Kerry is a global taste and nutrition company that sells products to food, beverage, and pharmaceutical companies. To improve customer insights, Kerry is building a Customer 360 system to combine customer data currently stored across different IT systems into a graph database. This will provide a holistic view of each customer and help address issues more quickly by giving customer service staff access to real-time order information and alerts in one centralized place.

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Leveraging Graph
Database for
Customer 360 at
Kerry
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• PHP Developer
• Typescript / JavaScript developer
• Business Analyst
• Technology enthusiast
• Hiking / Cycling / Martial art
Who am I

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Who we are
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Kerry Group
​​​​​​​​​​​​​​Kerry is the world’s leading taste and nutrition
company for the food, beverage and pharmaceutical
industries. Every day we partner with customers to
create healthier, tastier and more sustainable products
that are consumed by billions of people across the
world.
Our customers include the largest consumer goods
businesses, foodservice operators, food manufacturers
and pharmaceutical companies in the world, as well as
some of their fastest growing challengers. Whether it’s
reducing food waste and sugar content or developing
cleaner labels and plant-based products, Kerry has
expertise to do it. ​​​​​​​​​​​​​​

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Leading Global
Business
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16%
84%
€8.8bn
Revenue
Taste and Nutrition
Consumer Foods
Employees and 112
different nationalities
23,000+
Manufacturing locations
across 36 countries
152
Products with >80% providing
positive and balanced nutrition
18,000+

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Revenue
€1,121m
EBITDA
€71m
1,500+ 5
What we sell

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Kerry’s Challenge
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SAP MDG UI
MDG Backend
tables
Outbound
Interfaces
SAP PO
Inbound
Interfaces
SAP ECC /
Other systems
Outbound
Interfaces
Other systems
Dependency graph for field
changes.
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Master data challenge

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Change of plans…
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Customer 360
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Small Medium Large
Size
People
Products
Who We Sell to

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How do you define your
customer?

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Technology Landscape

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Customer 360 Data Elements

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Bridging data silos
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Where do you start?
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If you have a hammer….
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SQL Databases

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What do we try to achieve?
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Model real world
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How does this look like in a graph?

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How does this look like in a graph?

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Benefits of Graph
Databases
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Start Small
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As time goes by, your
understanding of the
problem evolves.
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Keep existing systems
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Systems
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Optiva

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So, what does it actually look like?
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Customer 360 – Customer Service
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Customer 360 – Customer Service
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Value for Customer Care Community
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• Access to near real-time order information
• Filter information to get early visibility of potential customer issues
• Be more responsive to quickly answer the customer if an order change request is received
• Receive alerts to manage issues before they arise and deliver and enhanced experience
• All essential data is accessible in one place.

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©Kerry 2020
Q&A
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