- Lemon Tree Hotels is a hotel chain company based in India with approximately 1,900 rooms across 18 hotels. It was founded in 2002 and is headquartered in New Delhi. - The report details the company's vision, mission, CSR activities, eco-friendly practices, SWOT analysis, and organizational structure. It also summarizes the intern's work experience in the finance and human resources departments. - The internship provided insight into the company's operations and management practices through exposure to different departments. The study concluded with suggestions to improve working conditions and employee satisfaction.

1. A Report on Organization Study
Submitted by
Mr. Aloshy Cheriyan
Reg No: 21714325

2. • Lemon Tree Hotels is a hotel chain company based in India. Incorporated in 2003,
the company owns and operates approximately 1,900 rooms across 18mid-scale
hotels across India.
• Lemon Tree Hotels was founded by Mr. Patu Keshwani in 2002. The first Lemon Tree
Hotel opened in Gurgaon in June2004. It is in Udyog Vihar with 49rooms
• Lemon Tree Hotels Private Limited (LTHPL)is the parent company which owns the
Lemon Tree Hotels brand
• Headquartered in New Delhi

3. • The three associate brands under the parent company.
vision
TheLemonTreeHotel Companyshall be India’s largest and finest chain of upscale, mid-scale and budget
hotels andresorts.
Mission
• Weshall be committed to:
• Ensuring the well being and self-worth of our colleagues, who are of the utmost importance to us.
• Contributing to the community we live in and to India in general.
• Delighting our guests, whose comfort, safety, security and well-being is our main reason for being.
• Rewarding our stakeholders, whose trust motivates usto excelfurther.
• Maximizing the efficiency of our processes, to enable us to be the most cost-effective brand offering the
greatest value, which our customers have every right to expect.

4. • Employees WithDisabilities
• Supporting BPLi.e.Below Poverty LineCommunities
• TrainingAnd Development
• Sensitizing TribalArt
• Art ObjectsThrough People ForAnimals
• Adopted Dogs
Corporate Social Responsibility

5. • Caring for the Environment
• Energy Conservation
• Water Conservation
•Green Fuels and GreenMaterials
•Waste Management
•Noise Pollution Management
• Operational Practices
LemonTreeHotels-Eco-FriendlyPractices

6. SWOT Analysis
• Strength
The Lemon Tree Group of hotels provides a Variety of 21+ Hotels starting of from Mid Market to Upscale Hotels
The Hotel has a cozy and homely felling about it which is something customer’s like
Indian cultural and geographical diversity pulls tourism
The Hotel has extremely friendly staff (They have particular staff in yellow ribbons). This staff is especially present to solve grievances of people
The Lemon tree group believes in providing the ultimate refreshing experience.
• Weakness
No presence in 2 of the Largest Metros i.e. Mumbai & Kolkata
Newer in the industry hence less market share
Lesser in terms of hospitality experience compared to market leaders
• Opportunity
MICE (Meetings, Incentives, Conferences & Exhibitions )– Lemon tree has its its presence in important cities like Bangalore where Meeting and conferences can be
held
Mid Market Hotels are receiving Increasing Government support
The Lemon Tree group are small affordable hotels hence providing the ideal option of a weekend get away
• Threats
Terrorist threats, economic downturn, political turbulence
There is a new trend of people preferring Well furnished guest houses over hotels
Changing trends from the west may be an issue to implement by already existing players due to the high initial investment

7. HotelManagementHierarchy

8. • The Human Resource Department of Lemon Tree Hotels is concern with the
following areas;
Employment
Education and Training
Employee Welfare Activities
Wages and salary
Health and safety
Benefits
Grievance policies
Performance Appraisal
Human ResourceManagement

9. • HIERARCHY OF THE HUMAN RESORCE DEPARTMENT
• KEY RESOURCES
Highly qualified and well trained manpower:
Employee self-service portal
Payroll system
• KEY RESULT AREAS
Employee satisfaction
Employee performance quality
Employee retention

