This document discusses how telecom companies can use customer analytics and insights to improve business performance. It describes how analyzing big data from various sources can help predict customer behavior and optimize the customer experience. The document provides examples of key performance indicators and metrics that carriers should monitor across the entire customer journey to better understand satisfaction and identify areas for improvement.
Blue Wind is a professional supply chain management partner that introduces new services using latest technologies. It focuses on supply chain process integration to improve efficiency, reduce costs and increase value for customers. Competition is now between entire supply chains rather than individual organizations. Blue Wind offers advanced procurement, ERP solutions, transportation, asset management, order fulfillment and other services. Implementing a supply chain approach can improve service levels, forecasting accuracy and avoid stockouts.
The document discusses SmartMenu, a restaurant menu system that uses artificial intelligence. It summarizes SmartMenu's features and business model, which involves reducing labor costs for restaurants by automating ordering and payments. The document then discusses SmartMenu's demand creation strategy, analyzing data from various marketing campaigns. It identifies the most effective channels and new partnership opportunities to attract customers of different sizes.
Sustainability and efficiency can seem like conflicting objectives in logistics. This document discusses some practical ways to improve sustainability through local traffic control, bundling shipments, variable parking pricing, and real-time route guidance using algorithms. It also examines how to decide between alternatives that are cheap but slow versus fast but expensive and polluting. Modelling supply chain performance can help optimize for integrated and sustainable operations by analyzing key indicators under different scenarios.
du pont 2005 Annual Meeting Proxy Statementfinance9
The document summarizes an investor meeting held by DuPont to increase shareholder value through productivity advancement, capital deployment, and growth acceleration. The agenda includes opening remarks, presentations on productivity advancement through cost improvements and process streamlining, capital deployment by reallocating resources from low-return businesses, and growth acceleration through bio-based materials expansion. Metrics like fixed costs as a percentage of sales and return on invested capital will be used to track performance. Specific initiatives involve tight cost control, benchmarking processes, implementing lean supply chains, and conducting streamlining pilots. The goal is to improve returns by at least 3 points over 3 years through these actions.
SmartMenu is a meal recommendation engine that develops ordering kiosks and tablet menus that integrate with existing point-of-sale (POS) systems. It offers several software offerings, including a virtual cashier to improve order accuracy and efficiency, a virtual dietitian to support health-conscious customers, and deals/loyalty programs. SmartMenu generates revenue through monthly subscriptions, licensing models where franchisors sell licenses to franchisees, and hybrid pay-per-use models with monthly floors. It processes payments through credit card transactions and shares revenues with partners.
The document discusses SmartMenu, a restaurant menu platform that provides personalized menu recommendations. It summarizes meetings with potential sales channels and partners. Key findings include that different SmartMenu features appeal to different sales channels, and that the buying process depends on restaurant size. Going forward, the top sales channels will be POS providers, daily deal providers, and nutrition analysis providers.
SmartMenu develops ordering software for restaurants to improve the customer experience. Their strategy is to partner with existing POS providers and hardware suppliers to offer integrated kiosk and tablet menu solutions. A key partnership is proposed with Healthy Dining Finder, a nutrition analysis company, to jointly offer a "virtual dietitian" product and share monthly revenues from customers. Next steps involve finalizing agreements and jointly pitching customers.
This document summarizes a workshop on innovation and value creation presented by Daniel Pandza at Tecnológico de Monterrey in Guadalajara, Mexico. The workshop discusses how innovation is the implementation of profitable ideas and the art of value creation and delivery for customers. It explores how to reframe products to meet higher customer needs and how innovation efforts can have varying impacts. The workshop also introduces the Business Model Canvas as a tool to manage innovation activities and relationships.
Blue Wind is a professional supply chain management partner that introduces new services using latest technologies. It focuses on supply chain process integration to improve efficiency, reduce costs and increase value for customers. Competition is now between entire supply chains rather than individual organizations. Blue Wind offers advanced procurement, ERP solutions, transportation, asset management, order fulfillment and other services. Implementing a supply chain approach can improve service levels, forecasting accuracy and avoid stockouts.
