The document outlines a real-time parcel tracking and delivery process including customer notifications via phone or internet. It describes the steps from parcel collection by the courier to the delivery process, highlighting the use of mobile technology for scanning tracking barcodes and updating delivery status. The system allows for live tracking updates and generates invoices upon delivery completion.

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Customer service
Customer
Notify customer service via
phone or internet
Notify courier driver
Call courier driver
Customer can track the parcel
in real-time.
Driver collect parcel, record
delivery info into mobile *Example of tracking info*
client, scan tracking barcode,
upload to server via 3G.
Item accepted.
Mobile Client interface, subject to change
Parcel arrive depot A, scan
Parcels being sorted for tracking barcode.
delivery to next depot Live tracking update of all
stages.
Parcel arrived depot A
Parcel leave depot, scan
tracking barcode Live update
Parcel on route to depot B
Estimated parcel arrival time provided.
Parcel arrived depot B, scan
tracking barcode Live update Parcel arrived depot B
Sort parcels and assign
delivery to specific driver
Assigned courier driver Parcel left depot B, delivery
Live update
collect parcel and scan assigned to driver A
tracking barcode
Parcel delivered to “Name”
with “signature”
Collect receiver name and Scan tracking barcode and
signature on mobile client upon upload signature to server via Delivery completed, data
parcel delivery 3G, server generate invoice archived
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