Lithium serious social response copy
•
2 likes•1,309 views
Users were more likely to purchase items or consider making purchases after visiting Lithium's community forums compared to other social media sites like Facebook, Twitter, and YouTube. The study found that 6% of Lithium community users went on to make purchases during the same browsing session, versus 1.3-1.4% for other sites, indicating that participation in online communities can significantly increase purchase awareness and consideration.
Report
Share
Report
Share
Download to read offline
Recommended
Lithium Making Social the Way You Do Business
This document summarizes a presentation about using social support strategies for customer service. It discusses how companies can use online forums, blogs and social networks to supplement traditional support channels to improve the customer experience while reducing costs. Specific benefits mentioned include lower support costs through self-service, the ability to scale to handle traffic spikes, and increased sales from active community members. The presentation provides examples of how companies can implement social support strategies in three waves, starting with online forums and knowledge bases, then adding question-and-answer functionality and social networks. It also outlines 10 future trends for social support and how companies like Lithium and Autodesk have integrated social features into their customer relationship management systems and online communities.
8 Ways To Connect With Social Customers
The document provides 8 ways for companies to connect with social customers online, including getting a Twitter account, favoriting tweets, setting up Twitter lists, commenting on blogs, sharing blogs, adding blogs to newsletters, helping people boost their Klout score, and starting a social media dashboard. It emphasizes meeting customers where they are online and establishing trust and value through engagement and contribution to conversations. The document also briefly describes Lithium's social customer solutions and touts its leadership in key areas.
Reporting & Analytics.pdf
This document provides an overview of reporting and analytics capabilities in Sprinklr. It describes navigating between standard dashboards, customizing dashboards with filters and date ranges, and creating custom dashboards and widgets. Standard dashboards track metrics like campaigns, social engagement, inbound/outbound tags, and SLAs. Custom dashboards allow cloning, editing, deleting, and sharing of custom widget configurations and visualizations.
The definitive guide to Social Customer Service (2nd edition)
The document provides guidance on social customer service best practices at three levels:
1) Creating a Social Engagement Hub to understand customer needs on social media and support the business.
2) Building a Social Customer Service Machine with processes to quickly address customer issues and meet expectations through social channels.
3) Measuring, Refining, and Scaling the social customer service program to demonstrate value and drive business changes through metrics and insights.
Lithium Likes to Loves Tour Sydney
This document discusses how brands can build engagement and trust through social media. It notes that 90% of consumers trust peer recommendations, compared to just 14% who trust advertisements. The document provides examples of social media usage in Australia and how businesses can integrate social media into their marketing strategies. It outlines how social media allows brands to build awareness, identify influencers, gain customer insights, and generate sales.
Why social media
This document discusses the benefits of using social media. It outlines three main reasons to use social media: 1) to participate in citizen journalism and collective intelligence, 2) to build up one's online status and brand, and 3) to connect with "tribes" of people with shared interests. Examples like disaster relief efforts during the 2004 tsunami and 2008 China earthquake show how social media allows for participatory journalism and real-time information sharing. Building an online presence through sites like Yelp and Groupon can bring attention and rewards. Social media also facilitates finding and engaging with "tribes" of people passionate about similar causes or interests.
Personas scenarios
A persona is a fictional character created to represent a user type that helps guide design decisions, while a scenario depicts how a persona would interact with a product or service. The document defines personas and scenarios, differentiates them from use cases, and provides learning objectives for students to understand their utility in user-centered design and be able to construct their own personas and scenarios.
Recommended
Lithium Making Social the Way You Do Business
This document summarizes a presentation about using social support strategies for customer service. It discusses how companies can use online forums, blogs and social networks to supplement traditional support channels to improve the customer experience while reducing costs. Specific benefits mentioned include lower support costs through self-service, the ability to scale to handle traffic spikes, and increased sales from active community members. The presentation provides examples of how companies can implement social support strategies in three waves, starting with online forums and knowledge bases, then adding question-and-answer functionality and social networks. It also outlines 10 future trends for social support and how companies like Lithium and Autodesk have integrated social features into their customer relationship management systems and online communities.
8 Ways To Connect With Social Customers
The document provides 8 ways for companies to connect with social customers online, including getting a Twitter account, favoriting tweets, setting up Twitter lists, commenting on blogs, sharing blogs, adding blogs to newsletters, helping people boost their Klout score, and starting a social media dashboard. It emphasizes meeting customers where they are online and establishing trust and value through engagement and contribution to conversations. The document also briefly describes Lithium's social customer solutions and touts its leadership in key areas.
Reporting & Analytics.pdf
This document provides an overview of reporting and analytics capabilities in Sprinklr. It describes navigating between standard dashboards, customizing dashboards with filters and date ranges, and creating custom dashboards and widgets. Standard dashboards track metrics like campaigns, social engagement, inbound/outbound tags, and SLAs. Custom dashboards allow cloning, editing, deleting, and sharing of custom widget configurations and visualizations.
