putsit,
“Weasaprofession
couldgetalotbetter
atscenarioplanning,”
addingtheneed,too,
toregularlyupdate
thoseplansfor
PeterMiscovich,
JLLConsulting
Whilenoonecanpredictthefuturewith
certainty,thismuchisclear:thefutureof
corporaterealestate(CRE)won’tlook
anythinglikeitspast.
Weliveinaworldthatismoreglobally
connectedthaneverbefore,changingmore
rapidlythaneverbefore,andconstantly
disruptedbytechnologicalinnovation.Itis
repletewithbothrisksandopportunities.
Theseandothermajortrendsare
transforminghow,whereandwhenglobal
businessisconducted.Nowmorethanever,it
iscrucialthatCREprofessionalsbecomenot
onlystudentsofthebusiness,butstudentsof
theworldandhowitischanging.
Forexample,arecentreportbyMcKinsey
pointsoutthatdigitalflows,whilearelatively
newphenomenon,nowhavealargerimpact
ongrossdomesticproduct(GDP)thanthe
tradeingoods.Thisnewrealitymeansthat
CREexecutivesneedtobeawareofhowthis
willinfluencetheirfunction,notonlyinregard
totherealestateportfolio,butalsointermsof
attendantcybersecurityriskspresentedby
today’ssophisticatedbuilding-management
systems.
Technologyisalsoimpactinghowcities
arerun,howtheydevelop,andwhatkindsof
talentandorganizationstheyattract.Smart
solutionsforinfrastructurechallengeswillbe
increasinglydemandedfromcityplannersand
managers,andwillbecomekeydifferentiators
betweencities.Urbanismisontherise,and
companiesareincreasinglydrawntogrowing
citiesinpursuitofyoungtalent.
Riskmanagementisnotanewconceptfor
CRE,butitisgrowinginimportanceand
impactstheentirebreadthoftheCREfunction.
Countryrisksandphysicalsecurity,climate
changeanditsimpact,weaponsofmass
destruction,andthewatercrisisinmany
countriesandregionsarethetoprisksthat
expertsanddecision-makersaremostcon-
cernedabout,accordingtoarisk-assessment
reportbytheWorldEconomicForum.Con-
sideringthatlocationstrategyisakeycompe-
tencyformanyCREorganizations,attaininga
greaterunderstandingofwhatrisksliewhereis
imperativeinordertositenewfacilities,aswell
asadequatelysecureexistingoperations.This
willalsoprovideCREprofessionalsgreater
insightsregardingpotentialthreatstotheir
company’ssupplychainandenablethemto
contributetostrategicconversationsabout
business-continuityplanning.
communication that
reliesonnetworksof
sensors,devices and
multiplepossibilities.KarenEllzey,CBRE
CREexecutivescan
softwaretogatherdata,andcloudorlocal
computingtoanalyzeandactonthatdatain
realtime–isgainingabiggerfootholdin
operations,building-managementsystems
andtheongoingevolutionofsmartbuildings
andsmartcities.Sensorsaregatheringdatain
amyriadofdifferentareas,rangingfrom
securitysystemstodigitallightbulbs,andthe
IoThastremendouspotentialtoimprove
analyticsthatcanbeusedtodriveefficiency.
“Aswelooktomoreefficientwaysto
managetheworkplaceenvironment,Deloitte
hasstartedtodevelopitsownsuiteofmobile
appsinordertoempowerourpractitio-ners
withthefactsandinsightsrequiredto
maximizetheireffectiveness,”saysFrancisco
J.Acoba,MCR,
SLCR,managing
director,RealEstate&
LocationStrategy,
Strategy&Operations
PracticeatDeloitte
ConsultingLLP.These
mobileappsleverage
alsoaddvaluebybeingbroadly“cycleaware”
–payingattentiontoeconomic,businessand
realestatecycles.TheC-suiteplacesa
premiumonflexibilityandagilityprecisely
becausebusinessconditionschangerapidly
andthereismuchthatCREcandotosupport
thisimperative.
Withthatintroduction,followingare
highlightsfromTheFutureofCorporate
RealEstate.
FranciscoJ.Acoba,
DeloitteConsultingLLP
theIoTtoprovide
arichdataland-
scapethatenables
informeddecision-making.“Whetheryouare
lookingtoadvanceorderyour‘usual’coffee
drinkatthecafé,lowerthetemperatureby
threedegreesinyourworkspace,orfindthe
nearestavailableconferenceroomwithHD
VCcapability,youdonotneedtogoany
furtherthanyoursmartphone,”heconcludes.
Technology andthe InternetofThings Riskmitigation
Theadventofcloudcomputing,mobile
devices,moresophisticatedanalytics,social
mediaandartificialintelligence“willhavetre-
mendousimpactastohowdigitalandphysi-
calinfrastructurewillbeorganizedandhow
Risksfacingbusinessestodayaremore
challengingthanever.Riskshaveevolvedand
expandedalongwithadvancingtechnologies,
newbusinesspracticesandachangingclimate.
Thosefactors,inturn,arecreat-
DECEMBER201643
Mike Bendewald,
Rocky Mountain
Institute
ChrisBusch,
EnergyInnovation
Alexandra Tarmo,
Unilever
MichaelJordan,JLL
AdamHoy,Unilever
44D[C[MB[R2016
F E AT U R E A R T I C L E
ingaddedvulnerabilitiesinkeyareasrelatedto
businesscontinuity,infrastructure,data,and
personnelsecurity.Ascompaniesexpand
globally,especiallyintoemergingmarkets,they
alsoassumegreaterlocation,geopoliticaland
reputationalrisk.
Realestateandfacilitiesasacorporate
functionhasalwaysbeeninthebusinessoftrying
topreventbadthings fromhappeningtothebusi-
ness.“Ourunderstand-
ingofthetypesofbad
thingsthatcanhappen
hasgottenmoremature.
So,ourthinkingofwhat
wearepreparingfor
needstomaturealong
withourunderstanding
ofthoserisks, andwith
ourabilitytousebetter
dataaboutourown
portfoliosandbetterdataaboutemergingrisks
outintheworld,”saysMichaelJordan,
managingdirectorforJLLandleadofthe
company’sPeople&Process consultingpractice.
Somecompanieshaveverysophisticatedrisk-
managementprocessesinplace.Forexam-ple,
theCREgroupatonehigh-profileMNCusesa
500-line-itemrisk-managementspreadsheet
valuedoutacross13regionswhereitoperates
aroundtheworld.
Cybersecurity
Althoughsomemightthinkofcybersecurity
asanITissue,high-profilecasessuchasthe
Targetcreditcardbreachshowhowcyberattacks
canhaveadirectimpact
onCRE.TheTarget
securitybreachcame
fromasubcontractor
thathadsecurityaccess
toserviceTargetasa
client.
So,cybersecurity
threatsacrossthesupply
chainwillrequiresome
newthinking,saysAdam
Hoy,MCR,globalwork-placeinnovation&
operationsdirectoratUnile-ver.Inaddition,
cybersecurityinrealestateisstillheavilyfocused
onaccess.ItisimportantforCREteamstofocus
onwhoisgettingintoyourbuild-ingsandwhat
theyaredoing.“Dowehavetherightprotocols
aroundhowwebringpeopleintoourbuildings?
Dowehavetherightprotocolsonwheretheyhave
accesstowithinthebuilding?”
asksHoy.Insomecases,thatmaymeanputting
specificzonesinplacethatallowvisitorsto
accessonlycertainpartsofthebuilding,while
otherareasremainoff-limitstovisitors.
CREneedstoforgearelationshipwiththe
chiefinformationofficer(CIO)andotherIT
leadersandunderstandthecorporatestrategyin
thisarea.“Obviously,alotofitstartswiththe
basics.Fromaworkplacecontext,howcanyou
reinforcethecompanypolicyaroundsecurityand
passwordprotectionorthingslikethumbdrives,”
saysEllzey.WhenCREhasasystemthatitneeds
tointroduce,itisimportanttoworkcloselywith
ITtomakesuretheyaregoingthroughthe
appropriatetestingandthattheyhavefiltersand
securitylayersinplace.“Itrequiresaheightened
senseofvigilance,muchtighterpartnershipwith
ITandmuchmorefrequentcommunicationand
coordination,”shesays.
Environment, energy and sustainability
Inthepast,costsavingsweretheprimary
driverbehindenergyefficiencyandsustainable
initiatives.“Itisaveryactivetopic,butitmaynot
bedrivenasmuchbycostandcostsavingsasit
hasinthepast,”saysEllzey.“Ithinkitisgoingto
bedrivenmorebyregulatoryissuesandcompa-
nies’perspectivesonhowthisisgoingtosupport
theirbroaderbrandand
socialresponsibility
objectives.”
Corporationsare
increasinglyfocusedon
reducingtheircarbon
emissions.Thestrategies
toachievethosereduc-
tionsandmovecloserto
ZNE(e.g.,zeronet
energy)oftenfallinto
threemainbuckets,notes
MikeBendewald,a
managerattheRocky
MountainInstitute,a
U.S.-based,non-profit
sustainabilityresearch
andconsultingfirm.One
isenergyefficiency,
includingretrofitting
buildingsorconstruct-ing
betterbuildings.Twois
addingrenewableenergy
onsite.Thirdisoff-site,
renewable-energypurchasing,suchasfor
renewableenergycredits(RECs)orpower-
purchaseagreements,where
firmscontracttobuyenergyfromawindorsolar
farm.“Off-siterenewablesistheareawherewe
haveseenthemostgrowthofactivityfromcorpo-
rations,”saysBendewald.
Sustainabilityalsogoesbeyondbrick-and-
mortarbuildingstoencompassurbanplanning
andadesiretocreatemoresustainablecommu-
nities.“We’readvocatingformorecompact,less
sprawlingurbanareasasanimportantaspectof
sustainability,”saysChrisBusch,directorof
researchatEnergyInnovation.
Corporate social responsibility
Corporatesocialresponsibility(CSR)has
becomeatoolforexpressingthevaluesofcom-
paniesandtheirshareholders,awayoflinking
organizationstopopularorimportantissues,and
apointofprideforemployees.Inmanycases,
CSRsimplyoffers companiesapathtodoing
businessinawaythatlinksthemmorecloselyto
theircommunities andhelpsthebusinessthrive
overthelongterm.Andas withnearlyevery
otheraspectofacompany’sbusinessplan,itcan
alsobeusedtoattract andretaintalentbytelling
workersandcandidatessomethingaboutwhatis
importanttotheorganization.
Canacompany’srealestatebeusedasatool
forcorporatesocialresponsibility? Itisoftennot
theprimaryvenueforCSRinanorganization,but
itcancontributeinmanyinstances.
“Greenbuildingsandoperationsunquestion-
ablyreflectaresponsiblecompanywithastrong
commitmenttoitssustainabilityobjectives,”says
ColleenConklin,MSPH,directorofresearchfor
SodexoCorporateServices.“CREcanalsobea
mechanismforcorporationstofosterimproved
employeehealthandwellbeing.Whilecertain
healthandsafetystandardsareagiven,CREcan
helpcorporationstakethisastepfurtherthrough
facilityandspacedesign,buildingingreaterease
andefficiencyofoperationalprocesses,giving
occupantscontroloversomeaspectsoftheir
environment,andprovidingergonomicelements
andotherenvironmental
features.”
AlexandraTarmo,
globalprocurement
directorforWorkplace&
TravelServicesat
Unilever,believesthat
realestateisatoolfor
CSR.Thisshowsitself
primarilyinbuilding
efficienciesandlanduse
policy,butTarmoalso
SheridanPerkins,
StandardChartered
Bank
LaurentBernard,
Steelcase CristinaBanks,
Universityof
California,Berkeley
D[C[MB[R201645
RajeevThakur,
Newmark
GrubbKnightFrank
notesthathercompanyinstituteda“Respon-sible
SourcingPolicy”toguidetheconductoftheir
businesswithintegrityandrespectforhuman
rights.Thepolicy,launchedin2014,sets
requirementsonhumanandlaborrightsin
businessrelationshipsthatcompaniesconduct
withUnilever.
The global economy
Inaneraofrapidchange,onefactorthatisnow
takenforgrantedistheglobalizationofwork,
culture,andtheeconomy.Yetforeveryopportunity,
thereisachallengetoovercome.Issuesof
globalizationnecessarilyleadtoques-tionsoflocal
significance,asthegovernmentalregulationsand
culturalnormsinLagosareverydifferentthanthey
areinSt.Petersburg.Andifmostmarketsareopen
tocompetition,therulesgoverningthatcompetition
arenotalwaysthesame.
What’smore,globalcompanies,oftenwith
real estateandfacilitiesineverymajorregionand
dozensofcountries,arebydefinitionheavily
exposedtofluctuatingeconomicconditions.
Ifeveryglobalcompanyisvulnerableto
upheavalsineverypartoftheworld,thequestion
arises:Howcantheorganizationplanforwhatis,
byitsverynature,unexpected?Canacompanybe
future-proof?Itseemsobviousthatnoonecan
adequatelyplanforeverycontingencyorbeim-
munizedagainsteveryworldevent,butorganiza-
tionshavearesponsibilitytoattempttoanticipate
asmuchaspossible,andprepareforthelikeliest
events.AsLaurent
Bernard,vicepresident
ofglobaltalentmanage-
mentatSteelcase,
notes,“beingnimble
requiresacompanyto
bepreparedevenwhen
itdoesn’t knowwhat’s
ahead.”
SheridanPerkins,
headofproperty,
ASEANandSouthAsia
withStandardChartered
Bank,saysthatitis
imperativetoremem-ber
thatbusinessisdynamic,
andconditionswill
change–whetherfor
betterorforworse–and
thatchangeisinevitable.
Eventhoughausterity
measuresarea
hardersellduringboomperiods,Perkinsnotes
thatwhentheeconomyseemedtoberunning
smoothlyinSoutheastAsia,hiscompanywas
alreadyplanningforafuturewhenthingswould
notbesogood.Byplanningintelligentlyduring
goodtimes,acompanycanbebetterpositioned
toweatherharderconditions.Hereiteratesthe
importanceofnotgettingcaughtupineither
euphoriaorgloom,becauseneitherfeelingwill
lastforever.
People, talent and wellbeing
Businessesrecognizethattheirmostvaluable
resourceisalsotheirgreatest cost,anditgoes
homeattheendofeveryworkday.Peoplearea
company’sbestsourceofinnovationandtheglue
thatholdstheorganizationtogether.Withtherise
oftechnologyanddecliningunemployment,
therehasneverbeenahigherpremiumplacedon
findingandkeepingtherightemployeesforeach
organization.
Ofcourse,oneofthewaystoretainthebest
talentistoensurethat workersfeel engagedand
connectedtoworkthatmatterstothem.Thedrive
tosupportworkersbyengagingthemmorefully
atworkisahottopictodayinCRE.While
businessleaders aren’tsurehowto measure
knowledge-workerproductivity,manyrealize
thatit’simportanttoinvestintheemployeework-
placeexperiencebecauseengagedandsupport-ed
employeesaremorefocusedandenergeticabout
fulfillingthecompany’s mission.
“Employeeengagement”isanecessarilyvague
term,coveringasitdoes
thewayagivenworker
feelsaboutworkandthe
environmentinwhichit
isperformed.Evenso,
Cristina
Banks,directorofthe
InterdisciplinaryCenter
forHealthyWorkplaces
attheUniversityof
California,Berkeley,
assertsthatitisclear
employeeshaveagreater
senseofengagementwhentheirvalueand
contributiontothebusinessisappreciated.Whether
thattakestheformofformalrecognitionorsimply
thewelcomingofideas,engagementdirectly
followsthesenseofimportanceworkersfeelis
attachedtotheircontribution.Inotherwords,when
workersfeelvalued,theyare,infact,morevaluable.