The document discusses SmartMenu, a restaurant menu system that uses artificial intelligence. It summarizes SmartMenu's features and business model, which involves reducing labor costs for restaurants by automating ordering and payments. The document then discusses SmartMenu's demand creation strategy, analyzing data from various marketing campaigns. It identifies the most effective channels and new partnership opportunities to attract customers of different sizes.
Sustainability and efficiency can seem like conflicting objectives in logistics. This document discusses some practical ways to improve sustainability through local traffic control, bundling shipments, variable parking pricing, and real-time route guidance using algorithms. It also examines how to decide between alternatives that are cheap but slow versus fast but expensive and polluting. Modelling supply chain performance can help optimize for integrated and sustainable operations by analyzing key indicators under different scenarios.
du pont 2005 Annual Meeting Proxy Statementfinance9
The document summarizes an investor meeting held by DuPont to increase shareholder value through productivity advancement, capital deployment, and growth acceleration. The agenda includes opening remarks, presentations on productivity advancement through cost improvements and process streamlining, capital deployment by reallocating resources from low-return businesses, and growth acceleration through bio-based materials expansion. Metrics like fixed costs as a percentage of sales and return on invested capital will be used to track performance. Specific initiatives involve tight cost control, benchmarking processes, implementing lean supply chains, and conducting streamlining pilots. The goal is to improve returns by at least 3 points over 3 years through these actions.
SmartMenu is a meal recommendation engine that develops ordering kiosks and tablet menus that integrate with existing point-of-sale (POS) systems. It offers several software offerings, including a virtual cashier to improve order accuracy and efficiency, a virtual dietitian to support health-conscious customers, and deals/loyalty programs. SmartMenu generates revenue through monthly subscriptions, licensing models where franchisors sell licenses to franchisees, and hybrid pay-per-use models with monthly floors. It processes payments through credit card transactions and shares revenues with partners.
The document discusses SmartMenu, a restaurant menu platform that provides personalized menu recommendations. It summarizes meetings with potential sales channels and partners. Key findings include that different SmartMenu features appeal to different sales channels, and that the buying process depends on restaurant size. Going forward, the top sales channels will be POS providers, daily deal providers, and nutrition analysis providers.
SmartMenu develops ordering software for restaurants to improve the customer experience. Their strategy is to partner with existing POS providers and hardware suppliers to offer integrated kiosk and tablet menu solutions. A key partnership is proposed with Healthy Dining Finder, a nutrition analysis company, to jointly offer a "virtual dietitian" product and share monthly revenues from customers. Next steps involve finalizing agreements and jointly pitching customers.
This document summarizes a workshop on innovation and value creation presented by Daniel Pandza at Tecnológico de Monterrey in Guadalajara, Mexico. The workshop discusses how innovation is the implementation of profitable ideas and the art of value creation and delivery for customers. It explores how to reframe products to meet higher customer needs and how innovation efforts can have varying impacts. The workshop also introduces the Business Model Canvas as a tool to manage innovation activities and relationships.
The document discusses two important dimensions for mobile broadband services:
1) The level of integration of a "factory" or operations, ranging from high to low integration.
2) The level of customer centricity of an organization and its product portfolio, ranging from high to low centricity.
These two dimensions can be used to categorize approaches to transformation in the industry as front runners with high integration and centricity, selective transformers, or integration skeptics with low levels of both.
This document discusses business models and how to innovate them. It provides a business model framework with four sections: operations, value, customer, and financial. Examples like Netflix and Dell are analyzed. The document suggests assessing your own business model by answering 10 questions. Scoring your answers indicates how "ugly" your baby (business model) is. Overall, the document aims to show that innovation is not just for technologists and provides a model for innovating your existing business model.