The definitive guide to Social Customer Service (2nd edition)
The document provides guidance on social customer service best practices at three levels:
1) Creating a Social Engagement Hub to understand customer needs on social media and support the business.
2) Building a Social Customer Service Machine with processes to quickly address customer issues and meet expectations through social channels.
3) Measuring, Refining, and Scaling the social customer service program to demonstrate value and drive business changes through metrics and insights.
Lithium Likes to Loves Tour Sydney
This document discusses how brands can build engagement and trust through social media. It notes that 90% of consumers trust peer recommendations, compared to just 14% who trust advertisements. The document provides examples of social media usage in Australia and how businesses can integrate social media into their marketing strategies. It outlines how social media allows brands to build awareness, identify influencers, gain customer insights, and generate sales.
Why social media
This document discusses the benefits of using social media. It outlines three main reasons to use social media: 1) to participate in citizen journalism and collective intelligence, 2) to build up one's online status and brand, and 3) to connect with "tribes" of people with shared interests. Examples like disaster relief efforts during the 2004 tsunami and 2008 China earthquake show how social media allows for participatory journalism and real-time information sharing. Building an online presence through sites like Yelp and Groupon can bring attention and rewards. Social media also facilitates finding and engaging with "tribes" of people passionate about similar causes or interests.
Personas scenarios
A persona is a fictional character created to represent a user type that helps guide design decisions, while a scenario depicts how a persona would interact with a product or service. The document defines personas and scenarios, differentiates them from use cases, and provides learning objectives for students to understand their utility in user-centered design and be able to construct their own personas and scenarios.
William Shakespeare
William Shakespeare was born in April 1564 in Stratford-upon-Avon, England. He wrote 154 sonnets and 37 plays throughout his career, including famous works like Romeo and Juliet, Hamlet, and Taming of the Shrew. Shakespeare invented many words and phrases that are still used in modern English. He had a wife and three children but spent most of his career in London working as an actor and playwright for various theater companies.
Occupational Health and Safety
The document outlines WorkCover NSW's role in managing workplace safety and workers compensation. It discusses the principal contractor provisions for projects under the Building the Education Revolution initiative. Specifically, it notes that for projects over $250,000 or high risk work, a principal contractor must be appointed who is responsible for site safety. The principal contractor must prepare a site safety plan and ensure subcontractors have safe work methods. It identifies some of the top risks of work on school sites, such as falls and electrical hazards.
User research
This document outlines steps for conducting user research including understanding the problem and market, planning the research, collecting and analyzing data, and creating personas, scenarios, and design requirements based on the findings. The goals of user research should be appropriate for learning about users and how to improve a product or service based on their needs.
excise interface design
The document discusses excise, which refers to taxes imposed on the production or sale of certain goods. It contrasts excise with needs and goals, and mentions implementation and mental models centered around goals rather than needs. Examples of excise include keynote inspector, Purdue library, Google Calendar, and ornamental graphics. The document also provides some dos and don'ts for user experience, such as placing the mouse cursor in the first input box, separating input from output, requiring passwords, making users remember settings, and making users confirm actions. It concludes that it is easy to make things hard but hard to make things easy.
17 homepage usability
The document outlines the steps in the user experience design process including research and evaluation, requirements analysis, conceptual design, and production launch. It then discusses specific goals and techniques for designing an effective homepage, such as communicating the site's purpose through elements like the name, logo, tagline, and describing what the site or company does and its high priority tasks in an above-the-fold manner.
Photography Slide Show
This article discusses a picture montage created by Tara Trask. Trask created a montage using various photographs. The montage was designed to tell a story or convey a message through the combination of different photos arranged together.
Reporting
The document outlines the reporting requirements for funds provided by the Australian government under the Building the Education Revolution program. Recipients must submit monthly expenditure reports in a standardized Microsoft Excel format by the third working day of each month. The reports must include project details, jobs supported, spending, facility types and sustainability aspects to remain eligible for further funding.
Audit
The Audit Directorate provides independent oversight to ensure risks are managed, financial information is accurate and reliable, employee actions comply with policies and laws, resources are used efficiently and effectively, and programs and objectives are achieved. The proposed 2009/10 audit plan includes 800 school audits, with some focusing on schools that received Building the Education Revolution (BER) funding to examine key performance indicators related to the projects. Audits of BER-funded schools will commence in the third school term with at least two weeks notice provided to principals, and results will be documented in management letters.
Twitter 101
The document provides an introduction to Twitter, including what it is, how to get started using it, and best practices. It discusses that Twitter is a microblogging tool where users post 140-character messages (tweets) and follow other users. It also outlines the four main types of tweets, how to set up an account, what to tweet about, bad habits to avoid, using links and photos, potential downsides of Twitter, and mobile apps to use. The goal is to help new users understand Twitter and get acclimated to using the platform.
causos da linha de frente - #rsonrails 2011
This document discusses:
1) The history and infrastructure of the company Linode, including their pricing and server configurations.
2) Details about scaling a Rails application on Softlayer servers to handle 600 million pageviews and 13 million images per month.
