Project report on Labor Welfare of Kribhco employees in 2013, a full time 6 weeks training with my deep effort, collecting the data from my observtions and reports.

1. SHERWOOD COLLEGE OF PROFESSIONAL
MANAGEMENT
A SUMMER TRANING REPORT
ON
“LABOUR WELFARE”
SUBMITTED IN THE PARTIAL FULFILLMENT OF THE DEGREE OF
BACHELOR’S OF BUSINESS ADMINISTRATION
UNDER THE GUIDANCE OF:-
Mr. Saurabh Rawat
SUBMITTED BY:-
VIPUL SACHAN
BBA-5 SEMESTER

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ROLL NO:- 11072101057
ACKNOWLEDGEMENT
Summer training is the most vital part of an BBA course, both as a link
between theory and actual industrial practices as well as an opportunity for
hands on experience in corporate environment. I therefore, consider myself
fortunate to receive the training in an esteemed organization viz.
KRISHAK BHARTI COOPERATIVE LIMITED. Yet the opportunity
could not have been utilized without the guidance and support of many
individuals who although held varied positions, but were equally instrument
for although completion of my summer training.
Mr. Saurabh Rawat and also thanks to all my faculty members and
my Parents and friends. However, I accept the sole responsibility errors of
omission and would be extremely grateful to readers of this project report if
they bring such mistake to my notice.
VIPUL SACHAN
(BBA Vth SEM)

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PREFACE
I consider myself very fortunate to get the opportunity to conduct the
training approval and project assignment by KRISHAK BHARTI
COOPERATIVE LIMITED. I got opportunity to get a practical exposure into
actual environment and it provides me the golden opportunity to make my
theoretical concept of Recruitment and selection process in a more clear
way.
I am very much thankful to MR. V.P Singh (Manager HR) for providing
me the opportunity to do the training in the KRIBHCO. Also, thankful to all
the officials at KRIBHCO for their cooperation during my training for
providing me necessary information without which this project report would
not have been completed.
I have gone through various sites, Research Books, Magazines and
Newspapers to get the accurate information for analysis and tried to find
the best conclusion.

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EXECUTIVE SUMMERY
KRIBHC is one of the biggest co-operative sectors of Asia which
manufacture fertilizer. KRIBHCO has setup a fertilizer complex to
manufacture urea, ammonia& bio-fertilizer at Hazira in the state of Gujrat,
on the bank of river Tapti, Nearka was villege, 15 kms from Surat railway
station on Surat Hazira state highway. During the training period from 15
Jun to 30 July, we have studied different departments at KRIBHCO. I
Observed different activities of them. I have studied hrd, marketing and
personnel & administration. Activities of hrd department are mainly
concerned with training activities, hr planning & other hr activities. Main
activities of f&a department are financial planning, capital &revenue
budgeting, ratio analysis. Marketing department is mainly concerned with
pricing policies, sales promotion, sales & demand forecasting activities of
personnel& administration department are to do recruitment &selection.
Performance appraisal, promotion & all administration activities of
KRIBHCO township. In short, KRIBHCO handles its all functions efficiently.
It operates at its effective level by performing the sequence of operations,
and acquires the maximum profits among leading manufactures of
fertilizers-urea.

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TABLE OF CONTENT
S.N CONTENT PAGE NO.
1 COMPANY PROFILE 7-19
 Introduction
 Organization Structure
 Products of the company
2 INTRODUCTION 20-25
 Labour Welfare
 Objective of Labour Welfare activity
 Importance of Labour Welfare activity
 Reason for labour welfare activity in India
3 WELFARE FACILITY 26-37
 Welfare facility provided to employees
 Medical Facilities
 House rent allowance
 Perks and allowance
 Welfare programs in area Office KRIBHCO
4 RESEARCH METHODOLOGY 38-44
 Research design used
 Sampling technique used
 Method used for data collection
5 DATA ANALYSIS 45-60
6 SUGGESTIONS AND LIMITATIONS 61-63
7 QUESTIONNAIRE 64-72

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8 CONCLUSION 73
9 BIBLIOGRAPHY 74
COMPANY PROFILE

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Introduction
Krishak Bharati Cooperative Ltd. has setup a Fertilizer Complex to
manufacture Urea, Ammonia & Bio-fertilizers at Hazira in the State of
Gujarat, on the bank of river Tapti, 15 km from Surat city on Surat – Hazira
State Highway.
Late Smt. Indira Gandhi, former Prime Minister of India laid the
Foundation Stone on February 5, 1982.
Krishak Bharati Cooperative Ltd. is a Multi-state Cooperative
Society registered under the Multi-State Cooperative Societies (MSCS) Act,
2002 (39 of 2002) and is a fertilizer production unit in the Cooperative
Sector and as per item 5 of Schedule II to Rule 3 of the Government of
India (Allocation of Business) Rules is under the administrative
responsibility of the Department of Fertilizers. KRIBHCO is primarily a

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fertilizer production cooperative having production unit at Hazira
(Surat) in the state of Gujarat. The capacity of the plant is being revamped
to produce additional 4.65 Lakh MT of Urea.The total Urea production
capacity shall be 21.65 Lakh MT of Urea after revamp.
KRIBHCO had also entered into Logistics Business, Oman India
Fertilizer Complex (OMIFCO), Diversification into Power Sector, Insurance
Sector etc. OMIFCO is the first overseas JV project of the company in
which KRIBHCO holds 25 % equity. Besides, KRIBHCO has also made
realignment in its corporate strategy and internal operations revamping to
meet the challenges in the liberalized/globalized economy. Illustration for
this is turn-around of loss making Krishak Bharati Seva Kendra (KBSKs)
and Seed Processing Units (SPUs) into profit centers.

