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                      1. Process quality                    4. Process optimisation         3. Process efficiency
                                                            Specialist handling of          Tracing shipments
                       Complaints of damage
                                                            high-value goods                •   Temporarily unlocatable
                       •      to shipments                                                      shipments
                                                            •   Secure storage of high-
                       •      Load, unload, warehouse,
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                                                                value goods                 •   Load, unload, warehouse,


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                      2. Process security                                                   •   Shipments loaded onto wrong
                                                                                                truck/trailer/swapped (unload)
                          Loss
                          •   of shipments                                                  Incorrect capacity
                          •   Load, unload, warehouse,                                      •   Shipments not loaded
                                                                                                because trailer appears
                                                                                                loaded to capacity
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                          •   Truck checks
                                                                 Performance                Surplus shipments
                          •   Load, unload,                       indicators                •   Load, unload,
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process
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                                                                                                          IG = Incoming Goods
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W                                                                       W
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                            damages by                                                                     damages by
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                           14,0%                                                                          6,0%
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                                              losses                                                      5,0%                 losses
        high-value goods   10,0%                                                    high-value goods
                                                                                                          4,0%
                            8,0%
                            6,0%                                                                          3,0%
incorrect capacity          4,0%                                            incorrect capacity            2,0%
                                                       vehicle check                                                                    vehicle check
       load                 2,0%                                                   load
                                                                                                          1,0%
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                           -2,0%                                                                          0,0%


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                              load units                                                                       units




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Case Study Vlms Public En 1 5

  • 1. s > D ^ s>D^ '
  • 2. Šƒ– ƒ”‡ ‹•—ƒŽ ‘…ƒ–‹‘ ƒƒ‰‡‡– ›•–‡• / t E ^ K dW ”‘Œ‡…– ’ƒ”–‡”•
  • 3. Š‡ ‹‹–‹ƒŽ •‹–—ƒ–‹‘ t D ^ E ^ ' s / ”‘Œ‡…– ’ƒ”–‡”•
  • 4. Š‡ …—•–‘‡” ‘–‹˜ƒ–‹‘ ˆ‘” —•‹‰ ƒ / Z / h , / ”‘Œ‡…– ’ƒ”–‡”•
  • 5. ”‹‡ˆ ‘—–Ž‹‡ ‘ˆ –Š‡ –‡…Š‹…ƒŽ •‘Ž—–‹‘ ds / sD^ hZ / Z/ Z/ K / ”‘Œ‡…– ’ƒ”–‡”•
  • 6. —”’‘•‡ ‘ˆ –Š‡ •–—†› sD^ ”‘Œ‡…– ’ƒ”–‡”•
  • 7. Š‡ ‡–Š‘†‘Ž‘‰› ^ K K E K E / W Z Z ^ W W ZK/ ^ ZK/ ”‘Œ‡…– ’ƒ”–‡”•
  • 8. Š‡ …—•–‘‡” • ’”‘…‡•• •‹’Ž‹ˆ‹‡† / / K h ^ ^ W W d W h d sD^ ”‘Œ‡…– ’ƒ”–‡”•
  • 9. ‡ˆ‹‹‰ ’‡”ˆ‘”ƒ…‡ ‹†‹…ƒ–‘”• ƒ• ƒ „ƒ•‹• ˆ‘” ƒƒŽ›•‹• 1. Process quality 4. Process optimisation 3. Process efficiency Specialist handling of Tracing shipments Complaints of damage high-value goods • Temporarily unlocatable • to shipments shipments • Secure storage of high- • Load, unload, warehouse, Process-related value goods • Load, unload, warehouse, Loading errors 2. Process security • Shipments loaded onto wrong truck/trailer/swapped (unload) Loss • of shipments Incorrect capacity • Load, unload, warehouse, • Shipments not loaded because trailer appears loaded to capacity Vehicle checks • Truck checks Performance Surplus shipments • Load, unload, indicators • Load, unload, - Catalogue Security check inhouse • Security inspections of the process Cross- warehouse Insurance contracts • Payment of insurance premiums IG = Incoming Goods ”‘Œ‡…– ’ƒ”–‡”• OG = Outgoing Goods
  • 10. ƒ…Š ’‡”ˆ‘”ƒ…‡ ‹†‹…ƒ–‘” ™ƒ• ‹†‹˜‹†—ƒŽŽ› ‡ƒ•—”‡† ƒ† ‡˜ƒŽ—ƒ–‡† s Z W/ hZ W/ d hZ W/ d hZ ”‘Œ‡…– ’ƒ”–‡”•
  • 11. ‘•– ”‡†—…–‹‘ –ƒ‡• ’Žƒ…‡ ‹ –™‘ ’Šƒ•‡• Z Z W W / W D ' / D Z Z Z Z Z Z ”‘Œ‡…– ’ƒ”–‡”•
  • 12. ‡•—Ž– š–‡•‹˜‡ ”‡†—…–‹‘ ‹ ’”‘…‡•• …‘•–• W W Z Z Z W ”‘Œ‡…– ’ƒ”–‡”•
  • 13. Šƒ– ƒ‡• —’ –Š‡ ƒŒ‘”‹–› ‘ˆ –Š‡ •ƒ˜‹‰• †‹ˆˆ‡”• ‹ –Š‡ ‹†‹˜‹†—ƒŽ ’Šƒ•‡• K W W complained complained damages by damages by customer customer 14,0% 6,0% special handling 12,0% special handling losses 5,0% losses high-value goods 10,0% high-value goods 4,0% 8,0% 6,0% 3,0% incorrect capacity 4,0% incorrect capacity 2,0% vehicle check vehicle check load 2,0% load 1,0% 0,0% -2,0% 0,0% security check security check loading errors loading errors inhouse inhouse insuarance insuarance surplus shipment surplus shipment premiums premiums investigation of investigation of load load units units ”‘Œ‡…– ’ƒ”–‡”•
  • 14. ‡•—Ž– ‘”–‹•ƒ–‹‘ ”ƒ–‡• ‘ˆ •›•–‡• ƒ”‡ •‹‰‹ˆ‹…ƒ–Ž› —†‡” ‘–Š• W hZ W hZ ^ W hZ d W hZ ^ W hZ / K ZK/ ”‘Œ‡…– ’ƒ”–‡”•
  • 15.
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  • 17. •›•–‡• ‹…”‡ƒ•‡ ‡’Ž‘›‡‡ •ƒ–‹•ˆƒ…–‹‘ …—•–‘‡” ”‡–‡–‹‘ ƒ† „”ƒ† …‘•…‹‘—•‡•• t W ”‘Œ‡…– ’ƒ”–‡”•
  • 18. ”‘Œ‡…– ’ƒ”–‡”• ,WD D / D W K D D ”‘Œ‡…– ’ƒ”–‡”•
  • 19. / , d ^ ,WD ' , , , : t , d d D , D d ^