Most riders travel between 2-4pm and 11pm, with those aged 36-45 having the highest average ride durations. Offering discounts to casual riders aged 18-35 (male) and 18-35 and 36-45 (female) during peak times could increase loyalty. The highest proportion of riders are aged 0-17, suggesting an experience-focused demographic. Changing regional sales managers most impacts customer attrition, so reducing such changes is recommended alongside offering discounts to price-sensitive customer segments.
Kerrigan Advisors is an advisory firm that specializes in representing auto dealership sellers. The document summarizes Kerrigan Advisors' recent activities and the current state of the auto retail buy/sell market. It discusses trends like dealers taking on capital partners, the increasing importance of reinsurance profits in transactions, and retiring operators prompting some dealers to sell. The auto retail buy/sell market remains very active, with transactions up in the first half of 2017 compared to the same period last year. Dealership earnings and valuations have declined slightly but remain historically high.
The document discusses strategies for targeting valuable customers based on an analysis of customer data. It finds that high net worth and affluent customers in New South Wales and Victoria have higher property values and spending. It recommends focusing on acquiring these customers to increase revenue. The analysis also shows that customers in Queensland have made the highest average bike purchases over the past 3 years. It suggests targeting high frequency buyers with personalized offers to boost engagement and loyalty. A framework is proposed to retain high value customers and convert potential high value customers through discounts and bundles.
- Random forest modeling showed that history (dollars spent in the last year) and recency (months since last purchase) were the top predictors of whether a customer would visit the website after an email campaign. This intuitively makes sense, as customers who have spent more and shopped more recently are more loyal.
- The email campaign would be most successful in getting visits from these loyal customers with high history and low recency. The company should focus the campaign primarily on these customers with personalized messaging and promotions.
- Understanding which customers are most likely to visit also allows the company to better plan inventory, promotions, and pricing for an expected increase in demand from these predicted visitors. Targeting loyal customers can increase average cart size
The document provides results and analysis from AIESEC in Poland's March 2015 Future Leaders recruitment campaign. It summarizes that they recruited 889 new members, achieving 98.5% of their recruitment plan. The majority of applicants and new members were business, culture, and language students aged 19-20 who heard about the opportunity from friends in AIESEC or AIESEC's Facebook page. The document analyzes conversion rates and effectiveness of different recruitment channels and customer profiles to identify areas for improvement in future campaigns.
The document provides results and analysis from AIESEC in Poland's March 2015 Future Leaders recruitment campaign. It summarizes that they recruited 889 new members, exceeding their 98.5% recruitment goal. Most applicants heard about the opportunity from friends in AIESEC or other online channels like Facebook. Analysis of the results shows which channels and profiles were most effective at recruiting and converting applicants. It also examines differences in performance across local committees. The report aims to identify best practices and areas for improvement for future recruitment campaigns.
Product Analysis / Product Management for Laundry Marketplace App - JUST CLEAN, A Kuwait based startup. The home screen of the app is very critical part of User Experience and with data analysis and qualitative analysis we will see how we can guide the product management in the right direction.
The document describes a sales application called "My Sales" that allows users to manage various aspects of a business such as stock cataloging and sales, billing and expenses, and generating daily, weekly, and monthly reports. It can be used by various types of organizations like retailers, hospitals, hotels, and shopping malls. The application aims to help business owners keep track of sales, best selling products, low stock items, and customer preferences through its reporting features. It also streamlines the billing process and allows management of business activities from anywhere through a web interface or standalone software.
SysG Soft is a project management and application development company founded in 2008 with headquarters in Ireland and offices in India. They provide end-to-end services including application development and loyalty CRM. Loyalty CRM allows businesses to collect customer data in exchange for rewards, understand customers through analytics, run targeted marketing promotions, and provide additional services to loyal customers. It works by registering customers, issuing loyalty cards, tracking transactions, and analyzing customer data.
Kerrigan Advisors is an advisory firm that specializes in representing auto dealership sellers. The document summarizes Kerrigan Advisors' recent activities and the current state of the auto retail buy/sell market. It discusses trends like dealers taking on capital partners, the increasing importance of reinsurance profits in transactions, and retiring operators prompting some dealers to sell. The auto retail buy/sell market remains very active, with transactions up in the first half of 2017 compared to the same period last year. Dealership earnings and valuations have declined slightly but remain historically high.
The document discusses strategies for targeting valuable customers based on an analysis of customer data. It finds that high net worth and affluent customers in New South Wales and Victoria have higher property values and spending. It recommends focusing on acquiring these customers to increase revenue. The analysis also shows that customers in Queensland have made the highest average bike purchases over the past 3 years. It suggests targeting high frequency buyers with personalized offers to boost engagement and loyalty. A framework is proposed to retain high value customers and convert potential high value customers through discounts and bundles.
- Random forest modeling showed that history (dollars spent in the last year) and recency (months since last purchase) were the top predictors of whether a customer would visit the website after an email campaign. This intuitively makes sense, as customers who have spent more and shopped more recently are more loyal.
- The email campaign would be most successful in getting visits from these loyal customers with high history and low recency. The company should focus the campaign primarily on these customers with personalized messaging and promotions.
