The document outlines the agenda and process for a Knowledge Café workshop being conducted by David Gurteen. The key points are: - The workshop will teach participants about Knowledge Cafés and how to run them to encourage creative conversation in their organizations. - It will include an introduction to the basics of Knowledge Cafés in the morning with a sample Café, and more advanced topics in the afternoon. - A Knowledge Café is an open conversation aimed at sharing knowledge and gaining understanding, not decision making. It is facilitated to allow all perspectives to be shared freely.

1. Gurteen Knowledge Café Workshop David Gurteen Gurteen Knowledge Rio de Janeiro August 2008

6. Introductions

10. Business is a Conversation

14. Conversation “A mechanistic and unproductive exchange between people seeking to defend their own views against one another” “A frank exchange of ideas or views on a specific issue in an effort to attain mutual understanding” Debate or dialogue?

17. Dialogue Suppose we were able to share meanings freely without a compulsive urge to impose our view or conform to those of others and without distortion and self-deception. Would this not constitute a real revolution in culture. David Bohm, Physicist

19. Conversation/Questions

20. Gurteen Knowledge Café Process

40. Conversation/Questions

41. Coffee

42. Lets run a Knowledge Cafe

46. The Challenge of Knowledge Sharing What prevents us from sharing our knowledge more effectively? How might we overcome these barriers?

47. Café Conversation How do we balance virtual conversations with face to face conversations?

48. Lunch

50. Café Process in more depth

67. Conversation/Questions

68. Other Café Formats

71. Uses of the Cafe

74. ISN Knowledge Café The knowledge café has led to a dramatic improvement in terms of inter-team dialog, collaboration and knowledge sharing. Many internal work processes are now being overhauled for the better as a result of these knowledge cafes and we have seen an explosion of new ideas and initiatives on the part of staff at all levels of the organization. Simply put, the knowledge cafe format has empowered all our staff to speak up and take the initiative in ensuring the successful development of the ISN. Chris Pallaris, Chief Editor ISN, Zurich

79. Conversation/Questions

80. Coffee

84. Thank you!

85. www.gurteen.com David Gurteen Gurteen Knowledge Tel: +44 1252 812 878 Email: david.gurteen@gurteen.com