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Keeping the customer satisfied
Derk-Jan de Grood
https://djdegrood.wordpress.com/
A model to prioritize your new items
A model to define how you provide value as an agile coach
A set of practises to support this
A working form to apply it with Teams, Chapter or CoPs
Gifts for you
Content
3
A customer
focus
A moment
of insight !!!
Keeping the
Customer
Satisfied
Applied
to Agile
Coaching
Other
applications
Titel van de presentatie
4
Stand out from the crowd
What does the
customer want?
Fresh
Icecrea
m
3 km
Benefit
Adding value
Happy customer/manager/ collegue
Better assignments /Job interview
As starting point for improvements
12
Keeping the customer satsified…As an AC
🎼
“ I am one step away
from the shoe-shine”
Definition of Victory
This “Definition ofVictory” serves as an example to clarify when
the organization is satisfied with the SCRUM transition. Each of
the points has gradations (Not,A Little, Fair, Complete).
Application:
• Determine what the ambition is for the coming period
• Monitoring progress and bottlenecks
• Make successes explicit.
Prepared: November 30, 2016
Planning Horizon: x
1. SCRUM
Knowledge
2. SCRUM
Process
3.Betrekken
Stakeholders
4. Awareness
Organization
5.Tooling
6. Business
Goals
Coaching Assignment
Coaching Agreement
Topic How do you
know you
succeeded?
What is
needed
from AC?
What is
needed
from
Manager ?
End
Date
Period:
Name:
Agile Coach:
Chapter lead:
20
SM role
SM Role
POCLAC
Individual &
generic Squad
coaching
Team
improvements
& Training
`
` `
`
Agile
Transformation
on Tribe level
Towards one
tribe with focus
on delivery
Leadership
Coaching
Leadership • Sm role
• PO training
• Team autonomy
• Team training
• Std vs momentum
• Paterns
1
2
3
3
To Be Done
Done
In Progress
Problem
Intake and
refinement
Tribe design
Topic
How do you
know you
succeeded?
What is
needed
from AC?
What is
needed
from CL?
End
Date
Only the first part of the
fast-and-easy road
is paved
Understanding
Knowledge
Low context dependency High context dependency
38
Only the first part of the
fast-and-easy road
is paved
U
n
d
e
rs
ta
n
d
in
g
K
n
ow
le
d
ge
Low context dependency
High context dependency
Role descriptions
Training Scrum
basics
Training
PO& SM role
Retrospective
techniques
Retrospective
canvas
How-to videos
Self-assessment
role
Self-assessment
AMM Self-assessment
AMM
Agile leadership
canvas
DOR/ DOD template
Checklist
refinement
User story template
Training
social skills
Agile mind-set
workshop
Training workflow
system
Training
obeya
Benefit
Adding value
Happy customer/ manager/ collegue
Better assignments / Job interview
As starting point for improvements
How
about
testing?
Testing
• Dashboard
• Portfolio board
• Subway map
• RCA
• ET (PSBET)
• Wide-vs-Deep
testingTestplan
• DoD
• BIQ Feedback
loops
• Automation
• Dare to be
inprecise
• Smoke test
• Shift-left
• RCA/Retro to
optimize
• Link with value
• Cost of
bug/delay/etc
• Reliable =TA
• Be precise
• NFT
• Testplan
• DoD
• BIQ Feedback
loops
Using it for your CoP/Guild/Chapter or Team
Derk-Jan de Grood
Agile Coach - Tester - Author - Speaker
@DerkJandeGrood
https://djdegrood.wordpress.com/
d.degrood@squerist.nl
+31 6 51807878
Keeping the customer satisfied as an agile coach

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Keeping the customer satisfied as an agile coach

