Lync is a communication tool that allows users to instant message, make phone calls, video calls, and conference calls. It also features a whiteboard tool for collaboration. Users can transfer calls directly or consult with the receiving party before transferring. Conference calls can include multiple internal or external participants.
The Ultimate Guide to Skype Tips & TricksDoug McLennan
47 ways to improve your Skype experience.
Learn how to…
Manage your contacts, use secret emoticons, master in-call controls, stop annoying pop-ups, create keyboard shortcuts, protect your privacy, backup your Skype data
…and much more
Presented by Zaplee
Lync is the new name for Microsoft's unified communications platform formerly known as Office Communications Server. It functions as both an IP-PBX and a software-based telephony system fully integrated into the desktop experience. Key differences between Lync and OCS include enhanced resilience, call admission control for bandwidth management, and media bypass to reduce Mediation server load. The Central Management Store replaces Active Directory for centralized configuration management across Lync roles. Upcoming features include Lync mobile clients and integration with Skype.
This document introduces Microsoft Lync 2010 and provides an overview of unified communications. It discusses how Lync 2010 can help decrease costs through lower messaging, travel, telephony, and real estate expenses while also improving business outcomes like productivity, sales cycles, and customer issue resolution. The document demonstrates Lync 2010 and discusses Microsoft's business productivity infrastructure. It also covers Lync 2010 adoption rates, drivers of adoption, ecosystem partners, and hosting partners.
Each month, join us as we highlight and discuss hot topics ranging from the future of higher education to wearable technology, best productivity hacks and secrets to hiring top talent. Upload your SlideShares, and share your expertise with the world!
Not sure what to share on SlideShare?
SlideShares that inform, inspire and educate attract the most views. Beyond that, ideas for what you can upload are limitless. We’ve selected a few popular examples to get your creative juices flowing.
SlideShare is a global platform for sharing presentations, infographics, videos and documents. It has over 18 million pieces of professional content uploaded by experts like Eric Schmidt and Guy Kawasaki. The document provides tips for setting up an account on SlideShare, uploading content, optimizing it for searchability, and sharing it on social media to build an audience and reputation as a subject matter expert.
Microsoft Lync 2013 for Windows Mobile 8 - Training TemplateDavid J Rosenthal
The document provides guidance on installing and using Lync 2013 on Windows Phone 8. It allows users to communicate via presence, instant messaging, voice, and video calls using Wi-Fi or cellular data connections. The document outlines how to sign in to Lync, set statuses and personal notes, find and contact people, have conversations via chat, calls or meetings, and set call forwarding and voicemail options.
This document provides 9 tips for harnessing the full power of Microsoft Lync. The tips include easily adding contacts to conference calls, muting background noise, setting up virtual lobbies for meeting participants, transferring calls between devices, searching for experts using skills, setting status change alerts for contacts, setting simultaneous ring for calls, enabling federation to connect with external contacts, and recording and sharing meetings.
The Ultimate Guide to Skype Tips & TricksDoug McLennan
47 ways to improve your Skype experience.
Learn how to…
Manage your contacts, use secret emoticons, master in-call controls, stop annoying pop-ups, create keyboard shortcuts, protect your privacy, backup your Skype data
…and much more
Presented by Zaplee
Lync is the new name for Microsoft's unified communications platform formerly known as Office Communications Server. It functions as both an IP-PBX and a software-based telephony system fully integrated into the desktop experience. Key differences between Lync and OCS include enhanced resilience, call admission control for bandwidth management, and media bypass to reduce Mediation server load. The Central Management Store replaces Active Directory for centralized configuration management across Lync roles. Upcoming features include Lync mobile clients and integration with Skype.
This document introduces Microsoft Lync 2010 and provides an overview of unified communications. It discusses how Lync 2010 can help decrease costs through lower messaging, travel, telephony, and real estate expenses while also improving business outcomes like productivity, sales cycles, and customer issue resolution. The document demonstrates Lync 2010 and discusses Microsoft's business productivity infrastructure. It also covers Lync 2010 adoption rates, drivers of adoption, ecosystem partners, and hosting partners.
