Konnect Net is changing the way medical insurance is done by improving the accuracy and speed of medical report generation. The previous paper-based system was slow, insecure, and inefficient. Konnect provides a digital platform that standardizes forms and workflows, improves security and privacy, and reduces turnaround times for medical reports from over 30 days to under 3 days for 50% of reports. This benefits doctors, insurance companies, and customers.

1. Konnect Net changing the way insurance
medicals are done; improving accuracy
and speed of medical report generation
Murray Lilley – Director, Konnect
Karl Cole -

2. Agenda
The Problem
Issues Identified
The Concerns
The Approach
Outcomes
Learning's

3. Before Konnect – 12 times this Pile per Day of Lose Leaf paper

4. After Konnect – Medtech 1 Click to Open (from Jan 2013)

5. After Konnect – My Practice 1 Click to Open
(since Sept 2011)

6. The Problem
Doctor Insurance Co/
Customer /
Patient Advisors
Security & Privacy Long turnaround times
Long time delays
Paper based and manual Lost sales
Frustrated
Practise interruptions Forms lost in post
40% pulled out of the
No transparency of workflow High cost of acquiring sales
application
180 different insurance forms No transparency of workflow
No transparency of
Forms often filled out twice Lack of security
workflow
Delays in payment Handwritten responses
Did not get cover
Quotes sought from 2 No industry standards
insurance companies 18 underwriting practices.
4 million A4 pages
No control over costs

7. Issues Identified
7-10 people see data other than Doctor and
High risk of breeches to security Underwriter.
and privacy of personal information Paper records lost by post/courier/insurer.
Cannot replicate report for customer or
insurer, if required
No audit trail, could not identified who touched
Identified the opportunity to provide
the record.
point to point solutions tailored for
each key stakeholder Unable to track where requests were at
20-30 working days to turn-around requests
New Zealanders grossly under Research indicates biggest reason is the
insured for income protection /
time it takes and cost involved
trauma.

8. The Concerns
• Security and privacy for the patient
• Lack of standardisation in forms and process
• Long lead times
• Unable to control billing and payments
• Actors not listen to each other

9. Konnect’s team and our approach to Innovation
Vision Innovation
Experience
Collaboration Focus
Relationships
Domain
Leadership
Performance
Commitment
Knowledge Influence
Speed Agility
Skill Service

10. Learning’s
• Build Tools that People Will Use – Not what Some Want
• Need Key Stakeholders onboard from the start
• Fully understand workflow and process across
communities
• Good coding and structured data in PMS minimises
details sent to insurer and makes process faster
• Doctor, IT Infrastructure setup/configuration not vanilla =
costly Deployment & Release Management
• PMS providers have insufficient testing capacity and
rigour (lack of funding)
• Test and retest for the un-expected

11. Key Outcomes
• Moved All Medtech Sites to
Most Recent Version
• Deployed Across 100% of 3
Communities in 2 Years
• Deployed new infrastructure
to provide robust/secure
process to transfer personal
information
• A new platform for doing
business between Medical
Providers and the Non Health
Sector
“Connecting Business for Better Performance”

12. Konnect’s Before & After Impact
Doctors Before Doctors Now
1 Smart form
18 Insurers
1 Standard process
180 different forms
1 Standard Workflow
180 different GP workflows
6-8 minutes
30-40 minutes
80% Electronic
24-30 days turnaround
50% Returned < 3 days
100% Unsecure Paper Reports
SureMed Encrypted & Secure
40 Variations Paid weekly
Underwriters Before Underwriters Now
Conversion rate 75-85%
Conversion rate 40-60%
Encrypted, totally secure
4m A4 paper pages
1 Person accessing report
7-10 individuals accessing PMR
15 minutes UW time
Paper based and insecure
52/ins annual payments
30-45 minutes UW time
200,000 annual payments

13. www.konnect.net.nz