SlideShare a Scribd company logo
Manual Business Process - Forwarding ‘IMPORT’
 Customer




                            Customer is issuing inquiry via e-mail about
                                        Forwarding expenses
                                                                                      Approve the quotation                                           Receive the arrival notification
                          “customer must supply information like: (Term of
                                                                                      Send back to royal                                              Go to the forwarder to receive the original
                       shipping - country of origin – description - size – weight
                                               … etc.)”                                                                                               documents


                                Prices ready in
                                carrier/Agent’s
                                   price list?                                      Prepare a quotation for the
                                                                                    customer
                                                    ‫؟‬      YES
 Forwarder




                                                                                    Send the quotation to the
                                                                                                                          Receive customer                    Send Arrival Note to inform the
                                                                                    customer (e-mail)                      confirmation                        customer with the arrival date
                                                  NO                                                                      Issue customer request              Issue Invoice


                                     Receives the inquire.
                                                                                                                          Issue Forwarding Order to
                                     Send the inquire (via e-mail) to
                                                                                                                           the carrier (Routing
                                     the carrier/Agent for price list
                                                                                Receive the prices from the carrier        Nomination)
 Carrier




                                                                                                                                                              Send a pre alert notification to
                                        Send a price list to                                                              Receive the F.O
                                                                                                                                                              forwarder to confirm the arrival
                                        forwarder                                                                         Send back a copy of BOL
                                                                                                                                                              date
 Forwarder - Cashier




                                                                              Deliver the original document to customer
                                                                              (original of HAWB , Commercial invoice ,                                AIR
                                                                              + DELIVERY ORDER )
                                                                                                                                                                      Freight Type           Review the Invoice
                                                                                                                                                                  ‫؟‬                          Collect the invoice amount
                                                  C&T                                                                                                                                        Collect forwarding fees

                                                                                     Deliver the original document to
                                                                                                                                                      OCEAN
                                                                                     customer (RELEASING LETTER )




NOTE: (C & T) refer to Clearance & Transportation

More Related Content

What's hot

Shipping and Shipping Terms
Shipping and Shipping TermsShipping and Shipping Terms
Shipping and Shipping Terms
Mr. Sudipta Sarkar
 
Air import operation processAir import operation process , import OPERATION p...
Air import operation processAir import operation process , import OPERATION p...Air import operation processAir import operation process , import OPERATION p...
Air import operation processAir import operation process , import OPERATION p...
gurri.amity
 
Air Cargo Project Final PPT
Air Cargo Project Final PPTAir Cargo Project Final PPT
Air Cargo Project Final PPTSamdish Chumber
 
Role of freight forwarder
Role of freight forwarderRole of freight forwarder
Role of freight forwarder
Manish Manghnani
 
Air export process
Air export processAir export process
Air export process
gurri.amity
 
Introduction of International Transport Management
Introduction of International Transport ManagementIntroduction of International Transport Management
Introduction of International Transport Management
vuongnga4
 
UNDERSTANDING THE FREIGHT RATE SHEET
UNDERSTANDING THE FREIGHT RATE SHEETUNDERSTANDING THE FREIGHT RATE SHEET
UNDERSTANDING THE FREIGHT RATE SHEET
Logical Maritime Services Limited
 
Freight forwarder
Freight forwarderFreight forwarder
Freight forwarder
MianJamalNasar
 
Ingreso de la mercancia, medios de transportev.2
Ingreso de la mercancia, medios de transportev.2Ingreso de la mercancia, medios de transportev.2
Ingreso de la mercancia, medios de transportev.2jesusfredy2011
 
Functions of freight forwarders
Functions of freight forwardersFunctions of freight forwarders
Functions of freight forwardersSKYWAYS GROUP
 
Principles of airline and airport management
Principles of airline and airport managementPrinciples of airline and airport management
Principles of airline and airport management
Jetline Marvel
 
Top 10 Procurement KPI\'s
Top 10 Procurement KPI\'sTop 10 Procurement KPI\'s
Top 10 Procurement KPI\'samberkar
 
Basic Shipping Documentation.
Basic Shipping Documentation.Basic Shipping Documentation.
Transport Document: Sea, Road, Air, Multimodal
Transport Document: Sea, Road, Air, MultimodalTransport Document: Sea, Road, Air, Multimodal
Transport Document: Sea, Road, Air, Multimodal
Global Negotiator
 
Freight forwarding presentation
Freight forwarding presentationFreight forwarding presentation
Freight forwarding presentationDanna
 
Incoterms kuehne +nagel
Incoterms  kuehne +nagelIncoterms  kuehne +nagel
Incoterms kuehne +nagel
sanjaylove
 
DEMURRAGE, DETENTION AND PER DIEM - WHAT IS THE DIFFERENCE?
DEMURRAGE, DETENTION AND PER DIEM - WHAT IS THE DIFFERENCE?DEMURRAGE, DETENTION AND PER DIEM - WHAT IS THE DIFFERENCE?
DEMURRAGE, DETENTION AND PER DIEM - WHAT IS THE DIFFERENCE?
Logical Maritime Services Limited
 