Each month, join us as we highlight and discuss hot topics ranging from the future of higher education to wearable technology, best productivity hacks and secrets to hiring top talent. Upload your SlideShares, and share your expertise with the world!
Not sure what to share on SlideShare?
SlideShares that inform, inspire and educate attract the most views. Beyond that, ideas for what you can upload are limitless. We’ve selected a few popular examples to get your creative juices flowing.
SlideShare is a global platform for sharing presentations, infographics, videos and documents. It has over 18 million pieces of professional content uploaded by experts like Eric Schmidt and Guy Kawasaki. The document provides tips for setting up an account on SlideShare, uploading content, optimizing it for searchability, and sharing it on social media to build an audience and reputation as a subject matter expert.
Microsoft Lync 2013 for Windows Mobile 8 - Training TemplateDavid J Rosenthal
The document provides guidance on installing and using Lync 2013 on Windows Phone 8. It allows users to communicate via presence, instant messaging, voice, and video calls using Wi-Fi or cellular data connections. The document outlines how to sign in to Lync, set statuses and personal notes, find and contact people, have conversations via chat, calls or meetings, and set call forwarding and voicemail options.
This document provides 9 tips for harnessing the full power of Microsoft Lync. The tips include easily adding contacts to conference calls, muting background noise, setting up virtual lobbies for meeting participants, transferring calls between devices, searching for experts using skills, setting status change alerts for contacts, setting simultaneous ring for calls, enabling federation to connect with external contacts, and recording and sharing meetings.
This document provides instructions for using various features of Microsoft Unified Communications software, including instant messaging, conferencing, desktop sharing, and managing contacts. Key tasks like starting an IM, joining a conference, scheduling meetings, and customizing presence settings are summarized step-by-step. Tips are also provided for etiquette when communicating with contacts via this software.
Microsoft lync 2010_voice_and_video_training_rtmPeter Diaz
This document provides an overview and objectives for Microsoft Lync 2010 voice and video training. The training covers making and receiving phone calls, managing calls, call forwarding, conference calls, and joining video calls. It includes instructions for using Lync's voice and video features as well as tips for common issues like echoing audio and last minute resolutions for online meetings. The objectives are to learn how to use Lync's integrated communication tools for voice, video, instant messaging, and conferencing.
The document provides instructions for using various audio and calling features in Lync 2013, including how to:
1. Set up audio devices and control audio calls by putting calls on hold, muting, and transferring.
2. Check voicemails and take actions like playing, deleting, or marking as read.
3. Make calls by selecting contacts, using the dial pad, or starting conference calls and inviting more people.
Enhance Business Communications using Skype for BusinessTuan Yang
With Skype for Business, you can simplify your infrastructure with one platform for calling, conferencing, video, and sharing. Implementation of Skype for Business can help your organisation increase staff productivity, improve collaboration and lower cost.
Agenda:
» Overview of Skype for Business
» Connect with people inside and outside your company
» Web based Conference Meetings
» Integration with other Microsoft Applications (Outlook, Word, etc.)
This quick start guide provides instructions for basic phone features of the Polycom VVX 400 & 410 desktop phone including:
1. Understanding the phone icons and basic call functions like placing, answering, ignoring calls.
2. Accessing recent calls, directories, settings and other phone views.
3. Instructions for placing calls, transferring calls, setting up conference calls and accessing voicemail.
4. Contact information is provided for support.
1. The document provides instructions for setting up audio devices and making calls using Lync. It describes how to select audio devices, start calls with contacts, use call controls like mute and hold, start conference calls, and answer incoming calls.
2. Additional instructions include how to invite more people to an existing call and how to add audio to turn an instant message conversation into a voice call.
3. Quick steps are provided for common call tasks in Lync like making calls, joining meetings, controlling audio features during calls, and handling incoming calls.