It is notonlyimportant forworkers to feel
engaged;theymustalsobehealthy.Healthyand
engaged workersaregreaterassetstocompanies
thanthosewhoarenot,andcompaniesarepay-
ingcloseattentiontotheroletheworkplacecan
haveinthehealthofitsworkers.Infact,alackof
engagementcanitselfhavephysicalconse-
quences.Banksseesthismanifestednotonlyin
workerturnover,butinabsenteeismandlossof
productivity.Notingthatworkersspendmostof
theirwakinghoursintheworkplace,sheadds,
“We’reat aninflectionpointwhereit’sunder-
stoodthatweneedtogethealthier.”
The future of cities
It’snosurprisethatbusiness,andthe
economyasawhole,isbecomingincreasingly
urbanized.Forhalfacentury,manycompanies
movedfromcitycenterstosuburbancampuses
inordertoexpand,controltheirenvironments,
andbeclosertoworkers’homes.Inthepast
decade,wehaveseenareversaltothistrendas
manyofthesamecompanies relocatedtourban
hubsforamixofreasons.
Amongtheseis access to transit andthe
most advancedtechnology,as well asthe
continu-ingdesireforproximityto workers.
Whathas changedin thislast instanceisthat
youngprofes-sionals,aswell as someempty-
nesters,havemadelifestyledecisionstolive in
thecitycentersthathad fallenout offavor with
earlier genera-tions.
RajeevThakur,a
locationstrategycon-
sultantwithNewmark
GrubbKnightFrank,
seesatrendtoward
urbanizationinsome,
butnotall,industries,
notingthatcompanies
choosedowntowns,
midtowns,andsuburban
locationsbasedonthe
natureoftheirworkforce
(callcenteremployeesstilltendtoliveinoutlying
areas,forinstance)andtheworkthatisrequired.
Beth Mattson-Teig isa freelance business
writer and editor based in Minneapolis, Minn.
Shespecializes in commercial real estate and
finance topics.
Keith Pierce is a research analyst and
marketing professional in the commercial
real estate industry.
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  • 1. Strategic Alignment Also in this edition: New FASB standards Our role in security Economic Development Directory
  • 2. LEADERSHIP OFFICERS JLLrecentlywonthe2016H.BruceRussellGlobalInnovator’sAward,andthe2016ProfessionalExcellenceAward,for itsInnovationandProductDevelopment(IPD)Platform.TheawardswerepresentedduringtheannualRecognition DinnerattheCoreNetGlobalSummitinPhiladelphiaonOct.18.Picturedare(l-r)DougSharp,president,Corporate Solutions;JessicaBeersPernicone,executivedirector,SolutionsDevelopment;TerryHarris,managingdirector, InnovationandProductDevelopment;andJohnForrest,Global&AmericasCEO,CorporateSolutions. KateLangan Chair GroupGeneralManager Property ANZBankingGroup David Kamen, MCR.h Treasurer AmericasRealEstateServices Leader,BusinessEnablement EY BarbaraDonaldson, MCRGovernance CommitteeChair VPGlobalRealEstate& Facilities Synopsys DavidGoch LegalCounselto CoreNetGlobal Webster, Chamberlain&Bean Randy Smith, MCR Immediate Past Chair Vice President, GlobalRealEstate&Facilities Oracle CORENET GLOBAL BOARD OF DIRECTORS YOURLEADERSHIPMAKESTHEDIFFERENCE. DIRECTORS NeilAustinVicePresident, RealEstatePortfolio Managementand TransactionServices OmnicomGroupInc. PierceDeGross,MCR VicePresidentGlobal WorkplaceServices HiltonWorldwide MoniqueArkesteijnFaculty ofArchitectureandtheBuilt Environment DelftUniversityofTechnology VikBangia,MCR ManagingPrincipal VerumConsulting,LLC JohnCuppello CEO QubeGlobalSoftware FranciscoJ.AcobaMCR, SLCR Director,Strategy &Operations DeloiteConsultingLLP ASSOCIATEDIRECTOR MattWerner,MCR President,EnterpriseFacilities Management CBRE|GlobalWorkplace Solutions ShelleyFrost,MCR InternationalDirector, HeadofConsulting JLL CraigRobinson CorporateRealEstate Professional NewYork,NY CraigYoust,MCR ExecutiveManaging DirectorColliersInternational ShaneGuan,MCR CustomerBusinessDirector CBREGWS,atCisco BillRoberts VPRealEstateStrategyand Transformation,GlobalReal Estate HewletPackardEnterprise EDITORTim Venable MANAGINGEDITOR MollyA.Badgett CONTRIBUTING WRITERS ToddP.Anderson WillGeddes MohanReddyGuttapalem AndrewHeard MargaretLatshaw BethMattson-Teig BradyMick ChrisMoriarty DavidPetroczy KeithPierce TamásPolster SonaliTare ARTDIRECTOR SteveNowak ADVERTISING MANAGERS TimAbrams MattDirks MichaelMooney EDITORIAL OFFICES CoreNetGlobal 133PeachtreeStreet,NE,Suite3000 Atlanta,GA30303 Phone: +1.404.589.3221 Fax: +1.404.589.3202 Web:www.corenetglobal.org ADVERTISING SALES OFFICES AccessMarketing&Events 2430Broadway,Suite200 Boulder,CO80304 Toll Free: 866.362.4181 Phone: +1.303.565.4023 Fax: +1.303.443.6943 TheLEADER,CoreNetGlobal’sOfficialPublication,is publishedfourtimesayear,asaquarterlypublication commencingMarch,byCoreNetGlobal.Subscription ratesfornon-members(inUSdollars):intheUnited States,$75;inCanada,$85;outsideNorthAmerica, $95.Toorder,contactNickiWilliamsat404-5893241 ornwilliams@corenetglobal.org.OfficeofPublication: CoreNetGlobal,133PeachtreeStreet,N.E.,Suite 3000,Atlanta,GA30303.Theopinionsexpressedin thispublicationarenotnecessarilythoseofthe association.TheLEADERissentasabenefitof membershiptoallmembersofCoreNetGlobal. Articlespublishedinthismagazinemaynotbere- printedwithoutwrittenpermissionfromtheEditor. EditorialinquiriesshouldbeaddressedtoTimVenable attvenable@corenetglobal.org. POSTMASTER Sendaddresschangesto: THELEADER 133PeachtreeStreet,N.E., Suite 3000, Atlanta, GA 30303 or leader@corenetglobal.org. THE LEADER IS PRINTED ON RECYCLED PAPER 2DECEMBER2016
  • 3. www.corenetglobal.org/Renew 415. v CORENETG L O B A L The Global Association for Corporate Real Estate Your CoreNet Global membership expires 31 December. Renew online at: vvww.corenetglobal.org/Renew CORENET GLOBAL BENEFITS TO You  Global Network  Career Spanning Opportunities  Local Connections  Advance Your Career CoreNet Global provides you with opportunities to connect, learn, grow and belong, locally, globally and virtually through people, networks, knowledge-sharing and professional development. With CoreNet Global, you're well positioned to meet strategic needs relating to key business drivers and to stay relevant regardless of economic or market conditions. CORENET GLOBAL BENEFITS TO YOUR COMPANY  Stay Ahead of the Competition  Elevate the Practice of Corporate Real Estate  Find Your Professional Home Along with people and technology, real estate typically ranks as one of the top three expenditures for most corporations. Access to CoreNet Global's knowledge network helps reduce costs, maximize efficiencies and better align real estate management to corporate goals. dib
  • 4. TABLE OF CONTENTS FEATURES Microsoft gets ‘smart’ about HVAC energy use Microsoft’s Energy-Smart Buildings technology provides the company with tremendous cost and energy savings. By feeding real-time data on every HVAC system’s behavior to a central- more control over its utility bills and carbon footprint, plusoccupiers’ comfort. Security is also up to us given terrorism realities about, but we must realize today that we all have a role to play in fighting terrorism; it can’t fall solely on the shoulders of authorities. With prepara- tion and planning, it’s less daunting. For starters, think about your home, your office and those familiar Vazquez named Corporate Real John Vazquez’s talent in monetizing and dedication to optimizing real estate holdings landed Verizon’s senior vice president of global real estate CoreNet Global’s top honor. Four drivers of team behavior lay solid design foundation Truth, trust, belief and value. These four qualities can enhance the way teams operate and the results they generate. When it comes to workplace design, teams with these qualities engender innovation and other positive attributes throughout the organization. Start now collecting your comparison lease data As of this past February, standards introduced by the Financial Accounting Standards Board require you to record all leaseson the balance sheet as a right-of-use asset and lease liability. If that’s the case, don’t wait long to focus your attention on the rules because when 2017 hits, you’ll already need to start collecting comparison data. Broaden your viewpoint when evaluating workspace What do you see when you look at your real estate and workplace-performance data? If you solely study costs or your budget, you’re missing other, less-tangible measures such as l organizational performance that others might have in sharperfocus. ized dashboard, the companygains It’s not something we want to think routes. Estate Executive of the Year (FASB) willlikely, in two years’ time value, workerproductivity, or overal TheLEADERisnowonTwitter! Followus @CNGLeaderMag 10 14 18 22 26 32 4D[C[MB[R2016
  • 5. You’re required to align your actions with enterprise goals, but how do you monitor Attracttalentbutreduce yourcosts.Missionimpossible? with them? CRE leaders help us explore the hot topics that will shape Certainchecksandbalancescanensureyouralign To attract and retain top talent, companies must spend. So how do they balance this DandurandwinsinauguralH.GordonWyllie,MCR,YoungLeaderaward on the status quo can turn a young executive into a corporate real estate leader. Examiningthefutureofcorporaterealestate are now directing major changes in corporate real estate (CRE); are we ready to deal coming years. and the board of directors, and there are steps you can take to help stay in sync. goal with ever-present cost-driven mandates? Take a look at the numbers to find some insight and the positive effects of agile workplaces and co-working programs. Millennial Jon Dandurand proves wisdom is ageless and that determination to im Connectedness. Technologies. Risks. Opportunities. Changing cultural norms. These how well you’re doing? The key is to look at things from the perspective of the CEO Jane Muir-Sands VicePresidentWorkplace _________________________ Unilever ment he profession’s prove 36 42 46 57 DEPARTMENTS Leadership 2 Message from the Chairwoman 6 Members on the Move 8 Association Roundup 8-9 Regional Report 61 Corporate Partner Profile 62 MCR Profile 64 A Look Ahead 67 Calendar of Events 67 UNIVERSITYPARTNERSHIPS 2016 Academic Challenge 50 SPONSOREDFEATURES CBRE 28-31 Cushman & Wakefield 40-41 Economic Development Directory 52-56 D[C[MB[R20165
  • 6. 6D[C[MB[R2016 M E S S A G E F R O M T H E C H A I R W O M A N Kate Langan CoreNetGlobalChairwoman GroupGeneralManagerProperty ANZBankingGroup With almost 10,000 members inmore than50 countries, CoreNet Global iscommitted to helping you see the bigger picture. Webelieve it is ourdutytobe your indispensable resource, tohelp you understand, foresee and applyabroader, global view tothe waywe influenceand shapethe envi- ronmentsin which ourpeople will, ever increasinglyas the natureof workchanges, elect to engage with others. When yourenew your membership for2017,please knowthat we have anexciting yearahead withforward-looking programs and initiativesdesigned totake yourassociationexperience to the nextlevel. Weare workingto customize andpersonalize your membership in ways that will support yournetworking and educationalneeds ateach stage of yourcareer. Incontinuingour effortsto strengthen relationships withuniversities globally, we are also seeking to not onlybuildthepipeline of talent forthe CRE profession but alsoto capture andencourage a diversityof membership to providethe richest exchanges of knowledge. technological advancesintoaccount? We’ve spent muchof2016focusing on thatbigger picture at ourGlobal Summitsandin our survey-based research projects, publicationsand peer-to-peer knowledge exchange. We’ve invested inour professional development programs and updated our Master of Corporate Real Estate (MCR) seminars with aneye toward the varied, futureneeds ofour members. Thank you to the many global and local volunteers, faculty, speakers, chapters, subject matter experts, peer reviewers, content contributors, Corporate Partners, Strategic Partners and staff for their thoughtful engagementand leadership.And thankyou for yourmembership in CoreNet Global. Howbigisthepicturethat weneed to consider? It’s global and attimes overwhelming– but by comingtogether to shareandchallenge we canhelp each otherappreciateand moveat thepace demanded of us. That’s whywe convene asa profession andwhyyou joinwith yourcolleagues to connect, learn,grow and belong. Chairwoman CoreNetGlobal On behalf of CoreNet Global and the Board of Directors, I thank you for your membership and for making this association your professional home (hopefully one without the scary relatives!). What business or profession can survivetodaywithouttakingglobaleconomic, societal shifts and Withallbestwishesforthenewyear.
  • 7. s od e )o QUALITY OF LIFE SERVICES For more information about Saint-Gobain and Sodexo and how the companies partner to enhance quality oflife, visit: www.saint- gobain-northamerica.com 1 www.sodexoUSA.com "Sodexo's services perfectly align with Saint-Gobain's mission to develop innovative products that improve people's lives. This partnership enables us to design and deliver an environment that enhances the work experience for our valued employees and fuels innovation. Choosing Sodexo as our partner was a natural choice": — John Crowe, President and CEO of Saint-Gobain and CertainTeed Corporations BUILDING A BETTER WORKPLACE...TOGETHER Saint-Gobain and Sodexo partner to enhance the quality of life in Saint-Gobain's new, state-of-the-art corporate headquarters in Maluern, Pennsylvania. This LEED° v3 Platinum building houses Saint- Gobain's extensive portfolio of building products and provides more than 800 employees with a healthy, comfortable, environmentally friendly and sustainable work environment. Sodexo's Integrated Facilities Management offer includes:  Management of leading-edge energy systems, such as SageGlass° electrochromic windows that dynamically control sunlight to optimize building temperature  Full-scope asset management and maintenance services that optimizes Saint-Gobain's capital plan and extends the life of assets  A 11,925-square-foot café for employees and guests offering fresh, healthy menu items, along with seasonal outdoor dining, a full-time barista and catering services  Closely monitoring operational and financial metrics and collecting employee feedback through technology tools such as FMiQ by Sodexo to drive continual improvement of the workplace experience Since 1980, Sodexo has been working with Saint-Gobain to enhance the quality oflife for employees, customers and communities at more than 200 sites around the world. We're proud to be part of their story.
