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Be Free

           Endless horizons
1	 Foreword

	 2	    Liberty Global at a glance

	 4	    Our role in the new multimedia world

	 10	   Infrastructure & technology

	 14	   The world of Liberty Global

	 16	   Content & investments

	 18	   Public policy

	 22	   Corporate responsibility

	 24	   Working at Liberty Global
At Liberty Global, we believe that everyone should be able to
explore the amazing but often complex digital world in a safe and
responsible way. That’s why building digital confidence is at the
heart of our corporate responsibility initiatives. We’re convinced
that making the most of the opportunities and benefits that our
products and services create is good for our business and good
for society.




                Country operations                                       Other operations
                Austria               Hungary              Romania       Chellomedia
                Belgium               Ireland              Slovakia      UPC DTH
                Chile                 Netherlands          Switzerland   UPC Business
                Czech Republic        Poland                             Liberty Global Ventures
                Germany               Puerto Rico




                Our main brands




                                                                                                   liberty global 3
Foreword
We work in one of the most dynamic industries in    We’ve grown organically and through mergers &
the world. Digital technology has fundamentally     acquisitions while maintaining a sound capital
changed the way people around the globe             structure. We remain committed to driving
communicate, receive information and access         technological change in our industry – to the benefit
entertainment.                                      of customers and shareholders alike.

At Liberty Global, we connect people to the         Over the past two decades, we’ve been at the
digital world – a world of convenience and          forefront of technological innovation. Both in
infinite choice. Our market-leading broadband,      high-speed broadband and in interactive digital
voice, and video services put millions of           television, our mission has remained the same:
customers in control, enabling them to discover     to find innovative ways to improve our customers’
the full potential of this exciting new world.      lives. For example, this year we launch Horizon: our
We are constantly striving to improve their lives   revolutionary media, and entertainment platform,
through meaningful innovation and enhanced          which will transform the way you watch TV and
entertainment experiences. As we say in our         enjoy multimedia content on a range of devices
vision statement, we offer our customers the        in the home. With Horizon, we’re quite literally
opportunity to ‘Connect’, to ‘Discover’ and         reinventing television.
‘Be Free’ – to experience and enjoy the digital
world on their own terms, and at their own pace.    We are truly excited about the future of our
                                                    company, as we continue to offer our customers
                                                    the Endless Horizons of a digital world.

                                                    Michael T. Fries
                                                    President and Chief Executive Officer

                                                                                                            liberty global 1
Liberty Global                                                                     television services provider and Liberty Global Ventures –


 at a glance
                                                                                    our investment fund.

                                                                                    Our headquarters are located in Denver, Colorado, Amsterdam
                                                                                    and London.

                                                                                    Liberty Global shares are traded on the NASDAQ Global Select
                   Leading cable company                                            Market under the symbols “LBTYA”, “LBTYB”, and “LBTYK”.
                   Liberty Global is the leading international cable company and    Liberty Global is a Fortune 500 and Forbes Global 2000
                   one of the fastest-growing cable companies in the world.         company, and we are listed on the FTSE4GOOD Index, as well
                   We have operations in 13 countries, with a strong focus on       as on the NASDAQ Composite and Industrial indices.
                   Europe. We connect people to the digital world and enable
                   them to experience its amazing potential. Our market-lead-       Our strategy
                   ing television, broadband internet, and telephony services       Our business strategy is based on creating superior organic
                   are delivered through next-generation networks and innova-       growth, pursuing beneficial mergers and acquisitions, and
                   tive technology platforms that connect 20 million customers      a commitment to equity returns through a combination of
                   who subscribe to 34 million services. We employ 21,000           appropriate leverage and consistent equity repurchases. We are
                   people.                                                          internationally focused and well-positioned to capitalize on the
                                                                                    growing demand for our services in our key markets.
                   Our products and services
                   • nnovative digital TV services including Video on Demand,
                     I                                                              Our vision
                     H
                     ­ igh Definition TV, and Digital Video Recorders.              We anticipate a world in which consumers are able to “Connect,
                   •  ext-generation broadband internet services with
                     N                                                              Discover, and Be Free”. Our broadband internet, voice, and video
                     d
                     ­ ownstream speeds of up to 150 Mbps.                          services, as well as our innovative products empower millions of
                   •  eature-rich VoIP telephony services that include unlimited
                     F                                                              people to discover and experience the endless possibilities
                     usage and complimentary voice services.                        of the digital world. We’re constantly striving to enhance and
                                                                                    s
                                                                                    ­ implify people’s lives via meaningful innovation. Through
                   Our consumer brands include UPC, Unitymedia, Kabel BW,           s
                                                                                    ­ ignificant investment in our networks and the further develop-
                   Telenet, VTR and Liberty. Our operations also include            ment of our advanced services, we intend to bring a rich enter-
                   C
                   ­ hellomedia – our content division, UPC Business –              tainment experience to even more customers.
                   our ­ ommercial services division, UPC DTH – our satellite
                       c



2 liberty global
Our role                                                                         this market still needs further consolidation to compete


 in the new
                                                                                  effectively.

                                                                                  Innovative digital services
                                                                                  Consumers can see the potential of new digital services,


 multimedia world
                                                                                  yet they will only really be convinced if they have tried them
                                                                                  out and experienced the benefits first-hand. This is why we
                                                                                  offer our customers new products and services as rapidly
                                                                                  as possible. We were among the first in Europe to introduce
                                                                                  cable-based broadband internet. Other innovations soon
                                                                                  followed including large-scale digital telephony (VoIP) and
                   International scale                                            ultra-high speed broadband internet services with speeds
                   At Liberty Global our networks span many countries. ­­­        up to 150 Mbps. We call this “Fiber Power.” We’re investing
                   The benefits of scale allow us to compete with traditional     in the migration to digital television, including Digital Video
                   telecom providers, which often operate at the national         Recording (DVR), Video on Demand (VoD), HDTV, and 3D TV
                   level and wield considerable market power. By contrast,        throughout our footprint. And we are also launching Horizon,
                   our cable networks are regional – mainly in large cities.      our revolutionary media, and entertainment platform, which
                   It‘s this ­ dvantage that enables us to apply proven best
                             a
                   practices from one region to others. Our size makes us a
                   strong partner for the best media technology companies                  Our innovative products provide
                   in the world. We work closely with them to build a range of
                   advanced products and services.                                         consumers with information
                   In recent decades we’ve been an important market                        and entertainment on multiple
                   c
                   ­ onsolidator, especially in Europe. Scale also allows us
                   to create sustainable businesses in a world increasingly
                                                                                           devices, whenever they want.
                   dominated by large international media players. The world is
                   changing rapidly, with disruptive technologies and demanding
                   consumers forcing providers to innovate at breakneck speed.
                   With for example 7.000 cable operators in Europe today,




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will transform the way our customers watch TV and enjoy          simple intuitive interface, consumers will be able to share
            multimedia content on a range of devices in the home.            and view content on multiple screens and devices wirelessly
            In the years ahead we will continue to improve our digital       anywhere in the home.
            services and introduce new ones.
                                                                             Horizon puts a smart server at the heart of the digital home.
            Triple play                                                      This multimedia gateway sets up a wireless network that
            At Liberty Global, triple play stands for more than digital      connects the TV to devices such as computers, tablets and
            t
            ­ elevision, internet, and telephony in a single subscription    smartphones. The TV interface uses 3D graphics and images
            from a single provider. Of course, the ease of receiving a       that bring content to life and make navigating simple, fast,
            single bill and installing the system in one go is important.    and seamless. It also integrates access to personal media
            However, today’s consumers – and certainly future                content such as photos, music and movies stored in the
            g
            ­ enerations – also want ease of use, simplicity, and comfort.   home or in the cloud, enabling a rich media experience on
                                                                             devices both in and outside the home.
            A new horizon
            Product innovation is a core focus to strengthen our             Horizon does for TV what apps have done for smartphones
            l
            ­eadership position in digital video products and services.      and tablets. It’s an open, scalable, future-oriented platform.
            Our next-generation Horizon video platform will be launched      We’re working with content providers such as YouTube,
            in the Netherlands and Switzerland in 2012, with other           Facebook and Twitter to develop applications for our App
            markets soon to follow. Horizon is an elegant media and          Store, where subscribers will be offered a full range of web-
            entertainment platform for the home, which seamlessly            based apps and widgets that will be seamlessly integrated
            integrates cable, web-based and personal content. Using a        via the TV user interface.

