This document outlines the winners of various awards presented at an event in 2011, including: - Customer of the Year 2011: Wigan Council - Most Enthusiastic Newcomer 2011: Stuart Gilbert, Blackpool Council - Most Aspiring E-learning Graduate/Trainee 2011: ArujHaider, Westminster City Council - Best Use of Learning Pool Technology 2011: Norfolk County Council - Learning Pool Ambassador 2011: Bill Heasman, Devon County Council and Pete Veasey, Leicester City Council - Overall Customer of the Year 2011: London Borough of Waltham Forest