The document outlines various options for an asset manager named ABC to pursue "growth from the core" through expanding their investor base. It discusses leveraging segmentation and database profiles to focus efforts. Key strategies mentioned include prioritizing target clients, defining value propositions, identifying client needs, and customizing presentation stages. Metrics like sales volume, AUM, conversions, and retentions are identified to measure performance of integrated sales models across distribution channels and products.
The document discusses supply chain integration and challenges. It notes that supply chain is no longer just about moving parts, and that the primary challenge is balancing variable demand and supply at the lowest cost while meeting customer expectations. It discusses the need to shift focus from tools to value, control problems with misaligned metrics and information lead times, and the evolution of supply chain from process excellence to true integration across the extended supply chain. It provides a framework to start with a focus on cash and key value drivers, collaborating with customers and suppliers, and integrating planning, sourcing, production and delivery.
Customer Service Business Challenges And Pegas SolutionNicolas Cachoux
The document discusses a business challenge of delivering excellent customer experiences while reducing costs. It describes how current customer service environments have siloed systems and channels, making it difficult to provide unified, personalized service. The document then summarizes how the Pega software solution can help by providing an intent-driven, seamless cross-channel experience to improve satisfaction while increasing efficiency. It provides examples of three clients that achieved benefits like reduced resolution times, training costs, and increased retention through the Pega customer service solution.
Tavant Technologies Showcases its Field Service Mobilty Solution at WCM 2012 Tavant Technologies Inc.
Automation of Warranty Management applications helps improve warranty KPIs and reduce costs. But there is another other side of warranty that connects to the field repair process, which is often overlooked.
Service technicians are usually in the field to fix the customers’ problems proficiently, and should not be bothered with any other issues that could delay or hold their work. Be it preventive maintenance, unscheduled repair or warranty replacement, troubleshooting and decision making in the field is often intricate and time-consuming.
Also, field technicians strive to understand complex contract or warranty entitlements, policies, or service bulletins to make on-field decisions on troubleshooting or to evaluate the coverage for billing and warranty or service contracts.
Therefore, it’s important for organizations to mobilize their field service staff by automating the field service tasks, and connecting transactions in the field with warranty, contracts and other backend ERP systems.
In this white paper, the author discusses the real-life challenges faced by field technicians and how they can be empowered with mobility solutions to improve field productivity, increase accuracy of diagnostics, reduce warranty and invoicing cycle times, enhance service revenues, and most importantly, improve customer experience to make service excellence a strong selling point.
The document discusses global B2B eCommerce adoption from the business perspective. It provides context on the complexity of B2B supply chains and procurement processes. Key points covered include the magnitude of the global B2B contract goods market, what factors are driving companies' adoption of B2B eCommerce solutions, and what capabilities companies seek in such solutions to help streamline procurement and achieve strategic goals.
2011 open world oracle update_sales_and_service_contractsDZee Solutions
The document is an agenda for a presentation on Oracle's Sales and Service Contracts products. It summarizes the key benefits of upgrading to the latest versions, including accelerating sales cycles, increasing contract compliance, and streamlining renewals management. It also outlines the product roadmap and provides customer testimonials on realized efficiencies from using Oracle Contracts.
BNKe provides outsourced operations support for supply chain and logistics organizations. It offers services including parts planning and dispatch, field service coordination, installed base management, and logistics coordination. BNKe utilizes technology-enabled solutions and has expertise in industries such as hi-tech, automotive, aerospace, and energy. It aims to provide visibility, information, and outsourced operations to optimize clients' supply chains.
IFS is a Swedish software company founded in 1983 that develops and sells IFS Applications, an enterprise resource planning software. IFS Applications is used by over 2,000 customers in 54 countries. It provides software solutions for asset management, project management, manufacturing, and other business functions. The software is optimized for industries like aerospace, automotive, manufacturing and utilities. IFS has over 2,700 employees worldwide and annual revenues of over $350 million.