                                                                             We developed Horizon with world-class technology partners,
Horizon puts a smart server at                                               including Samsung, NDS and Intel®.

the heart of the digital home.                                               Mobile
                                                                             In an increasing number of markets, we offer mobile
                                                                             s
                                                                             ­ ervices. In Germany, the Netherlands, Belgium, Poland
                                                                             and Hungary, this is done through a mobile virtual network
                                                                             operator (MVNO) agreement with mobile network operators.




                                                                                                                                         liberty global 7
In Chile, our VTR operation is building its own mobile          kilometers of fiber, advanced data and IP network platforms,
                   network. Mobile services typically include telephony, SMS,      and a VoIP switching system.
                   and internet, and customers can combine these with one
                   or more of our other services. Bundled services are referred    Customer care
                   to as double-play for two services, triple-play for three   Excellent customer care is key to our success, which is why
                   services and quadruple-play for four services.                we put so much emphasis on service innovation. We believe
                                                                                   that by selling and marketing our services in a fair and trans-
                   Business solutions                                              parent way, and by making sure our customer care service is
                   Besides consumer products and services, we also offer a         high quality, we can retain and grow our customer base. We
                   range of voice, broadband internet and data services to         were one of the first companies to introduce web-care teams,
                   business customers in most of our service areas. Our B2B        which monitor social media, including web forums, blogs, and
                   services are designed with a wide variety of options to         Twitter for questions and possible complaints. These teams
                   meet the specific demands of the business customer. Our         are proactive and interactively responding to the growing
                   b
                   ­ usiness customers range from SoHo (Small Office Home          number of consumers searching online for information. This
                   Office) to medium and large enterprises. The SoHo segment,      service is personal and fast, often exceeding consumers'
                   a key growth area, offers core broadband, voice and video       expectations.
                   services, combined with value added (cloud) services and
                   dedicated business class support.
                                                                                            Our advanced digital media
                   For medium to large enterprises, we offer network solu-
                   tions that meet their individual voice, data, and connectiv-             facility specializes in multi-lingual
                   ity needs. We are strongly represented in the government,
                   public, and healthcare sectors, for example serving many
                                                                                            and multi-platform broadcasting
                   hospitals.
                                                                                            in standard and high definition.
                   In addition to providing B2B services over our networks, we
                   also have agreements to offer a complete range of access,
                   voice, and internet services to carriers, Internet Service
                   Providers and mobile operators in Europe. We provide these
                   services over our own networks, based on thousands of




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Infrastructure                                                                       industry standards. We prefer to work in an open environment


  technology
                                                                                      as it makes our solutions more future-proof.

                                                                                      Working with first-class technology partners such as Cisco,
                                                                                      Samsung, Ericsson, Intel, NDS, Nagravision, Pace, Accenture
                                                                                      and Oracle requires considerable technological expertise,
                                                                                      because these suppliers’ new technologies are often not
                    The Digital Home                                                  directly suitable for a mass market. We have our own labs at
                    Consumers use digital services (television, internet, and         our Amsterdam headquarters, where new technologies are
                    telephony) more and more in a ‘triple-play bundle’ that is        tested. After rigorous testing, these new technologies are
                    often provided by a single cable or telecom company. In the       integrated into existing networks by our operating companies.
                    future, competition will intensify. Infrastructure providers
                    are investing heavily in the quality of their networks, with      Increasing the intelligence of networks
                    important consequences for the economy and for society.           In the past decade, the intelligence and capacity of our
                    At Liberty Global, we’ve invested billions of euros to ensure     cable networks have increased dramatically. We believe, in
                    that our networks and support systems are future-proof. The       all of our markets, these truly next-generation networks are
                    Digital Home requires a reliable two-way infrastructure that      secure and future-proof. The vast majority of our networks
                    has high capacity for broadband services. Most of our hybrid      are composed of glass fiber and, in most cases, fiber is less
                    fiber-coax networks are superior to existing DSL, terrestrial     than 100 meters from the customer’s premises. Only the last
                    or satellite infrastructures, particularly with regards to high   part that connects the home to the network is coaxial cable
                    -speed broadband.                                                 (coax). We call these networks ‘hybrid fiber/coax’. As most
                                                                                      of our networks consists of fiber, there's no need to replace
                    Technological excellence                                          the last length of coax with glass fiber to further increase the
                    At Liberty Global we develop a lot of our own technology.         capacity.
                    The speed at which new products can be launched is
                    crucial, and our strength lies in bringing together the right
                    technology ­ anufacturers and jointly developing, integrating
                                m                                                              We deliver products and services
                    and testing new applications and devices. We develop new
                    p
                    ­ roducts and applications with multiple suppliers using                   via innovative networks that
                                                                                               we’ve built up over the years.

10 liberty global
The capacity of our cable networks
has increased dramatically.
Most of our networks are composed
of glass fiber.

                                     liberty global 11
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Since 2008, DOCSIS 3.0 next-generation broadband technology        make the networks more user-friendly and gear them more
           has been introduced by cable operators across the world and        to the needs of customers. For example, users can install
           successfully tested at internet speeds of over 1 Gbps, more        new services without calling in a technician and the network
           than 50 times faster than the top broadband speeds over            is suitable for two-way-services, such as Video on Demand
           ADSL. Our networks are fast and extremely reliable. In the         (VoD).
           event of a failure in one part of the network, there are several
           options for rerouting signals.                                     Technology development and labs
                                                                              The design and architecture of the network are developed
           The networks of our country operations are connected               centrally. Activities in our labs vary from high-level design,
           to our ‘Aorta’ backbone, a Tier 1 Carrier that is one of the       which focuses on the longevity, consistency and capacity
           top-class telecom networks in the world. Over 90% of our           of the network as a whole, to the low-level design needed
           networks are fully equipped for two-way traffic and suitable       to create cable connections. We also translate new product
           for carrying television, data and telephony simultaneously         concepts, which we develop in cooperation with leading
           using a variety of transport protocols. Software is added to       technology suppliers, into technical requirements and then
                                                                              test them using open industry standards.

We monitor our networks,                                                      Network monitoring center
                                                                              We monitor our networks, 24 hours a day, 7 days a week, for
24 hours a day, 7 days a week                                                 example like in our European central Network Monitoring

– keeping the network future-                                                 Center in Amsterdam. Keeping the network future-proof is
                                                                              a priority. This ensures that capacity is sufficient for future

proof is a priority.                                                          requirements and that new services can be rolled out quickly
                                                                              and smoothly. We centrally implement new software and
                                                                              technology and coordinate the integration of newly-acquired
                                                                              cable networks into our networks.