10. • The Finance Department of Lemon Tree Hotels is concern with the following
areas;
Accounts Payable (money out)
Accounts Receivable and Revenue tracking (money in)
Payroll
Reporting and Financial Statements
Financial Controls
• HIERARCHY OF THE FINANCE RESORCE DEPARTMENT
FINANCEDEPARTMENT

11. Key Result Areas
• Directs the maintenance of ledgers, journals, accounts receivable, revenue
depreciation, Operating Expense, Insurance etc.
• Direct the preparation and filing of returns for sales tax, Income tax, Excise and
other forms of taxes and charges. Directs internal audits involving review of
accounting and administrative controls.
• Establishes systems controls for and procedures for financial and accounting
systems to achieve corporate objectives.
• Directs installation and maintenance of accounting, timekeeping, payroll, inventory,
property and related procedures and controls.
• Coordinates preparation for external auditing and external reporting.
• Oversee bank work regarding documents, inward/outward remittances etc.
• Implementation of CSA (control self-assessment) is an effective tool to perform
control over the employee performance
• Diagnosing, defining and identifying the problem.

12. • The internship with lemon tree hotels, has been a great experience worth
having .my duties and takeaway during this internship are;
Night Audit
Collecting company’s debtor’s details through the preparation of debtor reconciliation
statement.
preparation of covering Letter
Preparing Appraisal Form
To maintain the sick leave register
Interviewing the candidate
Preparing Appointment letter
Employee engagement activity
KeyLearning's

13. • Hiring the Right People
• Attrition Rate
• Employee Turnovers
• Wrong Technologies
Challengesandfacedbythedepartment

14. • The work environment of the organization is satisfactory and highly appealing.
• For the smooth functioning of the organization employees are provided with
the periodical training. The administrative staffs are being provided training for
the new tax system that is GST.
• It is a well-established hotel group in South India.
• Lemon Tree Hotels had won various awards and recognitions Nation Tourism
Award State Pollution Control Board Award, state Tourism Award.
• In order to overcome the revenue loss, they were trying different strategies for
promoting the 3 different restaurants i.e. Mosaic, Trilogi, Aroma.
• The hotel was trying to reduce the cost of production. And they were analyzing
the prices of different vendors and selecting the one who provides items for
low price and provides more credit limit
FINDINGS

15. • In every week one day that is usually Saturdays they can wear casuals as
compared to the formals which they are wearing every day.
• The timing of the employee is 9 hours starting from 9:00 to 6:00. It is not
mandatory that he should work in this time he can work according to his wish
but he is required to complete this cycle.
• The core values are the main attraction of the organization.
• The organizations core philosophy is followed both in the letter and in spirit.
• The employees are satisfied with the welfare facilities provided by the
organization.
• The management provides free food and accommodation for the employees
who are working there.
FINDINGS

16. • It is suggested to reduce work time for F&B (Food and Beverage) Service and
Housekeeping Department.
• Improve the pay package of employees as per the industrial demand which in
turn retain highly skilled employees
• It is suggested to give some allowances or benefits to those employees who are
not taking free accommodation provided by the company.
• It is suggested to follow the timing of the work correctly and not keeping the
employees for work after their shift.
• More recreational programs should be conducted so that stress of the
employees can be reduced.
• There should be open relationship between the employer and the employee.
SUGGESTIONS

17. • Work load of the employee should be reduced by appointing new employees
• Should provide more incentives to the employees who are performing well.
• Additional incentives should be provided for the staff for the over time that
they are working.
SUGGESTIONS

18. • During my internship period, I worked in two different departments: Finance
Department and Human Resource Management and tried to gather knowledge
from each of them.
• The Lemon Tree Hotel Company shall be India’s largest and finest chain of
upscale, mid-scale and budget hotels and resorts.
• The study conducted at Lemon Tree Hotels Gachibowli, Hyderabad. it has
also succeeded in rendering a clearly understood from this study.
Conclusion