Successful Meetings with Lync 2013 - Template for Training - AtidanDavid J Rosenthal
This document provides guidance on using Microsoft Lync 2013 for successful meetings. It discusses getting started with Lync 2013 by checking audio and video devices. It offers best practices for meetings such as muting audio when not speaking and using a wired internet connection. It also covers scheduling meetings in Outlook, joining meetings, sharing content during meetings such as presentations, and recording meetings.
This document provides a quick start guide for the Polycom VVX 300 & 310 6-Line desktop phone. It covers basic phone features like placing and receiving calls, transferring calls, setting up conference calls, and accessing voicemail. It also explains how to use the phone interface and views, customize settings, and access the contact directory and calendar. The guide is intended to help new users understand the basic functionality of the VVX 300/310 phone.
This document provides quick tips for using the Polycom CX5000 system with Microsoft Lync, Office Communicator, and Live Meeting. It outlines how to place and answer audio and video calls, join scheduled meetings, share content, record conversations, and manage PSTN phone calls. The status indicators and buttons on the CX5000 are also described.
Slide deck of the presentation I did for Collaboration with Skype for Business and Outlook user awareness project for the Knit Cluster of Hirdaramani Group in Sri Lanka.
Microsoft lync 2010_cx600_device_training_rtm shared by voip.com.vnTran Thanh
The document provides instructions for setting up and using the Polycom CX600 desk phone with Microsoft Lync 2010. It describes connecting the phone to a computer, signing into the phone with Lync credentials, and navigating and using the phone's display, menus, contact list, calendar, call logs, and voicemail. It also explains how to place, answer, and end calls, adjust volume, put calls on hold, forward calls, and host conferences using the phone.
This document provides instructions for agents on making outbound calls using the CUNA Mutual – Gryphon Outbound Pilot. It details how to log into the necessary systems, view lead information, determine call eligibility, initiate calls, navigate scripts, document dispositions, and handle various call outcomes. Tips are also provided around call times, common issues, and escalation procedures.
1) ShoreTel is the phone system used at CDP that allows employees to track contacts, call history, colleagues' call status, and more through a phone/headset combo and ShoreTel app.
2) To use ShoreTel, employees log into the app by clicking its icon and can pin it to their taskbar for easy access.
3) The app's main menu displays colleagues' call statuses through icons. Employees must activate their "agent status" by logging into their desk phone to receive incoming calls.
Lync 2013 IM Presence and Contacts guidegrahampriley
The document provides instructions for adding contacts, changing presence status, accepting instant messages, and other common tasks in Microsoft Lync. It explains how to add contacts from search results or a company directory. Presence statuses like Available, Away, Do Not Disturb are described. Instructions are given for sending IMs, adding audio/video, and finding previous conversations. Groups can be created to see availability of team members.
This document provides instructions for using various voice and audio functions in Lync, including checking voicemail, setting up audio devices, making calls, answering calls, controlling audio during calls, adding participants to calls, and starting conference calls. Key steps include clicking the Phone tab to see voicemail, selecting an audio device and adjusting volume, clicking a contact's picture or Phone button to call, clicking numbers on the dial pad to call a number, clicking buttons like Hold Call, Mute, and Transfer Call during calls, clicking to answer incoming calls, inviting more people to calls, selecting multiple contacts and clicking Start a Conference Call, and pausing on the Phone icon during chats to add audio.
This quick start guide provides instructions for using the essential features of the Polycom VVX 500 and VVX 600 desktop phones, including placing and answering calls, transferring calls, using the contact directory, setting up voicemail, call forwarding options, conference calls, and adjusting ringer volume. The guide explains the phone screens and icons and walks through basic call functions, directories, voicemail, call forwarding, conferencing, and volume control. It also provides contact information for support.
