Successfully reported this slideshow.
We use your LinkedIn profile and activity data to personalize ads and to show you more relevant ads. You can change your ad preferences anytime.

Project report on Employee Satisfaction

57,727 views

Published on

A Project report on Employee Satisfaction

Published in: Recruiting & HR
  • Hello! Get Your Professional Job-Winning Resume Here - Check our website! https://vk.cc/818RFv
       Reply 
    Are you sure you want to  Yes  No
    Your message goes here

Project report on Employee Satisfaction

  1. 1. 1 SUMMER INTERNSHIP PROJECT ON “EMPLOYEE SATISFACTION” Submitted to S.R. LUTHRA INSTITUTE OF MANAGEMENT IN PARTIAL FULFILLMENT OF THE REQUIREMENT OF THE AWARD FOR THE DEGREE OF MASTER OF BUSINESS ADMINISTRATION In Gujarat Technological University UNDER THE GUIDANCE OF Faculty Guide: Company Guide: Mh. Imran Saikh Mr.GirishMalhotra Head of Human Resource Department (Ultra Tech Cement Ltd, Kovaya) Submitted by Ms.MeghaSanghavi [Batch No. 2013-15, Enrollment No. 138050592089] MBA SEMESTER III S.R. LUTHRA INSTITUTE OF MANAGEMENT – 750/805 MBA PROGRAMME Affiliated to Gujarat Technological University Ahmadabad August, 2014
  2. 2. 2 Students Declaration I Ms. Megha.NiteshbhaiSanghavi ,student of S.R.Luthra Institute ofManagement, hereby declare that the report for summer internship project entitled Human Resource Management and my topic is Analysis on Employee Satisfaction in UltraTech Cement(ADITYA BIRLA GROUP) is a result of my indebtedness to other work publication,references,if any, have been duly acknowledged. Place:-Kovaya (Amreli) Date: 16-8-2014 Megha.NSanghavi
  3. 3. 3 Institute‟s Certificate Certified that this Summer Internship Project Report Titled “Employee Satisfaction is the bonofide work of Ms. MeghaSanghavi(Enrollment No.138050592089), who has carried out the research under my supervision. I also certify further, that to the best of my knowledge the work reported herein does not form part of any other project report or dissertation on the basis of which a degree or award was conferred on an earlier occasion on this or any other candidate. Place: Surat Date: ________________ ___________________ (Mh.ImranSaikh) SIP Guide ___________________ (J.M. Kapadia) I/C Director
  4. 4. 4 Preface It is said that practice makes a man perfect. So professional study is incomplete without its practical knowledge. In the field of business, theory provides the fundamental stone for the guidance of practice but practice examines the element of truth lying in the theory therefore stand coordination between theories and practice is very essential to make MBA perfect. Each & every activity is started for the accomplishment of goals & for this purpose management is required. As being student of MBA, a management stream, we have to go in different types of analysis for practical knowledge & practical training. A project is a systematic and scientific study of financial problem with application of financial skill and concepts. Every company has to recognize its strength and weakness, opportunities and threat in field of finance to stay in the cut throat competition. I was assigned a study of a projecton “EMPLOYEE SATISFACTION” OF ULTRA TECH CEMENT. Secondary is to share the practical knowledge and real experience in world of finance .The details mention in this report is based on real situation and research. I hope the report will be special interest to the finance students who are on look for such real life situation beyond their class room study.
  5. 5. 5 ACKNOWLEDGEMENT I take this opportunity to thank the Gujarat Technological University for giving me a chance to do this project. I express my sincere gratitude to the Director,Course Co-coordinator Dr. J.P KAPADIA Sir Guide Prof. Mh.ImranSaikh Sir and our Librarian and other teachers for this constant support and helping for completing the project. I am also grateful to my friends for giving support in my project. Lastly, I would like to thank each and every person who helped me in completing the project especially my Parents.
  6. 6. 6 Executive Summary UltraTech Cement Limited, a Grasim subsidiary has an annual capacity of 17 million tones. It manufactures and markets Ordinary Portland Cement andPortland Pozzolana Cement.UltraTech has five integrated plants, five grinding units and three terminals two in India and one in Sri Lanka. UltraTechis the country's largest exporter of cement clinker. The company exports over 2.5 million tones per annum, which is about 30 per cent of the country's total exports. The export markets span countries around the Indian Ocean, Africa, Europe and the Middle East. The goal is to gather preliminary data and to reach the real nature of the problem and to suggest new ideas, Descriptive Research is taken up. Here survey was done by using structured questions. The source of our data is primary data and secondary data. Primary data was collected from the respondents, who were interviewed there, for the first hand frequencies was the basis on which analysis was carried out. While the secondary data regarding subject was obtained from various magazines, journals, web sites, newspapers, and books. For analyzing and interpreting the data we have used various statistical tools like SPSS 17,Ms Excel 2007 and Ms Word 2007. The test that was applied to interpret the statistical data collected through questionnaire was chi-square.
  7. 7. 7 TABLE OF CONTENTS o Company’s Certificate o Students’ Declaration o Institute’s Certificate o Preface o Acknowledgement o Executive Summary Sr. No. Particulars Page No. 1. Introduction 9 2. Industry Profile 11 a. Global b. National i. Major Cement Drivers c. PESTEL d. Current trends e. Major Players 12 15 17 18 19 21 12 3. Company Profile 22 a. Company Profile b. History c. Mission & Vision d. Objectives of Ultra Tech e. About Board of Directors f. Highlights of ultra Tech g. Awards & Achievements h. Major Thrust Areas i. SWOT Analysis 22 24 26 27 28 29 30 31 37 22 4. Review of Literature 45 5. Research Methodology 49 a. Problem Statement b. Research Objective c. Scope of the Study 50 50 51
  8. 8. 8 d. Research Design i. Type of Design ii. Sampling iii. Data Collection iv. Tools for Analysis 51 52 52 52 54 6. Findings 72 7. Suggestions 73 8. Conclusion 74 9. Bibliography 75 10. Annexure 77
  9. 9. 9 Chapter –1 Introduction
  10. 10. 10 Human resource is considered to be the most valuable asset in any organization. It is thesum-total of inherent abilities, acquired knowledge and skills represented by the talents andaptitudes of the employed persons who comprise executives, supervisors and the rank and fileemployees. It may be noted here that human resource should be utilized to the maximum possible extent, in order to achieve individual and organizational goals. It is thus the employee‟sperformance, which ultimately decides, and attainment of goals. Employee satisfaction is the terminology used to describe whether employees are happy and contented and fulfilling their desires and needs at work. Many measures purport that employee satisfaction is a factor in employee motivation, employee goal achievement, and positive employee morale in the workplace. Employee satisfaction, while generally a positive in your organization, can also be a downer if mediocre employees stay because they are satisfied with your work environment. The term relates to the total relationship between an individual and the employer forwhich he is paid. Satisfaction does mean the simple feeling state accompanying the attainment ofany goal; the end state is feeling accompanying the attainment by an impulse of its objective.