3) Examples of code optimizations made to the application including fragment caching and database optimizations like dependent destroys and counter caches.
accessibility
This document discusses web accessibility for people with disabilities. It covers various types of disabilities like visual, hearing, physical, and cognitive/neurological impairments. For each disability, it provides guidelines on how to make web content and design more accessible, such as including alt text for images, closed captions for videos, keyboard navigation, proper use of headings, forms, and colors/contrast. The document emphasizes that accessibility is important both legally and for business, and provides resources for further information.
navigation
Navigation is one of the most difficult and important aspects of web design. It allows users to understand where they are within a site, where they have been, and where they can go next. However, without proper navigation cues, users can easily become disoriented, confused, and frustrated. Effective navigation provides visual and textual cues about the current page title, site section, and breadcrumb trails to indicate location and allow movement between pages. Alternative navigation methods like tag clouds that emerge organically from user tagging may also be considered to complement a traditional taxonomy-based top-down site structure.
usability testingplanning
The document outlines the process of usability testing which involves planning tasks by identifying users and their needs, designing prototypes, conducting tests using methods like interviews and observations to evaluate the prototypes, and gathering feedback through post-session questionnaires to identify problems and improve the design.
07 mental models-ift_lecture
This document discusses mental models and information scent. It defines mental models as representations of how users, designers, and systems think about a topic. Information scent is described as how associated different pieces of information are with the user's information goal. The document provides examples of links and asks how strong the information scent is for each. It suggests that improving information scent can help users more easily find relevant information.
visual designprinciples_1
The document discusses principles of visual design for interfaces, including making interfaces self-evident through clear visual hierarchy, conventions, and defined areas. It recommends reducing visual noise and ensuring elements are clickable to avoid making users think unnecessarily. The key principles are to establish a focal point using visual weight and balance, and to use visual hierarchy to communicate messages, organize information, and guide users to take action.
Flash mobs
Flash mobs are a new social trend fueled by social media that can spread awareness of global issues. The study examined three flash mobs from 2010-2011 related to anti-bullying, breast cancer, and T-Mobile. It found that the anti-bullying flash mob generated the most online discussion at 62% of posts, while the breast cancer flash mob resulted in $7,700 raised and the T-Mobile mob got positive news coverage despite lower post numbers. Flash mobs effectively bring people together and communicate messages in an entertaining way using social media organization.
Yql Intercon 09
This document provides information about the Yahoo! Maps AJAX API, including examples of how to display a Yahoo! map, add controls and markers to a map, retrieve weather RSS feed data, authenticate with Flickr APIs, and other features. Code snippets are presented throughout for implementing map features like adding polylines and custom overlays.
How Customer Communities Power Word-of-Mouth Marketing
Word-of-mouth is storytelling—real customer experiences related by the real people that have them—and it influences up to 50% of purchase decisions today. Word-of-mouth becomes marketing (WOMM) when you harness the power of this inherent behavior, infuse it with intention, measure it, and use it to empower your brand. And in today’s social environment, doing so strategically is more important than ever.
Technology management in the age of the customer
Don’t look now, but your company is losing control. Customers are now in the driver’s seat. Learn more by reading this Forrester Report on "Technology Management
In The Age Of The Customer."
Financial Services Firms Claim the CX Advantage
- The document discusses trends around customer engagement through social channels based on surveys of over 1,386 consumers. Customer experience is found to significantly impact brand loyalty, repeat business, and word-of-mouth recommendations.
- While industries like retail and hotels score high on customer experience, financial services firms like banks and credit card companies show a large gap between leaders and laggards, indicating room for improvement.
- Younger consumers increasingly want brands to provide customer support and listen/respond through social media, suggesting financial companies should focus on improving social customer interactions.
FSI- Claim the Customer Experience Now
The document lists various industries and the percentage of customers in those industries that report having positive customer experiences. Industries like technology, consumer electronics manufacturing, and automotive reported the highest percentages of customers having positive experiences, between 73-66%. Other industries like media, banks, and chemicals reported lower percentages, between 50-51%. The document emphasizes that positive customer experiences correlate strongly with customer loyalty, willingness to purchase again, recommend to others, and not switch to competitors.
Hey, Financial Services - Get Serious About Social, or Get Spanked!
1) The document discusses a presentation given by Katy Keim, CMO of Lithium, and Deanna Oppenheimer, CEO of CameoWorks, about the challenges facing the financial services industry and how social media can help address them.
2) Major challenges mentioned include low trust in the industry, high costs, and changing customer expectations and behaviors, especially the rise of digital interactions.
3) The presentation argues that financial institutions need to transform their customer experience by embracing social media and communities to engage customers, gain insights, and improve relationships. This could help increase loyalty and trust over time.
More Related Content
Viewers also liked
William Shakespeare
William Shakespeare was born in April 1564 in Stratford-upon-Avon, England. He wrote 154 sonnets and 37 plays throughout his career, including famous works like Romeo and Juliet, Hamlet, and Taming of the Shrew. Shakespeare invented many words and phrases that are still used in modern English. He had a wife and three children but spent most of his career in London working as an actor and playwright for various theater companies.