  • 8. VikAggarwalhasbeennamedVicePresident, GlobalRealEstateFinanceatAECOM.Heformerly wasatAmericanExpress. 8DECEMBER2016 SylviaFrancoisnowDirectorofOperations, WorkplaceStrategy,withCBRE.Previously,she wasadirectorofU.S.OperationswithCushman &Wakefield. IndustryveteranJoséOncinahasjoinedSavills Studleyasaseniormanagingdirectortoits OccupierServicesteam.ThisisthefirstSeattle- basedhireforSavillsStudley. Cushman&Wakefield hasappointedfivesenior realestateprofessionalsto itsSingaporeandAsia Pacificbusiness.Topto bottom,lefttoright,they are:ChrisCarver,to headofValuations, Singapore&SouthEast Asia;AnnyTay,tohead ofRetail,Singapore; AndrewCarmichael,to directorofClientServices,Project&Devel- opmentServices,AsiaPacific;TomGibson, todirectorofProjectDelivery,AsiaPacific; andMarkD.Lampard,toheadofTenant Representation,SouthEastAsia.Allfiveare tobebasedinSingapore.Thecompanyhas alsoappointedindustry veteransBryanJacobs andBrianVeloas executivevicepresidents ofitsEnterpriseSolutions, underthecompany’s GlobalOccupierServicesplatform.Jacobs’ appointmentwasmadeinLosAngeles; Velo’sappointmentwasmadeinChicago.In addi-tion,PaulBedboroughhasbeen promotedtochiefexecutiveofC&WServices inBoston,oneofthelargestfacilities-services businessesinNorthAmerica. Members on the Move Association Roundup HereareafewofthethingshappeningatCoreNetGlobal ‘Essential Guide’ is instrumental in South Africa classroom “TheEssentialGuidetoCorporateReal Estate,”publishedbyCoreNetGlobal,wasa hitamongrecipientsofthebookstudyingat WitsEnterpriseinJohannesburg,South Africa.Thestaffandstudentsofthe UniversityoftheWitwatersrand’sschool usedtheGuideasareferencetoolintheirshortcourse,StrategicCorporateReal EstateManagement,taughtbyGeorgiaStateUniversityprofessorKarenGibler. MostparticipantsintheclassareemployeesofCityofJoburgPropertyCompany, whichmanagesanddevelopsrealestateassetsfortheCityofJohannesburg. First ‘Signature Event’ in Malaysia focuses on key issues Almost90membersandguestscelebratedtheCoreNetGlobalMalaysiaChap- ter’s2016(inaugural)SignatureEventinKualaLumpurinearlyOctober.With theoverallthemeof“DesigningtheFuture:CollaborationWorkplace,”theevent startedwithanoverviewoftheMalaysiancorporaterealestate(CRE)market, specificallyintheareasofoilandgas,andbanking.Alsoontheagenda:the outlookofCREintheAsia-Pacificregion.Theeventclosedwithdiscussionson evolvingtrendsoncollaborativeworkplaces. Data and the workplace examined by Benelux Chapter Theworkplacewasalsoontheagendaforawell-attended eventinOctober,hostedbytheCoreNetGlobalBenelux Chapter.HeldatthePlanonofficeinNijmegenintheNeth- erlands,representativesfrombothPlanon(ErikJaspers, productstrategy&innovationofficer,standing)andLees- man(GideonvanderBurg,managingdirector)delivered presentationsfocusedonthe“perceptionsandrealities”of workplacedata. Bocce Bash brings Colorado Chapter members together again TheCoreNetGlobalColoradoChapterheld itsfifthAnnualBocceBashinAugust. Shownherearethetournamentchampions fromtheteamofi2ConstructioninDenver. Shownlefttorightare:JasonBuerger,Jacob Turner,EricEnriquez,JanaFryer,EricKaufman,CourtneyScherer,William Pearson,BenBerry,ScottFarrell,AllanFries,TimHallinan,AmyForster,Oliver Miles,andClintSchmitz. Midwest Chapter volunteers for those in need InAugust,18membersoftheCoreNet GlobalMidwestChaptercametogetherin thecommunitytohelppackandsorta varietyoffooditems(mostlypotatoes)for SecondHarvestHeartland’sfoodbankwarehouseinGoldenValley,justoutside Minneapolis,Minnesota.Aspartofalargervolunteergroup,theteamcontrib-uted tothetotalsortingandpackagingof14,372poundsoffoodtobedelivered throughoutMinnesotaandWesternWisconsin.
  • 9. Space planning and virtual reality explored in Washington Aluncheonfocusingonhowvirtual realitytransformshowweseespace washeldinSeptemberbythe CoreNetGlobalWashingtonState Chapter.Panelistsfortheeventwere CraigKinzer(moderator),founder andpartneratKinzerPartners;Lisa Picard,realestatedeveloperfor Skanska;RyanMullenix,architectat NBBJ;andvirtualrealityconsultantsBoazAshkenazywithStudio216and JohnSanGiovanniwithVisualVocal. Global real estate topic of international conversation Corporaterealestate(CRE)executivesfromBoston,NewYorkandParis joinedasapanelbeforetheCoreNetGlobalFranceNetworkingGroupto discusschallengesandbestpracticesrelatedtotheirglobalrealestateport- folios.SpeakersattheeventwereChrisStaal(BoseCorporation,Boston), LouiseMatthews(Bacardi-Martini,NewYork),andRachelOrand(Tech- nicolorSA,Paris).ModeratorswereMarcSimon(DassaultSystèmes,Paris) andBrigitteBeltran(SasakiAssociates,Watertown,Massachusetts). Middle East Chapter starts its day talking build-to-suits TheCoreNetGlobalMiddleEast Chapterspentarecentbreakfast meetingdiscussingtheincreasein build-to-suittransactionsinthecity ofDubai,aswellasstructure optionsandkeyissuesthataccom-panythedeals.HeldattheWorld
  • 10. TradeCentreinDubai,themeeting featuredspeakersJimOsborne,ownerat GRDI and Castleway Properties, and Katherine Baker, associate solicitor at NortonRoseFulbright,LLP. Japan Chapter hosts workplace-initiatives program Nearly80peoplegatheredinOctoberforaspecialdiscussionon“Work- placesforAttractingandRetainingTalentatOracle,”asessioncoveringthis andthelatestCREtrends,facilitatedbyRandySmith,MCR,vicepresident ofglobalrealestateandfacilitiesforOracleCorp.,andimmediatepastchair oftheCoreNetGlobalBoardofDirectors.Smith,atright,isshownhereat theeventwithMakotoUrakawa,MCR,vicechairoftheCoreNetGlobal JapanChapter. India Chapter examines service excellence DeliveringexcellenceinservicewasthetopicofaSeptembereventheldby theCoreNetGlobalIndiaChapter,whobroughtinrenownedcorporatereal estateleaderSajitSankar,MCR,totalktoattendees.Sankardiscussed globaltrendsaffectingrealestate,theiroverallimplications,andhowto respondtothosetrends.
  • 11. OfficeandlabspaceatMicrosoft’sRedmond,Washington,campusservedasthetesting siteforthecompany’scloud-basedESBtechnologysolution,whichhassavedmillionsof kilowattsinenergyandmillionsofdollarsinutilitybills. FEAT U R E A R T I C L E Energy-smart buildings Teaching old HVACs new tricks at Microsoft ByMohanReddyGuttapalem PicturePat,abusybuildingtechni-cian inchargeofmillionsofcorporatesquare footage.Shesitscomfortablyat “commandcentral,”surroundedbygiant computertouchscreensthatsendcontin- uousinformationaboutthemechanical healthandenergyconsumptionofevery deviceinherHVACrealm. Shecheckstheday’s “Top500”fault list.InBuilding117,severallabfanshave failedwiththeircooling-coilvalvesinthe “open”state,significantlyovercool-ing thespace.Ifnotaddressed,thatwillwaste thousandsofdollarsayear.Re-placing thefaultyvalveactuatorwillstopthe moneyleakinminutes.Patdispatchesa tickettoatechnicianandturns toanother high-priorityitem.Thecentralplant servingBuilding36hasanunnec-essarily highcondenser-watersetpoint, consumingmuchmoreenergy thanit needs.Patclicksafewiconstooverride thecontrolandinstantlyreducesenergy consumptionbytensofthousandsof dollarsannually. 10D[C[MB[R2016
  • 12. D[C[MB[R201611 No,it’snotafacilitiesfantasyorabuildingadministrator’s pipedream.It’swhatgoesoneverydayatsomeofMicrosoft’slargest campuses,thankstothecompany’suniqueEnergy-SmartBuildings (ESB)technologysolution. Thiscloud-basedsoftwareplatformenableseveryHVACcompo- nentonaMicrosoftcampustodelivernearreal-timedatatocentral-ized dashboardsforunprecedentedviewsintotheentireHVACsystem.Since 2011,ESB’sfaultdetection,faultdiagnosis,andperformance- managementtoolshavesavedMicrosoftmillionsofkilowattsinen- ergyandmillionsofdollarsinutilitybills,whileshrinkingitscarbon footprintandimprovingtenantcomfort. MicrosoftiscurrentlyextendingthesolutiontoincludeAzureMa- chineLearningtooptimizehowchillerplantsuseenergy.It’sallpart ofMicrosoft’songoingworktomakeHVACsystemssmarter,more energyefficient,andlessexpensivetorun. High-hanging fruit Commercialbuildingsconsume40percentoftheworld’senergy, withHVACsystemsdevouring35to80percentofthesekilowattsand costs.Untilnow,gettingabird’s-eyeviewofhowallthatenergyis beingusedwasnexttoimpossible. MostcorporateHVACsystemsareacollectionofdisparate components(coolers,heaters,fans, etc.)ofvaryingagesandmanu- facturers.TheysendHVACdataintheirown formatsandrequire multiplebuildingmanagementsystemsandinterfacestoobserve, manage,andinterpret. Checkingthehealthofthesesystemstakespeoplepower:employ- eeswhoreportthattheyaretoohot,toocold,orhearinganoise,and techswhotuneupsystemsonone-tofive-yearmaintenanceschedules. Ifafaultorfailureisquietlydeveloping,facilitiesmanagersmightnot learnaboutitfordays,weeks,months,orevenever.Andoncea problemisdetected,techniciansmayspenddayssleuthingoutitsorigin andhowtorepairit.
  • 13. tohalfofthefixescanbemaderemotely,resolvingHVACproblemssoquickly thatemployeesneverexperienceadistractingchangeintheirenvironment. ThesolutionhassavedMicrosoft$3.5millioninenergycostsoverthepast twoyearsinRedmond,andacombined$172,000acrossLasColinasand SiliconValleytodate.Otherbenefitsincludeasmallercarbonfootprintin supportofMicrosoft’scorporatesustainabilityinitiatives,andtimely employee-comfortresolution,whichhelpskeeppeoplefocusedontheirwork andsignificantlyreducesthenumberofworkorders. Ofcourse,makingsuchsweepingchangestoHVACmanagementisnot withoutitschallenges.Asidefromtheinitialworkofexposingallthesensor data,aligningdataformats(units,variablenames,etc.),andaggregatingitall ontoonesoftwareplatform,resourcesmustbereadytohandlethetruthsthat inevitablysurfacewithinmomentsofgoingonline. OndeploymentdayattheSiliconValleycampus,forexample,ESB immediatelyrevealedthousandsofHVACfaultsandweakspots.Big, small,andmostlypreviouslyundetected,eachanomalyandinefficiency requiredresourcestoaddress,evenifhalfofthemcouldbehandledthrough thesoftware.Within30days,mosthadbeenfixed,recovering$240,000in immediatesavings,or6percentofftheenergybaseline.Atthatrate,most companiescouldexpecttorecoupcostswithintwoyears. What’saheadfor ESB TheESBplatformisnowinPhase2ofdevelopment.Microsoftisadding AzureMachineLearningtoimprovetheenergyperformanceofitschiller plantsbyatleast15percent.Chillerplantsarenotoriousenergyeaters, working24/7tocoolwaterforusebyairconditioningunitsinotherbuildings. Bycrunchingbillionsofgigabytes ofhistoricalchillerdata,Microsoftis exposingallthesettingsthat wereactiveatallthetimes whenthechillers wereusingtheleastamountofenergy.Analysescanthenexposetheideal parametersforpredictingandcontinuouslyoptimizingenergyconsumption foreachcomponentundervaryingloads. Thefirststageofthepilotanalyzedoneandahalfyearsofdataforone chillerthathandles365,000squarefeet(34,000sq.m.)ofHVACspaceatthe Redmondcampus.Microsoftiscurrentlyapplyingthedataandrecommenda- tionstomultiple,interconnectedchillerplantstovalidatethepilot’sfindings. TheMicrosoftESBtechnologyhasbrokentheinvisiblebarrierthatkept HVACsystemsisolatedandisshowinghowbusinessescanreaphugesavings onHVACusagewithrelativelylittleup-frontinvestment.ThemoreESBis used,themoreitcontinuestohelpMicrosoftlowerenergyconsumption,control utilitycosts,andreduceHVAC’scarbonfootprint–allwhilemaximizingten- antcomfort.Itisjustoneexampleofhow,byembracingthecloud,IoT,big data,andmachinelearning,buildingscanbecome“smart”abouteverything, frombasementtorooftop. MohanReddyGuttapalemissenior facilitiesmanager forthePugetSoundRegionof MicrosoftCorporation. F E AT U R E A R T I C L E AsforgettingacompleteviewofHVACenergyuseinhopesofreliev- ingabloatedelectricitybudget?Haulouttheutilitybills,meterreports,and screenshotsfrommultiplesystems,thenhaveeveryonepushuptheir sleevesonthehuntforcomplexpatternsusinginformationthatisalready staleandoutofcontext. ThiswasthesituationMicrosoftfacedin2011whenitsoughtaholistic viewofallthingsHVACinits14.5millionsquarefeet(1.35millionsq.m.) ofofficespaceandlabsinRedmond,Washington.Theoptionofrenovating equipmenttotalkthesamelanguagecamewithanunwelcome$60-million pricetag,sothefacilitiesandenergygroupdidwhatMicrosoftdoesbest: theyworkedwithanindustrypartnertocreatetheirownunifying technologysolutionforafractionofthecost. TheideafortheESBpilotwassimple.Integratethousandsof compatiblebuildingsensorsacrossadiversemixofHVAC-systemtypes in13buildings(2.6millionsquarefeetor241,547sq.m.).Stringthem togetherontoonecloud-basedsoftwaresolution–anInternetofThings (IoT)networkbuiltonMicrosofttechnology.Turniton,harvestbillionsof real-timedatapointsperweek,andthenusebigdataanalysistocreate visualizationdashboardspackedwithactionabledataforcentralized monitoring,faultdetectionanddiagnosis,andenergymanagement. Andvisualizetheydid.Immediatelyafterthepilot’sdeployment,a stunning(ifnotalsoalarming)numberofactivefailures,potentialprob- lems,andimpressivewastesofenergybeganpouringin.Inoneparking garage,exhaustfanshadbeenmistakenlyleftonforayear($66,000in wastedenergy).Inanotherbuilding,thesoftwarereportedapressur- izationissueinachilledwatersystem.Theproblemtooklessthanfive minutestofix,butwouldhavecost$12,000inenergyayearhaditnever beenfound. WiththeESBconceptprovenbythepilot,Microsoftbeganatwo-year plantoadoptESBacrossall125Redmondbuildings.Thecompanysaved $700,000inthefirstyearalone,withlessthanhalfoftheportfoliocon-nected. ESBisnowfullydeployedatthreelargecampuses:Redmond;LasColinas, Texas;andSiliconValley,California.Twodeploymentsareunderwayin ShanghaiandBeijing,China. Savings by the numbers LikeHVACsystems,theESBplatformneversleeps.AtRedmond,for instance,itcollectsmorethan500millionreal-timetransactionsperday fromover2millionconnectionpointson50,000piecesofequipmentand thousandsofenergyandmonitoringmeters.Allthismega-dataisimmedi- atelyconvertedintoeasilycomprehendedcharts,tables,anddashboardsthat techniciansusetoprioritizefixesandadjustsystemparameters.Thisenables themtomakethemostofeverykilowattdollarasconditionsandneeds change. Forexample,eachday’sTop500chartliststhemostenergy-expensive faults,groupingthembycostandpriorityandkeyingthemtorelated information,suchasbusinessoremployeeimpact.Importanttrendsarea clickaway–suchascurrentkilowattconsumption,long-termperformance ofindividualassets,orpotentialtroublebrewingamongsimilarkindsof systemsinmultiplebuildings.Technicianscantakeacampus-wideviewor quicklyzoominononebuilding,floor,office,orpieceofequipment, reducinginvestigationtimebyasmuchas80percent.Athird 12D[C[MB[R2016
  • 14. WORKPLACES WORLD-CLASS WORLD-CLASS TALENT ATTRACT At CBRE, we know that the location and design of your workplace are powerful magnets for attracting the talent you need to drive long-term business performance. To realize the full potential of your workplace, download our Thought Series at CBRE.com/WorkplacePerformance