- Understanding which customers are most likely to visit also allows the company to better plan inventory, promotions, and pricing for an expected increase in demand from these predicted visitors. Targeting loyal customers can increase average cart size
The document provides results and analysis from AIESEC in Poland's March 2015 Future Leaders recruitment campaign. It summarizes that they recruited 889 new members, achieving 98.5% of their recruitment plan. The majority of applicants and new members were business, culture, and language students aged 19-20 who heard about the opportunity from friends in AIESEC or AIESEC's Facebook page. The document analyzes conversion rates and effectiveness of different recruitment channels and customer profiles to identify areas for improvement in future campaigns.
The document provides results and analysis from AIESEC in Poland's March 2015 Future Leaders recruitment campaign. It summarizes that they recruited 889 new members, exceeding their 98.5% recruitment goal. Most applicants heard about the opportunity from friends in AIESEC or other online channels like Facebook. Analysis of the results shows which channels and profiles were most effective at recruiting and converting applicants. It also examines differences in performance across local committees. The report aims to identify best practices and areas for improvement for future recruitment campaigns.
Product Analysis / Product Management for Laundry Marketplace App - JUST CLEAN, A Kuwait based startup. The home screen of the app is very critical part of User Experience and with data analysis and qualitative analysis we will see how we can guide the product management in the right direction.
The document describes a sales application called "My Sales" that allows users to manage various aspects of a business such as stock cataloging and sales, billing and expenses, and generating daily, weekly, and monthly reports. It can be used by various types of organizations like retailers, hospitals, hotels, and shopping malls. The application aims to help business owners keep track of sales, best selling products, low stock items, and customer preferences through its reporting features. It also streamlines the billing process and allows management of business activities from anywhere through a web interface or standalone software.
SysG Soft is a project management and application development company founded in 2008 with headquarters in Ireland and offices in India. They provide end-to-end services including application development and loyalty CRM. Loyalty CRM allows businesses to collect customer data in exchange for rewards, understand customers through analytics, run targeted marketing promotions, and provide additional services to loyal customers. It works by registering customers, issuing loyalty cards, tracking transactions, and analyzing customer data.
NetElixir University PLA Profit Zone White PaperDON RODRIGUEZ
PLAs can produce a significant chunk of paid search revenue, ranging from 1-49% in the study with an average of 13%. However, PLAs require strategic focus to ensure profitability given the average ROAS of 2.4. PLA performance varies dramatically by business type and month. Metrics like revenue, spend, ROAS, basket size, and AOV ranged widely between different industry segments and also fluctuated monthly within segments. While PLAs show potential, advertisers need to consider factors like gross margins, LTV, and profitability to determine the right PLA investment level.
This survey summarizes customer satisfaction with the European airline ES-JET. Most customers took 3 round trips in the past year, primarily for leisure. Older customers tended to book through travel agents while younger customers booked directly. Some procedures like ticket counters caused dissatisfaction due to long queues. Overall satisfaction with ES-JET was good, but over half of customers were dissatisfied with travel agent services. Internet retail sales are growing faster than other retail sales and show a high positive correlation, though many other factors also influence sales.
[Whitepaper] How Job Descriptions, Titles, and the Apply Process Impacts Conv...Appcast
Recruiters are challenged to provide the most appealing and effective job titles, descriptions, and apply processes to attract the most competent applicants. But inffective practice and posting error leads to aversion from qualified candidates, discouraging them to apply.
Get this free white paper report that describes the most effective length of job titles and descriptions to get the applicants you need.
Dive deep into the world of insurance churn prediction with this captivating data analysis project presented by Boston Institute of Analytics. Our talented students embark on a journey to unravel the mysteries behind customer churn in the insurance industry, leveraging advanced data analysis techniques to forecast and anticipate customer behavior. From analyzing historical data and customer demographics to identifying predictive indicators and developing churn prediction models, this project offers a comprehensive exploration of the factors influencing insurance churn dynamics. Gain valuable insights and actionable recommendations derived from rigorous data analysis, presented in an engaging and informative format. Don't miss this opportunity to delve into the fascinating realm of data analysis and unlock new perspectives on insurance churn prediction. Explore the project now and embark on a journey of discovery with Boston Institute of Analytics. To learn more about our data science and artificial intelligence programs, visit https://bostoninstituteofanalytics.org/data-science-and-artificial-intelligence/.
The document discusses best practices for using Salesforce to improve sales performance. It recommends defining top metrics for high-performing sales reps, analyzing reps' data to identify strengths and weaknesses, and using reports and dashboards to provide transparency and drive better behaviors. A customer case study shows how one company isolated key metrics, compared reps, and saw improved focus, sales, and cross-selling through increased data-driven management in Salesforce.
Using Analytics To Make Smart HR DecisionsBambooHR
The document discusses emerging capabilities for HR leaders, including data- and analytics-based decision making. It notes that while many companies see people analytics as important, few have strong capabilities in this area. Several barriers to effective use of people analytics are identified, including outdated technologies, lack of data consolidation, and not knowing what or how to measure. The document provides examples of people analytics measures that can be used to assess compensation plans, recruitment, retention, engagement, and budget impact. It emphasizes starting small with people analytics and focusing on return on investment.
