Kerala Land Revenue dEPARTMENT dom

1. SERVICE DELIVERY.
GOVERNMENT OF
KERALA.
MODERN APPROACH TO OFFICE PROCEDURES.

2. Employees can be the biggest asset or biggest
liability…?
Training need…?

3. Why
training..?
.

4. Employees can be the greatest asset or liability…..
top 3 regrets?
No regrets…..
Your Qualifications/
Your Experience. To ensure QSI

5. ` PUBLIC
SERVANT…….DUAL
ACCOUNTABILITY…….
Who is a customer…..?
The power of
people…..

6. We are not doing a
favor by serving
him……He is doing a
favor by giving an
opportunity to do so….
A customer is an
important visitor in our
office…He is not an
outsider to the
office…He is the part
of it…..He is not an
interruption to our
work…..He is the
purpose of it….

7. RIGHT TO SUCCEED…………..thony.

8. FEAR

9. RIGHT TO SUCCEED…..

10. RIGHT TO SUCCEED…..

11. RIGHT TO SUCCEED…..
Knowledge is not
power………………………
………………………………
………

12. Eagle.

13. RIGHT TO
SUCCEED…..

15. RIGHT TO SUCCEED…..

16. LPG
NO
EXCUSES.
RIGHT TO SUCCEED…..

17. SMART WORK
MAKES YOU
SMART.
SMART OFFICES
SMART CARDS.
SMART SERVICES.
SMART CONFERENCES
SMART COMMUNICATION.
SMART PROCEDURES….
VIDEO CONFERENCES..
E .GOVERNANCE…
M.GOVERNANCE…..L
RIGHT TO
SUCCEED…..

18. SMART
WORK.
SPENT A SMALL PART OF
YOUR INCOME FOR YOUR
PERSONAL GROWTH……..
RIGHT TO SUCCEED…..

19. You can be a victor
Or a victim…………….
E Governance
M Governance
Online/offline
Tax Collection-KBT
Accounting…
Land Bank…..
Social Media
Fair Value…..
E

25. Expectation of the
Organisation…

26. POSITIVE
ATTITUDE..

27. PAINS…THE BIGGEST DISABILITY IS A BAD
ATTITUDE.
The size of the problem is not the issue…..?

36. .POSITIVE PEOPLE..
TOTAL QUALITY PEOPLE… SMART
WORKING…
Focus on Solution….
PASSION
EXTRA MILE APPROACH…..
LIKE CHANGE
LIKES INNOVATION…….BREAK THE
BOUDARIES.

41. POSITIVE PEOPLE

42. .IT IS YOUR ATTITUDE…NOTE YOUR APTITUDE………….
THAT DETERMINES YOUR ALTITUDE.
SUCCESS,,,,,,,All depends on the second letter..
It is your choice…….not your luck.

43. .
If an egg is broken by an outside source....
A LIFE ends..............
If an egg is broken from within……………….
A LIFE begins………………
Thoughts----Feelings…..Action----Results

44. It is you rchoice..whether to bo
be a victor or victim………

49. You have only 10000 days…?

50. SKILLS.
V

51. Listen….understand….care
COMMUNICATION SKILLS.
Speak in such away that
others love to listen you….and
Listen in such a way
That others love to listen
you……

52. COMMUNICATION SKILLS.
The Customer
1.Want to be heard.
2.Want to be understood.
2.Want to be cared for.
We are good JUDGES for other
Peoples mistake….and good LAWYERS
for our own.
V

53. Fluency is the key

58. SYMPATHY
EMPATHY

59. 3 SIGNS OF
POSITIVITY..

64. HEALTH..
YOU HAVE TO BE
PHYSICALY FIT….
MENTALY STABLE ….
& EMOTIONALY BALANCED
icp
V

65. .

66. WRITE THE
BOOK YOU
WANT TO
READ

67. Smart
work.
What can we
do..?
SMART OFFICES
SMART CARDS.
SMART SERVICES.
SMART CONFERENCES
SMART COMMUNICATION.
SMART PROCEDURES….
VIDEO CONFERENCES..
E .GOVERNANCE…
M.GOVERNANCE…..L
…..

68. 1.. The guru”s cat
Break the boundaries.

