"Machine Learning is Changing Everything" at SaaS North 2016L-SPARK
Technology is rapidly changing, and building true intelligence into an applications is going to have a profound impact on business in the future. Organizations are looking for smarter ways to process data on a massive scale, make smarter decisions and learn from the results. Join this discussion on how Machine Learning is impacting CIOs in every industry, affecting their future thinking and setting the stage for a new level of application.
"Perspective from selling back into the customer base" at SaaS North 2016L-SPARK
HubSpot's Global Director of Sales Engineering and Customer Sales Michael Currie discusses the resources and strategy a SaaS business needs to upsell to its existing user base.
"Machine Learning is Changing Everything" at SaaS North 2016L-SPARK
Technology is rapidly changing, and building true intelligence into an applications is going to have a profound impact on business in the future. Organizations are looking for smarter ways to process data on a massive scale, make smarter decisions and learn from the results. Join this discussion on how Machine Learning is impacting CIOs in every industry, affecting their future thinking and setting the stage for a new level of application.
"Perspective from selling back into the customer base" at SaaS North 2016L-SPARK
HubSpot's Global Director of Sales Engineering and Customer Sales Michael Currie discusses the resources and strategy a SaaS business needs to upsell to its existing user base.
Solving financial regulatory compliance through crowd computingWorkFusion
Financial regulations will ultimately reduce systemic risk in the financial services sector, but compliance is expensive, time-consuming, and complex for financial institutions. Crowd computing - the combination of machine learning and crowdsourcing - is a solution. The presentation was shown during a WatersTechnology Inside Reference Data webcast sponsored by WorkFusion to help viewers understand the potential that crowd computing offers financial businesses struggling with LEI, FATCA, EMIR, Solvency II, BSBS 239, and other data-intensive regulations.
18+ years of overall experience in IT field. Director of the Engineering. Key skills: - Build highly effective development process (agile delivery model) - Coordinate and enable successful project execution by working with offshore & onsite teams - Team productivity - Scope and risk management - Knowledge sharing framework - Quality process improvement
Report
Хочу поделиться success story, в которой инновационный подход к технологиям победил сильных конкурентов и рассказать, как можно обьединить людей вокруг сложной задачи. A также на этом примере рассказать о взаимодействии групп Sales<->Pre-Sales<->R&D<->Engineering и на выходе получить Customer Success
Business Process Outsourcing is a dying model. New technology and methods have been chipping away at labor arbitrage for year, and now crowd computing - the combination of Automation, Crowdsourcing and Employees (ACE) on a SaaS platform - has emerged as the silver bullet. This presentation describes this new resource and provides a case study of how crowd computing transforms knowledge work for large-scale information products.
This presentation was originally given at Massolution 2013 at the W Hotel in Midtown Manhattan on September 19, 2013.
Crowd computing is what makes crowdsourcing possible at the scale and quality required by the enterprise. This short and simple presentation will fill you in on what it is and why it's going to radically but seamlessly improve how knowledge work gets done.
HfS Webinar Slides: Smart Process Automation in Enterprise BusinessHfS Research
Global businesses must cut operational cost and improve agility, and Smart Process Automation - which combines workforce orchestration, RPA and cognitive automation - delivers on this imperative.
Experts from HfS Research, WorkFusion and Ascension Health discussed how to solve for business outcomes through more integrated automation technologies.
Participants will learn about:
- How SPA relates to the HfS Research Intelligent Automation Continuum
- How this new breed of automation improves on legacy solutions
- The role machine learning plays in SPA
- Use cases for SPA in shared services organizations and specific industries
- How WorkFusion’s SPA platform delivers
- A practical path forward for end users at the enterprise level who wish to explore SPA to achieve their operational mandates
View the replay here: ow.ly/RDwv301FeR3
Driving Digital Innovation with a Layered API Design ApproachAkana
In this webinar, Akana’s guest speaker, Randy Heffner of Forrester Research, will describe the principles of layered API design and why it is critical for your API strategy. Alistair Farquharson, CTO at Akana, will describe the concept of federated APIs and how an API Management platform can be effectively used to deliver layered API design. Included will be:
- Why businesses undergoing digital transformation need to design for multiple channels.
