Uploaded byGeorge Brymer
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Leading from the Heart
The document discusses effective leadership communication and challenges leaders face. It notes that leadership communication is often ineffective because the message was not received as intended. Effective communication requires mastering both listening and public speaking skills. Leaders must understand how the words and language they use can include jargon, euphemisms or be exclusionary, and instead focus on clear, inclusive communication that employees understand and will act upon.
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