AIRPORT OPERATIONS AND AIRPORT FUNCTIONS
AIRPORT OPERATIONS AND AIRPORT FUNCTIONSAIRPORT OPERATIONS AND AIRPORT FUNCTIONS
AIRPORT OPERATIONS AND AIRPORT FUNCTIONS
Jetline Marvel
 
Dangerous Goods Presentation
Dangerous Goods Presentation Dangerous Goods Presentation
Dangerous Goods Presentation
Marts NaDj
 

What's hot (20)

Shipping and Shipping Terms
Shipping and Shipping TermsShipping and Shipping Terms
Shipping and Shipping Terms
 
Air import operation processAir import operation process , import OPERATION p...
Air import operation processAir import operation process , import OPERATION p...Air import operation processAir import operation process , import OPERATION p...
Air import operation processAir import operation process , import OPERATION p...
 
Air Cargo Project Final PPT
Air Cargo Project Final PPTAir Cargo Project Final PPT
Air Cargo Project Final PPT
 
Role of freight forwarder
Role of freight forwarderRole of freight forwarder
Role of freight forwarder
 
Air export process
Air export processAir export process
Air export process
 
Introduction of International Transport Management
Introduction of International Transport ManagementIntroduction of International Transport Management
Introduction of International Transport Management
 
UNDERSTANDING THE FREIGHT RATE SHEET
UNDERSTANDING THE FREIGHT RATE SHEETUNDERSTANDING THE FREIGHT RATE SHEET
UNDERSTANDING THE FREIGHT RATE SHEET
 
Freight forwarder
Freight forwarderFreight forwarder
Freight forwarder
 
Ingreso de la mercancia, medios de transportev.2
Ingreso de la mercancia, medios de transportev.2Ingreso de la mercancia, medios de transportev.2
Ingreso de la mercancia, medios de transportev.2
 
Functions of freight forwarders
Functions of freight forwardersFunctions of freight forwarders
Functions of freight forwarders
 
Principles of airline and airport management
Principles of airline and airport managementPrinciples of airline and airport management
Principles of airline and airport management
 
Top 10 Procurement KPI\'s
Top 10 Procurement KPI\'sTop 10 Procurement KPI\'s
Top 10 Procurement KPI\'s
 
Basic Shipping Documentation.
Basic Shipping Documentation.Basic Shipping Documentation.
Basic Shipping Documentation.
 
IATA Dangerous Goods Regulations
IATA Dangerous Goods RegulationsIATA Dangerous Goods Regulations
IATA Dangerous Goods Regulations
 
Transport Document: Sea, Road, Air, Multimodal
Transport Document: Sea, Road, Air, MultimodalTransport Document: Sea, Road, Air, Multimodal
Transport Document: Sea, Road, Air, Multimodal
 
Freight forwarding presentation
Freight forwarding presentationFreight forwarding presentation
Freight forwarding presentation
 
Incoterms kuehne +nagel
Incoterms  kuehne +nagelIncoterms  kuehne +nagel
Incoterms kuehne +nagel
 
DEMURRAGE, DETENTION AND PER DIEM - WHAT IS THE DIFFERENCE?
DEMURRAGE, DETENTION AND PER DIEM - WHAT IS THE DIFFERENCE?DEMURRAGE, DETENTION AND PER DIEM - WHAT IS THE DIFFERENCE?
DEMURRAGE, DETENTION AND PER DIEM - WHAT IS THE DIFFERENCE?
 
AIRPORT OPERATIONS AND AIRPORT FUNCTIONS
AIRPORT OPERATIONS AND AIRPORT FUNCTIONSAIRPORT OPERATIONS AND AIRPORT FUNCTIONS
AIRPORT OPERATIONS AND AIRPORT FUNCTIONS
 
Dangerous Goods Presentation
Dangerous Goods Presentation Dangerous Goods Presentation
Dangerous Goods Presentation
 

Forwarding Manual Business Process

  • 1. Manual Business Process - Forwarding ‘IMPORT’ Customer Customer is issuing inquiry via e-mail about Forwarding expenses Approve the quotation Receive the arrival notification “customer must supply information like: (Term of Send back to royal Go to the forwarder to receive the original shipping - country of origin – description - size – weight … etc.)” documents Prices ready in carrier/Agent’s price list? Prepare a quotation for the customer ‫؟‬ YES Forwarder Send the quotation to the Receive customer Send Arrival Note to inform the customer (e-mail) confirmation customer with the arrival date NO Issue customer request Issue Invoice Receives the inquire. Issue Forwarding Order to Send the inquire (via e-mail) to the carrier (Routing the carrier/Agent for price list Receive the prices from the carrier Nomination) Carrier Send a pre alert notification to Send a price list to Receive the F.O forwarder to confirm the arrival forwarder Send back a copy of BOL date Forwarder - Cashier Deliver the original document to customer (original of HAWB , Commercial invoice , AIR + DELIVERY ORDER ) Freight Type Review the Invoice ‫؟‬ Collect the invoice amount C&T Collect forwarding fees Deliver the original document to OCEAN customer (RELEASING LETTER ) NOTE: (C & T) refer to Clearance & Transportation