This document provides training guidelines for sales staff regarding paperwork, financing, and transactions. Key points covered include verifying customer information on worksheets, checking vehicle details like mileage and registration for pre-owned sales, obtaining complete application information like income sources, properly introducing customers to the business office, and tips for qualifying customers and ensuring a smooth financing process. Product options like GAP, VSC, and tire/wheel protection are also mentioned.

1. Business Office Sales Training 5/30/08

9. Conclusion The business office’s priority is to deliver bikes We are here to help you sell=$$$ Leave the payments and rate quotes up to us If you don’t know the answer, just ask This material is a brief overview and is not meant to cover every facet of the finance & insurance department

10. Notes