2. Know Changes of Customers’ Need Ritz Carlton improves their products and service according to customers’ need. Ex: Ritz Carlton invented more than 1 million dollars to know the changes of luxurious customers.
3. Know Changes of Customers’ Need Keep in touch with old customers Active to contact with luxuriouscustomers
4.
5. Focus on Associates’ Need Listening is an important element to make Ritz successful. Ritz Carlton spends a lot of time listening to their associates. Listening is not equal to well-done, but it leads to the solutions when in hard time.
6. Integrated with Local Agencies Put the locals at the first place Invite locals to serve as the chief.
8. Conclusion Know changes of customers’ need Focus on Associates’ Need Integrated with Local Agencies
9. The most important one is not you but your customers and employees. It sounds weird. But focus on whomever you serve, it will must make a lot of profit in your business.
