Len Pienaar, CEO: Mobile and Transact Solutions for First National Bank (FNB) – a division of FirstRand Bank Limited, South Africa. See http://thefinanser.co.uk/fsclub/2009/06/there-are-loads-of-discussions-about-mobile-financial-services-right-now-not-least-at-the-financial-services-club-for-examp.html for more information.
The Indian Banking industry, which is governed by the Banking Regulation Act of India, 1949 can be broadly classified into two major categories, non-scheduled banks and scheduled banks. Scheduled banks comprise commercial banks and the co-operative banks. In terms of ownership, commercial banks can be further grouped into nationalized banks, the State Bank of India and its group banks, regional rural banks and private sector banks (the old/ new domestic and foreign). These banks have over 84,000 branches spread across the country
The bank, established in 1984 in Sion, central Mumbai, has branches in six states but most of them are concentrated in Mumbai and Delhi.
On September 24, the bank’s managing director, Joy Thomas, had sent a text message to depositors about the RBI’s regulatory restrictions capping withdrawals up to Rs 1,000 for six months.
Thomas has since been arrested, along with the promoters of the Housing Development Infrastructure Limited (HDIL), Rakesh and Sarang Wadhawan, in an alleged fraud case.
The Indian Banking industry, which is governed by the Banking Regulation Act of India, 1949 can be broadly classified into two major categories, non-scheduled banks and scheduled banks. Scheduled banks comprise commercial banks and the co-operative banks. In terms of ownership, commercial banks can be further grouped into nationalized banks, the State Bank of India and its group banks, regional rural banks and private sector banks (the old/ new domestic and foreign). These banks have over 84,000 branches spread across the country
The bank, established in 1984 in Sion, central Mumbai, has branches in six states but most of them are concentrated in Mumbai and Delhi.
On September 24, the bank’s managing director, Joy Thomas, had sent a text message to depositors about the RBI’s regulatory restrictions capping withdrawals up to Rs 1,000 for six months.
Thomas has since been arrested, along with the promoters of the Housing Development Infrastructure Limited (HDIL), Rakesh and Sarang Wadhawan, in an alleged fraud case.
Sarah Rotman of CGAP was kind enough to present on the basics of branchless banking to NetHope's Payment Innovations Working Group in March 2012, which is open to all NetHope members. Please contact hamilton.mcnutt@nethope.org for more information.
Mobile Money As An Enabler For MicrofinanceJohn Owens
This presentation is an updated version of our experience in the Philippines working with more than 800 rural bank branches to utilize mobile money platforms to facilitate banking and microfinance services.
If you are interested in joining VMobile just contact me at the following numbers
Globe: 09278400118
Smart: 09495094157
Email : phalopez@gmail.com
www.facebook.com/phalopez
Mobile Phone Banking Presentation at ChemonicsJohn Owens
This slideshow on private partnerships to facilitate mobile phone banking services for low-income households in the Philippines was presented at Chemonics International on January 30, 2009.
DSL has the complete multi disciplinary blend of technology development automation, business Management and successful business start-up skill and experience for rapid target market development.
MISSION:
To uphold the philosophy of Client Satisfaction and Retention through quality service that is done with utmost competency, integrity, and efficiency. DSL Corporation supports the well being of its owners and e-dealers; safe guards the core qualitative characteristics of Consumer Satisfaction – fast, convenient, reliable, simple and enhanced with livelihood opportunity.
VISION:
DSL Corporation was envisioned to be the “provider of choice��? of highly consumable products: fast, convenient, and reliable prepaid re-loading services; and high quality health products while providing an alternative exciting and lucrative ways to earn for our independent e-dealers.
Core Values
Integrity, commitment, and generosity. These three values are the foundation of DSL. The company lives and functions with these values.
Integrity. As we promised being the "provider of choice" for our consumers, we never settle for services and products that will compromise our reputation. Therefore, we make sure to give only sincere and quality transaction with our consumers.
Commitment. DSL was brought up due to the idea of convenience from the people behind the company. Mastering the market of featured services and their feasibility for more convenient execution, DSL materialize these ideas for convenience of the consumers.
