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TQM
Key Elements
4/28/2014
1ITFT College, Chandigarh
Elements
• I. Foundation –: Ethics, Integrity and Trust.
• II. Building Bricks –: Training, Teamwork and
Leadership.
• III. Binding Mortar – : Communication.
• IV. Roof –: Recognition.
4/28/2014
2ITFT College, Chandigarh
4/28/2014
3ITFT College, Chandigarh
Ethics
• Establishes a code of
conduct. Good / Bad
• Individual v/s Organizational
Ethics
4/28/2014
4ITFT College, Chandigarh
Integrity
• Honesty
• Morals & Values
• What Customers
Expect & what they
deserve
4/28/2014
5ITFT College, Chandigarh
Trust
• Encourages commitment
• Essential to ensure customer satisfaction
4/28/2014
6ITFT College, Chandigarh
Training
• Ability to perform in teams
• Problem solving
• Decision Making
4/28/2014
7ITFT College, Chandigarh
Teamwork
• Quality improvement
teams or excellence teams
(QITs)
• Problem solving teams (PSTs)
• Natural work teams
• (NWTs)
4/28/2014
8ITFT College, Chandigarh
Leadership
• Supervisor to lead the team
4/28/2014
9ITFT College, Chandigarh
Communication
• Downward communication
• Upward communication
• Sideways communication
4/28/2014
10ITFT College, Chandigarh
Recognition
• huge changes in self-
esteem
• productivity,
• quality
4/28/2014
11ITFT College, Chandigarh
Let us Discuss !
• What are the different Elements of TQM?
4/28/2014
ITFT College, Chandigarh 12

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ITFT-Key elements of tqm