                                                                                                                                          liberty global 13
The world of Liberty Global
     Denver Headquarters                              Liberty Global
                                                      33.6 million
                                                      18.3 million
                                                      8.7 million
                                                      6.8 million
                                                      21,000
                                             No.2     cable operator (world)


                    Liberty Cablevision
                    353,500                                                                 UPC Ireland
                    79,800
                    89,200                                                                  865,200
                    52,900                                                                  456,000
                    450                                                                     283,400
             No.1   multi-channel operator                                                  205,800
                                                                                            800
                                                                                     No.1   cable operator


                    VTR
                    2,790,300
                    923,100
                    805,100
                    674,500
                    3,450
             No.1   multi-channel operator



                                                    homes passed
                                                    video subscribers
                                                    broadband internet subscribers
                                                    telephony subscribers
                                                    employees (FTEs)


14 liberty global                                   As of June 30, 2012
Unitymedia Kabel BW                      UPC Czech Republic
                                                         12,551,900                               1,338,300
                                                         6,739,600                                583,800
                       UPC Netherlands                   2,016,900                                443,100
                       2,816,300                         2,045,200                                198,500
                       1,781,300                         2,550                                    800
                       1,003,800                  No.2   cable operator                    No.1   cable operator                      UPC Poland
                       901,600                                                                                                        2,636,700
                       1,700                                                                                                          1,327,600
              No.2     cable operator                                                                                                 809,600
                                                                                                                                      417,400
                                                                                                                                      1,700
                                                                                                                              No.1    cable operator
London Headquarters

                               Amsterdam Headquarters                                                                                 UPC Slovakia
                                                                                                                                      485,700
                                                                                                                                      255,500
                                                                                                                                      95,600
                                                                                                                                      54,900
                                                                                                                                      250
                                                                                                                              No.1    cable operator
             Telenet
             2,856,300
             2,152,200
             1,339,200
             920,200
             2,300
      No.1   cable operator



                                        upc cablecom                      UPC Austria                        UPC Hungary               UPC Romania
                                        2,111,800                         1,249,500                          1,514,300                 2,076,600
                                        1,501,800                         506,800                            862,600                   1,142,000
                                        575,200                           475,000                            468,800                   306,400
                                        385,900                           369,200                            359,500                   206,600
                                        1,550                             950                                850                       1,650
                              No.1      cable operator           No.1     cable operator             No.1    cable operator    No.2    cable operator

                                                                                                                                                     liberty global 15
Content                                                                           As of August 1, 2012, Chellomedia reaches 382 million


  investments
                                                                                   households worldwide. The channels are produced, pro-
                                                                                   grammed and scheduled for local audiences, languages and
                                                                                   markets. Many are enhanced with additional features such
                                                                                   as HD, on-demand services, internet, and access via mobile
                                                                                   devices.

                    While most of our business is cable-related, we also have      Chellomedia’s main offices are in London, Amsterdam,
                    a content division that offers the widest range of local,      Budapest, Madrid, and Buenos Aires, and there are regional
                    national and international channels. Furthermore, we have      offices plus a network of international agents in Europe,
                    an investment fund that invests in promising companies.        China, and South East Asia. It runs its businesses through
                                                                                   the following operating companies and units: Chello On
                    Chellomedia                                                    Demand, Chello Zone, Chello Benelux, Chello DMC, Chello
                    This is our international content division. It’s a leading     Multicanal, Chello Central Europe, and Chello Latin America.
                    international producer and distributor of TV channels and
                    advanced digital services, such as ad sales and broadcast      Liberty Global Ventures
                    solutions to a portfolio of international channel operators.   This is our global investment fund, which is dedicated to
                    Chellomedia’s portfolio includes 66 channels, 50 of which      making minority investments in high-growth companies
                    are 100% owned and 16 are joint ventures and programming       with a focus on content, emerging market distribution,
                    partnerships with leading media companies such as AE and      and ­ echnology. Liberty Global Ventures actively leverages ­
                                                                                       t
                    CBS, as well as the leading platform businesses Polsat and     operating resources from the Liberty Global group of
                    Zon Multimedia.                                                c
                                                                                   ­ ompanies through all aspects of the investment life cycle.
                                                                                   The fund is managed by a dedicated team of professionals
                     Chellomedia offers something for the whole family, from       located in Denver, London and Amsterdam.
                     children to sports fans and movie enthusiasts. It also
                     provides a full range of TV services through its business-
                     to-business operations, At Media and Chello DMC (Digital               Our channels are produced,
                     Media Centre), including channel management, production,
                     c
                     ­ reative, sales and marketing, uplink, and playout. These             programmed and scheduled
                     s
                     ­ ervices for international channel brands are managed
                     and distributed in 27 languages through 116 feeds and                  for local audiences, languages
                    ­multiplexes.
                                                                                            and markets.
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Public policy                                                                         As a pan-European operator, we contribute actively
                                                                                       to achieving the political growth, liberalization and
                                                                                       harmonization objectives of the EU communication
                    The importance of dialog                                           markets and firmly believe in the positive effects of
                     Governments and European (EU) institutions closely follow         creating an internal digital market in Europe. Cable is
                     the fast-moving developments in the communications and            delivering on ambitious broadband targets set by the
                     broadcasting industry and may affect this sector through          European Commission’s Digital Agenda for Europe and we
                     a range of regulations and policy initiatives. In order to        are demonstrating the benefits of market consolidation
                     ensure that political and regulatory decisions are taken on       and infrastructure competition, which deliver the next-
                     an informed basis and with due account for the ­ndustry’s
                                                                        i              generation broadband infrastructures Europe needs and the
                     i
                     ­nterests, we talk to policy-makers at the EU level and           innovative services that European consumers want.
                    ­nationally.
                                                                                       We are also an active member of Cable Europe, the Brussels-
                    Partner to governments and EU institutions                         based trade association which represents the interests of
                    We have long-term relationships with national governments          the entire European cable sector and various other high
                    and with the European institutions. In order to fully understand   profile trade associations and organizations such as the
                    the environment in which we are investing and to explain the       American Chamber of Commerce and the European Internet
                    benefits we bring to consumers, national- and local economies,     F
                                                                                       ­ oundation. In addition to our representation to the EU,
                    we engage with regulators and government officials in an           in almost every country in which we operate we have staff
                    on-going, constructive dialog.                                     who are dedicated to public policy and government affairs –
                                                                                       people who are firmly rooted in local communities.
                    Dedicated EU and national presence
                    We aim to be a credible partner in public policy discussions
                    with national governments, the European Commission, and                     We have long-term relationships
                    Members of the European Parliament. Since 1999, we have
                    a permanent representative office close to the European                     with national governments and
                    institutions in Brussels. In 2012, we have also opened a
                    representative office in Berlin, as Germany has become one                  key European institutions.
                    of our most important markets.




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Liberty Global Public Policy Series
             In 2006, we initiated a thought leadership program designed      Bringing growth to the European economy
             to actively contribute to policy and regulatory debates at the   With cable introducing ultra-high-speed broadband
             EU and national levels by commissioning objective research       internet over next-generation fiber networks, a new
             projects. These ‘Liberty Global Policy Series’ studies, which    boost to the digital economy can be expected. In order
             are published on a regular basis, are typically based on         to deliver the sustainable economic and social benefits
             in-depth analysis of ­ndustry and consumer trends and
                                  i             ­                             of broadband, the European Commission – with its
             developments in our sector, ­ ighlighting various future
                                           h                                  2010 ‘Digital Agenda’ – aims to achieve broadband
             scenarios involving policy and regulation. The series has        access for all European households by 2013. By 2020,
             so far included studies on Digital TV Migration Strategies,      all European households should have access to much
             Triple Play competition for the Digital Home, Infrastructure     higher internet speeds (download rates of 30 Mbps) and
             Competition between Next-­ eneration Networks in Europe,
                                          G                                   50% or more should have access to internet connections
             Transformation of the European Video Content Market,             above 100 Mbps. Cable companies will be able to meet
             Digital Confidence, ­ ext-Generation Competition in
                                 N                                            these goals for 2013 – and for 2020 and beyond – well
             Telecommunications, The New Rules of Openness, and the           ahead of time. Infrastructure competition is delivering
             latest study: The Value of Our Digital Identity.                 significant tangible benefits to consumers such as ever-
                                                                              increasing broadband speeds at affordable prices.

New television channels and
innovative interactive applications
are being launched through
competing digital TV platforms
that include cable, IPTV, terrestrial,
and satellite.