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MISSION
To act as a catalyst to agricultural and rural development by selecting,
financing and managing project that are both socially desirable and
commercially profitable.
VISION

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We want to be a world class organization that represents the farmer
community and maximizes returns to them through specialization in
agricultural inputs and products and other diversified businesses that
maximize stakeholder value.
OBJECTIVE
1) To strengthen cooperative system.
2) To enhance the urea installed capacity and increasing its market
share.
3) To ensure optimum utilization of existing plant and machinery.
4) To diversify into other core sectors like Power, Port, Infrastructure,
Rural Retail, etc.
5) Transfer of technology for modern farming and improving farmers
livelihood.
6) To educate and train farmers, provide free testing facilities for soil
nutrients and irrigation water.

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ORGANIZATIONAL STRUCTURE

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PRODUCTS OF THE COMPANY
1)UREA
Urea is a white crystalline substance
with the chemical formula CO(NH2)2;

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It is highly water soluble and contains
46% nitrogen. It was the first organic
compound ever synthesized by chem.-
-ists; this was accomplished in the early
1800s. it is produced in Prilled as well
as in Granular forms.
2)BIO FERTILISERS
Bio-fertilizers, more commonly
known as microbial inoculants, are
artificially multiplied cultures of certain
soil organisms that can improve soil

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fertility and crop productivity. Although
the 3 beneficial effects of legumes in
improving soil fertility was known
since ancient times and their role in
biological nitrogen fixation was
discovered more than a century ago,
commercial exploitation of such biological processes is of recent interest
and practice.
3)AMMOIA
Ammonia is a compound of nitrogen and hydrogen represented as NH3. It
is a colourless gas with a characteristic pungent odour. It is produced by
the process called Haber Process. Two molecules of hydrogen gas reacts

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with one molecule of nitrogen gas to produce two molecules of
ammonia as given below: 3H2 + N2 ? 42NH3
Ammonia is produced using steam reforming process. The
technology is supplied by Kelloggs, USA. The installed capacity of
ammonia plants is 10.02 Lakh MT per annum and expected to increase to
12.47 Lakh MT per annum post-revamp. Carbon Dioxide is the by- product
of ammonia plant which is used for Urea production in Urea plant annum
post-revamp. Carbon Dioxide is the by- product of ammonia plant which is
used for Urea production in Urea plant.
4) ARGON
Argon is a colorless, odorless, non-flammable, non-reactive, inert gas.
Argon is used in critical industrial processes such as the manufacturing of
high quality stainless steels and production of impurity-free silicon crystals

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for semi-conductor manufacture. Argon is also used as an inert filler
gas for light bulbs and as a dry, heavier-than-air-or-nitrogen filler for the
space between glass panels in high-efficiency multi-pane windows.
Kribhco has also installed Liquid argon production unit at the site. The Plant
is designed to process 7,000 Nm3/hr Feed Gas (containing 12 to 14%
Argon) to produce liquid Argon with a purity of min. 99.9995 vol % minimum
(5 ppm max. impurity) and a guaranteed recovery rate of 94% of the argon
contained in the feed gas.
5) SEEDS
KRIBHCO initiated Seed Production programme
in 1990-91 to provide quality seeds to the
farmers through KBSKs in the state of Punjab,
Haryana & U.P. Encouraging response of the

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farmers towards KRIBHCO seeds has prompted
KRIBHCO to extend its activity in 9 states.
The quality seeds of different crops are being
made available to the farmers through KBSKs,
Cooperative Societies and State Marketing
Cooperative Federations in different states.
Services of the company
1) Farmer’s Services
Demonstration on Bt. Cotton Farm Implements Distribution

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Technical Farm Literature Crop Seminar in Rajkot, Gujarat
Drinking Water Facility in Rural Area Human Health Check- UP
Promoting Rural Sports Cooperative Conference in Punjab
2)Krishak Bharati Seva Kendras(KBSK)
Goal : To provide all essential agro-inputs to farmers at Reasonable
Price, in Sufficient Quantity & at Right Time under one Roof.

