SlideShare a Scribd company logo
How Knorr wins
hearts of millennials
Background
Knorr is the world's ninth-largest consumer packaged goods company under
the Unilever company, serving 320 million people every day in 87 countries. For
178 years, family cooks and professional chefs have trusted its cooking items,
which range from stock cubes and soups to sauces and recipe kits.
The Knorr® brand is rooted in the passion of its chefs. The company's tradition
of innovation stems from the sons of its founder who started bringing new
ideas from overseas.
2
A big established food brand
The Challenge
3
Millennials weren’t buying into ‘Big
Food’
The main defectors: 18-35 year olds who
increasingly prefer small, personable
food brands
with a story to tell over mass-produced
food brands. Millennials preferred
experiences
Knorr was in danger of being classified
as ‘Big Food’ due to its market size and
long heritage - when in reality it had
continually reinvented itself over 178
years, being progressive in its products
through sustainability and its
communications, offering an unrivalled
passion for flavoursome, sustainable
food.
With Millennials about to make up half the global cooking
population, Knorr needed to ensure it was clearly seen as part of
the solution and not part of ‘Big Food’.
Target audience - Millennials
4
Millennials are the most
food-obsessed
generation. According
to Mintel, they spend
more on food than the
average family.
18-34 year olds are
disproportionate
spenders on food
They love cooking with a
passion
94% see cooking as an art
form
They’re vocal about
their food obsessions
For them, food is a means of
expression and a status symbol.
They’re the reason #food is one
of the biggest hashtags on social
media
Campaign Objectives
5
Establish an
emotional bond
with millennials.
Instead of
connecting with
them solely through
a product, connect
with them through
their day to day
lifestyle
Boost The brand
equity of Knorr
among millennials.
Recommendation,
differentiation, and
purchase
intent/market share
were the most
important metrics.
Get the word out
about Knorr.
Achieving one billion
earned impressions
internationally is the
ultimate test for us in
getting a share of
attention for Knorr.
Flavour isn’t just about
taste
Food preferences = personality traits
The Insight Sequence
7
a quick way to sum
up their personality
and way of life.
FOOD AND FLAVOUR WAS USED TO DESCRIBE...
a way to start a
conversation
with strangers on dating
sites.
A way to
anticipate
compatibility.
“
“ flavor transforms everyday experiences
into meaningful moments ”
8
The Campaign :
Love at first taste
A quick study
9
The ‘Love at First Taste’
campaign was driven by a global
research project conducted by
Knorr, which questioned 12,000
people about their attitudes
towards flavour and its
importance in their lives.
78 percent of people said they
would be more attracted to a
partner who likes the same
flavors they are fond of
One in three claimed if their
partner liked different flavors,
they would be worried about
their long-term compatibility
Testing the theory - Taste test edition
10
Knorr conducted a social experiment
with a twist – pairing complete
strangers on a surprisingly intimate
first date.
Using the Flavour Profiler Knorr matched 14
singles by their flavour personalities - then
brought them together on a blind date in a
studio in London.
11
Content
Film
“ Love at
first taste”
Check out this video
to see the reactions
between the couples
and the impactful
connections made
Creating buzz through multiple channels
12
Creating initial buzz
via influencers
Driving profile
shares
Launching the content
film via social media
Personalised recipes
and product
recommendations
A detailed review
13
The Results
Breaking industry benchmarks!!
Global Market
share : 1.4%
Youtube’s second most popular
video of 2016.
15
1.6 Billion Impressions
That’s a lot of engagement
+10% point increase in brand appeal
Total success!
1.27M click through rate
And a lot of users
16
“
Clearly it was love at first taste not sight!
17
“ Love at first taste
was the most chosen
to watch ad in 2016!
Statistics
18
Conclusion
19
This campaign proved that providing compelling
data and material around Millennial passion points
can help marketers appeal to an attention-starved
younger demographic swiftly and successfully.
“Knorr is taking a lead in this exciting moment, where food culture really has become pop culture,
where chefs are the new celebrities and foodie bloggers can pull in millions of followers.”