                                                                                                                             liberty global 21
Corporate                                                                               Building trust with our customers

 responsibility
                                                                                         We know from our customers that we win their trust by
                                                                                         protecting their privacy and keeping their personal information
                                                                                         safe. We go beyond compliance in this respect, building
                                                                                         safeguards into the design of our products and working
                                                                                         alongside governments to call for protective legislation.
                                                                                         We will not compromise on the privacy and security of our
                    One company, one responsibility                                      customers.
                    At Liberty Global, we believe that corporate responsibility
                    (CR) is good for our business and good for society. We enable        Managing our environmental impact
                    people to connect, discover, and be free in an ever-changing         When it comes to building a sustainable future, the main ­
                    digital world. These activities generate a responsibility to         environmental priorities we’ve identified are managing­
                    understand the impacts, both positive and negative, that our         e
                                                                                         ­ lectronic waste and reducing our carbon footprint. ­
                    products have on the communities in which we operate, and            For instance, we’re working on eliminating “e-waste” by
                    to act accordingly.                                                  r
                                                                                         ­ efurbishing customer set-top boxes and modems, and
                                                                                         donating office equipment to community groups. And we’re
                    Our CR strategy has been grouped into four areas – promoting         optimizing the performance of our networks and buildings
                    a digital society, building trust with our customers, managing       so we can drive down our energy consumption and achieve
                    our environmental impact, and being a responsible business.          efficiency savings.
                    Our CR framework, that results from transparent engagement
                    with our stake­ olders, integrates this strategy into our
                                    h                                                    Being a responsible business
                    operations through a range of programs.                              At Liberty Global, corporate responsibility means being
                                                                                         honest, open and collaborative. It’s about being committed
                    Promoting a digital society                                          to our people – creating a culture of innovation by devel-
                    We believe that digital access should be available to everyone.
                                                                           ­             oping, supporting and listening to our employees. It’s also
                    That’s why we’re removing barriers and thus enabling more            about building partnerships across our global supply chain
                    and more people to participate in the digital society. From          to address labor, health and safety challenges, as well as
                    e-safety toolkits for children to free computer courses for          tackling environmental issues. Of course we can’t do this on
                    senior citizens, we’re making digital literacy our responsibility.   our own. Being a responsible business involves joining forces
                                                                                         with governments and civil society to create safe, enriching
                    We also invest in communities directly via employees’                digital societies far into the future.
                    d
                    ­ onations and volunteering, as well as via corporate
                    c
                    ­ ontributions to charitable organizations.
22 liberty global
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Working at                                                                           Looking for talent

 Liberty Global
                                                                                      Often it’s our creative imagination that defines the limits of
                                                                                      new developments. That’s why we’re always on the lookout
                                                                                      for talented people, for example in sales and marketing,
                                                                                      customer care, product development, multimedia services,
                                                                                      technology, programming, and finance.

                    The place to be
                    We operate in a complex, competitive market. Our response                  Over 50 different nationalities
                    to the challenges of this market is to ensure that we employ
                    the best talent in our industry. Liberty Global is the place to            make up a truly diverse
                    be for those who are eager to work with the latest technolo-
                    gies, combined with a strong focus on customers.                           international workforce.
                    Committed to our people
                    Our company is all about our people. Their development,
                    motivation, health, and wellbeing are critical to our business.
                    We aim to create dynamic, talented workplaces that reflect
                    our diverse customers – a culture of innovation in which
                    around 21,000 employees grow and feel supported.

                    Truly international
                    Over 50 different nationalities make up a truly diverse inter-
                    national workforce at our headquarters in Denver, London,
                    and Amsterdam, where we work closely together with our
                    country operations. The innovative nature of our company
                    creates numerous opportunities for people with the right
                    skills and experience.




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Developing our employees                                      Employment (FTEs)
           We provide our employees with the skills, opportunities,      Liberty Global Headquarters	      1,100
           and encouragement they need to help them reach their          (Denver, London, Amsterdam)
           full potential through development programs, ranging          Cable operations Europe	         14,700
           from leadership development to training for graduates. We     Cable operations the Americas	    3,900
           provide mentoring, coaching, and competency modeling.         Other (incl. Chellomedia)	        1,300

                                                                         Total	21,000
           We see leadership development as a top priority. We need
           leaders who enable growth, are comfortable with innovation,
           and able to embrace the opportunities and challenges of
           this amazing industry. Our Fast Forward program, which
           prepares key employees for challenging roles in the future,
           is designed to identify such leaders. This program focuses
           on skill development, and deepens these individuals’
           understanding of the different elements that make up
           our diverse company, while strengthening their industry
           knowledge.



We create numerous
development opportunities
to help us attract and
retain a diverse group of
talented people.



                                                                                                                   liberty global 27
Liberty Global

Denver office                Austria                   Hungary                Puerto Rico                     VTR Chile
12300 Liberty Boulevard      UPC Austria               UPC Magyarorszag       Liberty Cablevision             Reyes Lavalle 3340, Piso 9
Englewood, Colorado, 80112   Wolfganggasse 58-60       30-36 Kinizsi str.     Luquillo Industrial Park        Los Condes
USA                          1120 Wien                 Budapest H-1092        Road 992, km 0.2,               Santiago 5623101
T +1 303 220 6600            Austria                   Hungary                PO Box 719 Luquillo             Chile
F +1 303 220 6601            T +43 1 960 68 0000       T +36 1 456 2600       Puerto Rico 007730719           T +56 2 310 1107
                             F +43 1 960 68 2070       F +36 1 216 0058       USA                             www.vtr.cl
London office
                             www.upc.at                www.upc.hu             T + 1 787 657 3050 ext. 3000
Michelin House                                                                                                UPC DTH
                                                                              www.libertypr.com
81 Fulham Road               Belgium                   Ireland                                                2, Rue Peternelchen
London SW3 6RD               Telenet NV                UPC Ireland            Romania                         L-2370 Howald
United Kingdom               Liersesteenweg 4          Building P2            UPC Romania                     Luxembourg
T +44 207 838 2000           2800 Mechelen             Clontarf, Dublin 3     62 D, Nordului St. District 1   T +352 26 84 7021
F +44 207 838 2110           Belgium                   Ireland                014104 Bucharest                www.upcdirect.com
                             T +32 15 333 000          T +353 1 245 8419      Romania
Amsterdam office                                                                                              UPC Business
                             F +32 15 333 999          F +353 1 245 8242      T +40 31 101 8100
Boeing Avenue 53                                                                                              Boeing Avenue 53
                             www.telenet.be            www.upc.ie             F +40 31 101 8101
1119 PE Schiphol-Rijk                                                                                         1119 PE Schiphol-Rijk
                                                                              www.upc.ro
The Netherlands              Czech Republic            The Netherlands                                        The Netherlands
T +31 20 778 9400            UPC Ceská Republika       UPC Nederland          Slovak Republic                 T +31 20 778 8555
F +31 20 778 8419            Závišova 5                Kabelweg 51            UPC Broadband Slovakia          www.upcbusiness.com
                             140 00 Praha 4            1014 BA Amsterdam      Sevcenkova 35
EU Representation                                                                                             Chellomedia
                             Czech Republic            The Netherlands        Bratislava
Avenue des Arts 41                                                                                            Michelin House
                             T +420 2 6110 7111        T +31 20 775 5731      Slovak Republic
1040 Brussels                                                                                                 81 Fulham Road
                             F +420 2 6110 7100        F +31 20 775 6724      T +421 2 5942 2704
Belgium                                                                                                       London SW3 6RD
                             www.upc.cz                www.upc.nl             F +421 2 5942 2200
T +32 2 739 1433                                                                                              United Kingdom
                                                                              www.upc.sk
                             Germany                   Poland                                                 T +44 207 838 2000
Berlin Representation        Unitymedia Kabel BW       UPC Polska             Switzerland                     F +44 207 838 2110
Leipzigerplatz 1             Aachener Straße 746-750   al. Jana Pawla II 27   upc cablecom                    www.chellomedia.com
101117 Berlin                50933 Cologne             00-867 Warszawa        Zollstrasse 42
Germany                      Germany                   Poland                 CH-8021 Zürich
                             T +49 221 3779 2201       T +48 22 241 6900      Switzerland
E communications@lgi.com     www.unitymedia.de         F +48 22 241 6901      T +41 44 277 9999
W www.lgi.com                www.kabelbw.de            www.upc.pl             F +41 44 277 9588
                                                                              www.upc-cablecom.ch



28 liberty global
We’ve come a long way…
Just 10 years ago, who could have imagined the rich ­
variety of information we would have at our fingertips as
we move into the second decade of the 21st century? ­
D
­ igital technology has become an integral part of our daily
lives. All over the world TV, telephone, and internet are
connecting people and ideas. The boundaries between
media are fading fast, and consumer choice is redefining the
way we access information and communicate. Nowadays,
consumers decide what they want, when, and where. Our
vision at Liberty Global is to provide the tools which enable
everyone to access this amazing digital world. That's why
we say: Connect. Discover. Be Free.


