The document discusses the rise in financial fraud, highlighting that £755 million was lost in the UK due to fraudsters, while £1.76 billion of attempted fraud was prevented in 2015. It provides five tips for consumers to protect themselves from fraud, such as shopping on secure websites and being cautious of unsolicited communications. Additionally, it explains how to report fraud and what to do if personal details are compromised.

1. Faceless Fraudsters
Faceless Fraudsters – 5 Helpful Tips
www.louise-hunt.com /2016/03/24/faceless-fraudsters/
Faceless Fraudsters – 5 Helpful Tips
We don’t know these fraudsters, these faceless people with no name or shame. What we do know is: they want our
money.
Financial Fraud Action UK (FFA UK) is responsible for leading the collective fight against fraudsters in the UK
payments industry. Its membership includes the major banks, credit, debit and charge card issuers, and card
payment acquirers.
A whopping £755 million is lost across payment cards,
remote banking and cheques to fraudsters. This is a 26%
increase compared to 2014, prevented fraud totalled £1.76
billion in 2015.
£7 in every £10 of attempted fraud is being stopped. Fraud
is big business and if the figures tell us one thing – We
need to be more vigilant than ever.
The Police and Banks say they willNever do the
following:
1. Telephone you and ask you for your credit or debit card
details (in PIN), bank account details or personal
information such as your date of birth or address.
2. Ask for your Password details or Bank account no.
3. Ask you to withdraw money or transfer money to another account.
4. Come to your house to collect cash , credit card or chequebook.
5. Ask you to purchase goods using your card.
5 Useful tips to stop you becoming fraudster next victim
1. Only shop on secure websites with the Locked Padlock or Unbroken Key symbol showing in your browser.
2. Be wary of unsolicited emails that claim to be from a reputable source like your bank or credit card company.
Contact your bank and inform them. Do not Click on any Links you feel are unsafe.
3. Make sure you have the most up to date security software installed on your computer. Basic packages
are often free. Search online for the best deal that suits your needs.
4. If you are unsure and feel vulnerable do not be afraid to terminate the call or delete the email. Do not
assume the caller is genuine even if they know some of your details.
5. Texts – do not reply or call the number. Note the details and contact the organisation they claim to be from,
pass on the information.
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2. Time for Questions
Much of the growth is through impersonation and deception scams. Criminals approach a customer pretending to
be from a trusted organisation such as a bank, a utility company or the police. It could be a phone call, text or email,
often claiming there has been a suspicious activity linked to their account or that their account needs to be updated
or verified. Either way the criminal will then try to trick the victim into handing over details which will allow them to
gain access to their bank accounts.
As a consumer, where should I report cases of payment
fraud?
Your bank / card company should be the first point of
contact for victims reporting fraud.
What should I do if I think my Contactless card has been
used fraudulently?
If you see a transaction on your card statement that you do
not recognise you should contact your card company
immediately. The process by which a Contactless card is
cancelled and blocked is no different to the normal process.
You will not be liable for any loss on your card unless you
have acted fraudulently or negligently.
What is phishing?
Phishing is the name given to the practice of sending e-mails that claim to come from a genuine company operating
on the Internet. They are sent in an attempt to trick customers of that company into disclosing information at a bogus
website operated by fraudsters. These emails usually claim that it is necessary to “update” or “verify” your customer
account information and they urge people to click on a link from the e-mail which takes them to the bogus website.
Is it true that entering your PIN in reverse at a cash machine alerts the police?
This is NOT TRUE. THE POLICE WILL NOT BE CALLED, and you will NOT GET ANY CASH. If you enter your PIN
in reverse the cash machine will register this as an incorrect entry, and ask you to re-enter your PIN.
In an emergency situation, you should always call 999.
I have given out my personal details, and now I am concerned about identity theft. What should I do?
If you have given out your card details and are concerned as to how they will be used you should contact your card
issuer immediately. Your card issuer will be able to advise you of the best action to take in your particular
circumstances.
Further advice on protecting yourself:
www.identitytheft.org.uk.
www.gov.uk
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3. Hi, I’m Louise Hunt and I am a Business
Coach. I teach people how to start and run
their own business online.
www.citizensadvice.org.uk
www.crimestoppers-uk.org
FFA UK publishes the full fraud statistics reported by its members twice yearly. The figures cover payment card,
remote banking and cheque fraud losses. As of 2015, all fraud loss figures, unless otherwise indicated, are now
reported as gross. These represent the value of fraud including any funds subsequently recovered by a bank.
It is the first time the full year prevented fraud figure has been collected by FFA UK.
For the full FFA UK report click here
If you would like to discuss anything relating to the topic above then pleaseContact me via
Skype: louisehunt2012 or email me by clicking here.
I’m on Skype offering a FREE 30-minute initial consultation
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Faceless Fraudsters – 5 Helpful Tips
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