www.lattice-engines.com
This is a presentation created for Lattice Engines. Lattice Engines provides predictive customer-insight systems used by sales and marketing professionals to better target and engage their customers across all touch-points, e.g direct, web, mail, indirect, etc. The company's SaaS solutions integrate customer information across multiple data-sources to predict and recommend the next best action at each stage of the customer lifecycle. Typical Lattice customers experience a revenue lift of 10-15% within six months of deployment.
3. Marketing Challengesin a B2B environment B2B Marketing offers several unique challenges. B2B Customers ≠B2C Customers Less Emotion (Less Loyalty, Impulsiveness) Rational Methodological Complex Expensive High Risk Analytical Coordinated Longer Cycle More Factors, Varying Customer Demands, More Customizations Forethought, Planning Larger Purchases & Customer Acquisition Requires more info/ proof Greater Implications for Failure Many Stakeholders, Multiple Decision-Makers & Influencers Longer Time to Purchase
4. Marketing Challengesin a B2B environment B2B Consumer Lifecycle Stages & Strategy Conversation Content Community Customer Council BRAND EVANGELISM Implementation; Support; Follow-up; Surveys; WoM; Referral Offers; Discounts; Up-Sell Live Demos; Research; Competitive Advantages; Proposals; Pricing Industry-Specific Education; Webinars; White Papers; Examples; Lead Generation; Lead Nurturing (Landing Pages, Micro Sites; E-Mails) Basic Education; Problem Identification; Broad-Based Solution; Branding (Web Ads, SEM, Viral) Joining conv. where prospects are; Less Formal (Social Media, Blogging) Wednesday, May 19, 2010
5. Online Marketing Opportunities Website Email Marketing Display Advertising Search Engine Marketing (SEO & Paid SEM) Social Media & Buzz Generation Wednesday, May 19, 2010
6. Online Marketing OpportunitiesWebsite Opportunities More Personal (Inviting Website) About Us | Profile Pictures | Company History | Timeline More Simplified (Understandable Solutions) Descriptions | Demos (w/Audio) | Examples More Information White Papers | Video | Keywords | More PR More Credibility Certifications | Badges | Partnerships | Testimonials Wednesday, May 19, 2010
7. Online Marketing OpportunitiesE-Mail Marketing Current E-Mail Marketing Efforts? Current E-Mail Marketing Goals? Awareness? Cultivation? Education? Specific Action? Tailored? Buying Stage; Industry; Geography; Career Level Current Reporting? Wednesday, May 19, 2010
8. Online Marketing OpportunitiesDisplay Advertising Targeted Display Ads Based on: Location/ Action (Increased Relevancy) Landing Pages Relevance: Specific (Product, Industry), Design, Copy, Actionable Rich Media Display Increased: Attention, Interaction, Recollection Design: Audio, Video (Demo), Permission-Based (higher quality) Leads: Embedded Form, Fewer Steps to Submit, Higher Quality Wednesday, May 19, 2010
9. Online Marketing OpportunitiesSearch Engine Marketing Search Engine Optimization (Natural/ Organic) Pay-Per-Click Pay For Inclusion Wednesday, May 19, 2010
34. 58% react to content they see in social formatsThe numbers are very high compared to other groups surveyed, and the level of participation for business purposes is also very high. Wednesday, May 19, 2010
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37. Online Marketing OpportunitiesSocial Media Tools Flickr Photobucket FB Photos Zooomr Picasa Wikipedia Wikia Wetpaint Twiki… Twitter FB Status LinkedIn Status Plaxo Status Jaiku Pownce Widgetbox Spring Widgets Widgepedia Yahoo Widgets Slide… HUBS PRODUCTION MOBILE STREAMING Google Reader NewzCrawler FeedDemon Bloglines… Last.fm iTunes Utterz Wordpress Blogger Tumbler TypePad FB Notes Moveable Type Slideshare Scribd Google Docs Facebook LinkedIn Myspace Facebook Pages Wednesday, May 19, 2010
38. Online Marketing OpportunitiesSocial Media Strategy Note: Most SM activities are useful in Demand Generation Recommendation: Simplify Contact Methods for Prospects. In all SM activity, ensure that one of the following is readily available: Lead Submission Form; Links to Relevant Landing Pages; Contact Information
39. Online Marketing OpportunitiesSocial Media Strategy: YouTube Example Utilizing YouTube as part of a Social Media strategy Every Day on YouTube: Hundreds of millions of viewers (over 2 billion views daily) Hundreds of thousands of uploads Every minute, 24 hours of video is uploaded to YouTube.
50. Marketing Priorities Fluency: Lattice Engines Business & Solutions Fluency: Marketing Planning, Activities, Strategies Establishing Specific Business Goals & Timeframe Prioritizing Top Marketing Opportunities (Issues) Implementing High Value Improvements Determining More Advanced Opportunities Implementing Strategies That Best Meet Goals CANI: Constant And Never-ending Improvement Wednesday, May 19, 2010
51. Questions Top 3 Business Goals (1-5 Years)? Current Marketing Efforts? Segmentation? Marketing Budget: Percent Online? Marketing Position/ Department? Wednesday, May 19, 2010