The document discusses a case study of a utility company using customer surveys and research to improve customer satisfaction. It implemented the EUCOPS framework, conducting random sampled surveys to understand customer consumption profiles, satisfaction levels, opinions, and preferences. This provided insights into priority areas for improvement and informed the development of new initiatives and investments. Key benefits included identifying top priorities, measuring initiative effectiveness, and informing strategic decision making.
You are viewing presentations from conferences that I have attended. Please enjoy & if we can help you with any logistics projects in the Americas please contact me at 678.364.3475
Bill was also on the Board of Directors for the St.Vincent DePaul Foodbank in Roseville California helping with the fund raising and meals to the poor program. While based in Northern California he was successful in fund raising programs for the Crusade of Mercy and helped Father Dan Madigan at the Sacramento Food Bank also. For 2008, Bill is a member of the Board for WORKTEC on also an Advisory Board Member for Boys and Girls Club for Metro Atlanta-Clayton County Chapter. See www.worktec.biz or www.bgcma.org . Bill is also on the Board of Directors for the Southeastern Warehouse Association & represents Georgia for 2010-2012.
Regards,
Bill Stankiewicz
Vice President and General Manager
Shippers Warehouse
Email: williams@shipperswarehouse.com
www.shipperswarehousega.com
http://www.linkedin.com/in/billstankiewicz2006
http://twitter.com/BillStankiewicz
http://www.topexecutivesnet.com/index.aspx
This document describes Cognicor's complaint automation solution. It uses artificial intelligence and natural language processing to automate over 50% of complaints, providing faster resolution. This reduces customer churn rates and complaint costs while increasing customer satisfaction. A case study shows potential 40% savings in costs and 55% retention of customer lifetime value for a sample company. Cognicor was founded in 2012 and uses AI technology from the IIIA-CSIC research institute to transform complaints resolution into a competitive advantage for companies.
The document introduces the QAD enterprise solution which provides integrated business process management across various domains like distribution, manufacturing, finance, and customer relationship management. It highlights key QAD modules for sales, purchasing, product structure, work centers, quality management, planning, scheduling, work orders, and inventory control that help optimize business processes and drive efficiency. Client lists include over 50 clients across various industries using QAD solutions for ERP implementation, business process optimization, and business intelligence.
The document provides examples of resources, activities, and costs for different startup examples including a life science company, robotic agriculture startup, medical device company, and Apple. Each example outlines key resources, activities, partnerships, costs, and potential revenue streams for the different business models.
This presentation will highlight challenges faced by online advertising companies & directory search companies and how they can overcome same through an efficient business process system - as used in telecom domain.
Easy Bites: Lean Start-Up in Developing CountriesOliver Koch
Easy Bites is an internet startup that provides location-based food delivery services to the local Kurdish community. It follows lean and agile principles, with a build-measure-learn orientation and focus on validated learning. The document outlines Easy Bites' agile development approach, mobile aspects, quality assurance processes, and business model details such as key activities, partnerships, customer segments, and revenue streams.
Presentation To Association Of Strategic Alliance Professionals Feb 12 2009Mike Bowes
Presentation made to 2009 ASAP Global Alliance Summit in Fort Lauderdale. Describes a joint venture of 5 metalworking competitors to seek new markets and business. Explores elements of innovation in business model in manufacturing. For PPT contact directly.
The document outlines strategies for increasing service revenue from Oracle service contracts. It discusses implementing strategies like improving the customer renewal process and rates through tools in Oracle E-Business Suite Release 12, which allow for flexible assignment rules and an online acceptance portal. It also discusses leveraging capabilities like contract segmentation, evergreen renewals, and online renewals to reduce contract leakage and uplift renewal rates. Finally, it provides an overview of how Oracle has implemented service contracts globally on a single instance to streamline administration and contract management.
The document describes Dunwoody Group's Eclipse ARM Analytics product. It provides proven executive experience in collections, specialized products for the credit and collections market, and a dynamic scoring model called the Eclipse Model. The Eclipse Model provides operational intelligence through predictive scoring capabilities that maximize recoveries and reduce costs. It is customized for each client portfolio and designed to evolve with the client's strategies.