Generosity. Blessedness comes in full circle. We believe that helping independent e-dealers with their livelihood by sharing with them our unique concept of buying and selling is our way to share the blessings we are receiving.
Charities
DSL Foundation. DSL is more than a business site; it works for a cause. DSL supports free medical mission that genuinely caters to the medical needs of those below the social margin.
Through your patronage to our services and products, you are being part of charitable deeds that DSL is participating. A transaction made means one or two patients are being taken care of.
Sarah Rotman of CGAP was kind enough to present on the basics of branchless banking to NetHope's Payment Innovations Working Group in March 2012, which is open to all NetHope members. Please contact hamilton.mcnutt@nethope.org for more information.
Mobile Money As An Enabler For MicrofinanceJohn Owens
This presentation is an updated version of our experience in the Philippines working with more than 800 rural bank branches to utilize mobile money platforms to facilitate banking and microfinance services.
If you are interested in joining VMobile just contact me at the following numbers
Globe: 09278400118
Smart: 09495094157
Email : phalopez@gmail.com
www.facebook.com/phalopez
Mobile Phone Banking Presentation at ChemonicsJohn Owens
This slideshow on private partnerships to facilitate mobile phone banking services for low-income households in the Philippines was presented at Chemonics International on January 30, 2009.
DSL has the complete multi disciplinary blend of technology development automation, business Management and successful business start-up skill and experience for rapid target market development.
MISSION:
To uphold the philosophy of Client Satisfaction and Retention through quality service that is done with utmost competency, integrity, and efficiency. DSL Corporation supports the well being of its owners and e-dealers; safe guards the core qualitative characteristics of Consumer Satisfaction – fast, convenient, reliable, simple and enhanced with livelihood opportunity.
VISION:
DSL Corporation was envisioned to be the “provider of choice��? of highly consumable products: fast, convenient, and reliable prepaid re-loading services; and high quality health products while providing an alternative exciting and lucrative ways to earn for our independent e-dealers.
Core Values
Integrity, commitment, and generosity. These three values are the foundation of DSL. The company lives and functions with these values.
Integrity. As we promised being the "provider of choice" for our consumers, we never settle for services and products that will compromise our reputation. Therefore, we make sure to give only sincere and quality transaction with our consumers.
Commitment. DSL was brought up due to the idea of convenience from the people behind the company. Mastering the market of featured services and their feasibility for more convenient execution, DSL materialize these ideas for convenience of the consumers.
Generosity. Blessedness comes in full circle. We believe that helping independent e-dealers with their livelihood by sharing with them our unique concept of buying and selling is our way to share the blessings we are receiving.
Charities
DSL Foundation. DSL is more than a business site; it works for a cause. DSL supports free medical mission that genuinely caters to the medical needs of those below the social margin.
Through your patronage to our services and products, you are being part of charitable deeds that DSL is participating. A transaction made means one or two patients are being taken care of.
Digital Transformation and IT Strategy Toolkit and TemplatesAurelien Domont, MBA
This Digital Transformation and IT Strategy Toolkit was created by ex-McKinsey, Deloitte and BCG Management Consultants, after more than 5,000 hours of work. It is considered the world's best & most comprehensive Digital Transformation and IT Strategy Toolkit. It includes all the Frameworks, Best Practices & Templates required to successfully undertake the Digital Transformation of your organization and define a robust IT Strategy.
Editable Toolkit to help you reuse our content: 700 Powerpoint slides | 35 Excel sheets | 84 minutes of Video training
This PowerPoint presentation is only a small preview of our Toolkits. For more details, visit www.domontconsulting.com
LA HUG - Video Testimonials with Chynna Morgan - June 2024Lital Barkan
Have you ever heard that user-generated content or video testimonials can take your brand to the next level? We will explore how you can effectively use video testimonials to leverage and boost your sales, content strategy, and increase your CRM data.🤯
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1. How to capture video testimonials that convert from your audience 🎥
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3. How you can capture more CRM data to understand your audience better through video testimonials. 📊
In the Adani-Hindenburg case, what is SEBI investigating.pptxAdani case
Adani SEBI investigation revealed that the latter had sought information from five foreign jurisdictions concerning the holdings of the firm’s foreign portfolio investors (FPIs) in relation to the alleged violations of the MPS Regulations. Nevertheless, the economic interest of the twelve FPIs based in tax haven jurisdictions still needs to be determined. The Adani Group firms classed these FPIs as public shareholders. According to Hindenburg, FPIs were used to get around regulatory standards.
