Kerry Group: How Neo4j graph technology is delivering benefits to Kerry Group's customer 360 programme
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How Neo4j graph technology is delivering benefits to Kerry Group's customer 360 programme
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Kerry Group: How Neo4j graph technology is delivering benefits to Kerry Group's customer 360 programme
- 1. Classified as General Business © Kerry 2023 | 1 Leveraging Graph Database for Customer 360 at Kerry © Kerry 2023 | 1
- 2. Classified as General Business © Kerry 2023 | 2 • PHP Developer • Typescript / JavaScript developer • Business Analyst • Technology enthusiast • Hiking / Cycling / Martial art Who am I
- 3. Classified as General Business © Kerry 2023 | 3 Who we are © Kerry 2023 | 3
- 4. Classified as General Business © Kerry 2023 | 4 Kerry Group Kerry is the world’s leading taste and nutrition company for the food, beverage and pharmaceutical industries. Every day we partner with customers to create healthier, tastier and more sustainable products that are consumed by billions of people across the world. Our customers include the largest consumer goods businesses, foodservice operators, food manufacturers and pharmaceutical companies in the world, as well as some of their fastest growing challengers. Whether it’s reducing food waste and sugar content or developing cleaner labels and plant-based products, Kerry has expertise to do it.
- 5. Classified as General Business © Kerry 2023 | 5 Leading Global Business © Kerry 2022 | 5 | 16% 84% €8.8bn Revenue Taste and Nutrition Consumer Foods Employees and 112 different nationalities 23,000+ Manufacturing locations across 36 countries 152 Products with >80% providing positive and balanced nutrition 18,000+
- 6. Classified as General Business © Kerry 2023 | 6 © Kerry 2022 | 6 | Revenue €1,121m EBITDA €71m 1,500+ 5 What we sell
- 7. Classified as General Business © Kerry 2023 | 7 Kerry’s Challenge © Kerry 2023 | 7
- 8. Classified as General Business © Kerry 2023 | 8 SAP MDG UI MDG Backend tables Outbound Interfaces SAP PO Inbound Interfaces SAP ECC / Other systems Outbound Interfaces Other systems Dependency graph for field changes. © Kerry 2021 - 2023 | 8 Master data challenge
- 9. Classified as General Business © Kerry 2023 | 9 Change of plans… © Kerry 2021 - 2023 | 9
- 10. Classified as General Business © Kerry 2023 | 10 Customer 360 © Kerry 2021 - 2023 | 10
- 11. Classified as General Business © Kerry 2023 | 11 Small Medium Large Size People Products Who We Sell to
- 12. Classified as General Business © Kerry 2023 | 12 © Kerry 2021 - 2023 | 12 How do you define your customer?
- 13. Classified as General Business © Kerry 2023 | 13 Technology Landscape
- 14. Classified as General Business © Kerry 2023 | 14 Customer 360 Data Elements
- 15. Classified as General Business © Kerry 2023 | 15 Bridging data silos © Kerry 2023 | 15
- 16. Classified as General Business © Kerry 2023 | 16 Where do you start? © Kerry 2021 - 2023 | 16
- 17. Classified as General Business © Kerry 2023 | 17 If you have a hammer…. © Kerry 2021 - 2023 | 17
- 18. Classified as General Business © Kerry 2023 | 18 © Kerry 2021 - 2023 | 18 SQL Databases
- 19. Classified as General Business © Kerry 2023 | 19 What do we try to achieve? © Kerry 2021 - 2023 | 19
- 20. Classified as General Business © Kerry 2023 | 20 Model real world © Kerry 2021 - 2023 | 20
- 21. Classified as General Business © Kerry 2023 | 21 © Kerry 2021 - 2023 | 21 How does this look like in a graph?
- 22. Classified as General Business © Kerry 2023 | 22 © Kerry 2021 - 2023 | 22 How does this look like in a graph?
- 23. Classified as General Business © Kerry 2023 | 23 Benefits of Graph Databases © Kerry 2023 | 23
- 24. Classified as General Business © Kerry 2023 | 24 Start Small © Kerry 2021 - 2023 | 24
- 25. Classified as General Business © Kerry 2023 | 25 © Kerry 2021 - 2023 | 25
- 26. Classified as General Business © Kerry 2023 | 26 © Kerry 2021 - 2023 | 26
- 27. Classified as General Business © Kerry 2023 | 27 As time goes by, your understanding of the problem evolves. © Kerry 2021 - 2023 | 27
- 28. Classified as General Business © Kerry 2023 | 28 © Kerry 2021 - 2023 | 28
- 29. Classified as General Business © Kerry 2023 | 29 Keep existing systems © Kerry 2021 - 2023 | 29
- 30. Classified as General Business © Kerry 2023 | 30 Systems © Kerry 2021 - 2023 | 30 Optiva
- 31. Classified as General Business © Kerry 2023 | 31 So, what does it actually look like? © Kerry 2023 | 31
- 32. Classified as General Business © Kerry 2023 | 32 Customer 360 – Customer Service © Kerry 2021 - 2023 | 32
- 33. Classified as General Business © Kerry 2023 | 33 Customer 360 – Customer Service © Kerry 2021 - 2023 | 33
- 34. Classified as General Business © Kerry 2023 | 34 Value for Customer Care Community © Kerry 2021 - 2023 | 34 • Access to near real-time order information • Filter information to get early visibility of potential customer issues • Be more responsive to quickly answer the customer if an order change request is received • Receive alerts to manage issues before they arise and deliver and enhanced experience • All essential data is accessible in one place.
- 35. Classified as General Business © Kerry 2023 | 35 ©Kerry 2020 Q&A © Kerry 2023 | 35
Editor's Notes
- We are strategically positioned in a highly attractive industry delivering key value-add components for our customers products.
- We are strategically positioned in a highly attractive industry delivering key value-add components for our customers products.
- Our scale, together with our guiding principle of being globally connected and locally led, means we can partner effectively with customers from ideation to launch while meeting the many differing consumer needs.