This document provides an overview of 13 ITIL mind maps related to IT service management. The mind maps cover topics such as ITIL service strategy, service design, service transition, service operation, and continual service improvement. For each topic, the mind maps define relevant processes, functions, roles, and relationships to help explain the ITIL framework and best practices for delivering quality IT services.
The document discusses two important dimensions for mobile broadband services:
1) The level of integration of a "factory" or operations, ranging from high to low integration.
2) The level of customer centricity of an organization and its product portfolio, ranging from high to low centricity.
These two dimensions can be used to categorize approaches to transformation in the industry as front runners with high integration and centricity, selective transformers, or integration skeptics with low levels of both.
This document discusses business models and how to innovate them. It provides a business model framework with four sections: operations, value, customer, and financial. Examples like Netflix and Dell are analyzed. The document suggests assessing your own business model by answering 10 questions. Scoring your answers indicates how "ugly" your baby (business model) is. Overall, the document aims to show that innovation is not just for technologists and provides a model for innovating your existing business model.
The document outlines various options for an asset manager named ABC to pursue "growth from the core" through expanding their investor base. It discusses leveraging segmentation and database profiles to focus efforts. Key strategies mentioned include prioritizing target clients, defining value propositions, identifying client needs, and customizing presentation stages. Metrics like sales volume, AUM, conversions, and retentions are identified to measure performance of integrated sales models across distribution channels and products.
The document discusses supply chain integration and challenges. It notes that supply chain is no longer just about moving parts, and that the primary challenge is balancing variable demand and supply at the lowest cost while meeting customer expectations. It discusses the need to shift focus from tools to value, control problems with misaligned metrics and information lead times, and the evolution of supply chain from process excellence to true integration across the extended supply chain. It provides a framework to start with a focus on cash and key value drivers, collaborating with customers and suppliers, and integrating planning, sourcing, production and delivery.
Customer Service Business Challenges And Pegas SolutionNicolas Cachoux
The document discusses a business challenge of delivering excellent customer experiences while reducing costs. It describes how current customer service environments have siloed systems and channels, making it difficult to provide unified, personalized service. The document then summarizes how the Pega software solution can help by providing an intent-driven, seamless cross-channel experience to improve satisfaction while increasing efficiency. It provides examples of three clients that achieved benefits like reduced resolution times, training costs, and increased retention through the Pega customer service solution.
Tavant Technologies Showcases its Field Service Mobilty Solution at WCM 2012 Tavant Technologies Inc.
Automation of Warranty Management applications helps improve warranty KPIs and reduce costs. But there is another other side of warranty that connects to the field repair process, which is often overlooked.
Service technicians are usually in the field to fix the customers’ problems proficiently, and should not be bothered with any other issues that could delay or hold their work. Be it preventive maintenance, unscheduled repair or warranty replacement, troubleshooting and decision making in the field is often intricate and time-consuming.
Also, field technicians strive to understand complex contract or warranty entitlements, policies, or service bulletins to make on-field decisions on troubleshooting or to evaluate the coverage for billing and warranty or service contracts.
Therefore, it’s important for organizations to mobilize their field service staff by automating the field service tasks, and connecting transactions in the field with warranty, contracts and other backend ERP systems.
In this white paper, the author discusses the real-life challenges faced by field technicians and how they can be empowered with mobility solutions to improve field productivity, increase accuracy of diagnostics, reduce warranty and invoicing cycle times, enhance service revenues, and most importantly, improve customer experience to make service excellence a strong selling point.
The document discusses global B2B eCommerce adoption from the business perspective. It provides context on the complexity of B2B supply chains and procurement processes. Key points covered include the magnitude of the global B2B contract goods market, what factors are driving companies' adoption of B2B eCommerce solutions, and what capabilities companies seek in such solutions to help streamline procurement and achieve strategic goals.