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This is coupled with Services for farmers namely Free Farm
Technology, Farm Implements for free use, Cold water, Farm Magazine,
Newspapers, Kisan Helpline, Free Soil Sampling & Testing, reasonable
sitting & Reading Space for farmers, Free advice on credit, crop
Insurance, irrigation and other inputs. A reasonable foot-fall on daily
basis.
“ PROFIT MUST but SERVICE FIRST”
3)Kribhco Krishi Pramarsh Kendra
Services Available (all free of cost):
1. Complete soil & water testing

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2. samples received thru courier from all states
3. Results sent thru e-mail & posted on website
4. Technical farm literature
5. Hindi & local languages
6. Technical exhibition
7. Agro-inputs & farm technology
8. Meteorological information
9. Short & long term forecast
10. Farm operations (monthly)
11. On website & kisan helpline
12. Kisan Helpline (both ways)

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INTRODUCTION
LABOUR WELFARE
INTRODUCTION- Labour welfare work aims at providing such service
facilities and amenities which enable the workers employed in an

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organization to perform their work in healthy congenial surrounding
conductive to good health and high morale.
Labour welfare is a comprehensive term including various services,
benefits and facilities offered by the employer. Through such generous
fringe benefits the employer makes life worth living for employees. The
welfare amenities are extended in additional to normal wages and other
economic rewards available to employees as per the legal provisions.
Welfare measures may also be provided by the government, trade
unions and non-government agencies in addition to the employer.
“International Labour Organization efforts to make life worth living for
workers”
According to the Oxford dictionary “Welfare is fundamentally an
attitude of mind on the part of management influencing the method by which
management activities are undertaken.
HISTORY OF LABOUR WELFARE ACTIVITY-
In India the labour welfare started sometime during the 1st world war
(1914-1918). Till then wellbeing of workers in factories was hardly thought
by anybody. Since, 1st world war labour welfare has been expanding on
voluntary basis. Industrial Labour Organization has played a very
significant role for labour welfare. Many labour legislations have been
formed by Indian central government and state governments for welfare of
labours in Industries.
Government has laid down minimum standards for employment and
working conditions in organizations.

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Besides the government, the employers, trade unions and
various social organizations also function as agencies for implementation of
labour welfare measures.
A Industrial labour organization (ILO) is an advisory body so it
cannot force any country to introduce any welfare measures. The need of
labour welfare was powerfully felt by the Royal Commission of Labour far
back in 1931, Indian constitution emphasized this need under its directive
principles of state policy.
OBJECTIVE OF LABOUR WELFARE ACTIVITY

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Following are the objectives of the voluntary labour welfare services
by employer-
1) To win over employees loyalty and increase their morale.
2) To develop efficiency and productivity among workers.
3) To reduce of threat of future government intervention.
4) To make recruitment more effective.
5) To earn goodwill and enhance public image.
6) To build up stable labour force to reduce labour turnover and
absenteeism.
IMPORTANCE OF LABOUR WELFARE ACTIITY
 Labour welfare in India has a special significance as the constitution
provides for the promotion of welfare of the labour for human conditions
of work and securing to all workers.

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 The various welfare measures provided by the employee will have
immediate impact on the health, physical and mental efficiency,
alertness, morale and overall efficiency of the workers and thereby
contributing to the highest productivity.
 Social security measure provided by employer will act as a protection
to the workers. Labour welfare means activities designed for the
promotion of the economic, social and cultural well being of the
employees. Labour welfare includes both statutory as well as non-
statutory activities undertaken by the employers, trade unions and both
the central and state governments for the physical and mental
development of the workers.
 Labour welfare promotes a sense of belongings among the workers,
preventing them from resorting to unhealthy practices like absenteeism,
lobour unrest strike, etc. welfare work improves the relations between
employees and employers. It promotes a real change of heart and a
change of outlook of the part of both the employers and employees.
LABOUR WELFARE ACTIITY IN INDIA
1) Increase in efficiency of employees: Labour welfare activities
increases in efficiency of employees to work. These facilities help in
developing the feeling of dedication among them. Due to the increase

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in efficiency the production and the productivity of the enterprise
increase considerably
2) Helpful in reducing the state of poverty among employees:
Labour welfare activities help in establishing sound relations between
employees and employers. When the employees of the organization
feels that they are getting all the possible facilities and the employers
are very caring to them, then such good feeling increases enthusiasm
among employees which will establish peace in the organization.
3) Helpful in reducing the rate of absenteeism and labour turnover:
The rate of absenteeism and labour turnover is much higher in India
as compared to that of developed countries of the world. Provision of
labour welfare activities help in reducing this because the workers
feel them selves well settled at one place
4) Establishment of Organizational peace: Labour welfare activities
help in establishing sound relations between employees and
employers. When the employees of the organization feels that they
are getting all the possible facilities and the employers are very caring
to them, then such good feeling increases enthusiasm among
employees which will establish peace in the organization.

