The “Course Topics” series from Manage Train Learn and Slide Topics is a collection of over 4000 slides that will help you master a wide range of management and personal development skills. The 202 PowerPoints in this series offer you a complete and in-depth study of each topic. This presentation is on "Laws and Rules".
Why a Code of Conduct is Important for the Entrepeneur (Dingman Center of Ent...Wonderjunior
An entrepreneur should implement an effective code of ethics for their business for several reasons. A code of ethics signals that the business takes ethics seriously and wants to combat unethical behavior, which is important for the business's reputation. It also clearly defines acceptable and unacceptable behavior for employees. An effective code of ethics should be supported by leadership, communicated to all stakeholders, include training and enforcement of sanctions for violations, and be updated regularly.
In this ppt we have explained about Ethics and Uses of Ethics in Indian Companies. And there are some examples of CSR activities done by Indian Companies. And also some examples of unethical companies.
A set of rules about good and bad behavior
A code of ethics is a set of principles and rules used by companies, professional organizations and individuals to govern their decision making in choosing between right and wrong
101 Unit 5: Business ethics,
in this paper I have coved ;
1. Unit summary
2.Learning outcomes
3. Terminologies related to business Ethics
4. Differences between Business Ethics and Personal Ethics.
5. Benefits of Effective Governance and Managerial Ethics.
.The presentation is all about How the Code of Ethics helps in the organization effectively. Code of Ethics is a guideline for the employee's organization that is regarding decisions related. It is a practice that is seen in the code of conduct. It shows a clear picture & difference between the Code of Ethics and the Code of Conduct.
Code of conduct is a part of ethical practices in any business organisation. A code of Conduct is a Management tool for setting out an organisations values, responsibilities and ethical obligations. It provides guidance for handling different business situations.
The Role of Human Resource Managers (Hrm) In the Institutionalization of Ethi...iosrjce
This document discusses the role of human resource managers in institutionalizing ethical working policies in organizations. It begins by defining ethics and examining common ethical issues that arise in organizations, such as performance management, rewards, equality, working hours, and information confidentiality. It then explores the role of HR managers in implementing ethical policies through employee voice, training, and consultation. Both the advantages, like reduced misconduct and increased satisfaction/productivity, and disadvantages, like high costs and false expectations, of institutionalizing ethical policies are considered. The document concludes that ethical practices promote objective administration and enhance employee commitment if properly defined and established with involvement of HR managers and employees.
sunoco Code of Business Conduct and Ethicsfinance6
This document is Sunoco Inc.'s Code of Business Conduct and Ethics from June 1, 2007. It outlines the company's expectations for ethical behavior, including complying with laws, avoiding conflicts of interest, protecting confidential information, and ensuring fair dealing. The code applies to all employees, officers, and directors of Sunoco and its subsidiaries. It aims to maintain high standards of integrity and honesty.
Why a Code of Conduct is Important for the Entrepeneur (Dingman Center of Ent...Wonderjunior
An entrepreneur should implement an effective code of ethics for their business for several reasons. A code of ethics signals that the business takes ethics seriously and wants to combat unethical behavior, which is important for the business's reputation. It also clearly defines acceptable and unacceptable behavior for employees. An effective code of ethics should be supported by leadership, communicated to all stakeholders, include training and enforcement of sanctions for violations, and be updated regularly.
In this ppt we have explained about Ethics and Uses of Ethics in Indian Companies. And there are some examples of CSR activities done by Indian Companies. And also some examples of unethical companies.
A set of rules about good and bad behavior
A code of ethics is a set of principles and rules used by companies, professional organizations and individuals to govern their decision making in choosing between right and wrong
101 Unit 5: Business ethics,
in this paper I have coved ;
1. Unit summary
2.Learning outcomes
3. Terminologies related to business Ethics
4. Differences between Business Ethics and Personal Ethics.
5. Benefits of Effective Governance and Managerial Ethics.
.The presentation is all about How the Code of Ethics helps in the organization effectively. Code of Ethics is a guideline for the employee's organization that is regarding decisions related. It is a practice that is seen in the code of conduct. It shows a clear picture & difference between the Code of Ethics and the Code of Conduct.
Code of conduct is a part of ethical practices in any business organisation. A code of Conduct is a Management tool for setting out an organisations values, responsibilities and ethical obligations. It provides guidance for handling different business situations.
The Role of Human Resource Managers (Hrm) In the Institutionalization of Ethi...iosrjce
This document discusses the role of human resource managers in institutionalizing ethical working policies in organizations. It begins by defining ethics and examining common ethical issues that arise in organizations, such as performance management, rewards, equality, working hours, and information confidentiality. It then explores the role of HR managers in implementing ethical policies through employee voice, training, and consultation. Both the advantages, like reduced misconduct and increased satisfaction/productivity, and disadvantages, like high costs and false expectations, of institutionalizing ethical policies are considered. The document concludes that ethical practices promote objective administration and enhance employee commitment if properly defined and established with involvement of HR managers and employees.
sunoco Code of Business Conduct and Ethicsfinance6
This document is Sunoco Inc.'s Code of Business Conduct and Ethics from June 1, 2007. It outlines the company's expectations for ethical behavior, including complying with laws, avoiding conflicts of interest, protecting confidential information, and ensuring fair dealing. The code applies to all employees, officers, and directors of Sunoco and its subsidiaries. It aims to maintain high standards of integrity and honesty.
IMPROVING CORPORATE GOVERNANCE USING CORPORATE SOCIAL RESPONSIBILITIES THROUG...Fahad Mahmud Mirza
Corporate Governance is generally a skeleton of rules and practices by which a board of directors ensures accountability, equality, and lucidity in the firm's relationship. Corporate Social Responsibility (CSR) is an effort to operate a company or a business organization in an economical and socially sustaining environment. This paper is written keeping in view, the major and minor bits necessary of administering a corporation governance and the increasing importance and adaptation of CSR in organizations. This paper discusses up to one-hundred vital pointers having positive effect on the framework of Corporate Governance, and later mentions a Spiral Model of Success, called CGSMS (Corporate Governance- Spiral Model of Success). Secondly, to start CSR department in some organizations, there should be some specific CSR performance measures and analysis tools.
Business Ethics and example company- TATARejoitJames
BUSINESS ETHICS:
ETHICS AND MEANING
BUSINESS ETHICS
HOW BUSINESS AFFECTS PROFITS
CONTRIBUTION OF ETHICS TO DIFFERENT ECONOMIC GROUPS
TATA COMPANY STUDY:
ABOUT TATA
ETHICAL BEHAVIOUR
CSR ACTIVITIES
This document discusses business ethics and the importance of ethics in business relationships. It focuses on the ethical obligations between employers and employees. Employers have responsibilities to treat employees fairly, provide a safe work environment, and respect employee rights. Employees have obligations to meet their job responsibilities and comply with company policies. An ethical workplace benefits both employers and employees by promoting cooperation, productivity, and a mutually supportive relationship.
This document discusses the concept of ethical banking. It begins by defining business ethics more broadly and noting that banks are now facing pressure to consider ethics and sustainability in their practices beyond just financial concerns. It then discusses how banks can promote sustainable development through their lending policies and products. Banks can support environmentally and socially responsible companies while also improving their own internal environmental performance. The document contrasts internal ethics, which focus on employee and customer well-being, with external ethics, which involve applying social and environmental screens to lending practices. Ethical banks aim to consider both internal and external ethics in their operations.
