Knowmore is a French software company that provides digital training and performance solutions to help enterprise users improve performance on strategic applications like ERP, CRM, and HR software. Their flagship product, K-Now, is an intelligent digital coaching platform that provides just-in-time guidance to users as they work within enterprise software applications. K-Now detects a user's position and provides relevant information to guide them through tasks. Over 1 million users worldwide utilize Knowmore's solutions. Customers report that K-Now reduces training time and costs while increasing user adoption, productivity, and data accuracy.
How to Build Mobile Apps Fast with The Marketing App Cloud by ProscapeProscape
Marketers use The Marketing App Cloud to build powerful mobile apps in just hours. No templates. No code. No testing. Flip through to learn how we empower agencies and brands to build, deploy, and learn from their custom marketing apps without the pain of mobile app development.
Emerging trends in social media and mobile marketing are sparking tremendous demand for key digital marketing talent. Despite these trends, only 16 percent of businesses say they have the right people in place for their digital marketing needs. In this interactive presentation, you'll hear about these intriguing new trends and the key roles needed to capitalize on these new opportunities.
Being first to market provides a competitive advantage. Sharing the vision across the organization, gaining buy-in, building knowledge and enabling skills in a timely manner are essential to ensuring your organization’s market readiness. Every
moment spent working on a formal curriculum or course can potentially be a moment of opportunity lost to competitors.
Today’s bi-modal business approaches—supporting the stable parts of the business and adapting to changing business
requirements—demand fast alternatives that reduce time to value.
Savanna365 iPlus is a cloud service that allows authorized groups to convert Microsoft PowerPoint slides to responsive,
rich media courses with audio voice-overs and integrated video—without having to stop to install proprietary software.
IBM Digital Experience offers integration excellence
Empowers marketers to deliver
individualized messages & offers for
growing revenues across the customer
lifecycle
Optimizes marketing activities & increases
response rates by personalizing digital
dialogues driven by segments and
campaigns
Why E-learning Business? What it takes to Start-up an E-learning Business?iScripts
E-Learning Market size was estimated at over USD 150 billion in 2016 and is likely to grow at over 5% CAGR from 2017 to 2024. Starting up an e-learning business in this upstream will be a huge rise for an entrepreneur. However, you should know what it takes to start up an e-learning business.
Delivering an exceptional customer experience with a next-generation customer...Comarch_Services
Delivering an exceptional customer experience with a next-generation customer contact solutions
http://www.comarch.com/trade-and-services/our-solutions/comarch-ict/
How to Build Mobile Apps Fast with The Marketing App Cloud by ProscapeProscape
Marketers use The Marketing App Cloud to build powerful mobile apps in just hours. No templates. No code. No testing. Flip through to learn how we empower agencies and brands to build, deploy, and learn from their custom marketing apps without the pain of mobile app development.
Emerging trends in social media and mobile marketing are sparking tremendous demand for key digital marketing talent. Despite these trends, only 16 percent of businesses say they have the right people in place for their digital marketing needs. In this interactive presentation, you'll hear about these intriguing new trends and the key roles needed to capitalize on these new opportunities.
Being first to market provides a competitive advantage. Sharing the vision across the organization, gaining buy-in, building knowledge and enabling skills in a timely manner are essential to ensuring your organization’s market readiness. Every
moment spent working on a formal curriculum or course can potentially be a moment of opportunity lost to competitors.
Today’s bi-modal business approaches—supporting the stable parts of the business and adapting to changing business
requirements—demand fast alternatives that reduce time to value.
Savanna365 iPlus is a cloud service that allows authorized groups to convert Microsoft PowerPoint slides to responsive,
rich media courses with audio voice-overs and integrated video—without having to stop to install proprietary software.
IBM Digital Experience offers integration excellence
Empowers marketers to deliver
individualized messages & offers for
growing revenues across the customer
lifecycle
Optimizes marketing activities & increases
response rates by personalizing digital
dialogues driven by segments and
campaigns
Why E-learning Business? What it takes to Start-up an E-learning Business?iScripts
E-Learning Market size was estimated at over USD 150 billion in 2016 and is likely to grow at over 5% CAGR from 2017 to 2024. Starting up an e-learning business in this upstream will be a huge rise for an entrepreneur. However, you should know what it takes to start up an e-learning business.
