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Leading Change
esther@estherderby.com	

www.estherderby.com	

+1 612 239 1214	

@estherderby
3 types of change:

Esther Derby

designing environments for agile success

	

+1 612.239.1214 esther@estherderby.com www.estherderby.com twitter: @estherderby (c) 2014 esther derby
Simple and Linear

Esther Derby

designing environments for agile success

	

+1 612.239.1214 esther@estherderby.com www.estherderby.com twitter: @estherderby (c) 2014 esther derby
Change is a matter of moving from one point to another. 	

Both points are knowable and known.
Esther Derby

designing environments for agile success

	

+1 612.239.1214 esther@estherderby.com www.estherderby.com twitter: @estherderby (c) 2014 esther derby
Dynamic, but Predictable

Esther Derby

designing environments for agile success

	

+1 612.239.1214 esther@estherderby.com www.estherderby.com twitter: @estherderby (c) 2014 esther derby
Both points are knowable and known.	

If you know enough about point A, you can apply the correct force to move to point B.	

Put the change in motion, and it will follow a predictable path.
Esther Derby

designing environments for agile success

	

+1 612.239.1214 esther@estherderby.com www.estherderby.com twitter: @estherderby (c) 2014 esther derby
Complex and Unfolding

The end point isn’t clear from where you stand now…and isn’t /the end/. 	

Many paths are possible. 	

Some paths only appear after earlier changes take hold.
Esther Derby

designing environments for agile success

	

+1 612.239.1214 esther@estherderby.com www.estherderby.com twitter: @estherderby (c) 2014 esther derby
Most changes in
organizations are
Complex.
Esther Derby

designing environments for agile success

	

+1 612.239.1214 esther@estherderby.com www.estherderby.com twitter: @estherderby (c) 2014 esther derby
…but prescriptive change
processes treat them as if
they are Simple or Dynamic.

Esther Derby

designing environments for agile success

	

+1 612.239.1214 esther@estherderby.com www.estherderby.com twitter: @estherderby (c) 2014 esther derby
Performance

Prescriptive processes ignore
emotional and performance effects.

New !
Status Quo

Current !
Status Quo
Practice and!
Integration
Chaos

Time

Esther Derby

designing environments for agile success

	

+1 612.239.1214 esther@estherderby.com www.estherderby.com twitter: @estherderby (c) 2014 esther derby
Change aways
involves!
!

Identity!
Status!
Affiliation!

Esther Derby

designing environments for agile success

	

+1 612.239.1214 esther@estherderby.com www.estherderby.com twitter: @estherderby (c) 2014 esther derby
Support Change:
Connect
Honor

Assess
Network
Guide
Evaluate
Esther Derby

designing environments for agile success

	

+1 612.239.1214 esther@estherderby.com www.estherderby.com twitter: @estherderby (c) 2014 esther derby
Connect

Esther Derby

designing environments for agile success

	

+1 612.239.1214 esther@estherderby.com www.estherderby.com twitter: @estherderby (c) 2014 esther derby
Connect with yourself

• How do you feel about the change?	

• How do you feel about the people you’ll be
working with?

Esther Derby

designing environments for agile success

	

+1 612.239.1214 esther@estherderby.com www.estherderby.com twitter: @estherderby (c) 2014 esther derby
Connect with the other people involved in
the change.	


• Do they want this change?	

• What will they gain?	

• What will they lose?	

• What are 5 valid reasons people might not
want this change?

Esther Derby

designing environments for agile success

	

+1 612.239.1214 esther@estherderby.com www.estherderby.com twitter: @estherderby (c) 2014 esther derby
Connect with the context of the change.	


• What is the reason for the change?	

• What is the desired outcome?	

• What are three other ways to achieve that
outcome?

Esther Derby

designing environments for agile success

	

+1 612.239.1214 esther@estherderby.com www.estherderby.com twitter: @estherderby (c) 2014 esther derby
Honor

Esther Derby

designing environments for agile success

	

+1 612.239.1214 esther@estherderby.com www.estherderby.com twitter: @estherderby (c) 2014 esther derby
Honor...	


• What is valuable about the past.	

• What is valuable about the current state.	

• What is working well.	

• What you want to retain.
Esther Derby

designing environments for agile success

	

+1 612.239.1214 esther@estherderby.com www.estherderby.com twitter: @estherderby (c) 2014 esther derby
Assess

Esther Derby

designing environments for agile success

	

+1 612.239.1214 esther@estherderby.com www.estherderby.com twitter: @estherderby (c) 2014 esther derby
Assess...	