Occupational Health and Safety
The document outlines WorkCover NSW's role in managing workplace safety and workers compensation. It discusses the principal contractor provisions for projects under the Building the Education Revolution initiative. Specifically, it notes that for projects over $250,000 or high risk work, a principal contractor must be appointed who is responsible for site safety. The principal contractor must prepare a site safety plan and ensure subcontractors have safe work methods. It identifies some of the top risks of work on school sites, such as falls and electrical hazards.
User research
This document outlines steps for conducting user research including understanding the problem and market, planning the research, collecting and analyzing data, and creating personas, scenarios, and design requirements based on the findings. The goals of user research should be appropriate for learning about users and how to improve a product or service based on their needs.
excise interface design
The document discusses excise, which refers to taxes imposed on the production or sale of certain goods. It contrasts excise with needs and goals, and mentions implementation and mental models centered around goals rather than needs. Examples of excise include keynote inspector, Purdue library, Google Calendar, and ornamental graphics. The document also provides some dos and don'ts for user experience, such as placing the mouse cursor in the first input box, separating input from output, requiring passwords, making users remember settings, and making users confirm actions. It concludes that it is easy to make things hard but hard to make things easy.
17 homepage usability
The document outlines the steps in the user experience design process including research and evaluation, requirements analysis, conceptual design, and production launch. It then discusses specific goals and techniques for designing an effective homepage, such as communicating the site's purpose through elements like the name, logo, tagline, and describing what the site or company does and its high priority tasks in an above-the-fold manner.
Photography Slide Show
This article discusses a picture montage created by Tara Trask. Trask created a montage using various photographs. The montage was designed to tell a story or convey a message through the combination of different photos arranged together.
Reporting
The document outlines the reporting requirements for funds provided by the Australian government under the Building the Education Revolution program. Recipients must submit monthly expenditure reports in a standardized Microsoft Excel format by the third working day of each month. The reports must include project details, jobs supported, spending, facility types and sustainability aspects to remain eligible for further funding.
Audit
The Audit Directorate provides independent oversight to ensure risks are managed, financial information is accurate and reliable, employee actions comply with policies and laws, resources are used efficiently and effectively, and programs and objectives are achieved. The proposed 2009/10 audit plan includes 800 school audits, with some focusing on schools that received Building the Education Revolution (BER) funding to examine key performance indicators related to the projects. Audits of BER-funded schools will commence in the third school term with at least two weeks notice provided to principals, and results will be documented in management letters.
Twitter 101
The document provides an introduction to Twitter, including what it is, how to get started using it, and best practices. It discusses that Twitter is a microblogging tool where users post 140-character messages (tweets) and follow other users. It also outlines the four main types of tweets, how to set up an account, what to tweet about, bad habits to avoid, using links and photos, potential downsides of Twitter, and mobile apps to use. The goal is to help new users understand Twitter and get acclimated to using the platform.
causos da linha de frente - #rsonrails 2011
This document discusses:
1) The history and infrastructure of the company Linode, including their pricing and server configurations.
2) Details about scaling a Rails application on Softlayer servers to handle 600 million pageviews and 13 million images per month.
3) Examples of code optimizations made to the application including fragment caching and database optimizations like dependent destroys and counter caches.
accessibility
This document discusses web accessibility for people with disabilities. It covers various types of disabilities like visual, hearing, physical, and cognitive/neurological impairments. For each disability, it provides guidelines on how to make web content and design more accessible, such as including alt text for images, closed captions for videos, keyboard navigation, proper use of headings, forms, and colors/contrast. The document emphasizes that accessibility is important both legally and for business, and provides resources for further information.
navigation
Navigation is one of the most difficult and important aspects of web design. It allows users to understand where they are within a site, where they have been, and where they can go next. However, without proper navigation cues, users can easily become disoriented, confused, and frustrated. Effective navigation provides visual and textual cues about the current page title, site section, and breadcrumb trails to indicate location and allow movement between pages. Alternative navigation methods like tag clouds that emerge organically from user tagging may also be considered to complement a traditional taxonomy-based top-down site structure.
usability testingplanning
The document outlines the process of usability testing which involves planning tasks by identifying users and their needs, designing prototypes, conducting tests using methods like interviews and observations to evaluate the prototypes, and gathering feedback through post-session questionnaires to identify problems and improve the design.
07 mental models-ift_lecture
This document discusses mental models and information scent. It defines mental models as representations of how users, designers, and systems think about a topic. Information scent is described as how associated different pieces of information are with the user's information goal. The document provides examples of links and asks how strong the information scent is for each. It suggests that improving information scent can help users more easily find relevant information.
visual designprinciples_1
The document discusses principles of visual design for interfaces, including making interfaces self-evident through clear visual hierarchy, conventions, and defined areas. It recommends reducing visual noise and ensuring elements are clickable to avoid making users think unnecessarily. The key principles are to establish a focal point using visual weight and balance, and to use visual hierarchy to communicate messages, organize information, and guide users to take action.