Acting as digital analyst for RestorationHardware.com, 2016 sales have been forecasted based on the previous 4-years of data from the web analytics provider.
Scenario:
▪ In order to save money in the down economy, RestorationHardware.com has reduced marketing spending and cut inventory buys.
▪ This strategy caused for negative sales growth – much lower than expected.
Goal:
▪ Increase Sales back to positive growth rate to reach $662m in Item Sales for 2016.
▪ List what metrics will be used.
The document provides an overview and analysis of sales metrics from 2012-2015 for a digital retail company. Key metrics like unique visitors, buyers, sales, and bounce rate are shown to have declined year-over-year. Product page views and abandonment rates increased significantly. The root causes of decline are identified as potentially low inventory levels reducing service, while traffic continues to increase. Two strategies are proposed: 1) Increase inventory levels to 2013 amounts to boost sales and conversions, and 2) Restore marketing practices to better understand customers and increase ROI. Key metrics to track the strategies' impacts are identified. Projected 2016 metrics assuming strategy implementation are shown, with the goal of reaching $662 million in sales.
In the dynamic landscape of the US Transportation industry, the interplay of labor supply and consumer demand greatly influences attracting drivers, dispatchers, and logistics staff. From truck drivers to shipping coordinators, the sector confronts daily challenges in retaining skilled workers, driven by factors like demand fluctuations, regulatory shifts, and market competitiveness. Retention strategies center on competitive wages, benefits, and fostering positive workplace cultures, with safety training and career advancement opportunities playing key roles. Technological advancements, including automation and telematics, reshape traditional practices, attracting talent adaptable to industry shifts. Strategic workforce planning addresses sustainability, compliance, and global disruptions, with recruitment innovation, onboarding programs, and diversity initiatives enhancing morale and retention. Automating exit interviews aids in retaining a resilient workforce, with HR leveraging talent technology for data-driven decisions and long-term success.
Director of Product Management and specialist in the Trade planning and management space, Joe Cartwright talks about increasing business value with AFS TPM Retail.
What is the most important thing that changes during times of recession? Customer behavior. Building a good customer experience through experimentation can help retain existing customers, strengthen brand loyalty, and gain valuable insights.
360 Degree View Of Customer Powerpoint Presentation SlidesSlideTeam
Increase consumer satisfaction and drive sales using these 360 Degree View Of Customer PowerPoint Presentation Slides. Take the assistance of our attention-grabbing customer mapping PowerPoint slideshow to drive ROI through various means like acquiring leads, increasing customer retention, etc. By utilizing these customer relationships PowerPoint templates you can elucidate the process of customer architecture that consists of consumer clustering, CRM analysis, real-time analytics, etc. Take advantage of these consumer lifecycle PPT visuals to reveal the components of 360 frameworks like CRM systems, DBMS, support ticketing, etc. Unveil the constituents of the customer lifecycle such as data visualization, data streaming, data integration, data science, etc. using our content-ready consumer engagement PowerPoint slide deck. Adopt a holistic customer view and interact with them through face-to-face communication, email, phone amongst others. Hence, without any further delay download this customer support PPT slide designs to engage effectively with your current as well as prospective clients. https://bit.ly/2OixhJT
5 kp is every travel business should be monitoring TTC
Tracking key performance indicators (KPIs) such as customer acquisition cost, return on marketing spend, repeat booking rates, conversion rates, and net promoter score (NPS) can provide useful insights into a travel business's performance. These KPIs help evaluate marketing spend effectiveness, customer loyalty, website usability, and customer satisfaction. Regular benchmarking of KPIs against competitors allows businesses to optimize performance.
5 KPIs every travel business should be monitoring TTC
Tracking additional Key Performance Indicators (KPIs) can help you to understand the key drivers of your business and make more informed decisions. Here are five common KPIs used by travel companies.
5 KPIs is every travel business should be monitoring TTC
Tracking key performance indicators (KPIs) such as customer acquisition cost, return on marketing spend, repeat booking rates, conversion rates, and net promoter score (NPS) can provide useful insights into a travel business's performance. These KPIs help evaluate marketing spend effectiveness, customer loyalty, website usability, and customer satisfaction. Regular benchmarking of KPIs against competitors allows businesses to optimize performance.
Medical Office Marketing ROI MeasurmentMichael Wolfe
This is a case study pertinent to hospitals and multi-office medical and dental practices that will enable them to do smarter and more effective marketing through a marketing effectiveness measurement system
Presentation focuses on Capturing of Lost Sales for a Car Dealership. Having Categorized the reasons for lost sales we try and look at each category to assess how to minimize Lost Sales thereby increase sales...
5 metrics to strengthen your multichannel sales strategydevin simon
For many eCommerce companies, measuring multichannel sales performance is a challenge. And as your organisation expands to new sales channels like marketplaces, your own brand web stores, and social commerce channels, the complexity for measuring their performance increases.
So, you may end up being confused on which KPIs to track, or end up tracking every known KPI out there. To avoid this, we have listed some of the most prominent KPIs that can help you critically analyse your multichannel sales strategy:
Investor roadshow presentation may 2017 finalTrueBlueInc
This document provides an overview of TrueBlue and its business for investors. Some key points:
- TrueBlue connects over 815,000 people to work annually and is the largest US industrial staffing and largest global RPO provider.
