My closing keynotes at the 7th Pharma Supply Chain and Logistics Innovation Programme on May 11th in Basel, Switzerland.

1. LAST MILE CHALLENGES
IN SUPPLY CHAIN
7th Pharma Supply Chain & Logistics Innovation
Programme 10–11 May 2022 – Courtyard Basel by Marriott,
Switzerland
Philippe GERWILL, Executive
Advisor

2. AGENDA
1. Key last mile challenges
2. Lessons from a pandemic
3. Improving last mile delivery models
4. Alternative last mile delivery models
5. Q&A

3. A FEW KEY PROBLEMS THAT MAKES
THE LAST MILE ALWAYS THE LONGEST
• Cost of last mile deliveries
• Lack of transparency
• Poor granular tracking
• Failed deliveries
• Inefficient routing and lack of route optimization
• Unpredictability in transit
• Lack of proper delivery infrastructure
• Outdated delivery tools and technologies
KEY LAST MILE CHALLENGES

4. SOME OF THE KEY CHANGES
(VACCINES)
• High costs were not THE key challenge anymore
• Cold chain challenges became standard
• Higher investments
• Shifts in demand planning including the patients
• Adding manufacturing facilities
• Transforming the distribution network
• Opening new small and big vaccination centers
• Adding additional resources and manpower (doctors,
pharmacists, volunteers etc…)
LESSONS FROM A PANDEMIC

5. KEY AXES TO ADDRESS
• Improve customer-warehouse proximity
• Additional cold chain capacity preparation
• Ship smaller volumes
• Communicate with communities
• Invest in technology for delivery optimization
• Optimize delivery vehicle routes and dynamic vehicle
routing
• Communicate with customers in real-time
• Tap into local courier network
• Implement effective real-time delivery tracking system
IMPROVING LAST MILE DELIVERY MODELS

6. LEVERAGING ADDITIONAL
INNOVATIONS
• Artificial intelligence and last mile logistics
• Alternative transportation and logistics methods
• Drones
• Delivery robots
• Harness the gig economy transportation workforce via
crowdsourcing apps
• Parcel delivery lockers
• Smart mailboxes
• IoT, RFID, sensors and smart technology providing parcel
traceability
ALTERNATIVE LAST MILE DELIVERY MODELS

7. CONTACT INFORMATION
QUESTIONS & ANSWERS
Philippe GERWILL
philippe.gerwill@fusion-cons.com
philippe.gerwill@gmail.com
Mobile: +33 6 06 92 84 79