Flash mobs
Flash mobs are a new social trend fueled by social media that can spread awareness of global issues. The study examined three flash mobs from 2010-2011 related to anti-bullying, breast cancer, and T-Mobile. It found that the anti-bullying flash mob generated the most online discussion at 62% of posts, while the breast cancer flash mob resulted in $7,700 raised and the T-Mobile mob got positive news coverage despite lower post numbers. Flash mobs effectively bring people together and communicate messages in an entertaining way using social media organization.
Yql Intercon 09
This document provides information about the Yahoo! Maps AJAX API, including examples of how to display a Yahoo! map, add controls and markers to a map, retrieve weather RSS feed data, authenticate with Flickr APIs, and other features. Code snippets are presented throughout for implementing map features like adding polylines and custom overlays.
Viewers also liked (17)
More from Lithium
How Customer Communities Power Word-of-Mouth Marketing
Word-of-mouth is storytelling—real customer experiences related by the real people that have them—and it influences up to 50% of purchase decisions today. Word-of-mouth becomes marketing (WOMM) when you harness the power of this inherent behavior, infuse it with intention, measure it, and use it to empower your brand. And in today’s social environment, doing so strategically is more important than ever.
Technology management in the age of the customer
Don’t look now, but your company is losing control. Customers are now in the driver’s seat. Learn more by reading this Forrester Report on "Technology Management
In The Age Of The Customer."
Financial Services Firms Claim the CX Advantage
- The document discusses trends around customer engagement through social channels based on surveys of over 1,386 consumers. Customer experience is found to significantly impact brand loyalty, repeat business, and word-of-mouth recommendations.
- While industries like retail and hotels score high on customer experience, financial services firms like banks and credit card companies show a large gap between leaders and laggards, indicating room for improvement.
- Younger consumers increasingly want brands to provide customer support and listen/respond through social media, suggesting financial companies should focus on improving social customer interactions.
FSI- Claim the Customer Experience Now
The document lists various industries and the percentage of customers in those industries that report having positive customer experiences. Industries like technology, consumer electronics manufacturing, and automotive reported the highest percentages of customers having positive experiences, between 73-66%. Other industries like media, banks, and chemicals reported lower percentages, between 50-51%. The document emphasizes that positive customer experiences correlate strongly with customer loyalty, willingness to purchase again, recommend to others, and not switch to competitors.
Hey, Financial Services - Get Serious About Social, or Get Spanked!
1) The document discusses a presentation given by Katy Keim, CMO of Lithium, and Deanna Oppenheimer, CEO of CameoWorks, about the challenges facing the financial services industry and how social media can help address them.
2) Major challenges mentioned include low trust in the industry, high costs, and changing customer expectations and behaviors, especially the rise of digital interactions.
3) The presentation argues that financial institutions need to transform their customer experience by embracing social media and communities to engage customers, gain insights, and improve relationships. This could help increase loyalty and trust over time.
Lithium whitepaper: Hey, Tech! Get Serious About Social Customer Enlistment
Learn about the current state social for tech and why social customer enlistment is a game-changer. Learn how to get social customers to co-create value with you with
gamification—done right. Get sustainable social strategies from Lithium.
The 4 Gears from The Science of Social 2
Introducing Dr. Michael Wu’s The Science of Social 2 an in depth overview into how social media has revolutionized customer communication, the customer journey, and customer relationship management (CRM). As Lithium Technology’s Chief Scientist, Dr. Wu with his extensive knowledge has created a solution for our communication strategy by motivating customers and managing customer relationships for the long run. In this modern era where consumers demand convenience and quality, traditional business methods will no longer cut it. Dr. Wu along with Geoffrey Moore and his Four Gears, The Science of Social 2 presents a solution to help your business adapt and survive in this changing climate. To ensure a lasting competitive advantage, four gears are needed for success: acquisition, engagement, enlistment, and monetization.
Lithium Get Serious About Online Communities
This document summarizes key findings from a 2013 study on online brand communities. It finds that experimentation among brands increased while cohesive strategies decreased. Top performers from 2012 saw lower scores, and new industries like telecommunications emerged. Best practices around user reviews, tools/widgets, and community managers saw higher adoption. Mobile integration with communities remains low despite some examples. The presentation encourages brands to view communities as content and engagement hubs across devices and social networks.
#SeriousAboutSocial Webcast
Social media usage continues to grow globally with more people spending time on platforms like Facebook, Instagram, LinkedIn, and Twitter. In 2022, the number of social media users is projected to reach over 4.41 billion worldwide representing over half of the total global population. Growth has been driven by increased smartphone adoption along with more free time as people stay connected while commuting, waiting, or relaxing at home.
Social Business Advantage
Download the complete study findings and prescription for what you can do to gain social business advantage in 2012
Forrester Case Study: Giffgaff uses co-creation to build a differentiated mob...