This brochure is qualified in its entirety by our      that are not historical fact. These forward-
public filings, available on our website or through    looking statements may involve certain risks
the U.S. Securities and Exchange Commission.           and uncertainties that could cause actual results
You are encouraged to read these materials for         to differ materially from those expressed or
further information.                                   implied by these statements. These risks and
                                                       uncertainties include the continued use by
© 2012, Liberty Global                                 subscribers and potential subscribers of the
All rights reserved. Reproduction or publication       Company’s services, continued growth in services
in whole or in part is prohibited without approval     for digital television, changes in technology,
of Liberty Global. While every reasonable care is      regulation and competition, our ability to achieve
taken in compiling this publication, Liberty Global,   expected operational efficiencies and economies
the author(s), editor(s) or publisher(s) do not        of scale, our ability to generate expected revenue
accept any liability whatsoever for possible errors    and operating cash flow and achieve assumed
or omissions or the consequences thereof.              margins, as well as other factors detailed from
                                                       time to time in the Company’s filings with the U.S.
Forward-Looking Statements                             Securities and Exchange Commission including
This document may contain forward-looking              our most recently filed Form 10-K. These forward-
statements within the meaning of the Private           looking statements speak only as of the date of
Securities Litigation Reform Act of 1995,              this brochure. The Company expressly disclaims
including our insights and expectations regarding      any obligation or undertaking to disseminate any
competition in our markets, the impact of our          updates or revisions to any guidance and other
MA activity on our operations and financial           forward-looking statement contained herein to
performance, our expectations with respect             reflect any change in the Company’s expectations
to the timing and impact of our introduction           with regards thereto or any change in events,
of advanced products and services such as              conditions or circumstances on which any such
Horizon and other information and statements           statement is based.

                                                       Information presented as of June 30, 2012
                                                                                 liberty global 29
30 liberty global

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Liberty global - brochure 2012

