Leadership Tomorrow
Rosetta Eun Ryong Lee
Seattle Girls’ School
Navigating Microaggressions:
When You Receive, Witness, or Do
Rosetta Eun Ryong Lee (http://tiny.cc/rosettalee)
About Seattle Girls’ School
Rosetta Eun Ryong Lee (http://tiny.cc/rosettalee)
Courageous Conversations
Rosetta Eun Ryong Lee (http://tiny.cc/rosettalee)
Debunking Some Myths
Rosetta Eun Ryong Lee (http://tiny.cc/rosettalee)
 All or None
 Mistakes
 Apologies
 “Tonsils” Theory
 Vulnerability
Growing Through Mistakes
William Taylor’s Reflective Competence Model
Rosetta Eun Ryong Lee (http://tiny.cc/rosettalee)
What Are Microaggressions?
Rosetta Eun Ryong Lee (http://tiny.cc/rosettalee)
Accumulated Impact
Regular, Frequent, and Pervasive
Verbal and Non-Verbal
Based on Stereotype
Often Unintended
Process Break
• What are barriers for
you in saying something
when someone says or
does something that is
hurtful, marginalizing, or
perpetuating stereotypes?
• What are everyday
microaggressions you
would like to interrupt
more effectively?
Rosetta Eun Ryong Lee (http://tiny.cc/rosettalee)
Speaking From the Heart
Rosetta Eun Ryong Lee (http://tiny.cc/rosettalee)
Rosetta Eun Ryong Lee (http://tiny.cc/rosettalee)
Can you lean on the
relationship?
Can you make it personal?
* Is your relationship
hierarchical? *
Being A DEAR
 Affirm the person or relationship
 Describe the behavior without judgment
 Explain the emotion/impact and your filters
 Assume positive intent
 Request or suggest different behavior
*** Key Points: timing, I statements, actions not
adjectives, inside feelings not outside feelings***
Rosetta Eun Ryong Lee (http://tiny.cc/rosettalee)
Being A DEAR: An Example
I think you and I both agree we all have a
right to be respected and heard in this
community. When we were disagreeing
about budgets, you said, “You’re being
overdramatic,” and later, you called me a
“drama queen.” Statements like this make it
sound like I am being too emotional and
that my concerns are drama rather than real
issues. I am assuming you don’t intend to
police my tone or dismiss my concerns. I
would appreciate your not saying things
like this anymore. Thank you.
Rosetta Eun Ryong Lee (http://tiny.cc/rosettalee)
Being A Witness
Rosetta Eun Ryong Lee (http://tiny.cc/rosettalee)
Are you speaking to the agent or
the audience?
Do you want to minimize harm to
the target group?
Do you want to educate?
Do you want to challenge social
norms?
Rosetta Eun Ryong Lee (http://tiny.cc/rosettalee)
NCBI Effective
Interventions Model
 Reduce Defensiveness
– Tone
– Body Language
– Respect
 Keep the Conversation Going
– Hear Them Out
– Ask Open-Ended Questions
– Set Aside Your Feeling for the Moment
– Dialogue
 Build the Relationship
 Stop the Behavior
 Win an Ally
Rosetta Eun Ryong Lee (http://tiny.cc/rosettalee)
Active Witnessing: Examples
 Ask open ended questions
– “He looked suspicious”
– “How did he look? How was he acting? Why was that suspicious?”
 Find out the experience motivating the comment
– “Why can’t they just speak English around here?”
– “It must be hard not to understand what people are saying around you.”
– “I’m sick of my taxes paying for freeloaders”
– “Tell me more about about that.”
 Use exaggerated humor to highlight what’s going on
(use sparingly)
– “You’re gay – what do gay people think about this issue?”
– “I’m not sure – I’ll go ask. It may take me a while, since there are a million people.”
 Join the person and do not make yourself superior
– “She got that award because she’s Black and female.”
– “You know, I hear that a lot. I’ve been trying to figure out why we seem to think when a
Black woman gets recognized it must be because of ‘diversity’ or ‘affirmative action’
reasons rather than that she earned it.”
Rosetta Eun Ryong Lee (http://tiny.cc/rosettalee)
Listening to the Real Message
Rosetta Eun Ryong Lee (http://tiny.cc/rosettalee)
Rosetta Eun Ryong Lee (http://tiny.cc/rosettalee)
Is this about what you did or
who you are (guilt or shame)?
What is your mindset voice
telling you?
Might this be an opportunity to
learn and grow?
Listening and Responding Bravely
 Listen with full attention
 Don’t try to defend or respond right away
– Take deep breaths
– Acknowledge your feelings
 Your mistakes don’t define you
– Be worthy of their trust and gift
 Prioritize the Impact over Intent
– Apologize for real
*** Moving through these moments with grace is
called shame resilience. It’s a vital skill***
Rosetta Eun Ryong Lee (http://tiny.cc/rosettalee)
Listening and Responding: Examples
Rosetta Eun Ryong Lee (http://tiny.cc/rosettalee)
 “I really appreciate your telling me this.”