Premium MEAN Stack Development Solutions for Modern BusinessesSynapseIndia
Stay ahead of the curve with our premium MEAN Stack Development Solutions. Our expert developers utilize MongoDB, Express.js, AngularJS, and Node.js to create modern and responsive web applications. Trust us for cutting-edge solutions that drive your business growth and success.
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Building Your Employer Brand with Social MediaLuanWise
Presented at The Global HR Summit, 6th June 2024
In this keynote, Luan Wise will provide invaluable insights to elevate your employer brand on social media platforms including LinkedIn, Facebook, Instagram, X (formerly Twitter) and TikTok. You'll learn how compelling content can authentically showcase your company culture, values, and employee experiences to support your talent acquisition and retention objectives. Additionally, you'll understand the power of employee advocacy to amplify reach and engagement – helping to position your organization as an employer of choice in today's competitive talent landscape.
Company Valuation webinar series - Tuesday, 4 June 2024FelixPerez547899
This session provided an update as to the latest valuation data in the UK and then delved into a discussion on the upcoming election and the impacts on valuation. We finished, as always with a Q&A
The Influence of Marketing Strategy and Market Competition on Business Perfor...
Len Pienaar Gmsa Workshop 2009 04 15
1. FNB Mobile & Transact Solutions
Len Pienaar
CEO: FNB Mobile & Transact Solutions
2. FNB Cellphone Banking
Also available Also available
in Namibia & Also available (Zambia
Botswana, Leso in Namibia and May09)
tho & Botswana
Swaziland (Zambia
(Zambia May09)
May09)
First National Bank – a division of FirstRand Bank Limited 2
An Authorised Financial Services Provider.
3. Performance
How is Cellphone Banking doing?
First National Bank – a division of FirstRand Bank Limited 3
An Authorised Financial Services Provider.
4. First National Bank – a division of FirstRand Bank Limited 4
An Authorised Financial Services Provider.
5. Fast Facts
1. In December 2008 FNB sent 67 million SMSs
First National Bank – a division of FirstRand Bank Limited 5
An Authorised Financial Services Provider.
6. Fast Facts
1. In December 2008 FNB sent 67 million SMSs
2. In February 2009 45 000 new customers
started using our full Cellphone Banking
service
First National Bank – a division of FirstRand Bank Limited 6
An Authorised Financial Services Provider.
7. Fast Facts
1. In December 2008 FNB sent 67 million SMSs
2. In February 2009 45 000 new customers
started using our full Cellphone Banking
service
3. In February 2009 70 000 new customers
started using our new inContact interactive
Cellphone Banking service
First National Bank – a division of FirstRand Bank Limited 7
An Authorised Financial Services Provider.
8. Fast Facts
1. In December 2008 FNB sent 67 million SMSs
2. In February 2009 45 000 new customers
started using our full Cellphone Banking
service
3. In February 2009 70 000 new customers
started using our new inContact interactive
Cellphone Banking service
4. At the end of February 2009 FNB had 1.29
million customers registered for our
various interactive Cellphone Banking
services
First National Bank – a division of FirstRand Bank Limited 8
An Authorised Financial Services Provider.
9. Fast Facts
1. In December 2008 FNB sent 67 million SMSs
2. In February 2009 45 000 new customers
started using our full Cellphone Banking
service
3. In February 2009 70 000 new customers
started using our new inContact interactive
Cellphone Banking service
4. At the end of February 2009 FNB had 1.29
million customers registered for our
various interactive Cellphone Banking
services
5. In December 2008 FNB processed 4.5
million transactions through our various
interactive Cellphone Banking services
First National Bank – a division of FirstRand Bank Limited 9
An Authorised Financial Services Provider.