- The principles of layered API design.
- What federated APIs are.
- How an API Management platform can be leveraged to deliver layered API Design.
"What is Different This Time Around" at SaaStr Annual 2016saastr
Mark Suster shares his thoughts on the change in funding climate in 2016, what is the same this time around, and what most certainly isn't at SaaStr Annual 2016 held in San Francisco Feb 9-11th. www.saastrannual.com
How SaaStr Built an Energized Community of Evangelists From Scratchsaastr
SaaStr began in 2012 as a simple attempt via a WordPress blog and a few answers on Quora, to help share Jason M. Lemkin’s learnings of going from $0 to $100m ARR with the next generation of great SaaS and B2B entrepreneurs. Since then, it's become the largest community of SaaS founders and entrepreneurs on the planet.
Gretchen DeKnikker, COO of SaaStr, will discuss why live events are a core part of SaaStr's strategy of cultivating a community of enterprise software enthusiasts and how they measure event success and ROI. In this session, you will also learn how SaaStr grew its flagship event, SaaStr Annual, to a mega center of gravity for SaaS professionals - projected at 10,000+ attendees in 2017.
Presented live at Double Dutch LIVE 2016.
"Running the Box Playbook: Even Better The Second Time" at SaaStr Annual 2016saastr
Menaka Shroff of Betterworks and Anthony Kennada of Gainsight, joined by surprise guest Aaron Levie, CEO of Box, share their key insights on how they have applied the lessons learned at Box and running the playbook even better this time around at SaaStr Annual 2016 held in San Francisco Feb 9-11th. www.saastrannual.com
HfS Webinar Slides: Standard Bank Case Discussion - Improving Customer Experi...HfS Research
This webinar replay shares how Standard Bank transformed its onboarding process by deploying Smart Process Automation. Standard Bank’s insights will enable organizations to clearly make the case for Automation as part of their service delivery strategies.
Learn from practitioners and experts on Smart Process Automation from HfS Research, WorkFusion and Standard Bank as they share their experiences about improving business outcomes through more integrated automation technologies.
Watch this replay and learn:
How did Standard Bank approach the automation of key processes—how did the deployment work and what were the results?
What can you learn from a leading service buyer about the future of Smart Automation?
How do Cognitive Computing and Machine Learning enhance the quality and agility of service delivery?
What is the impact of Smart Automation? What are the main use cases and insights?
Watch the webinar replay: http://www.hfsresearch.com/pointsofview/hfs-webinar-standard-bank-case-discussion-improving-customer-experience-through-rpa-ai-powered
"Driving SaaS Success Using Key Metrics" at SaaStr Annual 2016saastr
David Skok, popular blogger and top SaaS investor at Matrix Partners, shares the key metrics that SaaS founders must focus on to remain competitive and build a sustainable business at SaaStr Annual 2016 held in San Francisco Feb 9-11th. www.saastrannual.com
Tracxn Research — Artificial Intelligence Startup Landscape, September 2016Tracxn
Notable investments in 2016 include antivirus and endpoint protection vendor Cylance ($100M Series D), Digital Reasoning ($40M, Series D), and Globality, ($27M, Series B).
By Martin Ford. Martin Ford is founder of a Silicon Valley-based software development firm and author of two books, including The New York Times bestseller, Rise of the Robots: Technology and the Threat of a Jobless Future. How will advances in technology affect global business? Ford argues software robots will change the shape of service provision.
http://www.l-spark.com — The L-SPARK accelerator is the destination for enterprise SaaS and cloud startups to connect with Canada’s SaaS experts and propel their revenues to $100K MRR or 10x revenue growth.
http://www.l-spark.com — The L-SPARK accelerator is the destination for enterprise SaaS and cloud startups to connect with Canada’s SaaS experts and propel their revenues to $100K MRR or 10x revenue growth.
http://www.l-spark.com — The L-SPARK accelerator is the destination for enterprise SaaS and cloud startups to connect with Canada’s SaaS experts and propel their revenues to $100K MRR or 10x revenue growth.