2011 open world oracle update_sales_and_service_contractsDZee Solutions
The document is an agenda for a presentation on Oracle's Sales and Service Contracts products. It summarizes the key benefits of upgrading to the latest versions, including accelerating sales cycles, increasing contract compliance, and streamlining renewals management. It also outlines the product roadmap and provides customer testimonials on realized efficiencies from using Oracle Contracts.
BNKe provides outsourced operations support for supply chain and logistics organizations. It offers services including parts planning and dispatch, field service coordination, installed base management, and logistics coordination. BNKe utilizes technology-enabled solutions and has expertise in industries such as hi-tech, automotive, aerospace, and energy. It aims to provide visibility, information, and outsourced operations to optimize clients' supply chains.
IFS is a Swedish software company founded in 1983 that develops and sells IFS Applications, an enterprise resource planning software. IFS Applications is used by over 2,000 customers in 54 countries. It provides software solutions for asset management, project management, manufacturing, and other business functions. The software is optimized for industries like aerospace, automotive, manufacturing and utilities. IFS has over 2,700 employees worldwide and annual revenues of over $350 million.
The document discusses a case study of a utility company using customer surveys and research to improve customer satisfaction. It implemented the EUCOPS framework, conducting random sampled surveys to understand customer consumption profiles, satisfaction levels, opinions, and preferences. This provided insights into priority areas for improvement and informed the development of new initiatives and investments. Key benefits included identifying top priorities, measuring initiative effectiveness, and informing strategic decision making.
You are viewing presentations from conferences that I have attended. Please enjoy & if we can help you with any logistics projects in the Americas please contact me at 678.364.3475
Bill was also on the Board of Directors for the St.Vincent DePaul Foodbank in Roseville California helping with the fund raising and meals to the poor program. While based in Northern California he was successful in fund raising programs for the Crusade of Mercy and helped Father Dan Madigan at the Sacramento Food Bank also. For 2008, Bill is a member of the Board for WORKTEC on also an Advisory Board Member for Boys and Girls Club for Metro Atlanta-Clayton County Chapter. See www.worktec.biz or www.bgcma.org . Bill is also on the Board of Directors for the Southeastern Warehouse Association & represents Georgia for 2010-2012.
Regards,
Bill Stankiewicz
Vice President and General Manager
Shippers Warehouse
Email: williams@shipperswarehouse.com
www.shipperswarehousega.com
http://www.linkedin.com/in/billstankiewicz2006
http://twitter.com/BillStankiewicz
http://www.topexecutivesnet.com/index.aspx
This document describes Cognicor's complaint automation solution. It uses artificial intelligence and natural language processing to automate over 50% of complaints, providing faster resolution. This reduces customer churn rates and complaint costs while increasing customer satisfaction. A case study shows potential 40% savings in costs and 55% retention of customer lifetime value for a sample company. Cognicor was founded in 2012 and uses AI technology from the IIIA-CSIC research institute to transform complaints resolution into a competitive advantage for companies.
The document introduces the QAD enterprise solution which provides integrated business process management across various domains like distribution, manufacturing, finance, and customer relationship management. It highlights key QAD modules for sales, purchasing, product structure, work centers, quality management, planning, scheduling, work orders, and inventory control that help optimize business processes and drive efficiency. Client lists include over 50 clients across various industries using QAD solutions for ERP implementation, business process optimization, and business intelligence.
The document provides examples of resources, activities, and costs for different startup examples including a life science company, robotic agriculture startup, medical device company, and Apple. Each example outlines key resources, activities, partnerships, costs, and potential revenue streams for the different business models.
This presentation will highlight challenges faced by online advertising companies & directory search companies and how they can overcome same through an efficient business process system - as used in telecom domain.
Easy Bites: Lean Start-Up in Developing CountriesOliver Koch
Easy Bites is an internet startup that provides location-based food delivery services to the local Kurdish community. It follows lean and agile principles, with a build-measure-learn orientation and focus on validated learning. The document outlines Easy Bites' agile development approach, mobile aspects, quality assurance processes, and business model details such as key activities, partnerships, customer segments, and revenue streams.