  • 15. F E AT U R E A R T I C L E Risk and security Are we prepared for the new age of byWillGeddes Remember that even if you are not responsible for the security of your workplace, take personal ownership and help contribute. licperceptionofterrorismhasnowshiftedtoanentirely differentdynamic.Thepreviouslyanticipated‘largespec- tacular’hasevolvedtoalsonowincludeamorelow-level, guerrilla-warfarelevel.Cantheauthoritiesbeexpectedto detectandpreventthesenewjihadists?Ihonestlybelieve itisunrealistictoexpectso.Themoresophisticated,well- plannedandmajorattacks,quitepossibly,butthesingle individual?Farlesslikely. Thisyear,2016, hasbeenanunprecedented yearin terms ofterrorism.TheriseoftheIslamicStateandtheir linkingwithvariousotherterrorist organizationslikeAl Shabaab,BokoHaram andotherfragmented groups creates concerns that anewconsolidatedterrorismthreat creates a worldwherenocountryorregionis potentially untouchedandwithout riskofattack.However,thisis notnew.We’ve seen thisbeforewiththelink-ups between AlQaeda,theProvisionalIRA,and the Chechen IslamicExtremistssharingnetworks, resources andtheirdistorted agendas. However,theIslamicStatehasdifferedinthatthey havealsodirectlyfocusedonandsoughttoexpandtheir rankstotheaspirational,disgruntled,disenfranchised,and oftenpotentiallylow-level criminalstoundertaketheir jihadas‘lonewolves’claimingtheirattacksinthename oftheIslamicState.Itisthisnew‘element’thatisthe mostchallengingforthevariousauthoritiestodetect.The conventionaltraditionsofoperatingthroughaformal chainofcommandandtherequirementforthejihadistto attendtrainingcampsinAfghanistan,Somalia,etc.,are nowsomewhat athingofthepast.Thesenewrecruits are operatingalone,inisolation,withtheirtrainingground beingprovidedfromtheInternet. Thechallengespresentedarenowevengreaterthan everbeforeasthetraditionalopportunitiestodetectplans beingformed,discussed,rehearsedandimple-mentedare nowexpeditedtoasinglepersonpickingupaknife, walkingintoabusycrowdedareainanymajorcityinthe world,unfurlingashahada(theblackflag)andattacking innocentbystanders.It’stheultimatemicroplancreating amacroeffect.Asaresult,thegeneralpub- It’sreallyuptous Sointermsofourprotection,wenowhavetoaccept thatweallhaveaparttoplay:ownershipandrespon- sibilityinpreventing,detectingandprotectingnotonly ourselves,butothers.Thevastmajorityofgeneral crime issolvedasaresultofwitnessreportsandsupportfrom thegeneralpublic;thesameappliestoterrorism.We musttakeituponourselvestoreportanunattendedbag, ortocalltheauthoritiesifweseesomeonesuspicious takingphotographsofabuildingorloiteringinalocation withoutpurpose.Aretheseallpotentialterrorists? Not necessarily,buttheymightbecriminals.Reportit andlet theauthoritiesassess andevaluateit.That’swhatthey’re goodat.Notreportingitmightonlybeenablingthe opportunityforathreattomaterialize.Soundssimple? Strangely,therearemanywhostill don’tbelievethatit haspersonal relevancetothem. Recently,IwasprivilegedtobeinvitedtotheCoreNet GlobalSummitinAmsterdamtospeakonthethreatof terrorismandhowitimpactsusall.Interestingly,there wereafewdelegatesthatrespondedthattheydidn’tfeelit wasnecessarilyrelevanttotheir‘dailylives.’Theremay 14D[C[MB[R2016
  • 16. REDEFINED. THE WORKPLACE THE WAY WE WORK RETHOUGHT. As the concept of the workplace evolves, the way organizations work changes along with it. Through technology, services, design and ameneties, we are helping our clients drive better workplace performance. To realize the full potential of your workplace, download our Thought Series at CBRE.com/WorkplacePerformance
  • 17. 16D[C[MB[R2016 F E AT U R E A R T I C L E bemanyreasonsforthisthoughtprocessthelocationorcountrywhere theyworkorthetypeofworktheycarryout,oritcouldsimplybeacaseof believingtheywouldneverbedirectlyaffectedbyterrorism.Noneofus wantstotrulyacceptthatwehavetoadjustourlivesandacceptthatterror- ismnowaffectsusall andshouldbeconsideredthe‘newnormal.’ Thiscouldinevitablymakeusfeelsomewhathelpless;however,this doesn’tneedtobethecase.Wecanallimplementsomesimpleprepara- tionsandplanningthatwon’tdrasticallychangethewayweliveourlives. Traditionally,andinverybasicterms,whenanyprofessionalrisk assessmentisinitiallyundertaken,youwilloftenconsiderwho/whatarethe risks,wheretheycouldmaterialize,andinwhatshapeorformthethreat couldbepresented. Overthelastcoupleofyears,we’veseenattacksofvaryingtypesandin varyinglocations,fromthoseontrains,streets,inrestaurants,atfootball stadiums,churches,shoppingcenters,airports,holidaybeaches,etc.Manyof thesehavebeenbysingleindividuals(lonewolves)orsmallgroups.Although manyofthesehavebeendevastating,theyareoftenmore‘localized’tosmaller areas(eveninmultipleattacksacrossacity,forexample). Focus on these specific areas Sohowcanwebestprepare,planandprotectaroundthesethreats? Therearegenericenvironmentsyouperhapsneedtoconsider:yourhome, yourworkplace,andkeylocations/placesyouregularlyvisitandroutesyou mostfrequentlyusetotravelbetweenthem. 1. Firstly,yourhome.Itishopedthatyoushouldgenerallybesafeathome andthatit’snotlocatedwithinanareathatmighttypicallybedeemeda predictedterroristtargetarea(i.e.,notneargovernmentbuildings,instal- lationsorhigh-profilelandmarks).Ifitis,thenI’drecommendyourefertothe followingadvicewithregardtoyourworkplace. However,therearestillafewthingsworthconsidering.If,forexample,all ofyourfamilymembersoryourpartnerisnotwithyouatthetimeofan incident,somethingyoumaywishtoconsiderishowyoucandeterminewhere theyareandcommunicate.Althoughyourcellularphoneswilllikelybethefirst resort,oftenintimesofanincidentthecellularnetworkscanbecome overloadedwithpeoplecallingeachotherorevendeniedbytheemergency servicesthatneedtotakeprecedence.It’sworth,perhaps,hav-inga VOIP/Internetcallcapabilityatyourdisposalthatyouandotherfamily membershaveinstalledonyourmobilephonesandlaptops.Skype,WhatsApp andvariousotherscanbeeasilyinstalledandenableyoutocontacteachother whereWIFImightbeavailablebutcellularservicesignalisn’t.Also,maybe considerhavingallfamilymembersorpartnersinstallatrackingand emergency-notificationapp,liketacticson.com,whichwillquicklyandeasily locateusersoreventrackyoutillyou’reallbacksafe,together.Thisisgoodnot onlyforterroristeventsbutforyourgeneralsafety,too. 2. Next,yourworkplace.Havingaplanhereisespeciallyimportantgiven thatwespendmostofourwakingliveswithinthem. Itisessentialthatthesecurityconsideredaroundthisenvironmentis resilientenoughtoprotectusifathreatmaterializesnearby(withinanadja- centstreetorbuilding),orevenintrudesintoourownbuilding.Therefore, thesecurityaroundourworkplacesshouldhavebeencarefullyconsidered bythecompany’ssecuritydepartmentorbythelandlord.Yourworkplace shouldhavenotonlycontrolledaccess(viaturnstiles,cardreaders,security officers/securityreception,etc.)butalsointrusiondetection.Havingbeen employedtocarryout‘penetrationtests’(covertlyinfiltratingsecuredloca- tions),Icantellyouthatintrusiondetectionisessentialtoalertingsecurity personnelifsomeoneistryingtogainunauthorisedaccess. Ifyouareresponsibleforthesecurityofyourbuildingorabletopro- videinput,oneweaknessthathasprevailedacrossmanysitesI’vereviewed andadvisedonhasbeeninfullyutilizingCCTVsurveillanceproperly.All toooften,thisisusedpurelyforpost-incidentinterrogationratherthanan effectivemeansofdetectingandinterceptingathreatbeforeitmaterializes intoaproblem.Ifmonitoredcorrectly,CCTVhasbeenproventoefficiently detecttheadvance‘pre-planning’reconnaissanceofterroristsand,even morecommonly,criminalsconsideringbreak-ins.Beconsciousofany personsloiteringoreventakingphotographsofdoors,securityequipment, etc.Smokingareasarealsovulnerableandmanycriminalswillexploitthese togetclosetostafftoaccess(andsometimesevensteal)staffpassesor access-controlcards.HideyourIDwhenyouleavethesiteanddon’t displayitoutsidetheworkplace.Findoutifyourcompanyhasan‘invacu- ation’plan.You’lllikelybefamiliarwith‘evacuation’plansintheeventof fires,buthasthecompanyconsidered(orrehearsed)whatyoushoulddoin caseit’snotsafetogooutside?Aninvacuationisprobablymorelikelytobe usedinterroristincidents. Rememberthatevenifyouarenotresponsibleforthesecurityofyour workplace,takepersonalownershipandhelpcontribute.Reporttoyour buildingsecurityanysuspiciouspeople,andreportevenbrokenlocksor windows.Weallhaveanimportantroletoplayinkeepingnotonlyour- selvesbuteveryonearoundussafe. 3. Finally,weoftentravelthesameroutestothelocationswefre- quentlyvisit.Considerwhereonyourjourneysyoumightbeabletoassign potentialsafehavens–‘steppingstones’alongyourroutethatcouldbeused fortemporaryrefuge.Theycouldberestaurants,coffeeshops, supermarkets,hotels,apolicestation,etc.–placesthatwouldbeeasily accessible.Determinewhich,whatandhowmanyareavailablealongyour journey.Whattimeofdayaretheyopen?Aretheyopenatnight?Arethey idealduringalltypesofweather?Couldyourchildorchildrenstaysafely withinoneiftheywerereturningfromschoolwhensomethinghappens? Youneedtoconsidereachoftheabovewhenselectingwhat’sappropriate andwhatmightnotbe. Butwhatifyouaremidwayonyourjourney,anincidentoccurs,and therearenoavailablesafehavens?Youmayhavelittlechoicebuttorun, hideandtell. Runningshouldalwaysbeyourfirstandbestoption;puttingasmuch distancebetweenyouthethreat willalwaysbetheideal.Also,remember thatanincident couldevolve.Somemightbeinstantaneousbutothers mightcommenceachainofactions.Whatmightstartasacommotion couldescalate. Hidingshouldonlybeconsideredifyourpathofescapehasbeen deniedortotryandruncouldputyouatgreaterrisk.Ifyoudochooseto hide,findsomewherebehindhard-cover(forexample,concrete,steel, etc.)tohelpprotectyouagainstpossiblegunfire,explosionsordebris. Keepsilentandtrytobarricadeyourselfin. Lastly,tellingisonlyforwhenyou’reinasafe-enoughplacetodoso andyou’resureyouwon’tcompromiseyourlocationtoanythreats.When youcancall,makethecall.Don’tassumeothershavealreadydoneso. Will Geddes is founder of and managing director at London-based International CorporateProtection Group.
  • 18. WORKPLACES HIGH-PERFORMANCE HIGH-PERFORMANCE RESULTS PRODUCE At CBRE, we see the workplace as far more than a real estate expense. It’s a transformative asset that can attract world-class talent, inspire your organization and drive better business performance. To realize the full potential of your workplace, download our Thought Series at CBRE.com/WorkplacePerformance
  • 19. CoreNetGlobalCorporateRealEstateExecutiveoftheYear AWARD WINNER John M. Vazquez SeniorVicePresident GlobalRealEstate Veñzon CoreNetGlobalNewYorkCityChapter ToJohnVazquez,everyspacepresents opportunity,oftenwithprecedent- settingparameters.TakeIrving,Texas, forexample,whereJohnenteredintoa joint-venturedevelopmenttoaddvalue tovacant,unusedVerizonpropertyand createalive,workandplaycom- munitynorthofitscurrentcampus. Verizon’snewdevelopmentatHidden Ridgewillinclude3.5millionsquare feet(325,000sq.m.)ofofficespace,a corporateheadquarters,apublic “lifestyle”corewith80,000squarefeet(7,432sq.m.)ofshoppingandentertainmentspace,1,200residential units, a200-roomhotel,outdoorspace, and–asa first inTexas–its own commuterrailstation. Recognizingthetrendingdemandformoreco-workingspaces,Johnalsodevelopedaco-workpro- gramtoleverageunder-utilizedspaceinVerizon’sportfolio.Theco-workingconceptallowsVerizon tobringcreativeentrepreneursunderitsown roof,thus monetizingvacantpocketsofspace that aredifficulttoleaseincentralofficesasitattractsoutsidetechnicaltalent.Thistwo-wayplatform forinteractionbetweenVerizon’smostinnovativebusinessgroupsandthelocalstart-upand entrepreneurcommunities was first createdinManhattan andis expected to rollout soon in Boston,London,andWashington,DC. AsjustonemoreexampleofhowJohn’sstrategieshavechangedtheconversationinthe C-suite, helast yearspearheaded sale-leasebacks on 3.7 million square feet (343,700 sq. m.)ofspaceinNewJerseyandVirginia.Threedealsgeneratedalmost$1billioninrevenue forthecompany,allowingthebusinesstoextractsignificant valuewhilecontinuingtooccupy thespace. Corporate Real Estate Executive of the Year Verizon’s development in Irvingwillallow thecompanytoattract talent with superior services andamenities, all in onelocation. 18D[C[MB[R2016
  • 20. MichelleMyer,MCR,MCR.w,SLCR VP,AmericasRealEstate&Facilities Oracle CoreNetGlobalChicagoChapter DeaneEdelman VicePresident,RealEstateandFacilities BoozAllenHamilton CoreNetGlobalMid-AtlanticChapter D[C[MB[R201619 CoreNetGlobalCorporateRealEstateExecutiveoftheYear AWARD FINALISTS MichelleMyermanagesarealestateportfolioofmorethan250locationsacrossninecountries intheUnitedStates,CanadaandLatinAmerica–that’s8.7millionsquarefeet(808,000sq.m.)of spacefor40,000personnel. Duringthepast year, Michelleand herteamdelivered85projects,includingamajornew facilityinSantaMonica,California,that cameinontimeandonbudget anddemonstrated herleadership skillsin helpingtoaddressoneoftheC-Suite’stopstrategicconcerns: attractingandretainingtalent. Oracle’sRealEstate&Facilitiesbeganthequestwithamarketsearchand,withtheassistance ofseveralinternalfunctions(HR,Finance,IT,Planning,TaxandSecurity)andexternalpartners, Michelleandherteamgatheredextensivemarketinformationtocomparelocationattributes.With unprecedentedengagementfromtheCEOandChairmanontheCREdecision,thecompany ultimatelyselectedSantaMonicaasthenewlocation;anexciting,collaborative48,000-square-foot (4,460-sq.-m.)workplacewasdeliveredinMayoflastyear.ThedesignprinciplesusedinSanta MonicawillbeappliedandenhancedinanothernewcampusinAustin,Texas,whichwillserveto growthecompany’sonlinesalesbusiness. Michelle’s customer-relationshipmanagement skills andher abilitytopartnerwithboth internaland externalorganizations areconsideredthecornerstoneofherandherteam’s success. Here’s whatoneofOracle’skey serviceproviderssaidabouther: “Ihaveworked withMichelle forover10years,and wehavebeenthroughseveral hundred assignments together.Shehas created anefficient andskilleddepartment thatislean andeffective.It’snicetoworkwith a groupthathashierarchy,butno ego.Everyoneseems to care moreaboutresultsthanposition, which is rareincorporatereal estate.” Editor’s note:Deane Edelman was nominated fortheawardwhileservingas Director ofReal Estate for General Dynamics Information Technology, Inc. (GDIT). AtGDIT,Deanewasresponsiblefor150locationsofapproximately4.2millionsquarefeet (390,000sq.m.)andanannualrentrollof$78million.Whilethere,heearnedareputationfor innovativeapproachestomaximizingportfolioefficiencyanddeliveringsolutionsthatcontribute tothebottomline. Forexample,underDeane’sleadership,theCREteamatGDITcreatedalow-risk,high-reward portfoliostrategythatdramaticallyextendedtheplanninghorizon(extremelyrareforamajor defensecontractor)whileprovidingincreasedflexibilityandcostsavings.CREidentifiedagroup offacilitiesintheNorthernVirginiaareaandarrangedfortheirrespectivelease-expirationdatesto occurwithinan18-monthperiod.Theparametersoftheprojectweresignificant:halfamillion squarefeet(46,500sq.m.),1,200employees,$18millioninannualleasepayments,andexpira- tiondatesthreeyearsdowntheroad.ThisgaveGDITarareopportunitytoworkonalong-lead deliveryscheduleandtoshareinthevaluecreatedbyexecutingalease. Thehigh-visibilityprojectdrewattentionofeveryofficeintheC-suite,andCREengagedthem allearlyintheprocess.ThisprovidedtheCREteamanopportunitytoadvanceitsreputationand strengthenitsroleinday-to-daybusinessatGDIT. UnderscoringthesuccessandvisibilityofDeane’saccomplishments,GeneralDynamicsCEO PhebeNovakovicrecognizedhimin2015withtheChairman’sAward,statingthathis“relentless focusonexpandingmargins,generatingcashandimprovingROICledtorecord-settingfinancial performanceforourcompany.”