69. WHAT CAN WE DO….
When was the last time you did
some thing new for the first time…?

72. 2. Go Extra mile….

74. Changing the face can do
nothing………..….
But facing the change can do
every thing…….

75. WHAT CAN WE DO….
file workshops.

76. WHAT CAN WE DO…
Friends are the most
important ingredient in the
recipe of life.

77. WHAT CAN WE DO….

78. SPEED IS THE CREED OF THE
AGE….

79. WHAT CAN WE DO….

80. WHAT CAN WE DO….

81. WHAT CAN WE DO….

82. WHAT CAN WE DO….

83. Value addition--emails-
registers-…voters list.

84. OVER DELIVER IN ALL YOU
DO AND SOON YOU WILL BE
REWARDED FOR THE EXTRA
EFFORT….

85. REVENUE OFFICE
PROCEDURES.

86. Investment for being
different.….

87. Why
training..?
.

88. District Office
Manual.
Everything under the
sun embraces the duties
and responsibilities of a
revenue officer…..His
duties are undefined
rather than defined

89. Office time 10 AM to 5 PM…..
No lunch Break…….

90. To my customers I will find a
way or I will make one…….

91. ADMINISTRATIVE SET UP.

92. TALUK ADMINISTRATIVE SET
UP.

93. OFFICE SET UP.

94. OPENING OF TAPPAL.
.

95. Receipt of
application.
If the application is
received directly, receipts
should be given to the
applicant.
You have no right to deny
the receipt application.

96. District Office
Manual.
Everything under the
sun embraces the duties
and responsibilities of a
revenue officer…..His
duties are undefined
rather than defined

97. Tappal.
Any communication
addressed to the office
head received in the office
by post/
through
messenger/directly

98. CURRENT.
Any communication
received in the office
which is date sealed and
numbered.

99. Covers which are
not to be opened by
the Tappal Clerk
1. Tappals received in
name cover.
2. Tappals marked as
SECRET.
3. Tappals marked as
confidential.

100. Arising reference.
Any reference from
the office which
originates the file

101. New case.
Paper which is not
related to a pending
file.
Old case.
Paper which is related to
a pending file.

102. Tapal =
Papers received
by post +
Papers received
Directly.+

103. Registration of tapal
2 stages.
1. By the distribution Clerk in the
Distribution Register/Special
Register/Security register.
2. By the section Clerk in the Personal
Register.

104. REGISTERS TO BE HANDLED
BY DISTRIBUTION CLERK.
.

105. REGISTERS TO BE HANDLED
BY section clerk.
.

106. PERSONAL REGISTER IS NOT
PERSONAL……...
1.SERIAL
NUMBER
2.CURRENT
NUMBER.
3.DATE.
4.SUBJECT.
5.DATE OF
SUBMISSION.
6. DATE OF
RETURN
REFERENCE
ISSUED TO
WHOM.
8. COMMN
RECEIVED
9.DATE.
10.NATURE
OF DISPOSAL..

107. PERSONAL REGISTER IS NOT
PERSONAL……...
LA INTERPELLATION- DETAILS OF PORAMBOKE LANDS
UNDER ENCROACHMENT.-POSSIBILITY FOR ASSIGNMENT
FAX MESSAGE NO B1- 543566/14 CLR DT 14/09/14
(0471-2357889)

108. PERSONAL REGISTER
CROSS REFERNCING……..
COL.2 COL.3
26-10-14
2387 4375/13
2354 2231/10
2355 2267/11
2357 9854/11

109. Office File or
Pending File.
Note File +
Current File
Flap
File Board.

110. File Number
Seat No.+ Current Number.+Year
B3-13520/15

111. Note File.
1. Subject.
2. Reference.
3. File Number.
Notes in Paragraphs(brief summary+
arguments for and against the
measures to be taken +
suggestions+ opinion of the Js
+order of the officer
Initials with date sc Js/Officer

112. Note File.
1 1/3rd margin.
Front page- Left Margin
Back page - Right Margin.
2 Sub/ref. Red ink
3 Paragraphs to be numbered.
4 Pages to be numbered
with Blue ink.
No notes should end at the end of
the page
Sufficient blank pages should be
added……