- Ukonwa Ojo, Senior Global Director for Knorr
Credits
⬩ https://www.unilever.com/news/news-and-
features/Feature-article/2016/Knorr-love-at-first-
taste.html
⬩ https://www.campaignlive.com/article/knorrs-
love-first-taste-bonded-brand-
millennials/1430624
⬩ https://www.thedrum.com/creative-
works/project/mullenlowe-london-knorr-love-
first-taste 20
Presented by:
Maryam Fazal
Driving Digital Media for Business
Digital Digest 4
MRK634SBB

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Knorr love at first taste

  • 1. How Knorr wins hearts of millennials
  • 2. Background Knorr is the world's ninth-largest consumer packaged goods company under the Unilever company, serving 320 million people every day in 87 countries. For 178 years, family cooks and professional chefs have trusted its cooking items, which range from stock cubes and soups to sauces and recipe kits. The Knorr® brand is rooted in the passion of its chefs. The company's tradition of innovation stems from the sons of its founder who started bringing new ideas from overseas. 2 A big established food brand
  • 3. The Challenge 3 Millennials weren’t buying into ‘Big Food’ The main defectors: 18-35 year olds who increasingly prefer small, personable food brands with a story to tell over mass-produced food brands. Millennials preferred experiences Knorr was in danger of being classified as ‘Big Food’ due to its market size and long heritage - when in reality it had continually reinvented itself over 178 years, being progressive in its products through sustainability and its communications, offering an unrivalled passion for flavoursome, sustainable food. With Millennials about to make up half the global cooking population, Knorr needed to ensure it was clearly seen as part of the solution and not part of ‘Big Food’.
  • 4. Target audience - Millennials 4 Millennials are the most food-obsessed generation. According to Mintel, they spend more on food than the average family. 18-34 year olds are disproportionate spenders on food They love cooking with a passion 94% see cooking as an art form They’re vocal about their food obsessions For them, food is a means of expression and a status symbol. They’re the reason #food is one of the biggest hashtags on social media
  • 5. Campaign Objectives 5 Establish an emotional bond with millennials. Instead of connecting with them solely through a product, connect with them through their day to day lifestyle Boost The brand equity of Knorr among millennials. Recommendation, differentiation, and purchase intent/market share were the most important metrics. Get the word out about Knorr. Achieving one billion earned impressions internationally is the ultimate test for us in getting a share of attention for Knorr.
  • 6. Flavour isn’t just about taste Food preferences = personality traits
  • 7. The Insight Sequence 7 a quick way to sum up their personality and way of life. FOOD AND FLAVOUR WAS USED TO DESCRIBE... a way to start a conversation with strangers on dating sites. A way to anticipate compatibility.
  • 8. “ “ flavor transforms everyday experiences into meaningful moments ” 8 The Campaign : Love at first taste
  • 9. A quick study 9 The ‘Love at First Taste’ campaign was driven by a global research project conducted by Knorr, which questioned 12,000 people about their attitudes towards flavour and its importance in their lives. 78 percent of people said they would be more attracted to a partner who likes the same flavors they are fond of One in three claimed if their partner liked different flavors, they would be worried about their long-term compatibility
  • 10. Testing the theory - Taste test edition 10 Knorr conducted a social experiment with a twist – pairing complete strangers on a surprisingly intimate first date. Using the Flavour Profiler Knorr matched 14 singles by their flavour personalities - then brought them together on a blind date in a studio in London.
  • 11. 11 Content Film “ Love at first taste” Check out this video to see the reactions between the couples and the impactful connections made
  • 12. Creating buzz through multiple channels 12 Creating initial buzz via influencers Driving profile shares Launching the content film via social media Personalised recipes and product recommendations
  • 15. Global Market share : 1.4% Youtube’s second most popular video of 2016. 15
  • 16. 1.6 Billion Impressions That’s a lot of engagement +10% point increase in brand appeal Total success! 1.27M click through rate And a lot of users 16
  • 17. “ Clearly it was love at first taste not sight! 17 “ Love at first taste was the most chosen to watch ad in 2016!
  • 19. Conclusion 19 This campaign proved that providing compelling data and material around Millennial passion points can help marketers appeal to an attention-starved younger demographic swiftly and successfully. “Knorr is taking a lead in this exciting moment, where food culture really has become pop culture, where chefs are the new celebrities and foodie bloggers can pull in millions of followers.” - Ukonwa Ojo, Senior Global Director for Knorr
  • 21. Presented by: Maryam Fazal Driving Digital Media for Business Digital Digest 4 MRK634SBB