David Skok on The SaaS Founder's Journey || SAAS NORTH 2017L-SPARK
http://www.l-spark.com -- Watch the video of David Skok's keynote over on our blog.
David Skok joined Matrix Partners as a General Partner in May 2001. He has a wealth of experience running companies. David started his first company in 1977 at age 22. Since then David has founded a total of four separate companies and performed one turn-around. Three of these companies went public.
David joined Matrix from SilverStream Software, which he founded in June 1996. Prior to its July 2002 acquisition by Novell, SilverStream was a public company that had reached a revenue run rate in excess of $100M, with approximately 800 employees and offices in more than 20 countries around the world.
David’s work as a value added investor is best known for helping HubSpot, JBoss, AppIQ, Tabblo, Netezza, Diligent Technologies, CloudSwitch, TribeHR, GrabCAD, OpenSpan and Enservio to successful exits. David currently serves on the boards of Atomist, CloudBees, Conductor, Digium (makers of the very popular Asterisk Open Source PBX/telephony software), Meteor, NamelyHR, Salsify, Storiant, VideoIQ and Zaius.
In addition to his broad focus on enterprise software, David is specifically focused on the areas of SaaS (software as a service), cloud, mobility, Open Source, marketing automation, virtualization, storage, and data center automation.
David writes a blog for entrepreneurs and startups on topics such as viral marketing, SaaS metrics, building a sales and marketing machine, techniques for lowering cost of customer acquisition, etc. The blog can be found here: www.forEntrepreneurs.com.
ICO Marketing, Promotions and Public Relations :: Jordan St Jacques at an L-S...L-SPARK
With the success of the Filecoin and Kik ICOs (amongst others) in the latter half of 2017, every Startup in the world should be examining the possibility of an ICO for their business. Bypassing traditional funding channels such as onerous Grants and difficult VCs with the non-dilutable funding that ICOs represent should be on the tip of every Founders tongue these days. However, there’s a large disconnect between what’s assumed and what’s required to successfully launch an ICO.
Jordan St Jacques is a Tech Founder operating out of the Bayview Yards community, at first out of the Invest Ottawa incubator and now out of the Carleton University Cybersecurity wing. Jordan has world-class expertise in all things Digital Marketing, and is well on his way to adding all things in the Crypto world as well.
Solving financial regulatory compliance through crowd computingWorkFusion
Financial regulations will ultimately reduce systemic risk in the financial services sector, but compliance is expensive, time-consuming, and complex for financial institutions. Crowd computing - the combination of machine learning and crowdsourcing - is a solution. The presentation was shown during a WatersTechnology Inside Reference Data webcast sponsored by WorkFusion to help viewers understand the potential that crowd computing offers financial businesses struggling with LEI, FATCA, EMIR, Solvency II, BSBS 239, and other data-intensive regulations.
18+ years of overall experience in IT field. Director of the Engineering. Key skills: - Build highly effective development process (agile delivery model) - Coordinate and enable successful project execution by working with offshore & onsite teams - Team productivity - Scope and risk management - Knowledge sharing framework - Quality process improvement
Report
Хочу поделиться success story, в которой инновационный подход к технологиям победил сильных конкурентов и рассказать, как можно обьединить людей вокруг сложной задачи. A также на этом примере рассказать о взаимодействии групп Sales<->Pre-Sales<->R&D<->Engineering и на выходе получить Customer Success
Business Process Outsourcing is a dying model. New technology and methods have been chipping away at labor arbitrage for year, and now crowd computing - the combination of Automation, Crowdsourcing and Employees (ACE) on a SaaS platform - has emerged as the silver bullet. This presentation describes this new resource and provides a case study of how crowd computing transforms knowledge work for large-scale information products.
This presentation was originally given at Massolution 2013 at the W Hotel in Midtown Manhattan on September 19, 2013.
Crowd computing is what makes crowdsourcing possible at the scale and quality required by the enterprise. This short and simple presentation will fill you in on what it is and why it's going to radically but seamlessly improve how knowledge work gets done.