This document discusses institutionalizing ethics at the strategic, systems, and operational levels of an organization. It outlines four strategies for managing ethical performance: reactive, compliance, integrity, and total alignment. Systems for institutionalizing ethics include communication, awareness programs, ethics discussions, helplines, reporting systems, and newsletters. Key roles in ethics management are the CEO, ethics sponsor, ethics champion, ethics committee, ethics manager, and line managers. The goal of institutionalizing ethics is to gradually transform an organization's culture through commitment and sustained efforts.
This document discusses ethics in banking, specifically focusing on Landbank of the Philippines. It begins by defining business ethics and exploring two approaches - shareholder-focused and stakeholder-focused. It then discusses the concept of ethical banking, noting that banks play an important intermediary role in the economy and have the potential to support sustainability through lending policies, products, and internal practices. The document also explores how ethical banks differ from conventional banks in their emphasis on both internal ethics regarding employees and customers, as well as external ethics through socially and environmentally responsible practices.
Meaning of Business Ethics, Meaning of Corporate Governance, Importance of Business Ethics in business, Why Corporate governance is important?, Legal Laws Related to ethics and corporate governance, Importance of Corporate Governance.
If u want any other Slides please add in comment section.
The document discusses business ethics at Tata, including an introduction to the topics, corporate governance, code of conduct, and corporate social responsibility. It then focuses on Tata, providing details on its founding, industries, products, finances, and business ethics principles which guide the company. Tata aims to conduct business legally and ethically while benefiting communities.
This document discusses incorporating value-based approaches like ethics into corporate governance practices. It argues that compliance-based governance is insufficient and that integrating ethics can help address shortcomings. The paper explores institutionalizing ethics through mechanisms like establishing an ethics committee and codes of conduct. A case study of a Malaysian communications company found it had implemented several ethical mechanisms like a "Defalcation Committee" to handle ethical issues, showing how institutionalizing ethics can enhance corporate governance.
Using Henry Fayol's 14 Principles of management, how ITC Limited have succeeded in all sectors. I have described all principles with keeping ITC Limited as an example.
The document discusses the changing workforce and industrial relations. It begins by outlining reasons for changes in the workforce, such as globalization, new technologies, and shifting worker demographics and expectations. This is forcing companies to change their concepts and move from a focus on hours worked to productivity and employee engagement.
The essence of the changing workforce is discussed, focusing on how it is impacting trade unions and use of contract labor. Trade unions are playing a more cooperative role with companies. While contract labor provides flexibility, it also raises issues if labor laws are not followed.
The industrial relations scenario encompasses factors like collective bargaining, dispute resolution mechanisms, and labor legislation. Maintaining good relationships between management and workers is key.
PG in Delhi NCR | Stulity- A Student Utility PortalStulity India
Stulity.com is a website which runs by “RAJKAJ SERVICES PRIVATE LIMITED”. It is an initiative to provide FREE and TRUSTED information regarding student’s needs (services). Basically a student’s services search engine. We are committed that “students could not face any problems and empowering them through FREE and TRUSTED information”.
This chapter discusses business ethics and social responsibility. It defines business ethics as a set of moral principles guiding business conduct, and explains that ethical behavior is good for business because it leads to customer loyalty and low employee turnover. The chapter also defines social responsibility as a duty to act in the best interests of society. It describes businesses' social responsibilities to customers, employees, and the environment, as well as agencies that regulate areas like fair competition, equal treatment, and pollution control.
The Tata Group has an ethical code of conduct that outlines their core values of unity, responsibility, excellence, integrity and pioneering. The code provides guidance for employees, customers, communities, the environment, value chain partners, financial stakeholders, government and group companies. It emphasizes equal opportunities, human rights, anti-corruption, integrity, ethics and sustainability. The code is a living document that is updated periodically to address contemporary issues and ensure relevance to stakeholders.
14 Principles of Management by Henry Fayol applied to Tata Group with case studyAadishBhansari
This is PowerPoint Presentation on 14 Principles of Management proposed by Henry Fayol in his book "General and Industrial Administration".
Henry Fayol was a French mining engineer who turned to a leading Industrialist and a Successful Manager. He rose to the position of Chief Managing Director
In this book Henry Fayol has explained the 14 Principles of Management
14 Principles of Management are given below
1. Principle of Division of Work
2. Principle of Authority and Responsibility
3. Principle of Discipline
4. Principle of Unity of Command
5. Principle of Unity of Direction
6. Principle of Subordination of Individual Interest to Organizational Interest
7. Principle of Centralization
8. Principle of Remuneration
9. Principle of Scalar Chain
10. Principle of Order
11. Principle of Equity
12. Principle of Stability of Tenure
13. Principle of Initiative
14. Principle of Esprit de corpse (Team Work)
I Hope that all of you have liked the PPT
Like, Share and Comment
Corporate governance refers to the rules and processes by which companies are directed and controlled. It ensures transparency, accountability and protection of stakeholder interests. The objective of corporate governance is to maximize shareholder value while protecting other stakeholders. In India, corporate governance is regulated by the Companies Act and SEBI guidelines for listed companies. Business ethics comprise the principles that guide ethical behavior in business to balance stakeholder needs with profitability.
1. Baker Hughes established an organizational ombuds office (OOO) in 2012 to provide employees a safe place to discuss concerns confidentially and evaluate options. Over 1000 employees have utilized the OOO.
2. The OOO supports Baker Hughes' corporate social responsibility objectives by considering employee needs and well-being. It demonstrates the company's values are not just philosophical but guide how employees work.
3. Unlike human resources which represents company interests, the ombuds ensures confidentiality and neutrality. The OOO helps embed CSR into the company's operations and competencies to boost outcomes like retention and engagement.
The “Course Topics” series from Manage Train Learn and Slide Topics is a collection of over 4000 slides that will help you master a wide range of management and personal development skills. The 202 PowerPoints in this series offer you a complete and in-depth study of each topic. This presentation is on "Routes to Discipline".
IMPROVING CORPORATE GOVERNANCE USING CORPORATE SOCIAL RESPONSIBILITIES THROUG...Fahad Mahmud Mirza
Corporate Governance is generally a skeleton of rules and practices by which a board of directors ensures accountability, equality, and lucidity in the firm's relationship. Corporate Social Responsibility (CSR) is an effort to operate a company or a business organization in an economical and socially sustaining environment. This paper is written keeping in view, the major and minor bits necessary of administering a corporation governance and the increasing importance and adaptation of CSR in organizations. This paper discusses up to one-hundred vital pointers having positive effect on the framework of Corporate Governance, and later mentions a Spiral Model of Success, called CGSMS (Corporate Governance- Spiral Model of Success). Secondly, to start CSR department in some organizations, there should be some specific CSR performance measures and analysis tools.
Business Ethics and example company- TATARejoitJames
BUSINESS ETHICS:
ETHICS AND MEANING
BUSINESS ETHICS
HOW BUSINESS AFFECTS PROFITS
CONTRIBUTION OF ETHICS TO DIFFERENT ECONOMIC GROUPS
TATA COMPANY STUDY:
ABOUT TATA
ETHICAL BEHAVIOUR
CSR ACTIVITIES
This document discusses business ethics and the importance of ethics in business relationships. It focuses on the ethical obligations between employers and employees. Employers have responsibilities to treat employees fairly, provide a safe work environment, and respect employee rights. Employees have obligations to meet their job responsibilities and comply with company policies. An ethical workplace benefits both employers and employees by promoting cooperation, productivity, and a mutually supportive relationship.