• What you can build on.	

• Who is interested in working with you.	

• What is possible from where you stand
now.	


• What constraints and differences might
catalyze change?

Esther Derby

designing environments for agile success

	

+1 612.239.1214 esther@estherderby.com www.estherderby.com twitter: @estherderby (c) 2014 esther derby
Network

Esther Derby

designing environments for agile success

	

+1 612.239.1214 esther@estherderby.com www.estherderby.com twitter: @estherderby (c) 2014 esther derby
• Analyze existing networks, and choose
based on credibility and trust.	


• Build new cross-organizational networks
to stimulate new connections, amplify
difference, diffuse ideas.

Esther Derby

designing environments for agile success

	

+1 612.239.1214 esther@estherderby.com www.estherderby.com twitter: @estherderby (c) 2014 esther derby
Guide

Esther Derby

designing environments for agile success

	

+1 612.239.1214 esther@estherderby.com www.estherderby.com twitter: @estherderby (c) 2014 esther derby
Guide and support change and people	


• Understand what needs to be managed

closely, and what needs to be managed
loosely.	


• Catalyze.	

• Track and fan.	

• Offer support.
Esther Derby

designing environments for agile success

	

+1 612.239.1214 esther@estherderby.com www.estherderby.com twitter: @estherderby (c) 2014 esther derby
Evaluate

Esther Derby

designing environments for agile success

	

+1 612.239.1214 esther@estherderby.com www.estherderby.com twitter: @estherderby (c) 2014 esther derby
Evaluate	


• What have you learned?	

• What needs adjustment?	

• Are you saving what you wanted to save?	

• Are you seeing the results you wanted to see?	

• What do you need to change about the way
you are changing?

Esther Derby

designing environments for agile success

	

+1 612.239.1214 esther@estherderby.com www.estherderby.com twitter: @estherderby (c) 2014 esther derby
In his article, Slow Ideas, Atul Gawande tells the
story of how new methods for maternal & infant
care took hold in a busy hospital. 




At the end of his article, Dr. Gawande interviews
one of the nurses, asking her about why she
listened to the younger, less experienced nurse
sent to teach the new methods.

Esther Derby

designing environments for agile success

	

+1 612.239.1214 esther@estherderby.com www.estherderby.com twitter: @estherderby (c) 2014 esther derby
“Why did you listen to her?” I asked. “She had only a
fraction of your experience.”
!

In the beginning, she didn’t, the nurse admitted.
!

“The first day she came, I felt the workload on my
head was increasing.” From the second time, however,
the nurse began feeling better about the visits. She
even began looking forward to them.
!

“Why?” I asked.
Esther Derby

designing environments for agile success

From Slow Ideas by Atul Gawande

	

+1 612.239.1214 esther@estherderby.com www.estherderby.com twitter: @estherderby (c) 2014 esther derby
“She was nice.”	

!

“She smiled a lot.”	

!

“It wasn’t like talking to someone who was trying
to find mistakes,” she said. 	

!

“It was like talking to a friend.”	

!
!
!

Esther Derby

designing environments for agile success

From Slow Ideas by Atul Gawande

	

+1 612.239.1214 esther@estherderby.com www.estherderby.com twitter: @estherderby (c) 2014 esther derby
People don’t resist change.
They resist coercion.

Esther Derby

designing environments for agile success

	

+1 612.239.1214 esther@estherderby.com www.estherderby.com twitter: @estherderby (c) 2014 esther derby
Connect
Honor

Assess
Network
Guide
Evaluate

Esther Derby

designing environments for agile success

	

+1 612.239.1214 esther@estherderby.com www.estherderby.com twitter: @estherderby (c) 2014 esther derby
…and things will change.

Esther Derby

designing environments for agile success

	

+1 612.239.1214 esther@estherderby.com www.estherderby.com twitter: @estherderby (c) 2014 esther derby
!
!
Satir Change Model!
!
Change Artistry. Derby, Gray, Rothman & Weinberg!
!
Slow Ideas. Atul Gawande!
!
Facilitating Organizational Change. Ed Olsen & Glenda Eoyang

Esther Derby

designing environments for agile success

	

+1 612.239.1214 esther@estherderby.com www.estherderby.com twitter: @estherderby (c) 2014 esther derby
Esther Derby	

!

esther@estherderby.com	

!

+1 612.239.1214	

!

www.estherderby.com	

!