10. Fast Facts
1. In December 2008 FNB sent 67 million SMSs
2. In February 2009 45 000 new customers
started using our full Cellphone Banking
service
3. In February 2009 70 000 new customers
started using our new inContact interactive
Cellphone Banking service
4. At the end of February 2009 FNB had 1.29
million customers registered for our
various interactive Cellphone Banking
services
5. In December 2008 FNB processed 4.5
million transactions through our various
interactive Cellphone Banking services
6. In December 2008 FNB processed
transactions worth R600 million through our
various interactive Cellphone Banking
services
First National Bank – a division of FirstRand Bank Limited 10
An Authorised Financial Services Provider.
11. Registered base in SA
1,400,000
1,200,000
1,000,000
800,000
600,000
400,000
200,000
0
First National Bank – a division of FirstRand Bank Limited 11
An Authorised Financial Services Provider.
12. Cellphone Banking Growth in SA
700. 5,000,000
Millions
4,500,000
600.
4,000,000
500. 3,500,000
3,000,000
400.
2,500,000
300.
2,000,000
200. 1,500,000
1,000,000
100.
500,000
0. -
Total Value of Transactions (Val)
Total Number of Transactions (Vol)
First National Bank – a division of FirstRand Bank Limited 12
An Authorised Financial Services Provider.
13. First National Bank – a division of FirstRand Bank Limited 5/20/2009 13
An Authorised Financial Services Provider.
14. Cellphone Banking Technology
Transaction Volumes per Bearer
100%
90%
80%
70%
60%
50%
40%
30%
Expect
20% Popularity to
grow
10%
0%
Jun '05
Sep '05
Jun '06
Sep '06
June '07
Sept '07
Jun '08
Sept '08
Mar '05
Dec '05
Mar '06
Dec '06
Mar '07
Dec '07
Mar '08
Dec '08
MO SMS Volume WAP Volume USSD Volume
First National Bank – a division of FirstRand Bank Limited 14
An Authorised Financial Services Provider.
15. It is not only about Prepaid
Over R500m
Prepaid 13%
per month
and growing
Based on
value
First National Bank – a division of FirstRand Bank Limited 15
An Authorised Financial Services Provider.
16. Prepaid Services are Key
Payments Transfers Prepaid Balance Enquiry Other
First National Bank – a division of FirstRand Bank Limited 16
An Authorised Financial Services Provider.
17. FNB “Prepaid” sales growth
First National Bank – a division of FirstRand Bank Limited
An Authorised Financial Services Provider.
18. R M il l io n s
Ap
r' 0 5
Ju n
e '0
5
Au
g' 0
5
Oc
An Authorised Financial Services Provider.
t' 0 5
De
c' 0
5
F eb
'0 5
Ap
r '0
6
First National Bank – a division of FirstRand Bank Limited
Ju n
Internet
'0 6
Au
g' 0
6
Oc
t '0
6
De
c '0
6
Mobile Banking
F eb
'0 7
Ap
r' 0 7
Ju n
Total ATM
'0 7
Au
g' 0
7
Oc
t' 0 7
De
c '0
7
F eb
'0 8
Ap
r' 0 8
Ju n
'0 8
Au
g' 0
8
Oc
t' 0 8
De
c' 0
8
F eb
'0 9
“Prepaid” Sales on Cellphone Banking
18
19. Prepaid campaign 2008/2009
First National Bank – a division of FirstRand Bank Limited 19
An Authorised Financial Services Provider.
20. Data Bundles
Internet Mobile Banking
R Millions
Jun'07 Sept '07 Dec '07 Mar'08 Jun'08 Sep'08 Dec'08 Mar'09
First National Bank – a division of FirstRand Bank Limited 20
An Authorised Financial Services Provider.
21. Electricity
Internet ATM Mobile Banking
R Millions
First National Bank – a division of FirstRand Bank Limited 21
An Authorised Financial Services Provider.
22. Cell Pay Point
Online merchants
First National Bank – a division of FirstRand Bank Limited 22
An Authorised Financial Services Provider.