  11. 11. 11 Chapter – 2 Industry Profile
  12. 12. 12 The Global Cement Industry Cement is a basic ingredient for the construction industry. Cement is made out oflimestone, shell, clay mined out of a quarry close to the plant. The raw material iscrushed, and then heated at temperature in excess of 1000 ºC in rotating kiln tobecome clinker. Clinker is then mixed with gypsum and ground to a fine powderto produce final grade of cement. The technology is a continuous process and ishighly energy intensive. Cost of cement is 29% energy, 27% raw materials, 32% labour and 12%depreciation. The weight/to price ratio make transportation cost very high. The competitiveradius of a typical cement plant for most common types of cement extends nomore than 300 kilometers. However, cement can be shipped economically by seaand inland waterway over great distances, extending greatly the competitiveradius of cement plants with access to waterborne shipping lanes. Thus, thelocation of a cement plant and the cost to transport the cement it producesthrough its distribution terminals bear significantly on the plant‟s competitiveposition and the prices it may charge. The minimum efficient size for a cementplant is around 1 million ton a year. As a consequence of a relatively low minimum efficient plant and transportationcosts cement production is highly fragmented. It is estimated that there arearound 1500 integrated cement production plants in the world. Although theindustry has seen the emergence of strong global players such a Lafarge orCEMEX, the share of the four largest firms account only for 23% of the overalldemand. Cement is distributed in bags or is delivered to construction sites through readymixLorries. The major segments of the industries are:
  13. 13. 13 • Aggregates: quarries and crushing minerals to be mixed with cement tomake concrete • Cement production • Ready Mix: distribution of ready to use concrete Cement Consumption and GDP/Cap 2012 2010 2008 Country GDP Cement GDP Cement GDP Cement Brazil 11,340 353 10,678 314 8623 271 China (Official) 6091 1581 4433 1322 3414 1036 India 1489 191 1419 131 1042 148 Japan 46,720 400 43,118 370 37,972 446 Russia 14,037 402 10,710 355 11,700 430 Saudi Arabia 31,800 1700 19,327 1522 19,714 1625 Singapore 51,709 1035 42,784 820 36,972 940 South Korea 22,590 911 30,000 950 27,600 1114 Spain 28,624 438 29,863 453 34,977 936 Switzerland 78,925 560 70,370 637 68,555 601 UAE 49,800 990 34,049 1757 46,310 4365 UK 39,093 206 36,703 205 43,780 203 USA 51,749 232 48,358 220 48,407 305 Qatar 103,900 3023 71,510 4252 84,628 4710 Finland 45,721 302 43,846 336 51,186 360 Norway 99,558 343 86,156 340 95,190 401 Vietnam 1755 560 1334 605 1165 417 Global average (Est.) 10,281 536 9307 447 9211 420
  14. 14. 14 0 20000 40000 60000 80000 100000 120000 Country Brazil China(Official) India Japan Russia SaudiArabia Singapore SouthKorea Spain Switzerland UAE UK USA Qatar Finland Norway Vietnam Globalaverage(Est.) 2012 2010 2008
  15. 15. 15 The cement industry in India India's potential in infrastructure is huge. The country is expected to become the world's third largest construction market by 2025, adding 11.5 million homes a year to become a US$ 1 trillion a year market, according to a study by Global Construction Perspectives and Oxford Economics. Notwithstanding its current position as one of the leaders in cement production, India‟s riches in the sector remain somewhat untapped. “Lafarge's India business has been very successful and the country is among the top 10 markets globally for Lafarge. But going forward, we should rank higher because of the potential of the Indian market,” says Mr. Martin Kriegner, CEO of the Indian branch of the world‟s largest cement manufacturer, Lafarge. Market Size India is among the best cement markets in Asia, according to Switzerland- based cement major Holcim. The company operates in India through group companies ACC and Ambuja Cements. The Indian cement sector is expected to witness positive growth in coming years, with demand set to increase at a CAGR of more than 8 per cent during 2013–14 to 2015–16, according to the latest RNCOS report titled, „Indian Cement Industry Outlook 2016‟. The report further observed, after analysing the regional trend of cement consumption, that the Southern region is creating maximum demand, which is expected to increase in future. Investments The cement industry has been expanding on the back of increasing infrastructure activities and demand from the housing sector over the past many years. According to data released by the Department of Industrial Policy and Promotion (DIPP), cement and gypsum products attracted foreign direct investment (FDI) worth Rs 13,370.32 crore (US$ 2.24 billion) between April 2000 and February 2014. Some of the major investment and developments in the Indian cement industry are as follows: Ambuja Cement, part of the Holcim Group, plans to invest Rs 802 crore (US$ 134.39 million) in 2014 in various ongoing projects. The company
  16. 16. 16 has proposed to fund the entire capex through internal accruals, as per Ambuja Cement‟s annual report. Prism Cement Ltd has become the first Indian company to get the Quality Council of India's (QCI) certification for its ready-mix concrete (RMC) plant in Kochi, Kerala. The company received the certification from Institute for Certification and Quality Mark (ICQM), a leading Italian certification body authorized to oversee QCI compliance. After commissioning its first waste-heat recovery plant at Gagal in Himachal Pradesh, ACC plans to replicate the success at its cement plants in Wadi (Karnataka), Jamul ChhattisgarhKymore (Madhya Pradesh) and Chanda (Maharashtra) with an investment of about Rs 360 crore (US$ 60.32 million). UltraTech Cement Ltd, India‟s biggest maker of cement, plans to buy the local assets of Holcim Ltd and Lafarge SA. ACC plans to invest Rs 3,000 crore (US$ 501.16 million) in a capacity upgrade and expansion project at its Jamul plant in Chhattisgarh and its grinding unit in Jharkhand. UltraTech Cement, an Aditya Birla Group Company, has acquired the 4.8 million tone per annum (MTPA) Gujarat unit of Jaypee Cement Corp for Rs 3,800 crore (US$ 634.81 million).
  17. 17. 17 Major cement demand drivers Housing sector accounts for 64 per cent of the total cement demand in India. Domestic cement consumption The domestic cement consumption is expected to increase at a CAGR of 10.2 per cent during FY11-17 and reach 398 million tones.
  18. 18. 18 Pastel analysis Political The price of cement is primarily controlled by the coal rates, power tariffs, railwaytariffs, freight, royalty and cess on limestone. Interestingly, government controls all of theseprices. Government is also one of the biggest consumers of the cement in the country. Most stategovernments, in order to attract investments in their respective states, offer fiscal incentives inthe form of sales tax exemptions/deferrals. States like Haryana offer a freeze on power tariff for5 years, while Gujarat offers exemption from electric duty. (India Infoline Ltd n.d.) Economic Currently, the industry is on the boom, with a lot of government infrastructure and housingprojects under construction. In spite of seeing a fall during 2008- 09, the export segment of theindustry is expected to grow again on account of various infrastructure projects that are beingtaken up all over the world and numerous outstanding cement plants coming up in near future inthe country. SOCIAL Usually, the cement industry in India consists of both the organized sector and the unorganized sector. Organized sector comprises of the well-known cement manufacturing companies while the main players of the unorganized sector are the regional and local cement-producing units in various states across the state. Indian consumers prefer buying branded cement like ULTRATECH, JAYPEE CEMENT, LAFARGE CEMENT etc. It has been seen in the past, aswell, that mini cement plants with low brand value and image are not able to survive against thecement giants. With a population of more than 100 billion people, it is expected that cementindustry will create another 25 lakhs jobs in the next 4-5 years.
  19. 19. 19 TECHNOLOGY From mining to production the entire process depends on technology. The Government of Indiaplans to study and possibly acquire new technologies from the cement industry of Japan. The government is discussing technology transfer in the field of energy conservation andenvironment protection to help improve efficiency of the Indian cement industry. Cement.industry has made tremendous strides in technological up-gradation and assimilation of latesttechnology. At present 93% of the total capacity in the industry is based on modern and environment-friendly dry process technology. Current Trends Indian Cement- Limestone scenario The Indian Cement Industry exemplifies this to a nicety. The Cement Industry the world over is tightly correlated to the GDP (the factor in India is estimated to be about 0.88). Though the roots of the cement industry in India goes back to 80 years, the beginning of Industrialization in India provided the right opportunity for the cement industry to make its presence felt. Absence of serious competition, the presence of railway sidings and abundance of limestone seemed to be the only criteria for setting up cement plants. Though limestone occurs under all ages in India, crystalline limestone of Archaean age were mostly targeted and plants set up. And then, the inevitable happened. The now old cement plants based on Archaean limestone not only found their technology obsolete but also found their limestone resources fast depleting. The companies were forced to find alternate resources, which by then had become scarce or find new ways to increase recovery from their existing deposits. To their dismay, they discovered that the markets - so lenient earlier were unwilling to bear costs accruing due to the companies' outdated procedures and processes,
  20. 20. 20 demanded higher standards of quality. After decontrol of cement prices new cement plants sprang up on sedimentary limestone deposits other than Archaean. Which are of simpler nature since the entire run- of- mine could be consumed, the cost of extraction for these plants was appreciably lower whereas the older set-ups had to manage with progressively lower recovery ratios. Companies are now forced to work deposits once considered unviable and/or unworkable with selective mining. Earlier threshold values are no longer applicable for the older plants and only technology seems to offer the panacea for survival.
