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Leading questions



by Toronto Training and HR

      February 2013
3-4     Introduction to Toronto Training and HR
           5-6     Disciplines of effective leadership
Contents   7-8
           9-10
                   Leadership priorities
                   Base-building priorities
           11-12   What great leaders give
           13-14   Contexts
           15-16   Things which leaders can do
           17-18   Criteria to evaluate leaders
           19-20   Drill A
           21-22   The leadership dilemma
           23-24   New reality basics
           25-26   Leading by persuasion
           27-28   Trying too hard to impress
           29-30   Guiding principles of great leaders
           31-32   Restructuring distressed organizations
           33-34   Inspirational leadership
           35-36   Drill B
           37-38   Creating an organizational creed
           39-40   The leadership contract
           41-42   Teamwork essentials
           43-44   High-performance leadership
           45-46   Drill C
           48      Case study
           49-50   Conclusion and questions
Introduction




     Page 3
Introduction to Toronto Training
              and HR
Toronto Training and HR is a specialist training and
human resources consultancy headed by Timothy Holden
10 years in banking
10 years in training and human resources
Freelance practitioner since 2006
The core services provided by Toronto Training and HR
are:
              Training event design
              Training event delivery
              Reducing costs, saving time plus improving
              employee engagement and morale
              Services for job seekers
                           Page 4
Disciplines of effective
      leadership




          Page 5
Disciplines of effective leadership
               •    Self-control
               •    Patience
               •    Compassion
               •    Decide
               •    Courage




                   Page 6
Leadership practices




         Page 7
Leadership practices
       •    Model the way
       •    Inspire a shared vision
       •    Challenge the process
       •    Enable others to act
       •    Encourage the heart




           Page 8
Base-building behaviours




           Page 9
Base-building behaviours
         •    Credibility
         •    Trust
         •    Communication
         •    Consistency
         •    Resilience




             Page 10
What great leaders give




          Page 11
What great leaders give
         •    Glimpse of vulnerability
         •    A peek inside
         •    Undeserved compliment
         •    A nudge
         •    Unexpected attention
         •    Employees a break
         •    A hat rack




             Page 12
Contexts




  Page 13
Contexts




  Page 14
Things which leaders get
        wrong




          Page 15
Things which leaders get wrong
            • Time needed to do things
            • Relative importance of people
              and ideas
            • What other people hear you
              say




             Page 16
Criteria to evaluate
       leaders




        Page 17
Criteria to evaluate leaders
           • Technical competence
           • People skills
           • Conceptual skills
           • The ability to track and record
             results
           • People taste
           • Judgement
           • Character




               Page 18
Drill A




  Page 19
Drill A




    Page 20
The leadership dilemma




         Page 21
The leadership dilemma
         • Cannot trust
         • Cannot cope
         • Cannot accept




          Page 22
New reality basics




       Page 23
New reality basics
      • Trust as the new currency
      • Time as the new etiquette
      • Behavioural integrity as the
        new walk-the-talk
      • Today’s truths as the new
        reality
      • Titleless leadership as the new
        mindset




       Page 24
Leading by persuasion




         Page 25
Leading by persuasion
        TOOLS NEEDED
        • Threats or consequences
        • Passion, pathos
        • Humour and wit
        • Imperfection
        • Surprise
        • Wonder




         Page 26
Trying too hard to impress




           Page 27
Trying too hard to impress
          • Put-downs don’t build you up
          • Hogging the stage/spotlight
          • Trying to be clever
          • People pleasers, command
            control
          • Fights are almost never fights-
            to-the-death
          • Criticism should be seen as
            constructive
          • False pride is a killer

              Page 28
Guiding principles of great
         leaders




            Page 29
Guiding principles of great leaders
               • Committed to double-digit
                 growth
               • Let go
               • Make lots of small bets
               • Ensure that everyone knows
                 the strategy
               • Get everyone to think and act
                 like the owner
               • Good stewards


                Page 30
Restructuring distressed
     organizations




          Page 31
Restructuring distressed
     organizations
         • Understanding the true
           meaning of the CEO and
           President
         • Learn to whisper
         • Interact with employees at all
           levels
         • Demand excellence
         • Consider failure
         • Foster communication


          Page 32
Inspirational leadership




          Page 33
Inspirational leadership
         •    Create value
         •    Inspire greatness
         •    Improve continually
         •    Charisma
         •    Humility
         •    Challenge people
         •    Trust
         •    Learn while teaching



             Page 34
Drill B




  Page 35
Drill B




    Page 36
Creating an organizational
          creed




           Page 37
Creating an organizational creed
             • Do background research
             • Interview leadership
             • Hold focus groups to hear
               stories
             • Produce a briefing document
             • Write your creed
             • Build support
             • Integrate the creed into the
               culture


              Page 38
The leadership contract




          Page 39
The leadership contract
         • Leadership   is a decision-make
           it
         • Leadership   is an obligation-
           step up
         • Leadership   is hard-get tough
         • Leadership   is a community-
           connect