This document discusses the concept of ethical banking. It begins by defining business ethics more broadly and noting that banks are now facing pressure to consider ethics and sustainability in their practices beyond just financial concerns. It then discusses how banks can promote sustainable development through their lending policies and products. Banks can support environmentally and socially responsible companies while also improving their own internal environmental performance. The document contrasts internal ethics, which focus on employee and customer well-being, with external ethics, which involve applying social and environmental screens to lending practices. Ethical banks aim to consider both internal and external ethics in their operations.
This document discusses institutionalizing ethics at the strategic, systems, and operational levels of an organization. It outlines four strategies for managing ethical performance: reactive, compliance, integrity, and total alignment. Systems for institutionalizing ethics include communication, awareness programs, ethics discussions, helplines, reporting systems, and newsletters. Key roles in ethics management are the CEO, ethics sponsor, ethics champion, ethics committee, ethics manager, and line managers. The goal of institutionalizing ethics is to gradually transform an organization's culture through commitment and sustained efforts.
This document discusses ethics in banking, specifically focusing on Landbank of the Philippines. It begins by defining business ethics and exploring two approaches - shareholder-focused and stakeholder-focused. It then discusses the concept of ethical banking, noting that banks play an important intermediary role in the economy and have the potential to support sustainability through lending policies, products, and internal practices. The document also explores how ethical banks differ from conventional banks in their emphasis on both internal ethics regarding employees and customers, as well as external ethics through socially and environmentally responsible practices.
Meaning of Business Ethics, Meaning of Corporate Governance, Importance of Business Ethics in business, Why Corporate governance is important?, Legal Laws Related to ethics and corporate governance, Importance of Corporate Governance.
If u want any other Slides please add in comment section.
The document discusses business ethics at Tata, including an introduction to the topics, corporate governance, code of conduct, and corporate social responsibility. It then focuses on Tata, providing details on its founding, industries, products, finances, and business ethics principles which guide the company. Tata aims to conduct business legally and ethically while benefiting communities.
This document discusses incorporating value-based approaches like ethics into corporate governance practices. It argues that compliance-based governance is insufficient and that integrating ethics can help address shortcomings. The paper explores institutionalizing ethics through mechanisms like establishing an ethics committee and codes of conduct. A case study of a Malaysian communications company found it had implemented several ethical mechanisms like a "Defalcation Committee" to handle ethical issues, showing how institutionalizing ethics can enhance corporate governance.
Using Henry Fayol's 14 Principles of management, how ITC Limited have succeeded in all sectors. I have described all principles with keeping ITC Limited as an example.
The document discusses the changing workforce and industrial relations. It begins by outlining reasons for changes in the workforce, such as globalization, new technologies, and shifting worker demographics and expectations. This is forcing companies to change their concepts and move from a focus on hours worked to productivity and employee engagement.
The essence of the changing workforce is discussed, focusing on how it is impacting trade unions and use of contract labor. Trade unions are playing a more cooperative role with companies. While contract labor provides flexibility, it also raises issues if labor laws are not followed.
The industrial relations scenario encompasses factors like collective bargaining, dispute resolution mechanisms, and labor legislation. Maintaining good relationships between management and workers is key.
PG in Delhi NCR | Stulity- A Student Utility PortalStulity India
Stulity.com is a website which runs by “RAJKAJ SERVICES PRIVATE LIMITED”. It is an initiative to provide FREE and TRUSTED information regarding student’s needs (services). Basically a student’s services search engine. We are committed that “students could not face any problems and empowering them through FREE and TRUSTED information”.
This chapter discusses business ethics and social responsibility. It defines business ethics as a set of moral principles guiding business conduct, and explains that ethical behavior is good for business because it leads to customer loyalty and low employee turnover. The chapter also defines social responsibility as a duty to act in the best interests of society. It describes businesses' social responsibilities to customers, employees, and the environment, as well as agencies that regulate areas like fair competition, equal treatment, and pollution control.
The Tata Group has an ethical code of conduct that outlines their core values of unity, responsibility, excellence, integrity and pioneering. The code provides guidance for employees, customers, communities, the environment, value chain partners, financial stakeholders, government and group companies. It emphasizes equal opportunities, human rights, anti-corruption, integrity, ethics and sustainability. The code is a living document that is updated periodically to address contemporary issues and ensure relevance to stakeholders.
14 Principles of Management by Henry Fayol applied to Tata Group with case studyAadishBhansari
This is PowerPoint Presentation on 14 Principles of Management proposed by Henry Fayol in his book "General and Industrial Administration".
Henry Fayol was a French mining engineer who turned to a leading Industrialist and a Successful Manager. He rose to the position of Chief Managing Director
In this book Henry Fayol has explained the 14 Principles of Management
14 Principles of Management are given below
1. Principle of Division of Work
2. Principle of Authority and Responsibility
3. Principle of Discipline
4. Principle of Unity of Command
5. Principle of Unity of Direction
6. Principle of Subordination of Individual Interest to Organizational Interest
7. Principle of Centralization
8. Principle of Remuneration
9. Principle of Scalar Chain
10. Principle of Order
11. Principle of Equity
12. Principle of Stability of Tenure
13. Principle of Initiative
14. Principle of Esprit de corpse (Team Work)
I Hope that all of you have liked the PPT
Like, Share and Comment
Corporate governance refers to the rules and processes by which companies are directed and controlled. It ensures transparency, accountability and protection of stakeholder interests. The objective of corporate governance is to maximize shareholder value while protecting other stakeholders. In India, corporate governance is regulated by the Companies Act and SEBI guidelines for listed companies. Business ethics comprise the principles that guide ethical behavior in business to balance stakeholder needs with profitability.
1. Baker Hughes established an organizational ombuds office (OOO) in 2012 to provide employees a safe place to discuss concerns confidentially and evaluate options. Over 1000 employees have utilized the OOO.
2. The OOO supports Baker Hughes' corporate social responsibility objectives by considering employee needs and well-being. It demonstrates the company's values are not just philosophical but guide how employees work.
3. Unlike human resources which represents company interests, the ombuds ensures confidentiality and neutrality. The OOO helps embed CSR into the company's operations and competencies to boost outcomes like retention and engagement.
The “Course Topics” series from Manage Train Learn and Slide Topics is a collection of over 4000 slides that will help you master a wide range of management and personal development skills. The 202 PowerPoints in this series offer you a complete and in-depth study of each topic. This presentation is on "Routes to Discipline".
This document discusses codes of ethics, including what they are, why they are important, and different types. It begins by defining ethics and explaining that a code of ethics is a set of guidelines to help professionals conduct business honestly and with integrity. A code outlines an organization's values and principles and the standards employees are expected to meet. Developing a code ensures employees behave respectfully and the organization's message of universal compliance is clear. The document then discusses three common types of codes: compliance-based, value-based, and codes among professionals. It provides steps to develop a code, including setting priorities, getting employee input, assigning oversight, and seeking expert advice. The purpose of a code is to provide guidance, especially in grey
The “Course Topics” series from Manage Train Learn and Slide Topics is a collection of over 4000 slides that will help you master a wide range of management and personal development skills. The 202 PowerPoints in this series offer you a complete and in-depth study of each topic. This presentation is on "Disciplinary Policy and Procedure ".