@estherderby	


Esther Derby

designing environments for agile success

	

+1 612.239.1214 esther@estherderby.com www.estherderby.com twitter: @estherderby (c) 2014 esther derby

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Leading Change: Why most change methods fail and what to do instead

  • 2. 3 types of change: Esther Derby designing environments for agile success +1 612.239.1214 esther@estherderby.com www.estherderby.com twitter: @estherderby (c) 2014 esther derby
  • 3. Simple and Linear Esther Derby designing environments for agile success +1 612.239.1214 esther@estherderby.com www.estherderby.com twitter: @estherderby (c) 2014 esther derby
  • 4. Change is a matter of moving from one point to another. Both points are knowable and known. Esther Derby designing environments for agile success +1 612.239.1214 esther@estherderby.com www.estherderby.com twitter: @estherderby (c) 2014 esther derby
  • 5. Dynamic, but Predictable Esther Derby designing environments for agile success +1 612.239.1214 esther@estherderby.com www.estherderby.com twitter: @estherderby (c) 2014 esther derby
  • 6. Both points are knowable and known. If you know enough about point A, you can apply the correct force to move to point B. Put the change in motion, and it will follow a predictable path. Esther Derby designing environments for agile success +1 612.239.1214 esther@estherderby.com www.estherderby.com twitter: @estherderby (c) 2014 esther derby
  • 7. Complex and Unfolding The end point isn’t clear from where you stand now…and isn’t /the end/. Many paths are possible. Some paths only appear after earlier changes take hold. Esther Derby designing environments for agile success +1 612.239.1214 esther@estherderby.com www.estherderby.com twitter: @estherderby (c) 2014 esther derby
  • 8. Most changes in organizations are Complex. Esther Derby designing environments for agile success +1 612.239.1214 esther@estherderby.com www.estherderby.com twitter: @estherderby (c) 2014 esther derby
  • 9. …but prescriptive change processes treat them as if they are Simple or Dynamic. Esther Derby designing environments for agile success +1 612.239.1214 esther@estherderby.com www.estherderby.com twitter: @estherderby (c) 2014 esther derby
  • 10. Performance Prescriptive processes ignore emotional and performance effects. New ! Status Quo Current ! Status Quo Practice and! Integration Chaos Time Esther Derby designing environments for agile success +1 612.239.1214 esther@estherderby.com www.estherderby.com twitter: @estherderby (c) 2014 esther derby
  • 11. Change aways involves! ! Identity! Status! Affiliation! Esther Derby designing environments for agile success +1 612.239.1214 esther@estherderby.com www.estherderby.com twitter: @estherderby (c) 2014 esther derby
  • 12. Support Change: Connect Honor Assess Network Guide Evaluate Esther Derby designing environments for agile success +1 612.239.1214 esther@estherderby.com www.estherderby.com twitter: @estherderby (c) 2014 esther derby
  • 13. Connect Esther Derby designing environments for agile success +1 612.239.1214 esther@estherderby.com www.estherderby.com twitter: @estherderby (c) 2014 esther derby
  • 14. Connect with yourself • How do you feel about the change? • How do you feel about the people you’ll be working with? Esther Derby designing environments for agile success +1 612.239.1214 esther@estherderby.com www.estherderby.com twitter: @estherderby (c) 2014 esther derby
  • 15. Connect with the other people involved in the change. • Do they want this change? • What will they gain? • What will they lose? • What are 5 valid reasons people might not want this change? Esther Derby designing environments for agile success +1 612.239.1214 esther@estherderby.com www.estherderby.com twitter: @estherderby (c) 2014 esther derby
  • 16. Connect with the context of the change. • What is the reason for the change? • What is the desired outcome? • What are three other ways to achieve that outcome? Esther Derby designing environments for agile success +1 612.239.1214 esther@estherderby.com www.estherderby.com twitter: @estherderby (c) 2014 esther derby
  • 17. Honor Esther Derby designing environments for agile success +1 612.239.1214 esther@estherderby.com www.estherderby.com twitter: @estherderby (c) 2014 esther derby
  • 18. Honor... • What is valuable about the past. • What is valuable about the current state. • What is working well. • What you want to retain. Esther Derby designing environments for agile success +1 612.239.1214 esther@estherderby.com www.estherderby.com twitter: @estherderby (c) 2014 esther derby
  • 19. Assess Esther Derby designing environments for agile success +1 612.239.1214 esther@estherderby.com www.estherderby.com twitter: @estherderby (c) 2014 esther derby
  • 20. Assess... • What you can build on. • Who is interested in working with you. • What is possible from where you stand now. • What constraints and differences might catalyze change? Esther Derby designing environments for agile success +1 612.239.1214 esther@estherderby.com www.estherderby.com twitter: @estherderby (c) 2014 esther derby
  • 21. Network Esther Derby designing environments for agile success +1 612.239.1214 esther@estherderby.com www.estherderby.com twitter: @estherderby (c) 2014 esther derby
  • 22. • Analyze existing networks, and choose based on credibility and trust. • Build new cross-organizational networks to stimulate new connections, amplify difference, diffuse ideas. Esther Derby designing environments for agile success +1 612.239.1214 esther@estherderby.com www.estherderby.com twitter: @estherderby (c) 2014 esther derby
  • 23. Guide Esther Derby designing environments for agile success +1 612.239.1214 esther@estherderby.com www.estherderby.com twitter: @estherderby (c) 2014 esther derby
  • 24. Guide and support change and people • Understand what needs to be managed closely, and what needs to be managed loosely. • Catalyze. • Track and fan. • Offer support. Esther Derby designing environments for agile success +1 612.239.1214 esther@estherderby.com www.estherderby.com twitter: @estherderby (c) 2014 esther derby
  • 25. Evaluate Esther Derby designing environments for agile success +1 612.239.1214 esther@estherderby.com www.estherderby.com twitter: @estherderby (c) 2014 esther derby
  • 26. Evaluate • What have you learned? • What needs adjustment? • Are you saving what you wanted to save? • Are you seeing the results you wanted to see? • What do you need to change about the way you are changing? Esther Derby designing environments for agile success +1 612.239.1214 esther@estherderby.com www.estherderby.com twitter: @estherderby (c) 2014 esther derby
  • 27. In his article, Slow Ideas, Atul Gawande tells the story of how new methods for maternal & infant care took hold in a busy hospital. 
 