HfS Webinar Slides: Smart Process Automation in Enterprise BusinessHfS Research
Global businesses must cut operational cost and improve agility, and Smart Process Automation - which combines workforce orchestration, RPA and cognitive automation - delivers on this imperative.
Experts from HfS Research, WorkFusion and Ascension Health discussed how to solve for business outcomes through more integrated automation technologies.
Participants will learn about:
- How SPA relates to the HfS Research Intelligent Automation Continuum
- How this new breed of automation improves on legacy solutions
- The role machine learning plays in SPA
- Use cases for SPA in shared services organizations and specific industries
- How WorkFusion’s SPA platform delivers
- A practical path forward for end users at the enterprise level who wish to explore SPA to achieve their operational mandates
View the replay here: ow.ly/RDwv301FeR3
Driving Digital Innovation with a Layered API Design ApproachAkana
In this webinar, Akana’s guest speaker, Randy Heffner of Forrester Research, will describe the principles of layered API design and why it is critical for your API strategy. Alistair Farquharson, CTO at Akana, will describe the concept of federated APIs and how an API Management platform can be effectively used to deliver layered API design. Included will be:
- Why businesses undergoing digital transformation need to design for multiple channels.
- The principles of layered API design.
- What federated APIs are.
- How an API Management platform can be leveraged to deliver layered API Design.
"What is Different This Time Around" at SaaStr Annual 2016saastr
Mark Suster shares his thoughts on the change in funding climate in 2016, what is the same this time around, and what most certainly isn't at SaaStr Annual 2016 held in San Francisco Feb 9-11th. www.saastrannual.com
How SaaStr Built an Energized Community of Evangelists From Scratchsaastr
SaaStr began in 2012 as a simple attempt via a WordPress blog and a few answers on Quora, to help share Jason M. Lemkin’s learnings of going from $0 to $100m ARR with the next generation of great SaaS and B2B entrepreneurs. Since then, it's become the largest community of SaaS founders and entrepreneurs on the planet.
Gretchen DeKnikker, COO of SaaStr, will discuss why live events are a core part of SaaStr's strategy of cultivating a community of enterprise software enthusiasts and how they measure event success and ROI. In this session, you will also learn how SaaStr grew its flagship event, SaaStr Annual, to a mega center of gravity for SaaS professionals - projected at 10,000+ attendees in 2017.
Presented live at Double Dutch LIVE 2016.
"Running the Box Playbook: Even Better The Second Time" at SaaStr Annual 2016saastr
Menaka Shroff of Betterworks and Anthony Kennada of Gainsight, joined by surprise guest Aaron Levie, CEO of Box, share their key insights on how they have applied the lessons learned at Box and running the playbook even better this time around at SaaStr Annual 2016 held in San Francisco Feb 9-11th. www.saastrannual.com
HfS Webinar Slides: Standard Bank Case Discussion - Improving Customer Experi...HfS Research
This webinar replay shares how Standard Bank transformed its onboarding process by deploying Smart Process Automation. Standard Bank’s insights will enable organizations to clearly make the case for Automation as part of their service delivery strategies.
Learn from practitioners and experts on Smart Process Automation from HfS Research, WorkFusion and Standard Bank as they share their experiences about improving business outcomes through more integrated automation technologies.
Watch this replay and learn:
How did Standard Bank approach the automation of key processes—how did the deployment work and what were the results?
What can you learn from a leading service buyer about the future of Smart Automation?
How do Cognitive Computing and Machine Learning enhance the quality and agility of service delivery?
What is the impact of Smart Automation? What are the main use cases and insights?
Watch the webinar replay: http://www.hfsresearch.com/pointsofview/hfs-webinar-standard-bank-case-discussion-improving-customer-experience-through-rpa-ai-powered
"Driving SaaS Success Using Key Metrics" at SaaStr Annual 2016saastr
David Skok, popular blogger and top SaaS investor at Matrix Partners, shares the key metrics that SaaS founders must focus on to remain competitive and build a sustainable business at SaaStr Annual 2016 held in San Francisco Feb 9-11th. www.saastrannual.com
Tracxn Research — Artificial Intelligence Startup Landscape, September 2016Tracxn
Notable investments in 2016 include antivirus and endpoint protection vendor Cylance ($100M Series D), Digital Reasoning ($40M, Series D), and Globality, ($27M, Series B).