This document discusses codes of ethics and codes of conduct. It defines a code of ethics as a set of moral standards that guide employee behavior and decision-making. A code of conduct provides more specific guidelines about required and prohibited workplace behaviors. While a code of ethics focuses on values and principles, a code of conduct outlines rules for appropriate actions. Maintaining strong codes of ethics and conduct helps build trust within an organization and credibility with external partners and customers.
Business ethics is a branch of social science that deals with moral principles and values in business situations. It helps classify what is good and bad, and tells businesses to do good things and avoid harm. Business ethics provides a framework for conducting business within social, cultural, economic and legal limits. It is based on concepts like self-control, consumer protection, fair treatment, and not exploiting others. While business ethics should be voluntary, education and guidance are needed for its effective implementation.
The MTL Professional Development Programme is a collection of 202 PowerPoint presentations that will provide you with step-by-step summaries of a key management or personal development skill. This presentation is on "Laws, Rules, and Procedures" and will show you why developing fair, minimal, and agreed rules are the basis for effective discipline in your workplace.
Business Ethics: CHAPTER 1: INTRODUCTION TO BUSINESS ETHICSMAYURI LONDHE
Here are short notes on the requested topics:
a) Ethical Decision Making:
- Ethical decision making involves identifying the problem, generating alternatives, deciding on a course of action, and implementing it. It is important to consider all stakeholders and evaluate options based on ethical principles.
b) Ethics in Contemporary Business:
- Key aspects of ethics in modern business include integrity, loyalty, trustworthiness, honesty, respect, fairness, leadership, transparency, and cultivating an ethical organizational climate. Ethical values guide decision making and relationships with all stakeholders.
This document discusses business ethics and provides guidance on establishing an ethical work environment. It defines ethics and explains why business ethics are important. It also outlines key features of an effective compliance and ethics program, the role of a corporate ethics officer, how management can influence employee behavior, and a seven step process for ethical decision making. Finally, it includes a ten item checklist for managers to establish an ethical work environment in their organization.
Business ethics (also corporate ethics) is a form of applied ethics or professional ethics that examines ethical principles and moral or ethical problems that arise in a business environment. It applies to all aspects of business conduct and is relevant to the conduct of individuals and entire organizations.
CM 1010, Professional Communication 1 Course Learning.docxShiraPrater50
CM 1010, Professional Communication 1
Course Learning Outcomes for Unit IV
Upon completion of this unit, students should be able to:
2. Identify legal and ethical considerations in a global work environment.
2.1 Explain a code of conduct—its intentions and expectations.
2.2 Describe legal and ethical implications within a code of conduct.
7. Develop communication techniques that enhance employment opportunities.
7.1 Explain employee communication requirements for knowledge of harassment, discrimination,
and other infractions.
Reading Assignment
In order to access the following resource(s), click the link(s) below:
Sczesny, S., Formanowicz, M., & Moser, F. (2016). Can gender-fair language reduce gender stereotyping
and discrimination? Frontiers in Psychology, 7, 1-11. Retrieved from
http://go.galegroup.com.libraryresources.columbiasouthern.edu/ps/i.do?p=AONE&sw=w&u=oran9510
8&v=2.1&it=r&id=GALE%7CA442088246&asid=1ec0b283aace2f9b6b9c768871fa6e64
Unit Lesson
Please be sure to maximize your Internet browser so that you can view each individual lesson on a full
screen, ensuring that all content is made visible.
Click here to access the Ethical
Communication video.
Click here to access the Ethical Communication video transcript.
Click here to access Unit IV Lesson 1.
Click here to access the Lesson 1 transcript.
UNIT IV STUDY GUIDE
Ethics and Legal Considerations
http://go.galegroup.com.libraryresources.columbiasouthern.edu/ps/i.do?p=AONE&sw=w&u=oran95108&v=2.1&it=r&id=GALE%7CA442088246&asid=1ec0b283aace2f9b6b9c768871fa6e64
http://go.galegroup.com.libraryresources.columbiasouthern.edu/ps/i.do?p=AONE&sw=w&u=oran95108&v=2.1&it=r&id=GALE%7CA442088246&asid=1ec0b283aace2f9b6b9c768871fa6e64
https://online.columbiasouthern.edu/bbcswebdav/xid-76252792_1
https://online.columbiasouthern.edu/bbcswebdav/xid-76078350_1
https://online.columbiasouthern.edu/bbcswebdav/xid-76096207_1
https://online.columbiasouthern.edu/bbcswebdav/xid-76098209_1
CM 1010, Professional Communication 2
UNIT x STUDY GUIDE
Title
Click here to access Unit IV Lesson 2.
Click here to access the Lesson 2 transcript.
Click here to access Unit IV Lesson 3.
Click here to access the Lesson 3 transcript.
Click here to access Unit IV Lesson 4.
Click here to access the Lesson 4 transcript.
Suggested Reading
In order to access the following resource(s), click the link(s) below:
This article provides a look at how discrimination can occur.
Beck, C. (2016, February 2). Former Yahoo worker alleges anti-male discrimination. Christian Science
Monitor. Retrieved from
https://libraryresources.columbiasouthern.edu/login?url=http://search.ebscohost.com/login.aspx?direc
t=true&db=a9h&AN=112704049&site=ehost-live&scope=site
The following webpage goes over several guidelines for creating a code of conduct and provides useful
examples.
HR Council for the Nonprofit Sector. (n.d.). Po ...
This document discusses corporate ethics and governance. It defines ethical behavior as actions seen as morally correct by society. For companies, ethics describes their moral responsibilities to employees, shareholders, and communities. Compliance gaps can emerge when practices do not meet regulatory or ethical standards, so companies must stay vigilant. Ethics go beyond laws by providing guidance for moral dilemmas and are self-regulated rather than government-regulated. Examples of ethical self-regulation include codes of conduct for company directors and accountants that overlap with but expand on legislation. Company codes of conduct can enhance reputation, maintain high standards, clarify goals, and develop staff pride.
NCV 4 New Venture Creation Hands-On Support Slide Show - Module 3Future Managers
This slide show complements the learner guide NCV 4 New Venture Creation Hands-On Training by Bert Kirsten, published by Future Managers Pty Ltd. Visit our website at www.futuremanagers.net
1. The document discusses the importance of ethics in managerial life. It addresses who is responsible for creating ethics in an organization, the importance of ethics in management, and types of workplace ethics.
2. Managers play an important role in establishing the ethical tone of a company. They are responsible for what behaviors are acceptable and unacceptable for employees.
3. There are benefits to having ethics in management, such as satisfying employee needs, uniting employees and leadership, and protecting society. Adhering to ethical standards also benefits customers and the organization.
The “Course Topics” series from Manage Train Learn and Slide Topics is a collection of over 4000 slides that will help you master a wide range of management and personal development skills. The 202 PowerPoints in this series offer you a complete and in-depth study of each topic. This presentation is on "Alternatives to Discipline".
Professional conduct involves adhering to ethical standards and guidelines that are appropriate for one's profession. This document discusses professional conduct for teachers as an example, noting that they should serve as role models for students. Upholding professional standards is important as it creates a functional work environment with civility, respect, and trust. The document also outlines 10 tips for professional behavior, such as honesty, respect, integrity, and accountability. Maintaining high professional ethics can benefit one's career and reputation.