  21. 21. 21 Emerging trends High degree of mechanization and capacity to handle large volumes has lowered the run-of- mine costs. Detailed geological explorations and technological advances made in geostatistics and interpretations, now make it possible for a clearer understanding of structures and working of limestone, balancing the economics, deploying large earthmoving equipment handle large volumes of overburden and exploit residual threshold deposits. Major players in cement industry The Indian cement industry is largely dominated by a few companies. The top 20 cement companies account for almost 70% of the total cement production of the country. During April-September 2009, the Indian cement companies produced 11 MT cement, whereas the total cement product in the country in FY09 was 231 MT. It is further expected to reach 236.16 MT in FY11 and 262.61 MT in FY12. LIST OF TOP 10 COMPANIES IN INDIA Following are the list of top 10 cement companies in India: 1. ACC Limited 2. Ambuja Cements Limited 3. UltraTech Cement Limited 4. India Cement Limited 5. Shree Cement Limited 6. Rain Cement Limited 7. Prism Cement Limited 8. Madras Cement Limited 9. Birla Cement Limited 10.JK Cement Limited
  22. 22. 22 Chapter - 3 PROFILE OF ULTRA TECH CEMENT LIMITED
  23. 23. 23 The Aditya Birla Group is an Indian Multinational Conglomerate Named „AdityaVikram Birla, headquartered in the Aditya Birla Centre inWorli, Mumbai, India. It operates in 33 countries with more than 136000 employees worldwide. The group was founded by Seth Shiva Narayan Birla in 1857. The group interested in sectors such as Viscose staple fiber, metals, cement (largest in India ), Viscose filament yarn, branded apparel, carbon black, chemicals, fertilizers, insulators, financial services, telecom (Third largest in India), BPO and IT services. The Aditya Birla Group is a diversified conglomerate with a totalrevenues of approximately US $40 billion in year 2012. With gross revenue of USD 40 Billion in 2012 it is the (third largest Indian Private Sector conglomerate) behind Tata Group with revenue of just over USD 100 Billion and RIL with revenue of USD 74 Billion. “ Aditya Birla Group has emerged as the Number 1 corporate, the „Best in Class‟ across all the six pillars of Corporate Image, according to the annual Corporate Image Monitar 2012-13 conducted by Nielsen, a leading global provider of insights and information into what consumer watch and buy. INTRODUCTION OF ADITYA BIRLA GROUP
  24. 24. 24 The Group‟s Cement business was earlier under Grasim Industries and Ultra Tech Cement. The two entities have now been merged into Ultra Tech Cement to form India‟s largest Cement company which is founded in 1983. Ultra Tech Cement was acquired from L&T in 2004. Ultra Tech Cement Limited is India‟s biggest cement company and India‟s largest exporters of cement clinker based in Mumbai, India. The company is division of Grasim Industries. It has an annual capacity of 52 million tones. Ultra Tech Cement holds the superbrand Status. Which holds the revenues of US $ 3.7 billion in 2011-12 and profit of US $ 450 million in 2011-12. It manufacturers and market ordinary Portland cement, Portland blast furnace slag cement, white cement and Portland Pozzolanacement. The export markets span countries around the Indian Ocean, Africa, Europe and the Middle East. Most of the plants have ISO 9001, ISO 14001 and OHSAS 18001 certification. In addition, two plants have received ISO 27001 certification and four have received SA 8000 certification. The company exports over 2.5 million tones per annum, which is about 30% of the country‟s total exports. Ultra Tech Cement Limited has 12 Integrated plants, 1 white cement plant, 11 grinding units in India and 1 Clinkerization plant in UAE, 15 grinding units ( 11 in India, 2 in UAE, 1 each in Bahrain and Bangladesh) and 6 bulk terminals ( 5 in India and 1 in Sri Lanka). In 2003 The Board of Larsen &Tourbo (L&T) decides to demerge its cement business into a separate cement company (Cemco). Grasim decides to acquire 8.5 per cent equity stake from L&T and then make an open offers for 30% of the equity of Cemco, to acquire management control of the company. HISTORY OF ULTRA TECH CEMENT
  25. 25. 25 The UltraTech Cement Ltd's captive jetty is situated on Saurashtra coast (village Kovaya) between Jafrabad and the port of Pipavav (in Pipavav Port area). This captive jetty was built with the intention of taking the company's cement and clinker produced by its plant, the Gujarat Cement Works (GCW), at village Kovaya to international buyers (export market) and also to western India's coastal regions, through sea routes so as to reduce the logistics cost to a great extent. This jetty is considered crucial since it is the lifeline for the Ultra Tech cement plant, including that of its another plant, the Narmada Cement at Jafrabad. The captive berth today handles clinker and bulk cement cargo for outward movement and based on the availability of jetty's space it then handles coal, gypsum, iron ore and so on, for inward movement for captive use only.
  26. 26. 26 VISION To be India‟s largest cement manufacturing unit at a single location, producing premium quality cement with clear focus on all stake holders.  Customization  Quality consistency  Product range  Cost competiveness  Employee empowerment MISSION We shall be over 6.50 million MT cement plant through innovative processes and empowered employees by 2014. We shall adopt the best of practices to deliver superior value to our employees, customers, business associates and society at large. To deliver value to their customer .Shareholder , employees and society at large.
  27. 27. 27 OBJECTIVES OF UTCL INTEGRITY : Honesty in every Action COMMITMENT : Deliver on the Promise PASSION : Energized Action SEAMLESSNESS: Boundary less in Letter SPEED : One step ahead always INTEGRITY COMMITMENT PASSION SEAMLESSNESS
  28. 28. 28 Kumar Mangalam Birla - Chairman Mrs. Rajshree Birla - Chief Marketing Officer M. Damodaran - Unit Head - White Cement K.C. Birla - Chief Financial Officer S.K. Chatterjee - Company Secretary About Board Of Directors
  29. 29. 29 No of Employees 13155 across 5 countries Working Shift A- 6:00 to 2:00, B- 2:00 to 10:00, Night Shift – 10:00 to 6:00 , General Shift – 8:30 to 5:30 Product Ordinary Portland cement, Portland blast furnace slag, White cement, Portland Pozzolana cement Brand Ultra Tech cement, Ultra Tech Concrete, Ultra Tech Building Solution, White Cement , Star cement Accounting Year 1st April to 31st March Country 25 countries India, UK, Germany, Hungary, Brazil, Italy, France, Luxembourg, Switzerland, Australia, USA, Canada, Egypt, China, Thailand, Laos, Indonesia, Philippines, Dubai, Singapore, Myanmar, Bangladesh, Vietnam, Malaysia and Korea. Tagline “ The Engineer‟s Choice” Logo Competitors Ambuja cement, J.K. cement, Sanghi cement, Acc cement Highlights of Ultra Tech oCement
  30. 30. 30 “ Dun and Bradstreet Awards” for the best cement Company in India 2012. Top Exporter Award from CAPXILE for the 16th consecutive year. IMC Ramkrishna Bajaj National Quality Award - “ Performance Excellence Trophy 2012” for the Birla White. Greentech Environment Excellence Award 2012 from Greentech for Gujarat Cement Works. „Subh Karan Sarwagi Environment Awards‟ from the Federation of the Indian Mineral Industries for Rajshree Cement Works. National Awards for the excellence in Energy Management 2012 “ Energy Efficient Unit” from CII for Redipalayan Cement Works. “National Energy Conservation Award2012” from Ministry of Power, New Delhi for Vikram Cement Works. Awards and Achievements
  31. 31. 31 Major Thrust Areas A. WCM World class Manufacturing (WCM) is adopted to improve Employee participation in small groups in excelling the manufacturing and improving the overall equipment efficiency by eliminating all forms of defects and losses. B. Total Quality Management In order to improve the Quality Management Performance of the organization, the international Quality Rating System (IQRS) has been adopted and attained level 6 in the year 1999. Further in this direction, Six Sigma concept has been initiated to improve the process efficiencies and 4 projects were initiated under this concept. It is our endeavor to sustain and improve further on a continuous basis. C. Strategic Quality Planning The Strategic Planning has been deployed since three years as a measure to improve the organization‟s capability to meet long and short term goals and to enhance cost competitiveness, operational efficiency, quality consistency and customer satisfaction. D. Capacity Additions In order to maintain the No. 1 Position in the region, the Rajashree Cement enhanced its capacities through Technology Up gradation in the existing 3 lines to increase the overall production from 9,000 TPD to 12,500 TPD. E. Manpower rationalization In order to keep man power costs down and to benchmark with best in class industry, Man Power rationalization is undertaken through job evaluation / Man Power studies, de-layering / VRS.
  32. 32. 32 Raw materials required to produce cement 1. Lime stone 2. Aluminum leatherette 3. Hematite 4. Gypsum 5. Fly ash The contents of raw materials consumed to produce the cement are:- 1. Lime stone 93% 2. Aluminum latherite 2% 3. Hematite 1.5% 4. Late rite 2% 5. Fly ash 1.5% Technology: Ultra Tech cement has opted for the best world class technology and equipment right from its inception. The plant has a state of art technology featuring an assemblage of fuzzy logic x-ray analyzer and cement scanner to ensure optimum production. The technology knows how and the main equipment for the cement plants have been obtained from m/s losche supplied the vertical coal mills at unit II and unit III. M/s K HD Humboldt Ltd., Wedge Germany supplied the roller press, on the latest equipment in the cement grinding process. The company was first in the country to install multi-section soil with 6 compartments. In addition to the above the company has v-separator, pyro step cooler coal washery to reduce ash content of high ash coal. Products profile : The company manufactures a wide range of premium brands of cement, catering to different needs of customers.
  33. 33. 33 Types of cement Brand name Ordinary Portland cement 43 grade Ultratech Ordinary Portland cement 53 grade Birla super Premium composite cement Birla Plus IRST-40 Cement Rajashree IRST-40 Packing Design: 1 High-density polyethylene (HDP) 2 Paper Weight 1 50 Kg Net per Bag. Quality 1 Specification bureau of International standard as per quality system of ISO-9001:2000 BRANDS OF CEMENT 1) Rajashree cement Rajashree cement is 43 grade cement which has end strength 63 MTPA; it is positioned in the middle market segment. The product has been used extensively for construction activities in the southern Maharashtra and Karnataka. It enjoys a reputation of giving „value for money‟ Materials required producing 43 Grade cement
  34. 34. 34 1 Clinker 93.50% 2 Gypsum 4.00% 3. Fly ash 2.50% 2) Birla super Birla super is 53 grade cement in the company‟s up-market product. Birla super has a 28 days comprehensive strength of to MTPA. It can produce concrete up to M 70 grade with ease. Materials required producing 53 Grade cement 1. Clinker 93.50% 2. Gypsum 4.00% 3. Fly ash 2.50% 3) Birla plus Birla plus is a premium composite cement in the company‟s up-market product. All cement build. But it takes a truly special one to breath life into a construction. Birla plus not only comes with the unique quality of strengthening your construction over time, it also has concrete answers to the widest range of modern constructions, ranging from row houses to skyscrapers and dams to flyovers. Constructions that stands tall. Materials required producing Birla plus cement 1. Clinker 71% 2. Gypsum 4% 3. Fly ash 25% 4) IRST-40 Cement IRST-40 cement is used for making railway sleepers, dams, and big projects. It is a special category of cement and has very high brains. It helps in producing most durable concrete and is produced when there is an order for the project. Materials required producing OPC 53 S Cement
  35. 35. 35 a. Clinker 96% b. Gypsum 4% Grasim Cement. Hotgi Birla super cement is a grinding unit, an extension of Rajashree cement, Malkhed (grey cement division of Grasim industries Ltd) located at Hotgi, south Solapur district of Maharashtra with an Installed capacity of 1.2 million tones per annum. It was commissioned on 10- 07-1995 and the commercial production started on 23-07-1995. The raw material (clinker) for production of Birla super cement is supplied by its sister concern, Rajashree cement, Malkhed, we were the first in introduction the 53 grade cement (BIRLA SUPER) in the country. The unit has best of world class technology and equipments. We have collaboration with various giant and reputed western based industries so as to equip the factory with the latest technology of cement industry. The complete plant is totally automated and centrally controlled with the latest technology of cement industry. The complete plant is totally automated and centrally controlled with the support of programmable logic (PLC) arrangement. The success of this unit is mainly because of the following major forces:- c. Dynamic and able leadership supported by highly qualified, activated, committed and charged team of officer and staff with full of professional approach. d. Uninterrupted supply of clinker by Rajashree cement, Malkhed. e. Regular production and dispatch planning from the respective CMO. f. Excellent marketing support.