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WELFARE FACILITY
WELFARE FACILITY PROVIDED TO THE
EMPLOYEES
Welfare services may broadly be classified into two categories:

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1. Intra mental Activities:- which are provided within the
establishment such as toilets, rest centers, canteen, uniforms etc.
 Drinking water
 Toilets
 Washing and Bathing facilities
 Rest shelters
 Uniform and protective clothing
 Recreation facilities
 Canteen
2. Extra mental activities:- which are undertaken outside the
establishment such as family planning, child welfare, co-operative
stores credit societies, vocational guidance, holiday, home leave,
travel facilities.
 Housing
 Education facilities
 Maternity benefits
 Transportation
 Sport facilities
 Vocational Training
 Holiday home
 Social insurance
Labour welfare work may also be divided into categories:-
1. Statutory welfare facilities:
 Washing facilities
 Consumer co-operative store

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 Education
 Housing
 Transportation
 Recreation
 Canteen, Lunch room facilities
 Restroom facilities
 Clothing facilities
2. Non-statutory labour welfare facilities:
 Uniform
 Safety helmet
 Driving helmet
 Sweaters
 Raincoats
 Bonus
 Welfare fund
 Credit society
 Leave provision
The welfare board at corporate level consisting of equal
representatives of the workman and management, has been planning,
supervising, monitoring and evaluating various measures. Similarly, area

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welfare committee has been functioning in the areas for ensuring
proper implementation of welfare activities. In every year one
welfare/improving quality of life fortnight is being celebrated. In providing
more and more welfare amenities and in their maintenance, tremendous
enthusiasm and determination is generated during this fortnight. It is
evident during this period that everybody takes special effort to see that his
contribution is recognized and does not go unrecognized, both as an
individual and as a team.
Even unit tries to be ahead of others in true and healthy
competition spirit. An atmosphere of healthy competition is evidenced
during this period.
PAY ALLOWNCES
S.N CATAGORY GRADE GRADE PAY

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1 Board Level Director A 27750-750-31510
B 25750-650-30950
2 Non-Board Director B 23750-600-28550
3 Officer C 21500-600-2600
D 20000-500-25000
E 18500-450-23900
F 17500-400-22300
F1 16000-400-2000
G 14000-350-18700
G1 13500-350-18050
G2 10750-300-16750
H 9100-250-14600
4 Work Men H1 8200-220-12380
I 7600-210-11590
J 7100-175-10425
J1 6600-150-9450
K 6400-130-8870
L 6050-110-8360
L1 5650-100-7750
M 5300-90-7190
N 4900-80-6580
O 4100-70-5570
MEDICAL FACILITY

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An employee shall, in respect of any ailment, disease, injury or
disability, befalling him or any member of his family, be eligible for the
reimbursement of:
(a) Fee paid by him to an Authorized Medical practitioner for
consultation at his clinic and at the employee’s residence, incase of
emergency whether at his clinic or at the employees residence.
(b) Fee paid for injections, dressing or minor surgery;
(c) Fee paid for Radiology and Pathological tests etc. However,
claims exceeding Rs.500/- should be supported with a copy of
Investigation Report;
Medic-claim Insurance Facilities:
This insurance scheme provides adequate insurance coverage of
employees for expenses related to hospitalization due to illness, disease or
injury or pregnancy.
@15% of the monthly basic salary of the deputed employee for the
period concerned. It covered under various group KRIBHCO Insurance
Group.
HOUSE RENT ALLOWANCE
KRIBHCO employees shall be entitled to House Rent Allowance at
the following rates depending on their place of posting or actual rent paid,

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whichever is less, subject to the condition that 10% of their basic pay
shall be borne by the employee.
S.N CLASSIFICATION CITIES/TOWNS RATES OF HRA
1. A-1 30% of Basic pay
2. Ahmadabad, Bangalore, Hyderabad
Kanpur, Lucknow & Nagpur
,
25% of Basic Pay
3.
A, B-1, B-2 and
Ajmer, Aligarh, Amravati,
Bhavnagar, Bhubaneswar, Bikaner, Cuttack,
Durgapur, Guntur, Jamshedpur, Kolhapur,
Kozhikode, Moradabad, Mysore ,Raipur &
Warangal
15% of Basic Pay
4. Other places 10% of Basic
.
Pay the classification of cities for the purpose of payment of HRA as
notified by the Govt. of India from time to time is to be followed.
LIVERIES

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Regular employees of KRIBHCO are issued uniform/protective
clothing’s. The scale of uniform/protective clothing being issued are as
under :-
S.N ITEM QTY FREQUENCY
01.
Shirt (Full Sleeves) (Gents)
*Sarees (Ladies) 3 Nos.3 Nos.
Yearly - Yearly
02.
Pants (Gents)
Blouse Piece (Ladies) 3 Nos.3 Nos. Yearly- Yearly
03.
Shoes/Sandal
(forNonTechstaff) 1 Pair Half -Yearly
04.
Shoes/Safety Shoes
(forTech.Staff) 1 Pair Half-Yearly
05. Socks 2 Pairs Half-Yearly
06.
Jersey / Pullover /
Cardigan
1 No. Once in 3 years
07. Woolen Clothing 1 No. Once in 3 years
08. Rain Suit 1 No. Once in 3 years
09.
Gum Boot for Employees
at Site 1 Pair Once in 2 years
10. Towel Aspernorms Half-Yearly
11. Apron for Para
Medical Staff 3 Nos. Yearly
12. Crash Helmet /
Turban Cloth 1 Nos.
Once in 4 years