Workplace ethics are moral guidelines that shape a company's culture. Having strong ethics benefits a business through increased productivity, reputation, and attracting top talent. To introduce ethics, a company should define its ethical standards, develop a code of conduct, lead by example, train staff on ethical dilemmas, take action for violations, and regularly review the ethics program. Formalizing and enforcing ethics helps ensure employees internalize values and reflect them in their work.
This document discusses business ethics and values. It begins by asking whether companies truly apply their ethical values and codes of conduct. It then defines business ethics as the moral principles or guidelines that govern organizational conduct. The document notes that while making money is not wrong, how a business treats individuals and other organizations is important. It argues that good business ethics should be part of every business and discusses factors like a business's responsibility in its relationships with other entities. Overall, the document examines the concept of business ethics and their role and importance in organizations.
Business ethics refers to carrying out business according to one's moral principles and codes of conduct. It concerns decisions about right and wrong from a business perspective. Ethical decisions have implications for employee satisfaction, sales, costs, customers, and reputation. Some key ethical issues businesses face include employee treatment, customer interactions, environmental practices, and product safety. To guide ethical decision making, many businesses implement codes of conduct that establish principles for protecting rights, safety, the environment, truthful advertising, and financial integrity.
The Power Pics series from ManageTrainLearn and Slide Topics is a large collection of images for you to use in your documents, presentations, and commercial work. Each presentation gives you a single theme with 25 carefully-chosen images which you can then download to use in your work. You can use them to enhance the look of a slide, to create a mood, for a touch of drama, emotion, or wonder, to illustrate a topic, or as an effective background. If the license allows, you can use them to create new images and slides of your own. Of course, you can also just sit back, browse through them, and enjoy them as they are. Where presentations are concerned, great images are priceless because every one is worth a thousand words.
www.managetrainlearn.com
The Power Pics series from ManageTrainLearn and Slide Topics is a large collection of images for you to use in your documents, presentations, and commercial work. Each presentation gives you a single theme with 25 carefully-chosen images which you can then download to use in your work. You can use them to enhance the look of a slide, to create a mood, for a touch of drama, emotion, or wonder, to illustrate a topic, or as an effective background. If the license allows, you can use them to create new images and slides of your own. Of course, you can also just sit back, browse through them, and enjoy them as they are. Where presentations are concerned, great images are priceless because every one is worth a thousand words.
www.managetrainlearn.com
The Power Pics series from ManageTrainLearn and Slide Topics is a large collection of images for you to use in your documents, presentations, and commercial work. Each presentation gives you a single theme with 25 carefully-chosen images which you can then download to use in your work. You can use them to enhance the look of a slide, to create a mood, for a touch of drama, emotion, or wonder, to illustrate a topic, or as an effective background. If the license allows, you can use them to create new images and slides of your own. Of course, you can also just sit back, browse through them, and enjoy them as they are. Where presentations are concerned, great images are priceless because every one is worth a thousand words.
www.managetrainlearn.com
The Power Pics series from ManageTrainLearn and Slide Topics is a large collection of images for you to use in your documents, presentations, and commercial work. Each presentation gives you a single theme with 25 carefully-chosen images which you can then download to use in your work. You can use them to enhance the look of a slide, to create a mood, for a touch of drama, emotion, or wonder, to illustrate a topic, or as an effective background. If the license allows, you can use them to create new images and slides of your own. Of course, you can also just sit back, browse through them, and enjoy them as they are. Where presentations are concerned, great images are priceless because every one is worth a thousand words.
www.managetrainlearn.com
The Power Pics series from ManageTrainLearn and Slide Topics is a large collection of images for you to use in your documents, presentations, and commercial work. Each presentation gives you a single theme with 25 carefully-chosen images which you can then download to use in your work. You can use them to enhance the look of a slide, to create a mood, for a touch of drama, emotion, or wonder, to illustrate a topic, or as an effective background. If the license allows, you can use them to create new images and slides of your own. Of course, you can also just sit back, browse through them, and enjoy them as they are. Where presentations are concerned, great images are priceless because every one is worth a thousand words.
www.managetrainlearn.com
This document is a collection of 25 illustrations of skyscrapers from major cities around the world. It includes images of skylines from cities like Chicago, New York, Hong Kong, Dubai, and Shanghai. The images can be used freely for presentations, documents, and commercial work as long as attribution is provided. The collection provides a variety of skyscraper and cityscape photos that can be used to illustrate topics related to architecture, urban planning, and cities.
The Power Pics series from ManageTrainLearn and Slide Topics is a large collection of images for you to use in your documents, presentations, and commercial work. Each presentation gives you a single theme with 25 carefully-chosen images which you can then download to use in your work. You can use them to enhance the look of a slide, to create a mood, for a touch of drama, emotion, or wonder, to illustrate a topic, or as an effective background. If the license allows, you can use them to create new images and slides of your own. Of course, you can also just sit back, browse through them, and enjoy them as they are. Where presentations are concerned, great images are priceless because every one is worth a thousand words.
www.managetrainlearn.com
This document provides 25 stock images that can be used for presentations, training materials, and commercial work. The images cover a variety of themes and are sourced from Creative Commons licensed photos on Flickr. Each image is accompanied by its source URL and license information to ensure proper attribution. Users are free to incorporate the images into their work and modify them if permitted by the license. The collection aims to offer diverse visuals to illustrate various topics.
The Power Pics series from ManageTrainLearn and Slide Topics is a large collection of images for you to use in your documents, presentations, and commercial work. Each presentation gives you a single theme with 25 carefully-chosen images which you can then download to use in your work. You can use them to enhance the look of a slide, to create a mood, for a touch of drama, emotion, or wonder, to illustrate a topic, or as an effective background. If the license allows, you can use them to create new images and slides of your own. Of course, you can also just sit back, browse through them, and enjoy them as they are. Where presentations are concerned, great images are priceless because every one is worth a thousand words.
www.managetrainlearn.com
This document provides 25 images that can be used for training, presentations, and commercial work. The images cover various topics related to sharing, such as sharing a meal, sharing knowledge, and sharing a drink. The images come from sources with Creative Commons licenses that allow for commercial use. Attribution is provided for each image. Users are free to use the images in their documents and presentations and can modify them if permitted by the license.