  36. 36. 36 g. Co-operation from district administration, policy officials, authorities, labor dept and nearby villagers. The cement manufacturing process The technology adopted by the company for manufacture of cement is the dry process with suspension mainly because of low fuel consumption, lesser requirement of water and high in production capacity. Raw material used 1. Limestone 2. Iron ore 3. Coal 4. Chemical gypsum 5. Alumnus late rite 6. Fly ash
  37. 37. 37 SWOT ANALYSIS: STRENGTHS: Cement demand has grown in tandem with strong economic growth derived from: Growth in housing sector (over 30%) key demand driver. Infrastructure projects like ports, airports, power projects, dam & irrigation Projects. National Highway Development Programme. Bharat NirmanYojana for rural infrastructure and rise in industrial projects.
  38. 38. 38 Production The company‟s production facilities are spread across 11 integrated plants, one white cement plant 12 grinding units and 5 terminals, 4 in India and one in Sri Lanka. High quality cement production is increasing annually. Annual production capacity is 23.10 million tones. Logistics: Ultra Tech Can directly deal with the limestone tenders and thus the middle man do not affect its cost. Company use the local transporters which provide the efficient transportation cost. Thereby reducing the extra expense and making cement more economical for the local man to afford. Plantation: Ultra tech‟s manufacturing plant uses ultra-modern technology and imported machinery. Company‟s Unit at Koala is the only Unit in this sector in India to have a desalination plant. It is used for meeting the water needs of the plant and the colony. The waste gases from the cooler are used in the desalination plant. that makes the product recyclable and environmental friendly thereby contributing to the environment. Company‟s CSR corporate social responsibility activities extend to 127 villages, in proximity to its plants, across the country. (William B. Werther, David B. Chandler, 2010) Brand Positioning: In the world, Aditya Birla Group is the eighth largest cement player. Ultra Tech‟s products include Ordinary Portland cement Portland Pozzolana cement and Portland blast furnace slag cement. The company exports over 2.5 million tons per annum, which is about 30 per cent to the country‟s total exports. Ordinary There is cement is the most commonly used cement for a wide range of process. Applications cover dry-lean mixes, general-purpose ready-mixes, and even high strength pre-cast and pre-stressed concrete. OPC(ordinary Portland cement) is used for applications, such ascomercial buildings industrial constructions, Multi storied complexes, cement concrete roads and heavy duty floors. PPC ( PortlandPozzolana cement )cement is used for big construction like dam and thermal power plant.
  39. 39. 39 Distribution Channels: Ultra Tech‟s distribution network is very widely spread out in the country with over 5,500 dealers and 30,000 retailers with its strong distribution channels. currentlyUltratech is starting to acquire a strong positioning in the market giving head on competition to its rivals. Quality: All the plants of Ultra tech are ISO 14001 Environment management system‟s certified sustain to OHSAS 18001 standards. Clean technologies and processes that combine economic progress and sustainable environment are adopted by the company for better performance. There is plants at Awarpur and Ratnagiri in Maharashtra; There is Jafrabad and Magdalla in Gujarat; Hirmi in Chhattisgarh; Arakkonam in Tamil Nadu; Tadipatri in Andhra Pradesh; Jharsuguda in Orissa and Durgapur in West Bengal. They have won the Capexil Certificate of Export Recognition – Top Exporter –Cement, Clinker, Asbestos and Cement Products for the years 2000, 2002 and2003. BhartiyaUdyogRatan Award presented to Sh. KYP Kulkarniby Indian Economic Development & Research Association (IEDRA) for good quality of cement to customer, New Delhi in 2004. (Narayanan, 2007) WEAKNESSESS: Cement Industry is highly fragmented and it is also highly regionalized and Low value commodity makes transportation over long distances uneconomical. Not available in all the places: Ultra tech is not available at all the places as it is not manufactured at all places and all plants are not available everywhere due to which people cannot find it everywhere hence the profit margins are affected to a greater extend. Human Resource: Due to openness in the Ultra tech‟s work culture which is very informal that does not suit for better management in corporate . The environment being very informal affects the management a lot as being the management they have to maintain a distance and discipline but due to the openness there is no
  40. 40. 40 such thing and they face a lot difficulty to control. And Ultra tech has insufficient man power due to its easy recruiting and selection method. Marketing: Lack of awareness program for consumers due to low promotion mix: the company faces the problem of proper promotion due to which the customers doesn‟t know much about the product resulting into less sales of the product instead of being a good product. Lack of marketing mix: the company suffers with the problem of proper marketing mix which in return results into the whole confusion state and the product does not reach to the customers properly and in fact a lot of them don‟t know about it also. Health: Highly dusty environment at the time of dumping the cement is hazardous for health. It affects human‟s respiratory system adversely. Ultra tech is therefore not contributing to society as its corporate social responsibility remains unfulfilled due to many hazards. Others: Cement industry is highly fragmented and regionalized as Low value commodity makes. As transportation over long distances is uneconomical for value sector, so cost of transporting cement is high and this keeps cement from being profitable over long distances. In other talks, shipping cement costs more than the profit from selling it. PESTEL ANALYSIS: Analysing the above through pestel framework Ultratech was highly affected by the environmental factors. As cement plants are very harmful for the environment causing a lot of pollution and is harmful for the health of human being hence proving that the environmentally it is not good and hence its plants all are made to be situated outside the city where the population rate is low or no population. So Ultratech is bearing great difficulty in managing the environment along with the health issues.
  41. 41. 41 OPPORTUNITIES: With the low per capita consumption of cement in India 102 kg compared to the global average of 260 kg and the emphasis on infrastructure development, Ultra tech has ample opportunity to ride the growth curve. Ultratech can develop new marketing area. It can sign MOU‟s (memorandum of understanding) with government regarding supply of cement for government work. Ultratech can also maintain the position of competition in the market. Institutional market like corporate and offices, school society complexes are growing in large scale, which will increase the requirement. People are opting for more stable structures and good future, so large use of cement is taking place, so government is spending heavily on infrastructure project as Indian industry base is growing rapidly Thus, this is the right time to fully invest in these market. There is regular demand of cement which in turn will increase foreign investment in this sector. As roads transformation process is going on through which the traditional method of road building will be convert by modern concrete roads. Substantially lower per capita cement consumption as compared to developing countries (1/3 rd of world average) Per capita cement consumption in India is 82 kgs against a global average of 255 kgs and Asian average of 200 kgs. For green field capacity 20 million tons per annum will be required to match the demand in pipeline for other two years leading to favorabledemand – supply scenario. (Verma, 2008) THREATS: As huge cement industry emerge there is more competition for ACC (Associated Cement Companies) to carefully enhanced its price , product and at the same time satisfy its dealers and customers. Cheap priced brand are capturing like a mushroom to lower income customer base. Players such as Jaypee Cement, Prism Cement, and Birla cement. ACC cement are eating up considerable market share. Due to India‟ satisfy growth many new international cement companies are expected in coming years which will bring enormous change and can start price war. Government intervention to adjust cement prices Transportation cost is upgrading. Due to loading restriction
  42. 42. 42 there is overloading industrialist shows increase in costs due to the shortage in coal industry. Many retailers are influence by better profit margin, and other Benefits because of small industries increase competition among them, which in turn give heavy discount to customer and start malpractices. Timber is also being considered as one of the substitutes of cement, which is cheap and long lasting. Due to continuous attack of earthquake, many countries like Japan, Indonesia, and Singaporeetc are now using timber in construction since those areas are high earthquake affected. (Kalesh, 2009) PORTER‟S 5-FORCE MODEL (THREAT) ANALYSIS: Analysing the above through the five forces framework: Threat of New Entrants: The high costs are major entry barrier for the entry of new players. The high shipment costs make it difficult to import cement. Cement being a high volume low value commodity results in high goods costs, which makes cement imports economically unlikely. Domestic Cement industry is highly integrated from global cement markets. Making cement duty free, as cement is being imported from neighboring countries. However, due to logistics issues and lack of port, handling capabilities, imports of cement will remain negligible and do not pose a threat to domestic industry of Ultratech. Competitive rivalry between existing players: Previously the rivalry was strong among the players, as the industry was not consolidated. During the last few years the industry has become more consolidated with the Top 3 players Ultratech is having a combined market share of 49 percent in 2005-06 as compared to 32 Percent in 1999-2000. (Porter, 1988) Its competitive analysis is as follows: Domestic players competing Ultratech are: Associated Cement Companies Ltd (ACCL) Associated Cement Companies Ltd manufactures ordinary Portland cement, composite cement and special cement and has begun offering its marketing expertise and distribution facilities to other producers in cement and related areas. The company plans capital expenditure through expansion of existing units and/or through acquisitions.