 “I’m so embarrassed that I did that.”
 “I’m so sorry my words and actions made you feel
that way. No matter what I intended, it hurt you.”
 “I’m pretty overwhelmed right now, and I don’t
want to respond in a way I’d regret. After I take a
few minutes, do you think you can help me come
up with a better way to handle that situation?”
 “I wanted to go back to a moment I don’t think I
handled very well… Can we talk?”
Process Break
• How might you use
these tools in your
everyday life and more?
• What questions or
concerns come up when
contemplating having
these conversations?
Rosetta Eun Ryong Lee (http://tiny.cc/rosettalee)
Final Words of Advice:
Recognize Your Triggers
Rosetta Eun Ryong Lee (http://tiny.cc/rosettalee)
Find Your Bucket People
Rosetta Eun Ryong Lee (http://tiny.cc/rosettalee)
Practice Makes
Less Freeze-Ups
Rosetta Eun Ryong Lee (http://tiny.cc/rosettalee)
If You Messed Up and You Know It,
Don’t Wait for the Intervention –
Just Apologize
Rosetta Eun Ryong Lee (http://tiny.cc/rosettalee)
If You’re Really Sorry,
Work to Improve
Rosetta Eun Ryong Lee (http://tiny.cc/rosettalee)
Build Authentic Relationships
Rosetta Eun Ryong Lee (http://tiny.cc/rosettalee)
Inclusive Communities
Rosetta Eun Ryong Lee (http://tiny.cc/rosettalee)
Presenter Information
Rosetta Eun Ryong Lee
6th Faculty and
Professional Outreach
Seattle Girls’ School
2706 S Jackson Street
Seattle WA 98144
(206) 805-6562
rlee@seattlegirlsschool.org
http://tiny.cc/rosettalee
Rosetta Eun Ryong Lee (http://tiny.cc/rosettalee)
Final Questions or Comments?
Rosetta Eun Ryong Lee (http://tiny.cc/rosettalee)
Resources
• Anti-Defamation League
• Brené Brown
• Cross Cultural Connections
(www.CulturesConnecting.com)
• National Coalition Building Institute
• The People’s Institute
• Stirfry Seminars
• Teaching Tolerance
• The Thiagi Group
Rosetta Eun Ryong Lee (http://tiny.cc/rosettalee)

Leadership Tomorrow Virtual - Navigating Microaggressions

  • 1.
    Leadership Tomorrow Rosetta EunRyong Lee Seattle Girls’ School Navigating Microaggressions: When You Receive, Witness, or Do Rosetta Eun Ryong Lee (http://tiny.cc/rosettalee)
  • 2.
    About Seattle Girls’School Rosetta Eun Ryong Lee (http://tiny.cc/rosettalee)
  • 3.
    Courageous Conversations Rosetta EunRyong Lee (http://tiny.cc/rosettalee)
  • 4.
    Debunking Some Myths RosettaEun Ryong Lee (http://tiny.cc/rosettalee)  All or None  Mistakes  Apologies  “Tonsils” Theory  Vulnerability
  • 5.
    Growing Through Mistakes WilliamTaylor’s Reflective Competence Model Rosetta Eun Ryong Lee (http://tiny.cc/rosettalee)
  • 6.
    What Are Microaggressions? RosettaEun Ryong Lee (http://tiny.cc/rosettalee) Accumulated Impact Regular, Frequent, and Pervasive Verbal and Non-Verbal Based on Stereotype Often Unintended
  • 7.
    Process Break • Whatare barriers for you in saying something when someone says or does something that is hurtful, marginalizing, or perpetuating stereotypes? • What are everyday microaggressions you would like to interrupt more effectively? Rosetta Eun Ryong Lee (http://tiny.cc/rosettalee)
  • 8.
    Speaking From theHeart Rosetta Eun Ryong Lee (http://tiny.cc/rosettalee)
  • 9.
    Rosetta Eun RyongLee (http://tiny.cc/rosettalee) Can you lean on the relationship? Can you make it personal? * Is your relationship hierarchical? *
  • 10.
    Being A DEAR Affirm the person or relationship  Describe the behavior without judgment  Explain the emotion/impact and your filters  Assume positive intent  Request or suggest different behavior *** Key Points: timing, I statements, actions not adjectives, inside feelings not outside feelings*** Rosetta Eun Ryong Lee (http://tiny.cc/rosettalee)
  • 11.
    Being A DEAR:An Example I think you and I both agree we all have a right to be respected and heard in this community. When we were disagreeing about budgets, you said, “You’re being overdramatic,” and later, you called me a “drama queen.” Statements like this make it sound like I am being too emotional and that my concerns are drama rather than real issues. I am assuming you don’t intend to police my tone or dismiss my concerns. I would appreciate your not saying things like this anymore. Thank you. Rosetta Eun Ryong Lee (http://tiny.cc/rosettalee)
  • 12.