The Power Pics series from ManageTrainLearn and Slide Topics is a large collection of images for you to use in your documents, presentations, and commercial work. Each presentation gives you a single theme with 25 carefully-chosen images which you can then download to use in your work. You can use them to enhance the look of a slide, to create a mood, for a touch of drama, emotion, or wonder, to illustrate a topic, or as an effective background. If the license allows, you can use them to create new images and slides of your own. Of course, you can also just sit back, browse through them, and enjoy them as they are. Where presentations are concerned, great images are priceless because every one is worth a thousand words.
www.managetrainlearn.com
The Power Pics series from ManageTrainLearn and Slide Topics is a large collection of images for you to use in your documents, presentations, and commercial work. Each presentation gives you a single theme with 25 carefully-chosen images which you can then download to use in your work. You can use them to enhance the look of a slide, to create a mood, for a touch of drama, emotion, or wonder, to illustrate a topic, or as an effective background. If the license allows, you can use them to create new images and slides of your own. Of course, you can also just sit back, browse through them, and enjoy them as they are. Where presentations are concerned, great images are priceless because every one is worth a thousand words.
www.managetrainlearn.com
The Power Pics series from ManageTrainLearn and Slide Topics is a large collection of images for you to use in your documents, presentations, and commercial work. Each presentation gives you a single theme with 25 carefully-chosen images which you can then download to use in your work. You can use them to enhance the look of a slide, to create a mood, for a touch of drama, emotion, or wonder, to illustrate a topic, or as an effective background. If the license allows, you can use them to create new images and slides of your own. Of course, you can also just sit back, browse through them, and enjoy them as they are. Where presentations are concerned, great images are priceless because every one is worth a thousand words.
www.managetrainlearn.com
The Power Pics series from ManageTrainLearn and Slide Topics is a large collection of images for you to use in your documents, presentations, and commercial work. Each presentation gives you a single theme with 25 carefully-chosen images which you can then download to use in your work. You can use them to enhance the look of a slide, to create a mood, for a touch of drama, emotion, or wonder, to illustrate a topic, or as an effective background. If the license allows, you can use them to create new images and slides of your own. Of course, you can also just sit back, browse through them, and enjoy them as they are. Where presentations are concerned, great images are priceless because every one is worth a thousand words.
www.managetrainlearn.com
The Power Pics series from ManageTrainLearn and Slide Topics is a large collection of images for you to use in your documents, presentations, and commercial work. Each presentation gives you a single theme with 25 carefully-chosen images which you can then download to use in your work. You can use them to enhance the look of a slide, to create a mood, for a touch of drama, emotion, or wonder, to illustrate a topic, or as an effective background. If the license allows, you can use them to create new images and slides of your own. Of course, you can also just sit back, browse through them, and enjoy them as they are. Where presentations are concerned, great images are priceless because every one is worth a thousand words.
www.managetrainlearn.com
The Power Pics series from ManageTrainLearn and Slide Topics is a large collection of images for you to use in your documents, presentations, and commercial work. Each presentation gives you a single theme with 25 carefully-chosen images which you can then download to use in your work. You can use them to enhance the look of a slide, to create a mood, for a touch of drama, emotion, or wonder, to illustrate a topic, or as an effective background. If the license allows, you can use them to create new images and slides of your own. Of course, you can also just sit back, browse through them, and enjoy them as they are. Where presentations are concerned, great images are priceless because every one is worth a thousand words.
www.managetrainlearn.com
The Power Pics series from ManageTrainLearn and Slide Topics is a large collection of images for you to use in your documents, presentations, and commercial work. Each presentation gives you a single theme with 25 carefully-chosen images which you can then download to use in your work. You can use them to enhance the look of a slide, to create a mood, for a touch of drama, emotion, or wonder, to illustrate a topic, or as an effective background. If the license allows, you can use them to create new images and slides of your own. Of course, you can also just sit back, browse through them, and enjoy them as they are. Where presentations are concerned, great images are priceless because every one is worth a thousand words.
www.managetrainlearn.com
The Power Pics series from ManageTrainLearn and Slide Topics is a large collection of images for you to use in your documents, presentations, and commercial work. Each presentation gives you a single theme with 25 carefully-chosen images which you can then download to use in your work. You can use them to enhance the look of a slide, to create a mood, for a touch of drama, emotion, or wonder, to illustrate a topic, or as an effective background. If the license allows, you can use them to create new images and slides of your own. Of course, you can also just sit back, browse through them, and enjoy them as they are. Where presentations are concerned, great images are priceless because every one is worth a thousand words.
www.managetrainlearn.com
The Power Pics series from ManageTrainLearn and Slide Topics is a large collection of images for you to use in your documents, presentations, and commercial work. Each presentation gives you a single theme with 25 carefully-chosen images which you can then download to use in your work. You can use them to enhance the look of a slide, to create a mood, for a touch of drama, emotion, or wonder, to illustrate a topic, or as an effective background. If the license allows, you can use them to create new images and slides of your own. Of course, you can also just sit back, browse through them, and enjoy them as they are. Where presentations are concerned, great images are priceless because every one is worth a thousand words.
www.managetrainlearn.com
The Power Pics series from ManageTrainLearn and Slide Topics is a large collection of images for you to use in your documents, presentations, and commercial work. Each presentation gives you a single theme with 25 carefully-chosen images which you can then download to use in your work. You can use them to enhance the look of a slide, to create a mood, for a touch of drama, emotion, or wonder, to illustrate a topic, or as an effective background. If the license allows, you can use them to create new images and slides of your own. Of course, you can also just sit back, browse through them, and enjoy them as they are. Where presentations are concerned, great images are priceless because every one is worth a thousand words.
www.managetrainlearn.com
How to Leverage AI to Boost Employee Wellness - Lydia Di Francesco - SocialHR...SocialHRCamp
Speaker: Lydia Di Francesco
In this workshop, participants will delve into the realm of AI and its profound potential to revolutionize employee wellness initiatives. From stress management to fostering work-life harmony, AI offers a myriad of innovative tools and strategies that can significantly enhance the wellbeing of employees in any organization. Attendees will learn how to effectively leverage AI technologies to cultivate a healthier, happier, and more productive workforce. Whether it's utilizing AI-powered chatbots for mental health support, implementing data analytics to identify internal, systemic risk factors, or deploying personalized wellness apps, this workshop will equip participants with actionable insights and best practices to harness the power of AI for boosting employee wellness. Join us and discover how AI can be a strategic partner towards a culture of wellbeing and resilience in the workplace.
Start Smart: Learning the Ropes of AI for HR - Celine Maasland - SocialHRCamp...SocialHRCamp
Speaker: Celine Maasland
In this session, we’ll demystify the process of integrating artificial intelligence into everyday HR tasks. This presentation will guide HR professionals through the initial steps of identifying AI opportunities, choosing the right tools, and effectively implementing technology to streamline operations. Additionally, we’ll delve into the specialized skill of prompt engineering, demonstrating how to craft precise prompts to enhance interactions between AI systems and employees. Whether you’re new to AI or looking to refine some of your existing strategies, this session will equip you with the knowledge and tools to harness AI’s potential in transforming HR functions.
Accelerating AI Integration with Collaborative Learning - Kinga Petrovai - So...SocialHRCamp
Speaker: Kinga Petrovai
You have the new AI tools, but how can you help your team use them to their full potential? As technology is changing daily, it’s hard to learn and keep up with the latest developments. Help your team amplify their learning with a new collaborative learning approach called the Learning Hive.
This session outlines the Learning Hive approach that sets up collaborations that foster great learning without the need for L&D to produce content. The Learning Hive enables effective knowledge sharing where employees learn from each other and apply this learning to their work, all while building stronger community bonds. This approach amplifies the impact of other learning resources and fosters a culture of continuous learning within the organization.
Building Meaningful Talent Communities with AI - Heather Pysklywec - SocialHR...SocialHRCamp
Speaker: Heather Pysklywec
Digital transformation has transformed the talent acquisition landscape over the past ten years. Now, with the introduction of artificial intelligence, HR professionals are faced with a new suite of tools to choose from. The question remains, where to start, what to be aware of, and what tools will complement the talent acquisition strategy of the organization? This session will give a summary of helpful AI tools in the industry, explain how they can fit into existing systems, and encourage attendees to explore if AI tools can improve their process.
