Keynote Container World Santa Clara 2018 - Microservices and Containers at MetLife
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This Keynote is a very short walk down a path that was part of MetLife's broader journey to Microservices and Containers. Highlighted are a couple of key success factors - not the least of which was the diversity of the innovation team that tackled the challenges bringing Docker as a platform, and our first microservices-based application, to production.
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Keynote Container World Santa Clara 2018 - Microservices and Containers at MetLife
- 1. SANTA CLARA CONVENTION CENTER, CA Bringing the Promise of Cloud Native to the Enterprise February 26-28, 2018 Delivered by #ContainerWorld @ContainerWrld https://tmt.knect365.com/container-world/
- 2. #ContainerWorld @ContainerWrld https://tmt.knect365.com/container-world/ MicroservicesandContainersatMetLife Tim Tyler Principal Solutions Engineer MetLife
- 3. #ContainerWorld @ContainerWrld https://tmt.knect365.com/container-world/ @timotyler ttyler Principal Solutions Engineer, MetLife, Inc. Tim Tyler @timotyler ttyler
- 4. #ContainerWorld @ContainerWrld https://tmt.knect365.com/container-world/ @timotyler ttyler Our Products are Promises • Fortune 50® • 100 Million Customers in 50 countries • $500 Billion total assets under investment • $63 Billion in revenue in 2017 Life P&C Annuity Dental Disability Health Legal FORTUNE 50® is a registered trademark of FORTUNE® magazine, a division of Time, Inc.
- 5. #ContainerWorld @ContainerWrld https://tmt.knect365.com/container-world/ @timotyler ttyler From the Fountain Pen to Cloud 1868 • The Universal Stock Ticker is patented • MetLife sells 1,477 policies for $4.3M 1950’s • First large scale computer: UNIVAC • $45.4 B in force covering 33M persons 1980’s • $300 billion in force • First consolidated claims app 400+ Systems of Record 1920’s • Paying 1,029 claims per day • One claim every 28 seconds
- 6. #ContainerWorld @ContainerWrld https://tmt.knect365.com/container-world/ @timotyler ttyler What Are We Facing? • Market Cap ~$57 Billion • Almost 150 Years Old • Highly Regulated • Data Sovereignty • Legacy Systems • Waterfall Design • Knowledge Silos Challenges • Mobile First • The API Economy • Internet of Things • Social Selling • Apps for Everything RISING CUSTOMER EXPECTATIONS
- 7. #ContainerWorld @ContainerWrld https://tmt.knect365.com/container-world/ @timotyler ttyler Extreme value opportunity with Containers We see a 65% to 75% reduction in infra costs with containers Strategic enabler that speeds time to market Collapse design cycle times with agile and nimble processes
- 8. #ContainerWorld @ContainerWrld https://tmt.knect365.com/container-world/ @timotyler ttyler What Did We Deliver We are expanding globally US Sales and Servicing Platform Dev, Int, QA, Prod/DR plat-formed on Docker Enterprise Edition Building a CaaS Continuous improvement
- 9. #ContainerWorld @ContainerWrld https://tmt.knect365.com/container-world/ @timotyler ttyler Our Pattern for Success Scope: Start small and then grow Assess: Select the right application candidate Stabilize and innovate in smaller cycles Team: Create an innovation team Leverage existing operations
- 10. DevOps at MetLife with the MOD Squad
- 11. #ContainerWorld @ContainerWrld https://tmt.knect365.com/container-world/ @timotyler ttyler “Each of us can fail, but we can succeed fast, and we’re all going to learn together” Lance Roller, AVP, MetLife
- 12. #ContainerWorld @ContainerWrld https://tmt.knect365.com/container-world/ @timotyler ttyler Diversity Different points of view Empathy for our colleagues and our customers Broadens the team’s perspective Enriches the team’s overall experience
- 13. #ContainerWorld @ContainerWrld https://tmt.knect365.com/container-world/ @timotyler ttyler “My commitment to diversity as an ideal of our service is born from a humble belief that as people, not just airmen, we should treat each other with dignity and respect. We must embrace the full spectrum of our humanity, perspectives and experiences.” Lt. Gen. Jay Silveria, superintendent of the US Air Force Academy