  • 1. Connect Discover Be Free Endless horizons
  • 2. 1 Foreword 2 Liberty Global at a glance 4 Our role in the new multimedia world 10 Infrastructure & technology 14 The world of Liberty Global 16 Content & investments 18 Public policy 22 Corporate responsibility 24 Working at Liberty Global
  • 3. At Liberty Global, we believe that everyone should be able to explore the amazing but often complex digital world in a safe and responsible way. That’s why building digital confidence is at the heart of our corporate responsibility initiatives. We’re convinced that making the most of the opportunities and benefits that our products and services create is good for our business and good for society. Country operations Other operations Austria Hungary Romania Chellomedia Belgium Ireland Slovakia UPC DTH Chile Netherlands Switzerland UPC Business Czech Republic Poland Liberty Global Ventures Germany Puerto Rico Our main brands liberty global 3
  • 4. Foreword We work in one of the most dynamic industries in We’ve grown organically and through mergers & the world. Digital technology has fundamentally acquisitions while maintaining a sound capital changed the way people around the globe structure. We remain committed to driving communicate, receive information and access technological change in our industry – to the benefit entertainment. of customers and shareholders alike. At Liberty Global, we connect people to the Over the past two decades, we’ve been at the digital world – a world of convenience and forefront of technological innovation. Both in infinite choice. Our market-leading broadband, high-speed broadband and in interactive digital voice, and video services put millions of television, our mission has remained the same: customers in control, enabling them to discover to find innovative ways to improve our customers’ the full potential of this exciting new world. lives. For example, this year we launch Horizon: our We are constantly striving to improve their lives revolutionary media, and entertainment platform, through meaningful innovation and enhanced which will transform the way you watch TV and entertainment experiences. As we say in our enjoy multimedia content on a range of devices vision statement, we offer our customers the in the home. With Horizon, we’re quite literally opportunity to ‘Connect’, to ‘Discover’ and reinventing television. ‘Be Free’ – to experience and enjoy the digital world on their own terms, and at their own pace. We are truly excited about the future of our company, as we continue to offer our customers the Endless Horizons of a digital world. Michael T. Fries President and Chief Executive Officer liberty global 1
  • 5. Liberty Global television services provider and Liberty Global Ventures – at a glance our investment fund. Our headquarters are located in Denver, Colorado, Amsterdam and London. Liberty Global shares are traded on the NASDAQ Global Select Leading cable company Market under the symbols “LBTYA”, “LBTYB”, and “LBTYK”. Liberty Global is the leading international cable company and Liberty Global is a Fortune 500 and Forbes Global 2000 one of the fastest-growing cable companies in the world. company, and we are listed on the FTSE4GOOD Index, as well We have operations in 13 countries, with a strong focus on as on the NASDAQ Composite and Industrial indices. Europe. We connect people to the digital world and enable them to experience its amazing potential. Our market-lead- Our strategy ing television, broadband internet, and telephony services Our business strategy is based on creating superior organic are delivered through next-generation networks and innova- growth, pursuing beneficial mergers and acquisitions, and tive technology platforms that connect 20 million customers a commitment to equity returns through a combination of who subscribe to 34 million services. We employ 21,000 appropriate leverage and consistent equity repurchases. We are people. internationally focused and well-positioned to capitalize on the growing demand for our services in our key markets. Our products and services • nnovative digital TV services including Video on Demand, I Our vision H ­ igh Definition TV, and Digital Video Recorders. We anticipate a world in which consumers are able to “Connect, • ext-generation broadband internet services with N Discover, and Be Free”. Our broadband internet, voice, and video d ­ ownstream speeds of up to 150 Mbps. services, as well as our innovative products empower millions of • eature-rich VoIP telephony services that include unlimited F people to discover and experience the endless possibilities usage and complimentary voice services. of the digital world. We’re constantly striving to enhance and s ­ implify people’s lives via meaningful innovation. Through Our consumer brands include UPC, Unitymedia, Kabel BW, s ­ ignificant investment in our networks and the further develop- Telenet, VTR and Liberty. Our operations also include ment of our advanced services, we intend to bring a rich enter- C ­ hellomedia – our content division, UPC Business – tainment experience to even more customers. our ­ ommercial services division, UPC DTH – our satellite c 2 liberty global
  • 6. Our role this market still needs further consolidation to compete in the new effectively. Innovative digital services Consumers can see the potential of new digital services, multimedia world yet they will only really be convinced if they have tried them out and experienced the benefits first-hand. This is why we offer our customers new products and services as rapidly as possible. We were among the first in Europe to introduce cable-based broadband internet. Other innovations soon followed including large-scale digital telephony (VoIP) and International scale ultra-high speed broadband internet services with speeds At Liberty Global our networks span many countries. ­­­ up to 150 Mbps. We call this “Fiber Power.” We’re investing The benefits of scale allow us to compete with traditional in the migration to digital television, including Digital Video telecom providers, which often operate at the national Recording (DVR), Video on Demand (VoD), HDTV, and 3D TV level and wield considerable market power. By contrast, throughout our footprint. And we are also launching Horizon, our cable networks are regional – mainly in large cities. our revolutionary media, and entertainment platform, which It‘s this ­ dvantage that enables us to apply proven best a practices from one region to others. Our size makes us a strong partner for the best media technology companies Our innovative products provide in the world. We work closely with them to build a range of advanced products and services. consumers with information In recent decades we’ve been an important market and entertainment on multiple c ­ onsolidator, especially in Europe. Scale also allows us to create sustainable businesses in a world increasingly devices, whenever they want. dominated by large international media players. The world is changing rapidly, with disruptive technologies and demanding consumers forcing providers to innovate at breakneck speed. With for example 7.000 cable operators in Europe today, 4 liberty global
  • 9. will transform the way our customers watch TV and enjoy simple intuitive interface, consumers will be able to share multimedia content on a range of devices in the home. and view content on multiple screens and devices wirelessly In the years ahead we will continue to improve our digital anywhere in the home. services and introduce new ones. Horizon puts a smart server at the heart of the digital home. Triple play This multimedia gateway sets up a wireless network that At Liberty Global, triple play stands for more than digital connects the TV to devices such as computers, tablets and t ­ elevision, internet, and telephony in a single subscription smartphones. The TV interface uses 3D graphics and images from a single provider. Of course, the ease of receiving a that bring content to life and make navigating simple, fast, single bill and installing the system in one go is important. and seamless. It also integrates access to personal media However, today’s consumers – and certainly future content such as photos, music and movies stored in the g ­ enerations – also want ease of use, simplicity, and comfort. home or in the cloud, enabling a rich media experience on devices both in and outside the home. A new horizon Product innovation is a core focus to strengthen our Horizon does for TV what apps have done for smartphones l ­eadership position in digital video products and services. and tablets. It’s an open, scalable, future-oriented platform. Our next-generation Horizon video platform will be launched We’re working with content providers such as YouTube, in the Netherlands and Switzerland in 2012, with other Facebook and Twitter to develop applications for our App markets soon to follow. Horizon is an elegant media and Store, where subscribers will be offered a full range of web- entertainment platform for the home, which seamlessly based apps and widgets that will be seamlessly integrated integrates cable, web-based and personal content. Using a via the TV user interface. We developed Horizon with world-class technology partners, Horizon puts a smart server at including Samsung, NDS and Intel®. the heart of the digital home. Mobile In an increasing number of markets, we offer mobile s ­ ervices. In Germany, the Netherlands, Belgium, Poland and Hungary, this is done through a mobile virtual network operator (MVNO) agreement with mobile network operators. liberty global 7
  • 10. In Chile, our VTR operation is building its own mobile kilometers of fiber, advanced data and IP network platforms, network. Mobile services typically include telephony, SMS, and a VoIP switching system. and internet, and customers can combine these with one or more of our other services. Bundled services are referred Customer care to as double-play for two services, triple-play for three Excellent customer care is key to our success, which is why services and quadruple-play for four services. we put so much emphasis on service innovation. We believe that by selling and marketing our services in a fair and trans- Business solutions parent way, and by making sure our customer care service is Besides consumer products and services, we also offer a high quality, we can retain and grow our customer base. We range of voice, broadband internet and data services to were one of the first companies to introduce web-care teams, business customers in most of our service areas. Our B2B which monitor social media, including web forums, blogs, and services are designed with a wide variety of options to Twitter for questions and possible complaints. These teams meet the specific demands of the business customer. Our are proactive and interactively responding to the growing b ­ usiness customers range from SoHo (Small Office Home number of consumers searching online for information. This Office) to medium and large enterprises. The SoHo segment, service is personal and fast, often exceeding consumers' a key growth area, offers core broadband, voice and video expectations. services, combined with value added (cloud) services and dedicated business class support. Our advanced digital media For medium to large enterprises, we offer network solu- tions that meet their individual voice, data, and connectiv- facility specializes in multi-lingual ity needs. We are strongly represented in the government, public, and healthcare sectors, for example serving many and multi-platform broadcasting hospitals. in standard and high definition. In addition to providing B2B services over our networks, we also have agreements to offer a complete range of access, voice, and internet services to carriers, Internet Service Providers and mobile operators in Europe. We provide these services over our own networks, based on thousands of 8 liberty global