  43. 43. 43 Birla Corp Birla Corp's product portfolio includes acetylene gas, auto trim parts, casting, cement, jute goods, yarn, calcium carbide etc. The cement division has an installed capacity of 4.78 million metric tones and produced 4.77 million metric tones of cement in 2003-04. The company has two plants in Madhya Pradesh and Rajasthan and one each in West Bengal and Uttar Pradesh and holds a market share of 4.1 per cent. Going forward, the company is setting up its captive Power plant to remain cost competitive. Madras Cements Madras Cements Ltd is one of the oldest cement companies in the southern region and is a part of the Armco group. The company is engaged in cement, clinker, dolomite, dry mortar mix, limestone; ready mix cements (RMC) and units generated from windmills. Lafarge India Lafarge India Pvt Ltd, a subsidiary of the Lafarge Group, has a total cement capacity of 5 million tones and a clinker capacity of 3 million tone in the country. Lafarge commenced operations in 1999 and currently has a market share of 3.4 per cent. It exports clinker and cement to Bangladesh and Nepal. It produces Portland slag cement, ordinary Portland cement and Portland Pozzolana cement. Grasim-Ultra Tech Cemco Grasim's product profile includes viscose staple fiber (VSF), grey cement, white cement, sponge iron, chemicals and textiles. With the acquisition of Ultra Tech, L &T's cement division in early 2004, Grasim has now become the world's seventh largest cement producer with a combined capacity of 31million tones. Grasim (with Ultra Tech) held a market share of around 21 per cent in 2005-06. Gujarat Ambuja Cements Ltd (GACL) Gujarat Ambuja was set up in 1986 with the commencement of commercial production at its 2 million tone plant in Chandrapur, Maharashtra. The group has clinker manufacturing facilities at Himachal Pradesh, Gujarat, Maharashtra, Chhattisgarh, Punjab and Rajasthan. The company has a market share of around 10 per cent, with a strong foothold in the northern and western markets. Its total sales aggregated US$ 526 million with a capacity
  44. 44. 44 of 12.6 million tons in 2003-04. Gujarat Ambuja is one of India's largest cement exporter and one of the most cost efficient firms. It has also earmarked around US$ 195-220 million for acquisitions Cements Ltd. CONCLUSION: As India is the second largest producer of cement in the worlds many big player presents in the market after that Ultratech cement increases his market share due to the high growth rate of real estate. Because of continuously growth of ultra tech cement after little year company may occur top cement manufacturer in India. After swot analysis of Ultra Tech I found that company has many strength, but few weakness also present, there are various opportunities for company in India and other Asian countries because the infrastructure is continuously developing. Company has won the best Employer award in 2007, so young generation has various career opportunities in it. Overall performance of company is increasing continuously in each sector like as Production, HR, Marketing it is good for company it is soon about to establish a strong brand name in the industry due to its good quality and reputed image that is making it exclusive from its competitors.
  45. 45. 45 Chapter – 4 Review of Literature
  46. 46. 46 BrikendAziri Management Research and Practice 12/2011; Employee Satisfaction represents one of the most complex areas facing today‟s managers when it comes to managing their employees. Many studies have demonstrated an unusually large impact on the job satisfaction on the motivation of workers, while the level of motivation has an impact on productivity, and hence also on performance of business organizations.Unfortunately, in our region, job satisfaction has not still received the proper attention from neither scholars nor managers of various business organizations. Allen and Meyer, 1996; Karrasch, 2003; Organization commitment can be defined as affiliation of employees to the organization and involvement in it. In general there are three dimensions of commitment which are continuance commitment, affective commitment and normative commitment. Goyal (1995) Determined the extent of employee satisfaction experienced by textile workers due to primarily the statutory labour welfare facilities provided in the private, public and co-operative textile sectors in Punjab, the awareness and implementation of these labour welfare facilities and their correlation with job satisfaction, including the relationship between labour welfare and job satisfaction. Srivastava (2004) The Impact of Labour Welfare on Employees Attitudes and Job Satisfaction, a comparative study was conducted on workers in the private and public sectors of Kanpur city. The researcher attempted to assess the quality oflabour welfare activities;measure the degree of job satisfaction of workers provided
  47. 47. 47 with labour welfare facilities in private and public sectors and evaluates the attitudes of workerstowardsmanagement in both the sectors. AlamSageer, Dr. SameenaRafat, Ms. Puja Agarwal ISSN: 2278-487X. Volume 5, Issue 1 (Sep-Oct. 2012), PP 32-39 Employee satisfaction is the terminology used to describe whether employees are happy, contended and fulfilling their desires and needs at work. Many measures support that employee satisfaction is a factor in employee motivation, employee goal achievement and positive employee morale in the work place. Basically employee satisfaction is a measure of how happy workers are with their job and working environment. In this paper various variables responsible for employee satisfaction has been discussed such as Organization development factors, Job security factors, Work task factors, Policies of compensation and benefit factor and opportunities which give satisfaction to employees such as Promotion and career development also has been described .This paper also deals the various ways by which one can improve employee satisfaction. HalilZaimSelimZaim Fatih University, TURKEY Employee satisfaction is considered to be a critical success factor for organizations. The concept of employee satisfaction has gained a special concern from both academicians and practitioners. This study aims to provide a framework for employee satisfaction and determine the critical factors of employee satisfaction and to measure their effect on overall evaluation of employee satisfaction in small and medium sized enterprises (SME) based on the data collected from Turkey. Data analysis revealed that there is a positive relationship between the each factor of employee satisfaction which are named satisfaction from pay and benefits (P&B), satisfaction from peers (P), satisfaction from management (M), satisfaction from working environment (WE), satisfaction from superior (S) and overall employee loyalty in SMEs.
  48. 48. 48 Furthermore, relevant recommendations and measures for improving the employee satisfaction are proposed. Judge, Timothy A.; Thoresen, Carl J.; Bono, Joyce E.; Patton, Gregory K.Psychological Bulletin, Vol 127(3), May 2001, Database: Psyc articles [Journal Article] A qualitative and quantitative review of the relationship between job satisfaction and job performance is provided. The qualitative review is organized around 7 models that characterize past research on the relationship between job satisfaction and job performance. Although some models have received more support than have others, research has not provided conclusive confirmation or discontinuation of any model, partly because of a lack of assimilation and integration in the literature.
  49. 49. 49 Chapter - 5 Research Methodology
  50. 50. 50 PROBLEM STATEMENT The implications of technology in the field of company and various services provided by company for their employee. The innovations and development takes place in the company sector does really affect the way of works. The statement of problem is an effort to identify the impact of technology on production and the employee preference towards it. This study has been done under the Ultra Tech Cement limited, Gujarat cement works kovaya. OBJECTIVES OF THE STUDY The main aim of the study is to analyze and examine level of job satisfaction among theUltra Tech Cement employees and to know the problems faced by the employees of the various categories. The specific objectives are as follows:  To present a profile of Ultra Tech Cement and organizational structure etc.,  To observe the level of satisfaction among of employees relating to the nature of the job andother factors.  To identify the extent of job satisfaction in theUltra Tech Cement employees and its impact on the job  Performance of the employees.  To evaluate the working environment in Ultra Tech Cement  To examine satisfaction regarding the salary and other benefits of its employees.  To suggest suitable measures to improve the overall satisfaction of the employees in then organization.