Presentation To Association Of Strategic Alliance Professionals Feb 12 2009Mike Bowes
Presentation made to 2009 ASAP Global Alliance Summit in Fort Lauderdale. Describes a joint venture of 5 metalworking competitors to seek new markets and business. Explores elements of innovation in business model in manufacturing. For PPT contact directly.
The document outlines strategies for increasing service revenue from Oracle service contracts. It discusses implementing strategies like improving the customer renewal process and rates through tools in Oracle E-Business Suite Release 12, which allow for flexible assignment rules and an online acceptance portal. It also discusses leveraging capabilities like contract segmentation, evergreen renewals, and online renewals to reduce contract leakage and uplift renewal rates. Finally, it provides an overview of how Oracle has implemented service contracts globally on a single instance to streamline administration and contract management.
The document describes Dunwoody Group's Eclipse ARM Analytics product. It provides proven executive experience in collections, specialized products for the credit and collections market, and a dynamic scoring model called the Eclipse Model. The Eclipse Model provides operational intelligence through predictive scoring capabilities that maximize recoveries and reduce costs. It is customized for each client portfolio and designed to evolve with the client's strategies.
This document provides an overview of 13 ITIL mind maps related to IT service management. The mind maps cover topics such as ITIL service strategy, service design, service transition, service operation, and continual service improvement. For each topic, the mind maps define relevant processes, functions, roles, and relationships to help explain the ITIL framework and best practices for delivering quality IT services.
I recently spoke at the BPO India Forum event on the topic of Workforce productivity & the role of services workforce in BPOs in driving end consumer experience. I have suggested an approach for organizations to achieve significant improvements in service delivery while keeping costs constant, thereby allowing the BPO to achieve non-linear growth.
Tieto Corporation provides customer experience integration solutions, servicing over 100 million European consumers daily. They have 600 specialists focused on CRM, customer service, and self-service. Tieto has experience working with clients in financial services, telecom, utility and other sectors to design, develop, and manage applications for contact centers, retail operations, and online customer interactions handling over 1 million contacts per month.
Capgemini Consulting provides strategic business innovation services focused on developing new business models that significantly increase revenue and decrease costs through innovations in a company's value proposition, customer relationships, distribution channels, partner networks, and cost and revenue structures. Their business model innovation framework helps companies analyze and refine the key elements of their business model to develop an implementation roadmap. Capgemini also assists with operating model, commercial, and value chain innovations to lower costs and increase revenue streams.
KD Services is a third party logistics company that specializes in packaging, assembly, compliance, storage and distribution services. With over 15 years of experience and sustained 30% annual growth, they have become a leader in their industry across Canada. They utilize state-of-the-art technology and a dedicated team to efficiently complete all projects. One example is a promotional cosmetics kit project for Pierre Fabre, where KD Services packaged samples, brochures and other components into promotional bags with labels within tight timelines and quality standards.
KD Services is a third party logistics provider specializing in packaging, assembly, compliance, and distribution services for the cosmetic, pharmaceutical, and retail industries. With over 15 years of experience and sustained 30% annual growth, KD Services has completed thousands of projects for loyal clients. The company utilizes state-of-the-art technology across its 70,000 square foot facility to efficiently handle projects of any size or complexity with a dedicated team of over 100 experts.
KD Services is a third party logistics provider specializing in packaging, assembly, compliance, and distribution services for the cosmetic, pharmaceutical, and retail industries. With over 15 years of experience and sustained 30% annual growth, KD Services has completed thousands of projects for loyal clients. The company utilizes state-of-the-art technology across its 70,000 square foot facility to efficiently handle projects of any size or complexity with a dedicated team of over 100 experts.
This document discusses strategies for Associated Manufacturing Marketing Group (AMMG) to stand out in a crowded marketplace. It proposes that AMMG position itself as a strategic partner offering holistic solutions, rather than just products. The strategies outlined include developing collaborative partnerships, implementing an e-marketing plan, and measuring success based on metrics like increased revenue and market growth through innovation. The overall aim is for AMMG to deliver superior customer experiences and build long-term relationships.