- It has three business segments: Staffing, PeopleManagement, and PeopleScout. PeopleScout has seen strong growth and higher margins recently.
- The industrial staffing market is growing due to demographic and economic trends, and TrueBlue is well-positioned in attractive vertical markets.
- Operationally, TrueBlue is focusing on transitioning its PeopleReady brand and expanding its service offerings through strategic initiatives like a new mobile app.
- Financially, TrueBlue
Top mailing list providers in the USA.pptxJeremyPeirce1
Discover the top mailing list providers in the USA, offering targeted lists, segmentation, and analytics to optimize your marketing campaigns and drive engagement.
NetElixir University PLA Profit Zone White PaperDON RODRIGUEZ
PLAs can produce a significant chunk of paid search revenue, ranging from 1-49% in the study with an average of 13%. However, PLAs require strategic focus to ensure profitability given the average ROAS of 2.4. PLA performance varies dramatically by business type and month. Metrics like revenue, spend, ROAS, basket size, and AOV ranged widely between different industry segments and also fluctuated monthly within segments. While PLAs show potential, advertisers need to consider factors like gross margins, LTV, and profitability to determine the right PLA investment level.
This survey summarizes customer satisfaction with the European airline ES-JET. Most customers took 3 round trips in the past year, primarily for leisure. Older customers tended to book through travel agents while younger customers booked directly. Some procedures like ticket counters caused dissatisfaction due to long queues. Overall satisfaction with ES-JET was good, but over half of customers were dissatisfied with travel agent services. Internet retail sales are growing faster than other retail sales and show a high positive correlation, though many other factors also influence sales.
[Whitepaper] How Job Descriptions, Titles, and the Apply Process Impacts Conv...Appcast
Recruiters are challenged to provide the most appealing and effective job titles, descriptions, and apply processes to attract the most competent applicants. But inffective practice and posting error leads to aversion from qualified candidates, discouraging them to apply.
Get this free white paper report that describes the most effective length of job titles and descriptions to get the applicants you need.
Dive deep into the world of insurance churn prediction with this captivating data analysis project presented by Boston Institute of Analytics. Our talented students embark on a journey to unravel the mysteries behind customer churn in the insurance industry, leveraging advanced data analysis techniques to forecast and anticipate customer behavior. From analyzing historical data and customer demographics to identifying predictive indicators and developing churn prediction models, this project offers a comprehensive exploration of the factors influencing insurance churn dynamics. Gain valuable insights and actionable recommendations derived from rigorous data analysis, presented in an engaging and informative format. Don't miss this opportunity to delve into the fascinating realm of data analysis and unlock new perspectives on insurance churn prediction. Explore the project now and embark on a journey of discovery with Boston Institute of Analytics. To learn more about our data science and artificial intelligence programs, visit https://bostoninstituteofanalytics.org/data-science-and-artificial-intelligence/.
The document discusses best practices for using Salesforce to improve sales performance. It recommends defining top metrics for high-performing sales reps, analyzing reps' data to identify strengths and weaknesses, and using reports and dashboards to provide transparency and drive better behaviors. A customer case study shows how one company isolated key metrics, compared reps, and saw improved focus, sales, and cross-selling through increased data-driven management in Salesforce.
Using Analytics To Make Smart HR DecisionsBambooHR
The document discusses emerging capabilities for HR leaders, including data- and analytics-based decision making. It notes that while many companies see people analytics as important, few have strong capabilities in this area. Several barriers to effective use of people analytics are identified, including outdated technologies, lack of data consolidation, and not knowing what or how to measure. The document provides examples of people analytics measures that can be used to assess compensation plans, recruitment, retention, engagement, and budget impact. It emphasizes starting small with people analytics and focusing on return on investment.
Acting as digital analyst for RestorationHardware.com, 2016 sales have been forecasted based on the previous 4-years of data from the web analytics provider.
Scenario:
▪ In order to save money in the down economy, RestorationHardware.com has reduced marketing spending and cut inventory buys.
▪ This strategy caused for negative sales growth – much lower than expected.
Goal:
▪ Increase Sales back to positive growth rate to reach $662m in Item Sales for 2016.
▪ List what metrics will be used.
The document provides an overview and analysis of sales metrics from 2012-2015 for a digital retail company. Key metrics like unique visitors, buyers, sales, and bounce rate are shown to have declined year-over-year. Product page views and abandonment rates increased significantly. The root causes of decline are identified as potentially low inventory levels reducing service, while traffic continues to increase. Two strategies are proposed: 1) Increase inventory levels to 2013 amounts to boost sales and conversions, and 2) Restore marketing practices to better understand customers and increase ROI. Key metrics to track the strategies' impacts are identified. Projected 2016 metrics assuming strategy implementation are shown, with the goal of reaching $662 million in sales.
