The document discusses Knowledge Management at THE TEAM, a UK design agency. It describes various tools and processes used at THE TEAM to manage knowledge, including an internal wiki for sharing knowledge, an online CRM system, internal messaging tools, a people finder application, and creative councils. It also discusses the impacts of effective knowledge management, such as improved budgets, profits, and market research. Challenges include keeping up with rapidly changing design trends and translating ideas into words. Knowledge is created and shared through various modes, including tacit-to-tacit knowledge sharing in meetings and explicit-to-explicit sharing through their digital platform.