1. 2 3 1 T A L O N W A Y , B L Y T H E W O O D , S C 2 9 0 1 6
( 8 0 3 ) 2 3 7 - 5 4 3 4 • E - M A I L A M A N D A M 4 7 3 @ G M A I L . C O M
A M A N D A M A R T I N
OBJECTIVE
 Seeking entry level management position that will utilize my leadership and organization skills
WORK EXPERIENCE
2012 - Present
Siemens
Utility Analyst II Columbia, SC
 Research and interpret legal tariff documents for domestic and foreign utilities; design Excel models to
accurately reflect all charges within the tariff for the purpose of rate comparison and cost projections
 Research energy market changes throughout the United States and Canada to determine possible energy
savings for clients and help clients make educated decisions concerning their utility choices
 Research and interpret state sales tax laws to evaluate and apply for sales tax exemptions
 Prioritize department obligations in order to meet client deadlines; report weekly on departmental progress
 Provide customer support to internal and external clients; requires independent research as well as
personal contact with clients, utilities and other departments within the company through phone calls,
emails and meetings to gather information and provide resolution to client inquiries
 Prepare client ready deliverables and reports in the form of email, Word documents and Excel spreadsheets
 Manage department email box; assign inbound inquiries to peers, follow up to ensure timely completion,
catalog correspondence and submit an activity report each week
 Train incoming employees; mentor new employees in the Utility Analysis department and assess their work
for accuracy
 Serve as departmental customer liaison for potential clients
 Manage multiple tasks to ensure that Key Performance Indicators were met and tasks were completed in a
timely manner
 Developed several tracking tools to aid in monitoring department progress and improve efficiency in
reporting
2012 - Present Home Instead Senior Care
Care Giver Columbia, SC
 Provide dependable and nurturing in-home care and companionship for seniors
 Services include bathing, mobility assistance, toileting, medication reminders, meal preparation, feeding,
pet care and housekeeping
2011 - 2012 Albemarle High School
Science Teacher Albemarle, NC
 Taught Chemistry and Physical Science; mapped lesson plans and created assessments tailored to meet
state standards, customizing as necessary to meet special student needs
 Maintained a neat, stimulating and interactive classroom
 Supported administration's efforts to improve the student experience; participated in staff development
and training
 Developed detailed curricula for advanced and special needs students
 Communicated with parents and administration to ensure student success; maintained detailed
documentation of contact with parents and students

2. 2002 - 2008, 2010 - 2011 BlueCross BlueShield of SC
Benefit Files Analyst Columbia, SC
 Interpreted complex contractual health benefit provisions, programmed accounts and communicated with
other departments to ensure accuracy and resolve potential conflicts
 Developed a database to house contractual information for department use in order to increase efficiency
 Mentored peers and assessed their work to ensure accuracy
 Performed operations on multiple integrated systems
 Identified and resolved errors in claims adjudication
 Maintained accurate documentation or work and correspondence including emails, spreadsheets, databases
 Securely handled sensitive information
 Prioritized personal workload and managed time in order to complete work within timeliness guidelines
EDUCATION
Bachelor of Science in Biological Sciences, Clemson University, Clemson, SC, August 2000
Non-Degree work:
Music Education, Southern Wesleyan University, Central, SC, August 2008 to December 2009
Earned credits toward a music education degree.
Music Education, University of South Carolina, Columbia, SC, January 2010 to May 2010
Earned credits toward a music education degree.
Currently seeking enrollment into the Professional Master of Business Administration program at Moore
School of Business, University of South Carolina in Columbia
SKILLS AND STRENGTHS
 Microsoft Office Suite: particularly Excel, Word, PowerPoint and Outlook
 Hyperion and database queries
 SAP Time Management Software
 Strong analytical and problem solving skills, with the ability to make well thought out decisions
 Organization, efficiency, and attention to detail
 Highly trustworthy and energetic with a strong work ethic
 Resourceful and self-motivated
REFERENCES
References are available upon request.