In the dynamic landscape of the US Transportation industry, the interplay of labor supply and consumer demand greatly influences attracting drivers, dispatchers, and logistics staff. From truck drivers to shipping coordinators, the sector confronts daily challenges in retaining skilled workers, driven by factors like demand fluctuations, regulatory shifts, and market competitiveness. Retention strategies center on competitive wages, benefits, and fostering positive workplace cultures, with safety training and career advancement opportunities playing key roles. Technological advancements, including automation and telematics, reshape traditional practices, attracting talent adaptable to industry shifts. Strategic workforce planning addresses sustainability, compliance, and global disruptions, with recruitment innovation, onboarding programs, and diversity initiatives enhancing morale and retention. Automating exit interviews aids in retaining a resilient workforce, with HR leveraging talent technology for data-driven decisions and long-term success.
Director of Product Management and specialist in the Trade planning and management space, Joe Cartwright talks about increasing business value with AFS TPM Retail.
What is the most important thing that changes during times of recession? Customer behavior. Building a good customer experience through experimentation can help retain existing customers, strengthen brand loyalty, and gain valuable insights.
360 Degree View Of Customer Powerpoint Presentation SlidesSlideTeam
Increase consumer satisfaction and drive sales using these 360 Degree View Of Customer PowerPoint Presentation Slides. Take the assistance of our attention-grabbing customer mapping PowerPoint slideshow to drive ROI through various means like acquiring leads, increasing customer retention, etc. By utilizing these customer relationships PowerPoint templates you can elucidate the process of customer architecture that consists of consumer clustering, CRM analysis, real-time analytics, etc. Take advantage of these consumer lifecycle PPT visuals to reveal the components of 360 frameworks like CRM systems, DBMS, support ticketing, etc. Unveil the constituents of the customer lifecycle such as data visualization, data streaming, data integration, data science, etc. using our content-ready consumer engagement PowerPoint slide deck. Adopt a holistic customer view and interact with them through face-to-face communication, email, phone amongst others. Hence, without any further delay download this customer support PPT slide designs to engage effectively with your current as well as prospective clients. https://bit.ly/2OixhJT
5 kp is every travel business should be monitoring TTC
Tracking key performance indicators (KPIs) such as customer acquisition cost, return on marketing spend, repeat booking rates, conversion rates, and net promoter score (NPS) can provide useful insights into a travel business's performance. These KPIs help evaluate marketing spend effectiveness, customer loyalty, website usability, and customer satisfaction. Regular benchmarking of KPIs against competitors allows businesses to optimize performance.
5 KPIs every travel business should be monitoring TTC
Tracking additional Key Performance Indicators (KPIs) can help you to understand the key drivers of your business and make more informed decisions. Here are five common KPIs used by travel companies.
5 KPIs is every travel business should be monitoring TTC
Tracking key performance indicators (KPIs) such as customer acquisition cost, return on marketing spend, repeat booking rates, conversion rates, and net promoter score (NPS) can provide useful insights into a travel business's performance. These KPIs help evaluate marketing spend effectiveness, customer loyalty, website usability, and customer satisfaction. Regular benchmarking of KPIs against competitors allows businesses to optimize performance.
Medical Office Marketing ROI MeasurmentMichael Wolfe
This is a case study pertinent to hospitals and multi-office medical and dental practices that will enable them to do smarter and more effective marketing through a marketing effectiveness measurement system
Presentation focuses on Capturing of Lost Sales for a Car Dealership. Having Categorized the reasons for lost sales we try and look at each category to assess how to minimize Lost Sales thereby increase sales...
5 metrics to strengthen your multichannel sales strategydevin simon
For many eCommerce companies, measuring multichannel sales performance is a challenge. And as your organisation expands to new sales channels like marketplaces, your own brand web stores, and social commerce channels, the complexity for measuring their performance increases.
So, you may end up being confused on which KPIs to track, or end up tracking every known KPI out there. To avoid this, we have listed some of the most prominent KPIs that can help you critically analyse your multichannel sales strategy:
Investor roadshow presentation may 2017 finalTrueBlueInc
This document provides an overview of TrueBlue and its business for investors. Some key points:
- TrueBlue connects over 815,000 people to work annually and is the largest US industrial staffing and largest global RPO provider.
- It has three business segments: Staffing, PeopleManagement, and PeopleScout. PeopleScout has seen strong growth and higher margins recently.
- The industrial staffing market is growing due to demographic and economic trends, and TrueBlue is well-positioned in attractive vertical markets.
- Operationally, TrueBlue is focusing on transitioning its PeopleReady brand and expanding its service offerings through strategic initiatives like a new mobile app.
- Financially, TrueBlue
Top mailing list providers in the USA.pptxJeremyPeirce1
Discover the top mailing list providers in the USA, offering targeted lists, segmentation, and analytics to optimize your marketing campaigns and drive engagement.
Starting a business is like embarking on an unpredictable adventure. It’s a journey filled with highs and lows, victories and defeats. But what if I told you that those setbacks and failures could be the very stepping stones that lead you to fortune? Let’s explore how resilience, adaptability, and strategic thinking can transform adversity into opportunity.
Best practices for project execution and deliveryCLIVE MINCHIN
A select set of project management best practices to keep your project on-track, on-cost and aligned to scope. Many firms have don't have the necessary skills, diligence, methods and oversight of their projects; this leads to slippage, higher costs and longer timeframes. Often firms have a history of projects that simply failed to move the needle. These best practices will help your firm avoid these pitfalls but they require fortitude to apply.
