Speaker Presentation - Reducing Staff Turnover through the Development of a Positive Organizational Culture - Linda Bowersox

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Linda Bowersox, Advanced Care Center at Lakeview - Speaker at the marcus evans Long-Term Care CXO Summit 2014, delivered her presentation entitled Reducing Staff Turnover through the Development of a Positive Organizational Culture

Business Technology

•Discuss best practice strategies for recruiting
•Describe effective employee engagement and
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retention strategies
•Articulate the impact that leadership plays in
promoting a positive organizational culture
•Describe strategies the organization can
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utilize to develop bench strength through
succession planning

•© 2014 Advanced Care Center @ Lakeview

Culture isn t the most
“Culture isn’t the most
important thing. Culture is the
only thing.”
l hi ”
Jim Sinegal
Ji Si
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Former CEO, Costco

© 2014 Advanced Care Center @ Lakeview

•Developing a strong culture is key
•Focus on clinical and service

excellence
•Enhance staff engagement and
satisfaction
© 2014 Advanced Care Center @ Lakeview

•Connection between engagement,

staff satisfaction & outcomes
ff i f i &
•Model service standards
•Develop a culture of accountability
•Promote a safe environment

© 2014 Advanced Care Center @ Lakeview

•Ask questions
•Catch the staff doing things right
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ff d
h
h
•Allow for mistakes
•Treat everyone with respect
•Listen
© 2014 Advanced Care Center @ Lakeview

•Care about the whole person
•Build the team
ld h
•Maintain ongoing communication
•Recognize staff efforts
•See staff as a key customer
© 2014 Advanced Care Center @ Lakeview

•Atmosphere of growth & development
•Behavioral ‐Based interviews
•Peer interviews
•Solid orientation program
•PTE
•Financial Incentives
© 2014 Advanced Care Center @ Lakeview

Highly engaged environment
•Organizational Huddle™
•Leadership rounding
p
g
• CQI
•Leadership development
•Committee involvement
•

© 2014 Advanced Care Center @ Lakeview

•Respect in the workplace training
•Policies and procedures promoting respect
•Harassment prevention training
•Whistle blowing
•Chain of command
•Access to HR
•Lateral violence training
© 2014 Advanced Care Center @ Lakeview

•Develop service and team standards
•Employee satisfaction survey
l
f
•In the moment recognition
•Promotion from within
•Interdisciplinary collaboration

© 2014 Advanced Care Center @ Lakeview

•Manager as mentor, facilitator &

coach
•Staff meetings
•Flexible staffing & scheduling
•Safe & healthy work environment

© 2014 Advanced Care Center @ Lakeview

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•Mechanisms for providing feedback
•Shared Governance
•P f
Performance management process

•Clinical ladder
•Competitive market analysis
•Mechanisms for resolving conflict
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fl

© 2014 Advanced Care Center @ Lakeview

• Recruit & promote leaders who

demonstrate our core values
•Ongoing leadership development
•360 Feedback

© 2014 Advanced Care Center @ Lakeview
16

•Integrated clinical structure
I t
t d li i l t t
•Alignment among clinical & ancillary
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y

departments
•D l b
Develop bench strength
h t
th

© 2014 Advanced Care Center @ Lakeview

•Leaders who develop highly engaged

and satisfied work environments
d ti fi d
k
i
t
retain top talent and provide
outstanding  care.
•These organizations  are well
positioned to achieve PTE‐LTC.
© 2014 Advanced Care Center @ Lakeview

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