QlikView provides a concise 3 sentence summary:
QlikView is a business intelligence tool that loads data into memory, allowing for real-time associative search across multiple data sources. It bypasses traditional BI challenges by using one tool from one vendor that is end-user driven and allows changes to be made in minutes. Gartner recognized QlikView as a leader in its 2011 Magic Quadrant for its ease of use and ability to put data discovery and analysis into the hands of business users.
Cisco took a two-step approach to globalizing its finance operations through shared services centers. It first established regional shared service centers in 2006 and then created a global shared service center in 2008 managed through a hybrid model with a third-party vendor. This allowed Cisco to improve efficiency, effectiveness and scalability as its business grew increasingly global and complex. Cisco then continued evolving its shared services model through stabilization, organizational redesigns, third-party relationships and country enablement to further support the business.
Octo Consulting Group Corporate Capabilities Briefing Slide Sharefnelowet
Octo Consulting Group is an IT consulting firm that has been in business for over 10 years. It has over $100 million in annual revenue and primarily serves government clients, retaining over 90% of its clients. Octo provides services such as enterprise architecture, performance-based acquisition, enterprise portfolio management, and critical program management to clients such as various government agencies and commercial companies.
This document summarizes an agenda for a business model workshop hosted by Kristian Krämer of the Alexandra Institute. The agenda includes a presentation on the Business Model Canvas and 10 new rules for the automotive industry. The workshop will guide participants through exercises to identify their value propositions, customer segments and needs, competitors, and fitting their project into the Business Model Canvas. The document provides background on business models and their key components to establish a shared understanding among participants.
The document discusses turning operational outcome metrics into predictive forecasting models. It provides statistics on the growth of physician assistants as a profession, including the number currently certified and projected employment figures. It also lists the top primary work settings and specialties for PAs. The document advocates for business intelligence solutions to gather and analyze organizational data in order to forecast revenues, expenses, and key performance indicators. It describes adaptive planning and analytics platforms, predictive modeling using SPSS Modeler, and visualization tools that can help glean insights from operational data.
This document provides an overview of the Customer Value Map process used by the company to gain insights into customers' challenges, needs, and drivers. The process involves interviewing internal and external stakeholders at different levels, discerning key trends and highlights, identifying opportunities, scoring opportunities based on fit and feasibility, and providing recommendations and results aimed at growth and increased profitability through refined messaging, product improvements, new products/services, and new markets/channels. Customer Value Mapping can also provide visibility into customers' entire buying journey to better meet their needs at each step.
The document discusses talent management at LeasePlan. It provides an overview of LeasePlan's organizational lifecycle model and how critical success factors change over time as a company matures. It also discusses LeasePlan's strategy for developing talent, including identifying high potentials, developing career paths, and holding management development platforms. The talent development programs aim to provide leadership training, management skills training, and broader business knowledge.
This document describes a SaaS benchmarking study conducted by The Alexander Group to provide sales leaders at SaaS companies with actionable data to inform their 2012 sales strategies. The study collects data on sales coverage and processes, revenue and costs, and sales compensation to benchmark metrics and identify opportunities to improve sales performance. Participating companies provide financial and sales data through a standardized template and take part in interviews and validation calls. Upon completion, participants receive a report with insights but no company-specific data.
This document summarizes a presentation given on quality processes at Ferroli & Associates. It discusses developing a system to map processes, streamline them, and control results. The presentation covers input/output flows, quality principles, process improvement methods, and measurement. It also provides examples of analyzing customer types, problem solving techniques, and plans for quality projects and file server reorganization. The goal is to continually improve customer satisfaction, reduce waste, and simplify processes through engagement and growth of resources.
Similar to Alcatel-Lucent Motive: Customer Insights to Improve Performance by David Stephenson (20)