AI Considerations in HR Governance - Shahzad Khan - SocialHRCamp Ottawa 2024SocialHRCamp
Speaker: Shahzad Khan
This session on "AI Considerations in Human Resources Governance" explores the integration of Artificial Intelligence (AI) into HR practices, examining its history, current applications, and the governance issues it raises. A framework to view Government in modern organizations is provided, along with the transformation and key considerations associated with each element of this framework, drawing lessons from other AI projects to illustrate these aspects. We then dive into AI's use in resume screening, talent acquisition, employee retention, and predictive analytics for workforce management. Highlighting modern governance challenges, it addresses AI's impact on the gig economy as well as DEI. We then conclude with future trends in AI for HR, offering strategic recommendations for incorporating AI in HR governance.
The Rules Do Apply: Navigating HR ComplianceAggregage
https://www.humanresourcestoday.com/frs/26903483/the-rules-do-apply--navigating-hr-compliance
HR Compliance is like a giant game of whack-a-mole. Once you think your company is compliant with all policies and procedures documented and in place, there’s a new or amended law, regulation, or final rule that pops up landing you back at ‘start.’ There are shifts, interpretations, and balancing acts to understanding compliance changes. Keeping up is not easy and it’s very time consuming.
This is a particular pain point for small HR departments, or HR departments of 1, that lack compliance teams and in-house labor attorneys. So, what do you do?
The goal of this webinar is to make you smarter in knowing what you should be focused on and the questions you should be asking. It will also provide you with resources for making compliance more manageable.
Objectives:
• Understand the regulatory landscape, including labor laws at the local, state, and federal levels
• Best practices for developing, implementing, and maintaining effective compliance programs
• Resources and strategies for staying informed about changes to labor laws, regulations, and compliance requirements
Becoming Relentlessly Human-Centred in an AI World - Erin Patchell - SocialHR...SocialHRCamp
Speaker: Erin Patchell
Imagine a world where the needs, experiences, and well-being of people— employees and customers — are the focus of integrating technology into our businesses. As HR professionals, what tools exist to leverage AI and technology as a force for both people and profit? How do we influence a culture that takes a human-centred lens?
Watch this expert-led webinar to learn effective tactics that high-volume hiring teams can use right now to attract top talent into their pipeline faster.
Your Guide To Finding The Perfect Part-Time JobSnapJob
Part-time workers account for a significant part of the workforce, including individuals of all ages. A lot of industries hire part-time workers in different capacities, including temporary or seasonal openings, ranging from managerial to entry-level positions. However, many people still doubt taking on these roles and wonder how a temporary part-time job can help them achieve their long-term goals.
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The Course Topics series from Manage Train Learn is a large collection of topics that will help you as a learner
to quickly and easily master a range of skills in your everyday working life and life outside work. If you are a
trainer, they are perfect for adding to your classroom courses and online learning plans.
COURSE TOPICS FROM MTL
The written content in this Slide Topic belongs exclusively to Manage Train Learn and may only be reprinted
either by attribution to Manage Train Learn or with the express written permission of Manage Train Learn.
They are designed as a series of numbered
slides. As with all programmes on Slide
Topics, these slides are fully editable and
can be used in your own programmes,
royalty-free. Your only limitation is that
you may not re-publish or sell these slides
as your own.
Copyright Manage Train Learn 2020
onwards.
Attribution: All images are from sources
which do not require attribution and may
be used for commercial uses. Sources
include pixabay, unsplash, and freepik.
These images may also be those which are
in the public domain, out of copyright, for
fair use, or allowed under a Creative
Commons license.
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INTRODUCTION
Just as in society at large, where morals, laws and accepted
ways of behaviour are necessary for people to live together,
so, in the microcosm of society that an organisation is,
similar codes of conduct are necessary to ensure freedom
with responsibility and individuality with the common good.
In times of unprecedented change, the art of managing is to
find ways to encourage people to question, overturn and
break rules within a framework of order and discipline.
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CONFORMANCE
There is a range of conformance requirements which
organisations place on employees.
These are...
1. the laws of the land which can encompass employment
laws, including safety laws, financial laws and criminal laws
2. rules of behaviour as laid down by the organisation
3. standards of performance which are reasonably expected
in any particular job
4. targets of performance at either individual levels or group
levels
5. guidelines, procedures and systems which employees
should follow in order to do the job
6. norms, values and cultures which employees need to
conform to as part of the way the organisation does things.
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LAWS OF THE LAND
The employees of an organisation are subject to the laws of
the land when they are at work. The organisation - through
its owners and managers - are also subject to the laws of the
land. Today those laws may include not just national Acts of
Parliament and common law but international law as well.
There is a range of different types of law that affect people
in work. These include...
1. Company laws
2. Employment laws
3. Finance laws
4. Business laws
5. Criminal laws
6. Environment laws
7. Safety laws
8. Specific industry laws.
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RULES OF BEHAVIOUR
Rules are the "musts" in an organisation. They are the
collection of behaviours thought necessary to ensure the
best ways of working together and complying with laid-
down practices.
Rules may be either explicitly expressed or implicitly
understood.
Explicitly expressed rules include...
1. compliance with procedures and regulations, eg you
must not operate machines without guards in place
2. compliance with conditions of work, eg you must be at
work two minutes before starting time
3. compliance with best practice, eg you must keep work
areas clean.
Implicitly understood rules are mainly based on moral
imperatives of right and wrong, eg you must not steal, you
must not lie, you must not cheat.
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CODES OF CONDUCT
Codes of Conduct are explicit statements of how employees
are expected to behave in their organisations particularly in
the areas of business ethics, personal morality, relationships
and honesty. Some people see them as an updated version
of rules of behaviour, filling in the gaps left by schools,
families and church.
In a survey of 178 top UK companies, the Institute of
Business Ethics found that the number of organisations
using codes of conduct had risen from 18% in 1987 to 57%
in 1998.
"Years ago it was accepted that dishonesty was wrong but
now it is more likely to be seen as clever. People need a
code of conduct to make clear what is acceptable and what
is not." (Stanley Kiaer)
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CRIMES AND PUNISHMENTS
In the past, workplace rules were based on listing
misdemeanours and what would happen to employees if
they were caught breaking the rules. The following rules and
penalties are taken from the 1865 rulebook of the
Buckingham foundry works.
1. For smoking in the works: 1s 0d
2. For introducing a stranger into the works without leave:
2s 6d.
3. For taking another person's tools without their
permission: 0s 6d.
4. For striking any person in the works: 2s 6d.
5. For washing, putting on his coat or leaving work before
the appointed time: 0s 6d.
6. For defacing a machine: 2s 6d.
7. For swearing or using indecent language: 1s 6d.
8. For reading a book or newspaper in the working hours: 0s
6d.
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TABOOS
Different societies at different times have experienced what
happens when a bad law or excessive laws are passed.
Without the willing consent or support of the people, they
become ignored, broken and ridiculed. Prohibition in the
United States in the 1920's and 30's is one example; the UK
Poll tax another.
Excessive rule-making in particular becomes counter-
productive after a certain point. The authorities themselves
then become legitimate targets of protest. Down the
centuries, people have equated excessive rule-making with
excessive rule-breaking.
"The more taboos and restrictions there are in the world,
the poorer the people will be. The more laws and
regulations are made prominent, the more thieves and
robbers there will be." (Lao-Tzu 600BC)
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SENSIBLE STANDARDS
Sensible rules are those that are acceptable to most people
and so not likely to give rise to disciplinary problems.