By Martin Ford. Martin Ford is founder of a Silicon Valley-based software development firm and author of two books, including The New York Times bestseller, Rise of the Robots: Technology and the Threat of a Jobless Future. How will advances in technology affect global business? Ford argues software robots will change the shape of service provision.
http://www.l-spark.com — The L-SPARK accelerator is the destination for enterprise SaaS and cloud startups to connect with Canada’s SaaS experts and propel their revenues to $100K MRR or 10x revenue growth.
http://www.l-spark.com — The L-SPARK accelerator is the destination for enterprise SaaS and cloud startups to connect with Canada’s SaaS experts and propel their revenues to $100K MRR or 10x revenue growth.
http://www.l-spark.com — The L-SPARK accelerator is the destination for enterprise SaaS and cloud startups to connect with Canada’s SaaS experts and propel their revenues to $100K MRR or 10x revenue growth.
David Skok on The SaaS Founder's Journey || SAAS NORTH 2017L-SPARK
http://www.l-spark.com -- Watch the video of David Skok's keynote over on our blog.
David Skok joined Matrix Partners as a General Partner in May 2001. He has a wealth of experience running companies. David started his first company in 1977 at age 22. Since then David has founded a total of four separate companies and performed one turn-around. Three of these companies went public.
David joined Matrix from SilverStream Software, which he founded in June 1996. Prior to its July 2002 acquisition by Novell, SilverStream was a public company that had reached a revenue run rate in excess of $100M, with approximately 800 employees and offices in more than 20 countries around the world.
David’s work as a value added investor is best known for helping HubSpot, JBoss, AppIQ, Tabblo, Netezza, Diligent Technologies, CloudSwitch, TribeHR, GrabCAD, OpenSpan and Enservio to successful exits. David currently serves on the boards of Atomist, CloudBees, Conductor, Digium (makers of the very popular Asterisk Open Source PBX/telephony software), Meteor, NamelyHR, Salsify, Storiant, VideoIQ and Zaius.
In addition to his broad focus on enterprise software, David is specifically focused on the areas of SaaS (software as a service), cloud, mobility, Open Source, marketing automation, virtualization, storage, and data center automation.
David writes a blog for entrepreneurs and startups on topics such as viral marketing, SaaS metrics, building a sales and marketing machine, techniques for lowering cost of customer acquisition, etc. The blog can be found here: www.forEntrepreneurs.com.
ICO Marketing, Promotions and Public Relations :: Jordan St Jacques at an L-S...L-SPARK
With the success of the Filecoin and Kik ICOs (amongst others) in the latter half of 2017, every Startup in the world should be examining the possibility of an ICO for their business. Bypassing traditional funding channels such as onerous Grants and difficult VCs with the non-dilutable funding that ICOs represent should be on the tip of every Founders tongue these days. However, there’s a large disconnect between what’s assumed and what’s required to successfully launch an ICO.
Jordan St Jacques is a Tech Founder operating out of the Bayview Yards community, at first out of the Invest Ottawa incubator and now out of the Carleton University Cybersecurity wing. Jordan has world-class expertise in all things Digital Marketing, and is well on his way to adding all things in the Crypto world as well.
Business Valuation Principles for EntrepreneursBen Wann
This insightful presentation is designed to equip entrepreneurs with the essential knowledge and tools needed to accurately value their businesses. Understanding business valuation is crucial for making informed decisions, whether you're seeking investment, planning to sell, or simply want to gauge your company's worth.
Attending a job Interview for B1 and B2 Englsih learnersErika906060
It is a sample of an interview for a business english class for pre-intermediate and intermediate english students with emphasis on the speking ability.
Premium MEAN Stack Development Solutions for Modern BusinessesSynapseIndia
Stay ahead of the curve with our premium MEAN Stack Development Solutions. Our expert developers utilize MongoDB, Express.js, AngularJS, and Node.js to create modern and responsive web applications. Trust us for cutting-edge solutions that drive your business growth and success.