As radio searches for ways to increase audience engagement, Zipwhip allows stations to communicate with their listeners through text messaging using their existing request or studio phone number. Zipwhip is an easy to use and affordable service for stations that have a tight budget. Your listeners are already texting, why not allow them to text their favorite station to request the next song or ask the on-air DJ general questions?
RingCentral provides a basic start guide for new users that covers getting started, accessing accounts online or via mobile apps, an overview of the main pages and features, settings, tools, do not disturb, making calls, messages, contacts, activity logs, call forwarding, greetings, call screening, faxing, phones and apps. The guide is organized by topic and provides step-by-step instructions on how to use each feature with accompanying screenshots.
This document provides instructions for using the Comodo Unite application, which allows secure instant messaging and remote access. It can be started from the start menu, system tray icon, or desktop shortcut. Users enter their username and password to sign in. The file menu bar, information panel, contacts tab, and networks tab are used for navigation. Desktop sharing is initiated by right clicking a contact and selecting the option, and the remote user must accept. New contacts are added by entering their ID and group in the add contact dialog. The conversation dialog is used for messaging and remote access sessions.
This document provides instructions for using various features of Microsoft Unified Communications software, including instant messaging, conferencing, desktop sharing, and managing contacts. Key tasks like starting an IM, joining a conference, scheduling meetings, and customizing presence settings are summarized step-by-step. Tips are also provided for etiquette when communicating with contacts via this software.
Microsoft lync 2010_voice_and_video_training_rtmPeter Diaz
This document provides an overview and objectives for Microsoft Lync 2010 voice and video training. The training covers making and receiving phone calls, managing calls, call forwarding, conference calls, and joining video calls. It includes instructions for using Lync's voice and video features as well as tips for common issues like echoing audio and last minute resolutions for online meetings. The objectives are to learn how to use Lync's integrated communication tools for voice, video, instant messaging, and conferencing.
The document provides instructions for using various audio and calling features in Lync 2013, including how to:
1. Set up audio devices and control audio calls by putting calls on hold, muting, and transferring.
2. Check voicemails and take actions like playing, deleting, or marking as read.
3. Make calls by selecting contacts, using the dial pad, or starting conference calls and inviting more people.
Enhance Business Communications using Skype for BusinessTuan Yang
With Skype for Business, you can simplify your infrastructure with one platform for calling, conferencing, video, and sharing. Implementation of Skype for Business can help your organisation increase staff productivity, improve collaboration and lower cost.
Agenda:
» Overview of Skype for Business
» Connect with people inside and outside your company
» Web based Conference Meetings
» Integration with other Microsoft Applications (Outlook, Word, etc.)
This quick start guide provides instructions for basic phone features of the Polycom VVX 400 & 410 desktop phone including:
1. Understanding the phone icons and basic call functions like placing, answering, ignoring calls.
2. Accessing recent calls, directories, settings and other phone views.
3. Instructions for placing calls, transferring calls, setting up conference calls and accessing voicemail.
4. Contact information is provided for support.
1. The document provides instructions for setting up audio devices and making calls using Lync. It describes how to select audio devices, start calls with contacts, use call controls like mute and hold, start conference calls, and answer incoming calls.
2. Additional instructions include how to invite more people to an existing call and how to add audio to turn an instant message conversation into a voice call.
3. Quick steps are provided for common call tasks in Lync like making calls, joining meetings, controlling audio features during calls, and handling incoming calls.
Successful Meetings with Lync 2013 - Template for Training - AtidanDavid J Rosenthal
This document provides guidance on using Microsoft Lync 2013 for successful meetings. It discusses getting started with Lync 2013 by checking audio and video devices. It offers best practices for meetings such as muting audio when not speaking and using a wired internet connection. It also covers scheduling meetings in Outlook, joining meetings, sharing content during meetings such as presentations, and recording meetings.
This document provides a quick start guide for the Polycom VVX 300 & 310 6-Line desktop phone. It covers basic phone features like placing and receiving calls, transferring calls, setting up conference calls, and accessing voicemail. It also explains how to use the phone interface and views, customize settings, and access the contact directory and calendar. The guide is intended to help new users understand the basic functionality of the VVX 300/310 phone.