    Being A Witness RosettaEun Ryong Lee (http://tiny.cc/rosettalee)
  • 13.
    Are you speakingto the agent or the audience? Do you want to minimize harm to the target group? Do you want to educate? Do you want to challenge social norms? Rosetta Eun Ryong Lee (http://tiny.cc/rosettalee)
  • 14.
    NCBI Effective Interventions Model Reduce Defensiveness – Tone – Body Language – Respect  Keep the Conversation Going – Hear Them Out – Ask Open-Ended Questions – Set Aside Your Feeling for the Moment – Dialogue  Build the Relationship  Stop the Behavior  Win an Ally Rosetta Eun Ryong Lee (http://tiny.cc/rosettalee)
  • 15.
    Active Witnessing: Examples Ask open ended questions – “He looked suspicious” – “How did he look? How was he acting? Why was that suspicious?”  Find out the experience motivating the comment – “Why can’t they just speak English around here?” – “It must be hard not to understand what people are saying around you.” – “I’m sick of my taxes paying for freeloaders” – “Tell me more about about that.”  Use exaggerated humor to highlight what’s going on (use sparingly) – “You’re gay – what do gay people think about this issue?” – “I’m not sure – I’ll go ask. It may take me a while, since there are a million people.”  Join the person and do not make yourself superior – “She got that award because she’s Black and female.” – “You know, I hear that a lot. I’ve been trying to figure out why we seem to think when a Black woman gets recognized it must be because of ‘diversity’ or ‘affirmative action’ reasons rather than that she earned it.” Rosetta Eun Ryong Lee (http://tiny.cc/rosettalee)
  • 16.
    Listening to theReal Message Rosetta Eun Ryong Lee (http://tiny.cc/rosettalee)
  • 17.
    Rosetta Eun RyongLee (http://tiny.cc/rosettalee) Is this about what you did or who you are (guilt or shame)? What is your mindset voice telling you? Might this be an opportunity to learn and grow?
  • 18.
    Listening and RespondingBravely  Listen with full attention  Don’t try to defend or respond right away – Take deep breaths – Acknowledge your feelings  Your mistakes don’t define you – Be worthy of their trust and gift  Prioritize the Impact over Intent – Apologize for real *** Moving through these moments with grace is called shame resilience. It’s a vital skill*** Rosetta Eun Ryong Lee (http://tiny.cc/rosettalee)
  • 19.
    Listening and Responding:Examples Rosetta Eun Ryong Lee (http://tiny.cc/rosettalee)  “I really appreciate your telling me this.”  “I’m so embarrassed that I did that.”  “I’m so sorry my words and actions made you feel that way. No matter what I intended, it hurt you.”  “I’m pretty overwhelmed right now, and I don’t want to respond in a way I’d regret. After I take a few minutes, do you think you can help me come up with a better way to handle that situation?”  “I wanted to go back to a moment I don’t think I handled very well… Can we talk?”
  • 20.
    Process Break • Howmight you use these tools in your everyday life and more? • What questions or concerns come up when contemplating having these conversations? Rosetta Eun Ryong Lee (http://tiny.cc/rosettalee)
  • 21.
    Final Words ofAdvice: Recognize Your Triggers Rosetta Eun Ryong Lee (http://tiny.cc/rosettalee)
  • 22.
    Find Your BucketPeople Rosetta Eun Ryong Lee (http://tiny.cc/rosettalee)
  • 23.
    Practice Makes Less Freeze-Ups RosettaEun Ryong Lee (http://tiny.cc/rosettalee)
  • 24.
    If You MessedUp and You Know It, Don’t Wait for the Intervention – Just Apologize Rosetta Eun Ryong Lee (http://tiny.cc/rosettalee)
  • 25.
    If You’re ReallySorry, Work to Improve Rosetta Eun Ryong Lee (http://tiny.cc/rosettalee)
  • 26.
    Build Authentic Relationships RosettaEun Ryong Lee (http://tiny.cc/rosettalee)
  • 27.
    Inclusive Communities Rosetta EunRyong Lee (http://tiny.cc/rosettalee)
  • 28.
    Presenter Information Rosetta EunRyong Lee 6th Faculty and Professional Outreach Seattle Girls’ School 2706 S Jackson Street Seattle WA 98144 (206) 805-6562 rlee@seattlegirlsschool.org http://tiny.cc/rosettalee Rosetta Eun Ryong Lee (http://tiny.cc/rosettalee)
  • 29.
    Final Questions orComments? Rosetta Eun Ryong Lee (http://tiny.cc/rosettalee)
  • 30.
    Resources • Anti-Defamation League •Brené Brown • Cross Cultural Connections (www.CulturesConnecting.com) • National Coalition Building Institute • The People’s Institute • Stirfry Seminars • Teaching Tolerance • The Thiagi Group Rosetta Eun Ryong Lee (http://tiny.cc/rosettalee)