Know more: https://www.synapseindia.com/technology/mean-stack-development-company.html
3.0 Project 2_ Developing My Brand Identity Kit.pptxtanyjahb
A personal brand exploration presentation summarizes an individual's unique qualities and goals, covering strengths, values, passions, and target audience. It helps individuals understand what makes them stand out, their desired image, and how they aim to achieve it.
The world of search engine optimization (SEO) is buzzing with discussions after Google confirmed that around 2,500 leaked internal documents related to its Search feature are indeed authentic. The revelation has sparked significant concerns within the SEO community. The leaked documents were initially reported by SEO experts Rand Fishkin and Mike King, igniting widespread analysis and discourse. For More Info:- https://news.arihantwebtech.com/search-disrupted-googles-leaked-documents-rock-the-seo-world/
Affordable Stationery Printing Services in Jaipur | Navpack n PrintNavpack & Print
Looking for professional printing services in Jaipur? Navpack n Print offers high-quality and affordable stationery printing for all your business needs. Stand out with custom stationery designs and fast turnaround times. Contact us today for a quote!
RMD24 | Debunking the non-endemic revenue myth Marvin Vacquier Droop | First ...BBPMedia1
Marvin neemt je in deze presentatie mee in de voordelen van non-endemic advertising op retail media netwerken. Hij brengt ook de uitdagingen in beeld die de markt op dit moment heeft op het gebied van retail media voor niet-leveranciers.
Retail media wordt gezien als het nieuwe advertising-medium en ook mediabureaus richten massaal retail media-afdelingen op. Merken die niet in de betreffende winkel liggen staan ook nog niet in de rij om op de retail media netwerken te adverteren. Marvin belicht de uitdagingen die er zijn om echt aansluiting te vinden op die markt van non-endemic advertising.
Explore our most comprehensive guide on lookback analysis at SafePaaS, covering access governance and how it can transform modern ERP audits. Browse now!
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Taurus Zodiac Sign_ Personality Traits and Sign Dates.pptxmy Pandit
Explore the world of the Taurus zodiac sign. Learn about their stability, determination, and appreciation for beauty. Discover how Taureans' grounded nature and hardworking mindset define their unique personality.
"𝑩𝑬𝑮𝑼𝑵 𝑾𝑰𝑻𝑯 𝑻𝑱 𝑰𝑺 𝑯𝑨𝑳𝑭 𝑫𝑶𝑵𝑬"
𝐓𝐉 𝐂𝐨𝐦𝐬 (𝐓𝐉 𝐂𝐨𝐦𝐦𝐮𝐧𝐢𝐜𝐚𝐭𝐢𝐨𝐧𝐬) is a professional event agency that includes experts in the event-organizing market in Vietnam, Korea, and ASEAN countries. We provide unlimited types of events from Music concerts, Fan meetings, and Culture festivals to Corporate events, Internal company events, Golf tournaments, MICE events, and Exhibitions.
𝐓𝐉 𝐂𝐨𝐦𝐬 provides unlimited package services including such as Event organizing, Event planning, Event production, Manpower, PR marketing, Design 2D/3D, VIP protocols, Interpreter agency, etc.
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"𝐄𝐯𝐞𝐫𝐲 𝐞𝐯𝐞𝐧𝐭 𝐢𝐬 𝐚 𝐬𝐭𝐨𝐫𝐲, 𝐚 𝐬𝐩𝐞𝐜𝐢𝐚𝐥 𝐣𝐨𝐮𝐫𝐧𝐞𝐲. 𝐖𝐞 𝐚𝐥𝐰𝐚𝐲𝐬 𝐛𝐞𝐥𝐢𝐞𝐯𝐞 𝐭𝐡𝐚𝐭 𝐬𝐡𝐨𝐫𝐭𝐥𝐲 𝐲𝐨𝐮 𝐰𝐢𝐥𝐥 𝐛𝐞 𝐚 𝐩𝐚𝐫𝐭 𝐨𝐟 𝐨𝐮𝐫 𝐬𝐭𝐨𝐫𝐢𝐞𝐬."