  51. 51. 51 SCOPE OF THE STUDY In the survey an attempt has been made to analyze the job satisfaction of employees ofUltra Tech Cement Kovaya (Gujarat Cement Works). The Head Office of the Ultra Tech Cement is situated at Andheri East Mumbai. The study tries tounderstand the level of satisfaction among the employees of UTCL. It further explains the areaon which employees are mostly dissatisfied. Job satisfaction of the employees has been analyzed on the basis of the following seventeen job related factors.  Salary and monetary benefits  Job security  Promotion policy  Working environment  Employees participation in management  Freedom of expressions  Nature of job  Interest taken by superiors  Superiors and sub-ordinate relationship  Medicare  Loans  Conveyance  L.T.C. Research Design Research design is the plan, structure and strategy of investigation conceived so as to obtain answer to research questions and to control variance. There are three types of research design that researcher can opt for. 1. Exploratory 2. Descriptive
  52. 52. 52 3. Causal Out of the three available research design the researcher went for the Descriptive research design which is suitable to answer the research question and give proper fulfillment of research objectives in this study. i. Descriptive research design In this research study, the researcher has used descriptive research design. Descriptive study, Who, What, When, Where, How are the questions for researcher to find their answers during the study. A descriptive study may be simple or complex. This research study topic is according to the descriptive study. I have needed to find that all answers of these questions which come in descriptive study. Sampling The basic idea of sampling is that by selecting some of the sample from the population, researcher may draw conclusions about the sample study and generalize for entire population. A population element is the individual participant or object on which the measurement is taken. Population Size All the employees of Ultra Tech Cement. In the Gujarat Cement Works is the population for this research study. Sample Size: Sample size is a part of target population, carefully selected to represent the population. Here in this research study the Sampling size is 200. Sampling Technique
  53. 53. 53 After taken it to consider the limitations of this research study the researcher has used the Non Probabilistic convenience sampling. METHODOLOGY In the preparation of this report, the researcher the data from different sources. The sources of data as follows: Primary data: This data is gathered from first hand information sources by theresearcher, this data collection from employees, managers, clerks etc., by administrating the questionnaire having face to face interaction with employees. Secondary data This will give the theoretical basis required for the report presentationwhich can be available from various sources such as magazines, office files, inter officemanual and web site. DATA PROCESSING AND ANALYSING Data, which is gathered by administering questionnaires, was processed in simple manner todetermine the level of satisfaction among employees. Every response was assigned some scorebased on this overall satisfaction level was determined. Data collected is carefully tabulated and analyzed by using satisfaction methods and also variousgraphs are used. DATA ANALYSIS In order to do the work properly, a insight about the product, about the organization, about the employees was necessary. For this purpose a extensive study was initially done about the Employee Satisfaction After the initial study, the survey was started in order to get the questionnaire filled by them.
  54. 54. 54 On the basis of the information collected in the interviews from the respondents and filled in questionnaire from them, certain findings were made on that basis and some recommendations too were given to the organization so as to improve the level of satisfaction of their customers. These findings and recommendations would go a long way of satisfaction and service in order to maintain its existing employees as well as to add 1-1 new employee to its existing data base. They also point the aspect in which the organization is lacking and need to improvise upon as well as the aspect, which are its plus point and which can really help in future. Tools for analysis Researcher has identified suitable statistical and analytical software after gathering of data. Researcher has used software to analysis data i.e. Microsoft EXCEL and other suitable statistical tool also used for data analysis purpose. Limitations of the study  This research study only considers the area of Ultra Tech in Kovaya.  The sample size is not representing the whole population due to limited time period and cost related aspect.  Biasness of respondents can be other constraints for researcher.  The sampling technique, Non probabilistic convenience sampling method has its own limitation Questions which were asked to Employees in UTCL.
  55. 55. 55 1. Overall, how satisfied are you working for the company? o Extremely Dissatisfied 5% o very Dissatisfied 5% o Somewhat Dissatisfied 10% o Neutral 10% o Somewhat Satisfied 20% o Extremely Satisfied 50% Figure 5.1 satisfaction level Interpretation: 50% of the employees are extremely satisfied with their working condition.20% are not so satisfied with their working condition.5%are extremely dissatisfied with their working condition. 2. To what extent do you agree with the working condition? o Disagree completely 3% 0 10 20 30 40 50 60 Series1 Series2 Series3 Series4
  56. 56. 56 o Strongly Disagree 7% o Somewhat Disagree 15% o Somewhat Agree 15% o Strongly Agree 20% o Agree completely 40% Figure 5.2 Working condition Interpretation: Almost 40% of the employees are satisfied with the present working conditions andenvironment.20% of the employees agree with their work condition. and so on. 0 0.05 0.1 0.15 0.2 0.25 0.3 0.35 0.4 0.45 Disagree completely Strongly Disagree Somewhat Disagree Somewhat Agree Strongly Agree Agree completely Series1 Series2 Series3
  57. 57. 57 3. Are you satisfied with the wages paid to you? YES 85% NO 15% Figure 5.3satisfaction with wages Interpretation: 85 percent of the employees are satisfied with the wages paid to them. Only 15percent of the employees feel that there should be a hike in wages paid to them. 85% 15% YES NO
  58. 58. 58 4. Do you have any incentives wage scheme for efficient work on your organization? YES 80% NO 20% Figure 5.4incentives wage scheme Interpretation: 80 percent of the employees feel that there should be an incentive wage schemefor efficient work in the organization. 0% 10% 20% 30% 40% 50% 60% 70% 80% YES NO Series1
  59. 59. 59 5.What I like best about working for the Company is…. 65% of the employees told that they were like the most about the company is that the company‟s rules and regulations are motivated them to work and stay in the organization. 25% of the employees told that they were like to do work with their subordinates and superiors. They are too supportivein critical situation. 10% of the employees felt that company‟s wage scheme is good for them.
  60. 60. 60 6. How many years have you been with the company? o Less than a year 5% o 1-3 year 10% o 4-6 year 10% o More than 6 years 75% Figure 5.5 years have been with the company Interpretation: 75% of the employees were more than six years have been with the company. 0 20 40 60 80 Less than a year 1-3 year 4-6 year More than 6 years Series1 Series2 Series3
  61. 61. 61 7. Is the management helpful and sympathetic to your problems in workstation? To some extent 60% To large extent 40% Figure 5.6 management helpful and sympathetic to problems in workstation Interpretation: 60% of the employees feel that the management is sympathetic to some extent intheir problems faced at workstation. 60 40 To some extent To large extent Series1
  62. 62. 62 8. Are you satisfied with the facilities provided to you? To some extent 5% To large extent 95% Figure 5.7 Satisfaction with facility Interpretation: Almost all the employees are satisfied with facilities provided with theorganization. 0 10 20 30 40 50 60 70 80 90 100 To some extent To large extent Series1
  63. 63. 63 9. Does the management have good relation with the workers? To some extent 25% To large extent 75% Figure 5.8 good relation with the workers Interpretation: 75% of the employees feel that the management has a good relation with the workers and only 25% of them feel that the management should improve their relation with the workers. 25% 75% To some extent To large extent
  64. 64. 64 10 Do you feel that the company policy really protect your interest? YES 95% NO 5% Figure 5.9 Interpretation: 95% of the employees feel that the company policies really protect their interest. 5% of them feel that their interests are not protected. YES NO 95 5 Series1
  65. 65. 65 11. Do you have any problems with the present management setup? YES 20% NO 80% Figure 5.10problems with the present management setup Interpretation: Only 80% of the employees are satisfied with the present management setup and the other 30% is not satisfied and feel that there should be change in the setup. 20% 80% Chart Title YES NO
  66. 66. 66 12. How flexible is the company with respect to your family responsibilities? Very inflexible 0% somewhat inflexible 0% neither 0% somewhat flexible 5% Very flexible 95% Figure 5.11 flexibility Interpretation: 95% of the employees feel that the company is very flexible with their family responsibilities.5% of the employees feel that the company is somewhat flexible with their family responsibilities. very inflexible somewhat inflexible neither somewhat flexible very flexible 0 0 0 5 95 Chart Title
  67. 67. 67 13Have you ever observed or experienced any of the following forms of discrimination or harassment at this company? Racial discrimination0% Sexual harassment0% Gender discrimination 0% Sexual orientation discrimination0% none Observed 100% Figure 5.12discrimination or harassment Interpretation: 100% of the employees are never feel the discrimination or harassment towards them. Because company follow 0% harassment policy. 0 10 20 30 40 50 60 70 80 90 100 Series1 Series2 Series3 Series4
  68. 68. 68 Hypothesis test. H0: There is no relationship between working condition and wages H1: There is relationship between working condition and wages Significance level: 0.05 Cross tabulation Cross tabulation mean comparison between the two elements / two variable working * wages Crosstabulation count wages Totalyes no working extremely dissatisfied 10 0 10 very dissatisfied 10 0 10 some what dissatisfied 25 0 25 Neutral 16 0 16 somewhat dissatisfied 44 1 45 extremely dissatisfied 66 28 94 Total 171 29 200 Chi-Square Tests Value df Asymp. Sig. (2- sided) Pearson Chi-Square 33.536 a 5 .000 Likelihood Ratio 41.482 5 .000 Linear-by-Linear Association 20.673 1 .000 N of Valid Cases 200 a. 4 cells (33.3%) have expected count less than 5. The minimum expected count is 1.45. Interpretation With the help of chi-square, pearson‟s chi-square value has found , that is p value it can be identified that there is any relationship between given two
  69. 69. 69 variable or not. Here p value is 0.000 which is less than 0.05 so that it can be concluded that the null hypothesis is rejected, and it can be said that there is relationship between working condition and wages paid to employees in Ultra Tech.
