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Process Improvement Roadmap

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This presentation gives an overview of the proposed activities, recommendations and success factors for a software organization that wishes to implement a process improvement initiative

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Process Improvement Roadmap

  1. 1. Process Improvement Roadmap Eng Hany Omar, PMP, ITIL, 6 Sigma Senior Quality Expert
  2. 2. Introduction  This presentation gives an overview of the proposed activities, recommendations and success factors for a software organization that wishes to implement a process improvement initiative  Information included here is based on 21+ years of experience in the software industry, including 15 years in management positions and 8+ years of practical process improvement
  3. 3. Project Scope  The scope of the work is to define processes and templates in software development departments, implement them in projects, and undergo formal appraisals  Many businesses today recognize the need for quality processes and a standardized method of work  Stakeholders include senior management, all development-related personnel, quality personnel and HR  Out of scope: developing processes for non-development functions such as customer support, finance, business development, etc
  4. 4. Critical success factors  Senior management commitment  Practitioner participation  The project is NOT a one-man show  Willingness to accept the cost of quality (time and funds)  Assigning sufficient privileges to the EPG head  Trusting the quality team to get the work done
  5. 5. Project Phases Initiation • Includes assembling EPG Gap Analysis • Where are we now? Action Planning • Where do we want to be? Execution Pre-appraisal • Are we ready for the appraisal? Formal appraisal Maintenance and continual improvement
  6. 6. Execution phase  Initial introduction to the process improvement framework  Define processes and templates  Define process KPIs  Evaluate tools  Train practitioners in the processes  Implement processes in projects  Regularly conduct reviews, collect feedback and improve
  7. 7. Project duration  Average time from initiation to final appraisal for one branch: 1.5 to 2 years
  8. 8. Quality Org Chart & Roles Top-level management VP of Quality/ Quality Director / EPG Head EPG team QA team
  9. 9. Quality Org Chart & Roles  Process owners:  Employees will be assigned process ownership based on their expertise  For example, the project management process will be owned by one of the project managers
  10. 10. Recommendations  Automate, automate, automate!  Signing up with an external consultant to assist with some of the major activities  Focus on what is useful to the organization
  11. 11. Risks  Change resistance  Urgent project delivery dates  Employees too busy with their everyday tasks  Development team in Cairo not fully assembled?
  12. 12. More analysis needed for…  Working towards process improvement/appraisal on all branches simultaneously?  Centralized PMO, or per branch?
  13. 13. Thank you!  Hany Omar  hanykader@yahoo.com

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