Keeping Your Clients Happy and Your Management Even Happier
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How can we as developers make our communication with the (usually non-tech savvy) client easier? How to understand their demands and communicate them to the rest of our team? How can those clients be satisfied with the level of service, without us having to spend sleepless nights hacking away at various issues? The answer to all this and more awaits here.
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Keeping Your Clients Happy and Your Management Even Happier
- 1. Keeping your clients happy …and management even happier 1 Sashka Gjorgjievska | Java Developer Skopje Tech Meetup 9 | Piazza Liberta, May 4th 2017
- 2. The Client
- 3. ...is not tech savvy
- 4. Has a vision
- 6. Has great ideas (very often)
- 8. The manager
- 9. ...is bossy
- 10. The goal ...and yet: • solved problems • achieved goals • happy developers • happy clients
- 11. The steps
- 12. Understand client’s point of view.
- 13. Solve problems.
- 14. Be realistic.
- 15. Keep it short and simple.
- 17. Reply promptly.
- 20. Be clear, specific and transparent ...when providing the solutions
- 21. Few extra tips
- 22. Go above and beyond
- 24. Thank you !