  • 21. CoreNetGlobalCorporateRealEstateExecutiveoftheYear AWARD NOMINEES MaheswarenBalakrishnan PrincipalRealEstateServices ManagerAPAC Halliburton MalaysiaChapter TimCarr ClusterHead-CitiRealty Services-Brunei, Guam, Philippines andVietnam Citibank Philippines Chapter GageHunt Director,FacilitiesandAdministration MaryKayInc NorthTexasChapter DouglasJeoffroy,MCRVice President,CorporateRealEstate RogersCommunicationsInc. CanadianChapter Shamsher Sindhu, MCR, MRICS Executive Vice President – Infrastructure & Projects Kotak Mahindra Bank Ltd. India Chapter DirkSchubert ManagingDirector–GlobalService DeliveryLead DeutscheBank UnitedKingdomChapter 20D[C[MB[R2016
  • 22. KaijunChen Portfolio ManagerMicrosoft (China)Co.LtdChina Chapter EricChan Director,RealEstate&FacilitiesAPAC NVIDIA HongKongChapter JohnCorbett HeadofAsiaPacific&Japan WorkplaceResources Cisco AustraliaChapter DebraHomicHoge,MCR Director,RealEstateandGlobal BusinessServices GeneralMotorsCompany MichiganChapter Elliot Lewis, MCR Sr.PortfolioManager,MiddleEast, Africa&India GeneralElectric MiddleEastChapter RieOsugi-Sekino,MCRWeng-YeongMokDirector, CorporateRealEstate ServicesAPAC VisaInc. SingaporeChapter Manager,WorkplaceResources, Shawn Murphy SeniorDirectorofRealEstate andFleet Sunrun ColoradoChapter Japan&SouthKorea CiscoSystemsG.K. JapanChapter D[C[MB[R201621
  • 23. Truth, trust, belief and value: Their impact on team effectiveness and space design byBradyMick Toworkefficientlyandeffectively,thesuccessofany teamreliesonthealignmentoftheindividualmembers. AccordingtoAmericanindustrialistHenryFord,“If everyoneismovingforwardtogether,thensuccesstakes careofitself.”Inotherwords,achievingawell-oiled- machinelevelrequiresthatallteammembersbecome anintegratedpartoftheprocessandrecognizethevalue oftheresultstheyproduce.Manifestingthisrealitygoes beyondanassembly-lineteammentalityandinvolves theessentialrecognitionthatindividualbehaviorsplaya keyroleinhowteamsfunctionandtheresultsthey generate. 22D[C[MB[R2016 F E AT U R E A R T I C L E
  • 24. Withtoday’s24/7globalmarketplace,many businessesseethevalueinmovingbeyondindividual effortstoteamcollaboration.ArecentarticleinThe NewYorkTimes(April29,2016)reports,“Ina2015 study,executivessaidthatprofitabilityincreases Theimportanceofteamwork when workers are persuaded to collaborate more.” Yet, team formation does not guarantee successful collaboration and increased innovation. Individual Membersofhighlyeffectiveteamsexperiencea greatersenseofaccomplishment andpurpose.Inhis two-factortheory,AmericanpsychologistFrederick Herzbergproposes certainfactors,suchaschalleng- ingwork,recognitionofachievement,involvement indecision-making,andsenseofimportanceinan organization,leadtogreaterjobsatisfaction.Ina nutshell,happieremployeesstaylonger,resultingin lessturnoverforbusinesses.Inacompetitivehiring environment,thisis animportantconsideration. ResultsofresearchbyHR consultingfirmTowers Watson(August2014)foundthatmorethanhalfof allgloballyoperatingorganizationsreportdifficulty inretaininghigh-potentialandtopperformers. skills,strengthsandpassionscomeintoplay.Even then,highengagementonlyresultswhenindividual self-actualizationandteamrelationshipsintersect. Teamsthatachievethislevelareabletoaccelerate faster,gomoremilesandspendlessgasinthepro- cess.Forcompanies,thesehigh-performingteams aregolden. D[C[MB[R201623 Four dñvers of team behaviors Therearefouressentialdriversofteambehaviorsthatrepresentthefounda- tionofteameffectiveness.Theyare:truth,trust,beliefandvalue.  Truth:Inthiscontext,truth emanates fromknowing.Peoplearedrivento knowthattheyarepartofsomethinggood.Strongteamshaveresonancein theirabilityto createresults– evenfromtheirabilitytoknowwhattheydon’t know.Lackingthisfoundationoftruth,agroupstrugglestomoveforwardlike awheel withoutahub.  Trust:Thisessentialdriverproducesthebasisforaction.Itisanaturalhuman behaviortotakeactionwhenatruthisknown.Everysuccessful grouprequires trustinoneanothertobeableto createpositiveresults.Establishedthrough actionsandwords,trustinspiresconfidence:“Iknowmysuggestions areheard andrespected.”Trustencouragesindividualstoshareideasandinformation withouthesitation,addressissuesthat arisein atimelymanner,andmakeafirm commitmenttoworktowardacommongoal.  Belief:Successfulteamsbelieveinthemissionandineachother.Theyseekto understandthesignificanceofeachindividualteammember.Theyrecognizethat everyonebringssomethinguniquetothetable.Atthesametime,they acknowledgetheimportanceofcombiningskillsandabilitiestoreachanintended goalorsolveaproblem.Ateamwithoutthissharedbeliefandrespectfailsto workasaunit,negatingthebenefitsofworkingtogetherinthefirstplace.  Value:Thisintangiblecentersaroundtheabilitytocreateresults.Knowing thatthereisvalueinteamworkandinthefinalproductoroutcomeisaqual- ityofeverysuccessfulteam.Teamsthatenvisiontheirworkasworthwhile lookforwardtocreatingstrategies,settingandreachingmilestones,and celebratingachievements. Becauseofthe complexrelationshipamongthesefourprinciples, eliminatingonesignificantlyimpactsteambehaviorasawhole.Ifa companyculture,aleadershipvision,oramanager’sstyleisoverlyintenton oneofthesefouressentialvaluesattheexpenseoftheothers,theresulting imbalanceislikelytoresultinanunderperformingteam.Forinstance, distrustamongteammembersreducesthechancesofbelievingin asharedvisionandslows,orevenhalts,aprojectindefinitely.Similarly,a commitmentbasedonfalsetruthscandevaluethefinalproductorsolu-tion inthemindsofteammembers.Overlyfocusingonvaluecanleadthe teaminto“analysisparalysis.”Whenthishappens,everymeetingisseen asawasteoftimeandnothinggetsdone.Regardlessofwhichprincipleis removed,communicationandrelationship-buildingsuffer,makingit difficultfortheteamtoworkeffectivelyanddeliverresults. The relationship between teamwork and space design Onechallengeforarchitects,designersandtheirclientsistounderstand howworkplacedesignfacilitatesthemanifestationofthesefourprinciples.Just asawitnessstandinacourtroomsymbolizestruth,classicaldesignelements, suchasGreekcolumns,representtrustinfinancialinstitutions.Similarly,rich
  • 25. Brady Mick is an architect and design strategist for Cincinnati, Ohio-based BHDPArchitecture. F E AT U R E A R T I C L E symbolsandiconsembodybeliefinreligiousinstitutions. But,therearenouniversaldesignsinbusinessthatelicit similarreactions. Therealityis:whenitcomestodesigningworkspaces, onesizedoesnotfitall.However,therearesomeelements thatgoalongwaytosupportingandencouragingteam- work.Forinstance,whendesigningfortrust,thereare threeprinciplestokeepinmind. 1. Buildingrelationships.Createworkplacesthat encouragepeopleatworktolearntogether,getto knowoneanother,anddevelopasenseofteam. 2. Offeringchoice.Providediverseworksettingsthat allowpeopletoself-regulatetheirtimeaccordingto theirspecificworkneeds. 3. Grantingcontrol.Clearlydefinethepurposeofde- signedworkareas–suchas“containedteamspace” forownedworkzonesand“matrixedteamspaces” forsharedworkareas–toeliminateconfusion, therebypermittingsmootherworkflow. Inaddition,otherdesignconsiderationscanprovidethe environmentnecessaryforeffectiveteamwork.For example,activitysettingssuchashuddlerooms,stand-up barsandsoftseatingintheroundallowsmallergroupsto splitofffromthelargerteamandworkindependentlywhen needed.Mobileequipmentwithinactivitysettings,suchasa whiteboardonwheels,providesameanstoformulateideas andsharethemwiththeentireteamwhentheyregroup. Suchdesignelementscaninspirethecreativecomplexityof peopleworkingfrompositionsoftrust,truthandbelief, improvescommunication,andworksequallywellwithboth in-houseandremoteteams.Designactivitysettingswith multipletechnologysolutionstoenablechoice,autonomy andrelationships. Engagement, performance and evolution of work If current publicized measures of engagement (or lack ofit) arecorrect,then acrisis oftruth,trust,beliefandvalue is apparent in teams at work. While business leaders recognize the role of high-performing teams and their contributions to achieving corporate goals, it is the role of designers and architects to create the environments where teams flourish. In the process, they face thetask of provid- ing a workspace with the tools and technology necessary to meet individual preferences of people and the fundamental needs of the team as a whole. This can be a daunting chal-lenge as people come and go, and group dynamicschangeovertime. Asthenatureofworkcontinuestoevolve,keepingup withthechangesnecessarytostaycompetitivemightseem overwhelming,especiallywhenitcomestoworkplaceenvi- ronments.Butitdoesn’thavetobethiswayforcompanies thatstrategicallydesigntheworkplacetoengendertruth, trust,beliefandvalue.Designingwiththesefourkeyprinci- palsattheforefrontofworkplacewillfosterteamworkthat leadstoinnovation,providingacompetitiveadvantagefor theorganizationandthepotentialtoeffectivelycharttheir organization’sidealfuture. 24D[C[MB[R2016
  • 26. Tandus Centiva NATURE MEETS DIGITAL Our new Indigenous Earth Collection explores the way nature and time affect materials and objects. Utilizing state-of-the-art digital printing technology on LVT creates man-made versions of naturally occurring phenomena with longer pattern repeats and more subtle color gradations. 800.248.2878 tandus-centiva.com QTarkett THE ULTIMATE FLOORING EXPERIENCE
  • 27. F E AT U R E A R T I C L E Spotlight on lease accounting: Actnowon newFASBstandards byToddP.Anderson OnFebruary25,2016,theFinancialAccountingStandardsBoard (FASB)releasedTopic842,whichdefinesthenewstandardthat requiresthatallleasesberecordedonthebalancesheetasa“right-of- use”assetandleaseliability.Thisnewstandardiseffectiveforthefirst accountingperiodafterDecember15,2018.Thiswillapplytopublicly tradedcorporations,not-for-profitentitiesthathaveissuedaconduit bond,oracompanywithanemployeebenefitsplanthatfilesfinancial statementswiththeUnitedStatesSecuritiesandExchangeCommission (SEC). The SEC estimates there are over $3.3 trillion of operating lease liabilities that do not show up on any balance sheet. For some com- panies,thischangewill addtensofbillionsofdollarstotheirbalance sheetsand canbeover100%oftheliabilitiescurrentlyrepresented. 2019istwoyearsaway.Twoyearsmayseemlikealongtimebut companiesarerequiredtoprovidetwocomparisonyearsofstatements toshowreadersoffinancialreportswhattheimpactwouldhavebeento thefinancialstatementshadthenewstandardbeenineffect.That means that2017isthefirstyearthenewcalculationswillhavetobemade– andthatisright aroundthecorner. Howhardcouldthisbe? Allthatis requiredistopresent-valuethe lease-paymentobligation andaddit totheassetsandliabilitiesonthebalancesheet. Thediscountratemustbedeterminedforthepresent-valuecalcula- tion.Topic842requiresthe“rateimplicitinthelease”tobeused,which is,ineffect,thelandlord’sprofit.Goodluck.Iftheimplicit ratecannot be“readilydetermined,”thenthedefaultrateisdefinedasthelessee’s “incrementalborrowingrate.” The“entityshallidentifytheseparateleasecomponentswithinthe contract.” In real estateterms,onlytheNNNrentistobeconsideredin thepresent-valuecalculation,“lessanyleaseincentivespaidorpayable tothelessee.”What real estateterminologywould categorizeas operatingexpensesorcommon-areamaintenancecharges are considered“goodsand services,” andacomponentof rentnot tobe includedonthebalancesheetbut tobeexpensedon theincome statementbecausethesearedelivered separatelytothelessee. Furthermore,taxesand insurance arenoteven considereda componentofrent,and shouldnotbeincluded,asthesearelandlord expensesregardless ofwhetherthereis alesseeornot.Asapractical expedient, “lessee may makeanaccountingpolicyelectionbyclassof underlyingassetnotto separateleasecomponents fromnon-lease components.”Ifthis electionis madethenlesseewouldtreat thegross lease as asingleleasecost andpresent-value theentire amount.This,of course, wouldhavethe resultingimpactofincreasingthelease liability as much as30percenttothedetrimentofthebalancesheet. Anyvariablelease-payment adjustments“thatdependonanindex or arate (suchastheConsumerPriceIndexor amarketinterestrate)” shouldbeincludedinthepresent-value calculationattheknownrates at thetimeoflease commencementdate. Theconsideration ofanyoptionto extendtheleaseorpurchasethe buildingaretobeincludedifthelesseeis“reasonablycertainto exercise that option.”Reasonablycertainisahighthresholdbutis furtherqualifiedby“all economicfactors relevant to that assessment– contract-based,asset-based,market-basedandentity-based.”These factorsincludesignificantleaseholdimprovements,negotiatingcosts, relocation costs, restorationcostsandtheimportanceoftheunderlying asset tothelessee’soperations.Thepractical considerationstobecon- cernedwithassessingare1)thepercentageoftimes options havebeen exercisedthroughouttheportfolio,2)thetypicaldurationthatoffices are atthesameaddress, and3)thetenant-improvement amortization period (don’t amortizeovertheoptionperiodifit isnot “reasonably certain”tobe exercised). Mid-termmodificationshavetwodifferentimpacts.Ifalessee determinestoextendtheleaseinthesamespaceduringtheoriginal termofthelease,thenarecalculationisrequiredtore-measurethelease liabilityonthebasisofthenewremaininglease.Ifduringthetermof theleasethelesseemodifiesthetermstoexpandtheleasedpremises, the“lesseeaccountsforthemodificationasanewcontract,separate fromtheoriginalcontract.” Financeoroperatinglease FASBhasmaintainedthetwocategoriesofleasessimilartothe definitionsofFAS13.Ifaleasemeetsanyofthefollowingcriteria(Topic 842:842-10-25-2),itisdeterminedtobeaTypeAfinancelease.When noneofthecriteriabelowaremet,thentheleaseisclassifiedasaTypeB operatinglease.(TheInternationalAccountingStandardsBoard[IASB] madethelast-minutedecisionnottoincludetheTypeBoperatinglease classificationinIFRS16andhaveonlytheTypeAfinancelease classificationforallleases.) a.Lease transfersownership at theend of theleaseterm b.Optiontopurchase is reasonably certain c.Theleasetermis forthemajorpart oftheremainingeconomiclifeof theasset d.Thepresentvalueoftheleasepaymentsexceedssubstantiallyallof thefairmarketvalueoftheasset e.Theassetisofa specialized nature Ontheincomestatement,thecashrenttothelandlordmaybeastepped rentoverthetermofthelease.IntheTypeAfinancelease,how-ever,the incomestatementexpenseisnotthecashrentamountbuttheright-of-use assetamortizationplustheliabilityinterest,whichisamuchgreater expenseinthefirstpartoftheleasetermthanthecashrentuntiltheinterest expensedeclinesbelowtheassetamortizationamountin 26D[C[MB[R2016
