Angel Yang successfully completed a 6-month internship at The Ritz-Carlton Beijing, Financial Street from February to August 2013. During her internship, she worked at the front desk and excelled in check-ins/outs, currency exchange, guest inquiries, product up-selling, and loyalty program enrollment. She established good rapport with associates and guests and consistently provided excellent service with enthusiasm. Her manager provides a positive reference and wishes her success in future endeavors.

1. THE RITZ-CARLTON@
BEIJING, FINANCIAL STREET
TO WHOMIT MAY CONCERN
This is to certify that Ms. Angel YANG has successfullycompletedher Internshipwith The
Ritz-Carlton Beijing, Financial Street from February25, 2013to August 11, 2013.
Duringhe••internship, Angel was attached to the Front Deskand her principle tasks and work
comprised mainly:
1. Check-in / check-out
2. Handling foreign currency exchanges
3. Handling guest inquiries:
Numbersof positive feedbacks about her received from our guests
4. Up-sell the hotel products:
She was the top Front Desk up-seller for the monthof June 2013
5. The Ritz-Carlton Rewards (Loyalty program) enrollment:
She was the top perfcrmer for the monthof July 2013
6. Escorting and roomorientation
Angel has established an outstandingrapport andworkedwell with all levels of the associates.
Consistently showing her enthusiasm, excellent work, ethic, and positive spirit. This
characteristic handles challenging situations with guests and exceeded their expectations in
quality and service.
Lastly, we feel confidentin saying that Angel is capable of handlingany situationwith
thoughtfulnessand maturity. I would be glad to give a goodreference.
We wish Angel has a successful career endeavor and bright future.
You sincerely,
To nari Tai
Rooms Division Manager
The Ritz-CarltonBeijing, Financial Street
THE RITZ-CARLTON BEIJING, FINANCIAL STREET
1JINCHENGFANGSTREETEAST,FINANCIALSTREET,XICHENGDISTRICT,BEIJING100033,CHINATELEPHONE:861066016666 FACSIMILE:86 1066016029
"G: 100033 86106601 6029