This document provides quick tips for using the Polycom CX5000 system with Microsoft Lync, Office Communicator, and Live Meeting. It outlines how to place and answer audio and video calls, join scheduled meetings, share content, record conversations, and manage PSTN phone calls. The status indicators and buttons on the CX5000 are also described.
Slide deck of the presentation I did for Collaboration with Skype for Business and Outlook user awareness project for the Knit Cluster of Hirdaramani Group in Sri Lanka.
Microsoft lync 2010_cx600_device_training_rtm shared by voip.com.vnTran Thanh
The document provides instructions for setting up and using the Polycom CX600 desk phone with Microsoft Lync 2010. It describes connecting the phone to a computer, signing into the phone with Lync credentials, and navigating and using the phone's display, menus, contact list, calendar, call logs, and voicemail. It also explains how to place, answer, and end calls, adjust volume, put calls on hold, forward calls, and host conferences using the phone.
This document provides instructions for agents on making outbound calls using the CUNA Mutual – Gryphon Outbound Pilot. It details how to log into the necessary systems, view lead information, determine call eligibility, initiate calls, navigate scripts, document dispositions, and handle various call outcomes. Tips are also provided around call times, common issues, and escalation procedures.
1) ShoreTel is the phone system used at CDP that allows employees to track contacts, call history, colleagues' call status, and more through a phone/headset combo and ShoreTel app.
2) To use ShoreTel, employees log into the app by clicking its icon and can pin it to their taskbar for easy access.
3) The app's main menu displays colleagues' call statuses through icons. Employees must activate their "agent status" by logging into their desk phone to receive incoming calls.
Lync 2013 IM Presence and Contacts guidegrahampriley
The document provides instructions for adding contacts, changing presence status, accepting instant messages, and other common tasks in Microsoft Lync. It explains how to add contacts from search results or a company directory. Presence statuses like Available, Away, Do Not Disturb are described. Instructions are given for sending IMs, adding audio/video, and finding previous conversations. Groups can be created to see availability of team members.
This document provides instructions for using various voice and audio functions in Lync, including checking voicemail, setting up audio devices, making calls, answering calls, controlling audio during calls, adding participants to calls, and starting conference calls. Key steps include clicking the Phone tab to see voicemail, selecting an audio device and adjusting volume, clicking a contact's picture or Phone button to call, clicking numbers on the dial pad to call a number, clicking buttons like Hold Call, Mute, and Transfer Call during calls, clicking to answer incoming calls, inviting more people to calls, selecting multiple contacts and clicking Start a Conference Call, and pausing on the Phone icon during chats to add audio.
This quick start guide provides instructions for using the essential features of the Polycom VVX 500 and VVX 600 desktop phones, including placing and answering calls, transferring calls, using the contact directory, setting up voicemail, call forwarding options, conference calls, and adjusting ringer volume. The guide explains the phone screens and icons and walks through basic call functions, directories, voicemail, call forwarding, conferencing, and volume control. It also provides contact information for support.
As radio searches for ways to increase audience engagement, Zipwhip allows stations to communicate with their listeners through text messaging using their existing request or studio phone number. Zipwhip is an easy to use and affordable service for stations that have a tight budget. Your listeners are already texting, why not allow them to text their favorite station to request the next song or ask the on-air DJ general questions?
RingCentral provides a basic start guide for new users that covers getting started, accessing accounts online or via mobile apps, an overview of the main pages and features, settings, tools, do not disturb, making calls, messages, contacts, activity logs, call forwarding, greetings, call screening, faxing, phones and apps. The guide is organized by topic and provides step-by-step instructions on how to use each feature with accompanying screenshots.