The Genesis of BriansClub.cm Famous Dark WEb PlatformSabaaSudozai
BriansClub.cm, a famous platform on the dark web, has become one of the most infamous carding marketplaces, specializing in the sale of stolen credit card data.
Unveiling the Dynamic Personalities, Key Dates, and Horoscope Insights: Gemin...my Pandit
Explore the fascinating world of the Gemini Zodiac Sign. Discover the unique personality traits, key dates, and horoscope insights of Gemini individuals. Learn how their sociable, communicative nature and boundless curiosity make them the dynamic explorers of the zodiac. Dive into the duality of the Gemini sign and understand their intellectual and adventurous spirit.
At Techbox Square, in Singapore, we're not just creative web designers and developers, we're the driving force behind your brand identity. Contact us today.
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Storytelling is an incredibly valuable tool to share data and information. To get the most impact from stories there are a number of key ingredients. These are based on science and human nature. Using these elements in a story you can deliver information impactfully, ensure action and drive change.
𝐔𝐧𝐯𝐞𝐢𝐥 𝐭𝐡𝐞 𝐅𝐮𝐭𝐮𝐫𝐞 𝐨𝐟 𝐄𝐧𝐞𝐫𝐠𝐲 𝐄𝐟𝐟𝐢𝐜𝐢𝐞𝐧𝐜𝐲 𝐰𝐢𝐭𝐡 𝐍𝐄𝐖𝐍𝐓𝐈𝐃𝐄’𝐬 𝐋𝐚𝐭𝐞𝐬𝐭 𝐎𝐟𝐟𝐞𝐫𝐢𝐧𝐠𝐬
Explore the details in our newly released product manual, which showcases NEWNTIDE's advanced heat pump technologies. Delve into our energy-efficient and eco-friendly solutions tailored for diverse global markets.
Industrial Tech SW: Category Renewal and CreationChristian Dahlen
Every industrial revolution has created a new set of categories and a new set of players.
Multiple new technologies have emerged, but Samsara and C3.ai are only two companies which have gone public so far.
Manufacturing startups constitute the largest pipeline share of unicorns and IPO candidates in the SF Bay Area, and software startups dominate in Germany.
The 10 Most Influential Leaders Guiding Corporate Evolution, 2024.pdfthesiliconleaders
In the recent edition, The 10 Most Influential Leaders Guiding Corporate Evolution, 2024, The Silicon Leaders magazine gladly features Dejan Štancer, President of the Global Chamber of Business Leaders (GCBL), along with other leaders.
Taurus Zodiac Sign: Unveiling the Traits, Dates, and Horoscope Insights of th...my Pandit
Dive into the steadfast world of the Taurus Zodiac Sign. Discover the grounded, stable, and logical nature of Taurus individuals, and explore their key personality traits, important dates, and horoscope insights. Learn how the determination and patience of the Taurus sign make them the rock-steady achievers and anchors of the zodiac.
[To download this presentation, visit:
https://www.oeconsulting.com.sg/training-presentations]
This PowerPoint compilation offers a comprehensive overview of 20 leading innovation management frameworks and methodologies, selected for their broad applicability across various industries and organizational contexts. These frameworks are valuable resources for a wide range of users, including business professionals, educators, and consultants.
Each framework is presented with visually engaging diagrams and templates, ensuring the content is both informative and appealing. While this compilation is thorough, please note that the slides are intended as supplementary resources and may not be sufficient for standalone instructional purposes.
This compilation is ideal for anyone looking to enhance their understanding of innovation management and drive meaningful change within their organization. Whether you aim to improve product development processes, enhance customer experiences, or drive digital transformation, these frameworks offer valuable insights and tools to help you achieve your goals.
INCLUDED FRAMEWORKS/MODELS:
1. Stanford’s Design Thinking
2. IDEO’s Human-Centered Design
3. Strategyzer’s Business Model Innovation
4. Lean Startup Methodology
5. Agile Innovation Framework
6. Doblin’s Ten Types of Innovation
7. McKinsey’s Three Horizons of Growth
8. Customer Journey Map
9. Christensen’s Disruptive Innovation Theory
10. Blue Ocean Strategy
11. Strategyn’s Jobs-To-Be-Done (JTBD) Framework with Job Map
12. Design Sprint Framework
13. The Double Diamond
14. Lean Six Sigma DMAIC
15. TRIZ Problem-Solving Framework
16. Edward de Bono’s Six Thinking Hats
17. Stage-Gate Model
18. Toyota’s Six Steps of Kaizen
19. Microsoft’s Digital Transformation Framework
20. Design for Six Sigma (DFSS)
To download this presentation, visit:
https://www.oeconsulting.com.sg/training-presentations
2. Problem Statement
Identifying patterns of rides and specific customer groups based on ride data and make recommendations to the
founders regarding specific plans of who and when to offer a discount.
Insights:
Most of the travellers like to travel around 2 pm, 4 pm and 11 pm in
the night, as the average duration to use found out to be maximum
during those period
Of all the age groups the travellers within the age range of 36-45yrs
have the highest riding duration, as these can be office going users.