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FOREIGN TRAVEL RULES
KRIBHCO Foreign Travel Rules shall apply to all employees who are
on the permanent rolls and members of the Board of Directors of KRIBHCO
who are undertaking journey to foreign country for attending training
programme/seminars/conferences/Study Tours and for business
assignments and such other purposes as may be approved by the
Competent Authority.
ENTITLEMENT OF AIR JOURNEY-
1. Chairman/Vice Chairman/Managing Director : 1st Class
2. Directors including Functional Director/ : Business Class
Executive Directors/General Managers
3. Other Employees : Economy Class
PERKS & ALLOWANCES

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S.N ALLOWANCE/
PERQUISITES
PERIODICITY
OF PAYMENT
PERCENTAGE OF BASIC PAY IN
DIFFERENT GRADES
GR.
A & B
Board
Level
GR.
B(NB),C&
D(JGM)
GR.
D to H
GR.
H1to O
1 CONVEYANCE
ALLOWANCE MONTHLY --- --- 12% 12%
2 TRANSPORT
ALLOWANCE MONTHLY --- --- 3% 5%
3 CANTEEN
SUBSIDY MONTHLY --- 7% 7% 5%
4 WASHING
ALLOWANCE MONTHLY 3% 3% 4%
5 NEWSPAPERS
& PERIODICALS MONTHLY 3% 3% 4%
6 EDUCATION
ALLOWANCE MONTHLY 2% 2% 2%
7 FURNISHING
ALLOWANCE MONTHLY 15% --- ---
8
LTC/LTE YEARLY 20% 20% 20% 20%
TOTAL 50% 50% 50% 50%
WELFARE PROGRAMES IN LUCKNOW OFFICE

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Productivity linked Incentive Scheme is in operation for the
employees of KRIBHCO. The performance related payment under the
Scheme shall not exceed 5% of the distributable profits of the Society for
the relevant financial year.
The Scheme Consists of two components namely Group Motivator and
Individual Motivator. While the Group Motivator is aimed at promoting team
spirit and enhancing group performance, the individual Motivator would
promote a positive differentiation between the average performer and the
star performer. This will also encourage individual initiative, creativity and
drive for excellence.
1. Group Motivator- Upto 4.5% of the Distributable Profit will be
distributed amongst all the employees as certain percentage of their
standard salary for the relevant financial year depending upon the
Performance Index. This percentage may vary depending upon the
amount of distributable profit for the relevant financial year.
a) Achievement of targeted production
b) Specific Energy Consumption
c) Safety, Health & Environment
d) Human Resource Index
e) Achievement of overall sale target
2. INDIVIDUAL Motivator/ Small Team Motivator- Upto 0.5% of
distributable Profit shall be allocated every year for rewarding the
individual employees/small teams for their distinguishable efforts
towards achievement of Organizational Excellence.

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The rewards in respect of employees in the rank of
General Manager and below will be decided by a committee
consisting of all the Functional Directors and Executive Directors.
Head of corporate P&A department would be the Member Secretary
of the committee.
The Committee will consider the cases of distinguished
performers/small teams keeping in view the following aspects of
performance:
a) Outstanding achievements
b) Positive attitudes
c) Sincerity and dedication
d) Creativity
e) Initiative and drive
f) Good conduct
g) Promotion of best practices
h) National & International recognitions
3. KRIBHCO Long Service Award Schemes- KRIBHCO
Management has introduced two Schemes on “KRIBHCO
Long Service Awards”, one on completion of 10 years of
service and the second on completion of 15 years of service
to recognize the distinguished service rendered by the
permanent employees and reward them suitably in token of
appreciation of their services.
a) Award on completion of 10 years service
b) Award on completion of 15 years service

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RESEARCH
METHODOLOGY
INTRODUCTION

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Research is the process of systematic and in-depth study or
search for any particular topic, subject or area of investigation, backed by
collection, compilation, presentation and interpretation of relevant details or
data. Research methodology is a way to systematically solve the research
problem. It may be understood as a science of studying how research is
done scientifically.
Research may develop hypothesis and test it. In it we study the
various steps that are generally adopted by the researcher in studying his
research problem along with the logic behind them.
Research must be based on fact observable data forms a sound
basis for research inductive investigation lead better support to research
finding for analyzing facts a scientific methodology of analysis must be
developed and result interpreted logically.
OBJECTIVES OF STUDY
1) To study the welfare facilities provided to employees.
2) To study how the organization motivate the employees by identifying
and satisfying their unsatisfied needs.
3) To know which special facilities are provided to reserved and minority
class by the organization.
RESEARCH DESIGN USED

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As research design is simply the framework or plan for a study i.e.
used as a guide in collecting and analyzing the data. Research design can
be grouped into three categories- exploratory research, descriptive
research and casual research.
I have used exploratory research the framework or plan
for a study I .e. used as a guide in collecting and analyzing the data. There
for, we used exploratory research design in our project.
EXPLORATORY RESEARCH
Exploratory research studies are also termed as formulating
studies. The main purpose of such studies that of formulating of the
problem for more precise investigation or of developing the working
hypotheses from an operational point of view. An exploratory
research focuses on the discovery of ideas and is generally based on
secondary data. It consists:
1) Search of secondary data and literature
2) Survey
1) SEARCH OF SECONDARY DATA AND LITERATURE- The
quickest and most economical way is to find possible hypotheses
from the available literature. The past research may be suitable may
suitable sources of information to develop new hypotheses. The
researcher can search them for his research purpose.

