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Hierarchical Learning Model
5
RESULTS
Training Routines
Coaching
Inquiry
Practices
Principles
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Access to power is through mastery in distinction NOT passion,
rhetoric, or “getting shit done”
Patrick HenryThomas Jefferson
Principles / Distinctions
6
VS
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GAP Rating System
5: Over the Moon
4: Winning — Working with Others
3: Working / Hard / Alone
2: Working Hard / Failing / Circumstances
1: Flat Lined
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Three Basic Guidelines of Effective Communication
1. Communication begins with listening
Ends with speaking
2. It’s not what you get out.
It’s what you get in.
3. You are responsible for what people are left with
after you’re gone
3 4
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4 Canons of Speech
★ All speaking outside of Canons does not cause,
create, or have one be responsible for something.
★ All speaking outside of Canons = Social Grease
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Canon 1: Declaration
★ Most powerful statement
★ Standing in the presence with no evidence, support, or
agreement
★ Making a statement that creates a future for yourself
and/or others to step into
★ Takes no proof (creating a new possibility)
★ Takes no empirical evidence which lives in the realm of
probability
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Canon 2: Assertion
★ Standing in the presence of looking to the past to
predict a “probable” future
★ Case Studies, Best Practices (Harvard Business
Review), Underpromise-Overdeliver
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Declaration VS Assertion
★ One is not better than the other — both can be used at
appropriate times
★ If you want to take the love out of love — ask why.
★ When we look for reasons or ask why — we undermine a
declaration
★ We live in an assertive/agreement reality
★ Create enough evidence to warm up the listening in the
room to be able to hear a declaration
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Canon 3: Requests
1. Generated by a complaint
2. Effectiveness of mastery is turning complaints into requests
- “I get your complaint” — what is your request?
- Turn a problem into an opportunity
3. Find Complaints:
- Very little value, “The American People are fed up with
Hilary Clinton” (no point of action) VS
- “The American People are fed up with Hilary Clinton and
her point of view”….(and then identify an opportunity)
4. Accept, Reject, Counter-Offer
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41. OFFSET POWERPOINT TEMPLATEAPRIL 8, 2014
Cannon 4: Promises
★ Not the truth, enlightened POV
★ Fulfillment of Promise is MY accountability
“do you need anything from me to support you in
keeping that promise?”
4 1
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Leader As A Listener
★ What are you listening to?
★ What are you listening for?
★ Listening is a function of the environment
★ Most people are at the effect of (the listening) of their
environment
★ The Leader (one who causes the listening) is the
Ecologist for the listening of his or her environment.
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Leader As An Ecologist
★ Is responsible for everything in the environment
★ Involves everyone as keepers of the environment
— no one left out.
4 4
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Components Of A Value Driven Story
★ It’s personal
★ It highlights a contribution of another to you
★ It delivers resonant value
★ It triggers others to tell their story
★ It touches the heart
★ It’s memorable
5 1
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Serving the noble cause
_______________________ for all people.”
The Leadership Declaration
“My Values Are: ___________________
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The Close
★ So what do you think?
★ Is there anything missing?
★ Would you like to participate
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The Ecology of the Environment
★ Establish Borders
★ Nurture
★ Protect Resources
★ Sustainable Environment
★ Safety
★ Stability
★ Fostering Growth
★ Guarding Against Threats
★ Recycle
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The Ecology
★ A LEADER IS RESPONSIBLE FOR:
A. The quality of the listening in an
environment
B. Hard Decisions (The bucks stop here)
C. And the #1 threat to the Ecology
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70. OFFSET POWERPOINT TEMPLATEAPRIL 8, 2014
Project Contract
A. By _____, I will complete the
______ project.
B. _____, I will complete the
______ project.
Schedule: _______ at ______
Signed: _______ Contact: _____
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