Offering discount to them will be a great move.
However talking about the frequency or number of travellers 0-17yrs
consumers are the most visiting one, as this consumer base is more
of experience driven and want to explore furthermore.
There is another set of customer of Casual users who is using it
frequently in the 18-35yrs (Male) & 18-35 and 36-45yrs (F) who are
using it frequently but not members, they can be targeted during
peak time(2pm & 4PM) with discounts, it will be a valuable prospect.
0-17
25%
18-35
31%
36-45
24%
46-50
17%
50+
3%
Travellers
0-17 18-35 36-45 46-50 50+
28.5
29
29.5
30
30.5
31
31.5
32
32.5
33
33.5
0-17 18-35 36-45 46-50 50+
0-17, 32.17
18-35, 32.49
36-45, 33.29
46-50, 30.14
50+, 31.22
Average ride duration
0
10
20
30
40
50
0 1 2 3 4 5 6 7 8 910111213141516171819202122232425
AvgDuration
Time
Avg Duration wrt Time
0.00.00
480.00.00
960.00.00
1440.00.00
1920.00.00
2400.00.00
2880.00.00
0123456789101112131415161718192021222324252627282930313233343536373839404142434445464748495051525354555657585960616263646566676869707172737475767778798081828384858687888990919293949596
Days of the week Vs Duration
On an average people tend to spend more time
on weekends as people who are looking for fun
and convenience and want to spend time with
their family.
Our one of the analysis also shown that In
female of the age 18-35 yrs has the maximum
usage time and count. In Male also the
maximum traffic is driven by the same age
groups. Since the highest demand is at 2pm,
4pm and 11pm, these sets of group can be
targeted by offering discounts as they are
already using it heavily and offering more will
not only increase their brand likeliness but also
their brand loyalty.
Wealcan, Betcha can’t stop with one ride
3. We found many blank entries in the dataset and
replaced them with the average values of that
column for the respective sub-segments.
Cleaning
We felt that a change in the Sales Person, Regional
Sales Manager and Director might have significant
impact in the attrition rate and hence created new
variables for them.
New Variables
Cross Validation
We divided the data into two parts to perform
Stepwise Logistic Regression. We selected the data
in such a way that alternate 1000 entries are
present in each set.
Variables in the Equation
First half Next half
Vol_17_GeoPod_HR Vol_17_GeoPod_HR
Vol_17_Birth_Event Vol_17_Birth_Event
Vol_17_COA Vol_17_COA
Vol_17_G Vol_17_G
Ind_2013_pushback Ind_2013_pushback
DataCorp_Market_Share SalesPersonChange
Tenure_months RSMChange
SalesPersonChange DirectorChange
RSMChange VP_Jun_17
DirectorChange VP_Dec_17
VP_Jun_17 Price_Point
VP_Dec_17 Discount_17
Price_Point Count_Jurisdicion
Vol_16_GeoPod_Logistics Vol_16_GeoPod_Logistics
Vol_16_D Vol_16_D
We started our analysis with the Raw Test data, found an appropriate
model and applied that to the Business Critical customers to gain
insights and recommend the Retention strategies
When we divided the data into 2 parts and ran logistic
regression, error rate in 2nd half was very high.
Then ran logistic regression for both the set and
discrepancies were found in terms of significant
independent variable.
We perform cluster analysis and then divided these 4
clusters data into 2 halves each and then performed logistic
regression on first and tested on second.
Cluster Analysis
RetentionModel DeploymentModel EvaluationData ModellingData PreparationBusiness Understanding
4. Variables B S.E. Sig. Exp(B)
Vol_17_GeoPod_HR -0.010 0.005 0.047 0.990
Vol_17_Birth_Event 0.002 0.001 0.017 1.002
Vol_17_COA 0.020 0.004 0.000 1.020
Vol_17_G -0.001 0.000 0.002 0.999
Ind_2013_pushback -0.916 0.284 0.001 0.400
DataCorp_Market_Share -3.090 0.913 0.001 0.045
Tenure_months -0.003 0.001 0.024 0.997
Sales Person Change 0.294 0.108 0.006 1.342
RSM Change 0.683 0.093 0.000 1.979
Director Change -0.812 0.172 0.000 0.444
VP_Jun_17 0.981 0.246 0.000 2.668
VP_Dec_17 -0.900 0.194 0.000 0.407
Discount_17 2.178 0.285 0.000 8.828
Count_Jurisdicion -0.010 0.003 0.004 0.990
Price_Point 1.078 0.208 0.000 2.938
Vol_16_GeoPod_Logistics 0.362 0.087 0.000 1.436
Vol_16_D -0.002 0.001 0.001 0.998
Constant 0.240 0.695 0.729 1.271
Stepwise Logistic Regression Results
RSM Change: Change of Regional Sales Manager from Jun to Dec
Sales Person Change: Change of Sales Person from Jun to Dec
Director Change: Change of Director from Jun to Dec
Analysis of the Results
Regression Equation
Odds Ratio = 𝑒 𝛽 𝑐𝑜𝑛𝑠𝑡 × 𝑒 𝛽 𝑣𝑎𝑟 ×𝑉𝑎𝑟
p-value =
𝑂𝑑𝑑𝑠 𝑅𝑎𝑡𝑖𝑜
1 + 𝑂𝑑𝑑𝑠 𝑅𝑎𝑡𝑖𝑜
Cℎ𝑢𝑟𝑛 𝑅𝑎𝑡𝑒 = 𝑖𝑓(p−value ≤ 0.16, "N", "Y")
Standard Error and Multicollinearity (VIF <3)
Since none of the independent variables in the analysis had a
standard error larger than 2.0, there is no outliers.01
Vol_17_COA
This variable entered in the logistic regression first, and has high