  • 28. Unintendedconsequencesthe lastpartof theleaseterm. TheTypeBoperating lease,however, is financiallyengineeredtobeastraight-lineexpenseusinga“balancing figure,” whichis theresult of the single leasecostexpense less the Theselease-accountingchangesareunlikelytomateriallychangeany liabilityinterest amount (see chart1). company’sreal estate portfoliobalanceofownedandleasedproperties On the balance sheet, both the right-of-use asset and the lease or thelengthof lease term. Companieshold real estate forthe needsit liabilitymust be fullyamortized bytheendof thelease term.Thelease serves to thebusiness andnot forinvestment purposes. Decisionsare liabilityreducesbytheprinciplepaymentsexactlythesame in both types made basedon expecteddurationofuse andanticipatedflexibilityin ofleases.But theright-of-useasset amortizeson astraight-linebasis size. Theexceptionsare likelytooccurwhenthedurationoflease is fortheTypeAfinanceleaseandbythebalancingamountfortheTypeB longerthan normal,the extent oftenant improvements necessaryare operatinglease. Theresultisa negativeimpact toshareholders’equity more extensiveandspecialized,or acompanyhasanexcessamountof in the first partoftheleaseuntil the amortization amount is lessthan the interest amount (seechart2). cash. In these circumstances, a companyis likelytobuythe real estate withcash, therebyhavingno impact ontotal assets or liabilities. Strata real estate is a term used when a companybuys a partial interest IncomeStatementImpact inalargerbuildingthantheyoccupy.Thisiscommoninplacesaround $25billiondevelopmentbyRelatedCompaniesandOxfordProperties Grouphasalreadysoldseveralowner-occupiedofficecondodealsto Anotherunintended consequence will be an increasein shorter-term Manycompanies aregoingtobeshocked bytheamountofliabilities BalanceSheetImpact going to ask the simple question, “Can this liability be smaller?” The answer is universally, “Yes.” Occupancy utilization in office space for virtuallyallcompaniesisless than70% measuredbythe amount of time 30%inefficiency?Ifacompanyhasa50-million-square-foot(4.64-mil- The time isnow; 2019ishere. Finance, realestate and leaseadmin- Are youpreparedforthespotlight? ToddP. Anderson, MCR, SLCR, CAS, is executive managing director for Global Corporate Services at Newmark Grubb Knight Frank and a “Top Rated” facultymember of CoreNet Global’s Professional DevelopmentProgram. D[C[MB[R201627
  • 29. SPECIAL ADVER T I S I N G S E C T I O N    SPECIAL ADVERTISING SECTION / CBRE
  • 30. 3 8 % 4 3 % SPECIAL ADVERTISING SECTION / CBRE S P E C I A L A D V E R T I S I N G S E C T I O N A CBRE Thought Series ALIGNING THE WORKFORCE AND THE WORKPLACE
  • 31. “When we talk about designing a total work experience, we’re talking about much more than space.” SPECIAL ADVERTISING SECTION / CBRE SPECIAL ADVER T I S I N G S E C T I O N A CBRE Thought Series DESIGNING THE WORKPLACE EXPERIENCE
  • 32. —Lewis Beck, EMEA Lead, Workplace, CBRE
  • 33. “The C-suite will use the physical real estate to help drive cultural transformation. So this issue has impact beyond the individual property and portfolio and includes the individual employees that occupy the space.” CEO of Global Workplace Solutions, CBRE —Bill Concannon, SPECIAL ADVER T I S I N G S E C T I O N A CBRE Thought Series BUILDING COMPETITIVE ADVANTAGE SPECIAL ADVERTISING SECTION / CBRE
  • 34. F E AT U R E A R T I C L E Focusing onthewhite spaces byChrisMoriarty Iwant to brieflytalk to you about AbrahamWald. In the mid-1930s Wald had completed his studies at the Universityof Vienna; his talent for mathematics was –theonesthatcameback.Therealinsightwouldcomefrom theonesthathadn’treturned,theonesthatdidn’tsurvive anattack.Withthatinmind,hededucedthatasinglebullet evidentfromaveryearlyage.Followinganappointmentat totheenginewasfatal,asnoneofthereturningplaneshad theAustrianInstituteofEconomicResearch,Waldfoundhim- selfearningafellowshipofferfromCowlesCommission,an economicinstituteinColoradoSprings,Colorado.Reluctantto moveatfirst,thesubsequentconqueringofAustriabythe one.Andthat’swheretheyreinforcedthearmour.Therestis history,literally. Whatdoyoufocuson? NazispromptedWaldtotaketheofferandsoonhewasflying overtheU.S.However,asheputthousandsofmilesbetween Whenyou’relookingatyourrealestateandworkplace- himselfandtheconflictthatfollowed,hisimpactonthewar performancedata,whatareyoulookingat–thereddotsor wassignificant. Wald found himself becoming part of the Statistical ResearchGroup(SRG),aclassifiedprogrammebringing thewhitespaces?You’vegottoensurethatyouhavetotal clarityonwhatquestionyou’reasking. Unfortunately,thereddotsforthoseworkingin CREis togetherthegreatestmindsatthetimetogaincompetitive oftencost.Organisationsareobsessedwithitandforgood advantageinthewarthroughthepowerofmathematicsand reason,particularlysosoonafteraglobalrecessionand analysis.AttheirbaseatColumbiaUniversity,groupswould recenteventsinEuropethathavebroughtbackalevelof assessoptimumcalculationsforthearcthatafightershould uncertainty.Sooften,facility-management(FM)budgetsare followtokeepanenemyinitssightsrightthroughtostrategic squeezedsomuchyetmoreisexpectedofthem,adynamic bombingpatternsandammunitionstrategies. thatcannotbesustained. Aspartofthiswork,theSRGandWaldweresetthetask So,ifthereddotsarecosts,thecruciallessonwecan ofassessingdamagetoplanesthathadcomeback.The learnfromWaldistotryandunderstandwhatthewhite militarywantedtoreinforcethearmourbuttoomuchwould spacesare.ForLeesman,it’svalue;it’ssomethingthatisso severelyimpactthemanoeuvrabilityoftheirfighters;so,the challengewastodiscoverthebalance.They’ddecidedthey neededsomedatatomakeadecisiononwherebestreinforce theaircrafttolimittheweightgainandstartedtomapwhere thebulletholeswereonreturningplanes.Theythenhanded thisdataovertotheSRG. Whatthedatashowedwasthatthedamagewasnot oftenbypassedwhenwetalkaboutthespacesweprovideour peopletoworkinbecause,toooften,thecostconversation comesoutontop.Sowhatifwecouldquantifythatvalue? Whatifwecouldmeasurethevaluecontributionthatwork- placeismakingtoorganisationalperformance? spreadacrosstheplanebutfocusedonthefuselage,avoiding theenginesalltogether;reinforcingtheseareasseemedthe In2010,that’swhattheteamatLeesmansetouttodo: createawhollyindependentbenchmarkingtoolthatcould measuretheeffectivenessofworkspacebasedontheviewsof theemployee.Andforsixyears,we’vedonenothingelse, amassingadatabaseofresponsesfromover190,000employ- eesworldwideinover1,650buildings.TheLeesmanIndex isnowthelargestdatabaseofitskind,allowingworkplace, corporatereal estate(CRE)andFMprofessionals to access datathatcanhelpinformtheirworkplacestrategies. Attheheartofoursurveyisasimplequestiononpro- ductivity:“Doyouagreeordisagreethatthedesignofyour workplaceenablesyoutoworkproductively?”Toooften wegetcarriedawaywithtryingtomeasurethe‘p’word. 32D[C[MB[R2016
  • 35. Whereas,therealityisthatit’sfartoocomplexand multifacetedanumbertoobtainwithasimpleques- tionorauniversalunitofmeasurement,particularly inaknowledge-basedeconomy.Soweavoidit, insteadposingasimple,transferablequestionthat anyonecananswer.Inshort,“Doesyourworkplace getinthewayofyoudoingwhatyouneedtodoor doesitsupportit?” Andtheanswer?Across190,000responses, only56percentofrespondentsagree.Ifthiswasa productontheshelfofastore,itwouldbegetting withdrawnor,attheveryleast,goingthroughan extensiveproductreview.Butnotworkplace.The waytheworkspacehasbeen churnedoutforthepast 20 years (perhaps more) hasn’t changed, save for furniture and technology innovations. But 56 per- cent?Justoverhalfofourworkforcethinksthatthe workplaceandtheinfrastructurethatsupportsitare fitforpurpose,which,let’snotforget,istoprovide anenvironmentforpeopletobeproductive.Having lookedatdatafromallthosebuildings,whatdo weseeascommonfeaturesintheorgan-isations thataregettingitright?Whatarethemain D[C[MB[R201633
  • 36. perform14percentagepointshigherthanthoseinopen-planenvironments withafixeddesk(66percentvs.52percent). Thereisanothergroupthough,agroupwhoareinanopen-planenvi- ronmentanddon’thaveanallocateddesk;thisisagainbecomingpopular asorganisationssniffacost-savingopportunity.Ifyousplitthislastgroup bythosethat aren’tprovidedworkspace–oraredissatisfiedwiththelevel ofvarietyofworkspaceprovided–versusthosethat areprovidedwork- space,youseeastaggeringdifference.Inthefirstgroup,only30percentof respondentsagreethattheirworkplaceenablesthemtoworkproductively; thesecondgroupseesthatnumberjumpto74percent,withtheonly differencebeingthechoiceofspace. Data-driven insights TheaboveissimplyafewpointsdrawnoutofourIndexandevery organisationisdifferentandmustmapitsownpath.Andwhilstinstinct, experienceandinsightarestillthemajordriversarounddecision-making, andrightlyso,theyhavetobeunderpinnedbydata.Sotaketheabove, createyourowndata,but,aboveall,rememberWaldandmakesureyou’re lookingintherightplaces. 34DECEMBER2016 The number of activities performed in a single day has more influence on workplace requirements than do demographic factors alone. ChrisMoriartyismanagingdirectorintheU.K.and IrelandforLeesman. F E AT U R E A R T I C L E driversandleversforcreatingspacethatworks? InSeptember2015,we launchedour100,000DataReportlookingatthedataofourfirst100,000 respondents.Whatdidittellus? 1. Forget about millennials; focus on activity complexity. Thereissomuchhypearoundcreatingworkspacesforthemillen-nial employee.Ourdatashowthattheassertionbymanythattheyarethe biggestdriveraroundthechangingworkplaceisnotonlyincorrectbut dangerouslymisleading. Whensurveyingemployees,wefindthattheunder-25’sarethemost satisfiedwiththeirworkplace,scoringanaverageof66.0Lmi(anab- breviationofLeesmanIndexscore,ourbenchmarkratingscaleof0-100 thatmeasuresoveralleffectiveness),comparedtoallotheragegroupsthat score60.0orbelow.Whyisthat?Beforethisreport,weputitdownto someoneofthatagebeinghappythattheyhaveajobandperhapsoverthe moonthatthey’vebeengivenalaptopandaccesstofreecoffee. Theactual cause,however,ismuchmorequantifiable.Theyhave simplerjobs.Weknowthisbylookingatthesegroupstoseehowmany activitiesindividualsselect whenpresentedwithourstandard21activities. Some70percentofthoseunder25selectlessthantenactivities,compared totheircolleaguesinthe35-44agebracket,for whomthenumberdropsto53percent.The youngerpeopleintheofficetendtohave simplerjobssosimplyhavingadeskandaccess tothecomputerandaphoneticksmostofthe boxes.Whenyouaskthemwhethertheyhave everythingtheyneedtodotheirjob,theanswer isusuallyyes. Theproblemscomewhenwestartdevelop- ingourcareerandwithitcomemoreresponsi- bilities;thenumberofactivitiesconductedona typicaldayincreases.Infact,46percentofour databaseselectsmorethantenactivitiesaspartof theirday-to-dayrole,sosuddenlythedesk, computerandphonecanonlysupportpartof that.Therestbecomesdifficultaswelookfor alternatespacethatsuitsthetaskathand.And that’swherewetendtofail.Thisisn’tgenera- tional;thishastodowithcareerstagemorethan anything,butultimatelycomesdowntothe numberofactivitiesemployeescarryoutinatypicalday. Doyouknowyournumber? 2. Openplan performspoorly, butnotalways. Probablynotwhatyouwantedtoheargiventhatsomanyorganisations have,oratleastplantoembrace,theopen-planmovement,butthereremains alotofcynicismtowardshoweffectivethesespacesare–andwithgood reason.Whenwelookedathowdifferentworksettingsperformwhenthe respondentansweredourproductivityquestion,weseeprivateoffices
  • 37. THIS IS YOUR CHANCE! of members indicate they are likely to recommend membership in CoreNet Global. CORENET CoreConnect G L O B A L B u i l d i n g O u r G l o b a l N e t w o r k T o g e t h e r You know the benefit of having access to our global network of 9,500+ members... the connections... the resources... the knowledge you are able to tap... and the supportive networking that enable you to be an even more effective corporate real estate (CRE) professional. Enrich your experience and that of all CoreNet Global members. Add the colleagues you trust and respect to your CoreNet Global network. Particípate in our new member referral program: CoreConnect! belongtocorenetglobal.org/CoreConnectLeader When they join, we all win New ideas, new knowledge, new experts, new best practices and a stronger presence for all of CoreNet Global's membership. And there's more! If a colleague that you refer joins CoreNet Global, we will enter both of you in our quarterly CoreConnect drawing for a special prize.