  70. 70. 70 Hypothesis test. H0: There is no relationship between Satisfaction level and working years. H1: There is relationship between Satisfaction level and working years. Significance level: 0.05 Cross tabulation Cross tabulation mean comparison between the two elements / two variable Satisfaction level * working years Cross tabulation count Working Years TotalLess than a year 1-3 year 4-6 year More than 6 year satisfaction Extremely Dissatisfied 8 0 0 2 10 Very Dissatisfied 2 0 0 8 10 Somewhat Dissatisfied 0 1 0 24 25 Neutral 0 0 0 16 16 Somewhat Satisfied 0 9 11 25 45 Extremely Satisfied 0 12 8 74 94 Total 10 22 19 149 200 Chi-Square Tests Value df Asymp. Sig. (2- sided) Pearson Chi-Square 1.605E2a 15 .000 Likelihood Ratio 92.210 15 .000 Linear-by-Linear Association 12.674 1 .000 N of Valid Cases 200 a. 16 cells (66.7%) have expected count less than 5. The minimum expected count is .50.
  71. 71. 71 Interpretation With the help of chi-square, Pearson‟s chi-square value has found, that is p value it can be identified that there is any relationship between given two variable or not. Here p value is 0.000 which is less than 0.05 so that it can be concluded that the null hypothesis is rejected, and it can be said that there is relationship between working condition and working years to employees in Ultra Tech
  72. 72. 72 FINDINGS The major findings of the studies are as follows: All the respondents are employees of Ultra Tech Cement (Kovaya). All the statutory and non-statutory measures are provided to employees as per the standard measures, which improves employee‟s satisfaction and increase productivity. Almost all the employees are satisfied with the wages paid to them. 80% of the employees feel that there should be an incentive wages scheme for efficient work in the organization. 60% of the employees feel that the management is sympathetic to some extent in their problems faced at workstation; Management shares a very good relation with the workers. 75% of the employees were more than 6 years in the organization. 95% employees were satisfied with the facilities provided to them and are free to express their views freely to the management. Supervisors are ready to clear the doubts and help in improving their performance. 95% of the employees feel that the company policies really protect their interests. 80% of the employees are satisfied with the present management setup. The Company following 0% tolerance policy.
  73. 73. 73 SUGGESTIONS: 1. 20% of the employees feel that the present management should be changed. 2. 5% of the employees feel that the company policies are not able to protect their interests and hence they should be changed. 4. Majority of the employees feel that there should be an incentive wage scheme for efficient work in the organization. 5. The management should be more helpful and sympathetic towards the problems faced by the workers at the workstation.
  74. 74. 74 CONCLUSION All the statutory and non-statutory measures are provided to employees as per the standard measures, which improves employee‟s satisfaction and increase productivity. Any organization success and growth depends on employees. The company may have rich resources of capital, material, infrastructure, machines and technology but if the quality of manpower is not good, the organization cannot succeed. Employee welfare plays a vital role in every organization. Besides several other factors the economic development of a country depends upon the effective functioning of employees. In order to achieve this superiors and the state should take necessary steps for the satisfaction of employees in their respective jobs. Employees are satisfied with the present working conditions and feel secure about their job. Almost all the employees are satisfied with the wages paid to them. 80% of the employees feel that there should be an incentive wages scheme for efficient work in the organization. 60% of the employees feel that the management is sympathetic to some extent in their problems faced at workstation; Management shares a very good relation with the workers. 75% of the employees were more than 6 years in the organization. 95% employees were satisfied with the facilities provided to them and are free to express theirviews freely to the management. Supervisors are ready to clear the doubts and help in improving their performance. 95% of the employees feel that the company policies really protect their interests. 80% of the employees are satisfied with the present management setup. The Company following 0% tolerance policy.
  75. 75. 75 BIBLIOGRAPHY Books referred Sr.No Title Publish Author 1) Human resource and Himalaya Publish House K. Ashwathppa Personal management 2) Industrial relations Tat McGraw Hill publishing ArunMonappa Company Ltd 3) Human Problem in IndiaSindhu Publication Pvt. Ltd. Dr. K.G. Desai Industries 4) Statistics Methods Sultan Chan & Sons S.P. Gupta Web sites  Theories http://www.adityabirla.com/about-us/overview http://www.teammax.net http://humanresources.about.com/od/employeesurvey1/g/employee_satisfy.ht m http://www.managementparadise.com/forums/principles-management-p-o- m/208710-pest-analysis-cement-industry.html http://www.ultratechcement.com/careers.php
  76. 76. 76  Literature Review http://scholar.google.co.in/scholar?q=literature+review+on+employee+satisfac tion&hl=en&as_sdt=0&as_vis=1&oi=scholart&sa=X&ei=eI3IU72qN8KOuAS41 IGgAQ&ved=0CBkQgQMwAA http://psycnet.apa.org/journals/bul/127/3/376/ htthttp://epoka.edu.al/new/icme/2.pdf http://iosrjournals.org/iosr-jbm/papers/Vol5-issue1/E0513239.pdf http://www.researchgate.net/publication/222103547_Job_Satisfaction_A_Liter ature_Review http://files.eric.ed.gov/fulltext/ED492690.pdf
