Linking Caritas to HCAHPS: From Theoretical Construct to Empirical Survey Out...Kaiser Permanente
Although the theory of caring science can be useful in many aspects of nursing care, the language of the caritas processes is viewed by some registered nurses as abstract and difficult to conceptualize for inpatient direct care nursing practice. Patient Care Services at RWC Medical Center embarked on a project to translate the language and ideas found in the theory into concrete and relevant practices that could be understood and used by direct care registered nurses. Simultaneously the leadership group sought to link the ideas of the theory with the critically important aspects of patient satisfaction as measured by the HCAHPS (Hospital Consumer Assessment of Healthcare Providers and Systems) surveys.
Use of the Watson Caritas Patient Scoring tool to assess patient perspective on compassionate care, respect for personal beliefs, and caring-healing environment.
Linking Caritas to HCAHPS: From Theoretical Construct to Empirical Survey Out...Kaiser Permanente
Although the theory of caring science can be useful in many aspects of nursing care, the language of the caritas processes is viewed by some registered nurses as abstract and difficult to conceptualize for inpatient direct care nursing practice. Patient Care Services at RWC Medical Center embarked on a project to translate the language and ideas found in the theory into concrete and relevant practices that could be understood and used by direct care registered nurses. Simultaneously the leadership group sought to link the ideas of the theory with the critically important aspects of patient satisfaction as measured by the HCAHPS (Hospital Consumer Assessment of Healthcare Providers and Systems) surveys.
Use of the Watson Caritas Patient Scoring tool to assess patient perspective on compassionate care, respect for personal beliefs, and caring-healing environment.
Definition: Patient-Centered Care
Definition Patient-centered care (patient centred care): “Is a model in which providers partner with families to identify and satisfy the full range of patient needs and preferences.”
To expand this definition, patient-centered care is dependent on the involvement of the staff and care team as well.
“To succeed, a patient-centered approach must also address the staff experience as staff’s ability and inclination to effectively care for patients is unquestionably compromised if they do not feel care for themselves" (Picker Institute).
Researchers from Harvard Medical School, on behalf of Picker Institute and The Commonwealth Fund, defined seven primary dimensions of patient-centered care model.
These factors are identified as:
Respect for patients’ values, preferences and expressed needs
Coordination and integration of care
Information, communication and education
Physical comfort
Emotional support and alleviation of fear and anxiety
Involvement of family and friends
Transition and continuity
The Director General of WA Health addressed the launch of Patient Experience Week. He spoke to the importance of compassionate care and outlined Recommendations from the WA Clinical Senate.
Caritas in Action (launch): How Caring Science Informs and Inspires the Nursi...Kaiser Permanente
Kaiser Permanente, Northern California - Patient Care Services developed a Caritas in Action campaign to encourage caregivers to reflect authentic expressions of Jean Watson's Caring Science in their daily practice and within their medical center.
We're All In This Together: A Collaborative Approach To Enhancing Nursing Lea...Lisa Barbour
Barbour, L., Bellaire, S., DiBiase, R., Wynn, V., Marchand, M., McCann, K., & Simanovski, J. (2010, December 1-3). We're all in this together: A collaborative approach to enhancing nursing leadership skills. A concurrent presentation at the Workplace Integration of New Nurses-Nursing the Future (WINN-NTF) annual conference, Toronto, ON.
PROFESSIONAL OBJECTIVES
To obtain a full-time position to utilize my working knowledge of leadership and nursing and to continue to develop and apply evidence-based practices, quality assurance and professional interpersonal relationship experiences.
The keynote address was delivered at the NYSAVSA Annual Conference on June 7, 2012 in Geneva, NY. The purpose of the address was 3-fold: (1) Outline what patient- and family-centered care is, its core components, and benefits; (2)Highlight some best practice volunteer programs aligned with the PFCC philosophy; (3) Provide conference participants with an assessment grid to evaluate their volunteer programming based on two PFCC standards and walk away from the presentation with concrete strategic next steps to enhance and strengthen their volunteer programming based on the PFCC model and philosophy.
Definition: Patient-Centered Care
Definition Patient-centered care (patient centred care): “Is a model in which providers partner with families to identify and satisfy the full range of patient needs and preferences.”
To expand this definition, patient-centered care is dependent on the involvement of the staff and care team as well.
“To succeed, a patient-centered approach must also address the staff experience as staff’s ability and inclination to effectively care for patients is unquestionably compromised if they do not feel care for themselves" (Picker Institute).
Researchers from Harvard Medical School, on behalf of Picker Institute and The Commonwealth Fund, defined seven primary dimensions of patient-centered care model.
These factors are identified as:
Respect for patients’ values, preferences and expressed needs
Coordination and integration of care
Information, communication and education
Physical comfort
Emotional support and alleviation of fear and anxiety
Involvement of family and friends
Transition and continuity
The Director General of WA Health addressed the launch of Patient Experience Week. He spoke to the importance of compassionate care and outlined Recommendations from the WA Clinical Senate.
Caritas in Action (launch): How Caring Science Informs and Inspires the Nursi...Kaiser Permanente
Kaiser Permanente, Northern California - Patient Care Services developed a Caritas in Action campaign to encourage caregivers to reflect authentic expressions of Jean Watson's Caring Science in their daily practice and within their medical center.