This document provides instructions for using the Comodo Unite application, which allows secure instant messaging and remote access. It can be started from the start menu, system tray icon, or desktop shortcut. Users enter their username and password to sign in. The file menu bar, information panel, contacts tab, and networks tab are used for navigation. Desktop sharing is initiated by right clicking a contact and selecting the option, and the remote user must accept. New contacts are added by entering their ID and group in the add contact dialog. The conversation dialog is used for messaging and remote access sessions.
European SharePoint Conference Training Week - Installing SharePoint 2013Alan Richards
This document provides instructions for installing and configuring SharePoint 2013. It includes steps for setting up security accounts, installing SharePoint, installing Office Web Apps, installing Workflow Manager, and creating a SharePoint site. The document discusses configuring web applications, certificates, licensing, and binding Office Web Apps. It also provides guidance on connecting Workflow Manager to SharePoint and testing the configuration.
This document outlines a presentation on building business intelligence (BI) dashboards using Visio 2013 and SharePoint 2013. It includes an agenda with topics on why to use SharePoint 2013 and Visio Services, using Excel Services, and demos of creating simple, detailed Visio diagrams. The presenter is introduced as having 18 years of IT experience, including working with SharePoint since its early releases. Requirements for refreshing Visio diagrams from Excel data are also outlined.
The document discusses Windows 8 and Office 365. For Windows 8, it describes the new user interface with apps, enhanced touch capabilities, and improved security features. It also covers deployment options like Windows Deployment Services. For Office 365, it explains that it provides cloud-based versions of Microsoft applications with identity management through Azure Active Directory. Cost, deployment models from fully cloud to hybrid, and a demo are also mentioned.
Cost Cutting Using SharePoint 2010 in EducationAlan Richards
This document discusses how to cut costs using SharePoint 2010. It provides an overview of InfoPath 2010 and SharePoint Designer 2010 which can be used to create electronic forms and workflows to reduce paper usage and costs. Specific features and functions of InfoPath 2010 and SharePoint Designer 2010 are demonstrated, such as creating lists and workflows, adding fields, and sending automated emails. The goal is to illustrate how SharePoint 2010 can help save money by digitizing paper-based processes in education.
This document discusses migrating to Office 365. It covers co-existence options like shared or multiple address spaces when also keeping an on-premise Exchange server. Types of migrations include IMAP cutover, Exchange cutover, staged coexistence, and hybrid coexistence. Setting up single sign-on requires Active Directory Federation Services and DirSync. A real-world migration example outlines planning, choosing a migration type, and using the Exchange Control Panel to complete a 400 user migration over 5 days.
This document discusses using Microsoft SharePoint and related tools for business solutions. It provides an overview of InfoPath 2010 and SharePoint Designer 2010, which can be used to create browser-based forms and workflows. Specifically, it describes how InfoPath can be used to design forms that connect to and create SharePoint lists, and how SharePoint Designer allows creating and customizing workflows that perform actions like sending automated emails. The document aims to demonstrate how these tools can help organizations reduce costs and improve processes.
Cost Cutting Using ICT - NAACE Conference 2012Alan Richards
Alan Richards discusses how using information and communication technologies (ICT) can help cut costs at schools. Specifically, he outlines how virtualization, a paperless approach using shared drives and document management systems, and power management settings can reduce paper, printing, and postage costs. Richards also provides examples of how the school uses a SharePoint intranet portal for academic reviews, tracking student targets and homework, and staff absence requests and workflows to save money while increasing access to and analysis of student performance data.
This document discusses how to cut costs using SharePoint 2010. It describes how the author's school was spending large amounts of money on paper and printing costs, as well as academic review days. The document then demonstrates how using SharePoint 2010 and InfoPath 2010, workflows and forms can be created to digitize processes like paperwork and reviews, saving the school thousands of dollars per year. It provides an overview of the capabilities of InfoPath 2010 to create browser-based forms and SharePoint Designer 2010 to build workflows with conditions and actions.