In an empowered report by Forrester analyst, Doug Williams, giffgaff is highlighted for their vibrant community, run entirely by giffgaff customers using the Lithium community platform
Get Serious About Social Customer Engagement
Learn about the science of sustained engagement by Dr. Michael Wu
Get Serious About Social Customer Care
Learn about social customer care told by Kate Leggett Principal Analyst at Forrester Research, Inc and Katy Keim Chief Marketing Officer at Lithium Tech
Best Practices Ideation
1) The document discusses best practices for companies to engage customers in ideation through social media channels to increase competitive advantage. It outlines strategies for setting goals, evaluating ideas, communicating with customers, enlisting staff, and maintaining a positive environment to encourage participation.
2) Successful ideation can reduce business costs, improve customer loyalty and satisfaction by demonstrating the company listens, and drive sales by offering products customers indicate interest in.
3) Maintaining responsiveness to customers' ideas, recognizing contributions, and implementing suggestions are keys to an effective ideation process.
MarketingProfs 2012 State of Social Media
Learn how to move from counting social KPIs to measuring real business outcomes and start driving impressive ROI
Gold in Them Hills: Computing ROI for Support Communities
Learn the approaches used successfully by Lithium Technologies' customers to compute a realistic ROI (Return on Investment) for their support community initiatives
Building Customer Networks for Successful Word of Mouth Marketing
Learn how firms can enhance their word of mouth marketing campaigns and improve their marketing results
Telesperience customer-experience-benchmark-2013 asi8-d3sd
In January of 2013, we benchmarked the telecom social customer experience in order to better guide today's service providers toward strategies that make sense.
We surveyed 40+ global telecoms on their social customer experience investments and returns and found that more socially mature telecoms enjoy serious benefits:
greater reduction in call center volume
greater reduction in support costs
more confidence in the customer experiences they deliver
Lithium - Get Serious About Social ROI
The document announces an annual customer conference from April 23-25, 2013 at the Westin St. Francis hotel in San Francisco. The conference will include pre-conference workshops and certification, keynotes from thought leaders and customer strategists, breakout sessions on community management and the product roadmap, and an awards ceremony. The goal is to provide 3 days of valuable content and networking for customers.
More from Lithium (20)
How Customer Communities Power Word-of-Mouth Marketing
How Customer Communities Power Word-of-Mouth Marketing
Hey, Financial Services - Get Serious About Social, or Get Spanked!
Hey, Financial Services - Get Serious About Social, or Get Spanked!
Lithium whitepaper: Hey, Tech! Get Serious About Social Customer Enlistment
Lithium whitepaper: Hey, Tech! Get Serious About Social Customer Enlistment
Forrester Case Study: Giffgaff uses co-creation to build a differentiated mob...
Forrester Case Study: Giffgaff uses co-creation to build a differentiated mob...
Gold in Them Hills: Computing ROI for Support Communities
Gold in Them Hills: Computing ROI for Support Communities
Building Customer Networks for Successful Word of Mouth Marketing
Building Customer Networks for Successful Word of Mouth Marketing
Telesperience customer-experience-benchmark-2013 asi8-d3sd
Telesperience customer-experience-benchmark-2013 asi8-d3sd
Recently uploaded
Artificial Intelligence for XMLDevelopment
In the rapidly evolving landscape of technologies, XML continues to play a vital role in structuring, storing, and transporting data across diverse systems. The recent advancements in artificial intelligence (AI) present new methodologies for enhancing XML development workflows, introducing efficiency, automation, and intelligent capabilities. This presentation will outline the scope and perspective of utilizing AI in XML development. The potential benefits and the possible pitfalls will be highlighted, providing a balanced view of the subject.
We will explore the capabilities of AI in understanding XML markup languages and autonomously creating structured XML content. Additionally, we will examine the capacity of AI to enrich plain text with appropriate XML markup. Practical examples and methodological guidelines will be provided to elucidate how AI can be effectively prompted to interpret and generate accurate XML markup.
Further emphasis will be placed on the role of AI in developing XSLT, or schemas such as XSD and Schematron. We will address the techniques and strategies adopted to create prompts for generating code, explaining code, or refactoring the code, and the results achieved.
The discussion will extend to how AI can be used to transform XML content. In particular, the focus will be on the use of AI XPath extension functions in XSLT, Schematron, Schematron Quick Fixes, or for XML content refactoring.
The presentation aims to deliver a comprehensive overview of AI usage in XML development, providing attendees with the necessary knowledge to make informed decisions. Whether you’re at the early stages of adopting AI or considering integrating it in advanced XML development, this presentation will cover all levels of expertise.
By highlighting the potential advantages and challenges of integrating AI with XML development tools and languages, the presentation seeks to inspire thoughtful conversation around the future of XML development. We’ll not only delve into the technical aspects of AI-powered XML development but also discuss practical implications and possible future directions.
20240609 QFM020 Irresponsible AI Reading List May 2024
Everything I found interesting about the irresponsible use of machine intelligence in May 2024
UiPath Test Automation using UiPath Test Suite series, part 6
Welcome to UiPath Test Automation using UiPath Test Suite series part 6. In this session, we will cover Test Automation with generative AI and Open AI.