  • 38. CoreNetGlobalYoungLeaderoftheYear AWARD WINNER JonDandurand,MCR Director,BusinessDevelopment, CorporateEnvironments JEDunnConstruction CoreNetGlobalKansasCityChapter H.GordonWyllie,MCR, Young Leader of the Year Alreadyinhiscareer,Jon Dandurandhasworkedfortwo Fortune100companiesandoneof thelargestprivatecompaniesinthe UnitedStates.Inlessthanthree yearsasTransactionManagerat BankofAmerica,Jonexecuted37 transactionsformorethan2.1 millionsquarefeet(195,096sq. m.),deliveringover$14millionin savingstothecompany. AlsoatBankofAmerica,Jon ledaSixSigmateamtoshortenthe vendor-paymenttimeframebyan astounding97percent,helpingthe companygofromhavingoneof theworstreputationsforclient paymentstobest-in-class.In JoncurrentlyservesasChairoftheCoreNetGlobalKansasCityChapter. CoreNetGlobalpresenteditsinauguralH.GordonWyllie,MCRYoung LeaderoftheYearAwardatitsGlobalSummitinPhiladelphiain October.FormerChairmenMattCullen,MCR.h,RockVentures,and LeeUtke,MCR,WhirlpoolCorp.,presentedtheawardalongwithCEO AngelaCainandtheWylliefamily,includingwifeHelen(Sis),sonStuart Wyllie,daughterNancyMuellerandgranddaughterLauraWyllie.The awardhonoredWyllie’slegacyofmentoringyoungleadersinthe corporaterealestateprofession. 36D[C[MB[R2016
  • 39. Scott Barras RegionalHeadofProperty, AfricaandtheMiddleEast StandardCharteredBank CoreNetGlobalMiddleEastChapter AWARD FINALISTS CoreNetGlobalYoungLeaderoftheYear H.Gordon Wyllie, MCR YoungLeader ofthe Yearaward H.GordonWyllie,MCR,wasafoundingmember,chairman,andCEOof NACOREInternational,apredecessororganizationthatintegratedwiththe InternationalDevelopmentResearchCouncil(IDRC)toformCoreNetGlobalin 2002.HepassedawayinJuly2016.CoreNetGlobalisproudtonameitsnew YoungLeaderoftheYearawardinhonorofthisvisionaryleader. D[C[MB[R201637 Dane Larsen DirectorofPortfolioPlanning CBRE CoreNetGlobalWashingtonStateChapter Basedin Dubaifor10years,ScottBarrashasbeenwithStandardCharteredBankformorethanfive.He hasfullaccountabilityacross25countriesfor152full-timerealestateprofessionalsthroughout almost600propertiestotaling3.2millionsquarefeet(297,000sq.m.). Amongtheachievementscontributingtohissuccess arethemanagementofrelocationsandthe optimizationofprocesses,frompropertyportfoliostovendorcontracts,aswellasthedeliveryof real estateprojectsacrosstheregion,suchastheStandardCharteredTowerinDubai,oneofthe firstgenuinebuild-to-suitcorporateofficebuildingsintheMiddleEast. AstheglobalchairmanofSCB’sSocietyEngagementCouncil,healsohasdriventheproperty function’svolunteeringagendaworldwideandpromotedengagementamongpropertyemployees forthebank’scorporatesocialresponsibilityprogram. ScottholdsaBAinhistoryfromLiverpoolUniversityandanMScinSurveyingfromtheUniversity ofReading.HecurrentlyispursuinghisMCR. “Feworganizationswillhavetheimpactacrosssomanychallengingmarketsin AfricaandtheMiddleEastthanarebeingdrivenbythepropertyteamunderScott’s stewardship.” SeanHeckford Chair,CoreNetGlobalMiddleEastChapter DaneLarsenisaleaderonCBRE’sMicrosoftteamthatdeliversportfolio-planningservicesfor theclientinPugetSound.Forthepastfouryears,hehascontinuouslyevolvedandimprovedspace planningfortheMicrosoftPugetSoundportfolio. Thispastyear,usingaMicrosofttechnologyplatformforautomationandprocesssimplification, Daneandhisteamdrovesignificantefficienciesintotheannualplanningprocess.Whatpreviously tooksixmonthstocompletehasnowbeenstreamlinedtoafour-tosix-weekprocess.Theresult:a completeportfolioplan(coveringover13millionsquarefeet[1.2millionsq.m.]ofspace)aligning realestatestrategywitheachMicrosoftbusinessgroupanditsproductobjectives,alongwith fluctuatingdemandfactors,tooptimizetheuseofspace. Dane,whoholdsaBachelorofPsychologyfromSeattleUniversity,alsohasimplementeda competencymatrixforhisteam.Thismatrixmapsouteveryrolewithintheteam,fromsenior leadershiptoentry-levelpositions,andthecoretalentcompetenciesneededforeach.Thisgivesall employeesvisibilitytotheirareasoffocusanddevelopmentinordertogrowtheircareers. “Daneisanintegralpartofthesuccessofourportfolioplanningandmanagement.Heis a trusted partner who has repeatedly demonstrated his ability to provide solutions for complexbusinessneeds.” JenniferBeatty SeniorPlanningandAccountManager, MicrosoftRealEstateandFacilities
  • 40. CoreNet Global Young Leader of the Year AWARD NOMINEES Nadira Akbari VicePresident AvisonYoung NorthernCaliforniaChapter RobinCAbbate Partner ReidandReige,PC Connecticut/WestchesterChapter Grit Henoch GlobalAccountDirectorAPAC Interface SingaporeChapter JimmyGreeneReal EstateManagerBP Ameñca,Inc. HoustonChapter Janlo de los Reyes Yogesh Arvind Shevade Manager, Research & Consultancy Deputy General Manager II Cushman & Wakefield JohnDeere IndiaPvt Ltd. Philippines Chapter India Chapter 38D[C[MB[R2016
  • 41. AnthonyBrandtAccount ManagerGoodmans InteriorStructuresArizona Chapter EmmaGillespieCox AccountExecutive Energy&Sustainability Cushman&Wakefield ChicagoChapter Meighan Forrer AssociateDirector,EnterpriseServices FlywheelBuildingIntelligence NorthTexasChapter Emily Gray ExecutiveDirector TransactionManagement GlobalOccupierServices,AsiaPacific Cushman&Wakefield HongKongChapter Bernadette Holloway HeadofGroupServices–Australia &NewZealand ZurichFinancialServicesAustralia Limited AustraliaChapter Brenda Lu ClusterRealEstate LeadUnilever LEVuMyLinh KOKUYOCo.Ltd. JapanChapter ChinaChapter StevenPressacco SalesDirector,SoutheastAsia &Oceania TEKNION MalaysiaChapter Lesther van Vliet GlobalRealEstatePortfolioManager Unilever BeneluxChapter Jenny West Architecture&DesignManager Knoll ColoradoChapter Laura Walsh VicePresident,GlobalAccount Management CRESA NewEnglandChapter D[C[MB[R201639
  • 42. SPECIALADVERTISINGSECTION SPECIAL ADVER T I S I N G S E C T I O N Many firms outsource activities and jobs unrelated to core competencies. The information technology, human resources and finance industries, just to name a few, have been handing off tasks and activities to outside sources for years. The commercial real estate industry has also benefitted from outsourcing. Many corporates, even those with in-house real estate departments, hire real estate firms or knowledgeable experts to buy, sell, construct and manage assets. Though outsourcing has improved the quality and cost effectiveness of real estate service delivery, it has been primarily delivered using a labor transfer model. With this model, individuals performing the service, whether in-house employees or an incumbent outsource provider’s staff, transfer to the new outsource provider, where they generally perform the same services. Corporates end up with experienced CRE account managers, scale (which helps save costs) and specific technologies to boost productivity. Still, significant opportunity exists to further improve productivity across the entire real estate cycle. As such, Cushman & Wakefield is incorporating business process outsourcing (BPO) into solutions to boost client service and results. BPO involves contracting specific business tasks to a third-party service provider. Usually, BPO is implemented as a cost-saving measure for tasks a company requires, but does not depend upon, to maintain marketplace position. CLIENTS DRIVE TRENDS, TRENDS DRIVE OUTSOURCING Most business industries aren’t the same as they were 20, or even 10 years ago. This has been especially true for the commercial real estate sector. Client requirements have led the industry to consolidation, regionalization, integration – and the increased use of technology and data. COMPETITIVE CONSOLIDATION, BOOSTING SCALE REGIONALIZATION/GLOBALIZATION, FOOTPRINT SPECIAL ADVERTISING SECTION / CUSHMAN & WAKEFIELD EXPANSION Many well-known CRE firms have been consolidating, and reconsolidating during the past two decades. They’ve also undergone brand name changes and repositioning. Cushman & Wakefield has been no exception, especially in its recent merger with DTZ. Facilities and project management firms such as Brookfield Asset Management, Mitie Group plc and ENGIE (formerly GDF Suez) are also acquiring and merging with different firms. Industry mergers, acquisitions and consolidations lead to scale, as evidenced in the commercial real estate industry, in which firms can offer a full suite of products and services to clients. Consolidations also broaden geographic footprints. The Cushman & Wakefield/DTZ merger, for example, established a truly global presence, and strengthened numerous markets to industry-leading positions. This trend has been of enormous benefit to clients. Say, for example, a U.S. client has commercial real estate holdings in Singapore. If the client’s CRE provider has a broad presence in Singapore from consolidation, the client can leverage provider capabilities, such as asset or facilities management, in a country on the other side of the globe.
  • 43. BETTER EFFICIENCIES THROUGH CREATIVE OUTSOURCING Though CRE activities have been outsourced for the better part of 20 years, the industry lags behind others when it comes to BPO. Workflow automation and standardization could use improvement, while successful BPO requires centralization and technology adaptation. Cushman & Wakefield is taking business process outsourcing to the next level by driving increased consistency through data and process standardization, gaining more leverage from key activity centralization and focusing on growing Portfolio Service Centers. Taking such steps helps corporates maintain a focus on core competencies, rather than real estate, and achieve more benefits. SPECIAL ADVER T I S I N G S E C T I O N SPECIAL ADVERTISING SECTION INTEGRATION : THE “ONE-STOP” SHOP BEYOND THE TRENDS CRE firms today are expected to provide advice and service across the real estate lifecycle, including portfolio and workplace strategy, site acquisition and disposition, construction and project management, facilities and occupancy management, and lease management. Consolidation has helped build more effective CRE companies that can provide corporates with one-stop experiences. TECHNOLOGY, BOOSTING PRODUCTIVITY, EMBRACING BIG DATA Corporates rely on data for quality decisions. Market trends, rental rates and construction costs are important for CRE strategy development. CRE data also focus on issues ranging from space utilization, to traffic counts, to labor availability. Such data can even delve into employee productivity and engagement. It’s important for the CRE firm to analyze and package raw data into insights, recommendations and options, providing the necessary tools and information for the client to take appropriate action. While commercial real estate and facilities management companies are making significant investments in technology and analytics, many technology-oriented firms are entering the real estate and facilities space, with an aim to increase the productivity and automation of industry activities. In this Center, client-dedicated teams provide integrated service delivery. A team might contain portfolio strategists, transaction managers, project managers and lease administrators, all dedicated to a specific client, and overseen by an Account Manager. If the client needs something done within the portfolio, he or she works with the Account Manager, who funnels the request to the appropriate team member. Team members are cross-trained for a better understanding of, and commitment to, efficient service delivery. The Portfolio Services Center enables Cushman & Wakefield to: Integrate service delivery and combine strategic and tactical elements to produce superior results for clients, by incorporating key strategic capabilities in day-to-day delivery. Provide portfolio strategy reviews with transaction management services. Incorporate workplace strategy and analysis into CRE planning and construction design. Mine and analyze a client’s data to provide better intelligence to support decision making. To meet client needs, Cushman & Wakefield has consolidated, broadened its global foot print, integrated and focused on technology adaptation. But successful BPO also involves centralization as well. Cushman & Wakefield’s Portfolio Services Center in St. Louis addresses centralization. SPECIAL ADVERTISING SECTION / CUSHMAN & WAKEFIELD
  • 44. ThisarticleiscondensedfromourrecentTheFutureofCorporateRealEstatereport,authoredbyBethMattson-Teig and Keith Pierce. The report, intended to place the future of corporate real estate in the context of the broader business environment,presented the key findings of a year-long project in partnership with CoreNet Global’sGold StrategicPartners.Theeffortwouldnothavebeenpossiblewithoutthecollaboration,cooperation,andpartici-pation ofthefollowingPartners:CBRE,Deloitte,ISS,JLL,NewmarkGrubbKnightFrank,Sodexo,andSteelcase. 42D[C[MB[R2016 F E AT U R E A R T I C L E