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2) SURVEY REPORT- Survey means the survey of people who
have had practical experience with the problem to be study. These
individual can be top executives, sales manager, wholesaler and
retailer processing valuable knowledge and information about the
problem environment
RESEARCH INSTRUMENTS USED
I have used the following research instrument in my project-
 QUESTIONNAIRE
The term questionnaire usually refers to a self – administered
process whereby the respondent himself read the question and
records without the assistance of an interviewer.
 INTERVIEW
The interview method of collection data involves presentation of oral-
verbal stimuli and reply in terms of oral- verbal response.

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SAMPLING TECHNIQUE USED
When field studies are under are under taken in practical life,
consideration of time cost and some other factors almost invariably lead
to selection of respondents. The selected respondents constitutes a
sample and the selection process is called sampling technique.
A sample design is define plan determined before any data are actually
collected for obtaining a sample from a given population. Sample can be
either probability sample or non probability sample.
I have selected simple random sampling in my project.
 SIMPLE RANDOM SAMPLING
This type of sampling is also known as chance sampling or
probability sampling where each item in the population has an equal
chance of being selected in the sample.
 SAMPLE SIZE
When a survey is undertaken and when it is not possible to cover
the entire population the researcher has to answer the basic
questions like-
how large should be sample be ? the sample size decision is
related directly to research cost.
I have taken 100 people in my sample size as the sample size
should be neither so small nor so large.

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METHOD USED FOR DATA COLLECTION
The task of data collection begins after a research after a research problem
has been defined and research design chalked out. While deciding about
the method of data collection to be used for the study the researcher
should keep in mind two types of data-:
1) Primary data
2) Secondary data
1) PRIMARY DATA-:
Primary data means data that are collected by different techniques
like Questionnaire, Depth interview, Surveys, Schedules etc.
In this project I have collected data by Questionnaire.
Sources of Primary data
 Questionnaire
 Interview method
2) SECONDARY DATA:
Secondary data means data that are already available i.e.: they refer
to the data which have already been collected and analyzed by some
one else. Usually published data are available in:
Sources of Secondary data:-
 Books, magazines and newspapers.
 Reports and publications of various associations connected
with industry.
 Internet

45. Page | 45
RESEARCH METHODOLOGY
 A questionnaire was prepared to gauge the awareness of Krishak
Bharati Cooperative Ltd.
 Survey has been done in and out of the company covering a wide
cross-section of the society.
 The question was presented in one to one interview with each of the
respondents.
 Responses of the question had been thoroughly analyzed.
 Conclusions had been arrived at using the response of the
questionnaire.

46. Page | 46
DATA
ANALYSIS

47. Page | 47
Q.1) How many facilities provided by the company to you?
CONT. NO. OF RESPONDENT
HOUSING 25
MEDICAL 25
CANTEEN 25
EDUCATION 25
Conclusion- Basic facilities are provided to the employees in the form of
above mentioned facilities.
25%
25%25%
25%
FACILITIES
HOUSING
MEDICAL
CANTEEN
EDUCATION

48. Page | 48
Q.2) How many special facilities have you availed?
CONT. NO. OF RESPONDENT
2 - 4 8
4 - 6 30
6 & ABOVE 62
Conclusion- More than six special facilities are availed by 62%
employees.
8%
30%
62%
SPECIAL FACILITY
2 to 4
4 to 6
6 & ABOVE

49. Page | 49
Q.3) How many facilities are you availing on routine basis?
CONTENT NO. OF RESPONDENT
1 - 5 15
5 - 10 25
10 & above 60
Conclusion:- all the employees availing routine welfare facility60% are
saying that they are availing 10and above facilities on routine basis rest
25% and 15% saying that they are availing 5 to 10 and 1 to 5 respectively.
15%
25%
60%
FACILITY YOU AVAILING
1 to 5
5 to 10
10 & above

50. Page | 50
Q.4) How many facilities are provided for education of children to
employees?
CONTENT NO. O RESPONDENT
BUS FACILITY 25
SCHOOL FACILITY 35
EDUCATION LOAN FACILITY 40
Conclusion:- This suggest employees are quit satisfied with the facilities
provided to them and it also help in improving their morale.
41%
57%
2%
EDUCATION OF CHILDREN
BUS FACILITY
SCHOOL FACILITY
EDUCATION LOAN FACILITY

51. Page | 51
Q.5) Are you getting wages as per basic minimum criteria allotted by
government?
CONTENT NO. OF RESPONDENT
YES 75
NO 20
NO SUGGESTION 5
Conclusion:- 75% of the employees are accepted that they are getting
wagesas per the basic minimum criteria allotted by government.
78%
21%
1%
WAGES AS PER GOVT.
YES
NO
NO SUGGESTION