Cracking the Workplace Discipline Code Main.pptxWorkforce Group
Cultivating and maintaining discipline within teams is a critical differentiator for successful organisations.
Forward-thinking leaders and business managers understand the impact that discipline has on organisational success. A disciplined workforce operates with clarity, focus, and a shared understanding of expectations, ultimately driving better results, optimising productivity, and facilitating seamless collaboration.
Although discipline is not a one-size-fits-all approach, it can help create a work environment that encourages personal growth and accountability rather than solely relying on punitive measures.
In this deck, you will learn the significance of workplace discipline for organisational success. You’ll also learn
• Four (4) workplace discipline methods you should consider
• The best and most practical approach to implementing workplace discipline.
• Three (3) key tips to maintain a disciplined workplace.
Unveiling the Secrets How Does Generative AI Work.pdfSam H
At its core, generative artificial intelligence relies on the concept of generative models, which serve as engines that churn out entirely new data resembling their training data. It is like a sculptor who has studied so many forms found in nature and then uses this knowledge to create sculptures from his imagination that have never been seen before anywhere else. If taken to cyberspace, gans work almost the same way.
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Title: Lessons Learned From Building the New FreshBooks
Was thinking about this talk.
It’s my belief, the more leadership capacity we have as an ecosystem, the greater we will be.
This is something you don’t see every day. Lived to tell the tale.
Thought I would share some choice moments and some lessons learned in hopes it might help others.
BTW – much motherhood and apple pie. You may all know this stuff, but what the heck.
Many of these pro
At FreshBooks, we believe in developing our people.
Over the past 18 months, we’ve built a new platform from the ground up. Not something that happens every day in software.
We’ve learned a ton in the process, more than I’ll have time to share here.
But given I’m in a room with my peers, thought I would try and share the high level account in hopes it serves others.
Just wanted to say, some of this seems like motherhood and apple pie. Leadership 101. sharing in hopes it might help some of you.
BTW – I’m Mike McDerment. Co founder and CEO of FreshBooks. We are the #1 accounting software in the cloud for self employed professionals and their teams. Over 10 million users since we started.
SO THE QUESTION IS: Should you rewrite?
“Things you should never do, Part I: single worst strategic mistake that any software company can make: […]rewrite the code from scratch.”
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• Take longer
• Cost more
• May not recoup cost
• Two platforms
• Performs worse
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STORY: said it would take 2.5 years, so I said no…we’re not doing it.
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Joel is great and all, but I believe a better question is: “Can you iterate your way to greatness?”
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http://www.joelonsoftware.com/articles/fog0000000069.html
SO THE QUESTION IS: why a new platform?
CONTEXT:
Look at it from four perspectives: customers, team, founder, shareholders.
Customers:
#1 product for our segment…so why build a new one?
There was no need, so why not refactor?
Primarily due to design debt…can’t refactor your way to greatness, and our front end and backend were glued together
Team (and tech):
Felt slow, felt hard
Founder code. In business cause got results, but it wasn’t pretty.
Joe always wanted to refactor. I always said no.
Founded before frameworks like Rails…net had come a long way
Wanted faster cycles, take advantage of new tech
Had tried twice before – front end refactor, back end improvement (which proved helpful)
Backend and front end connected
Couldn’t take advantage of open source
Couldn’t make sweeping changes
Culminated in mindset: “it’s too hard.” we laboured under that for a while.
Vision:
As a founder, still felt like I hadn’t started
Prepared to take risks (it’s what founders do)…but…
SO THE QUESTION IS: how do you tackle such a big problem.
STORY:
- We had tried and failed – 3 times already…but we got some helpful stuff in place, like a solid backend.
This time was different. New CTO. Wanted a crack at it.
Engaged me, asking for vision. Started with some sessions there.
We sent a team into a loft at our old office and said, “you have two weeks to design a UX for the future. Two weeks. Insufficent progress, this experiment dies.”
That’s 336 hours to reinvent out product.
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Started with a small team of 5 in a loft for two weeks. Two product. Two three design.
They stayed late. They ordered pizza. Didn’t bath (just kidding, kinda)
168 hrs remaining.
