Paul Racki is the manager of Prescott and Son Insurance Company and has been the choir director at his parish since 2013. He is known for his skills as a vocalist, organist, and for being a good listener. As a leader, Racki believes listening is an important trait, ensuring all sides of an issue are considered before making decisions. During choir rehearsals, he demonstrated this by listening to alternative opinions on how a song should be sung before making a final choice. The document provides advice to keep employees' needs in mind, listen to their feedback, and ensure goals benefit both the company and clients.