SharePoint Europe Conference 2011 - VirtualisationAlan Richards
This document discusses virtualizing SharePoint 2010 and SQL Server. It recommends setting up 5 servers in a failover cluster with shared storage for high availability. SQL Server should be configured on 2 virtual servers in the cluster with shared storage for failover capabilities. Virtualizing SharePoint servers allows adding more servers as needed without impact to administration. Key considerations include storage space, connection speed to storage, and network load balancing across host servers.
This document discusses how a school used SharePoint 2010 to cut costs. It provides background on how the school was spending £8000 annually on paper and printing. It then demonstrates how InfoPath 2010 was used to create browser-based forms connected to SharePoint lists, allowing paper forms to be replaced. It also shows how SharePoint Designer 2010 was used to create workflows that send automated emails when list items are added or changed, reducing additional paperwork and processing time.
This document discusses how InfoPath 2010 and SharePoint Designer 2010 can be used to cut costs at West Hatch High School. It provides background on their need to reduce paper usage and printing costs of £8000 for two academic review days. It then demonstrates how InfoPath can be used to create browser-based forms that are connected to SharePoint lists, and how SharePoint Designer can create workflows with conditions and actions like sending emails with data pulled from lists.
This document discusses how a school transitioned to being paperless by using SharePoint and InfoPath to create online forms for academic review days. This eliminated over 1.5 million sheets of paper per year and saved on printing and postage costs. Students, parents, and teachers now fill out online forms during review meetings that are emailed and saved to SharePoint. This makes the data easier to access, analyze, and export for tracking student progress and targets.
The document discusses potential areas for schools to save costs, including power management, virtualization, free email, printing, and Microsoft licensing. It notes that information and communication technology spending, printing/copying costs, energy use, and licensing fees can represent significant expenses for schools and opportunities to reduce spending. The document specifically addresses Microsoft licensing options for schools under their new Enrollment for Education Solutions program, which offers perpetual or subscription licenses based on staff counts rather than computer numbers.
2. Contents
Lync Overview ................................................................................................................................................................... 2
Instant Messaging ............................................................................................................................................................. 3
In Organisation People .................................................................................................................................................. 3
Out Of Organisation People .......................................................................................................................................... 3
Add A Contact ............................................................................................................................................................... 4
Whiteboard ....................................................................................................................................................................... 5
Making a Phone Call.......................................................................................................................................................... 6
Receiving A Phone Call ...................................................................................................................................................... 7
Transferring A Phone Call .................................................................................................................................................. 7
Direct Transfer ........................................................................................................................................................... 7
Consult Then Transfer ............................................................................................................................................... 8
Making A Video Call .......................................................................................................................................................... 9
Parking Lot ...................................................................................................................................................................... 10
Lync ............................................................................................................................................................................. 10
Conference Call ............................................................................................................................................................... 11
Lync ............................................................................................................................................................................. 11
Page | 1
3. Lync Overview
Lync is a communication tool, it can be used for instant messaging, screen sharing, audio conferencing, video calls
and telephone calls
Page | 2
4. Instant Messaging
Lync can be used as an instant messaging client to have text conversations with people both inside your organisation
and also from outside.
In Organisation People
In the Lync client window you can type the surname of the person you wish to speak to into the search bar as shown
below
That person will appear in the result box below the search bar, at this point you can see their status by the colour
next to their name, some of the common ones are
Green = Available
Yellow = Inactive
Red = Busy
To start a conversation with the person double click on their name and the conversation window will open
To converse with the person type into the box at the bottom of the window and hit Enter
Out Of Organisation People
If you want to converse with people outside of your organisation you will need to add them as a contact (see below
for more information) and once they are added double click their name in the main Lync client window to start a
conversation.