52. Page | 52
Q.6) How much time it will take for sanctioning special welfare
facilities?
Conclusion:- Welfare facility can those be sanctioned within a time period
of 3 days to 1 week making the progress. Quite easy for employees.
45%
44%
11%
TIME TO TAKE SANCTIONING
3 DAYS
3 DAYS T 1 WEEK
1 TO 2 WEEK
CONTENT NO. OF RESPONDENT
3 DAYS 40
3 DAYS TO 1 WEEK 50
1 TO 2 WEEK 10

53. Page | 53
Q.7) Is there suitable ventilation and good environment in the work place?
CONTENT NO. OF RESPONDENT
YES 80
NO 15
No Suggestion 5
80%
15%
5%
WORK PLACE ENVIRONMENT
YES
NO
No Suggestion

54. Page | 54
Q.8) Is the work place regularly cleaned?
CONTENT NO. OF RESPONDENT
YES 85
NO 15
96%
4%
PLACE CLINING
YES
NO

55. Page | 55
Q.9) How much are you satisfied by the procedure of availing routine
welfare facilities?
CONTENT NO. OF RESPONDENT
HIGHLY SATISFIED 60
SATISFIED 30
PARTLY SATISFIED 5
NOT SATISFIED 5
Conclusion:- The 30% of the employees are highly satisfied, 60% are
satisfiedand rest of the employees is 5% partly satisfied and 5% are not
satisfied.
63%
31%
5% 1%
PROCESS OF AVAILING
HIGHLY SATISFIED
SATISFIED
PARTLY SATISFIED
NOT SATISFIED

56. Page | 56
Q.10) How much are you satisfied by the procedure of availing
special welfare facilities?
CONTENT NO. OF RESPONDENT
HIGHLY SATISFIED 62
SATISFIED 28
PARTLY SATISFIED 6
NOT SATISFIED 4
Conclusion:- 62% employees are highly satisfied, 28% are satisfied and
rest of the employees are 6% partly satisfied and 4% are not satisfied.
46%
40%
8%
6%
HIGHLY SATISFIED
SATISFIED
PARTLY SATISFIED
NOT SATISFIED

57. Page | 57
Q.11) Kindly suggest the methods of improving or adding special
welfare facilities?
CONTENT NO. OF RESPONDENT
NO IMPROVEMENT 75
EARLY ACTION SHOULD BE TAKEN 17
PROPER TIME SHOULD BE TAKEN 8
75%
17%
8%
IMPROVING WELFARE
NO IMPROVEMENT
EARLY ACTION SHOULD BE TAKEN
PROPER TIME SHOULD BE TAKEN

58. Page | 58
Q.12) Does welfare benefits provided by the organization plays as a
motivational factor?
CONTENT NO. OF RESPONDENT
HIGHLY AGREE 53
AGREE 45
DISAGREE 2
Conclusion:- 53% employees are highly agree that the welfare benefits
provided by the organization plays a motivational factor.
53%
45%
2%
MOTIVATIONAL FACTOR
HIGHLY AGREE
AGREE
DISAGREE

59. Page | 59
Q.13) Do you get medical reimbursement on time?
CONTENT NO. OF RESPONDENT
YES AND FULL REIMBURSEMENT 65
YES BUT REDUCED
REIMBURSEMENT
20
NO 13
NOT APPLICABLE 2
Conclusion:- 66% employees agree that they gets full medical
reimbursement.
66%
20%
13%
1%
MEDICAL REIMBURSEMENT
YES AND FULL REIMBURSEMENT
YES BUT REDUCED
REIMBURSEMENT
NO
NOT APPLICABLE

60. Page | 60
Q.14) Briefly explain the procedure of availing routine welfare
facilities in points?
CONTENT NO. OF RESPONDENT
MAKING APPLICATION & SUBMIT
THE PROOF 25
ONLY APPLICATION IS REQUIRED 70
JUST AN APPROACH 5
Conclusion:- 5% employees says that just an approach is required to avail
the routine welfare facility while 25% employees says that to make the
application submit the proof and the 70% employees says that only
application is required.
26%
73%
1%
ROUTNE WELFARE FACILITY
MAKING APPLICATION & SUBMIT
THE PROOF
ONLY APPLICATION IS REQUIRED
ONLY APPLICATION IS REQUIRED

61. Page | 61
Q.15) Briefly explain the procedure availing the special welfare
facilities in points?
CONTENT NO. OF RESPONDENT
LENGTHY PROCESS 20
NOT AVAILED 5
APPLY TAKE APPROVAL & SHOW
PROOF 75
Conclusion:- 5% of the employees of organization says that they had not
availed any special welfare facility 75% says that the procedure is apply the
approval and show proof and the other 20% says that the procedure is too
lengthy process.
76%
19%
5%
SPECIAL WELFARE FACILITY
LENGTHY PROCESS
NOT AVAILED
APPLY TAKE APPROVAL & SHOW
PROOF