          Page 40
Teamwork essentials




        Page 41
Teamwork essentials
       •    Total commitment
       •    Empathy
       •    Adversity management
       •    Mutual respect
       •    We thinking
       •    Ownership of project
       •    Relinquish ego
       •    Kinetic leadership



           Page 42
High-performance
   leadership




      Page 43
High-performance leadership
           • Questions to ask
           • Behaviours that get leaders
             fired




            Page 44
Drill C




  Page 45
Drill C




    Page 46
Case study




   Page 47
Conclusion and questions




          Page 48
Conclusion and questions
Summary
Videos
Questions




                Page 49

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Leadership February 2013

  • 1. Leading questions by Toronto Training and HR February 2013
  • 2. 3-4 Introduction to Toronto Training and HR 5-6 Disciplines of effective leadership Contents 7-8 9-10 Leadership priorities Base-building priorities 11-12 What great leaders give 13-14 Contexts 15-16 Things which leaders can do 17-18 Criteria to evaluate leaders 19-20 Drill A 21-22 The leadership dilemma 23-24 New reality basics 25-26 Leading by persuasion 27-28 Trying too hard to impress 29-30 Guiding principles of great leaders 31-32 Restructuring distressed organizations 33-34 Inspirational leadership 35-36 Drill B 37-38 Creating an organizational creed 39-40 The leadership contract 41-42 Teamwork essentials 43-44 High-performance leadership 45-46 Drill C 48 Case study 49-50 Conclusion and questions
  • 3. Introduction Page 3
  • 4. Introduction to Toronto Training and HR Toronto Training and HR is a specialist training and human resources consultancy headed by Timothy Holden 10 years in banking 10 years in training and human resources Freelance practitioner since 2006 The core services provided by Toronto Training and HR are: Training event design Training event delivery Reducing costs, saving time plus improving employee engagement and morale Services for job seekers Page 4
  • 5. Disciplines of effective leadership Page 5
  • 6. Disciplines of effective leadership • Self-control • Patience • Compassion • Decide • Courage Page 6
  • 8. Leadership practices • Model the way • Inspire a shared vision • Challenge the process • Enable others to act • Encourage the heart Page 8
  • 10. Base-building behaviours • Credibility • Trust • Communication • Consistency • Resilience Page 10
  • 11. What great leaders give Page 11
  • 12. What great leaders give • Glimpse of vulnerability • A peek inside • Undeserved compliment • A nudge • Unexpected attention • Employees a break • A hat rack Page 12
  • 15. Things which leaders get wrong Page 15
  • 16. Things which leaders get wrong • Time needed to do things • Relative importance of people and ideas • What other people hear you say Page 16
  • 17. Criteria to evaluate leaders Page 17
  • 18. Criteria to evaluate leaders • Technical competence • People skills • Conceptual skills • The ability to track and record results • People taste • Judgement • Character Page 18
  • 19. Drill A Page 19
  • 20. Drill A Page 20
  • 22. The leadership dilemma • Cannot trust • Cannot cope • Cannot accept Page 22
  • 24. New reality basics • Trust as the new currency • Time as the new etiquette • Behavioural integrity as the new walk-the-talk • Today’s truths as the new reality • Titleless leadership as the new mindset Page 24
  • 26. Leading by persuasion TOOLS NEEDED • Threats or consequences • Passion, pathos • Humour and wit • Imperfection • Surprise • Wonder Page 26
  • 27. Trying too hard to impress Page 27
  • 28. Trying too hard to impress • Put-downs don’t build you up • Hogging the stage/spotlight • Trying to be clever • People pleasers, command control • Fights are almost never fights- to-the-death • Criticism should be seen as constructive • False pride is a killer Page 28
  • 29. Guiding principles of great leaders Page 29
  • 30. Guiding principles of great leaders • Committed to double-digit growth • Let go • Make lots of small bets • Ensure that everyone knows the strategy • Get everyone to think and act like the owner • Good stewards Page 30
  • 31. Restructuring distressed organizations Page 31
  • 32. Restructuring distressed organizations • Understanding the true meaning of the CEO and President • Learn to whisper • Interact with employees at all levels • Demand excellence • Consider failure • Foster communication Page 32
  • 34. Inspirational leadership • Create value • Inspire greatness • Improve continually • Charisma • Humility • Challenge people • Trust • Learn while teaching Page 34
  • 35. Drill B Page 35
  • 36. Drill B Page 36
  • 37. Creating an organizational creed Page 37
  • 38. Creating an organizational creed • Do background research • Interview leadership • Hold focus groups to hear stories • Produce a briefing document • Write your creed • Build support • Integrate the creed into the culture Page 38
  • 40. The leadership contract • Leadership is a decision-make it • Leadership is an obligation- step up • Leadership is hard-get tough • Leadership is a community- connect Page 40
  • 42. Teamwork essentials • Total commitment • Empathy • Adversity management • Mutual respect • We thinking • Ownership of project • Relinquish ego • Kinetic leadership Page 42
  • 43. High-performance leadership Page 43
  • 44. High-performance leadership • Questions to ask • Behaviours that get leaders fired Page 44
  • 45. Drill C Page 45
  • 46. Drill C Page 46
  • 47. Case study Page 47