  • 12. Infrastructure industry standards. We prefer to work in an open environment technology as it makes our solutions more future-proof. Working with first-class technology partners such as Cisco, Samsung, Ericsson, Intel, NDS, Nagravision, Pace, Accenture and Oracle requires considerable technological expertise, because these suppliers’ new technologies are often not The Digital Home directly suitable for a mass market. We have our own labs at Consumers use digital services (television, internet, and our Amsterdam headquarters, where new technologies are telephony) more and more in a ‘triple-play bundle’ that is tested. After rigorous testing, these new technologies are often provided by a single cable or telecom company. In the integrated into existing networks by our operating companies. future, competition will intensify. Infrastructure providers are investing heavily in the quality of their networks, with Increasing the intelligence of networks important consequences for the economy and for society. In the past decade, the intelligence and capacity of our At Liberty Global, we’ve invested billions of euros to ensure cable networks have increased dramatically. We believe, in that our networks and support systems are future-proof. The all of our markets, these truly next-generation networks are Digital Home requires a reliable two-way infrastructure that secure and future-proof. The vast majority of our networks has high capacity for broadband services. Most of our hybrid are composed of glass fiber and, in most cases, fiber is less fiber-coax networks are superior to existing DSL, terrestrial than 100 meters from the customer’s premises. Only the last or satellite infrastructures, particularly with regards to high part that connects the home to the network is coaxial cable -speed broadband. (coax). We call these networks ‘hybrid fiber/coax’. As most of our networks consists of fiber, there's no need to replace Technological excellence the last length of coax with glass fiber to further increase the At Liberty Global we develop a lot of our own technology. capacity. The speed at which new products can be launched is crucial, and our strength lies in bringing together the right technology ­ anufacturers and jointly developing, integrating m We deliver products and services and testing new applications and devices. We develop new p ­ roducts and applications with multiple suppliers using via innovative networks that we’ve built up over the years. 10 liberty global
  • 13. The capacity of our cable networks has increased dramatically. Most of our networks are composed of glass fiber. liberty global 11
  • 15. Since 2008, DOCSIS 3.0 next-generation broadband technology make the networks more user-friendly and gear them more has been introduced by cable operators across the world and to the needs of customers. For example, users can install successfully tested at internet speeds of over 1 Gbps, more new services without calling in a technician and the network than 50 times faster than the top broadband speeds over is suitable for two-way-services, such as Video on Demand ADSL. Our networks are fast and extremely reliable. In the (VoD). event of a failure in one part of the network, there are several options for rerouting signals. Technology development and labs The design and architecture of the network are developed The networks of our country operations are connected centrally. Activities in our labs vary from high-level design, to our ‘Aorta’ backbone, a Tier 1 Carrier that is one of the which focuses on the longevity, consistency and capacity top-class telecom networks in the world. Over 90% of our of the network as a whole, to the low-level design needed networks are fully equipped for two-way traffic and suitable to create cable connections. We also translate new product for carrying television, data and telephony simultaneously concepts, which we develop in cooperation with leading using a variety of transport protocols. Software is added to technology suppliers, into technical requirements and then test them using open industry standards. We monitor our networks, Network monitoring center We monitor our networks, 24 hours a day, 7 days a week, for 24 hours a day, 7 days a week example like in our European central Network Monitoring – keeping the network future- Center in Amsterdam. Keeping the network future-proof is a priority. This ensures that capacity is sufficient for future proof is a priority. requirements and that new services can be rolled out quickly and smoothly. We centrally implement new software and technology and coordinate the integration of newly-acquired cable networks into our networks. liberty global 13
  • 16. The world of Liberty Global Denver Headquarters Liberty Global 33.6 million 18.3 million 8.7 million 6.8 million 21,000 No.2 cable operator (world) Liberty Cablevision 353,500 UPC Ireland 79,800 89,200 865,200 52,900 456,000 450 283,400 No.1 multi-channel operator 205,800 800 No.1 cable operator VTR 2,790,300 923,100 805,100 674,500 3,450 No.1 multi-channel operator homes passed video subscribers broadband internet subscribers telephony subscribers employees (FTEs) 14 liberty global As of June 30, 2012
  • 17. Unitymedia Kabel BW UPC Czech Republic 12,551,900 1,338,300 6,739,600 583,800 UPC Netherlands 2,016,900 443,100 2,816,300 2,045,200 198,500 1,781,300 2,550 800 1,003,800 No.2 cable operator No.1 cable operator UPC Poland 901,600 2,636,700 1,700 1,327,600 No.2 cable operator 809,600 417,400 1,700 No.1 cable operator London Headquarters Amsterdam Headquarters UPC Slovakia 485,700 255,500 95,600 54,900 250 No.1 cable operator Telenet 2,856,300 2,152,200 1,339,200 920,200 2,300 No.1 cable operator upc cablecom UPC Austria UPC Hungary UPC Romania 2,111,800 1,249,500 1,514,300 2,076,600 1,501,800 506,800 862,600 1,142,000 575,200 475,000 468,800 306,400 385,900 369,200 359,500 206,600 1,550 950 850 1,650 No.1 cable operator No.1 cable operator No.1 cable operator No.2 cable operator liberty global 15
  • 18. Content As of August 1, 2012, Chellomedia reaches 382 million investments households worldwide. The channels are produced, pro- grammed and scheduled for local audiences, languages and markets. Many are enhanced with additional features such as HD, on-demand services, internet, and access via mobile devices. While most of our business is cable-related, we also have Chellomedia’s main offices are in London, Amsterdam, a content division that offers the widest range of local, Budapest, Madrid, and Buenos Aires, and there are regional national and international channels. Furthermore, we have offices plus a network of international agents in Europe, an investment fund that invests in promising companies. China, and South East Asia. It runs its businesses through the following operating companies and units: Chello On Chellomedia Demand, Chello Zone, Chello Benelux, Chello DMC, Chello This is our international content division. It’s a leading Multicanal, Chello Central Europe, and Chello Latin America. international producer and distributor of TV channels and advanced digital services, such as ad sales and broadcast Liberty Global Ventures solutions to a portfolio of international channel operators. This is our global investment fund, which is dedicated to Chellomedia’s portfolio includes 66 channels, 50 of which making minority investments in high-growth companies are 100% owned and 16 are joint ventures and programming with a focus on content, emerging market distribution, partnerships with leading media companies such as AE and and ­ echnology. Liberty Global Ventures actively leverages ­ t CBS, as well as the leading platform businesses Polsat and operating resources from the Liberty Global group of Zon Multimedia. c ­ ompanies through all aspects of the investment life cycle. The fund is managed by a dedicated team of professionals Chellomedia offers something for the whole family, from located in Denver, London and Amsterdam. children to sports fans and movie enthusiasts. It also provides a full range of TV services through its business- to-business operations, At Media and Chello DMC (Digital Our channels are produced, Media Centre), including channel management, production, c ­ reative, sales and marketing, uplink, and playout. These programmed and scheduled s ­ ervices for international channel brands are managed and distributed in 27 languages through 116 feeds and for local audiences, languages ­multiplexes. and markets. 16 liberty global
  • 20. Public policy As a pan-European operator, we contribute actively to achieving the political growth, liberalization and harmonization objectives of the EU communication The importance of dialog markets and firmly believe in the positive effects of Governments and European (EU) institutions closely follow creating an internal digital market in Europe. Cable is the fast-moving developments in the communications and delivering on ambitious broadband targets set by the broadcasting industry and may affect this sector through European Commission’s Digital Agenda for Europe and we a range of regulations and policy initiatives. In order to are demonstrating the benefits of market consolidation ensure that political and regulatory decisions are taken on and infrastructure competition, which deliver the next- an informed basis and with due account for the ­ndustry’s i generation broadband infrastructures Europe needs and the i ­nterests, we talk to policy-makers at the EU level and innovative services that European consumers want. ­nationally. We are also an active member of Cable Europe, the Brussels- Partner to governments and EU institutions based trade association which represents the interests of We have long-term relationships with national governments the entire European cable sector and various other high and with the European institutions. In order to fully understand profile trade associations and organizations such as the the environment in which we are investing and to explain the American Chamber of Commerce and the European Internet benefits we bring to consumers, national- and local economies, F ­ oundation. In addition to our representation to the EU, we engage with regulators and government officials in an in almost every country in which we operate we have staff on-going, constructive dialog. who are dedicated to public policy and government affairs – people who are firmly rooted in local communities. Dedicated EU and national presence We aim to be a credible partner in public policy discussions with national governments, the European Commission, and We have long-term relationships Members of the European Parliament. Since 1999, we have a permanent representative office close to the European with national governments and institutions in Brussels. In 2012, we have also opened a representative office in Berlin, as Germany has become one key European institutions. of our most important markets. 18 liberty global