62. Page | 62
SUGGESTIONS
AND
LIMITATIONS

63. Page | 63
SUGGESTIONS
 Sanctioning time of special welfare facility should be reduced.
 New facilities should be added to the existing ones by early action
taken by management.
 Company should increase the Canteens facilities to the contract
workers.
 Company should increase the some healthy food items in canteen.
 The system should be made more clear & specific from the support of
human resource department through continual improvement

64. Page | 64
LIMITATIONS
 The study does not cover the entire work for as sample size is 100
 The study is based on a particular class of employees i.e. Officer,
clerk etc.
 The result depends on the answers received from respondent
which may be biased.
 Sample size was only 100.So the result may not reflect the actual
situation. A large sample size may reflect better result.
 Some executive might have not answered the questions currently
because of the busy schedule. They tend to hurry up the talk, which
inhibits proper collection of data.

65. Page | 65
CONCLUSION

66. Page | 66
CONCLUSION
The employees of the organization are found to be satisfied with the
facilities provided to them by the company.
They still want more focus on family welfare. They want that the
time period for sanctioning special welfare facility should be reduced.
 More than 70% of the employees agree that the welfare facilities are
provided to them and they are availing special welfare facilities
according to their need.
 A neat, clean and peaceful environment of the organization helps in
maintaining satisfaction and enthusiasm to perform work among the
employees.
 The employees of the Lucknow Office of KRIBHCO are highly
satisfied with the routine welfare facilities which they are availing on a
regular basis.
 The routine welfare facilities are availed by each employee in the
organization by simply filling an application, without any proof and the
time required is also nominal.
 The time required for sanctioning the special welfare facilities is fast.
 The process of availing special welfare facility is not very lengthy.
Thank you!!!

67. Page | 67
BIBLIOGRAPHY
BOOKS-
Human Resource - V.S.P Rao
Research Methodology - C. R. Kothari
KRIBHCO News - Company Magazines
KRIBHCO Manual - Company Magazines
 Annual Report of Organization
 Internal Records of Organization
WEBSITES- www.kribhco.net
www.ksfl.in

68. Page | 68
QUESTIONNAIRE

69. Page | 69
Questionnaire
PERSONAL INFORMATION-
1) NAME : ____________________
2) AGE : ____________________
3) SEX : ____________________
4) CONTACT No: ____________________
5) EDUCATION : ____________________
6) POSITION HELD : _________________
7) MARTIAL STATUS : _________________

70. Page | 70
Q1. From how many years you are working
with this Organization?
 0-5 Years
 5-10 Years
 10 to 15 Years
 More than 15 Years
Q2. How do you rate the Working Environment
of the Organization?
 Highly Satisfactory
 Satisfactory
 Averagely Satisfactory
 Dissatisfactory
 Highly Dissatisfactory
Q3. How do you rate the medical benefits
provided by the Organization for the
employees & their families?
 Highly Satisfactory
 Satisfactory
 Average
 Dissatisfactory

71. Page | 71
Q4. Does the company provide maternity
leave to Female Employees?
 Yes
 No
Q5. How do you rate the working Hours of
the Organization?
 Highly Satisfactory
 Satisfactory
 Average
 Dissatisfactory
 Highly Dissatisfactory
Q6. How do you rate the sitting arrangement
of the Organization?
 Highly Satisfactory
 Satisfactory
 Average
 Dissatisfactory
 Highly Dissatisfactory

72. Page | 72
Q7. How do you rate the Conveyance
Allowance offered by the Organization?
 Highly Satisfactory
 Satisfactory
 Average
 Dissatisfactory
 Highly Dissatisfactory
Q8. Rate the Overtime allowance offered by
the Organization?
 Highly Satisfactory
 Satisfactory
 Average
 Dissatisfactory
 Highly Dissatisfactory
Q9. How do you rate leave policy of the
Organization?
 Highly Satisfactory
 Satisfactory
 Average
 Dissatisfactory
 Highly Dissatisfactory

73. Page | 73
Q10. Do you get regular increments?
 Yes
 No
Q11. Does the Organization offers
sufficient number of toilets?
 Yes
 No
Q12. Rate the canteen services provided by
the organization.
 Highly Satisfactory
 Satisfactory
 Average
 Dissatisfactory
 Highly Dissatisfactory
Q13. Rate the Rest room and lunch room
facility to the employees?
 Highly Satisfactory
 Satisfactory
 Average
 Dissatisfactory
 Highly Dissatisfactory

74. Page | 74
Q14. Does the organization provide crèche
facility?
 Yes
 No
Q15. Does the company take care of the
employees working in night shift?
 Yes
 No
Q16. Does working in the organization give
you a feeling of security?
 Yes
 No
Q17. Does the company take safety measures
for employee safety?
 Yes
 No

75. Page | 75
Q18. Do you think employee welfare
activities of the Organization give a
feeling of safety and improve your
performance?
 Yes
 No
Q19. Rate the overall satisfaction with
employee welfare activities of the
Organization?
 Highly Satisfactory
 Satisfactory
 Average
 Dissatisfactory
 Highly Dissatisfactory