  • 1. My slides are / will be available for you at: Keeping the customer satisfied Derk-Jan de Grood https://djdegrood.wordpress.com/
  • 2. A model to prioritize your new items A model to define how you provide value as an agile coach A set of practises to support this A working form to apply it with Teams, Chapter or CoPs Gifts for you
  • 3. Content 3 A customer focus A moment of insight !!! Keeping the Customer Satisfied Applied to Agile Coaching Other applications
  • 4. Titel van de presentatie 4
  • 5. Stand out from the crowd
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  • 12. Benefit Adding value Happy customer/manager/ collegue Better assignments /Job interview As starting point for improvements 12
  • 13. Keeping the customer satsified…As an AC 🎼 “ I am one step away from the shoe-shine”
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  • 15. Definition of Victory This “Definition ofVictory” serves as an example to clarify when the organization is satisfied with the SCRUM transition. Each of the points has gradations (Not,A Little, Fair, Complete). Application: • Determine what the ambition is for the coming period • Monitoring progress and bottlenecks • Make successes explicit. Prepared: November 30, 2016 Planning Horizon: x 1. SCRUM Knowledge 2. SCRUM Process 3.Betrekken Stakeholders 4. Awareness Organization 5.Tooling 6. Business Goals
  • 17. Coaching Agreement Topic How do you know you succeeded? What is needed from AC? What is needed from Manager ? End Date Period: Name: Agile Coach: Chapter lead:
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  • 20. 20 SM role SM Role POCLAC Individual & generic Squad coaching Team improvements & Training ` ` ` ` Agile Transformation on Tribe level Towards one tribe with focus on delivery Leadership Coaching Leadership • Sm role • PO training • Team autonomy • Team training • Std vs momentum • Paterns 1 2 3 3 To Be Done Done In Progress Problem Intake and refinement Tribe design
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  • 22. Topic How do you know you succeeded? What is needed from AC? What is needed from CL? End Date
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  • 31.
  • 32.
  • 33. Only the first part of the fast-and-easy road is paved
  • 35.
  • 36.
  • 37.
  • 38. 38 Only the first part of the fast-and-easy road is paved U n d e rs ta n d in g K n ow le d ge Low context dependency High context dependency Role descriptions Training Scrum basics Training PO& SM role Retrospective techniques Retrospective canvas How-to videos Self-assessment role Self-assessment AMM Self-assessment AMM Agile leadership canvas DOR/ DOD template Checklist refinement User story template Training social skills Agile mind-set workshop Training workflow system Training obeya Benefit Adding value Happy customer/ manager/ collegue Better assignments / Job interview As starting point for improvements
  • 40. Testing • Dashboard • Portfolio board • Subway map • RCA • ET (PSBET) • Wide-vs-Deep testingTestplan • DoD • BIQ Feedback loops • Automation • Dare to be inprecise • Smoke test • Shift-left • RCA/Retro to optimize • Link with value • Cost of bug/delay/etc • Reliable =TA • Be precise • NFT • Testplan • DoD • BIQ Feedback loops
  • 41. Using it for your CoP/Guild/Chapter or Team
  • 42. Derk-Jan de Grood Agile Coach - Tester - Author - Speaker @DerkJandeGrood https://djdegrood.wordpress.com/ d.degrood@squerist.nl +31 6 51807878

Editor's Notes

  1. https://www.youtube.com/watch?v=W5nHDK364OA
  2. EXPERIENCED AND TRAINED COACHES
  3. Understand thing have a reason, do not judge, treat info confident manner, (e.g. Maturity scan, judging people for management). Be a safe heaven for trying, and failing
  4. Clear goals provide safety (and if B does not provide safety, unclearness certanly doesn’t help)
  5. Coaching the leadership
  6. agdenda
  7. Being available as a coach
  8. To fast delvery would mean you skip parts of the growth path and start with wave 2-3 before wv e1 is finished…
  9. Self serivce , makes th eservice vailable anytime anywhere, which enbales fast delivery (with waiting for the AC agenda)
  10. Increase predictably Reduce waste Improve Quality Shorten time-to-market Create leverage for improvements at team level
  11. Increase predictably Reduce waste Improve Quality Shorten time-to-market Create leverage for improvements at team level