Sustainability & Accountability: Dental Center of Northwest Ohio
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The document summarizes the mission, measures, means, and feedback processes of the Dental Center of Northwest Ohio. The mission is to provide oral health services for low-income children and adults, promote oral health education, and advocate for those with limited access to care. Measures include appointment wait times, lab cases, prior authorizations, referrals, no-show rates, treatment completion rates, and exam types. Means include staffing, facilities, supplies, communication materials, and a private practice business model with daily scheduling and production goals. Feedback informs adjustments to improve processes.
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- 1. Sustainability & Accountability Dental Center of Northwest Ohio
- 2. Planning & Implementation Cycle Mission Measures Men Delivery Means
- 3. Mission • Provide oral health services for children and adults living at or below 300% of poverty • Promote the value of good oral health through education • Advocate for those with limited access to care
- 4. Men • Adequate number of culturally competent, qualified and trained staff to deliver care and implement business processes • Belief in the organization’s mission
- 5. Means • Business model • Schedule • Physical plant, equipment, instruments • Supplies • Patient communication & educational materials • Feedback
- 6. • Business Model: • Private practice hybrid • $5,195,517 in expenses • Schedule: • 240 Working days • 9.5 DDS / day; 3.5 RDH /day • 30 -45 Minute appointments on average, longer as dictated by procedure • 22% No-show rate • Scheduling Goals • $21,648 per day to stay open • $ 1710 Production per DDS • $1400 Production per RDH
- 7. • Physical plant • 34 Operatories • Supplies • Standardized list of dental materials, supplies, burs • Communication • No-show policy • Financial policy
- 8. Measurements/Adjustments • Appointment wait times • Lab cases in process • Prior authorizations • Referrals to specialists
- 9. • No-show rate • Treatment completed • Recall vs. emergency exam rate • New patients
- 10. Feedback