individual impact.02
Variables which are more likely to decrease the odd ratio
Vol_17_GeoPod HR, Vol_17_G, DataCorp_Market _Share,
Director Change
03
Variables having positive impact on Odds ratio
Price_Point, VP_Jun_17, Discount_1704
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5. p-value = 0.5
The overall
accuracy of this
model is 87.5%
Only 30
attrition prone
customers were
rightly
predicted with
3.1% accuracy
This means that
the error rate in
True Positive
case is very high
We are unable
to predict that
about 97% of
the customers
are attrition
prone in this
model
p-value = 0.16
The overall
accuracy of this
model has been
reduced to
78.6%
But 374
attrition prone
customers were
rightly
predicted with
41.6% accuracy
This means that
the error rate in
True Positive
case has
improved to a
great extent
In our case, it’s
essential to
increase the
accuracy of
True Positive
rather than
True Negative
case
True Negative: If observed value is 0 and is rightly predicted
False Positive: If observed value is 0 and wrongly predicted as 1
False Negative: If observed value is 1 and is wrongly predicted as 0
True Positive: If observed value is 1 and is rightly predicted as 1
In this case we are interested in increasing the accuracy of True
Positive as we want to predict the attrition rate correctly.
• The ROC curve is plotted with True Positive
Rate (TPR) against the False Positive Rate
(FPR) where TPR is on y-axis and FPR is on
the x-axis
• AUC - ROC curve is a performance
measurement for classification problem at
various thresholds settings
• Higher the AUC, better the model is at
predicting 0s as 0s and 1s as 1s
• Hence the cutoff value should be selected
in such a way that it minimizes the
misclassification rates in the model
Optimum Cut-off value
Comparison using Confusion Matrix
RetentionModel DeploymentModel EvaluationData ModellingData PreparationBusiness Understanding
6. 0%
10%
20%
30%
40%
50%
60%
70%
80%
90%
100%
Credit Unions Investment Firms Multinational Banks Small Business
No of churned customer
0-10% 10-20% 20-30% 30-40% 40-50% 50-60% 60-70% 70-80% 80-90% 90-100%
0%
20%
40%
60%
80%
100%
120%
None
Changed
Only Dir
Changed
Only RSM
Changed
Only SP
Changed
Dir and
RSM
Changed
Dir and SP
Changed
RSM and
SP
Changed
All
Changed
Churn percentage
Investment firms are 211 only out of 4000
business critical customer but having quite high
churn rate (26.54%).
For all the sub-segments except Multinational
banks, maximum churn rate has been seen in 0-
10% bracket.
Most of the Revenue loss comes from Small
Businesses followed by Multinational Banks.
Churn percentage is highest when RSM got
changed from Jun to Dec.
885
211
612
2292
182
56 119
501
0
500
1000
1500
2000
2500
Credit Unions Investment Firms Multinational Banks Small Business
Sub-segment wise Churn rate
Total Customer No of customer churn
1531513
826889
2536800
4390288
0 1000000 2000000 3000000 4000000 5000000
Credit Unions
Investment Firms
Multinational Banks
Small Business
Total Revenue loss sub-segment wise
RetentionModel DeploymentModel EvaluationData ModellingData PreparationBusiness Understanding
7. Credit UnionsSmall Business Multi-National Banks Investment Firms
Most of our customer are
small business and
maximum customer are
getting churn in 0-10%
discount bracket. So we
can lure them by giving
more discount. It will help
in retaining the customer
that will further off-set the
revenue loss by additional
discount.
Credit unions, next big
segment also seems price
sensitive and have
maximum attrition rate in
the 0-10% segment. We can
offer the discount here as
well. In addition of that
here we can introduce
community coalition
program, the more
members they get onboard
with us, the more discount
they’ll be provided.
Next big segment is Multi-
national bank, which
doesn’t seem to be much
sensitive about the
discounts given. Here we
can try to gain more market
share by bringing more
awareness and educating
the customer about our
product, and improving our
customer experience by
feedback mechanism and
paying attention to their
complaints.
Investment firms contains
small chunk of whole
portfolio, seems somewhat
sensitive about the
discounts given (29% of
churned customer lies in
the bracket of 0-10%
discount). Here we can
introduce referral programs
where investment firm will
be rewarded based on the
successful conversion of
promoted Geopod product
among their huge client
base.
Additional Recommendation: Based on our analysis, change in Regional Sales Manager is having the maximum impact on the
attrition of customer, hence we recommend to reduce the frequency of these changes.
Retention Strategies
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