  77. 77. 77 Annexure Questionnaire on Employee Satisfaction 1.Overall , how satisfied are you working for the company? o Extremely Dissatisfied o very Dissatisfied o Somewhat Dissatisfied o Neutral o Somewhat Satisfied o Extremely Satisfied 2.To what extent do you agree with the working condition? o Disagree completely o Strongly Disagree o Somewhat Disagree o Somewhat Agree o Strongly Agree o Agree completely 3.Are you satisfied with the wages paid to you? YES NO 4.Do you have any incentives wage scheme for efficient work on your organization? YES NO 5.What I like best about working for the Company is…. 6.How many years have you been with the company? o Less than a year o 1-3 year o 4-6 year o More than 6 years
  78. 78. 78 7.Is the management helpful and sympathetic to your problems in workstation? To some extent To large extent 8Are you satisfied with the facilities provided to you? To some extent To large extent 9.Does the management have good relation with the workers? To some extent To large extent 10.Do you feel that the company policy really protect your interest? YES NO 11.Do you have any problems with the present management setup? YES NO 12.How flexible is the company with respect to your family responsibilities? Very inflexible Somewhat inflexible
  79. 79. 79 Neither Somewhat flexible Very flexible 13.Have you ever observed or experienced any of the following forms of discrimination or harassment at this company? Racial discrimination Sexual harassment Gender discrimination Sexual orientation discrimination None Observed
  80. 80. 80 Q1 Q2 Q3 Q4 Q6 Q7 Q8 Q9 Q10 Q11 Q12 Q13 1 6 1 1 1 2 1 1 1 2 5 5 5 6 1 1 2 1 2 2 1 2 5 5 5 6 1 1 4 1 1 1 1 2 5 5 5 6 1 1 3 1 2 1 1 2 5 5 4 5 1 1 4 1 2 2 1 1 5 5 6 4 1 1 4 1 2 2 1 2 5 5 5 6 1 1 3 1 2 1 1 2 5 5 5 6 1 1 3 1 2 1 1 2 5 5 6 6 1 1 3 1 2 1 1 2 5 5 6 4 1 1 4 1 2 2 1 2 5 5 6 3 2 2 4 2 2 2 1 2 5 5 6 5 2 2 4 2 2 2 1 2 5 5 4 2 1 1 4 1 2 2 1 2 5 5 5 5 1 1 4 1 1 1 1 1 5 5 5 6 1 1 2 1 2 1 1 2 5 5 4 5 1 1 4 1 2 2 1 1 5 5 4 5 1 1 4 1 2 2 1 1 5 5 5 4 1 1 4 1 2 2 1 2 5 5 6 4 1 1 4 1 2 2 1 2 5 5 3 5 1 1 4 1 2 2 1 1 5 5 3 5 1 1 4 1 2 2 1 1 5 5 6 6 1 1 4 1 2 1 1 2 5 5 6 6 1 1 4 1 2 1 1 2 5 5 3 5 1 1 4 1 2 2 1 1 5 5 6 4 1 1 4 1 2 2 1 2 5 5 6 5 2 2 4 2 2 2 1 2 5 5 3 4 1 1 4 2 2 1 2 1 5 5 6 4 2 2 4 2 2 2 1 2 5 5 1 6 1 1 1 2 1 1 1 2 5 5 3 2 1 1 4 2 2 2 1 2 5 5 3 2 1 1 4 2 2 2 1 2 5 5 3 2 1 1 4 2 2 2 1 2 5 5 1 6 1 1 1 2 1 1 1 2 5 5 1 6 1 1 1 2 1 1 2 1 5 5 2 5 1 1 4 2 2 2 1 1 5 5 6 6 1 1 4 1 2 1 2 1 5 5 6 4 1 1 4 1 2 2 1 1 4 5 6 6 1 1 3 1 2 1 1 2 5 5 3 2 1 1 4 2 2 2 1 2 5 5 3 2 1 1 4 2 2 2 2 2 5 5 6 4 1 1 4 1 2 2 1 2 5 5 6 4 1 1 4 1 1 2 1 1 4 5
  81. 81. 81 6 4 1 1 4 1 2 2 1 1 4 5 3 6 1 1 4 1 2 1 1 2 5 5 6 6 1 1 4 1 2 1 2 1 5 5 6 4 1 1 4 1 2 2 1 2 5 5 6 5 2 2 4 2 2 2 1 1 5 5 6 6 1 1 4 1 2 1 1 2 5 5 6 4 1 1 4 1 2 2 1 2 5 5 3 2 1 1 4 2 2 2 1 2 5 5 3 4 1 1 4 2 2 1 2 1 5 5 6 6 1 1 2 1 2 1 1 2 5 5 6 6 1 1 2 1 2 1 1 2 5 5 5 6 1 1 4 1 2 1 1 2 5 5 5 4 1 1 4 1 2 2 1 2 5 5 6 6 1 1 2 1 2 1 1 2 5 5 6 6 1 1 4 1 2 1 2 1 5 5 5 6 1 1 4 1 1 1 1 1 5 5 6 5 2 2 4 2 2 2 1 2 5 5 6 6 1 1 3 1 2 1 1 2 5 5 5 6 1 1 3 1 2 1 1 2 5 5 5 1 1 1 4 1 2 2 1 2 5 5 5 1 1 1 4 1 2 2 1 2 5 5 6 6 1 1 3 1 2 1 1 2 5 5 6 5 2 2 4 2 2 2 1 2 5 5 3 2 1 1 4 2 2 2 1 2 5 5 3 4 1 1 2 2 2 2 1 1 5 5 1 6 1 1 1 2 1 1 1 2 5 5 2 6 1 1 1 2 1 1 1 2 5 5 6 3 2 2 4 2 2 2 1 2 5 5 6 3 2 2 4 2 2 2 1 2 5 5 6 4 1 1 4 1 1 2 1 1 4 5 6 3 2 2 4 2 2 2 1 2 5 5 6 3 2 2 4 2 2 2 1 2 5 5 4 5 1 1 4 1 2 2 1 1 5 5 6 6 1 1 2 1 2 1 2 1 5 5 6 6 1 1 2 1 2 1 1 2 5 5 6 6 1 1 2 1 2 1 1 2 5 5 6 6 1 1 2 1 2 1 1 2 5 5 6 4 1 1 4 1 2 2 1 2 5 5 6 4 1 1 4 1 2 2 1 2 5 5 6 5 2 2 4 2 2 2 1 2 5 5 6 3 2 2 4 2 2 2 1 2 5 5 6 6 1 1 2 1 2 1 1 2 5 5 3 4 1 1 4 2 2 1 2 1 5 5
  82. 82. 82 5 6 1 1 3 1 2 1 1 2 5 5 5 6 1 1 3 1 2 1 1 2 5 5 4 2 1 1 4 1 2 2 1 2 5 5 4 2 1 1 4 1 2 2 1 2 5 5 4 5 1 1 4 1 2 2 1 1 5 5 6 5 2 2 4 2 2 2 1 2 5 5 6 6 1 1 4 1 2 1 1 2 5 5 6 6 1 1 2 1 2 1 1 2 5 5 6 6 1 1 2 1 1 1 1 2 5 5 2 5 1 1 4 2 2 2 1 1 5 5 2 6 1 1 1 2 1 1 1 2 5 5 3 2 1 1 4 2 2 2 1 2 5 5 3 2 1 1 4 2 2 2 1 2 5 5 3 4 1 1 4 2 2 2 1 1 4 5 3 4 1 1 4 2 2 2 1 1 5 5 3 4 1 1 4 2 2 1 2 1 5 5 6 6 1 1 2 1 2 1 1 2 5 5 5 1 1 1 4 1 2 2 1 2 5 5 5 6 1 1 3 1 2 1 1 2 5 5 4 1 1 1 4 1 2 2 1 2 5 5 4 6 1 1 4 1 2 1 2 1 5 5 4 5 1 1 4 1 2 2 1 1 5 5 4 5 1 1 4 1 2 2 1 1 5 5 6 4 1 1 4 1 2 2 1 2 5 5 5 6 1 1 3 1 2 1 1 2 5 5 5 6 1 1 3 1 2 1 1 2 5 5 5 1 1 1 4 1 2 2 1 2 5 5 5 6 1 1 4 1 2 2 2 1 5 5 5 1 1 1 4 1 2 2 1 2 5 5 6 4 1 1 4 1 2 2 1 2 5 5 2 4 1 1 4 2 2 2 1 1 4 5 1 5 1 1 1 2 1 1 1 2 5 5 3 2 1 1 4 2 2 2 1 2 5 5 3 2 1 1 4 2 2 2 1 1 5 5 3 4 1 1 4 2 2 2 1 1 5 5 5 5 1 1 4 1 2 2 1 2 5 5 5 6 1 1 2 1 2 2 1 2 5 5 6 6 1 1 2 1 2 2 1 2 5 5 5 4 1 1 4 1 2 2 1 2 5 5 5 6 1 1 3 1 2 2 1 2 5 5 6 6 1 1 3 1 2 2 1 2 5 5 5 6 1 1 3 1 2 2 1 2 5 5 5 6 1 1 2 1 2 2 1 2 5 5
  83. 83. 83 5 6 1 1 2 1 2 2 1 2 5 5 5 6 1 1 2 1 2 2 1 2 5 5 5 6 1 1 2 1 2 2 1 2 5 5 5 6 1 1 2 1 2 2 1 2 5 5 5 6 1 1 2 1 2 2 1 2 5 5 1 6 1 1 1 2 1 2 1 2 5 5 1 6 1 1 1 2 1 2 1 2 5 5 6 6 1 1 3 1 2 2 1 2 5 5 6 3 2 2 4 2 2 2 1 2 5 5 3 4 1 1 4 2 2 2 1 2 5 5 6 3 2 2 4 2 2 2 1 2 5 5 6 3 2 2 4 2 2 2 1 2 5 5 6 3 2 2 4 2 2 2 1 2 5 5 6 3 2 2 4 2 2 2 1 2 5 5 6 3 1 2 4 2 2 2 1 2 5 5 6 3 1 2 4 2 2 2 1 2 5 5 6 3 1 2 4 2 2 2 1 2 5 5 6 6 1 1 4 1 2 2 1 2 5 5 6 3 2 2 4 2 2 2 1 2 5 5 5 4 1 1 4 1 2 2 1 2 5 5 5 4 1 1 4 1 2 2 1 2 5 5 6 6 1 1 4 1 2 2 1 2 5 5 6 6 1 1 4 1 2 2 1 2 5 5 6 6 1 1 4 1 2 2 1 2 5 5 6 6 1 1 4 1 2 2 1 2 5 5 6 3 2 2 4 2 2 2 1 2 5 5 6 2 2 2 4 2 2 2 1 2 5 5 6 3 2 2 4 2 2 2 1 2 5 5 6 6 1 1 4 1 2 2 1 2 5 5 6 3 1 2 4 2 2 2 1 2 5 5 6 3 1 2 4 2 2 2 1 2 5 5 6 3 1 2 4 2 2 2 1 2 5 5 6 3 1 2 4 2 2 2 1 2 5 5 6 3 1 2 4 2 2 2 1 2 5 5 6 3 1 2 4 2 2 2 1 2 5 5 5 5 1 1 4 1 2 2 1 2 5 5 5 5 1 1 4 1 2 2 1 2 5 5 5 5 1 1 4 1 2 2 1 2 5 5 4 5 1 1 4 1 2 2 1 2 5 5 5 3 1 2 4 2 2 2 1 2 5 5 5 3 2 2 4 2 2 2 1 2 5 5 6 3 2 2 4 2 2 2 1 2 5 5 6 3 2 2 4 2 2 2 1 2 5 5
  84. 84. 84 6 3 2 2 4 2 2 2 1 2 5 5 5 5 1 1 4 1 2 2 1 2 5 5 5 5 1 1 4 1 2 2 1 2 5 5 5 5 1 1 4 1 2 2 1 2 5 5 5 5 1 1 4 2 2 2 1 2 5 5 6 6 1 1 4 1 2 2 1 2 5 5 6 6 1 1 4 1 2 2 1 2 5 5 4 5 1 1 4 1 2 2 1 1 5 5 4 5 1 1 4 1 2 2 1 1 5 5 1 5 1 1 4 2 2 2 1 1 5 5 2 5 1 1 4 2 2 2 1 1 4 5 2 5 1 1 4 2 2 2 1 1 4 5 2 5 1 1 4 2 2 2 1 1 4 5 2 5 1 1 4 2 2 2 1 1 5 5 2 5 1 1 4 2 2 2 1 1 5 5 6 6 1 1 4 1 2 2 1 2 5 5 1 5 1 1 4 2 2 2 1 2 5 5 6 6 1 1 4 1 2 2 1 2 5 5 4 5 1 1 4 1 2 2 1 2 5 5 6 6 1 1 3 1 2 2 1 2 4 5 6 6 1 1 3 1 2 2 1 2 5 5 6 6 1 1 4 1 2 2 1 2 5 5 6 6 1 1 4 1 2 2 1 2 4 5 6 6 1 1 4 1 2 2 1 2 5 5 6 6 1 1 4 1 2 2 1 2 5 5 6 6 1 1 4 1 2 2 1 2 5 5 6 2 2 2 4 2 2 2 1 2 5 5 6 3 2 2 4 2 2 2 1 2 5 5 3 5 1 1 4 1 2 2 1 1 5 5

×