This document discusses a voice cost reduction program. It shows that in 2005, 72% of voice costs came from Brazil, Mexico, and Andina. Various initiatives were undertaken from 2001-2006 to reduce costs, including broadband/wireless, call accounting, mobile toll bypass, and voice over IP pilots. The program included educating users, revising policies, ongoing cost management, and benchmarking against peers. Additional efforts involved instant messaging, meet-me conferencing, and expanding voice over IP use.