UiPath Test Automation with generative AI and Open AI webinar offers an in-depth exploration of leveraging cutting-edge technologies for test automation within the UiPath platform. Attendees will delve into the integration of generative AI, a test automation solution, with Open AI advanced natural language processing capabilities.
Throughout the session, participants will discover how this synergy empowers testers to automate repetitive tasks, enhance testing accuracy, and expedite the software testing life cycle. Topics covered include the seamless integration process, practical use cases, and the benefits of harnessing AI-driven automation for UiPath testing initiatives. By attending this webinar, testers, and automation professionals can gain valuable insights into harnessing the power of AI to optimize their test automation workflows within the UiPath ecosystem, ultimately driving efficiency and quality in software development processes.
What will you get from this session?
1. Insights into integrating generative AI.
2. Understanding how this integration enhances test automation within the UiPath platform
3. Practical demonstrations
4. Exploration of real-world use cases illustrating the benefits of AI-driven test automation for UiPath
Topics covered:
What is generative AI
Test Automation with generative AI and Open AI.
UiPath integration with generative AI
Speaker:
Deepak Rai, Automation Practice Lead, Boundaryless Group and UiPath MVP
Mind map of terminologies used in context of Generative AI
Mind map of common terms used in context of Generative AI.
Microsoft - Power Platform_G.Aspiotis.pdf
Revolutionizing Application Development
with AI-powered low-code, presentation by George Aspiotis, Sr. Partner Development Manager, Microsoft
Removing Uninteresting Bytes in Software Fuzzing
Imagine a world where software fuzzing, the process of mutating bytes in test seeds to uncover hidden and erroneous program behaviors, becomes faster and more effective. A lot depends on the initial seeds, which can significantly dictate the trajectory of a fuzzing campaign, particularly in terms of how long it takes to uncover interesting behaviour in your code. We introduce DIAR, a technique designed to speedup fuzzing campaigns by pinpointing and eliminating those uninteresting bytes in the seeds. Picture this: instead of wasting valuable resources on meaningless mutations in large, bloated seeds, DIAR removes the unnecessary bytes, streamlining the entire process.
In this work, we equipped AFL, a popular fuzzer, with DIAR and examined two critical Linux libraries -- Libxml's xmllint, a tool for parsing xml documents, and Binutil's readelf, an essential debugging and security analysis command-line tool used to display detailed information about ELF (Executable and Linkable Format). Our preliminary results show that AFL+DIAR does not only discover new paths more quickly but also achieves higher coverage overall. This work thus showcases how starting with lean and optimized seeds can lead to faster, more comprehensive fuzzing campaigns -- and DIAR helps you find such seeds.
- These are slides of the talk given at IEEE International Conference on Software Testing Verification and Validation Workshop, ICSTW 2022.
Things to Consider When Choosing a Website Developer for your Website | FODUU
Choosing the right website developer is crucial for your business. This article covers essential factors to consider, including experience, portfolio, technical skills, communication, pricing, reputation & reviews, cost and budget considerations and post-launch support. Make an informed decision to ensure your website meets your business goals.
National Security Agency - NSA mobile device best practices
Threats to mobile devices are more prevalent and increasing in scope and complexity. Users of mobile devices desire to take full advantage of the features
available on those devices, but many of the features provide convenience and capability but sacrifice security. This best practices guide outlines steps the users can take to better protect personal devices and information.
Your One-Stop Shop for Python Success: Top 10 US Python Development Providers
Simplify your search for a reliable Python development partner! This list presents the top 10 trusted US providers offering comprehensive Python development services, ensuring your project's success from conception to completion.
HCL Notes und Domino Lizenzkostenreduzierung in der Welt von DLAU
Webinar Recording: https://www.panagenda.com/webinars/hcl-notes-und-domino-lizenzkostenreduzierung-in-der-welt-von-dlau/
DLAU und die Lizenzen nach dem CCB- und CCX-Modell sind für viele in der HCL-Community seit letztem Jahr ein heißes Thema. Als Notes- oder Domino-Kunde haben Sie vielleicht mit unerwartet hohen Benutzerzahlen und Lizenzgebühren zu kämpfen. Sie fragen sich vielleicht, wie diese neue Art der Lizenzierung funktioniert und welchen Nutzen sie Ihnen bringt. Vor allem wollen Sie sicherlich Ihr Budget einhalten und Kosten sparen, wo immer möglich. Das verstehen wir und wir möchten Ihnen dabei helfen!
Wir erklären Ihnen, wie Sie häufige Konfigurationsprobleme lösen können, die dazu führen können, dass mehr Benutzer gezählt werden als nötig, und wie Sie überflüssige oder ungenutzte Konten identifizieren und entfernen können, um Geld zu sparen. Es gibt auch einige Ansätze, die zu unnötigen Ausgaben führen können, z. B. wenn ein Personendokument anstelle eines Mail-Ins für geteilte Mailboxen verwendet wird. Wir zeigen Ihnen solche Fälle und deren Lösungen. Und natürlich erklären wir Ihnen das neue Lizenzmodell.
