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Ken Krogue disagrees with Simon Sinek's view that leaders and companies should start with why. Krogue argues that great salespeople start with who their customer is and then move to understanding why that customer wants or needs the product or service. If the salesperson understands the customer's why well enough, then determining the what, how, when, and how much becomes easy. Krogue believes salespeople should focus first on understanding their customer before talking about why the company does what it does.





