Delivering an exceptional customer experience with a next-generation customer...Comarch_Services
Delivering an exceptional customer experience with a next-generation customer contact solutions
http://www.comarch.com/trade-and-services/our-solutions/comarch-ict/
Learn about different communication technologies and save money by choosing the right service for your business. Let’s understand the difference between UCaaS and CCaaS
Mobility is fast emerging as a critical component of the enterprise application architecture as smart devices, next generation service provider networks and clouds enable rich and real-time user experience.
Join us as we discuss how you can improve your time to market and bring products to your website faster using dynamic media technologies, gain a competitive edge by leveraging AI and machine learning to streamline your media workflow, and increase conversions with higher performing digital experiences.
Backup Infotech is a top-rated Web Development and Digital Market Company in Mohali. Our IT & SEO Expert offers world-class web & UI/UX development, mobile app development, CRM development, digital commerce solutions, digital marketing services in Chandigarh & Mohali with 100% results.
The following paper aims to help business stakeholders identify market trends and effective ways to use technology for boosting productivity.
In order to take advantage of the digital chance, enterprises need to understand where digitization can help their processes
Learn about different communication technologies and save money by choosing the right service for your business. Let’s understand the difference between UCaaS and CCaaS
Mobility is fast emerging as a critical component of the enterprise application architecture as smart devices, next generation service provider networks and clouds enable rich and real-time user experience.
Join us as we discuss how you can improve your time to market and bring products to your website faster using dynamic media technologies, gain a competitive edge by leveraging AI and machine learning to streamline your media workflow, and increase conversions with higher performing digital experiences.
Backup Infotech is a top-rated Web Development and Digital Market Company in Mohali. Our IT & SEO Expert offers world-class web & UI/UX development, mobile app development, CRM development, digital commerce solutions, digital marketing services in Chandigarh & Mohali with 100% results.
The following paper aims to help business stakeholders identify market trends and effective ways to use technology for boosting productivity.
In order to take advantage of the digital chance, enterprises need to understand where digitization can help their processes
A business is nothing without customers. And customers won’t stick around if they don’t get the support they need when they first start using a product or service. This is where customer onboarding software can help. We understand that customer onboarding is a difficult process to get right. But that doesn’t make it any less important that it does it get done right – from the get-go. We’ve worked hard to address everything our new customers would need in our onboarding process. It’s our goal to ensure we give new customers the best experience possible. And we use our very own product, Process Street, to document this process and create a centralized hub for all customer onboarding knowledge. Here’s a guide to help you do the same.
Retail, banking, hotels, financial services, insurance, consulting, and agriculture are among the most common business sectors that use CRM. CRM assists various industries in managing their day-to-day operations and improving client attentiveness.
Let’s take a look at the top 20 CRM software that has always been utilized by large corporations to manage their customer relationships. Some of these CRM software companies emphasized two aspects: ease of use and reasonable pricing.
#Software #CRMSoftware #Technology #CustomerRelationshipManagement #Management #CRMcompany #BestManagementSoftware
La relazione con il Cliente per far crescere e innovare il BusinessFondazione CUOA
Intervento di Riccardo Sponza al convegno del Forum ICT - OLTRE IL CRM, Le nuove frontiere per l’integrazione delle attività di “relationship management” al servizio del business -
Cloud ERP (Enterprise Resource Planning) Software Datasheet from FinancialForceSwiftype
Leading Cloud ERP Software on the Salesforce Platform for small & medium businesses. Our customer-centric cloud-based ERP solutions blur the lines between CRM & ERP enabling richer customer engagements.
Visit http://www.financialforce.com/products/erp/overview/ for cloud ERP solutions for your business.
The Product Dev Conundrum: To Build or Buy in a Digital World?Aggregage
Any PM or technical leader who’s led the charge of building a digital product knows that product engineering is one of the most expensive elements of business. In most cases, actually building software should be the last avenue that companies explore to deliver great products, as software engineering, data science and product development are complex, uncertain and hard to manage.