113. Current File.
1. Current
2. O/c-office copy of the
letter issued with despatch seal.
3. Reply received.
Letters issued.
Letters……..Sir…Yours faithfully
Reminders.
DO letter.,,,Dear Shri(name)
yours sincerely.
Phone/Fax messages/E#mails

114. SUBMISSION OF FILES
MATERIALS NEEDED..
.

115. Submission of files…….

116. Submitting files.
Tagging.
Flagging.
LINKING.
Clubbing.

117. Flagging…….

118. Flagging.

119. Drafting.
Letters.
D. O Letters.
Proceedings.
U.O Notes.
Proceedings.
Circulars.
Minutes.

120. Endorsements.
Endt on B3-23235/14
Forwarded to All village officers for strict compliance.
Collectorate<kottayam
Dated 10/03/2015 For District Collector

121. N:Dis
N;Dis B3-6754/14
Forwarded to All village officers for strict compliance.
Collectorate<kottayam
Dated 10/03/2015 For District Collector

122. N:Dis
N;Dis B3-6754/14
Forwarded to All village officers for strict compliance.
Collectorate<kottayam
Dated 10/03/2015 For District Collector

123. SMART drafting.
C3-1612/15 Taluk Office,Kottayam.
Dated:10/03/2015
Phone/Fax-04812568007
Email:tahsildarkottayam@gmail.com
District Collector,
Kottayam.
Sir
Sub:-
Ref:-
Spend a small part of your income for the improvement of of
Your official life…….

124. SMART drafting.
C3-1612/15 Taluk Office,Kottayam.
Dated:10/03/2015
Phone/Fax-04812568007
Email:tahsildarkottayam@gmail.com
District Collector,
Kottayam.
Sir
Sub:-
Ref:-
Spend a small part of your income for the improvement of of
Your official life…….

125. REMINDERS…..Your SKILLS
Be task oriented…….
Can you obtain a report without
issuing a single
REMINDER…?
Communication skills.
Interpersonal skills.
SPEED IS THE CREED OF THE AGE.

126. Time management is life
Management.
The prescribed time limit
As per court Judgments/Acts/Rules
Should be strictly adhered to..

127. Disposal.
A Disposal is a closed File
L: Dis
K: Dis
D: Dis
R: Dis

128. DOM….

129. DOM….

130. DOM….

131. ISSUE OF REMINDERS…….Dont be
Process oriented.

132. Return of Submitted files…….

133. Clubbing of files…….Files
Addressing the same issue can
be clubbed

134. NOTE FILE……...
LA INTERPELLATION- DETAILS OF PORAMBOKE LANDS
UNDER ENCROACHMENT.-POSSIBILITY FOR ASSIGNMENT
NOTE.
SUB-LA INTERPELLATION- DETAILS OF
PORAMBOKE LANDS.-POSSIBILITY OF
ASSIGNMENT UNDER ZERO LAND LESS
SCHEME.
REF-FAX MESSAGE NO B1- 543566/14
DT 14/09/14 from SECY REVENUE (S) Dept.
C1-5476/14

135. drafting….
C1-9756/14
District Collector,
kottayam
sub-
ref.
I invite kind attention to the ref cited ……
.........................................................................................

136. Sending e mail messeges….
C1-9756/14
District Collector,
kottayam
sub-
ref.
I invite kind attention to the ref cited ……
.........................................................................................

137. SUBMISSION OF FILES
MATERIALS NEEDED..
.

138. DOM….

139. DOM….

140. DOM….

141. DOM….

142. DOM….

143. DOM….

144. DOM….

145. DOM….

146. DOM….

147. DOM….

148. DOM….

149. DOM….

150. DOM….

151. Receipt of application.….
…….
To my customers, I will find a
way…..or I will make one.

152. DISPOSAL jackets.

153. Files having no action in the
immediate future….

154. PERIODICAL INSPECTION OF PR…..REGISTERS TO BE
SUBMITTED…RESUBMISSION WITHIN 48 HOURS.

155. SMART despatch…..

156. .Thank You…………………
T. J Joseph,
Tahsildar.
Mob 9447464502
T. James Joseph,
Adhikarathil,
Kottayam,Kerala.