Investec Life offers convenient, transparent, personalized and results-driven life insurance through an online process. Some key benefits include: - An easy 2-question application for healthy individuals under 50 - Premiums automatically adjust monthly based on coverage needed - Medical tests are only required for a minority of applicants - The system tailors the experience based on existing client data - Several case studies demonstrate policies being issued in under 30 minutes for various client profiles through the online system.

1. 1

2. 2
Convenient
Pain point: standardised paperwork, medical tests and weeks of processing
Investec Mortgage Protection Cover is
the first product of its kind in South
Africa.
The quick, easy process involves only
two medical questions for healthy
individuals under the age of 50.
Premiums automatically adjust monthly
so that clients only pay for the cover
they need. Clients can save between
20% - 35% in premiums versus
traditional cover in the market.
Our clients can apply for insurance
online, end-to-end, at times and places
that suit them.
Dedicated resources (advisors and
24/7 global telephonic support) to
assist.
Medical tests are only required for a
minority of clients, eliminating
paperwork and standardised medical
tests.
Our system is able to
prepopulate information
based on existing data,
and assess new client
information to curate a
journey that is relevant to
their needs.
Omni-channel approach
Dynamic, responsive
process
Adaptable & efficient products

3. 3
Transparent
Technology driven
Pain point: clients often don’t understand the insurance products they buy.
The process is completely
automated and online.
It is built with a needs
analysis tool/ robo-adviser to
assess new-cover
requirements.
We enhanced client
understanding by simplifying
product options, client
communication and
developing educational
resources and tools – videos,
brochures, online tools.
Easy to understand

4. 4
Personalised
Pain point: processes, products and client experiences that aren’t relevant to clients
Because we service a highly
specific client base, we can
provide tailor-made client
experiences.
Our responsive online system
combines existing data with
newly provided information to
create a relevant, personalised
client journey.
Premium rates are fully underwritten
(unlike traditional credit/simple
products in the market) – this makes it
more cost effective for the client.
But medical tests are only required for
a minority of clients, eliminating
paperwork, inconvenience and
reducing cost.
Clients have the option to build their
own insurance portfolio with our
modular, fully underwritten products.
Mortgage cover adapts
automatically, with premiums
continually tailored to the client’s
specific debt.
Tailored products
Digitally enabled underwriting
Tailored experience

5. 5
Results
Due to our online process and digital capabilities, we can already see that:
It took less than six months for Investec Life to reach ZAR one billion in cover on the books.
65% of policies to date have been issued straight-through our online system.
Clients have expressed disbelief at the easy process – many were not expecting their policies to issue
immediately.
The marginal cost of client acquisition is extremely low due to the digital process and the cost efficiencies from
fewer clients requiring medical tests.
Underwriting teams are smaller, and focus their efforts on the more complex cases. The simple cases go straight
through, which should result in better underwriting decisions and improved results over time.
The shortest time is has taken to activate a Mortgage Protection Cover policy is five minutes
Overall, a better client experience and lower acquisition and operating costs provides a more effective business
model that should create better outcomes for clients.

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Quote from the client: “Highly
efficient online application
Professional process”
Client success stories
Case study #1: The consulting executive
ZAR
30m
life cover
22
minutes
online
Dynamic and personalised
– A 41 year old high earning male (earning ZAR 6m a year, with young kids) took 22
minutes online to take out ZAR 30m in life cover – unheard of in the Life industry
– Used the online Financial Needs Analysis tool
– No medical tests required – dynamic online underwriting assessed client as low risk
– Issued online on the spot (no paper)
– Eliminated traditional life insurance pain points

7. 7Investec Life | Long term insurance
Client success stories
Case study #2: The investment professional
Quote from the client: “A
particularly pleasing
experience for ease of use,
convenience and competitive
pricing”
ZAR 3m
life cover + ZAR
250k severe
illness
ZAR 7m
life cover a
few weeks
later
Convenient and effective
– A 62 year old professor reads about Investec Life’s digital process in the
newspaper and does not believe it does not think a digital underwriting process for
top-end life and illness cover will be possible
– As he is fit and healthy he requires no medical tests – straight through processing
– Is extremely impressed with the system and its ease of use, and that the system,
the process and documentation is of “typical Investec high standards”
– On the 28th of December he goes back online and takes another ZAR 7m cover

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Client success stories
Case study #3: The young HNW client
Quote from the client:
“The process was
simple, straight
forward and intuitive.
Easy to use and
didn’t take much time
at all”
ZAR 3.75m
life cover + ZAR
3.75m severe
illness + ZAR
1.75m disability
cover
18 minutes
online
Outperforming can turn things around
– The 27 year old high net worth client (in the IT industry) initially asked for product
comparisons
– We took more than a day to get back to the client, and client complained regarding
responsiveness
– Reacted quickly – contacted client immediately, kept client informed, provided information
– Client decided to take out cover with Investec Life and completed application that evening

9. 9
Quote from the client:
“Effortless process,
immediate completion”
Client success stories
Case study #4: The super quick mortgage
ZAR 2.7m
mortgage
life cover
5
minutes
online
Simple and fast
– Mortgage underwriting is particularly streamlined – online system has
knowledge of client and their existing banking debt, and reduces information
requested
– Client was able to complete entire process online in 5 minutes, able to fit into a
break at work
– No paper, no medical tests (standard risk client), policy issued immediately