Sensible rules are those which are...
1. workable. Rules should be relevant, realistic and
enforceable.
2. agreed. Rules should be part of the initial terms of
working, new rules should be agreed through the
normal process of consultation.
3. positively expressed. Rules should be stated in positive
terms so that preferred behaviours are indicated, rather
than negative terms.
4. reasonable. Rules that have explanations are more
likely to be accepted than those without.
5. minimal. The fewer rules the better for both
supervision and staff.
6. widely publicised and followed through.
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STANDARDS AND SKILLS
Standards are levels of work performance. They can be set
at organisational, group and personal level. So an individual
may do well as a member of a team but still under-perform
in relation to what he or she could do.
Although standards are based on skills, the standard we
perform to in an organisation is complicated. Performance
depends on motivation (do we want to?), personal talent
and training (do we have the natural or learned ability?),
and team dynamics (does the team help us perform?).
Standards may be laid down at three benchmarks: minimum
standard, average standard and excellent standard. It is
likely that continuous performance at or below minimum
level will result in some form of action by management at
some stage.
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MEETING STANDARDS
Standards of work originate from three sources:
1. Industry and professional standards. In recent years,
particularly since the advent of National Vocational
Qualifications (NVQ's), industry-wide professions have laid
down the standards expected of those in the workplace.
2. Company and quality standards. Standards set within the
organisation itself are likely to be based on the quality
standards expected by the organisation's customers.
3. Personal standards. In addition to professional and
company standards, we each may set our own levels of
minimum, average and excellent standards. In groups, these
may be kept low to take into account the poorest performer.
Personal standards may by contrast be exceptionally high.
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IMPROVING STANDARDS
The aim of all people management is to encourage people
to work to consistently high standards. To accomplish this,
you need to...
1. Let everyone know what normal standards are but
encourage individuals to perform to their own personal
best
2. Relate the importance of reaching standards to one of
the following: customer service; organisational
efficiency; personal development
3. Where people fail to meet minimum standards
regularly, consider training, coaching and instructing
before considering discipline
4. Use the SMART mnemonic to specify standards: ie
specific, measurable, achievable, realistic and time-
bounded
5. Practise the highest standards yourself and let others
see you doing so.
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TARGETS
Some jobs use targets instead of standards to measure work
performance. These include sales jobs, managers in
Management by Objectives schemes (MBO) and production
operators who are set output targets.
The difference between targets and standards is that
performance is measured on outputs rather than inputs: if
the target is achieved (whatever the standard used to
achieve it), then performance is satisfactory.
It is likely that where employees consistently fail to hit
target, some form of work review will be necessary.
Although this is best considered in terms of internal
organisation, (eg are the right people in the right jobs?),
disciplinary measures are often used to deal with the
problem.
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GUIDELINES
Guidelines and workplace procedures are the more explicit,
and often written, ways in which standards of behaviour and
work performance are expected to be carried out.
Laying down guidelines on how employees should perform
has the advantage that...
1. it is easier to teach and train large numbers of people
2. it results in a consistent standard
3. it makes the job of supervision and control easier.
The main disadvantage of laying down guidelines is that a
standardised way of performing is usually an average or
mediocre one and does not encourage employees to reach
for the highest standard possible.
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OPERATING A TILL
The following guidelines were used as the standard till
operating procedure at Marks and Spencer’s stores. They
were the prescribed way for cashiers to ring up any item.
1. Welcome the customer.
2. Enter the coded digit number for each product into the
till.
3. Check the till price with the product price.
4. State the price to the customer. If there is a discrepancy
call the supervisor.
5. Press the "item" key.
6. Press the "subtotal" key.
7. Tell the customer how much there is to pay.
8. Place the product to one side.
9. Ask the customer how they would like to pay.
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NORMS
Norms, values and culture describe the difficult-to-define
notion of "the way we do things around here". They may
also be described as "custom and practice".
Norms, values and cultures, while not being specific in the
way that rules and guidelines are, are just as important for
the way people behave. People who do not fit in with the
organisation's way of working, even if they possess the skills
and motivation, are likely at some point to be in conflict
with the organisation. Disciplinary action may be vital either
to enforce compliance with the way the organisation works
or to sever the relationship altogether.
The word "norm" comes from the Latin "norma" which
originally was a carpenter's tool for measuring right angles.
"Normal" derives from this root, meaning "according to
rule", "not deviating from standard".
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MODELS OF CULTURES
Terence Deal and Allan Kennedy researched the link
between organisational cultures and individual behaviour.
They discovered that where culture and behaviour were
compatible, companies performed better than where there
was a mismatch.
Deal and Kennedy placed organisations into four types of
groups based on the level of risk in decision taking (high or
low) and on the level of feedback (rapid or delayed) of those
decisions.
They called their four types of culture...
1. Work hard, play hard (low risk, rapid feedback)
2. Process (low risk, delayed feedback)
3. Tough guy (high risk, delayed feedback)
4. Bet-your-company (high risk, rapid feedback)
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WORK HARD, PLAY HARD
A "work hard, play hard" culture is one of low risk in
decision-taking and high feedback on those decisions. Of the
four types of organisational culture described by Deal and
Kennedy, it is the most high-powered and exciting.
This type of culture is typified by...
• a world of fun and action
• friendly, hail-fellow-well-met types
• heroes found amongst the super salesmen and women
who get results
• flash image (Gucci suits, Armani shoes)
• quick-fix solutions; a love of trendy gadgets
• quick-talkers
• short-term perspective
• fast socialising together.
Examples: sales, retail, computers, property
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PROCESS
A "process" culture is one of low risk in decision-taking and
delayed feedback on those decisions. Of the four types of
culture described by Deal and Kennedy, it is the most un-
businesslike and risk-free.
This type of culture is typified by...
• the world of little risk and little feedback
• the empty in-tray as a benchmark to how well you work
• heroes who are orderly, punctual, attend to detail and
protective
• long hours, boring work
• people who dress according to rank
• people who like to discuss memos
• people who enjoy process sports, such as swimming.
Examples: banking, insurance, local authority
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Laws and Rules
Effective Discipline
MTL Course Topics
TOUGH GUY
A "tough guy" culture is one of high risk in decision-taking
and delayed feedback on those decisions. Of the four types
of culture described by Deal and Kennedy, it is the most
individualistic.
This type of culture is typified by...
• the world of fast fortunes
• individualism and tough negotiation
• little dwelling on past mistakes
• short-term in orientation
• people who dress in the current fashion
• people who like sports or pastimes they can win at eg
tennis, chess
• people who enjoy point-scoring off each other.
Examples: consultancy; advertising; entertainment
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Laws and Rules
Effective Discipline
MTL Course Topics
BET YOUR COMPANY
A "bet-your-company" culture is one of high risk in decision-
taking and quick feedback on those decisions. Of the four
types of culture described by Deal and Kennedy, it is the
most enduring and reliable.
This type of culture is typified by...
• the world of high-stake decisions and long waits for
payoffs
• people who can endure long-term ambiguity
• people who always double-check their decisions
• slow changes
• strong respect for authority
• people who can generate high-quality inventions
• people who like sports where the outcome is unclear
until the end eg golf.
Examples: oil, aerospace, the military