Experience, Excellence & Commitment are the characteristics that describe FlamingosTech which is located at the heart of the Kolkata, India.
Flamingostech is a synthesis of functional and technical experts with extensive knowledge and profound industrial experience. It has a team of highly skilled young professionals with the passion and expertise in latest technologies. The team is guided by very senior resources, who are in the industry for more than 30 years. Deploying these experts, FlamingosTech design, develop and deliver feasibly advanced software applications to make the business of its client grow at a rapid and consistent pace.
Flamingostech ventured into the field with a mission to deliver robust effective Business Solutions in terms of development and implementation of customized Software Applications to the clients giving value for their money with guaranteed quality assurances.
Since the beginning, Flamingostech have been working with several clients belonging to the different segments of businesses providing them the uncompromising quality services which put their businesses on high pedestal of growth.
Flamingostech has reached in 3 continents to cater its clients along with a substantial number of domestic clients across India.
Experience, Excellence & Commitment are the characteristics that describe FlamingosTech which is located at the heart of the Kolkata, India.
Flamingostech is a synthesis of functional and technical experts with extensive knowledge and profound industrial experience. It has a team of highly skilled young professionals with the passion and expertise in latest technologies. The team is guided by very senior resources, who are in the industry for more than 30 years. Deploying these experts, FlamingosTech design, develop and deliver feasibly advanced software applications to make the business of its client grow at a rapid and consistent pace.
Flamingostech ventured into the field with a mission to deliver robust effective Business Solutions in terms of development and implementation of customized Software Applications to the clients giving value for their money with guaranteed quality assurances.
Since the beginning, Flamingostech have been working with several clients belonging to the different segments of businesses providing them the uncompromising quality services which put their businesses on high pedestal of growth.
Flamingostech has reached in 3 continents to cater its clients along with a substantial number of domestic clients across India.
Traditionally accounting has been treated as one of the dull and unexciting aspect of a business. However, as the business evolves the accounting department will become arguably one of the most important components in the success of that business. Accountants are perfectly positioned to be some of the most valuable informational resources in a company. They know the ins and outs of how the organization operates and are intimately acquainted with the organization’s current and projected financial position. It is critically important for the financial health of an organization to provide the accounting team with the tools they need in order to effectively monitor these factors.
Traditionally accounting has been treated as one of the dull and unexciting aspect of a business. However, as the business evolves the accounting department will become arguably one of the most important components in the success of that business. Accountants are perfectly positioned to be some of the most valuable informational resources in a company. They know the ins and outs of how the organization operates and are intimately acquainted with the organization’s current and projected financial position. It is critically important for the financial health of an organization to provide the accounting team with the tools they need in order to effectively monitor these factors.
2. 4/21/2016 2
About Knowmore
Knowmore, a French software publisher, brings digital and
transformation together to improve enterprise user
performance and engagement with a hands-on practical
experience and business efficiency on strategic applications
such as ERP, CRM, HCM and HRIS.
For over 15 years, the company trains, assists and supports
learners throughout their transformation to create value and
deliver significant improvements in value and performance
for greater business efficiency.
Today, more than 1 million users around the world use
Knowmore’s learning solutions when changing I.S,
deployments or updates of critical applications at Fortune
500 companies, especially in the banking, insurance, defense
and aerospace, telecom and public sectors; and strategic
partnerships with consulting companies.
Knowmore's mission is to provide the world's best software
solution for ‘Augmented User Experience’ and optimizing
business efficiency across complex customer-centric
organizations, and thus providing a better customer
experience.
TRAINING & USER PERFORMANCE SOLUTIONS FOR STRATEGIC
ENTERPRISE APPLICATIONS
We believe in
‘AUGMENTED ENTERPRISE
SOFTWARE USERS’
4. 4/21/2016 4
USER GUIDANCE &
PERFORMANCE PLATFORM
SECURED KNOWLEDGE
MANAGEMENT PLATFORM
ENTERPRISE APPLICATION
SIMULATION PLATFORM
K-NOW,
INTELLIGENT
DIGITAL
COACHING
SOFTWARE
User Performance. Smart Guidance.