We're All In This Together: A Collaborative Approach To Enhancing Nursing Lea...Lisa Barbour
Barbour, L., Bellaire, S., DiBiase, R., Wynn, V., Marchand, M., McCann, K., & Simanovski, J. (2010, December 1-3). We're all in this together: A collaborative approach to enhancing nursing leadership skills. A concurrent presentation at the Workplace Integration of New Nurses-Nursing the Future (WINN-NTF) annual conference, Toronto, ON.
PROFESSIONAL OBJECTIVES
To obtain a full-time position to utilize my working knowledge of leadership and nursing and to continue to develop and apply evidence-based practices, quality assurance and professional interpersonal relationship experiences.
The keynote address was delivered at the NYSAVSA Annual Conference on June 7, 2012 in Geneva, NY. The purpose of the address was 3-fold: (1) Outline what patient- and family-centered care is, its core components, and benefits; (2)Highlight some best practice volunteer programs aligned with the PFCC philosophy; (3) Provide conference participants with an assessment grid to evaluate their volunteer programming based on two PFCC standards and walk away from the presentation with concrete strategic next steps to enhance and strengthen their volunteer programming based on the PFCC model and philosophy.
Descripción de cómo la falta de prácticas éticas profesionales disminuye la calidad del desempeño laboral, perjudicando el aprendizaje de los estudiantes.
"The quality of patient care is directly correlated to the degree to which our nurses are active and empowered through the use of the professional practice model." Read the East Tennessee Children's Hospital 2015 Nursing Annual Report.
The discussion was prompted by the results of a 2013 survey conducted by the National Council of State Boards of Nursing and The Forum of State Nursing Workforce Center which found that 55% of the RN workforce is age 50 or older.
Authentic and Collaborative Case-Based Learning: A New Model for Teaching Fam...vnorwood
Taking a radical departure from the traditional lecture-based approach and implementing an authentic and collaborative case-based learning model in an online nursing course resulted in a profound change in student attitudes towards course content, online technologies, teamwork, and nursing practice.
Assessing Health Center Readiness to Train Health ProfessionalsCHC Connecticut
This webinar discussed how to use the Readiness to Train Assessment Tool (RTAT™), developed by HRSA-funded National Training and Technical Assistance Partners (NTTAP) at Community Health Center, Inc., to support health centers’ strategic workforce planning through the lens of health professions training (HPT).
Panelists:
• Jaclyn Cunningham, MHA, Project Manager, Population Health, Community Health Center, Inc.
• Victoria Malvey, MS, Inter-professional Student Specialist, Community Health Center, Inc.
• Amanda Schiessl, MPP, Deputy Chief Operating Officer, Project Director/Co-Principal Investigator, National Training and Technical Assistance Partnership, Community Health Center, Inc.
1. May 1st
, 2015
I have had the pleasure of working with Nakia Thomas, RN as she completed her Bachelor’s of Nursing at
Indiana Wesleyan University and her CapstoneProject on the Blood and Marrow Transplant (BMT) unit at Cincinnati
Children’s HospitalMedical Center. Initially Nakia came to our unit as a graduate nurse with an Associate Degree in
Nursing and proceeded through the BMT new graduate nurse program. As theBMT orientation is an eighteen to
twenty week course of classroom and clinical study experience there are multiple preceptors involved and a primary
preceptor for each new graduate nurse. I was the primary preceptor for Nakia and we spent a great deal of time in one
on one direct clinical care experiences. During this period I was able to observe Nakia’s work pattern, communication
techniques, learning style and personalinteractions with patients, families and staff.
Her strong work ethic and empathetic approach impressed me then and continued to do so in her recent
Capstonework on resiliency. Her care of BMT patients and their families were positiveand powerfulexamples of the
daily contributions Nakia made on the inpatient BMT unit. She consistently looked for the person behind thediagnosis
and tailored their care to not just meet but exceed patient and family expectations. She understood thestrength of
teamwork and easily worked with a variety of disciplines and personalities when addressing problem solving and ways
to move BMT patient care and outcomes forward.
Along with her commitment to patient care Nakia brought an easy and compassionate approach to the care of
our more emotionally challenging patients. This mix of intellect, compassion and integrity speaks to the balance that
she brought to thebedside and the positiverole model she provided to fellow colleagues.
During her recent CapstoneProject work she fulfilled all time and content building requirements focusing on resiliency
building for the inpatient nursing and ancillary staff. She developed a pre-education and post education survey to gauge
staff perceptions and knowledge base relating to stress, burnout and resiliency. The data from this survey was used to
target and build an educational presentation on resiliency. She thoroughly researched and developed a professional
presentation for theinpatient staff and worked with our unit educators, clinical staff and CCHMC house-wide
resiliency liaison lead.
She was punctualwith all meeting times, flexible with new material and requirements and receptive to
constructive feedback. The resiliency project was well received as evident with a greater than 90% post survey
feedback from staff. The resiliency program for the inpatient BMT staff is continuing today on the lead work and
foundation that Nakia and the resiliency team carefully and thoughtfully built.
The care that Nakia puts into her care -giving whether at the bedside, or into staff education is much
appreciated and consistently noted. She will be a welcome and valued addition to any unit who is fortunateenough to
have her on staff. I look forward to hearing about new professionalopportunities, nursing positions and continued
success for Nakia, as she continues in her nursing career.
Sincerely,
Annamarie Borich MSN, RN
Blood and Marrow Transplant
Cincinnati Children’s
HospitalMedical Center
annamarie.borich@cchmc.org