Communicating with people outside the organisation is called federation and does require some setting up by your IT
department before you can use it
Page | 3
5. Add A Contact
If you have contact with a person on a regular basis then it is advisable to add a contact to your Lync client. To do this
use the search box to find the person you want to add as a contact
Hover over the person you wish to add as a contact and click the + sign that appears and select All Contacts from the
pop up menu
This person will now be added to your contacts
The process is exactly the same for people outside of your organisation but will take longer to complete, also before
adding people from outside your organisation to your contact list please ensure you have spoken to a member of
your IT department
Page | 4
6. Whiteboard
In Lync the whiteboard allows you to draw something on an electronic whiteboard that all parties to the conversation
can see
To start a whiteboard session start a conversation as normal and from the conversation window click on Share and
select New Whiteboard
You will now see your conversation and to the right of it an electronic whiteboard
Using the tools across the bottom of the whiteboard you can draw, type, highlight
and eventually save your whiteboard session
Page | 5
7. Making a Phone Call
Making a call using Lync requires your organisation to have Enterprise Voice enabled and some Lync compatible
hardware either USB or standalone phones. The method for making a phone call with any Lync compatible handset is
the same as with any other phone, simply lift the handset and dial the number you wish to contact.
To make a call from your laptop or PC you will need to be logged into Lync.
Click on the telephone symbol
You may now either use your mouse to enter the number you wish to dial using the onscreen keypad and then click
on Call or you may use your keyboard to enter the number you wish to call and hit Enter
Page | 6
8. Receiving A Phone Call
When you receive a call, users with handsets may just lift the receiver to answer the call. Users with no handset will
use Lync to answer the call.
When you receive a call a small pop up will appear on the screen.
Clicking on the Green Handset icon will answer the call, clicking Decline will send the call to your voicemail
Transferring A Phone Call
Once you have answered a call you may transfer the call to another number or user. When you have answered a call
in Lync you will see this pop up
Direct Transfer
A direct transfer is the transfer of a call to another user without announcing the call or speaking to the other party
before connecting the two calls
In Lync click on the transfer button
From the options select Another Person or Number
At this point you have the option to choose from a contact already in your list, a number you know or type the name
of the person you want to transfer the call to
Once the call has been transferred you may close any open windows
Page | 7
9. Consult Then Transfer
This method of transfer allows you to speak to the person you are attempting to transfer the call to before actually
transferring the call
Answer the call in exactly the same way as the Direct Transfer but click on the pause button
This puts the call on hold which can be seen from the Lync call window
Now make a call to the party you wish to transfer the call to by using Lync, you will now have 2 calls open
If the other party wants to take the call then using the Transfer Button select the option Current
Conversations and transfer the call to the intended recipient
If the other party does not wish to take the call or their voicemail answers close that call and click Resume Call on the
original conversation window
Page | 8
10. Making A Video Call
To make a video call open a Lync conversation window in the normal way
Click on Video and select Start a Video Call
Lync will now start the video call and initialise your web cam
At this point your video has started but the other party in the conversation needs to start their video
To do this they need to click on the button above the video source and click Start My Video
You can now use the video and sound to have a face to face conversation
Page | 9
11. Parking Lot
The parking lot is a storage space for calls that you wish to pick up on another phone
The parking lot system could be used, for example, if you take a call from a person in a busy office but then wish to
carry on the conversation in private
Lync
To use the parking lot in Lync simply answer the call in the normal way and if you wish to park the call click on the
Transfer Button and select Parking Lot
Once the call has been parked, Lync will show you the number you need to dial from any other phone to retrieve the
call
In the example above the number is 324
To retrieve the call go to any other handset and dial 324
The parked call will then be transferred to that handset
Page | 10
12. Conference Call
At times you may wish to include more than one person in a phone conversation, with Lync you can start a
conference call to admit more than one person to a call
A conference call may be initiated by any party in the call
Lync
From the Lync call window click on the People button and select Invite By Name Or Phone Number
At this point you may either enter the phone number of the person you wish to invite, find them in your contact list
or type in their name
Once you have connected with more than one person the Lync window will change to conference view
You can invite more people if you wish and invite people from outside the organisation, the screenshot below shows
one participant joining the conference from a mobile phone
Page | 11