5. 4/21/2016 5
Optimum User Performance. Smart Guidance.
K-Now is an Intelligent Digital Coaching
software that instantly guides your people
to perform more.…
Need to KNOW more?
How can I create a New Sales
Opportunity from my key
account?
>
6. 4/21/2016 6
K-NOW, A GPS and a Digital Coaching for any Enterprise Software
Think of it like a GPS, but instead of giving driving directions, K-Now smartly guides users every
step of the way in real time at the point of need on a real enterprise application
Our tool detects the user’s position to provide just-in-time, just enough information, guidance and
warnings
7. 4/21/2016 7
Why use K-Now? Increased User & Business Performance
• Rapid Employee Training (Onboarding Times) and
Software Adoption
• Increase Revenue and User Adoption
• Improve the User - Customer Experience
• Reduce Business Disruptions, Human Errors &
Support Costs
One of the places where real
life learning takes place is in
the workplace, “on the job”.
K-Now enables your business to perform more by powering up your teams
to successfully complete their online tasks.
Click Here
Would you like to know more
on Opportunity Dashboards? >
8. 4/21/2016 8
K-Now, Intuitive Context-Intelligent Editor Software
We inform users with targeted and relevant real-time Push Messages
Push Information on policy & process changes automatically to end users
with the context of executing a specific business process
Balloons, Alerts, Pop-ups & Pop-ins, Custom Icons
INFORM USER
GUIDE USER
MONITOR USER
ENGAGED USER
AUGMENTED USER
9. 4/21/2016 9
K-NOW Smart Services : Discover our Module-Rich Tools
• We provide optional modules for multi-guidance step-by-step tour, user tracking and real
innovative value-added smart custom services
Context-Sensitive User
Guidance Module
Step by step guidance, better
recommendations and
predictions of needs that can
be made & target and
relevant real-time support
GUIDE USER MONITOR USER ENGAGED USER
User & Behavioral
Analytics Module
Step by step guidance, better
recommendations and
predictions of needs that can
be made & target and
relevant real-time support
Data Value-Added
Push Marketing
Module
Empower advanced selling
(push marketing and sales),
support, training and
improved user experience
AUGMENTED USER
Data Value-Added
Gamification &
Collaborative Module
by Liking & Incentives
10. 4/21/2016 10
Knowmore Customer Testimonials : What Customers Say …
No More Frustrating and Boring Training Tutorials
More Clear Step by Step Guidance
More Great Smart
Digital Coaching to End Users with an Increase
in User Adoption and Data Accuracy
‘Orange Group realizes higher
levels of Business Performance
from their customer support
workforce!
Thanks to K-Now, it removes the
barriers to entry related to software
migration and training and thus,
increases user productivity while
reducing training time and costs.’
More In Work Performance Support
11. 4/21/2016 11
K-Now, How it works? Step by Step Guidance
• Step-by-Step Guidance in order to create your
own custom walkthroughs, end-users just have
to Click in order to be guided.
• The author who creates the guidance messages,
can easily create several steps that are
strategically to his end-users, he selects the page
and each item.
• The end-user can view the process, where he is
situated, either at the beginning, middle or end,
and just has to click to follow the guidance.
Need to KNOW more?
How can I create a New Sales
Opportunity from my key
account?
>
12. 4/21/2016 12
K-Now Demo
• K-Now on an online HSBC Enterprise Software
• K-Now on any CRM / ERP / HCM enterprise software
(SalesForce, …)
• K-Now on any Website
• K-Now on A Simulated Sand Box
Note : Implementing K-Now does not require integration or changes to your software or
your website.
13. 4/21/2016 13
Thank You
& Next Steps…
Knowmore
Knowmore
1, rue Paul Mazy
94200 Ivry-sur-Seine, France
Tel +33 (0)1 46 72 27 03
Fax +33 (0)1 46 72 27 04
www.knowmore365.com
@knowmore365
Youtube.com/c/
knowmore365
Knowmore365
Contact us for a demo
and we’ll show you
how it works!
Your Key Contact
Geraldine Cabannes, CMO Knowmore
Phone : 33 (0)6 86 77 39 21
geraldine.cabannes@knowmore.fr