Nehmen Sie an diesem Webinar teil, bei dem HCL-Ambassador Marc Thomas und Gastredner Franz Walder Ihnen diese neue Welt näherbringen. Es vermittelt Ihnen die Tools und das Know-how, um den Überblick zu bewahren. Sie werden in der Lage sein, Ihre Kosten durch eine optimierte Domino-Konfiguration zu reduzieren und auch in Zukunft gering zu halten.
Diese Themen werden behandelt
- Reduzierung der Lizenzkosten durch Auffinden und Beheben von Fehlkonfigurationen und überflüssigen Konten
- Wie funktionieren CCB- und CCX-Lizenzen wirklich?
- Verstehen des DLAU-Tools und wie man es am besten nutzt
- Tipps für häufige Problembereiche, wie z. B. Team-Postfächer, Funktions-/Testbenutzer usw.
- Praxisbeispiele und Best Practices zum sofortigen Umsetzen
Uni Systems Copilot event_05062024_C.Vlachos.pdf
Unlocking Productivity: Leveraging the Potential of Copilot in Microsoft 365, a presentation by Christoforos Vlachos, Senior Solutions Manager – Modern Workplace, Uni Systems
Building Production Ready Search Pipelines with Spark and Milvus
Spark is the widely used ETL tool for processing, indexing and ingesting data to serving stack for search. Milvus is the production-ready open-source vector database. In this talk we will show how to use Spark to process unstructured data to extract vector representations, and push the vectors to Milvus vector database for search serving.
How to Get CNIC Information System with Paksim Ga.pptx
Pakdata Cf is a groundbreaking system designed to streamline and facilitate access to CNIC information. This innovative platform leverages advanced technology to provide users with efficient and secure access to their CNIC details.
みなさんこんにちはこれ何文字まで入るの？40文字以下不可とか本当に意味わからないけどこれ限界文字数書いてないからマジでやばい文字数いけるんじゃないの？えこ...
ここ3000字までしか入らないけどタイトルの方がたくさん文字入ると思います。
Video Streaming: Then, Now, and in the Future
In his public lecture, Christian Timmerer provides insights into the fascinating history of video streaming, starting from its humble beginnings before YouTube to the groundbreaking technologies that now dominate platforms like Netflix and ORF ON. Timmerer also presents provocative contributions of his own that have significantly influenced the industry. He concludes by looking at future challenges and invites the audience to join in a discussion.
Columbus Data & Analytics Wednesdays - June 2024
Columbus Data & Analytics Wednesdays, June 2024 with Maria Copot 20
Climate Impact of Software Testing at Nordic Testing Days
My slides at Nordic Testing Days 6.6.2024
Climate impact / sustainability of software testing discussed on the talk. ICT and testing must carry their part of global responsibility to help with the climat warming. We can minimize the carbon footprint but we can also have a carbon handprint, a positive impact on the climate. Quality characteristics can be added with sustainability, and then measured continuously. Test environments can be used less, and in smaller scale and on demand. Test techniques can be used in optimizing or minimizing number of tests. Test automation can be used to speed up testing.
Recently uploaded (20)
20240609 QFM020 Irresponsible AI Reading List May 2024
20240609 QFM020 Irresponsible AI Reading List May 2024
UiPath Test Automation using UiPath Test Suite series, part 6
UiPath Test Automation using UiPath Test Suite series, part 6
Mind map of terminologies used in context of Generative AI
Mind map of terminologies used in context of Generative AI
Things to Consider When Choosing a Website Developer for your Website | FODUU
Things to Consider When Choosing a Website Developer for your Website | FODUU
National Security Agency - NSA mobile device best practices
National Security Agency - NSA mobile device best practices
Your One-Stop Shop for Python Success: Top 10 US Python Development Providers
Your One-Stop Shop for Python Success: Top 10 US Python Development Providers
HCL Notes und Domino Lizenzkostenreduzierung in der Welt von DLAU
HCL Notes und Domino Lizenzkostenreduzierung in der Welt von DLAU
Building Production Ready Search Pipelines with Spark and Milvus
Building Production Ready Search Pipelines with Spark and Milvus
How to Get CNIC Information System with Paksim Ga.pptx
How to Get CNIC Information System with Paksim Ga.pptx
みなさんこんにちはこれ何文字まで入るの？40文字以下不可とか本当に意味わからないけどこれ限界文字数書いてないからマジでやばい文字数いけるんじゃないの？えこ...
みなさんこんにちはこれ何文字まで入るの？40文字以下不可とか本当に意味わからないけどこれ限界文字数書いてないからマジでやばい文字数いけるんじゃないの？えこ...
Climate Impact of Software Testing at Nordic Testing Days
Climate Impact of Software Testing at Nordic Testing Days
Lithium serious social response copy
- 24. Same-Session Shopping Activities Per User 7.0% 6.0% 6.0% 5.0% 4.6% 4.0% 3.0% 2.0% 1.0% 1.4% 1.3% Twitter YouTube 0.0% Lithium Community Facebook
- 29. • • •
- 30. • •
- 31. • • •
- 33. • • • • •