  • 45. smart workplaces and smartbuildingswill bedesigned,builtandmanaged,”saysPeter Miscovich,managing directorforStrategy+ InnovationatJLL ConsultinginNew York. TheInternetof Things(IoT)– machine-to-machine Meanwhile,enhancingemployeeengage- ment,satisfactionandwellbeingcontinuesto beapriorityformanycompanies,drivenby theneedtoattractandretaintalent.CREhasa significantroletoplayinthis,particularlyasit relatestoworkplacedesignandhelping deliveraqualityworkplaceexperiencefor employees. Additionally,theso-called“gig”economy (drivenbyanincreasinglycontingentwork forcecomposedoffreelancers,temporary contractworkersandindependentcontrac- tors)isexpectedtomakeapowerfulimpact onhoworganizationsarestructured,howthey functionandhowtheyarestaffed.Howwill thesechangesimpacttheneedforworkspace? Howwilltheyimpact what kindofspacesare madeavailableandwhere? Thesearethe questionsthattheCREexecutivewillhaveto consider–andanswer. Sustainabilityandcorporatesocial responsibilityarenowfirmlyembeddedinthe policiesandobjectivesofmanyleading corporations,withnumerousimplicationsfor CREthatgofarbeyond“green”buildings. Finally,asKarenEllzey,executive managingdirectorofconsultingforGlobal WorkplaceSolutions atCBRE,putsit, “Weasaprofession couldgetalotbetter atscenarioplanning,” addingtheneed,too, toregularlyupdate thoseplansfor PeterMiscovich, JLLConsulting Whilenoonecanpredictthefuturewith certainty,thismuchisclear:thefutureof corporaterealestate(CRE)won’tlook anythinglikeitspast. Weliveinaworldthatismoreglobally connectedthaneverbefore,changingmore rapidlythaneverbefore,andconstantly disruptedbytechnologicalinnovation.Itis repletewithbothrisksandopportunities. Theseandothermajortrendsare transforminghow,whereandwhenglobal businessisconducted.Nowmorethanever,it iscrucialthatCREprofessionalsbecomenot onlystudentsofthebusiness,butstudentsof theworldandhowitischanging. Forexample,arecentreportbyMcKinsey pointsoutthatdigitalflows,whilearelatively newphenomenon,nowhavealargerimpact ongrossdomesticproduct(GDP)thanthe tradeingoods.Thisnewrealitymeansthat CREexecutivesneedtobeawareofhowthis willinfluencetheirfunction,notonlyinregard totherealestateportfolio,butalsointermsof attendantcybersecurityriskspresentedby today’ssophisticatedbuilding-management systems. Technologyisalsoimpactinghowcities arerun,howtheydevelop,andwhatkindsof talentandorganizationstheyattract.Smart solutionsforinfrastructurechallengeswillbe increasinglydemandedfromcityplannersand managers,andwillbecomekeydifferentiators betweencities.Urbanismisontherise,and companiesareincreasinglydrawntogrowing citiesinpursuitofyoungtalent. Riskmanagementisnotanewconceptfor CRE,butitisgrowinginimportanceand impactstheentirebreadthoftheCREfunction. Countryrisksandphysicalsecurity,climate changeanditsimpact,weaponsofmass destruction,andthewatercrisisinmany countriesandregionsarethetoprisksthat expertsanddecision-makersaremostcon- cernedabout,accordingtoarisk-assessment reportbytheWorldEconomicForum.Con- sideringthatlocationstrategyisakeycompe- tencyformanyCREorganizations,attaininga greaterunderstandingofwhatrisksliewhereis imperativeinordertositenewfacilities,aswell asadequatelysecureexistingoperations.This willalsoprovideCREprofessionalsgreater insightsregardingpotentialthreatstotheir company’ssupplychainandenablethemto contributetostrategicconversationsabout business-continuityplanning. communication that reliesonnetworksof sensors,devices and multiplepossibilities.KarenEllzey,CBRE CREexecutivescan softwaretogatherdata,andcloudorlocal computingtoanalyzeandactonthatdatain realtime–isgainingabiggerfootholdin operations,building-managementsystems andtheongoingevolutionofsmartbuildings andsmartcities.Sensorsaregatheringdatain amyriadofdifferentareas,rangingfrom securitysystemstodigitallightbulbs,andthe IoThastremendouspotentialtoimprove analyticsthatcanbeusedtodriveefficiency. “Aswelooktomoreefficientwaysto managetheworkplaceenvironment,Deloitte hasstartedtodevelopitsownsuiteofmobile appsinordertoempowerourpractitio-ners withthefactsandinsightsrequiredto maximizetheireffectiveness,”saysFrancisco J.Acoba,MCR, SLCR,managing director,RealEstate& LocationStrategy, Strategy&Operations PracticeatDeloitte ConsultingLLP.These mobileappsleverage alsoaddvaluebybeingbroadly“cycleaware” –payingattentiontoeconomic,businessand realestatecycles.TheC-suiteplacesa premiumonflexibilityandagilityprecisely becausebusinessconditionschangerapidly andthereismuchthatCREcandotosupport thisimperative. Withthatintroduction,followingare highlightsfromTheFutureofCorporate RealEstate. FranciscoJ.Acoba, DeloitteConsultingLLP theIoTtoprovide arichdataland- scapethatenables informeddecision-making.“Whetheryouare lookingtoadvanceorderyour‘usual’coffee drinkatthecafé,lowerthetemperatureby threedegreesinyourworkspace,orfindthe nearestavailableconferenceroomwithHD VCcapability,youdonotneedtogoany furtherthanyoursmartphone,”heconcludes. Technology andthe InternetofThings Riskmitigation Theadventofcloudcomputing,mobile devices,moresophisticatedanalytics,social mediaandartificialintelligence“willhavetre- mendousimpactastohowdigitalandphysi- calinfrastructurewillbeorganizedandhow Risksfacingbusinessestodayaremore challengingthanever.Riskshaveevolvedand expandedalongwithadvancingtechnologies, newbusinesspracticesandachangingclimate. Thosefactors,inturn,arecreat- DECEMBER201643
  • 46. Mike Bendewald, Rocky Mountain Institute ChrisBusch, EnergyInnovation Alexandra Tarmo, Unilever MichaelJordan,JLL AdamHoy,Unilever 44D[C[MB[R2016 F E AT U R E A R T I C L E ingaddedvulnerabilitiesinkeyareasrelatedto businesscontinuity,infrastructure,data,and personnelsecurity.Ascompaniesexpand globally,especiallyintoemergingmarkets,they alsoassumegreaterlocation,geopoliticaland reputationalrisk. Realestateandfacilitiesasacorporate functionhasalwaysbeeninthebusinessoftrying topreventbadthings fromhappeningtothebusi- ness.“Ourunderstand- ingofthetypesofbad thingsthatcanhappen hasgottenmoremature. So,ourthinkingofwhat wearepreparingfor needstomaturealong withourunderstanding ofthoserisks, andwith ourabilitytousebetter dataaboutourown portfoliosandbetterdataaboutemergingrisks outintheworld,”saysMichaelJordan, managingdirectorforJLLandleadofthe company’sPeople&Process consultingpractice. Somecompanieshaveverysophisticatedrisk- managementprocessesinplace.Forexam-ple, theCREgroupatonehigh-profileMNCusesa 500-line-itemrisk-managementspreadsheet valuedoutacross13regionswhereitoperates aroundtheworld. Cybersecurity Althoughsomemightthinkofcybersecurity asanITissue,high-profilecasessuchasthe Targetcreditcardbreachshowhowcyberattacks canhaveadirectimpact onCRE.TheTarget securitybreachcame fromasubcontractor thathadsecurityaccess toserviceTargetasa client. So,cybersecurity threatsacrossthesupply chainwillrequiresome newthinking,saysAdam Hoy,MCR,globalwork-placeinnovation& operationsdirectoratUnile-ver.Inaddition, cybersecurityinrealestateisstillheavilyfocused onaccess.ItisimportantforCREteamstofocus onwhoisgettingintoyourbuild-ingsandwhat theyaredoing.“Dowehavetherightprotocols aroundhowwebringpeopleintoourbuildings? Dowehavetherightprotocolsonwheretheyhave accesstowithinthebuilding?” asksHoy.Insomecases,thatmaymeanputting specificzonesinplacethatallowvisitorsto accessonlycertainpartsofthebuilding,while otherareasremainoff-limitstovisitors. CREneedstoforgearelationshipwiththe chiefinformationofficer(CIO)andotherIT leadersandunderstandthecorporatestrategyin thisarea.“Obviously,alotofitstartswiththe basics.Fromaworkplacecontext,howcanyou reinforcethecompanypolicyaroundsecurityand passwordprotectionorthingslikethumbdrives,” saysEllzey.WhenCREhasasystemthatitneeds tointroduce,itisimportanttoworkcloselywith ITtomakesuretheyaregoingthroughthe appropriatetestingandthattheyhavefiltersand securitylayersinplace.“Itrequiresaheightened senseofvigilance,muchtighterpartnershipwith ITandmuchmorefrequentcommunicationand coordination,”shesays. Environment, energy and sustainability Inthepast,costsavingsweretheprimary driverbehindenergyefficiencyandsustainable initiatives.“Itisaveryactivetopic,butitmaynot bedrivenasmuchbycostandcostsavingsasit hasinthepast,”saysEllzey.“Ithinkitisgoingto bedrivenmorebyregulatoryissuesandcompa- nies’perspectivesonhowthisisgoingtosupport theirbroaderbrandand socialresponsibility objectives.” Corporationsare increasinglyfocusedon reducingtheircarbon emissions.Thestrategies toachievethosereduc- tionsandmovecloserto ZNE(e.g.,zeronet energy)oftenfallinto threemainbuckets,notes MikeBendewald,a managerattheRocky MountainInstitute,a U.S.-based,non-profit sustainabilityresearch andconsultingfirm.One isenergyefficiency, includingretrofitting buildingsorconstruct-ing betterbuildings.Twois addingrenewableenergy onsite.Thirdisoff-site, renewable-energypurchasing,suchasfor renewableenergycredits(RECs)orpower- purchaseagreements,where firmscontracttobuyenergyfromawindorsolar farm.“Off-siterenewablesistheareawherewe haveseenthemostgrowthofactivityfromcorpo- rations,”saysBendewald. Sustainabilityalsogoesbeyondbrick-and- mortarbuildingstoencompassurbanplanning andadesiretocreatemoresustainablecommu- nities.“We’readvocatingformorecompact,less sprawlingurbanareasasanimportantaspectof sustainability,”saysChrisBusch,directorof researchatEnergyInnovation. Corporate social responsibility Corporatesocialresponsibility(CSR)has becomeatoolforexpressingthevaluesofcom- paniesandtheirshareholders,awayoflinking organizationstopopularorimportantissues,and apointofprideforemployees.Inmanycases, CSRsimplyoffers companiesapathtodoing businessinawaythatlinksthemmorecloselyto theircommunities andhelpsthebusinessthrive overthelongterm.Andas withnearlyevery otheraspectofacompany’sbusinessplan,itcan alsobeusedtoattract andretaintalentbytelling workersandcandidatessomethingaboutwhatis importanttotheorganization. Canacompany’srealestatebeusedasatool forcorporatesocialresponsibility? Itisoftennot theprimaryvenueforCSRinanorganization,but itcancontributeinmanyinstances. “Greenbuildingsandoperationsunquestion- ablyreflectaresponsiblecompanywithastrong commitmenttoitssustainabilityobjectives,”says ColleenConklin,MSPH,directorofresearchfor SodexoCorporateServices.“CREcanalsobea mechanismforcorporationstofosterimproved employeehealthandwellbeing.Whilecertain healthandsafetystandardsareagiven,CREcan helpcorporationstakethisastepfurtherthrough facilityandspacedesign,buildingingreaterease andefficiencyofoperationalprocesses,giving occupantscontroloversomeaspectsoftheir environment,andprovidingergonomicelements andotherenvironmental features.” AlexandraTarmo, globalprocurement directorforWorkplace& TravelServicesat Unilever,believesthat realestateisatoolfor CSR.Thisshowsitself primarilyinbuilding efficienciesandlanduse policy,butTarmoalso
  • 47. SheridanPerkins, StandardChartered Bank LaurentBernard, Steelcase CristinaBanks, Universityof California,Berkeley D[C[MB[R201645 RajeevThakur, Newmark GrubbKnightFrank notesthathercompanyinstituteda“Respon-sible SourcingPolicy”toguidetheconductoftheir businesswithintegrityandrespectforhuman rights.Thepolicy,launchedin2014,sets requirementsonhumanandlaborrightsin businessrelationshipsthatcompaniesconduct withUnilever. The global economy Inaneraofrapidchange,onefactorthatisnow takenforgrantedistheglobalizationofwork, culture,andtheeconomy.Yetforeveryopportunity, thereisachallengetoovercome.Issuesof globalizationnecessarilyleadtoques-tionsoflocal significance,asthegovernmentalregulationsand culturalnormsinLagosareverydifferentthanthey areinSt.Petersburg.Andifmostmarketsareopen tocompetition,therulesgoverningthatcompetition arenotalwaysthesame. What’smore,globalcompanies,oftenwith real estateandfacilitiesineverymajorregionand dozensofcountries,arebydefinitionheavily exposedtofluctuatingeconomicconditions. Ifeveryglobalcompanyisvulnerableto upheavalsineverypartoftheworld,thequestion arises:Howcantheorganizationplanforwhatis, byitsverynature,unexpected?Canacompanybe future-proof?Itseemsobviousthatnoonecan adequatelyplanforeverycontingencyorbeim- munizedagainsteveryworldevent,butorganiza- tionshavearesponsibilitytoattempttoanticipate asmuchaspossible,andprepareforthelikeliest events.AsLaurent Bernard,vicepresident ofglobaltalentmanage- mentatSteelcase, notes,“beingnimble requiresacompanyto bepreparedevenwhen itdoesn’t knowwhat’s ahead.” SheridanPerkins, headofproperty, ASEANandSouthAsia withStandardChartered Bank,saysthatitis imperativetoremem-ber thatbusinessisdynamic, andconditionswill change–whetherfor betterorforworse–and thatchangeisinevitable. Eventhoughausterity measuresarea hardersellduringboomperiods,Perkinsnotes thatwhentheeconomyseemedtoberunning smoothlyinSoutheastAsia,hiscompanywas alreadyplanningforafuturewhenthingswould notbesogood.Byplanningintelligentlyduring goodtimes,acompanycanbebetterpositioned toweatherharderconditions.Hereiteratesthe importanceofnotgettingcaughtupineither euphoriaorgloom,becauseneitherfeelingwill lastforever. People, talent and wellbeing Businessesrecognizethattheirmostvaluable resourceisalsotheirgreatest cost,anditgoes homeattheendofeveryworkday.Peoplearea company’sbestsourceofinnovationandtheglue thatholdstheorganizationtogether.Withtherise oftechnologyanddecliningunemployment, therehasneverbeenahigherpremiumplacedon findingandkeepingtherightemployeesforeach organization. Ofcourse,oneofthewaystoretainthebest talentistoensurethat workersfeel engagedand connectedtoworkthatmatterstothem.Thedrive tosupportworkersbyengagingthemmorefully atworkisahottopictodayinCRE.While businessleaders aren’tsurehowto measure knowledge-workerproductivity,manyrealize thatit’simportanttoinvestintheemployeework- placeexperiencebecauseengagedandsupport-ed employeesaremorefocusedandenergeticabout fulfillingthecompany’s mission. “Employeeengagement”isanecessarilyvague term,coveringasitdoes thewayagivenworker feelsaboutworkandthe environmentinwhichit isperformed.Evenso, Cristina Banks,directorofthe InterdisciplinaryCenter forHealthyWorkplaces attheUniversityof California,Berkeley, assertsthatitisclear employeeshaveagreater senseofengagementwhentheirvalueand contributiontothebusinessisappreciated.Whether thattakestheformofformalrecognitionorsimply thewelcomingofideas,engagementdirectly followsthesenseofimportanceworkersfeelis attachedtotheircontribution.Inotherwords,when workersfeelvalued,theyare,infact,morevaluable. It is notonlyimportant forworkers to feel engaged;theymustalsobehealthy.Healthyand engaged workersaregreaterassetstocompanies thanthosewhoarenot,andcompaniesarepay- ingcloseattentiontotheroletheworkplacecan haveinthehealthofitsworkers.Infact,alackof engagementcanitselfhavephysicalconse- quences.Banksseesthismanifestednotonlyin workerturnover,butinabsenteeismandlossof productivity.Notingthatworkersspendmostof theirwakinghoursintheworkplace,sheadds, “We’reat aninflectionpointwhereit’sunder- stoodthatweneedtogethealthier.” The future of cities It’snosurprisethatbusiness,andthe economyasawhole,isbecomingincreasingly urbanized.Forhalfacentury,manycompanies movedfromcitycenterstosuburbancampuses inordertoexpand,controltheirenvironments, andbeclosertoworkers’homes.Inthepast decade,wehaveseenareversaltothistrendas manyofthesamecompanies relocatedtourban hubsforamixofreasons. Amongtheseis access to transit andthe most advancedtechnology,as well asthe continu-ingdesireforproximityto workers. Whathas changedin thislast instanceisthat youngprofes-sionals,aswell as someempty- nesters,havemadelifestyledecisionstolive in thecitycentersthathad fallenout offavor with earlier genera-tions. RajeevThakur,a locationstrategycon- sultantwithNewmark GrubbKnightFrank, seesatrendtoward urbanizationinsome, butnotall,industries, notingthatcompanies choosedowntowns, midtowns,andsuburban locationsbasedonthe natureoftheirworkforce (callcenteremployeesstilltendtoliveinoutlying areas,forinstance)andtheworkthatisrequired. Beth Mattson-Teig isa freelance business writer and editor based in Minneapolis, Minn. Shespecializes in commercial real estate and finance topics. Keith Pierce is a research analyst and marketing professional in the commercial real estate industry.