  • 23. Liberty Global Public Policy Series In 2006, we initiated a thought leadership program designed Bringing growth to the European economy to actively contribute to policy and regulatory debates at the With cable introducing ultra-high-speed broadband EU and national levels by commissioning objective research internet over next-generation fiber networks, a new projects. These ‘Liberty Global Policy Series’ studies, which boost to the digital economy can be expected. In order are published on a regular basis, are typically based on to deliver the sustainable economic and social benefits in-depth analysis of ­ndustry and consumer trends and i ­ of broadband, the European Commission – with its developments in our sector, ­ ighlighting various future h 2010 ‘Digital Agenda’ – aims to achieve broadband scenarios involving policy and regulation. The series has access for all European households by 2013. By 2020, so far included studies on Digital TV Migration Strategies, all European households should have access to much Triple Play competition for the Digital Home, Infrastructure higher internet speeds (download rates of 30 Mbps) and Competition between Next-­ eneration Networks in Europe, G 50% or more should have access to internet connections Transformation of the European Video Content Market, above 100 Mbps. Cable companies will be able to meet Digital Confidence, ­ ext-Generation Competition in N these goals for 2013 – and for 2020 and beyond – well Telecommunications, The New Rules of Openness, and the ahead of time. Infrastructure competition is delivering latest study: The Value of Our Digital Identity. significant tangible benefits to consumers such as ever- increasing broadband speeds at affordable prices. New television channels and innovative interactive applications are being launched through competing digital TV platforms that include cable, IPTV, terrestrial, and satellite. liberty global 21
  • 24. Corporate Building trust with our customers responsibility We know from our customers that we win their trust by protecting their privacy and keeping their personal information safe. We go beyond compliance in this respect, building safeguards into the design of our products and working alongside governments to call for protective legislation. We will not compromise on the privacy and security of our One company, one responsibility customers. At Liberty Global, we believe that corporate responsibility (CR) is good for our business and good for society. We enable Managing our environmental impact people to connect, discover, and be free in an ever-changing When it comes to building a sustainable future, the main ­ digital world. These activities generate a responsibility to environmental priorities we’ve identified are managing­ understand the impacts, both positive and negative, that our e ­ lectronic waste and reducing our carbon footprint. ­ products have on the communities in which we operate, and For instance, we’re working on eliminating “e-waste” by to act accordingly. r ­ efurbishing customer set-top boxes and modems, and   donating office equipment to community groups. And we’re Our CR strategy has been grouped into four areas – promoting optimizing the performance of our networks and buildings a digital society, building trust with our customers, managing so we can drive down our energy consumption and achieve our environmental impact, and being a responsible business. efficiency savings. Our CR framework, that results from transparent engagement with our stake­ olders, integrates this strategy into our h Being a responsible business operations through a range of programs. At Liberty Global, corporate responsibility means being honest, open and collaborative. It’s about being committed Promoting a digital society to our people – creating a culture of innovation by devel- We believe that digital access should be available to everyone. ­ oping, supporting and listening to our employees. It’s also That’s why we’re removing barriers and thus enabling more about building partnerships across our global supply chain and more people to participate in the digital society. From to address labor, health and safety challenges, as well as e-safety toolkits for children to free computer courses for tackling environmental issues. Of course we can’t do this on senior citizens, we’re making digital literacy our responsibility. our own. Being a responsible business involves joining forces with governments and civil society to create safe, enriching We also invest in communities directly via employees’ digital societies far into the future. d ­ onations and volunteering, as well as via corporate c ­ ontributions to charitable organizations. 22 liberty global
  • 26. Working at Looking for talent Liberty Global Often it’s our creative imagination that defines the limits of new developments. That’s why we’re always on the lookout for talented people, for example in sales and marketing, customer care, product development, multimedia services, technology, programming, and finance. The place to be We operate in a complex, competitive market. Our response Over 50 different nationalities to the challenges of this market is to ensure that we employ the best talent in our industry. Liberty Global is the place to make up a truly diverse be for those who are eager to work with the latest technolo- gies, combined with a strong focus on customers. international workforce. Committed to our people Our company is all about our people. Their development, motivation, health, and wellbeing are critical to our business. We aim to create dynamic, talented workplaces that reflect our diverse customers – a culture of innovation in which around 21,000 employees grow and feel supported. Truly international Over 50 different nationalities make up a truly diverse inter- national workforce at our headquarters in Denver, London, and Amsterdam, where we work closely together with our country operations. The innovative nature of our company creates numerous opportunities for people with the right skills and experience. 24 liberty global
  • 29. Developing our employees Employment (FTEs) We provide our employees with the skills, opportunities, Liberty Global Headquarters 1,100 and encouragement they need to help them reach their (Denver, London, Amsterdam) full potential through development programs, ranging Cable operations Europe 14,700 from leadership development to training for graduates. We Cable operations the Americas 3,900 provide mentoring, coaching, and competency modeling. Other (incl. Chellomedia) 1,300 Total 21,000 We see leadership development as a top priority. We need leaders who enable growth, are comfortable with innovation, and able to embrace the opportunities and challenges of this amazing industry. Our Fast Forward program, which prepares key employees for challenging roles in the future, is designed to identify such leaders. This program focuses on skill development, and deepens these individuals’ understanding of the different elements that make up our diverse company, while strengthening their industry knowledge. We create numerous development opportunities to help us attract and retain a diverse group of talented people. liberty global 27
  • 30. Liberty Global Denver office Austria Hungary Puerto Rico VTR Chile 12300 Liberty Boulevard UPC Austria UPC Magyarorszag Liberty Cablevision Reyes Lavalle 3340, Piso 9 Englewood, Colorado, 80112 Wolfganggasse 58-60 30-36 Kinizsi str. Luquillo Industrial Park Los Condes USA 1120 Wien Budapest H-1092 Road 992, km 0.2, Santiago 5623101 T +1 303 220 6600 Austria Hungary PO Box 719 Luquillo Chile F +1 303 220 6601 T +43 1 960 68 0000 T +36 1 456 2600 Puerto Rico 007730719 T +56 2 310 1107 F +43 1 960 68 2070 F +36 1 216 0058 USA www.vtr.cl London office www.upc.at www.upc.hu T + 1 787 657 3050 ext. 3000 Michelin House UPC DTH www.libertypr.com 81 Fulham Road Belgium Ireland 2, Rue Peternelchen London SW3 6RD Telenet NV UPC Ireland Romania L-2370 Howald United Kingdom Liersesteenweg 4 Building P2 UPC Romania Luxembourg T +44 207 838 2000 2800 Mechelen Clontarf, Dublin 3 62 D, Nordului St. District 1 T +352 26 84 7021 F +44 207 838 2110 Belgium Ireland 014104 Bucharest www.upcdirect.com T +32 15 333 000 T +353 1 245 8419 Romania Amsterdam office UPC Business F +32 15 333 999 F +353 1 245 8242 T +40 31 101 8100 Boeing Avenue 53 Boeing Avenue 53 www.telenet.be www.upc.ie F +40 31 101 8101 1119 PE Schiphol-Rijk 1119 PE Schiphol-Rijk www.upc.ro The Netherlands Czech Republic The Netherlands The Netherlands T +31 20 778 9400 UPC Ceská Republika UPC Nederland Slovak Republic T +31 20 778 8555 F +31 20 778 8419 Závišova 5 Kabelweg 51 UPC Broadband Slovakia www.upcbusiness.com 140 00 Praha 4 1014 BA Amsterdam Sevcenkova 35 EU Representation Chellomedia Czech Republic The Netherlands Bratislava Avenue des Arts 41 Michelin House T +420 2 6110 7111 T +31 20 775 5731 Slovak Republic 1040 Brussels 81 Fulham Road F +420 2 6110 7100 F +31 20 775 6724 T +421 2 5942 2704 Belgium London SW3 6RD www.upc.cz www.upc.nl F +421 2 5942 2200 T +32 2 739 1433 United Kingdom www.upc.sk Germany Poland T +44 207 838 2000 Berlin Representation Unitymedia Kabel BW UPC Polska Switzerland F +44 207 838 2110 Leipzigerplatz 1 Aachener Straße 746-750 al. Jana Pawla II 27 upc cablecom www.chellomedia.com 101117 Berlin 50933 Cologne 00-867 Warszawa Zollstrasse 42 Germany Germany Poland CH-8021 Zürich T +49 221 3779 2201 T +48 22 241 6900 Switzerland E communications@lgi.com www.unitymedia.de F +48 22 241 6901 T +41 44 277 9999 W www.lgi.com www.kabelbw.de www.upc.pl F +41 44 277 9588 www.upc-cablecom.ch 28 liberty global
  • 31. We’ve come a long way… Just 10 years ago, who could have imagined the rich ­ variety of information we would have at our fingertips as we move into the second decade of the 21st century? ­ D ­ igital technology has become an integral part of our daily lives. All over the world TV, telephone, and internet are connecting people and ideas. The boundaries between media are fading fast, and consumer choice is redefining the way we access information and communicate. Nowadays, consumers decide what they want, when, and where. Our vision at Liberty Global is to provide the tools which enable everyone to access this amazing digital world. That's why we say: Connect. Discover. Be Free. This brochure is qualified in its entirety by our that are not historical fact. These forward- public filings, available on our website or through looking statements may involve certain risks the U.S. Securities and Exchange Commission. and uncertainties that could cause actual results You are encouraged to read these materials for to differ materially from those expressed or further information. implied by these statements. These risks and uncertainties include the continued use by © 2012, Liberty Global subscribers and potential subscribers of the All rights reserved. Reproduction or publication Company’s services, continued growth in services in whole or in part is prohibited without approval for digital television, changes in technology, of Liberty Global. While every reasonable care is regulation and competition, our ability to achieve taken in compiling this publication, Liberty Global, expected operational efficiencies and economies the author(s), editor(s) or publisher(s) do not of scale, our ability to generate expected revenue accept any liability whatsoever for possible errors and operating cash flow and achieve assumed or omissions or the consequences thereof. margins, as well as other factors detailed from time to time in the Company’s filings with the U.S. Forward-Looking Statements Securities and Exchange Commission including This document may contain forward-looking our most recently filed Form 10-K. These forward- statements within the meaning of the Private looking statements speak only as of the date of Securities Litigation Reform Act of 1995, this brochure. The Company expressly disclaims including our insights and expectations regarding any obligation or undertaking to disseminate any competition in our markets, the impact of our updates or revisions to any guidance and other MA activity on our operations and financial forward-looking statement contained herein to performance, our expectations with respect reflect any change in the Company’s expectations to the timing and impact of our introduction with regards thereto or any change in events, of advanced products and services such as conditions or circumstances on which any such Horizon and other information and statements statement is based. Information presented as of June 30, 2012 liberty global 29