 At the end of his article, Dr. Gawande interviews one of the nurses, asking her about why she listened to the younger, less experienced nurse sent to teach the new methods. Esther Derby designing environments for agile success +1 612.239.1214 esther@estherderby.com www.estherderby.com twitter: @estherderby (c) 2014 esther derby
  • 28. “Why did you listen to her?” I asked. “She had only a fraction of your experience.” ! In the beginning, she didn’t, the nurse admitted. ! “The first day she came, I felt the workload on my head was increasing.” From the second time, however, the nurse began feeling better about the visits. She even began looking forward to them. ! “Why?” I asked. Esther Derby designing environments for agile success From Slow Ideas by Atul Gawande +1 612.239.1214 esther@estherderby.com www.estherderby.com twitter: @estherderby (c) 2014 esther derby
  • 29. “She was nice.” ! “She smiled a lot.” ! “It wasn’t like talking to someone who was trying to find mistakes,” she said. ! “It was like talking to a friend.” ! ! ! Esther Derby designing environments for agile success From Slow Ideas by Atul Gawande +1 612.239.1214 esther@estherderby.com www.estherderby.com twitter: @estherderby (c) 2014 esther derby
  • 30. People don’t resist change. They resist coercion. Esther Derby designing environments for agile success +1 612.239.1214 esther@estherderby.com www.estherderby.com twitter: @estherderby (c) 2014 esther derby
  • 31. Connect Honor Assess Network Guide Evaluate Esther Derby designing environments for agile success +1 612.239.1214 esther@estherderby.com www.estherderby.com twitter: @estherderby (c) 2014 esther derby
  • 32. …and things will change. Esther Derby designing environments for agile success +1 612.239.1214 esther@estherderby.com www.estherderby.com twitter: @estherderby (c) 2014 esther derby
  • 33. ! ! Satir Change Model! ! Change Artistry. Derby, Gray, Rothman & Weinberg! ! Slow Ideas. Atul Gawande! ! Facilitating Organizational Change. Ed Olsen & Glenda Eoyang Esther Derby designing environments for agile success +1 612.239.1214 esther@estherderby.com www.estherderby.com twitter: @estherderby (c) 2014 esther derby
  • 34. Esther Derby ! esther@estherderby.com ! +1 612.239.1214 ! www.estherderby.com ! @estherderby Esther Derby designing environments for agile success +1 612.239.1214 esther@estherderby.com www.estherderby.com twitter: @estherderby (c) 2014 esther derby