This document outlines various tips and rules for effective online communication and netiquette. It lists 14 pet peeves to avoid in online communication such as yelling in all caps, sending large image files, not proofreading messages, and not considering face-to-face communication when possible. It then provides 4 tips for active listening, asking questions, giving constructive feedback, and limiting casual chatting. Finally, it lists 4 rules for order in discussions, including allowing each person to speak once before second turns and only discussing one topic at a time.