23. FNB Cell Pay Point
8
'0 8
8
t '0 8
'0 9
8
'0 8
'0 8
'0 9
'08
'0 8
8
8
r '0 8
r '0 9
g '0
r '0
v '0
c '0
y '0
J ul
J an
F eb
J un
F eb
S ep
Oc
Ap
J an
Ma
Ma
Au
No
De
Ma
First National Bank – a division of FirstRand Bank Limited 23
An Authorised Financial Services Provider.
24. Cell Pay Point Account Split
Credit Card, 6%
Debit Card, 94%
First National Bank – a division of FirstRand Bank Limited 24
An Authorised Financial Services Provider.
25. What else can you sell on Cellphone
Banking
Cross selling financial
products:
We have successfully opened
savings accounts
We are (un) successfully
selling transactional products
We are successfully offering
micro loans
We are selling (opening)
and funding:
TAB “prepaid” accounts
MXIT “prepaid” accounts
(mobile IM portal)
First National Bank – a division of FirstRand Bank Limited 25
An Authorised Financial Services Provider.
26. First National Bank – a division of FirstRand Bank Limited
An Authorised Financial Services Provider.
MATS Expansion 26
27. FNB MATS African Footprint
Botswana:
•InContact Zambia:
•CBI •InContact
•Prepaid airtime •CBI
•CBB
•Prepaid airtime
Namibia:
•InContact
•CBI Swaziland:
•Prepaid airtime •InContact
Lesotho:
•InContact
Cross border
airtime:
• Namibia
• Lesotho (May)
First National Bank – a division of FirstRand Bank Limited 27
An Authorised Financial Services Provider.
28. Consolidated CBI base Non SA
First National Bank – a division of FirstRand Bank Limited 28
An Authorised Financial Services Provider.
29. CBI Non SA Volumes and Values
First National Bank – a division of FirstRand Bank Limited 29
An Authorised Financial Services Provider.
30. Benefits
Cellphone Banking, from a customer
perspective?
First National Bank – a division of FirstRand Bank Limited 30
An Authorised Financial Services Provider.
31. Cellphone Banking makes banking cheaper
First National Bank – a division of FirstRand Bank Limited 31
An Authorised Financial Services Provider.
32. What do our Customer think?
Voice of Customer and Buzz
Barometer 2008 Quarter 4
Research purpose to develop the
Cellphone Banking model in line
with changes in the industry and
customer acceptance
To measure the Cellphone
Banking bearers - USSD, WAP
(not including MO SMS) usage
characteristics
This is internal
research, commissioned and paid
for by FNB
First National Bank – a division of FirstRand Bank Limited 32
An Authorised Financial Services Provider.
33. Cellphone Banking split of active base
Active Base - Feb 2009
Consumer
42%
Smart
58%
First National Bank – a division of FirstRand Bank Limited 33
An Authorised Financial Services Provider.
34. There is high usage of non-traditional transactional
channels
… FNB has highest penetration of Cellphone and Online Banking
Cellphone Banking and Online Awareness and Usage
50
% 47
46
45
40
35
30
25
23.0
20
16.0
15
10 Awareness
Usage
5
Cellphone Online
0
n=1504 n=758 n=1804 n=1306
This includes frequent and very frequent use
(from once a week to daily)
Source: Consumer Market Tracker 2008; DWS
35. New Cellphone Banking registrations
First National Bank – a division of FirstRand Bank Limited 35
An Authorised Financial Services Provider.
36. Service Problem
Categories 2008 Q4
First National Bank – a division of FirstRand Bank Limited 36
An Authorised Financial Services Provider. 20 May 2009 36
37. Key Drivers
Analysis: Q1 VS Q 2
First National Bank – a division of FirstRand Bank Limited 37
An Authorised Financial Services Provider. 20 May 2009 37
38. Key Drivers cont…
“ What-to-Fix” Matrix – 2008 Q4
Primary Focus Strength Focus
SATISFACTION
Ease of use - Menu
based (91.1)
Affordability (88.1)
Trust (89.1)
Time (86.6)
Understanding (80)
IMPORTANCE
IMPORTANCE
Needs catered for
(85.2)
Availability (87.2)
SATISFACTION
Secondary Focus Maintenance Focus
First National Bank – a division of FirstRand Bank Limited 38
An Authorised Financial Services Provider.