- 14. #ContainerWorld @ContainerWrld https://tmt.knect365.com/container-world/ @timotyler ttyler Things We Learned Focus on a Minimum Viable Product Innovation Team does not operationalize!!! Encourage Subject Matter Experts Innovate through Open AND Ad-Hoc discussions Pay attention to Norms
- 15. #ContainerWorld @ContainerWrld https://tmt.knect365.com/container-world/ @timotyler ttyler Even Old Elephants Can Dance • Concept to production in 5 months • The spark of innovation is spreading at MetLife • Docker and DevOps change your culture
Editor's Notes
- 1868: 1,477 policies for $4.3 million The Universal Stock Ticker developed by Thomas Edison in 1869 used alphanumeric characters with a printing speed of approximately one character per second. 1884: On January 1, Metropolitan announced that it had 526,042 policyholders in-force The company purchased its first “calculating machines” for use by Home Office clerks. Twelve arithmometers were purchased from a vendor in London who installed them in New York to mitigate the necessity of “figuring by hand” many tedious, routine assignments. 1898: Metropolitan began paying death claims by telegraph in February, except in cases where proofs of death were incomplete or unsatisfactory. 1920: Metropolitan nurses made more than 1.6 million free visits to 295,933 sick Industrial and Group policyholders. On average, the number of claims paid per day was 1,029 – one claim paid for every 28 seconds of each business day of eight hours. 1950: This brought the total amount of the company’s life insurance in force to $45.4 billion covering the lives of more than 33 million persons. Metropolitan had nearly 150,000 separate investments. 1954: MetLife ushers in the high-tech era by installing UNIVAC, the first large-scale computer system in the life insurance industry. 1965-67: Equipment for a new wire communications system linking a centralized computer system to almost 1,000 local offices was successfully tested. When installed, the system would eliminate much paper work, provide rapid communication, and enable Metropolitan to provide policyholders with even more efficient personalized service. Completed in 1967 In 1967 Metropolitan introduced its Electronic Family Security Check-Up, a dramatic new way of showing how one can provide for their family’s future financial security. The Metropolitan representative received from their customer all the facts about their income, assets, liabilities and family needs. These figures were fed into the company’s computer that weighs the situation against the experience of similar families, and produces a plan for providing a secure future. 1970: Metropolitan's eight new data centers employed nearly 1,700 people by the end of the year. 1982: The company set an industry record in group life insurance in-force, becoming the first insurer to surpass $300 billion. The company completed development of its Unified Claim System, providing state-of-the-art computerization for drug, vision care, dental and medical claims processing. This is the year Met really started modeling its whole business inside of computers… Mainframe computers… Much of the original code from the era still exists today making it 35 years old 1983: The company began installation of a computer network in all personal insurance sales offices in the U.S. and Canada. The SONIC (Sales Office Network of Intelligent Computers) system, one of the most advanced systems in business, involved more than 1,000 computers and had a major effect on cost-effective sales and administration. 2000: The company introduced on-line bill payment via the Internet for business customers on September 26. On-line bill payment is now available to MetLife clients through MetLink (www.metlink.com), MetLife’s on-line benefits web site for employers.
- MetLife is a big company MetLife is a highly regulated company MetLife is a global company MetLife has to understand and deal with data sovereignty issues Lots of process and procedure Lots of legacy systems How do we take a slowly moving culture and seed it up to adapt to consumer expectations in digital world???
- Deep collaboration between App Dev, Architecture, Engineering, Operations Diverse in every sense of the term Sparked a wave of related innovation at MetLife Most fulfilling experience of career
- Wednesday, Apr 19, 11:15 AM - 11:55 AM