This was the hallway conversation conversation:
“Have we done ANYTHING?”
“relax”
“I have no idea what to do.” After
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With 72 hours remaining, showed some mockups to customers.
“Juvenile and childish.”
“if this is where FB is going, don’t want any part.”
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So…that’s how it starts. As you can see, it’s HARD.
We took things quarter by quarter as an “experiment”. We kept telling ourselves that. “Just an experiment”
Afterall, it was just one team.
And let’s face it, a business decision of this proportion should surely be well analysed in advance. A solid business case.
It should be costed out.
It should be derisked with careful planning.
Should it not?
How did we start?
It started innocently enough. And ultimately, kind of by accident.
Suddenly, there were three teams working on this “experiment”. Three of the nine we had.
As luck would have it…the horse left the barn in sept 2014.
Shareholders:
Well BTW…did I mention, we had no stated plan to replatform till sept 2014…did I mention we had just raised our first round of venture in July? So board meeting #2 we are talking about replatofmring.
This is where I have to give huge credit to our board: accomplice, Oak, Georgian were all new. Prior board members had seen past efforts. They were all supportive in continuing to advance.
Why?
One…I chose board members carefully.
Two…our apporach….
HINDSIGHT: I know it’s not responsible to have let it get out of the barn. I also know, you can’t predict software projects this big, and if you do, they are wrong.
Team did tell me it would take 2.5 years a couple months before. To which I said, “nope. Not doing it.” Once they finally deluded themselves into believing they could do it in 9 months, I was ready to go…I knew that would be 27 months, and I was good to go.
Are We Winning? YES
Metrics on track
Customers love it
QUESTION IS: What have you learned?
Refactored our culture:
1. MINDSET OF THE TEAM
2. AMBITION OF A COMPANY
3. INNOVATION
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Mass coaching (story): problem, as you scale, you can’t be involved.
Power of lying to yourself: (story?) as far as you can see. Change your mind later. You can’t plan it all out. You have to lie to yourself – and others…and let them lie to you.
Flame passer (Story): problem: inertia. “are you paranoid enough?” that’s the metric I evaluate my leaders by. “I remember payments.” Situation. Problem. Results.
Chief believer: (story?) takes longer and harder…you have to be the promoter, but…you have to ensure those around you are paranoid…interesting tension.
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Role as “visionary” and how to perform it.
Enables me to spent more time on the next 5-10 years, which is huge.
MINDSET OF THE TEAM:
Before – intimidated by our codebase and technology.
Now – fearless, hungry, ambitious.
Remember the initial quote…2.5 years. That was a reflection of our mindset. We didn’t know yet what was possible.
Ambitions are higher
Proof: bank import, or payments.
MINDSET – NOT JUST THE TEAM:
What amazed me more than anything, was how the whole company rallied behind this effort. I’ve never worked anywhere else. I’ve never seen a team this large put their shoulders behind something. STORY?
INNOVATION (Freedom for experiments):
We ran this thing like an experiment throughout…but as it becomes the business, the team gets afraid. We have a brand to protect, customer to serve…the question is, “how do we maintain the spirit of experimentation”. This was the fear of one PM in particular. The solution: like facebook, and automated rollout app, so we can test gradually on sections of the base.
CULTURE:
So…those were unforeseen benefits…they don’t show up on paper, they can’t be quantified, but believe me they are real. If you know anything about me, I’m culture, culture culture. Changing mindsets, enabling more freedom for experiments…these are massive leave behinds.
Also, it’s just frickin exciting…to have a new prodcut (assuming your customers love it)…everyone in a tech company can get behind that.
SO THE QUESTION IS: What is the one thing I would have you take away?
Sometimes, you are going to have a fork in the road. One path is continued success, the other one is a chance at greatness. It’s a big bet, you aren’t likely to get there…but if you take that road, your team will come along, and you can foster a culture of risk taking and customer dedication, and learn about yourself…that is ood.
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It’s a competitive world, and there will come a time where you’ll have to take a leap.
• For us it’s been 10 years on one platform.
• In business you’ll all have moments where you have to bet the farm in an quest for excellence
• We could have stayed, but we didn’t.